{"id":20860,"date":"2020-04-11T13:46:19","date_gmt":"2020-04-11T11:46:19","guid":{"rendered":"https:\/\/customerserviceculture.com\/?page_id=20860"},"modified":"2025-01-01T11:32:02","modified_gmt":"2025-01-01T10:32:02","slug":"about-me","status":"publish","type":"page","link":"https:\/\/customerserviceculture.com\/en\/about-me\/","title":{"rendered":"About me &#038; Contact"},"content":{"rendered":"<h3 data-fontsize=\"33\" data-lineheight=\"49\" style=\"\"><strong>Paolo Fabrizio<\/strong><\/h3>\n<p><em><span style=\"font-size: 18px;\">Digital Customer Service Consultant, Trainer, Author, Speaker.<\/span><\/em><\/p>\n<p><span style=\"font-size: 19px !important;\">Born and bred in Milan, Italy. In the 90s he took part in the startup of the first online insurance companies, following the customer&#8217;s entire life cycle. Since 2014, as consultant and trainer, he has been helping client companies harness digital customer service as a business driver. Founder of CustomerServiceCulture.com, content hub with over 300 blogs and podcasts and author of the book <em>&#8216;The Power of Digital Conversations&#8217;<\/em>. Paolo is also an international speaker engaging audiences with real case examples and his passionate energy. Lecturer at Universit\u00e0 Bicocca in Milan, Italy for Digital Customer Service topics (Master MADIM).&nbsp;<\/span><span style=\"font-size: 19px !important;\">People, travel, music lover and rugby-addicted (because life is oval).<\/span><\/p>\n<p><span style=\"\"><a href=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/About_US-1.png\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" alt=\"Paolo Fabrizio\" data-id=\"35037\" width=\"313\" height=\"469\" title=\"Paolo Fabrizio\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/09\/Paolo-Fabrizio-4-di-copertina.png\" data-link-wrap=\"true\" style=\"aspect-ratio: auto 1365 \/ 2046;\" data-width=\"313\" data-height=\"469\" data-init-width=\"1365\" data-init-height=\"2046\" loading=\"lazy\" mt-d=\"-2.0170000000000528\" ml-d=\"0\"><\/a><\/span><\/p>\n<h3 data-fontsize=\"33\" data-lineheight=\"49\" style=\"\"><strong>3 reasons to hire me<\/strong><\/h3>\n<p style=\"\"><em>1. I know how companies work<\/em>. In fact before helping them as a consultant, I have worked for 20 years within organisations covering various roles.<\/p>\n<p style=\"\"><em>2. I leverage Customer Service<\/em> with a wide business perspective: both to consolidate customer&#8217;s trust and to facilitate the acquisition of new ones.<\/p>\n<p style=\"\"><em>3. Listening, results and passion.<\/em> These concepts summarize well how I cover my role as a consultant, trainer, speaker &#8211; as well as my human values.<\/p>\n<h3 data-fontsize=\"33\" data-lineheight=\"49\" style=\"\"><strong>What clients say<\/strong><\/h3>\n<p><span><img decoding=\"async\" alt=\"Salvatore D'Onofrio\" data-id=\"35303\" width=\"53\" data-init-width=\"400\" height=\"53\" data-init-height=\"400\" title=\"Salvatore D'Onofrio\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/1695483293089.jpg\" data-width=\"53\" data-height=\"53\" style=\"aspect-ratio: auto 400 \/ 400;\"><\/span><span><img decoding=\"async\" alt=\"\" data-id=\"60513\" width=\"37\" data-init-width=\"37\" height=\"28\" data-init-height=\"28\" title=\"Quote_left marks\" loading=\"lazy\" src=\"\/\/customerserviceculture.com\/wp-content\/uploads\/tcb_content_templates\/testimonial\/images\/Quote_left-marks.png\" data-width=\"37\" data-height=\"28\" style=\"aspect-ratio: auto 37 \/ 28;\"><\/span><\/p>\n<p style=\"\">Paolo has helped us improve our Digital Customer Service. Starting from a complete assessment of business, he has developed a training path for our agents and ad hoc sessions for our manager. Surely a path of great growth for all of our team.