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Lecturer all'Universit\u00e0 Bicocca di Milano","sameAs":["http:\/\/socialmediascrum.com","https:\/\/www.linkedin.com\/in\/paolosocialcustomerservice\/"]}]}},"description":{"rendered":"<p class=\"attachment\"><a data-rel=\"iLightbox[postimages]\" data-title=\"main differences\" data-caption=\"\" href='https:\/\/customerserviceculture.com\/wp-content\/uploads\/2022\/01\/main-differences.png'><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"225\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2022\/01\/main-differences-300x225.png\" class=\"attachment-medium size-medium\" alt=\"main differences\" srcset=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2022\/01\/main-differences-200x150.png 200w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2022\/01\/main-differences-300x225.png 300w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2022\/01\/main-differences-400x300.png 400w, 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