{"id":21889,"date":"2020-04-26T12:37:45","date_gmt":"2020-04-26T10:37:45","guid":{"rendered":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/01\/DCS-personas-ENG-cover.png"},"modified":"2020-04-26T12:38:18","modified_gmt":"2020-04-26T10:38:18","slug":"dcs-personas-eng-cover","status":"inherit","type":"attachment","link":"https:\/\/customerserviceculture.com\/en\/social-customer-service-en\/digital-customer-service-personas-ebook\/attachment\/dcs-personas-eng-cover\/","title":{"rendered":"DCS personas ENG cover"},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":[],"class_list":["post-21889","attachment","type-attachment","status-inherit","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>DCS personas ENG cover - Customer Service Culture<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/01\/DCS-personas-ENG-cover.png\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"DCS personas ENG cover - Customer Service Culture\" \/>\n<meta property=\"og:description\" content=\"DCS Personas ENG cover\" \/>\n<meta property=\"og:url\" content=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/01\/DCS-personas-ENG-cover.png\" \/>\n<meta property=\"og:site_name\" content=\"Customer Service Culture\" \/>\n<meta property=\"article:modified_time\" content=\"2020-04-26T10:38:18+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/01\/DCS-personas-ENG-cover.png\" \/>\n\t<meta property=\"og:image:width\" content=\"578\" \/>\n\t<meta property=\"og:image:height\" content=\"720\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/01\/DCS-personas-ENG-cover.png\",\"url\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/01\/DCS-personas-ENG-cover.png\",\"name\":\"DCS personas ENG cover - Customer Service Culture\",\"isPartOf\":{\"@id\":\"https:\/\/customerserviceculture.com\/#website\"},\"datePublished\":\"2020-04-26T10:37:45+00:00\",\"dateModified\":\"2020-04-26T10:38:18+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/01\/DCS-personas-ENG-cover.png#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/01\/DCS-personas-ENG-cover.png\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/01\/DCS-personas-ENG-cover.png#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/customerserviceculture.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Digital Customer Service Personas [ebook]\",\"item\":\"https:\/\/customerserviceculture.com\/en\/social-customer-service-en\/digital-customer-service-personas-ebook\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"DCS personas ENG cover\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/customerserviceculture.com\/#website\",\"url\":\"https:\/\/customerserviceculture.com\/\",\"name\":\"Customer Service Culture\",\"description\":\"Conversations that sell\",\"publisher\":{\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/customerserviceculture.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":[\"Person\",\"Organization\"],\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\",\"name\":\"Paolo Fabrizio\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/01\/DCS-personas-ENG-cover.png\",\"contentUrl\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/01\/DCS-personas-ENG-cover.png\",\"width\":578,\"height\":720,\"caption\":\"Paolo Fabrizio\"},\"logo\":{\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/\"},\"description\":\"Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, \u00e8 autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Universit\u00e0 Bicocca di Milano\",\"sameAs\":[\"http:\/\/socialmediascrum.com\",\"https:\/\/www.linkedin.com\/in\/paolosocialcustomerservice\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"DCS personas ENG cover - Customer Service Culture","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/01\/DCS-personas-ENG-cover.png","og_locale":"en_US","og_type":"article","og_title":"DCS personas ENG cover - Customer Service Culture","og_description":"DCS Personas ENG cover","og_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/01\/DCS-personas-ENG-cover.png","og_site_name":"Customer Service Culture","article_modified_time":"2020-04-26T10:38:18+00:00","og_image":[{"width":578,"height":720,"url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/01\/DCS-personas-ENG-cover.png","type":"image\/png"}],"twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/01\/DCS-personas-ENG-cover.png","url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/01\/DCS-personas-ENG-cover.png","name":"DCS personas ENG cover - Customer Service Culture","isPartOf":{"@id":"https:\/\/customerserviceculture.com\/#website"},"datePublished":"2020-04-26T10:37:45+00:00","dateModified":"2020-04-26T10:38:18+00:00","breadcrumb":{"@id":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/01\/DCS-personas-ENG-cover.png#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/01\/DCS-personas-ENG-cover.png"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/01\/DCS-personas-ENG-cover.png#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/customerserviceculture.com\/en\/"},{"@type":"ListItem","position":2,"name":"Digital Customer Service Personas [ebook]","item":"https:\/\/customerserviceculture.com\/en\/social-customer-service-en\/digital-customer-service-personas-ebook\/"},{"@type":"ListItem","position":3,"name":"DCS personas ENG cover"}]},{"@type":"WebSite","@id":"https:\/\/customerserviceculture.com\/#website","url":"https:\/\/customerserviceculture.com\/","name":"Customer Service Culture","description":"Conversations that sell","publisher":{"@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/customerserviceculture.