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Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, \u00e8 autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Universit\u00e0 Bicocca di Milano","sameAs":["http:\/\/socialmediascrum.com","https:\/\/www.linkedin.com\/in\/paolosocialcustomerservice\/"]}]}},"description":{"rendered":"<p class=\"attachment\"><a data-rel=\"iLightbox[postimages]\" data-title=\"Great Conversations\" data-caption=\"\" href='https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/05\/Great-Conversations.png'><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"160\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/05\/Great-Conversations-300x160.png\" class=\"attachment-medium size-medium\" alt=\"Great Conversations\" srcset=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/05\/Great-Conversations-200x107.png 200w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/05\/Great-Conversations-300x160.png 300w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/05\/Great-Conversations-400x213.png 400w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/05\/Great-Conversations-600x320.png 600w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/05\/Great-Conversations-768x409.png 768w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/05\/Great-Conversations-800x426.png 800w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/05\/Great-Conversations-1024x546.png 1024w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/05\/Great-Conversations-1200x640.png 1200w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/05\/Great-Conversations.png 1876w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p>Great Conversations<\/p>\n"},"caption":{"rendered":"<p>Great Conversations<\/p>\n"},"alt_text":"Great 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