{"id":44092,"date":"2026-06-24T09:52:50","date_gmt":"2026-06-24T07:52:50","guid":{"rendered":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/06\/Contact-Centre-Summit-panel.png"},"modified":"2026-06-24T09:53:32","modified_gmt":"2026-06-24T07:53:32","slug":"contact-centre-summit-panel","status":"inherit","type":"attachment","link":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/5-critical-points-for-ai-in-digital-customer-service\/attachment\/contact-centre-summit-panel\/","title":{"rendered":"Contact Centre Summit panel"},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":[],"class_list":["post-44092","attachment","type-attachment","status-inherit","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Contact Centre Summit panel - Customer Service Culture<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/06\/Contact-Centre-Summit-panel.png\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contact Centre Summit panel - Customer Service Culture\" \/>\n<meta property=\"og:description\" content=\"Contact Centre Summit panel\" \/>\n<meta property=\"og:url\" content=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/06\/Contact-Centre-Summit-panel.png\" \/>\n<meta property=\"og:site_name\" content=\"Customer Service Culture\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-24T07:53:32+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/06\/Contact-Centre-Summit-panel.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1325\" \/>\n\t<meta property=\"og:image:height\" content=\"1000\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/06\/Contact-Centre-Summit-panel.png\",\"url\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/06\/Contact-Centre-Summit-panel.png\",\"name\":\"Contact Centre Summit panel - Customer Service Culture\",\"isPartOf\":{\"@id\":\"https:\/\/customerserviceculture.com\/#website\"},\"datePublished\":\"2026-06-24T07:52:50+00:00\",\"dateModified\":\"2026-06-24T07:53:32+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/06\/Contact-Centre-Summit-panel.png#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/06\/Contact-Centre-Summit-panel.png\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/06\/Contact-Centre-Summit-panel.png#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/customerserviceculture.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"5 critical points for AI in Digital Customer Service\",\"item\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/5-critical-points-for-ai-in-digital-customer-service\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Contact Centre Summit panel\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/customerserviceculture.com\/#website\",\"url\":\"https:\/\/customerserviceculture.com\/\",\"name\":\"Customer Service Culture\",\"description\":\"Conversations that sell\",\"publisher\":{\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/customerserviceculture.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":[\"Person\",\"Organization\"],\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\",\"name\":\"Paolo Fabrizio\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/06\/Contact-Centre-Summit-panel.png\",\"contentUrl\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/06\/Contact-Centre-Summit-panel.png\",\"width\":1325,\"height\":1000,\"caption\":\"Paolo Fabrizio\"},\"logo\":{\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/\"},\"description\":\"Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, \u00e8 autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Universit\u00e0 Bicocca di Milano\",\"sameAs\":[\"http:\/\/socialmediascrum.com\",\"https:\/\/www.linkedin.com\/in\/paolosocialcustomerservice\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Contact Centre Summit panel - Customer Service Culture","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/06\/Contact-Centre-Summit-panel.png","og_locale":"en_US","og_type":"article","og_title":"Contact Centre Summit panel - Customer Service Culture","og_description":"Contact Centre Summit panel","og_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/06\/Contact-Centre-Summit-panel.png","og_site_name":"Customer Service Culture","article_modified_time":"2026-06-24T07:53:32+00:00","og_image":[{"width":1325,"height":1000,"url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/06\/Contact-Centre-Summit-panel.png","type":"image\/png"}],"twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/06\/Contact-Centre-Summit-panel.png","url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/06\/Contact-Centre-Summit-panel.png","name":"Contact Centre Summit panel - Customer Service