{"id":20803,"date":"2020-04-08T18:08:58","date_gmt":"2020-04-08T16:08:58","guid":{"rendered":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2017\/10\/piano-di-escalation-1.jpg"},"modified":"2020-04-08T18:09:13","modified_gmt":"2020-04-08T16:09:13","slug":"piano-di-escalation-2-2","status":"inherit","type":"attachment","link":"https:\/\/customerserviceculture.com\/en\/piano-di-escalation-2-2\/","title":{"rendered":"piano di escalation"},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":[],"class_list":["post-20803","attachment","type-attachment","status-inherit","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>piano di escalation - Customer Service Culture<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2017\/10\/piano-di-escalation-1.jpg\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"piano di escalation - Customer Service Culture\" \/>\n<meta property=\"og:description\" content=\"piano di escalation\" \/>\n<meta property=\"og:url\" content=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2017\/10\/piano-di-escalation-1.jpg\" \/>\n<meta property=\"og:site_name\" content=\"Customer Service Culture\" \/>\n<meta property=\"article:modified_time\" content=\"2020-04-08T16:09:13+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2017\/10\/piano-di-escalation-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2017\/10\/piano-di-escalation-1.jpg\",\"url\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2017\/10\/piano-di-escalation-1.jpg\",\"name\":\"piano di escalation - Customer Service Culture\",\"isPartOf\":{\"@id\":\"https:\/\/customerserviceculture.com\/#website\"},\"datePublished\":\"2020-04-08T16:08:58+00:00\",\"dateModified\":\"2020-04-08T16:09:13+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2017\/10\/piano-di-escalation-1.jpg#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2017\/10\/piano-di-escalation-1.jpg\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2017\/10\/piano-di-escalation-1.jpg#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/customerserviceculture.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"piano di escalation\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/customerserviceculture.com\/#website\",\"url\":\"https:\/\/customerserviceculture.com\/\",\"name\":\"Customer Service Culture\",\"description\":\"Conversations that sell\",\"publisher\":{\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/customerserviceculture.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":[\"Person\",\"Organization\"],\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\",\"name\":\"Paolo Fabrizio\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2017\/10\/piano-di-escalation-1.jpg\",\"contentUrl\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2017\/10\/piano-di-escalation-1.jpg\",\"width\":800,\"height\":400,\"caption\":\"Paolo Fabrizio\"},\"logo\":{\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/\"},\"description\":\"Digital Customer Service Consultant, Trainer, Author, Speaker. 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Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, \u00e8 autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Universit\u00e0 Bicocca di Milano","sameAs":["http:\/\/socialmediascrum.com","https:\/\/www.linkedin.com\/in\/paolosocialcustomerservice\/"]}]}},"description":{"rendered":"<p class=\"attachment\"><a data-rel=\"iLightbox[postimages]\" data-title=\"piano di escalation\" data-caption=\"\" href='https:\/\/customerserviceculture.com\/wp-content\/uploads\/2017\/10\/piano-di-escalation-1.jpg'><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"150\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2017\/10\/piano-di-escalation-1-300x150.jpg\" class=\"attachment-medium size-medium\" alt=\"piano di escalation\" srcset=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2017\/10\/piano-di-escalation-1-200x100.jpg 200w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2017\/10\/piano-di-escalation-1-300x150.jpg 300w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2017\/10\/piano-di-escalation-1-400x200.jpg 400w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2017\/10\/piano-di-escalation-1-540x272.jpg 540w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2017\/10\/piano-di-escalation-1-600x300.jpg 600w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2017\/10\/piano-di-escalation-1-640x320.jpg 640w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2017\/10\/piano-di-escalation-1-768x384.jpg 768w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2017\/10\/piano-di-escalation-1.jpg 800w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p>piano di escalation<\/p>\n"},"caption":{"rendered":"<p>piano di escalation<\/p>\n"},"alt_text":"piano di escalation","media_type":"image","mime_type":"image\/jpeg","media_details":{"width":800,"height":400,"file":"2017\/10\/piano-di-escalation-1.jpg","sizes":{"thumbnail":{"file":"piano-di-escalation-1-150x150.jpg","width":150,"height":150,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2017\/10\/piano-di-escalation-1-150x150.jpg"},"medium":{"file":"piano-di-escalation-1-300x150.jpg","width":300,"height":150,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2017\/10\/piano-di-escalation-1-300x150.jpg"},"medium_large":{"file":"piano-di-escalation-1-768x384.jpg","width":768,"height":384,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2017\/10\/piano-di-escalation-1-768x384.jpg"},"news-thumb":{"file":"piano-di-escalation-1-300x300.jpg","width":300,"height":300,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2017\/10\/piano-di-escalation-1-300x300.jpg"},"related-post-thumb":{"file":"piano-di-escalation-1-640x300.jpg","width":640,"height":300,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2017\/10\/piano-di-escalation-1-640x300.jpg"},"invert-grid-thumb":{"file":"piano-di-escalation-1-640x320.jpg","width":640,"height":320,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2017\/10\/piano-di-escalation-1-640x320.jpg"},"deport-thumb":{"file":"piano-di-escalation-1-640x400.jpg","width":640,"height":400,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2017\/10\/piano-di-escalation-1-640x400.jpg"},"deport-thumbnail":{"file":"piano-di-escalation-1-640x400.jpg","width":640,"height":400,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2017\/10\/piano-di-escalation-1-640x400.jpg"},"brit_co_img":{"file":"piano-di-escalation-1-580x255.jpg","width":580,"height":255,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2017\/10\/piano-di-escalation-1-580x255.jpg"},"easy_timeline_img":{"file":"piano-di-escalation-1-500x300.jpg","width":500,"height":300,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2017\/10\/piano-di-escalation-1-500x300.jpg"},"portfolio-full":{"file":"piano-di-escalation-1-800x400.jpg","width":800,"height":400,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2017\/10\/piano-di-escalation-1-800x400.jpg"},"portfolio-one":{"file":"piano-di-escalation-1-540x272.jpg","width":540,"height":272,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2017\/10\/piano-di-escalation-1-540x272.jpg"},"portfolio-two":{"file":"piano-di-escalation-1-460x295.jpg","width":460,"height":295,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2017\/10\/piano-di-escalation-1-460x295.jpg"},"portfolio-three":{"file":"piano-di-escalation-1-300x214.jpg","width":300,"height":214,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2017\/10\/piano-di-escalation-1-300x214.jpg"},"portfolio-five":{"file":"piano-di-escalation-1-177x142.jpg","width":177,"height":142,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2017\/10\/piano-di-escalation-1-177x142.jpg"},"blog-large":{"file":"piano-di-escalation-1-669x272.jpg","width":669,"height":272,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2017\/10\/piano-di-escalation-1-669x272.jpg"},"blog-medium":{"file":"piano-di-escalation-1-320x202.jpg","width":320,"height":202,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2017\/10\/piano-di-escalation-1-320x202.jpg"},"recent-posts":{"file":"piano-di-escalation-1-700x400.jpg","width":700,"height":400,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2017\/10\/piano-di-escalation-1-700x400.jpg"},"recent-works-thumbnail":{"file":"piano-di-escalation-1-66x66.jpg","width":66,"height":66,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2017\/10\/piano-di-escalation-1-66x66.jpg"},"200":{"file":"piano-di-escalation-1-200x100.jpg","width":200,"height":100,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2017\/10\/piano-di-escalation-1-200x100.jpg"},"400":{"file":"piano-di-escalation-1-400x200.jpg","width":400,"height":200,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2017\/10\/piano-di-escalation-1-400x200.jpg"},"600":{"file":"piano-di-escalation-1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