{"id":30430,"date":"2022-06-21T17:03:48","date_gmt":"2022-06-21T15:03:48","guid":{"rendered":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2022\/06\/Patrizia-Gagliardi.jpg"},"modified":"2022-06-21T17:04:15","modified_gmt":"2022-06-21T15:04:15","slug":"patrizia-gagliardi-2","status":"inherit","type":"attachment","link":"https:\/\/customerserviceculture.com\/en\/patrizia-gagliardi-2\/","title":{"rendered":"Patrizia Gagliardi"},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":[],"class_list":["post-30430","attachment","type-attachment","status-inherit","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Patrizia Gagliardi - Customer Service Culture<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2022\/06\/Patrizia-Gagliardi.jpg\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Patrizia Gagliardi - Customer Service Culture\" \/>\n<meta property=\"og:description\" content=\"Patrizia Gagliardi\" \/>\n<meta property=\"og:url\" content=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2022\/06\/Patrizia-Gagliardi.jpg\" \/>\n<meta property=\"og:site_name\" content=\"Customer Service Culture\" \/>\n<meta property=\"article:modified_time\" content=\"2022-06-21T15:04:15+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2022\/06\/Patrizia-Gagliardi.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"1800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2022\/06\/Patrizia-Gagliardi.jpg\",\"url\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2022\/06\/Patrizia-Gagliardi.jpg\",\"name\":\"Patrizia Gagliardi - Customer Service Culture\",\"isPartOf\":{\"@id\":\"https:\/\/customerserviceculture.com\/#website\"},\"datePublished\":\"2022-06-21T15:03:48+00:00\",\"dateModified\":\"2022-06-21T15:04:15+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2022\/06\/Patrizia-Gagliardi.jpg#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2022\/06\/Patrizia-Gagliardi.jpg\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2022\/06\/Patrizia-Gagliardi.jpg#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/customerserviceculture.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Patrizia Gagliardi\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/customerserviceculture.com\/#website\",\"url\":\"https:\/\/customerserviceculture.com\/\",\"name\":\"Customer Service Culture\",\"description\":\"Conversations that sell\",\"publisher\":{\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/customerserviceculture.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":[\"Person\",\"Organization\"],\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\",\"name\":\"Paolo Fabrizio\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2022\/06\/Patrizia-Gagliardi.jpg\",\"contentUrl\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2022\/06\/Patrizia-Gagliardi.jpg\",\"width\":1200,\"height\":1800,\"caption\":\"Paolo Fabrizio\"},\"logo\":{\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/\"},\"description\":\"Digital Customer Service Consultant, Trainer, Author, Speaker. 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Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, \u00e8 autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Universit\u00e0 Bicocca di Milano","sameAs":["http:\/\/socialmediascrum.com","https:\/\/www.linkedin.com\/in\/paolosocialcustomerservice\/"]}]}},"description":{"rendered":"<p class=\"attachment\"><a data-rel=\"iLightbox[postimages]\" data-title=\"Patrizia Gagliardi\" data-caption=\"\" href='https:\/\/customerserviceculture.com\/wp-content\/uploads\/2022\/06\/Patrizia-Gagliardi.jpg'><img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"300\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2022\/06\/Patrizia-Gagliardi-200x300.jpg\" class=\"attachment-medium size-medium\" alt=\"Patrizia Gagliardi\" srcset=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2022\/06\/Patrizia-Gagliardi-200x300.jpg 200w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2022\/06\/Patrizia-Gagliardi-400x600.jpg 400w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2022\/06\/Patrizia-Gagliardi-600x900.jpg 600w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2022\/06\/Patrizia-Gagliardi-683x1024.jpg 683w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2022\/06\/Patrizia-Gagliardi-768x1152.jpg 768w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2022\/06\/Patrizia-Gagliardi-800x1200.jpg 