{"id":23686,"date":"2020-11-02T08:45:21","date_gmt":"2020-11-02T07:45:21","guid":{"rendered":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery.jpg"},"modified":"2020-11-02T08:45:43","modified_gmt":"2020-11-02T07:45:43","slug":"service-recovery","status":"inherit","type":"attachment","link":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/anatomy-of-an-epic-service-recovery\/attachment\/service-recovery\/","title":{"rendered":"service recovery"},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":[],"class_list":["post-23686","attachment","type-attachment","status-inherit","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>service recovery - Customer Service Culture<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery.jpg\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"service recovery - Customer Service Culture\" \/>\n<meta property=\"og:description\" content=\"service recovery\" \/>\n<meta property=\"og:url\" content=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery.jpg\" \/>\n<meta property=\"og:site_name\" content=\"Customer Service Culture\" \/>\n<meta property=\"article:modified_time\" content=\"2020-11-02T07:45:43+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery.jpg\",\"url\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery.jpg\",\"name\":\"service recovery - Customer Service Culture\",\"isPartOf\":{\"@id\":\"https:\/\/customerserviceculture.com\/#website\"},\"datePublished\":\"2020-11-02T07:45:21+00:00\",\"dateModified\":\"2020-11-02T07:45:43+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery.jpg#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery.jpg\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery.jpg#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/customerserviceculture.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Anatomy of an epic service recovery\",\"item\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/anatomy-of-an-epic-service-recovery\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"service recovery\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/customerserviceculture.com\/#website\",\"url\":\"https:\/\/customerserviceculture.com\/\",\"name\":\"Customer Service Culture\",\"description\":\"Conversations that sell\",\"publisher\":{\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/customerserviceculture.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":[\"Person\",\"Organization\"],\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\",\"name\":\"Paolo Fabrizio\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery.jpg\",\"contentUrl\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery.jpg\",\"width\":800,\"height\":400,\"caption\":\"Paolo Fabrizio\"},\"logo\":{\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/\"},\"description\":\"Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, \u00e8 autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Universit\u00e0 Bicocca di Milano\",\"sameAs\":[\"http:\/\/socialmediascrum.com\",\"https:\/\/www.linkedin.com\/in\/paolosocialcustomerservice\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"service recovery - Customer Service Culture","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery.jpg","og_locale":"en_US","og_type":"article","og_title":"service recovery - Customer Service Culture","og_description":"service recovery","og_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery.jpg","og_site_name":"Customer Service Culture","article_modified_time":"2020-11-02T07:45:43+00:00","og_image":[{"width":800,"height":400,"url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery.jpg","url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery.jpg","name":"service recovery - Customer Service Culture","isPartOf":{"@id":"https:\/\/customerserviceculture.com\/#website"},"datePublished":"2020-11-02T07:45:21+00:00","dateModified":"2020-11-02T07:45:43+00:00","breadcrumb":{"@id":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery.jpg#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery.jpg"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery.jpg#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/customerserviceculture.com\/en\/"},{"@type":"ListItem","position":2,"name":"Anatomy of an epic service recovery","item":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/anatomy-of-an-epic-service-recovery\/"},{"@type":"ListItem","position":3,"name":"service recovery"}]},{"@type":"WebSite","@id":"https:\/\/customerserviceculture.com\/#website","url":"https:\/\/customerserviceculture.com\/","name":"Customer Service Culture","description":"Conversations that sell","publisher":{"@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/customerserviceculture.