{"id":38211,"date":"2024-06-19T20:01:10","date_gmt":"2024-06-19T18:01:10","guid":{"rendered":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/05\/Pyramid-infographic.png"},"modified":"2024-06-19T20:01:43","modified_gmt":"2024-06-19T18:01:43","slug":"pyramid-infographic","status":"inherit","type":"attachment","link":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/you-in-the-customer-culture-pyramid\/attachment\/pyramid-infographic\/","title":{"rendered":"Pyramid infographic"},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":[],"class_list":["post-38211","attachment","type-attachment","status-inherit","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pyramid infographic - Customer Service Culture<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/05\/Pyramid-infographic.png\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pyramid infographic - Customer Service Culture\" \/>\n<meta property=\"og:description\" content=\"Pyramid infographic\" \/>\n<meta property=\"og:url\" content=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/05\/Pyramid-infographic.png\" \/>\n<meta property=\"og:site_name\" content=\"Customer Service Culture\" \/>\n<meta property=\"article:modified_time\" content=\"2024-06-19T18:01:43+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/05\/Pyramid-infographic.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/customerserviceculture.com\\\/wp-content\\\/uploads\\\/2024\\\/05\\\/Pyramid-infographic.png\",\"url\":\"https:\\\/\\\/customerserviceculture.com\\\/wp-content\\\/uploads\\\/2024\\\/05\\\/Pyramid-infographic.png\",\"name\":\"Pyramid infographic - Customer Service Culture\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/customerserviceculture.com\\\/#website\"},\"datePublished\":\"2024-06-19T18:01:10+00:00\",\"dateModified\":\"2024-06-19T18:01:43+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/customerserviceculture.com\\\/wp-content\\\/uploads\\\/2024\\\/05\\\/Pyramid-infographic.png#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/customerserviceculture.com\\\/wp-content\\\/uploads\\\/2024\\\/05\\\/Pyramid-infographic.png\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/customerserviceculture.com\\\/wp-content\\\/uploads\\\/2024\\\/05\\\/Pyramid-infographic.png#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/customerserviceculture.com\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"You in the customer culture pyramid\",\"item\":\"https:\\\/\\\/customerserviceculture.com\\\/en\\\/digital-customer-service\\\/you-in-the-customer-culture-pyramid\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Pyramid infographic\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/customerserviceculture.com\\\/#website\",\"url\":\"https:\\\/\\\/customerserviceculture.com\\\/\",\"name\":\"Customer Service Culture\",\"description\":\"Conversations that sell\",\"publisher\":{\"@id\":\"https:\\\/\\\/customerserviceculture.com\\\/#\\\/schema\\\/person\\\/cf6fce8fc34dc42008bd61ead2384c45\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/customerserviceculture.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":[\"Person\",\"Organization\"],\"@id\":\"https:\\\/\\\/customerserviceculture.com\\\/#\\\/schema\\\/person\\\/cf6fce8fc34dc42008bd61ead2384c45\",\"name\":\"Paolo Fabrizio\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/customerserviceculture.com\\\/wp-content\\\/uploads\\\/2024\\\/05\\\/Pyramid-infographic.png\",\"url\":\"https:\\\/\\\/customerserviceculture.com\\\/wp-content\\\/uploads\\\/2024\\\/05\\\/Pyramid-infographic.png\",\"contentUrl\":\"https:\\\/\\\/customerserviceculture.com\\\/wp-content\\\/uploads\\\/2024\\\/05\\\/Pyramid-infographic.png\",\"width\":1920,\"height\":1080,\"caption\":\"Paolo Fabrizio\"},\"logo\":{\"@id\":\"https:\\\/\\\/customerserviceculture.com\\\/wp-content\\\/uploads\\\/2024\\\/05\\\/Pyramid-infographic.png\"},\"description\":\"Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, \u00e8 autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Universit\u00e0 Bicocca di Milano\",\"sameAs\":[\"http:\\\/\\\/socialmediascrum.com\",\"https:\\\/\\\/www.linkedin.com\\\/in\\\/paolosocialcustomerservice\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Pyramid infographic - Customer Service Culture","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/05\/Pyramid-infographic.png","og_locale":"en_US","og_type":"article","og_title":"Pyramid infographic - Customer Service Culture","og_description":"Pyramid infographic","og_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/05\/Pyramid-infographic.png","og_site_name":"Customer Service Culture","article_modified_time":"2024-06-19T18:01:43+00:00","og_image":[{"width":1920,"height":1080,"url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/05\/Pyramid-infographic.png","type":"image\/png"}],"twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/05\/Pyramid-infographic.png","url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/05\/Pyramid-infographic.png","name":"Pyramid