{"id":35237,"date":"2023-10-16T18:19:17","date_gmt":"2023-10-16T16:19:17","guid":{"rendered":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/while-the-wait-.jpg"},"modified":"2023-10-16T18:19:43","modified_gmt":"2023-10-16T16:19:43","slug":"while-the-wait","status":"inherit","type":"attachment","link":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/treat-everybody-like-regular-customers\/attachment\/while-the-wait\/","title":{"rendered":"while the wait"},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":[],"class_list":["post-35237","attachment","type-attachment","status-inherit","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>while the wait - Customer Service Culture<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/while-the-wait--scaled.jpg\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"while the wait - Customer Service Culture\" \/>\n<meta property=\"og:description\" content=\"while the wait\" \/>\n<meta property=\"og:url\" content=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/while-the-wait--scaled.jpg\" \/>\n<meta property=\"og:site_name\" content=\"Customer Service Culture\" \/>\n<meta property=\"article:modified_time\" content=\"2023-10-16T16:19:43+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/while-the-wait--scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2493\" \/>\n\t<meta property=\"og:image:height\" content=\"2560\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/while-the-wait--scaled.jpg\",\"url\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/while-the-wait--scaled.jpg\",\"name\":\"while the wait - Customer Service Culture\",\"isPartOf\":{\"@id\":\"https:\/\/customerserviceculture.com\/#website\"},\"datePublished\":\"2023-10-16T16:19:17+00:00\",\"dateModified\":\"2023-10-16T16:19:43+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/while-the-wait--scaled.jpg#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/while-the-wait--scaled.jpg\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/while-the-wait--scaled.jpg#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/customerserviceculture.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Treat everybody like regular customers\",\"item\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/treat-everybody-like-regular-customers\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"while the wait\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/customerserviceculture.com\/#website\",\"url\":\"https:\/\/customerserviceculture.com\/\",\"name\":\"Customer Service Culture\",\"description\":\"Conversations that sell\",\"publisher\":{\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/customerserviceculture.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":[\"Person\",\"Organization\"],\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\",\"name\":\"Paolo Fabrizio\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/while-the-wait--scaled.jpg\",\"contentUrl\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/while-the-wait--scaled.jpg\",\"width\":2493,\"height\":2560,\"caption\":\"Paolo Fabrizio\"},\"logo\":{\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/\"},\"description\":\"Digital Customer Service Consultant, Trainer, Author, Speaker. 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Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, \u00e8 autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Universit\u00e0 Bicocca di Milano","sameAs":["http:\/\/socialmediascrum.com","https:\/\/www.linkedin.com\/in\/paolosocialcustomerservice\/"]}]}},"description":{"rendered":"<p class=\"attachment\"><a data-rel=\"iLightbox[postimages]\" data-title=\"while the wait\" data-caption=\"\" href='https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/while-the-wait--scaled.jpg'><img loading=\"lazy\" decoding=\"async\" width=\"292\" height=\"300\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/while-the-wait--292x300.jpg\" class=\"attachment-medium size-medium\" alt=\"while the wait\" srcset=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/while-the-wait--200x205.jpg 200w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/while-the-wait--292x300.jpg 292w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/while-the-wait--400x411.jpg 400w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/while-the-wait--600x616.jpg 600w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/while-the-wait--768x789.jpg 768w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/while-the-wait--800x822.jpg 800w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/while-the-wait--997x1024.jpg 997w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/while-the-wait--1200x1232.jpg 1200w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/while-the-wait--1496x1536.jpg 1496w\" sizes=\"auto, (max-width: 292px) 100vw, 292px\" \/><\/a><\/p>\n<p>while the wait<\/p>\n"},"caption":{"rendered":"<p>while the wait<\/p>\n"},"alt_text":"while the 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