{"id":41418,"date":"2025-07-01T19:17:36","date_gmt":"2025-07-01T17:17:36","guid":{"rendered":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/07\/incident-or-crisis.png"},"modified":"2025-07-01T19:18:05","modified_gmt":"2025-07-01T17:18:05","slug":"incident-or-crisis","status":"inherit","type":"attachment","link":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/incident-or-crisis-are-you-ready-to-face-them\/attachment\/incident-or-crisis\/","title":{"rendered":"incident or crisis"},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":[],"class_list":["post-41418","attachment","type-attachment","status-inherit","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>incident or crisis - Customer Service Culture<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/07\/incident-or-crisis.png\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"incident or crisis - Customer Service Culture\" \/>\n<meta property=\"og:description\" content=\"incident or crisis\" \/>\n<meta property=\"og:url\" content=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/07\/incident-or-crisis.png\" \/>\n<meta property=\"og:site_name\" content=\"Customer Service Culture\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-01T17:18:05+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/07\/incident-or-crisis.png\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/07\/incident-or-crisis.png\",\"url\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/07\/incident-or-crisis.png\",\"name\":\"incident or crisis - Customer Service Culture\",\"isPartOf\":{\"@id\":\"https:\/\/customerserviceculture.com\/#website\"},\"datePublished\":\"2025-07-01T17:17:36+00:00\",\"dateModified\":\"2025-07-01T17:18:05+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/07\/incident-or-crisis.png#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/07\/incident-or-crisis.png\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/07\/incident-or-crisis.png#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/customerserviceculture.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Incident or crisis: are you ready to face them?\",\"item\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/incident-or-crisis-are-you-ready-to-face-them\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"incident or crisis\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/customerserviceculture.com\/#website\",\"url\":\"https:\/\/customerserviceculture.com\/\",\"name\":\"Customer Service Culture\",\"description\":\"Conversations that sell\",\"publisher\":{\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/customerserviceculture.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":[\"Person\",\"Organization\"],\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\",\"name\":\"Paolo Fabrizio\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/07\/incident-or-crisis.png\",\"contentUrl\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/07\/incident-or-crisis.png\",\"width\":800,\"height\":400,\"caption\":\"Paolo Fabrizio\"},\"logo\":{\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/\"},\"description\":\"Digital Customer Service Consultant, Trainer, Author, Speaker. 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Lecturer all'Universit\u00e0 Bicocca di Milano","sameAs":["http:\/\/socialmediascrum.com","https:\/\/www.linkedin.com\/in\/paolosocialcustomerservice\/"]}]}},"description":{"rendered":"<p class=\"attachment\"><a data-rel=\"iLightbox[postimages]\" data-title=\"incident or crisis\" data-caption=\"\" href='https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/07\/incident-or-crisis.png'><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"150\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/07\/incident-or-crisis-300x150.png\" class=\"attachment-medium size-medium\" alt=\"incident or crisis\" srcset=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/07\/incident-or-crisis-200x100.png 200w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/07\/incident-or-crisis-300x150.png 300w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/07\/incident-or-crisis-400x200.png 400w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/07\/incident-or-crisis-540x272.png 540w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/07\/incident-or-crisis-600x300.png 600w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/07\/incident-or-crisis-640x320.png 640w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/07\/incident-or-crisis-768x384.png 768w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/07\/incident-or-crisis.png 800w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p>incident or crisis<\/p>\n"},"caption":{"rendered":"<p>incident or crisis<\/p>\n"},"alt_text":"incident or crisis","media_type":"image","mime_type":"image\/png","media_details":{"width":800,"height":400,"file":"2025\/07\/incident-or-crisis.png","filesize":247775,"sizes":{"medium":{"file":"incident-or-crisis-300x150.png","width":300,"height":150,"filesize":35344,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/07\/incident-or-crisis-300x150.png"},"thumbnail":{"file":"incident-or-crisis-150x150.png","width":150,"height":150,"filesize":18345,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/07\/incident-or-crisis-150x150.png"},"medium_large":{"file":"incident-or-crisis-768x384.png","width":768,"height":384,"filesize":180441,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/07\/incident-or-crisis-768x384.png"},"news-thumb":{"file":"incident-or-crisis-300x300.png","width":300,"height":300,"filesize":58962,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/07\/incident-or-crisis-300x300.png"},"related-post-thumb":{"file":"incident-or-crisis-640x300.png","width":640,"height":300,"filesize":125785,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/07\/incident-or-crisis-640x300.png"},"invert-grid-thumb":{"file":"incident-or-crisis-640x320.png","width":640,"height":320,"filesize":132567,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/07\/incident-or-crisis-640x320.png"},"deport-thumb":{"file":"incident-or-crisis-640x400.png","width":640,"height":400,"filesize":180654,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/07\/incident-or-crisis-640x400.png"},"deport-thumbnail":{"file":"incident-or-crisis-640x400.png","width":640,"height":400,"filesize":180654,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/07\/incident-or-crisis-640x400.png"},"brit_co_img":{"file":"incident-or-crisis-580x255.png","width":580,"height":255,"filesize":100109,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/07\/incident-or-crisis-580x255.png"},"easy_timeline_img":{"file":"incident-or-crisis-500x300.png","width":500,"height":300,"filesize":98947,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/07\/incident-or-crisis-500x300.png"},"portfolio-one":{"file":"incident-or-crisis-540x272.png","width":540,"height":272,"filesize":99937,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/07\/incident-or-crisis-540x272.png"},"portfolio-two":{"file":"incident-or-crisis-460x295.png","width":460,"height":295,"filesize":89451,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/07\/incident-or-crisis-460x295.png"},"portfolio-three":{"file":"incident-or-crisis-300x214.png","width":300,"height":214,"filesize":46204,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/07\/incident-or-crisis-300x214.png"},"portfolio-five":{"file":"incident-or-crisis-177x142.png","width":177,"height":142,"filesize":20645,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/07\/incident-or-crisis-177x142.png"},"blog-large":{"file":"incident-or-crisis-669x272.png","width":669,"height":272,"filesize":120021,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/07\/incident-or-crisis-669x272.png"},"blog-medium":{"file":"incident-or-crisis-320x202.png","width":320,"height":202,"filesize":47164,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/07\/incident-or-crisis-320x202.png"},"recent-posts":{"file":"incident-or-crisis-700x400.png","width":700,"height":400,"filesize":199337,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/07\/incident-or-crisis-700x400.png"},"recent-works-thumbnail":{"file":"incident-or-crisis-66x66.png","width":66,"height":66,"filesize":4883,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/07\/incident-or-crisis-66x66.png"},"0":{"file":"incident-or-crisis-200x100.png","width":200,"height":100,"filesize":17913,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/07\/incident-or-crisis.png"},"1":{"file":"incident-or-crisis-400x200.png","width":400,"height":200,"filesize":57405,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/07\/incident-or-crisis-400x200.png"},"2":{"file":"incident-or-crisis-600x300.png","width":600,"heig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