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":["Person","Organization"],"@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45","name":"Paolo Fabrizio","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/","url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/01\/DCS-personas-ENG-cover.png","contentUrl":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/01\/DCS-personas-ENG-cover.png","width":578,"height":720,"caption":"Paolo Fabrizio"},"logo":{"@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/"},"description":"Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, \u00e8 autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Universit\u00e0 Bicocca di Milano","sameAs":["http:\/\/socialmediascrum.com","https:\/\/www.linkedin.com\/in\/paolosocialcustomerservice\/"]}]}},"description":{"rendered":"<p class=\"attachment\"><a data-rel=\"iLightbox[postimages]\" data-title=\"DCS personas ENG cover\" data-caption=\"\" href='https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/01\/DCS-personas-ENG-cover.png'><img loading=\"lazy\" decoding=\"async\" width=\"241\" height=\"300\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/01\/DCS-personas-ENG-cover-241x300.png\" class=\"attachment-medium size-medium\" alt=\"DCS personas ENG cover\" srcset=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/01\/DCS-personas-ENG-cover-200x249.png 200w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/01\/DCS-personas-ENG-cover-241x300.png 241w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/01\/DCS-personas-ENG-cover-400x498.png 400w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/01\/DCS-personas-ENG-cover.png 578w\" sizes=\"auto, (max-width: 241px) 100vw, 241px\" \/><\/a><\/p>\n<p>DCS Personas ENG cover<\/p>\n"},"caption":{"rendered":"<p>DCS Personas ENG cover<\/p>\n"},"alt_text":"DCS personas ENG cover","media_type":"image","mime_type":"image\/png","media_details":{"width":578,"height":720,"file":"2020\/01\/DCS-personas-ENG-cover.png","sizes":{"thumbnail":{"file":"DCS-personas-ENG-cover-150x150.png","width":150,"height":150,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/01\/DCS-personas-ENG-cover-150x150.png"},"medium":{"file":"DCS-personas-ENG-cover-241x300.png","width":241,"height":300,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/01\/DCS-personas-ENG-cover-241x300.png"},"news-thumb":{"file":"DCS-personas-ENG-cover-300x300.png","width":300,"height":300,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/01\/DCS-personas-ENG-cover-300x300.png"},"related-post-thumb":{"file":"DCS-personas-ENG-cover-578x300.png","width":578,"height":300,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/01\/DCS-personas-ENG-cover-578x300.png"},"invert-grid-thumb":{"file":"DCS-personas-ENG-cover-578x320.png","width":578,"height":320,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/01\/DCS-personas-ENG-cover-578x320.png"},"deport-thumb":{"file":"DCS-personas-ENG-cover-578x520.png","width":578,"height":520,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/01\/DCS-personas-ENG-cover-578x520.png"},"deport-thumbnail":{"file":"DCS-personas-ENG-cover-578x640.png","width":578,"height":640,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/01\/DCS-personas-ENG-cover-578x640.png"},"brit_co_img":{"file":"DCS-personas-ENG-cover-578x255.png","width":578,"height":255,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/01\/DCS-personas-ENG-cover-578x255.png"},"easy_timeline_img":{"file":"DCS-personas-ENG-cover-500x300.png","width":500,"height":300,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/01\/DCS-personas-ENG-cover-500x300.png"},"portfolio-full":{"file":"DCS-personas-ENG-cover-578x400.png","width":578,"height":400,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/01\/DCS-personas-ENG-cover-578x400.png"},"portfolio-one":{"file":"DCS-personas-ENG-cover-540x272.png","width":540,"height":272,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/01\/DCS-personas-ENG-cover-540x272.png"},"portfolio-two":{"file":"DCS-personas-ENG-cover-460x295.png","width":460,"height":295,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/01\/DCS-personas-ENG-cover-460x295.png"},"portfolio-three":{"file":"DCS-personas-ENG-cover-300x214.png","width":300,"height":214,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/01\/DCS-personas-ENG-cover-300x214.png"},"portfolio-five":{"file":"DCS-personas-ENG-cover-177x142.png","width":177,"height":142,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/01\/DCS-personas-ENG-cover-177x142.png"},"blog-large":{"file":"DCS-personas-ENG-cover-578x272.png","width":578,"height":272,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/01\/DCS-personas-ENG-cover-578x272.png"},"blog-medium":{"file":"DCS-personas-ENG-cover-320x202.png","width":320,"height":202,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/01\/DCS-personas-ENG-cover-320x202.png"},"recent-posts":{"file":"DCS-personas-ENG-cover-578x441.png","width":578,"height":441,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/01\/DCS-personas-ENG-cover-578x441.png"},"recent-works-thumbnail":{"file":"DCS-personas-ENG-cover-66x66.png","width":66,"height":66,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/01\/DCS-personas-ENG-cover-66x66.png"},"200":{"file":"DCS-personas-ENG-cover-200x249.png","width":200,"height":249,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/01\/DCS-personas-ENG-cover-200x249.png"},"400":{"file":"DCS-personas-ENG-cover-400x498.png","width":400,"height":498,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/01\/DCS-personas-ENG-cover-400x498.png"},"full":{"file":"DCS-personas-ENG-cover.png","width":578,"height":720,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/01\/DCS-personas-ENG-cover.png"}},"image_meta":{"aperture":"0","credit":"","camera":"","caption":"","created_timestamp":"0","copyright":"","focal_length":"0","iso":"0","shutter_speed":"0","title":"","orientation":"0","keywords":[]}},"post":21367,"source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/01\/DCS-personas-ENG-cover.png","_links":{"self":[{"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/media\/21889","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/media"}],"about":[{"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/types\/attachment"}],"author":[{"embeddable":true,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/comments?post=21889"}]}}