1.0Customer Service Culturehttps://customerserviceculture.com/en/rich600338<blockquote class="wp-embedded-content" data-secret="mMsyQ39n8z"><a href="https://customerserviceculture.com/en/about-me/">About me & Contact</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://customerserviceculture.com/en/about-me/embed/#?secret=mMsyQ39n8z" width="600" height="338" title="“About me & Contact” — Customer Service Culture" data-secret="mMsyQ39n8z" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script type="text/javascript"> /* <![CDATA[ */ /*! This file is auto-generated */ !function(d,l){"use strict";l.querySelector&&d.addEventListener&&"undefined"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!/[^a-zA-Z0-9]/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret="'+t.secret+'"]'),o=l.querySelectorAll('blockquote[data-secret="'+t.secret+'"]'),c=new RegExp("^https?:$","i"),i=0;i<o.length;i++)o[i].style.display="none";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute("style"),"height"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):"link"===t.message&&(r=new URL(s.getAttribute("src")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener("message",d.wp.receiveEmbedMessage,!1),l.addEventListener("DOMContentLoaded",function(){for(var e,t,s=l.querySelectorAll("iframe.wp-embedded-content"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute("data-secret"))||(t=Math.random().toString(36).substring(2,12),e.src+="#?secret="+t,e.setAttribute("data-secret",t)),e.contentWindow.postMessage({message:"ready",secret:t},"*")},!1)))}(window,document); /* ]]> */ </script> Paolo Fabrizio Digital Customer Service Consultant, Trainer, Author, Speaker. Born and bred in Milan, Italy. In the 90s he took part in the startup of the first online insurance companies, following the customer’s entire life cycle. Since 2014, as consultant and trainer, he has been helping client companies harness digital customer service as a business […]https://customerserviceculture.com/wp-content/uploads/2023/09/Paolo-Fabrizio-4-di-copertina.png