800w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2022\/06\/Patrizia-Gagliardi-1024x1536.jpg 1024w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2022\/06\/Patrizia-Gagliardi.jpg 1200w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/a><\/p>\n<p>Patrizia Gagliardi<\/p>\n"},"caption":{"rendered":"<p>Patrizia Gagliardi<\/p>\n"},"alt_text":"Patrizia Gagliardi","media_type":"image","mime_type":"image\/jpeg","media_details":{"width":1200,"height":1800,"file":"2022\/06\/Patrizia-Gagliardi.jpg","sizes":{"medium":{"file":"Patrizia-Gagliardi-200x300.jpg","width":200,"height":300,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2022\/06\/Patrizia-Gagliardi-200x300.jpg"},"large":{"file":"Patrizia-Gagliardi-683x1024.jpg","width":683,"height":1024,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2022\/06\/Patrizia-Gagliardi-683x1024.jpg"},"thumbnail":{"file":"Patrizia-Gagliardi-150x150.jpg","width":150,"height":150,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2022\/06\/Patrizia-Gagliardi-150x150.jpg"},"medium_large":{"file":"Patrizia-Gagliardi-768x1152.jpg","width":768,"height":1152,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2022\/06\/Patrizia-Gagliardi-768x1152.jpg"},"news-thumb":{"file":"Patrizia-Gagliardi-300x300.jpg","width":300,"height":300,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2022\/06\/Patrizia-Gagliardi-300x300.jpg"},"related-post-thumb":{"file":"Patrizia-Gagliardi-640x300.jpg","width":640,"height":300,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2022\/06\/Patrizia-Gagliardi-640x300.jpg"},"invert-grid-thumb":{"file":"Patrizia-Gagliardi-640x320.jpg","width":640,"height":320,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2022\/06\/Patrizia-Gagliardi-640x320.jpg"},"deport-thumb":{"file":"Patrizia-Gagliardi-640x520.jpg","width":640,"height":520,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2022\/06\/Patrizia-Gagliardi-640x520.jpg"},"deport-thumbnail":{"file":"Patrizia-Gagliardi-640x640.jpg","width":640,"height":640,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2022\/06\/Patrizia-Gagliardi-640x640.jpg"},"brit_co_img":{"file":"Patrizia-Gagliardi-580x255.jpg","width":580,"height":255,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2022\/06\/Patrizia-Gagliardi-580x255.jpg"},"easy_timeline_img":{"file":"Patrizia-Gagliardi-500x300.jpg","width":500,"height":300,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2022\/06\/Patrizia-Gagliardi-500x300.jpg"},"1536x1536":{"file":"Patrizia-Gagliardi-1024x1536.jpg","width":1024,"height":1536,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2022\/06\/Patrizia-Gagliardi-1024x1536.jpg"},"portfolio-full":{"file":"Patrizia-Gagliardi-940x400.jpg","width":940,"height":400,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2022\/06\/Patrizia-Gagliardi-940x400.jpg"},"portfolio-one":{"file":"Patrizia-Gagliardi-540x272.jpg","width":540,"height":272,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2022\/06\/Patrizia-Gagliardi-540x272.jpg"},"portfolio-two":{"file":"Patrizia-Gagliardi-460x295.jpg","width":460,"height":295,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2022\/06\/Patrizia-Gagliardi-460x295.jpg"},"portfolio-three":{"file":"Patrizia-Gagliardi-300x214.jpg","width":300,"height":214,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2022\/06\/Patrizia-Gagliardi-300x214.jpg"},"portfolio-five":{"file":"Patrizia-Gagliardi-177x142.jpg","width":177,"height":142,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2022\/06\/Patrizia-Gagliardi-177x142.jpg"},"blog-large":{"file":"Patrizia-Gagliardi-669x272.jpg","width":669,"height":272,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2022\/06\/Patrizia-Gagliardi-669x272.jpg"},"blog-medium":{"file":"Patrizia-Gagliardi-320x202.jpg","width":320,"height":202,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2022\/06\/Patrizia-Gagliardi-320x202.jpg"},"recent-posts":{"file":"Patrizia-Gagliardi-700x441.jpg","width":700,"height":441,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2022\/06\/Patrizia-Gagliardi-700x441.jpg"},"recent-works-thumbnail":{"file":"Patrizia-Gagliardi-66x66.jpg","width":66,"height":66,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2022\/06\/Patrizia-Gagliardi-66x66.jpg"},"0":{"file":"Patrizia-Gagliardi-200x300.jpg","width":200,"height":300,"mime_type":"image\/jpeg","source_url":"https:\/\/customerserviceculture.c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