{"id":26025,"date":"2021-07-16T10:45:59","date_gmt":"2021-07-16T08:45:59","guid":{"rendered":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/07\/Wrong-CX.png"},"modified":"2021-07-16T10:46:56","modified_gmt":"2021-07-16T08:46:56","slug":"wrong-cx","status":"inherit","type":"attachment","link":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/when-live-chat-and-messaging-collide\/attachment\/wrong-cx\/","title":{"rendered":"Wrong customer expectations"},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":[],"class_list":["post-26025","attachment","type-attachment","status-inherit","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Wrong customer expectations - Customer Service Culture<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/07\/Wrong-CX.png\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Wrong customer expectations - Customer Service Culture\" \/>\n<meta property=\"og:description\" content=\"Wrong customer expectations\" \/>\n<meta property=\"og:url\" content=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/07\/Wrong-CX.png\" \/>\n<meta property=\"og:site_name\" content=\"Customer Service Culture\" \/>\n<meta property=\"article:modified_time\" content=\"2021-07-16T08:46:56+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/07\/Wrong-CX.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"512\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/07\/Wrong-CX.png\",\"url\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/07\/Wrong-CX.png\",\"name\":\"Wrong customer expectations - Customer Service Culture\",\"isPartOf\":{\"@id\":\"https:\/\/customerserviceculture.com\/#website\"},\"datePublished\":\"2021-07-16T08:45:59+00:00\",\"dateModified\":\"2021-07-16T08:46:56+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/07\/Wrong-CX.png#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/07\/Wrong-CX.png\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/07\/Wrong-CX.png#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/customerserviceculture.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"When live chat and messaging collide\",\"item\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/when-live-chat-and-messaging-collide\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Wrong customer expectations\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/customerserviceculture.com\/#website\",\"url\":\"https:\/\/customerserviceculture.com\/\",\"name\":\"Customer Service Culture\",\"description\":\"Conversations that sell\",\"publisher\":{\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/customerserviceculture.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":[\"Person\",\"Organization\"],\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\",\"name\":\"Paolo Fabrizio\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/07\/Wrong-CX.png\",\"contentUrl\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/07\/Wrong-CX.png\",\"width\":1024,\"height\":512,\"caption\":\"Paolo Fabrizio\"},\"logo\":{\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/\"},\"description\":\"Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, \u00e8 autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Universit\u00e0 Bicocca di Milano\",\"sameAs\":[\"http:\/\/socialmediascrum.com\",\"https:\/\/www.linkedin.com\/in\/paolosocialcustomerservice\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Wrong customer expectations - Customer Service Culture","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/07\/Wrong-CX.png","og_locale":"en_US","og_type":"article","og_title":"Wrong customer expectations - Customer Service Culture","og_description":"Wrong customer expectations","og_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/07\/Wrong-CX.png","og_site_name":"Customer Service Culture","article_modified_time":"2021-07-16T08:46:56+00:00","og_image":[{"width":1024,"height":512,"url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/07\/Wrong-CX.png","type":"image\/png"}],"twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/07\/Wrong-CX.png","url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/07\/Wrong-CX.png","name":"Wrong customer expectations - Customer Service Culture","isPartOf":{"@id":"https:\/\/customerserviceculture.com\/#website"},"datePublished":"2021-07-16T08:45:59+00:00","dateModified":"2021-07-16T08:46:56+00:00","breadcrumb":{"@id":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/07\/Wrong-CX.png#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/07\/Wrong-CX.png"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/07\/Wrong-CX.png#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/customerserviceculture.com\/en\/"},{"@type":"ListItem","position":2,"name":"When live chat and messaging collide","item":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/when-live-chat-and-messaging-collide\/"},{"@type":"ListItem","position":3,"name":"Wrong customer expectations"}]},{"@type":"WebSite","@id":"https:\/\/customerserviceculture.com\/#website","url":"https:\/\/customerserviceculture.com\/","name":"Customer Service Culture","description":"Conversations that sell","publisher":{"@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/customerserviceculture.