Culture","isPartOf":{"@id":"https:\/\/customerserviceculture.com\/#website"},"datePublished":"2026-06-24T07:52:50+00:00","dateModified":"2026-06-24T07:53:32+00:00","breadcrumb":{"@id":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/06\/Contact-Centre-Summit-panel.png#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/06\/Contact-Centre-Summit-panel.png"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/06\/Contact-Centre-Summit-panel.png#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/customerserviceculture.com\/en\/"},{"@type":"ListItem","position":2,"name":"5 critical points for AI in Digital Customer Service","item":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/5-critical-points-for-ai-in-digital-customer-service\/"},{"@type":"ListItem","position":3,"name":"Contact Centre Summit panel"}]},{"@type":"WebSite","@id":"https:\/\/customerserviceculture.com\/#website","url":"https:\/\/customerserviceculture.com\/","name":"Customer Service Culture","description":"Conversations that sell","publisher":{"@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/customerserviceculture.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":["Person","Organization"],"@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45","name":"Paolo Fabrizio","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/","url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/06\/Contact-Centre-Summit-panel.png","contentUrl":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/06\/Contact-Centre-Summit-panel.png","width":1325,"height":1000,"caption":"Paolo Fabrizio"},"logo":{"@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/"},"description":"Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, \u00e8 autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Universit\u00e0 Bicocca di Milano","sameAs":["http:\/\/socialmediascrum.com","https:\/\/www.linkedin.com\/in\/paolosocialcustomerservice\/"]}]}},"description":{"rendered":"<p class=\"attachment\"><a data-rel=\"iLightbox[postimages]\" data-title=\"Contact Centre Summit panel\" data-caption=\"\" href='https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/06\/Contact-Centre-Summit-panel.png'><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"226\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/06\/Contact-Centre-Summit-panel-300x226.png\" class=\"attachment-medium size-medium\" alt=\"Contact Centre Summit panel\" srcset=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/06\/Contact-Centre-Summit-panel-200x151.png 200w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/06\/Contact-Centre-Summit-panel-300x226.png 300w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/06\/Contact-Centre-Summit-panel-400x302.png 400w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/06\/Contact-Centre-Summit-panel-600x453.png 600w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/06\/Contact-Centre-Summit-panel-768x580.png 768w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/06\/Contact-Centre-Summit-panel-800x604.png 800w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/06\/Contact-Centre-Summit-panel-1024x773.png 1024w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/06\/Contact-Centre-Summit-panel-1200x906.png 1200w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/06\/Contact-Centre-Summit-panel.png 1325w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p>Contact Centre Summit panel<\/p>\n"},"caption":{"rendered":"<p>Contact Centre Summit panel<\/p>\n"},"alt_text":"Contact Centre Summit panel","media_type":"image","mime_type":"image\/png","media_details":{"width":1325,"height":1000,"file":"2026\/06\/Contact-Centre-Summit-panel.png","filesize":1390184,"sizes":{"medium":{"file":"Contact-Centre-Summit-panel-300x226.png","width":300,"height":226,"filesize":109396,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/06\/Contact-Centre-Summit-panel-300x226.png"},"large":{"file":"Contact-Centre-Summit-panel-1024x773.png","width":1024,"height":773,"filesize":827205,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/06\/Contact-Centre-Summit-panel-1024x773.png"},"thumbnail":{"file":"Contact-Centre-Summit-panel-150x150.png","width":150,"height":150,"filesize":41528,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/06\/Contact-Centre-Summit-panel-150x150.png"},"medium_large":{"file":"Contact-Centre-Summit-panel-768x580.png","width":768,"height":580,"filesize":519996,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/06\/Contact-Centre-Summit-panel-768x580.png"},"news-thumb":{"file":"Contact-Centre-Summit-panel-300x300.png","width":300,"height":300,"filesize":135507,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/06\/Contact-Centre-Summit-panel-300x300.png"},"related-post-thumb":{"file":"Contact-Centre-Summit-panel-640x300.png","width":640,"height":300,"filesize":237202,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/06\/Contact-Centre-Summit-panel