{"id":35075,"date":"2023-10-04T19:01:54","date_gmt":"2023-10-04T17:01:54","guid":{"rendered":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/channel-inconsistency.png"},"modified":"2023-10-04T19:02:11","modified_gmt":"2023-10-04T17:02:11","slug":"channel-inconsistency","status":"inherit","type":"attachment","link":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/channel-inconsistency-kills-the-experience\/attachment\/channel-inconsistency\/","title":{"rendered":"channel inconsistency"},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":[],"class_list":["post-35075","attachment","type-attachment","status-inherit","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>channel inconsistency - Customer Service Culture<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/channel-inconsistency.png\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"channel inconsistency - Customer Service Culture\" \/>\n<meta property=\"og:description\" content=\"channel inconsistency\" \/>\n<meta property=\"og:url\" content=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/channel-inconsistency.png\" \/>\n<meta property=\"og:site_name\" content=\"Customer Service Culture\" \/>\n<meta property=\"article:modified_time\" content=\"2023-10-04T17:02:11+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/channel-inconsistency.png\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/channel-inconsistency.png\",\"url\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/channel-inconsistency.png\",\"name\":\"channel inconsistency - Customer Service Culture\",\"isPartOf\":{\"@id\":\"https:\/\/customerserviceculture.com\/#website\"},\"datePublished\":\"2023-10-04T17:01:54+00:00\",\"dateModified\":\"2023-10-04T17:02:11+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/channel-inconsistency.png#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/channel-inconsistency.png\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/channel-inconsistency.png#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/customerserviceculture.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Channel inconsistency kills the experience\",\"item\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/channel-inconsistency-kills-the-experience\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"channel inconsistency\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/customerserviceculture.com\/#website\",\"url\":\"https:\/\/customerserviceculture.com\/\",\"name\":\"Customer Service Culture\",\"description\":\"Conversations that sell\",\"publisher\":{\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/customerserviceculture.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":[\"Person\",\"Organization\"],\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\",\"name\":\"Paolo Fabrizio\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/channel-inconsistency.png\",\"contentUrl\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/channel-inconsistency.png\",\"width\":800,\"height\":400,\"caption\":\"Paolo Fabrizio\"},\"logo\":{\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/\"},\"description\":\"Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, \u00e8 autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Universit\u00e0 Bicocca di Milano\",\"sameAs\":[\"http:\/\/socialmediascrum.com\",\"https:\/\/www.linkedin.com\/in\/paolosocialcustomerservice\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"channel inconsistency - Customer Service Culture","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/channel-inconsistency.png","og_locale":"en_US","og_type":"article","og_title":"channel inconsistency - Customer Service Culture","og_description":"channel inconsistency","og_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/channel-inconsistency.png","og_site_name":"Customer Service Culture","article_modified_time":"2023-10-04T17:02:11+00:00","og_image":[{"width":800,"height":400,"url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/channel-inconsistency.png","type":"image\/png"}],"twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/channel-inconsistency.png","url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/channel-inconsistency.png","name":"channel inconsistency - Customer Service Culture","isPartOf":{"@id":"https:\/\/customerserviceculture.com\/#website"},"datePublished":"2023-10-04T17:01:54+00:00","dateModified":"2023-10-04T17:02:11+00:00","breadcrumb":{"@id":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/channel-inconsistency.png#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/channel-inconsistency.png"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/channel-inconsistency.png#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/customerserviceculture.com\/en\/"},{"@type":"ListItem","position":2,"name":"Channel inconsistency kills the experience","item":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/channel-inconsistency-kills-the-experience\/"},{"@type":"ListItem","position":3,"name":"channel inconsistency"}]},{"@type":"WebSite","@id":"https:\/\/customerserviceculture.com\/#website","url":"https:\/\/customerserviceculture.com\/","name":"Customer Service Culture","description":"Conversations that sell","publisher":{"@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/customerserviceculture.