{"id":23646,"date":"2020-10-28T18:35:08","date_gmt":"2020-10-28T17:35:08","guid":{"rendered":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery-paradox-diagram.png"},"modified":"2020-10-28T18:35:40","modified_gmt":"2020-10-28T17:35:40","slug":"service-recovery-paradox-diagram","status":"inherit","type":"attachment","link":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/anatomy-of-an-epic-service-recovery\/attachment\/service-recovery-paradox-diagram\/","title":{"rendered":"service recovery paradox"},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":[],"class_list":["post-23646","attachment","type-attachment","status-inherit","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>service recovery paradox - Customer Service Culture<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery-paradox-diagram.png\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"service recovery paradox - 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Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, \u00e8 autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Universit\u00e0 Bicocca di Milano","sameAs":["http:\/\/socialmediascrum.com","https:\/\/www.linkedin.com\/in\/paolosocialcustomerservice\/"]}]}},"description":{"rendered":"<p class=\"attachment\"><a data-rel=\"iLightbox[postimages]\" data-title=\"service recovery paradox\" data-caption=\"\" href='https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery-paradox-diagram.png'><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"212\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery-paradox-diagram-300x212.png\" class=\"attachment-medium size-medium\" alt=\"service recovery paradox\" srcset=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery-paradox-diagram-200x141.png 200w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery-paradox-diagram-300x212.png 300w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery-paradox-diagram-400x283.png 400w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery-paradox-diagram-600x424.png 600w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery-paradox-diagram-768x543.png 768w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery-paradox-diagram-800x565.png 800w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery-paradox-diagram-1024x724.png 1024w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery-paradox-diagram-1200x848.png 1200w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p>service recovery paradox <\/p>\n"},"caption":{"rendered":"<p>service recovery paradox<\/p>\n"},"alt_text":"service recovery paradox","media_type":"image","mime_type":"image\/png","media_details":{"width":1981,"height":1400,"file":"2020\/10\/service-recovery-paradox-diagram.png","sizes":{"thumbnail":{"file":"service-recovery-paradox-diagram-150x150.png","width":150,"height":150,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery-paradox-diagram-150x150.png"},"medium":{"file":"service-recovery-paradox-diagram-300x212.png","width":300,"height":212,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery-paradox-diagram-300x212.png"},"medium_large":{"file":"service-recovery-paradox-diagram-768x543.png","width":768,"height":543,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery-paradox-diagram-768x543.png"},"large":{"file":"service-recovery-paradox-diagram-1024x724.png","width":1024,"height":724,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery-paradox-diagram-1024x724.png"},"news-thumb":{"file":"service-recovery-paradox-diagram-300x300.png","width":300,"height":300,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery-paradox-diagram-300x300.png"},"related-post-thumb":{"file":"service-recovery-paradox-diagram-640x300.png","width":640,"height":300,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery-paradox-diagram-640x300.png"},"invert-grid-thumb":{"file":"service-recovery-paradox-diagram-640x320.png","width":640,"height":320,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery-paradox-diagram-640x320.png"},"deport-thumb":{"file":"service-recovery-paradox-diagram-640x520.png","width":640,"height":520,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery-paradox-diagram-640x520.png"},"deport-thumbnail":{"file":"service-recovery-paradox-diagram-640x640.png","width":640,"height":640,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery-paradox-diagram-640x640.png"},"brit_co_img":{"file":"service-recovery-paradox-diagram-580x255.png","width":580,"height":255,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery-paradox-diagram-580x255.png"},"easy_timeline_img":{"file":"service-recovery-paradox-diagram-500x300.png","width":500,"height":300,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery-paradox-diagram-500x300.png"},"portfolio-full":{"file":"service-recovery-paradox-diagram-940x400.png","width":940,"height":400,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery-paradox-diagram-940x400.png"},"portfolio-one":{"file":"service-recovery-paradox-diagram-540x272.png","width":540,"height":272,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery-paradox-diagram-540x272.png"},"portfolio-two":{"file":"service-recovery-paradox-diagram-460x295.png","width":460,"height":295,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery-paradox-diagram-460x295.png"},"portfolio-three":{"file":"service-recovery-paradox-diagram-300x214.png","width":300,"height":214,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery-paradox-diagram-300x214.png"},"portfolio-five":{"file":"service-recovery-paradox-diagram-177x142.png","width":177,"height":142,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery-paradox-diagram-177x142.png"},"blog-large":{"file":"service-recovery-paradox-diagram-669x272.png","width":669,"height":272,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery-paradox-diagram-669x272.png"},"blog-medium":{"file":"service-recovery-paradox-diagram-320x202.png","width":320,"height":202,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery-paradox-diagram-320x202.png"},"recent-posts":{"file":"service-recovery-paradox-diagram-700x441.png","width":700,"height":441,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery-paradox-diagram-700x441.png"},"recent-works-thumbnail":{"file":"service-recovery-paradox-diagram-66x66.png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