infographic - Customer Service Culture","isPartOf":{"@id":"https:\/\/customerserviceculture.com\/#website"},"datePublished":"2024-06-19T18:01:10+00:00","dateModified":"2024-06-19T18:01:43+00:00","breadcrumb":{"@id":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/05\/Pyramid-infographic.png#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/05\/Pyramid-infographic.png"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/05\/Pyramid-infographic.png#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/customerserviceculture.com\/en\/"},{"@type":"ListItem","position":2,"name":"You in the customer culture pyramid","item":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/you-in-the-customer-culture-pyramid\/"},{"@type":"ListItem","position":3,"name":"Pyramid infographic"}]},{"@type":"WebSite","@id":"https:\/\/customerserviceculture.com\/#website","url":"https:\/\/customerserviceculture.com\/","name":"Customer Service Culture","description":"Conversations that sell","publisher":{"@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/customerserviceculture.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":["Person","Organization"],"@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45","name":"Paolo Fabrizio","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/05\/Pyramid-infographic.png","url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/05\/Pyramid-infographic.png","contentUrl":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/05\/Pyramid-infographic.png","width":1920,"height":1080,"caption":"Paolo Fabrizio"},"logo":{"@id":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/05\/Pyramid-infographic.png"},"description":"Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, \u00e8 autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Universit\u00e0 Bicocca di Milano","sameAs":["http:\/\/socialmediascrum.com","https:\/\/www.linkedin.com\/in\/paolosocialcustomerservice\/"]}]}},"description":{"rendered":"<p class=\"attachment\"><a data-rel=\"iLightbox[postimages]\" data-title=\"Pyramid infographic\" data-caption=\"\" href='https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/05\/Pyramid-infographic.png'><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/05\/Pyramid-infographic-300x169.png\" class=\"attachment-medium size-medium\" alt=\"Pyramid infographic\" srcset=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/05\/Pyramid-infographic-200x113.png 200w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/05\/Pyramid-infographic-300x169.png 300w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/05\/Pyramid-infographic-400x225.png 400w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/05\/Pyramid-infographic-600x338.png 600w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/05\/Pyramid-infographic-768x432.png 768w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/05\/Pyramid-infographic-800x450.png 800w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/05\/Pyramid-infographic-1024x576.png 1024w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/05\/Pyramid-infographic-1200x675.png 1200w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/05\/Pyramid-infographic-1536x864.png 1536w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/05\/Pyramid-infographic.png 1920w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p>Pyramid infographic<\/p>\n"},"caption":{"rendered":"<p>Pyramid infographic<\/p>\n"},"alt_text":"Pyramid infographic","media_type":"image","mime_type":"image\/png","media_details":{"width":1920,"height":1080,"file":"2024\/05\/Pyramid-infographic.png","filesize":108759,"sizes":{"medium":{"file":"Pyramid-infographic-300x169.png","width":300,"height":169,"filesize":16574,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/05\/Pyramid-infographic-300x169.png"},"large":{"file":"Pyramid-infographic-1024x576.png","width":1024,"height":576,"filesize":85250,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/05\/Pyramid-infographic-1024x576.png"},"thumbnail":{"file":"Pyramid-infographic-150x150.png","width":150,"height":150,"filesize":12686,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/05\/Pyramid-infographic-150x150.png"},"medium_large":{"file":"Pyramid-infographic-768x432.png","width":768,"height":432,"filesize":59568,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/05\/Pyramid-infographic-768x432.png"},"news-thumb":{"file":"Pyramid-infographic-300x300.png","width":300,"height":300,"filesize":33448,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/05\/Pyramid-infographic-300x300.png"},"related-post-thumb":{"file":"Pyramid-infographic-640x300.png","width":640,"height":300,"filesize":36506,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