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":["Person","Organization"],"@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45","name":"Paolo Fabrizio","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/","url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery.jpg","contentUrl":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery.jpg","width":800,"height":400,"caption":"Paolo Fabrizio"},"logo":{"@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/"},"description":"Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, \u00e8 autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Universit\u00e0 Bicocca di Milano","sameAs":["http:\/\/socialmediascrum.com","https:\/\/www.linkedin.com\/in\/paolosocialcustomerservice\/"]}]}},"description":{"rendered":"<p class=\"attachment\"><a data-rel=\"iLightbox[postimages]\" data-title=\"service recovery\" data-caption=\"\" href='https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery.jpg'><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"150\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery-300x150.jpg\" class=\"attachment-medium size-medium\" alt=\"service recovery\" srcset=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery-200x100.jpg 200w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery-300x150.jpg 300w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery-400x200.jpg 400w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery-540x272.jpg 540w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery-600x300.jpg 600w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery-640x320.jpg 640w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery-768x384.jpg 768w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery.jpg 800w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p>service recovery<\/p>\n"},"caption":{"rendered":"<p>service recovery<\/p>\n"},"alt_text":"service recovery","media_type":"image","mime_type":"image\/jpeg","media_details":{"width":800,"height":400,"file":"2020\/10\/service-recovery.jpg","sizes":{"thumbnail":{"file":"service-recovery-150x150.jpg","width":150,"height":150,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery-150x150.jpg"},"medium":{"file":"service-recovery-300x150.jpg","width":300,"height":150,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery-300x150.jpg"},"medium_large":{"file":"service-recovery-768x384.jpg","width":768,"height":384,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery-768x384.jpg"},"news-thumb":{"file":"service-recovery-300x300.jpg","width":300,"height":300,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery-300x300.jpg"},"related-post-thumb":{"file":"service-recovery-640x300.jpg","width":640,"height":300,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery-640x300.jpg"},"invert-grid-thumb":{"file":"service-recovery-640x320.jpg","width":640,"height":320,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery-640x320.jpg"},"deport-thumb":{"file":"service-recovery-640x400.jpg","width":640,"height":400,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery-640x400.jpg"},"deport-thumbnail":{"file":"service-recovery-640x400.jpg","width":640,"height":400,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery-640x400.jpg"},"brit_co_img":{"file":"service-recovery-580x255.jpg","width":580,"height":255,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery-580x255.jpg"},"easy_timeline_img":{"file":"service-recovery-500x300.jpg","width":500,"height":300,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery-500x300.jpg"},"portfolio-full":{"file":"service-recovery-800x400.jpg","width":800,"height":400,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery-800x400.jpg"},"portfolio-one":{"file":"service-recovery-540x272.jpg","width":540,"height":272,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery-540x272.jpg"},"portfolio-two":{"file":"service-recovery-460x295.jpg","width":460,"height":295,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery-460x295.jpg"},"portfolio-three":{"file":"service-recovery-300x214.jpg","width":300,"height":214,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery-300x214.jpg"},"portfolio-five":{"file":"service-recovery-177x142.jpg","width":177,"height":142,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery-177x142.jpg"},"blog-large":{"file":"service-recovery-669x272.jpg","width":669,"height":272,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery-669x272.jpg"},"blog-medium":{"file":"service-recovery-320x202.jpg","width":320,"height":202,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery-320x202.jpg"},"recent-posts":{"file":"service-recovery-700x400.jpg","width":700,"height":400,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery-700x400.jpg"},"recent-works-thumbnail":{"file":"service-recovery-66x66.jpg","width":66,"height":66,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery-66x66.jpg"},"200":{"file":"service-recovery-200x100.jpg","width":200,"height":100,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery-200x100.jpg"},"400":{"file":"service-recovery-400x200.jpg","width":400,"height":200,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery-400x200.jpg"},"600":{"file":"service-recovery-600x300.jpg","width":600,"height":300,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery-600x300.jpg"},"800":{"file":"service-recovery-800x400.jpg","width":800,"height":400,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery-800x400.jpg"},"full":{"file":"service-recovery.jpg","width":800,"height":400,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery.jpg"}},"image_meta":{"aperture":"0","credit":"","camera":"","caption":"","created_timestamp":"0","copyright":"","focal_length":"0","iso":"0","shutter_speed":"0","title":"","orientation":"1","keywords":[]}},"post":23632,"source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/10\/service-recovery.jpg","_links":{"self":[{"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/media\/23686","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/media"}],"about":[{"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/types\/attachment"}],"author":[{"embeddable":true,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/comments?post=23686"}]}}