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":["Person","Organization"],"@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45","name":"Paolo Fabrizio","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/","url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/07\/Wrong-CX.png","contentUrl":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/07\/Wrong-CX.png","width":1024,"height":512,"caption":"Paolo Fabrizio"},"logo":{"@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/"},"description":"Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, \u00e8 autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Universit\u00e0 Bicocca di Milano","sameAs":["http:\/\/socialmediascrum.com","https:\/\/www.linkedin.com\/in\/paolosocialcustomerservice\/"]}]}},"description":{"rendered":"<p class=\"attachment\"><a data-rel=\"iLightbox[postimages]\" data-title=\"Wrong customer expectations\" data-caption=\"\" href='https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/07\/Wrong-CX.png'><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"150\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/07\/Wrong-CX-300x150.png\" class=\"attachment-medium size-medium\" alt=\"Wrong customer expectations\" srcset=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/07\/Wrong-CX-200x100.png 200w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/07\/Wrong-CX-300x150.png 300w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/07\/Wrong-CX-400x200.png 400w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/07\/Wrong-CX-540x272.png 540w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/07\/Wrong-CX-600x300.png 600w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/07\/Wrong-CX-640x320.png 640w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/07\/Wrong-CX-768x384.png 768w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/07\/Wrong-CX-800x400.png 800w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/07\/Wrong-CX.png 1024w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p>Wrong customer expectations<\/p>\n"},"caption":{"rendered":"<p>Wrong customer expectations<\/p>\n"},"alt_text":"Wrong customer expectations","media_type":"image","mime_type":"image\/png","media_details":{"width":1024,"height":512,"file":"2021\/07\/Wrong-CX.png","sizes":{"thumbnail":{"file":"Wrong-CX-150x150.png","width":150,"height":150,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/07\/Wrong-CX-150x150.png"},"medium":{"file":"Wrong-CX-300x150.png","width":300,"height":150,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/07\/Wrong-CX-300x150.png"},"medium_large":{"file":"Wrong-CX-768x384.png","width":768,"height":384,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/07\/Wrong-CX-768x384.png"},"large":{"file":"Wrong-CX-1024x512.png","width":1024,"height":512,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/07\/Wrong-CX-1024x512.png"},"news-thumb":{"file":"Wrong-CX-300x300.png","width":300,"height":300,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/07\/Wrong-CX-300x300.png"},"related-post-thumb":{"file":"Wrong-CX-640x300.png","width":640,"height":300,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/07\/Wrong-CX-640x300.png"},"invert-grid-thumb":{"file":"Wrong-CX-640x320.png","width":640,"height":320,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/07\/Wrong-CX-640x320.png"},"deport-thumb":{"file":"Wrong-CX-640x512.png","width":640,"height":512,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/07\/Wrong-CX-640x512.png"},"deport-thumbnail":{"file":"Wrong-CX-640x512.png","width":640,"height":512,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/07\/Wrong-CX-640x512.png"},"brit_co_img":{"file":"Wrong-CX-580x255.png","width":580,"height":255,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/07\/Wrong-CX-580x255.png"},"easy_timeline_img":{"file":"Wrong-CX-500x300.png","width":500,"height":300,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/07\/Wrong-CX-500x300.png"},"portfolio-full":{"file":"Wrong-CX-940x400.png","width":940,"height":400,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/07\/Wrong-CX-940x400.png"},"portfolio-one":{"file":"Wrong-CX-540x272.png","width":540,"height":272,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/07\/Wrong-CX-540x272.png"},"portfolio-two":{"file":"Wrong-CX-460x295.png","width":460,"height":295,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/07\/Wrong-CX-460x295.png"},"portfolio-three":{"file":"Wrong-CX-300x214.png","width":300,"height":214,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/07\/Wrong-CX-300x214.png"},"portfolio-five":{"file":"Wrong-CX-177x142.png","width":177,"height":142,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/07\/Wrong-CX-177x142.png"},"blog-large":{"file":"Wrong-CX-669x272.png","width":669,"height":272,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/07\/Wrong-CX-669x272.png"},"blog-medium":{"file":"Wrong-CX-320x202.png","width":320,"height":202,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/07\/Wrong-CX-320x202.png"},"recent-posts":{"file":"Wrong-CX-700x441.png","width":700,"height":441,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/07\/Wrong-CX-700x441.png"},"recent-works-thumbnail":{"file":"Wrong-CX-66x66.png","width":66,"height":66,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/07\/Wrong-CX-66x66.png"},"200":{"file":"Wrong-CX-200x100.png","width":200,"height":100,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/07\/Wrong-CX-200x100.png"},"400":{"file":"Wrong-CX-400x200.png","width":400,"height":200,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/07\/Wrong-CX-400x200.png"},"600":{"file":"Wrong-CX-600x300.png","width":600,"height":300,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/07\/Wrong-CX-600x300.png"},"800":{"file":"Wrong-CX-800x400.png","width":800,"height":400,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/07\/Wrong-CX-800x400.png"},"full":{"file":"Wrong-CX.png","width":1024,"height":512,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/07\/Wrong-CX.png"}},"image_meta":{"aperture":"0","credit":"","camera":"","caption":"","created_timestamp":"0","copyright":"","focal_length":"0","iso":"0","shutter_speed":"0","title":"","orientation":"0","keywords":[]}},"post":25982,"source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/07\/Wrong-CX.png","_links":{"self":[{"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/media\/26025","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/media"}],"about":[{"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/types\/attachment"}],"author":[{"embeddable":true,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/comments?post=26025"}]}}