How to become Digital Customer Service Manager

How to become Digital Customer Service Manager

Integrating digital channels into customer service implies knowing how to choose platforms, metrics, but also the right people to manage assistance through social media, live chat and messaging apps. Consequently, even the most experienced manager today needs to urgently acquire specific digital skills, given the period we are experiencing. To answer these wishes, I prepared my new online course ‘Coaching Digital Customer Service Manager’ aimed at customer service / contact center managers.

How it works

The training / consultancy process takes place entirely online on a dedicated e-learning platform and is divided into 3 phases:

1. Assessment – analysis of your current digital skills with focus on essential issues of the Digital Customer Service. In this way I highlight the areas of intervention on which we will work in the next phase, releasing personalized feedback.

2. Online coaching – one-on-one video consultancy to strengthen your digital skills (muscles). In addition, I will assign you personalized exercises based on the progress of the coaching, with verification.

3. Closing the loop – video de-briefing sessions on the results you have achieved and consultancy for further strategic developments for your Digital Customer Service [see options on the course page].

What you will bring home

  • Essential skills and knowledge to become Digital Customer Service Manager
  • Actionable advices for your organization thanks to one-on-one coaching activities
  • Constant interaction with the teacher
  • Didactic material to deepen during and after the course [book]
  • The ‘Coaching Digital Customer Service Manager’ certificate to proudly show off on your LinkedIn profile

Good reasons to buy it

  • To enrich your professional background by taking advantage of growth opportunities in digital customer service
  • To learn about best practices applicable within your organization
  • To have as a coach a Digital Customer Service specialist who has been helping for years companies of various industries and sizes

Go to the course page

Click on the image to get all information↓


Credit image: Shutterstock

About Paolo Fabrizio

Digital Customer Service Consultant, Trainer, Author, Speaker. In the 90s he took part in the startup of the first online insurance company in Italy, following the customer's entire life cycle. Since 2013 as a consultant and trainer he has helped companies to exploit digital customer service as a business lever. Founder of, he is the author of thematic books at thematic conferences in Italy and abroad and lecturer at the Bicocca University of Milan.

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