{"id":44620,"date":"2017-12-06T13:26:48","date_gmt":"2017-12-06T12:26:48","guid":{"rendered":"http:\/\/customerserviceculture.com\/wp-content\/uploads\/2017\/12\/Roberta-Papini.jpg"},"modified":"2017-12-06T13:26:48","modified_gmt":"2017-12-06T12:26:48","slug":"roberta-papini-2-2","status":"inherit","type":"attachment","link":"https:\/\/customerserviceculture.com\/en\/roberta-papini-2-2\/","title":{"rendered":"Roberta Papini"},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":[],"class_list":["post-44620","attachment","type-attachment","status-inherit","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Roberta Papini - Customer Service Culture<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2017\/12\/Roberta-Papini.jpg\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Roberta Papini - Customer Service Culture\" \/>\n<meta property=\"og:description\" content=\"Roberta Papini\" \/>\n<meta property=\"og:url\" content=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2017\/12\/Roberta-Papini.jpg\" \/>\n<meta property=\"og:site_name\" content=\"Customer Service Culture\" \/>\n<meta property=\"og:image\" content=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2017\/12\/Roberta-Papini.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1005\" \/>\n\t<meta property=\"og:image:height\" content=\"1600\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/customerserviceculture.com\\\/wp-content\\\/uploads\\\/2017\\\/12\\\/Roberta-Papini.jpg\",\"url\":\"https:\\\/\\\/customerserviceculture.com\\\/wp-content\\\/uploads\\\/2017\\\/12\\\/Roberta-Papini.jpg\",\"name\":\"Roberta Papini - Customer Service Culture\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/customerserviceculture.com\\\/#website\"},\"datePublished\":\"2017-12-06T12:26:48+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/customerserviceculture.com\\\/wp-content\\\/uploads\\\/2017\\\/12\\\/Roberta-Papini.jpg#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/customerserviceculture.com\\\/wp-content\\\/uploads\\\/2017\\\/12\\\/Roberta-Papini.jpg\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/customerserviceculture.com\\\/wp-content\\\/uploads\\\/2017\\\/12\\\/Roberta-Papini.jpg#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/customerserviceculture.com\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Roberta Papini\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/customerserviceculture.com\\\/#website\",\"url\":\"https:\\\/\\\/customerserviceculture.com\\\/\",\"name\":\"Customer Service Culture\",\"description\":\"Conversations that sell\",\"publisher\":{\"@id\":\"https:\\\/\\\/customerserviceculture.com\\\/#\\\/schema\\\/person\\\/cf6fce8fc34dc42008bd61ead2384c45\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/customerserviceculture.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":[\"Person\",\"Organization\"],\"@id\":\"https:\\\/\\\/customerserviceculture.com\\\/#\\\/schema\\\/person\\\/cf6fce8fc34dc42008bd61ead2384c45\",\"name\":\"Paolo Fabrizio\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/customerserviceculture.com\\\/wp-content\\\/uploads\\\/2017\\\/12\\\/Roberta-Papini.jpg\",\"url\":\"https:\\\/\\\/customerserviceculture.com\\\/wp-content\\\/uploads\\\/2017\\\/12\\\/Roberta-Papini.jpg\",\"contentUrl\":\"https:\\\/\\\/customerserviceculture.com\\\/wp-content\\\/uploads\\\/2017\\\/12\\\/Roberta-Papini.jpg\",\"width\":1005,\"height\":1600,\"caption\":\"Paolo Fabrizio\"},\"logo\":{\"@id\":\"https:\\\/\\\/customerserviceculture.com\\\/wp-content\\\/uploads\\\/2017\\\/12\\\/Roberta-Papini.jpg\"},\"description\":\"Digital Customer Service Consultant, Trainer, Author, Speaker. 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Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, \u00e8 autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Universit\u00e0 Bicocca di Milano","sameAs":["http:\/\/socialmediascrum.com","https:\/\/www.linkedin.com\/in\/paolosocialcustomerservice\/"]}]}},"description":{"rendered":"<p class=\"attachment\"><a data-rel=\"iLightbox[postimages]\" data-title=\"Roberta Papini\" data-caption=\"\" href='https:\/\/customerserviceculture.com\/wp-content\/uploads\/2017\/12\/Roberta-Papini.jpg'><img loading=\"lazy\" decoding=\"async\" width=\"188\" height=\"300\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2017\/12\/Roberta-Papini-188x300.jpg\" class=\"attachment-medium size-medium\" alt=\"Roberta Papini\" srcset=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2017\/12\/Roberta-Papini-188x300.jpg 188w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2017\/12\/Roberta-Papini-200x318.jpg 200w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2017\/12\/Roberta-Papini-400x637.jpg 400w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2017\/12\/Roberta-Papini-600x955.jpg 600w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2017\/12\/Roberta-Papini-643x1024.jpg 643w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2017\/12\/Roberta-Papini-768x1223.jpg 768w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2017\/12\/Roberta-Papini-800x1274.jpg 800w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2017\/12\/Roberta-Papini.jpg 1005w\" sizes=\"auto, (max-width: 188px) 100vw, 188px\" \/><\/a><\/p>\n<p>Roberta Papini<\/p>\n"},"caption":{"rendered":"<p>Roberta Papini<\/p>\n"},"alt_text":"Roberta 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