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Lecturer all'Universit\u00e0 Bicocca di Milano","sameAs":["http:\/\/socialmediascrum.com","https:\/\/www.linkedin.com\/in\/paolosocialcustomerservice\/"]}]}},"description":{"rendered":"<p class=\"attachment\"><a data-rel=\"iLightbox[postimages]\" data-title=\"Pyramid infographic\" data-caption=\"\" href='https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/05\/Pyramid-infographic.png'><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/05\/Pyramid-infographic-300x169.png\" class=\"attachment-medium size-medium\" alt=\"Pyramid infographic\" srcset=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/05\/Pyramid-infographic-200x113.png 200w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/05\/Pyramid-infographic-300x169.png 300w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/05\/Pyramid-infographic-400x225.png 400w, 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