{"id":22171,"date":"2020-05-22T12:09:51","date_gmt":"2020-05-22T10:09:51","guid":{"rendered":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/05\/CX-next-podcast.png"},"modified":"2020-05-22T12:10:05","modified_gmt":"2020-05-22T10:10:05","slug":"cx-next-podcast","status":"inherit","type":"attachment","link":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/from-agents-to-digital-customer-service-assistants\/attachment\/cx-next-podcast\/","title":{"rendered":"CX next podcast"},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":[],"class_list":["post-22171","attachment","type-attachment","status-inherit","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>CX next podcast - Customer Service Culture<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/05\/CX-next-podcast.png\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CX next podcast - Customer Service Culture\" \/>\n<meta property=\"og:description\" content=\"CX next podcast\" \/>\n<meta property=\"og:url\" content=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/05\/CX-next-podcast.png\" \/>\n<meta property=\"og:site_name\" content=\"Customer Service Culture\" \/>\n<meta property=\"article:modified_time\" content=\"2020-05-22T10:10:05+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/05\/CX-next-podcast.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1158\" \/>\n\t<meta property=\"og:image:height\" content=\"342\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/05\/CX-next-podcast.png\",\"url\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/05\/CX-next-podcast.png\",\"name\":\"CX next podcast - Customer Service Culture\",\"isPartOf\":{\"@id\":\"https:\/\/customerserviceculture.com\/#website\"},\"datePublished\":\"2020-05-22T10:09:51+00:00\",\"dateModified\":\"2020-05-22T10:10:05+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/05\/CX-next-podcast.png#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/05\/CX-next-podcast.png\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/05\/CX-next-podcast.png#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/customerserviceculture.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"From agents to Digital Customer Service specialists\",\"item\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/from-agents-to-digital-customer-service-assistants\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"CX next podcast\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/customerserviceculture.com\/#website\",\"url\":\"https:\/\/customerserviceculture.com\/\",\"name\":\"Customer Service Culture\",\"description\":\"Conversations that sell\",\"publisher\":{\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/customerserviceculture.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":[\"Person\",\"Organization\"],\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\",\"name\":\"Paolo Fabrizio\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/05\/CX-next-podcast.png\",\"contentUrl\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/05\/CX-next-podcast.png\",\"width\":1158,\"height\":342,\"caption\":\"Paolo Fabrizio\"},\"logo\":{\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/\"},\"description\":\"Digital Customer Service Consultant, Trainer, Author, Speaker. 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Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, \u00e8 autore di libri tematici e speaker a convegni in Italia e all'estero. 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https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/05\/CX-next-podcast-600x177.png 600w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/05\/CX-next-podcast-768x227.png 768w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/05\/CX-next-podcast-800x236.png 800w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/05\/CX-next-podcast-1024x302.png 1024w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/05\/CX-next-podcast.png 1158w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p>CX next podcast<\/p>\n"},"caption":{"rendered":"<p>CX next podcast<\/p>\n"},"alt_text":"CX next 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