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Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, \u00e8 autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Universit\u00e0 Bicocca di Milano","sameAs":["http:\/\/socialmediascrum.com","https:\/\/www.linkedin.com\/in\/paolosocialcustomerservice\/"]}]}},"description":{"rendered":"<p class=\"attachment\"><a data-rel=\"iLightbox[postimages]\" data-title=\"up-skilled together\" data-caption=\"\" href='https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/05\/up-skilled-together.png'><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"150\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/05\/up-skilled-together-300x150.png\" class=\"attachment-medium size-medium\" alt=\"up-skilled together\" srcset=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/05\/up-skilled-together-200x100.png 200w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/05\/up-skilled-together-300x150.png 300w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/05\/up-skilled-together-400x200.png 400w, 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