{"id":20865,"date":"2020-04-11T11:18:14","date_gmt":"2020-04-11T09:18:14","guid":{"rendered":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/Customer-Service-Culture.png"},"modified":"2020-04-11T11:18:14","modified_gmt":"2020-04-11T09:18:14","slug":"customer-service-culture-2","status":"inherit","type":"attachment","link":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/welcome-to-customer-service-culture\/attachment\/customer-service-culture-2\/","title":{"rendered":"Customer Service Culture"},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":[],"class_list":["post-20865","attachment","type-attachment","status-inherit","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Service Culture - Customer Service Culture<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/Customer-Service-Culture.png\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service Culture - Customer Service Culture\" \/>\n<meta property=\"og:url\" content=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/Customer-Service-Culture.png\" \/>\n<meta property=\"og:site_name\" content=\"Customer Service Culture\" \/>\n<meta property=\"og:image\" content=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/Customer-Service-Culture.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1848\" \/>\n\t<meta property=\"og:image:height\" content=\"942\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/customerserviceculture.com\\\/wp-content\\\/uploads\\\/2020\\\/04\\\/Customer-Service-Culture.png\",\"url\":\"https:\\\/\\\/customerserviceculture.com\\\/wp-content\\\/uploads\\\/2020\\\/04\\\/Customer-Service-Culture.png\",\"name\":\"Customer Service Culture - Customer Service Culture\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/customerserviceculture.com\\\/#website\"},\"datePublished\":\"2020-04-11T09:18:14+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/customerserviceculture.com\\\/wp-content\\\/uploads\\\/2020\\\/04\\\/Customer-Service-Culture.png#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/customerserviceculture.com\\\/wp-content\\\/uploads\\\/2020\\\/04\\\/Customer-Service-Culture.png\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/customerserviceculture.com\\\/wp-content\\\/uploads\\\/2020\\\/04\\\/Customer-Service-Culture.png#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/customerserviceculture.com\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Welcome to Customer Service Culture\",\"item\":\"https:\\\/\\\/customerserviceculture.com\\\/en\\\/digital-customer-service\\\/welcome-to-customer-service-culture\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Customer Service Culture\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/customerserviceculture.com\\\/#website\",\"url\":\"https:\\\/\\\/customerserviceculture.com\\\/\",\"name\":\"Customer Service Culture\",\"description\":\"Conversations that sell\",\"publisher\":{\"@id\":\"https:\\\/\\\/customerserviceculture.com\\\/#\\\/schema\\\/person\\\/cf6fce8fc34dc42008bd61ead2384c45\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/customerserviceculture.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":[\"Person\",\"Organization\"],\"@id\":\"https:\\\/\\\/customerserviceculture.com\\\/#\\\/schema\\\/person\\\/cf6fce8fc34dc42008bd61ead2384c45\",\"name\":\"Paolo Fabrizio\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/customerserviceculture.com\\\/wp-content\\\/uploads\\\/2020\\\/04\\\/Customer-Service-Culture.png\",\"url\":\"https:\\\/\\\/customerserviceculture.com\\\/wp-content\\\/uploads\\\/2020\\\/04\\\/Customer-Service-Culture.png\",\"contentUrl\":\"https:\\\/\\\/customerserviceculture.com\\\/wp-content\\\/uploads\\\/2020\\\/04\\\/Customer-Service-Culture.png\",\"width\":1848,\"height\":942,\"caption\":\"Paolo Fabrizio\"},\"logo\":{\"@id\":\"https:\\\/\\\/customerserviceculture.com\\\/wp-content\\\/uploads\\\/2020\\\/04\\\/Customer-Service-Culture.png\"},\"description\":\"Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, \u00e8 autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Universit\u00e0 Bicocca di Milano\",\"sameAs\":[\"http:\\\/\\\/socialmediascrum.com\",\"https:\\\/\\\/www.linkedin.com\\\/in\\\/paolosocialcustomerservice\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Customer Service Culture - Customer Service Culture","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/Customer-Service-Culture.png","og_locale":"en_US","og_type":"article","og_title":"Customer Service Culture - Customer Service Culture","og_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/Customer-Service-Culture.png","og_site_name":"Customer Service Culture","og_image":[{"width":1848,"height":942,"url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/Customer-Service-Culture.png","type":"image\/png"}],"twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/Customer-Service-Culture.png","url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/Customer-Service-Culture.png","name":"Customer Service Culture - Customer Service Culture","isPartOf":{"@id":"https:\/\/customerserviceculture.com\/#website"},"datePublished":"2020-04-11T09:18:14+00:00","breadcrumb":{"@id":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/Customer-Service-Culture.png#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/Customer-Service-Culture.png"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/Customer-Service-Culture.png#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/customerserviceculture.com\/en\/"},{"@type":"ListItem","position":2,"name":"Welcome to Customer Service Culture","item":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/welcome-to-customer-service-culture\/"},{"@type":"ListItem","position":3,"name":"Customer Service Culture"}]},{"@type":"WebSite","@id":"https:\/\/customerserviceculture.com\/#website","url":"https:\/\/customerserviceculture.com\/","name":"Customer Service Culture","description":"Conversations that sell","publisher":{"@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/customerserviceculture.