After reading them, I’m sure that you’ll enjoy great insights and inspiration. That’s why I’m glad to share my selection of 10 top customer service books. To each of them you’ll find a brief introduction note and a good reason to read them – because your time values! So, which ones have you read yet?

Last week I spent a wonderful week in Ireland enjoying stunning landscapes a chatting with friendly people. Then, as I got back to work, such an idyllic picture was swept away having the first conversations with client companies. In fact, most customer service managers are struggling to integrate Gen AI solutions into their operations and

Many Customer Service Managers are wondering how to integrate and harness Artificial Intelligence. In particular, what’s the ultimate goal? Who would benefit from it? Shall we use GenAI during or after the conversation? In this podcast I’m sharing the results of a laser-focussed survey that I launched a couple of weeks ago, just on these

Just got back from two conferences where I attended as a speaker. Different markets and audiences, Italy and Germany, yet the same hype over Artificial Intelligence in Digital Customer Service. Moreover, a common awareness: smart companies leverage digital conversations to deliver outstanding experiences. Those instead who just focus on technology struggle in the Customer Culture

I guess you’re familiar with the expression ‘continuous learning’. Well, when it comes to Digital Customer Service conversational skills, that applies both for the trainer and participants. That’s exactly my first hand experience as a trainer that I’m going to share in this podcast episode. Especially today, after delivering several training digital skills sessions in