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Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, \u00e8 autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Universit\u00e0 Bicocca di Milano","sameAs":["http:\/\/socialmediascrum.com","https:\/\/www.linkedin.com\/in\/paolosocialcustomerservice\/"]}]}},"description":{"rendered":"<p class=\"attachment\"><a data-rel=\"iLightbox[postimages]\" data-title=\"AI and human agents\" data-caption=\"\" href='https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/01\/AI-and-human-agents.png'><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"150\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/01\/AI-and-human-agents-300x150.png\" class=\"attachment-medium size-medium\" alt=\"AI and human agents\" srcset=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/01\/AI-and-human-agents-200x100.png 200w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/01\/AI-and-human-agents-300x150.png 300w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/01\/AI-and-human-agents-400x200.png 400w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/01\/AI-and-human-agents-540x272.png 540w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/01\/AI-and-human-agents-600x300.png 600w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/01\/AI-and-human-agents-640x320.png 640w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/01\/AI-and-human-agents-768x384.png 768w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/01\/AI-and-human-agents.png 800w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p>AI and human agents<\/p>\n"},"caption":{"rendered":"<p>AI and human agents<\/p>\n"},"alt_text":"AI and human 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