-640x300.png"},"invert-grid-thumb":{"file":"Contact-Centre-Summit-panel-640x320.png","width":640,"height":320,"filesize":253605,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/06\/Contact-Centre-Summit-panel-640x320.png"},"deport-thumb":{"file":"Contact-Centre-Summit-panel-640x520.png","width":640,"height":520,"filesize":406720,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/06\/Contact-Centre-Summit-panel-640x520.png"},"deport-thumbnail":{"file":"Contact-Centre-Summit-panel-640x640.png","width":640,"height":640,"filesize":474454,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/06\/Contact-Centre-Summit-panel-640x640.png"},"brit_co_img":{"file":"Contact-Centre-Summit-panel-580x255.png","width":580,"height":255,"filesize":188954,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/06\/Contact-Centre-Summit-panel-580x255.png"},"easy_timeline_img":{"file":"Contact-Centre-Summit-panel-500x300.png","width":500,"height":300,"filesize":203457,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/06\/Contact-Centre-Summit-panel-500x300.png"},"portfolio-full":{"file":"Contact-Centre-Summit-panel-940x400.png","width":940,"height":400,"filesize":399215,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/06\/Contact-Centre-Summit-panel-940x400.png"},"portfolio-one":{"file":"Contact-Centre-Summit-panel-540x272.png","width":540,"height":272,"filesize":193056,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/06\/Contact-Centre-Summit-panel-540x272.png"},"portfolio-two":{"file":"Contact-Centre-Summit-panel-460x295.png","width":460,"height":295,"filesize":189706,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/06\/Contact-Centre-Summit-panel-460x295.png"},"portfolio-three":{"file":"Contact-Centre-Summit-panel-300x214.png","width":300,"height":214,"filesize":103504,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/06\/Contact-Centre-Summit-panel-300x214.png"},"portfolio-five":{"file":"Contact-Centre-Summit-panel-177x142.png","width":177,"height":142,"filesize":46648,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/06\/Contact-Centre-Summit-panel-177x142.png"},"blog-large":{"file":"Contact-Centre-Summit-panel-669x272.png","width":669,"height":272,"filesize":218938,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/06\/Contact-Centre-Summit-panel-669x272.png"},"blog-medium":{"file":"Contact-Centre-Summit-panel-320x202.png","width":320,"height":202,"filesize":101724,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/06\/Contact-Centre-Summit-panel-320x202.png"},"recent-posts":{"file":"Contact-Centre-Summit-panel-700x441.png","width":700,"height":441,"filesize":370685,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/06\/Contact-Centre-Summit-panel-700x441.png"},"recent-works-thumbnail":{"file":"Contact-Centre-Summit-panel-66x66.png","width":66,"height":66,"filesize":10037,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/06\/Contact-Centre-Summit-panel-66x66.png"},"0":{"file":"Contact-Centre-Summit-panel-200x151.png","width":200,"height":151,"filesize":54905,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/06\/Contact-Centre-Summit-panel.png"},"1":{"file":"Contact-Centre-Summit-panel-400x302.png","width":400,"height":302,"filesize":177511,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/06\/Contact-Centre-Summit-panel-400x302.png"},"2":{"file":"Contact-Centre-Summit-panel-600x453.png","width":600,"height":453,"filesize":347310,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/06\/Contact-Centre-Summit-panel-600x453.png"},"3":{"file":"Contact-Centre-Summit-panel-800x604.png","width":800,"height":604,"filesize":555420,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/06\/Contact-Centre-Summit-panel-800x604.png"},"4":{"file":"Contact-Centre-Summit-panel-1200x906.png","width":1200,"height":906,"filesize":1062001,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/06\/Contact-Centre-Summit-panel-1200x906.png"},"full":{"file":"Contact-Centre-Summit-panel.png","width":1325,"height":1000,"mime_type":"image\/png","source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/06\/Contact-Centre-Summit-panel.png"}},"image_meta":{"aperture":"0","credit":"","camera":"","caption":"","created_timestamp":"0","copyright":"","focal_length":"0","iso":"0","shutter_speed":"0","title":"","orientation":"0","keywords":[]}},"post":44058,"source_url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/06\/Contact-Centre-Summit-panel.png","_links":{"self":[{"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/media\/44092","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/media"}],"about":[{"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/types\/attachment"}],"author":[{"embeddable":true,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/comments?post=44092"}]}}