{"id":40092,"date":"2025-01-27T17:08:51","date_gmt":"2025-01-27T16:08:51","guid":{"rendered":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/01\/AI-and-EI-success.png"},"modified":"2025-01-27T17:09:19","modified_gmt":"2025-01-27T16:09:19","slug":"ai-and-ei-success","status":"inherit","type":"attachment","link":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/why-ai-and-ei-success-are-intertwined\/attachment\/ai-and-ei-success\/","title":{"rendered":"AI and EI success"},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":[],"class_list":["post-40092","attachment","type-attachment","status-inherit","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>AI and EI success - Customer Service Culture<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/01\/AI-and-EI-success.png\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AI and EI success - Customer Service Culture\" \/>\n<meta property=\"og:description\" content=\"AI and EI success\" \/>\n<meta property=\"og:url\" content=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/01\/AI-and-EI-success.png\" \/>\n<meta property=\"og:site_name\" content=\"Customer Service Culture\" \/>\n<meta property=\"article:modified_time\" content=\"2025-01-27T16:09:19+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/01\/AI-and-EI-success.png\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/01\/AI-and-EI-success.png\",\"url\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/01\/AI-and-EI-success.png\",\"name\":\"AI and EI success - Customer Service Culture\",\"isPartOf\":{\"@id\":\"https:\/\/customerserviceculture.com\/#website\"},\"datePublished\":\"2025-01-27T16:08:51+00:00\",\"dateModified\":\"2025-01-27T16:09:19+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/01\/AI-and-EI-success.png#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/01\/AI-and-EI-success.png\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/01\/AI-and-EI-success.png#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/customerserviceculture.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Why AI and EI success are intertwined\",\"item\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/why-ai-and-ei-success-are-intertwined\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"AI and EI success\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/customerserviceculture.com\/#website\",\"url\":\"https:\/\/customerserviceculture.com\/\",\"name\":\"Customer Service Culture\",\"description\":\"Conversations that sell\",\"publisher\":{\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/customerserviceculture.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":[\"Person\",\"Organization\"],\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\",\"name\":\"Paolo Fabrizio\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/01\/AI-and-EI-success.png\",\"contentUrl\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/01\/AI-and-EI-success.png\",\"width\":800,\"height\":400,\"caption\":\"Paolo Fabrizio\"},\"logo\":{\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/\"},\"description\":\"Digital Customer Service Consultant, Trainer, Author, Speaker. 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Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, \u00e8 autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Universit\u00e0 Bicocca di Milano","sameAs":["http:\/\/socialmediascrum.com","https:\/\/www.linkedin.com\/in\/paolosocialcustomerservice\/"]}]}},"description":{"rendered":"<p class=\"attachment\"><a data-rel=\"iLightbox[postimages]\" data-title=\"AI and EI success\" data-caption=\"\" href='https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/01\/AI-and-EI-success.png'><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"150\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/01\/AI-and-EI-success-300x150.png\" class=\"attachment-medium size-medium\" alt=\"AI and EI success\" srcset=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/01\/AI-and-EI-success-200x100.png 200w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/01\/AI-and-EI-success-300x150.png 300w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/01\/AI-and-EI-success-400x200.png 400w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/01\/AI-and-EI-success-540x272.png 540w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/01\/AI-and-EI-success-600x300.png 600w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/01\/AI-and-EI-success-640x320.png 640w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/01\/AI-and-EI-success-768x384.png 768w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/01\/AI-and-EI-success.png 800w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p>AI and EI success<\/p>\n"},"caption":{"rendered":"<p>AI and EI success<\/p>\n"},"alt_text":"AI and EI success","media_type":"image","mime_type":"image\/png","media_details":{"width":800,"height":400,"file":"2025\/01\/AI-and-EI-success.png","filesize":387941,"sizes":{"medium":{"file":"AI-and-EI-success-300x150.png","width":300,"height":150,"filesize":51996,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/01\/AI-and-EI-success-300x150.png"},"thumbnail":{"file":"AI-and-EI-success-150x150.png","width":150,"height":150,"filesize":24502,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/01\/AI-and-EI-success-150x150.png"},"medium_large":{"file":"AI-and-EI-success-768x384.png","width":768,"height":384,"filesize":304612,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/01\/AI-and-EI-success-768x384.png"},"news-thumb":{"file":"AI-and-EI-success-300x300.png","width":300,"height":300,"filesize":89482,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/01\/AI-and-EI-success-300x300.png"},"related-post-thumb":{"file":"AI-and-EI-success-640x300.png","width":640,"height":300,"filesize":210612,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/01\/AI-and-EI-success-640x300.png"},"invert-grid-thumb":{"file":"AI-and-EI-success-640x320.png","width":640,"height":320,"filesize":218149,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/01\/AI-and-EI-success-640x320.png"},"deport-thumb":{"file":"AI-and-EI-success-640x400.png","width":640,"height":400,"filesize":290641,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/01\/AI-and-EI-success-640x400.png"},"deport-thumbnail":{"file":"AI-and-EI-success-640x400.png","width":640,"height":400,"filesize":290641,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/01\/AI-and-EI-success-640x400.png"},"brit_co_img":{"file":"AI-and-EI-success-580x255.png","width":580,"height":255,"filesize":169086,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/01\/AI-and-EI-success-580x255.png"},"easy_timeline_img":{"file":"AI-and-EI-success-500x300.png","width":500,"height":300,"filesize":158698,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/01\/AI-and-EI-success-500x300.png"},"portfolio-one":{"file":"AI-and-EI-success-540x272.png","width":540,"height":272,"filesize":160744,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/01\/AI-and-EI-success-540x272.png"},"portfolio-two":{"file":"AI-and-EI-success-460x295.png","width":460,"height":295,"filesize":143122,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/01\/AI-and-EI-success-460x295.png"},"portfolio-three":{"file":"AI-and-EI-success-300x214.png","width":300,"height":214,"filesize":69774,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/01\/AI-and-EI-success-300x214.png"},"portfolio-five":{"file":"AI-and-EI-success-177x142.png","width":177,"height":142,"filesize":28123,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/01\/AI-and-EI-success-177x142.png"},"blog-large":{"file":"AI-and-EI-success-669x272.png","width":669,"height":272,"filesize":208435,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/01\/AI-and-EI-success-669x272.png"},"blog-medium":{"file":"AI-and-EI-success-320x202.png","width":320,"height":202,"filesize":71478,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/01\/AI-and-EI-success-320x202.png"},"recent-posts":{"file":"AI-and-EI-success-700x400.png","width":700,"height":400,"filesize":320984,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/01\/AI-and-EI-success-700x400.png"},"recent-works-thumbnail":{"file":"AI-and-EI-success-66x66.png","width":66,"height":66,"filesize":5540,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/01\/AI-and-EI-success-66x66.png"},"0":{"file":"AI-and-EI-success-200x100.png","width":200,"height":100,"filesize":24487,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/01\/AI-and-EI-success.png"},"1":{"file":"AI-and-EI-success-400x200.png","width":400,"height":200,"filesize":88523,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/01\/AI-and-EI-success-400x200.png"},"2":{"file":"AI-and-EI-success-600x300.png","width":600,"height":300,"filesize":193807,"mime_type":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