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":["Person","Organization"],"@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45","name":"Paolo Fabrizio","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/Customer-Service-Culture.png","url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/Customer-Service-Culture.png","contentUrl":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/Customer-Service-Culture.png","width":1848,"height":942,"caption":"Paolo Fabrizio"},"logo":{"@id":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/Customer-Service-Culture.png"},"description":"Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, \u00e8 autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Universit\u00e0 Bicocca di Milano","sameAs":["http:\/\/socialmediascrum.com","https:\/\/www.linkedin.com\/in\/paolosocialcustomerservice\/"]}]}},"description":{"rendered":"<p class=\"attachment\"><a data-rel=\"iLightbox[postimages]\" data-title=\"Customer Service Culture\" data-caption=\"\" href='https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/Customer-Service-Culture.png'><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"153\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/Customer-Service-Culture-300x153.png\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/Customer-Service-Culture-200x102.png 200w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/Customer-Service-Culture-300x153.png 300w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/Customer-Service-Culture-400x204.png 400w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/Customer-Service-Culture-600x306.png 600w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/Customer-Service-Culture-768x391.png 768w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/Customer-Service-Culture-800x408.png 800w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/Customer-Service-Culture-1024x522.png 1024w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/Customer-Service-Culture-1200x612.png 1200w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/Customer-Service-Culture.png 1848w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n"},"caption":{"rendered":""},"alt_text":"","media_type":"image","mime_type":"image\/png","media_details":{"width":1848,"height":942,"file":"2020\/04\/Customer-Service-Culture.png","sizes":{"thumbnail":{"file":"Customer-Service-Culture-150x150.png","width":150,"height":150,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/Customer-Service-Culture-150x150.png"},"medium":{"file":"Customer-Service-Culture-300x153.png","width":300,"height":153,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/Customer-Service-Culture-300x153.png"},"medium_large":{"file":"Customer-Service-Culture-768x391.png","width":768,"height":391,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/Customer-Service-Culture-768x391.png"},"large":{"file":"Customer-Service-Culture-1024x522.png","width":1024,"height":522,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/Customer-Service-Culture-1024x522.png"},"news-thumb":{"file":"Customer-Service-Culture-300x300.png","width":300,"height":300,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/Customer-Service-Culture-300x300.png"},"related-post-thumb":{"file":"Customer-Service-Culture-640x300.png","width":640,"height":300,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/Customer-Service-Culture-640x300.png"},"invert-grid-thumb":{"file":"Customer-Service-Culture-640x320.png","width":640,"height":320,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/Customer-Service-Culture-640x320.png"},"deport-thumb":{"file":"Customer-Service-Culture-640x520.png","width":640,"height":520,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/Customer-Service-Culture-640x520.png"},"deport-thumbnail":{"file":"Customer-Service-Culture-640x640.png","width":640,"height":640,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/Customer-Service-Culture-640x640.png"},"brit_co_img":{"file":"Customer-Service-Culture-580x255.png","width":580,"height":255,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/Customer-Service-Culture-580x255.png"},"easy_timeline_img":{"file":"Customer-Service-Culture-500x300.png","width":500,"height":300,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/Customer-Service-Culture-500x300.png"},"portfolio-full":{"file":"Customer-Service-Culture-940x400.png","width":940,"height":400,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/Customer-Service-Culture-940x400.png"},"portfolio-one":{"file":"Customer-Service-Culture-540x272.png","width":540,"height":272,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/Customer-Service-Culture-540x272.png"},"portfolio-two":{"file":"Customer-Service-Culture-460x295.png","width":460,"height":295,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/Customer-Service-Culture-460x295.png"},"portfolio-three":{"file":"Customer-Service-Culture-300x214.png","width":300,"height":214,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/Customer-Service-Culture-300x214.png"},"portfolio-five":{"file":"Customer-Service-Culture-177x142.png","width":177,"height":142,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/Customer-Service-Culture-177x142.png"},"blog-large":{"file":"Customer-Service-Culture-669x272.png","width":669,"height":272,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/Customer-Service-Culture-669x272.png"},"blog-medium":{"file":"Customer-Service-Culture-320x202.png","width":320,"height":202,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/Customer-Service-Culture-320x202.png"},"recent-posts":{"file":"Customer-Service-Culture-700x441.png","width":700,"height":441,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/Customer-Service-Culture-700x441.png"},"recent-works-thumbnail":{"file":"Customer-Service-Culture-66x66.png","width":66,"height":66,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/Customer-Service-Culture-66x66.png"},"200":{"file":"Customer-Service-Culture-200x102.png","width":200,"height":102,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/Customer-Service-Culture-200x102.png"},"400":{"file":"Customer-Service-Culture-400x204.png","width":400,"height":204,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/Customer-Service-Culture-400x204.png"},"600":{"file":"Customer-Service-Culture-600x306.png","width":600,"height":306,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/Customer-Service-Culture-600x306.png"},"800":{"file":"Customer-Service-Culture-800x408.png","width":800,"height":408,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/Customer-Service-Culture-800x408.png"},"1200":{"file":"Customer-Service-Culture-1200x612.png","width":1200,"height":612,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/Customer-Service-Culture-1200x612.png"},"full":{"file":"Customer-Service-Culture.png","width":1848,"height":942,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/Customer-Service-Culture.png"}},"image_meta":{"aperture":"0","credit":"","camera":"","caption":"","created_timestamp":"0","copyright":"","focal_length":"0","iso":"0","shutter_speed":"0","title":"","orientation":"0","keywords":[]}},"post":20810,"source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/Customer-Service-Culture.png","filename":"Customer-Service-Culture.png","filesize":854112,"_links":{"self":[{"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/media\/20865","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/media"}],"about":[{"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/types\/attachment"}],"author":[{"embeddable":true,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/comments?post=20865"}],"wp:attached-to":[{"embeddable":true,"post_type":"post","id":20810,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/posts\/20810"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}