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Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, \u00e8 autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Universit\u00e0 Bicocca di Milano","sameAs":["http:\/\/socialmediascrum.com","https:\/\/www.linkedin.com\/in\/paolosocialcustomerservice\/"]}]}},"description":{"rendered":"<p class=\"attachment\"><a data-rel=\"iLightbox[postimages]\" data-title=\"The autonomous customer\" data-caption=\"\" href='https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/06\/The-autonomous-customer.png'><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"224\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/06\/The-autonomous-customer-300x224.png\" class=\"attachment-medium size-medium\" alt=\"The autonomous customer\" srcset=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/06\/The-autonomous-customer-200x149.png 200w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/06\/The-autonomous-customer-300x224.png 300w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/06\/The-autonomous-customer-400x299.png 400w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/06\/The-autonomous-customer-600x448.png 600w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/06\/The-autonomous-customer-768x574.png 768w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/06\/The-autonomous-customer-800x598.png 800w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/06\/The-autonomous-customer-1024x765.png 1024w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/06\/The-autonomous-customer-1200x897.png 1200w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/06\/The-autonomous-customer-1536x1148.png 1536w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/06\/The-autonomous-customer.png 1646w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p>The autonomous customer<\/p>\n"},"caption":{"rendered":"<p>The autonomous customer<\/p>\n"},"alt_text":"The autonomous customer","media_type":"image","mime_type":"image\/png","media_details":{"width":1646,"height":1230,"file":"2023\/06\/The-autonomous-customer.png","sizes":{"medium":{"file":"The-autonomous-customer-300x224.png","width":300,"height":224,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/06\/The-autonomous-customer-300x224.png"},"large":{"file":"The-autonomous-customer-1024x765.png","width":1024,"height":765,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/06\/The-autonomous-customer-1024x765.png"},"thumbnail":{"file":"The-autonomous-customer-150x150.png","width":150,"height":150,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/06\/The-autonomous-customer-150x150.png"},"medium_large":{"file":"The-autonomous-customer-768x574.png","width":768,"height":574,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/06\/The-autonomous-customer-768x574.png"},"news-thumb":{"file":"The-autonomous-customer-300x300.png","width":300,"height":300,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/06\/The-autonomous-customer-300x300.png"},"related-post-thumb":{"file":"The-autonomous-customer-640x300.png","width":640,"height":300,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/06\/The-autonomous-customer-640x300.png"},"invert-grid-thumb":{"file":"The-autonomous-customer-640x320.png","width":640,"height":320,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/06\/The-autonomous-customer-640x320.png"},"deport-thumb":{"file":"The-autonomous-customer-640x520.png","width":640,"height":520,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/06\/The-autonomous-customer-640x520.png"},"deport-thumbnail":{"file":"The-autonomous-customer-640x640.png","width":640,"height":640,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/06\/The-autonomous-customer-640x640.png"},"brit_co_img":{"file":"The-autonomous-customer-580x255.png","width":580,"height":255,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/06\/The-autonomous-customer-580x255.png"},"easy_timeline_img":{"file":"The-autonomous-customer-500x300.png","width":500,"height":300,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/06\/The-autonomous-customer-500x300.png"},"1536x1536":{"file":"The-autonomous-customer-1536x1148.png","width":1536,"height":1148,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/06\/The-autonomous-customer-1536x1148.png"},"portfolio-full":{"file":"The-autonomous-customer-940x400.png","width":940,"height":400,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/06\/The-autonomous-customer-940x400.png"},"portfolio-one":{"file":"The-autonomous-customer-540x272.png","width":540,"height":272,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/06\/The-autonomous-customer-540x272.png"},"portfolio-two":{"file":"The-autonomous-customer-460x295.png","width":460,"height":295,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/06\/The-autonomous-customer-460x295.png"},"portfolio-three":{"file":"The-autonomous-customer-300x214.png","width":300,"height":214,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/06\/The-autonomous-customer-300x214.png"},"portfolio-five":{"file":"The-autonomous-customer-177x142.png","width":177,"height":142,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/06\/The-autonomous-customer-177x142.png"},"blog-large":{"file":"The-autonomous-customer-669x272.png","width":669,"height":272,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/06\/The-autonomous-customer-669x272.png"},"blog-medium":{"file":"The-autonomous-customer-320x202.png","width":320,"height":202,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/06\/The-autonomous-customer-320x202.png"},"recent-posts":{"file":"The-autonomous-customer-700x441.png","width":700,"height":441,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/06\/The-autonomous-customer-700x441.png"},"recent-works-thumbnail":{"file":"The-autonomous-customer-66x66.png","width":66,"height":66,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2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