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":["Person","Organization"],"@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45","name":"Paolo Fabrizio","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/","url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/channel-inconsistency.png","contentUrl":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/channel-inconsistency.png","width":800,"height":400,"caption":"Paolo Fabrizio"},"logo":{"@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/"},"description":"Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, \u00e8 autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Universit\u00e0 Bicocca di Milano","sameAs":["http:\/\/socialmediascrum.com","https:\/\/www.linkedin.com\/in\/paolosocialcustomerservice\/"]}]}},"description":{"rendered":"<p class=\"attachment\"><a data-rel=\"iLightbox[postimages]\" data-title=\"channel inconsistency\" data-caption=\"\" href='https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/channel-inconsistency.png'><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"150\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/channel-inconsistency-300x150.png\" class=\"attachment-medium size-medium\" alt=\"channel inconsistency\" srcset=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/channel-inconsistency-200x100.png 200w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/channel-inconsistency-300x150.png 300w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/channel-inconsistency-400x200.png 400w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/channel-inconsistency-540x272.png 540w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/channel-inconsistency-600x300.png 600w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/channel-inconsistency-640x320.png 640w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/channel-inconsistency-768x384.png 768w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/channel-inconsistency.png 800w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p>channel inconsistency<\/p>\n"},"caption":{"rendered":"<p>channel inconsistency<\/p>\n"},"alt_text":"channel inconsistency","media_type":"image","mime_type":"image\/png","media_details":{"width":800,"height":400,"file":"2023\/10\/channel-inconsistency.png","sizes":{"medium":{"file":"channel-inconsistency-300x150.png","width":300,"height":150,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/channel-inconsistency-300x150.png"},"thumbnail":{"file":"channel-inconsistency-150x150.png","width":150,"height":150,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/channel-inconsistency-150x150.png"},"medium_large":{"file":"channel-inconsistency-768x384.png","width":768,"height":384,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/channel-inconsistency-768x384.png"},"news-thumb":{"file":"channel-inconsistency-300x300.png","width":300,"height":300,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/channel-inconsistency-300x300.png"},"related-post-thumb":{"file":"channel-inconsistency-640x300.png","width":640,"height":300,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/channel-inconsistency-640x300.png"},"invert-grid-thumb":{"file":"channel-inconsistency-640x320.png","width":640,"height":320,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/channel-inconsistency-640x320.png"},"deport-thumb":{"file":"channel-inconsistency-640x400.png","width":640,"height":400,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/channel-inconsistency-640x400.png"},"deport-thumbnail":{"file":"channel-inconsistency-640x400.png","width":640,"height":400,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/channel-inconsistency-640x400.png"},"brit_co_img":{"file":"channel-inconsistency-580x255.png","width":580,"height":255,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/channel-inconsistency-580x255.png"},"easy_timeline_img":{"file":"channel-inconsistency-500x300.png","width":500,"height":300,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/channel-inconsistency-500x300.png"},"portfolio-one":{"file":"channel-inconsistency-540x272.png","width":540,"height":272,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/channel-inconsistency-540x272.png"},"portfolio-two":{"file":"channel-inconsistency-460x295.png","width":460,"height":295,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/channel-inconsistency-460x295.png"},"portfolio-three":{"file":"channel-inconsistency-300x214.png","width":300,"height":214,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/channel-inconsistency-300x214.png"},"portfolio-five":{"file":"channel-inconsistency-177x142.png","width":177,"height":142,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/channel-inconsistency-177x142.png"},"blog-large":{"file":"channel-inconsistency-669x272.png","width":669,"height":272,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/channel-inconsistency-669x272.png"},"blog-medium":{"file":"channel-inconsistency-320x202.png","width":320,"height":202,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/channel-inconsistency-320x202.png"},"recent-posts":{"file":"channel-inconsistency-700x400.png","width":700,"height":400,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/channel-inconsistency-700x400.png"},"recent-works-thumbnail":{"file":"channel-inconsistency-66x66.png","width":66,"height":66,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/channel-inconsistency-66x66.png"},"0":{"file":"channel-inconsistency-200x100.png","width":200,"height":100,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/channel-inconsistency.png"},"1":{"file":"channel-inconsistency-400x200.png","width":400,"height":200,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/channel-inconsistency-400x200.png"},"2":{"file":"channel-inconsistency-600x300.png","width":600,"height":300,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/channel-inconsistency-600x300.png"},"full":{"file":"channel-inconsistency.png","width":800,"height":400,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/channel-inconsistency.png"}},"image_meta":{"aperture":"0","credit":"","camera":"","caption":"","created_timestamp":"0","copyright":"","focal_length":"0","iso":"0","shutter_speed":"0","title":"","orientation":"0","keywords":[]}},"post":35053,"source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/channel-inconsistency.png","_links":{"self":[{"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/media\/35075","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/media"}],"about":[{"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/types\/attachment"}],"author":[{"embeddable":true,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/comments?post=35075"}]}}