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Lecturer all'Universit\u00e0 Bicocca di Milano","sameAs":["http:\/\/socialmediascrum.com","https:\/\/www.linkedin.com\/in\/paolosocialcustomerservice\/"]}]}},"description":{"rendered":"<p class=\"attachment\"><a data-rel=\"iLightbox[postimages]\" data-title=\"DCS Personas clusters\" data-caption=\"\" href='https:\/\/customerserviceculture.com\/wp-content\/uploads\/2022\/05\/DCS-Personas-clusters.png'><img loading=\"lazy\" decoding=\"async\" width=\"74\" height=\"300\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2022\/05\/DCS-Personas-clusters-74x300.png\" class=\"attachment-medium size-medium\" alt=\"DCS Personas clusters\" \/><\/a><\/p>\n<p>DCS Personas clusters<\/p>\n"},"caption":{"rendered":"<p>DCS Personas clusters<\/p>\n"},"alt_text":"DCS Personas 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