{"id":20403,"date":"2020-04-02T07:47:58","date_gmt":"2020-04-02T05:47:58","guid":{"rendered":"https:\/\/customerserviceculture.com\/?page_id=20403"},"modified":"2020-04-04T23:00:16","modified_gmt":"2020-04-04T21:00:16","slug":"blog-podcast","status":"publish","type":"page","link":"https:\/\/customerserviceculture.com\/en\/blog-podcast\/","title":{"rendered":"Blog & Podcast"},"content":{"rendered":"
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\n \"burdens<\/a> <\/div>\n <\/div>\n
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\n 23 Sep \n 2026 <\/span>\n <\/a> <\/div>\n
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\n 3 burdens holding your customer service team back <\/a> <\/h2>\n
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<\/div>\n <\/i>\n \n By Paolo Fabrizio<\/a> <\/span>\n <\/span>\n \n <\/i>\n Digital Customer Service<\/a> <\/span>\n \n <\/i>\n 0 comment<\/span><\/a> <\/span><\/i>13<\/span><\/a><\/span><\/span> <\/div>\n <\/div>\n <\/div>\n
\n “Some of them have great potential, yet they aren’t growing”. If you are a seasoned customer service manager, it is quite likely that you have thought it at least once throughout your carrier. Actually, I did when I used to be a manager and today after years of consulting many client companies, I still hear <\/div>\n \n Read More <\/a> <\/span>\n <\/div>\n
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\n \"internal<\/a> <\/div>\n <\/div>\n
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\n 09 Sep \n 2026 <\/span>\n <\/a> <\/div>\n
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\n Using AI to enhance internal collaboration <\/a> <\/h2>\n
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<\/div>\n <\/i>\n \n By Paolo Fabrizio<\/a> <\/span>\n <\/span>\n \n <\/i>\n Digital Customer Service<\/a> <\/span>\n \n <\/i>\n 0 comment<\/span><\/a> <\/span><\/i>11<\/span><\/a><\/span><\/span> <\/div>\n <\/div>\n <\/div>\n
\n Many companies are exploring various ways to integrate Artificial Intelligence meaningfully. As I’ve already shared previous case examples regarding customer service processes on this pages. That’s why today I want to shift your attention towards a cross-department approach that a rising number companies have embraced: in fact they are using AI to optimize their internal <\/div>\n \n Read More <\/a> <\/span>\n <\/div>\n
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\n \"customer-centric<\/a> <\/div>\n <\/div>\n
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\n 05 Aug \n 2026 <\/span>\n <\/a> <\/div>\n
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\n Desperately seeking customer-centric managers <\/a> <\/h2>\n
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<\/div>\n <\/i>\n \n By Paolo Fabrizio<\/a> <\/span>\n <\/span>\n \n <\/i>\n Uncategorized<\/a> <\/span>\n \n <\/i>\n 0 comment<\/span><\/a> <\/span><\/i>13<\/span><\/a><\/span><\/span> <\/div>\n <\/div>\n <\/div>\n
\n Don’t worry, nobody’s got lost nor is missing. What I’m addressing instead is a positive signal because a rising number of companies have realized that they need customer-centric managers to foster and spread Customer Culture. Therefore they are actively looking for them internally, within the organization, or externally. Let’s focus on the latter scenario to <\/div>\n \n Read More <\/a> <\/span>\n <\/div>\n
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\n \"raise<\/a> <\/div>\n <\/div>\n
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\n 08 Jul \n 2026 <\/span>\n <\/a> <\/div>\n
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\n How to raise awareness on Customer Culture persuasively <\/a> <\/h2>\n
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<\/div>\n <\/i>\n \n By Paolo Fabrizio<\/a> <\/span>\n <\/span>\n \n <\/i>\n Digital Customer Service<\/a> <\/span>\n \n <\/i>\n 0 comment<\/span><\/a> <\/span><\/i>11<\/span><\/a><\/span><\/span> <\/div>\n <\/div>\n <\/div>\n
\n “We need to convince them that customer experience is everybody’s job”. That’s what a client told me in our first conversation one month ago. Music to my ears! Then, after the excitement, it comes to deciding how to raise awareness on Customer Culture by optimizing company’s efforts and investments. And since I happen to receive <\/div>\n \n Read More <\/a> <\/span>\n <\/div>\n
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\n \"critical<\/a> <\/div>\n <\/div>\n
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\n 24 Jun \n 2026 <\/span>\n <\/a> <\/div>\n
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\n 5 critical points for AI in Digital Customer Service <\/a> <\/h2>\n
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<\/div>\n <\/i>\n \n By Paolo Fabrizio<\/a> <\/span>\n <\/span>\n \n <\/i>\n Digital Customer Service<\/a> <\/span>\n \n <\/i>\n 0 comment<\/span><\/a> <\/span><\/i>7<\/span><\/a><\/span><\/span> <\/div>\n <\/div>\n <\/div>\n
\n As you may know, a few weeks ago I attended the Contact Centre Summit in Madrid, Spain. It was such an inspiring conference thanks to the variety of contents and experiences being shared from international customer service managers. I mention it because the key areas arisen in this conference coincide with recurrent critical points affecting <\/div>\n \n Read More <\/a> <\/span>\n <\/div>\n