{"id":25150,"date":"2021-03-29T17:23:36","date_gmt":"2021-03-29T15:23:36","guid":{"rendered":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/03\/Boost-your-KPIs.png"},"modified":"2021-03-29T17:24:15","modified_gmt":"2021-03-29T15:24:15","slug":"boost-your-kpis-2","status":"inherit","type":"attachment","link":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/how-to-use-digital-conversations-to-boost-your-kpis\/attachment\/boost-your-kpis-2\/","title":{"rendered":"Boost your KPIs"},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":[],"class_list":["post-25150","attachment","type-attachment","status-inherit","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Boost your KPIs - Customer Service Culture<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/03\/Boost-your-KPIs.png\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Boost your KPIs - Customer Service Culture\" \/>\n<meta property=\"og:description\" content=\"Boost your KPIs\" \/>\n<meta property=\"og:url\" content=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/03\/Boost-your-KPIs.png\" \/>\n<meta property=\"og:site_name\" content=\"Customer Service Culture\" \/>\n<meta property=\"article:modified_time\" content=\"2021-03-29T15:24:15+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/03\/Boost-your-KPIs.png\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/03\/Boost-your-KPIs.png\",\"url\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/03\/Boost-your-KPIs.png\",\"name\":\"Boost your KPIs - Customer Service Culture\",\"isPartOf\":{\"@id\":\"https:\/\/customerserviceculture.com\/#website\"},\"datePublished\":\"2021-03-29T15:23:36+00:00\",\"dateModified\":\"2021-03-29T15:24:15+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/03\/Boost-your-KPIs.png#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/03\/Boost-your-KPIs.png\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/03\/Boost-your-KPIs.png#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/customerserviceculture.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"How to use digital conversations to boost your KPIs\",\"item\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/how-to-use-digital-conversations-to-boost-your-kpis\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Boost your KPIs\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/customerserviceculture.com\/#website\",\"url\":\"https:\/\/customerserviceculture.com\/\",\"name\":\"Customer Service Culture\",\"description\":\"Conversations that sell\",\"publisher\":{\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/customerserviceculture.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":[\"Person\",\"Organization\"],\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\",\"name\":\"Paolo Fabrizio\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/03\/Boost-your-KPIs.png\",\"contentUrl\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/03\/Boost-your-KPIs.png\",\"width\":800,\"height\":400,\"caption\":\"Paolo Fabrizio\"},\"logo\":{\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/\"},\"description\":\"Digital Customer Service Consultant, Trainer, Author, Speaker. 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Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, \u00e8 autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Universit\u00e0 Bicocca di Milano","sameAs":["http:\/\/socialmediascrum.com","https:\/\/www.linkedin.com\/in\/paolosocialcustomerservice\/"]}]}},"description":{"rendered":"<p class=\"attachment\"><a data-rel=\"iLightbox[postimages]\" data-title=\"Boost your KPIs\" data-caption=\"\" href='https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/03\/Boost-your-KPIs.png'><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"150\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/03\/Boost-your-KPIs-300x150.png\" class=\"attachment-medium size-medium\" alt=\"Boost your KPIs\" srcset=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/03\/Boost-your-KPIs-200x100.png 200w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/03\/Boost-your-KPIs-300x150.png 300w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/03\/Boost-your-KPIs-400x200.png 400w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/03\/Boost-your-KPIs-540x272.png 540w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/03\/Boost-your-KPIs-600x300.png 600w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/03\/Boost-your-KPIs-640x320.png 640w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/03\/Boost-your-KPIs-768x384.png 768w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/03\/Boost-your-KPIs.png 800w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p>Boost your KPIs<\/p>\n"},"caption":{"rendered":"<p>Boost your KPIs<\/p>\n"},"alt_text":"Boost your KPIs","media_type":"image","mime_type":"image\/png","media_details":{"width":800,"height":400,"file":"2021\/03\/Boost-your-KPIs.png","sizes":{"thumbnail":{"file":"Boost-your-KPIs-150x150.png","width":150,"height":150,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/03\/Boost-your-KPIs-150x150.png"},"medium":{"file":"Boost-your-KPIs-300x150.png","width":300,"height":150,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/03\/Boost-your-KPIs-300x150.png"},"medium_large":{"file":"Boost-your-KPIs-768x384.png","width":768,"height":384,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/03\/Boost-your-KPIs-768x384.png"},"news-thumb":{"file":"Boost-your-KPIs-300x300.png","width":300,"height":300,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/03\/Boost-your-KPIs-300x300.png"},"related-post-thumb":{"file":"Boost-your-KPIs-640x300.png","width":640,"height":300,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/03\/Boost-your-KPIs-640x300.png"},"invert-grid-thumb":{"file":"Boost-your-KPIs-640x320.png","width":640,"height":320,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/03\/Boost-your-KPIs-640x320.png"},"deport-thumb":{"file":"Boost-your-KPIs-640x400.png","width":640,"height":400,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/03\/Boost-your-KPIs-640x400.png"},"deport-thumbnail":{"file":"Boost-your-KPIs-640x400.png","width":640,"height":400,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/03\/Boost-your-KPIs-640x400.png"},"brit_co_img":{"file":"Boost-your-KPIs-580x255.png","width":580,"height":255,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/03\/Boost-your-KPIs-580x255.png"},"easy_timeline_img":{"file":"Boost-your-KPIs-500x300.png","width":500,"height":300,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/03\/Boost-your-KPIs-500x300.png"},"portfolio-full":{"file":"Boost-your-KPIs-800x400.png","width":800,"height":400,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/03\/Boost-your-KPIs-800x400.png"},"portfolio-one":{"file":"Boost-your-KPIs-540x272.png","width":540,"height":272,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/03\/Boost-your-KPIs-540x272.png"},"portfolio-two":{"file":"Boost-your-KPIs-460x295.png","width":460,"height":295,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/03\/Boost-your-KPIs-460x295.png"},"portfolio-three":{"file":"Boost-your-KPIs-300x214.png","width":300,"height":214,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/03\/Boost-your-KPIs-300x214.png"},"portfolio-five":{"file":"Boost-your-KPIs-177x142.png","width":177,"height":142,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/03\/Boost-your-KPIs-177x142.png"},"blog-large":{"file":"Boost-your-KPIs-669x272.png","width":669,"height":272,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/03\/Boost-your-KPIs-669x272.png"},"blog-medium":{"file":"Boost-your-KPIs-320x202.png","width":320,"height":202,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/03\/Boost-your-KPIs-320x202.png"},"recent-posts":{"file":"Boost-your-KPIs-700x400.png","width":700,"height":400,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/03\/Boost-your-KPIs-700x400.png"},"recent-works-thumbnail":{"file":"Boost-your-KPIs-66x66.png","width":66,"height":66,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/03\/Boost-your-KPIs-66x66.png"},"200":{"file":"Boost-your-KPIs-200x100.png","width":200,"height":100,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/03\/Boost-your-KPIs-200x100.png"},"400":{"file":"Boost-your-KPIs-400x200.png","width":400,"height":200,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/03\/Boost-your-KPIs-400x200.png"},"600":{"file":"Boost-your-KPIs-600x300.png","width":600,"height":300,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/03\/Boost-your-KPIs-600x300.png"},"800":{"file":"Boost-your-KPIs-800x400.png","width":800,"height":400,"mime_type":"image\/png","source_url":"https:\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