/05\/Pyramid-infographic-640x300.png"},"invert-grid-thumb":{"file":"Pyramid-infographic-640x320.png","width":640,"height":320,"filesize":41906,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/05\/Pyramid-infographic-640x320.png"},"deport-thumb":{"file":"Pyramid-infographic-640x520.png","width":640,"height":520,"filesize":71659,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/05\/Pyramid-infographic-640x520.png"},"deport-thumbnail":{"file":"Pyramid-infographic-640x640.png","width":640,"height":640,"filesize":87315,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/05\/Pyramid-infographic-640x640.png"},"brit_co_img":{"file":"Pyramid-infographic-580x255.png","width":580,"height":255,"filesize":29986,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/05\/Pyramid-infographic-580x255.png"},"easy_timeline_img":{"file":"Pyramid-infographic-500x300.png","width":500,"height":300,"filesize":36298,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/05\/Pyramid-infographic-500x300.png"},"1536x1536":{"file":"Pyramid-infographic-1536x864.png","width":1536,"height":864,"filesize":140230,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/05\/Pyramid-infographic-1536x864.png"},"portfolio-full":{"file":"Pyramid-infographic-940x400.png","width":940,"height":400,"filesize":55353,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/05\/Pyramid-infographic-940x400.png"},"portfolio-one":{"file":"Pyramid-infographic-540x272.png","width":540,"height":272,"filesize":36099,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/05\/Pyramid-infographic-540x272.png"},"portfolio-two":{"file":"Pyramid-infographic-460x295.png","width":460,"height":295,"filesize":35429,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/05\/Pyramid-infographic-460x295.png"},"portfolio-three":{"file":"Pyramid-infographic-300x214.png","width":300,"height":214,"filesize":22720,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/05\/Pyramid-infographic-300x214.png"},"portfolio-five":{"file":"Pyramid-infographic-177x142.png","width":177,"height":142,"filesize":12598,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/05\/Pyramid-infographic-177x142.png"},"blog-large":{"file":"Pyramid-infographic-669x272.png","width":669,"height":272,"filesize":35686,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/05\/Pyramid-infographic-669x272.png"},"blog-medium":{"file":"Pyramid-infographic-320x202.png","width":320,"height":202,"filesize":21279,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/05\/Pyramid-infographic-320x202.png"},"recent-posts":{"file":"Pyramid-infographic-700x441.png","width":700,"height":441,"filesize":60502,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/05\/Pyramid-infographic-700x441.png"},"recent-works-thumbnail":{"file":"Pyramid-infographic-66x66.png","width":66,"height":66,"filesize":3925,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/05\/Pyramid-infographic-66x66.png"},"0":{"file":"Pyramid-infographic-200x113.png","width":200,"height":113,"filesize":9215,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/05\/Pyramid-infographic.png"},"1":{"file":"Pyramid-infographic-400x225.png","width":400,"height":225,"filesize":25040,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/05\/Pyramid-infographic-400x225.png"},"2":{"file":"Pyramid-infographic-600x338.png","width":600,"height":338,"filesize":43344,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/05\/Pyramid-infographic-600x338.png"},"3":{"file":"Pyramid-infographic-800x450.png","width":800,"height":450,"filesize":62849,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/05\/Pyramid-infographic-800x450.png"},"4":{"file":"Pyramid-infographic-1200x675.png","width":1200,"height":675,"filesize":104121,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/05\/Pyramid-infographic-1200x675.png"},"full":{"file":"Pyramid-infographic.png","width":1920,"height":1080,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/05\/Pyramid-infographic.png"}},"image_meta":{"aperture":"0","credit":"","camera":"","caption":"","created_timestamp":"0","copyright":"","focal_length":"0","iso":"0","shutter_speed":"0","title":"","orientation":"0","keywords":[]}},"post":37952,"source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/05\/Pyramid-infographic.png","filename":"Pyramid-infographic.png","filesize":108759,"_links":{"self":[{"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/media\/38211","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/media"}],"about":[{"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/types\/attachment"}],"author":[{"embeddable":true,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/comments?post=38211"}],"wp:attached-to":[{"embeddable":true,"post_type":"post","id":37952,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/posts\/37952"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}