{"id":22519,"date":"2020-06-16T09:04:28","date_gmt":"2020-06-16T07:04:28","guid":{"rendered":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2019\/09\/Ebook-DCS-Personas.png"},"modified":"2020-06-16T09:05:03","modified_gmt":"2020-06-16T07:05:03","slug":"ebook-dcs-personas-2","status":"inherit","type":"attachment","link":"https:\/\/customerserviceculture.com\/en\/ebook-dcs-personas-2\/","title":{"rendered":"Ebook DCS Personas"},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":[],"class_list":["post-22519","attachment","type-attachment","status-inherit","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ebook DCS Personas - Customer Service Culture<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2019\/09\/Ebook-DCS-Personas.png\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ebook DCS Personas - Customer Service Culture\" \/>\n<meta property=\"og:description\" content=\"Ebook DCS Personas\" \/>\n<meta property=\"og:url\" content=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2019\/09\/Ebook-DCS-Personas.png\" \/>\n<meta property=\"og:site_name\" content=\"Customer Service Culture\" \/>\n<meta property=\"article:modified_time\" content=\"2020-06-16T07:05:03+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2019\/09\/Ebook-DCS-Personas.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1644\" \/>\n\t<meta property=\"og:image:height\" content=\"616\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2019\/09\/Ebook-DCS-Personas.png\",\"url\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2019\/09\/Ebook-DCS-Personas.png\",\"name\":\"Ebook DCS Personas - Customer Service Culture\",\"isPartOf\":{\"@id\":\"https:\/\/customerserviceculture.com\/#website\"},\"datePublished\":\"2020-06-16T07:04:28+00:00\",\"dateModified\":\"2020-06-16T07:05:03+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2019\/09\/Ebook-DCS-Personas.png#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2019\/09\/Ebook-DCS-Personas.png\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2019\/09\/Ebook-DCS-Personas.png#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/customerserviceculture.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Ebook DCS Personas\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/customerserviceculture.com\/#website\",\"url\":\"https:\/\/customerserviceculture.com\/\",\"name\":\"Customer Service Culture\",\"description\":\"Conversations that sell\",\"publisher\":{\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/customerserviceculture.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":[\"Person\",\"Organization\"],\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\",\"name\":\"Paolo Fabrizio\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2019\/09\/Ebook-DCS-Personas.png\",\"contentUrl\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2019\/09\/Ebook-DCS-Personas.png\",\"width\":1644,\"height\":616,\"caption\":\"Paolo Fabrizio\"},\"logo\":{\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/\"},\"description\":\"Digital Customer Service Consultant, Trainer, Author, Speaker. 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Lecturer all'Universit\u00e0 Bicocca di Milano","sameAs":["http:\/\/socialmediascrum.com","https:\/\/www.linkedin.com\/in\/paolosocialcustomerservice\/"]}]}},"description":{"rendered":"<p class=\"attachment\"><a data-rel=\"iLightbox[postimages]\" data-title=\"Ebook DCS Personas\" data-caption=\"\" href='https:\/\/customerserviceculture.com\/wp-content\/uploads\/2019\/09\/Ebook-DCS-Personas.png'><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"112\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2019\/09\/Ebook-DCS-Personas-300x112.png\" class=\"attachment-medium size-medium\" alt=\"Ebook DCS Personas\" srcset=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2019\/09\/Ebook-DCS-Personas-200x75.png 200w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2019\/09\/Ebook-DCS-Personas-300x112.png 300w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2019\/09\/Ebook-DCS-Personas-400x150.png 400w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2019\/09\/Ebook-DCS-Personas-600x225.png 600w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2019\/09\/Ebook-DCS-Personas-768x288.png 768w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2019\/09\/Ebook-DCS-Personas-800x300.png 800w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2019\/09\/Ebook-DCS-Personas-1024x384.png 1024w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2019\/09\/Ebook-DCS-Personas-1200x450.png 1200w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2019\/09\/Ebook-DCS-Personas.png 1644w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p>Ebook DCS Personas<\/p>\n"},"caption":{"rendered":"<p>Ebook DCS Personas<\/p>\n"},"alt_text":"Ebook DCS 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