<\/p>\n<h4 style=\"\" data-fontsize=\"19\" data-lineheight=\"28\"><strong>Salvatore D&#8217;Onofrio&nbsp;<\/strong><\/h4>\n<h4 style=\"\" data-fontsize=\"19\" data-lineheight=\"28\"><span>Head of Voice of the Customer, ING<\/span><\/h4>\n<p><span><img decoding=\"async\" alt=\"Darko Popovic\" data-id=\"35320\" width=\"53\" data-init-width=\"800\" height=\"53\" data-init-height=\"800\" title=\"Darko Popovic\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/Darko-Popovic.jpg\" data-width=\"53\" data-height=\"53\" style=\"aspect-ratio: auto 800 \/ 800;\"><\/span><span><img decoding=\"async\" alt=\"\" data-id=\"60513\" width=\"37\" data-init-width=\"37\" height=\"28\" data-init-height=\"28\" title=\"Quote_left marks\" loading=\"lazy\" src=\"\/\/customerserviceculture.com\/wp-content\/uploads\/tcb_content_templates\/testimonial\/images\/Quote_left-marks.png\" data-width=\"37\" data-height=\"28\" style=\"aspect-ratio: auto 37 \/ 28;\"><\/span><\/p>\n<p style=\"\">Paolo has been helping us to our transform traditional Customer Service into Digital CX hub. I appreciate his innovative, professional and agile approach. His experience and open minded approach may help any business to leverage their level of service.<\/p>\n<h4 data-fontsize=\"19\" data-lineheight=\"28\"><span>Darko Popovic <\/span><\/h4>\n<h4 data-fontsize=\"19\" data-lineheight=\"28\"><span>COO Multitude Bank<\/span><\/h4>\n<p><span><img decoding=\"async\" alt=\"Ruggero Carpentiere\" data-id=\"35305\" width=\"53\" data-init-width=\"800\" height=\"53\" data-init-height=\"800\" title=\"Ruggero Carpentiere\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/1675182928662.jpg\" data-width=\"53\" data-height=\"53\" style=\"aspect-ratio: auto 800 \/ 800;\"><\/span><span><img decoding=\"async\" alt=\"\" data-id=\"60513\" width=\"37\" data-init-width=\"37\" height=\"28\" data-init-height=\"28\" title=\"Quote_left marks\" loading=\"lazy\" src=\"\/\/customerserviceculture.com\/wp-content\/uploads\/tcb_content_templates\/testimonial\/images\/Quote_left-marks.png\" data-width=\"37\" data-height=\"28\" style=\"aspect-ratio: auto 37 \/ 28;\"><\/span><\/p>\n<p style=\"\">Paolo has combined strategic vision and great practical sense with exercises alongside the team working on the soft, relational and communication skills of the Front Office team. An important moment of growth for our Customer Loyalty in Italy.<\/p>\n<h4 style=\"\" data-fontsize=\"19\" data-lineheight=\"28\"><span style=\"\">Ruggero Carpentiere Chief Customer Officer, Air Liquide<\/span><\/h4>\n<h3 data-fontsize=\"33\" data-lineheight=\"49\" style=\"text-align: left;\"><strong>Digital Customer Service &amp; Culture accomplishments<\/strong><\/h3>\n<p style=\"text-align: left;\">This brief video video sums up the main milestones that I&#8217;ve achieved as consultant, trainer and speaker during the last 10 years. And I&#8217;ve raised the bar for the next ones to come!<\/p>\n<h3 data-fontsize=\"33\" data-lineheight=\"49\" style=\"text-align: left;\"><strong>What services are you interested in?<\/strong><\/h3>\n<p style=\"text-align: left;\">1. Digital Customer Service consultancy (processes, KPIs, quality checks, AI enhancements)2. Training &amp; up-skilling customized paths (both in person and online)3. Speaking (conferences, company meetings, Radio \/ TV broadcasts)4. Customer Culture Academy to spread customer culture across your organization5. Coaching 1-to-1 to help your customer service manager in various areas.<\/p>\n<h3 data-fontsize=\"33\" data-lineheight=\"49\" style=\"text-align: left;\"><strong>Get more information<\/strong><\/h3>\n<h3 data-fontsize=\"33\" data-lineheight=\"49\"><strong>Some selected clients<\/strong><\/h3>\n<p><span><a href=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/collaboration.jpg\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" alt=\"clients\" data-id=\"27268\" width=\"345\" height=\"55\" title=\"clients\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/10\/clienti-2.png\" data-link-wrap=\"true\" data-width=\"345\" data-height=\"55\" data-init-width=\"2176\" data-init-height=\"350\" loading=\"lazy\" style=\"aspect-ratio: auto 2176 \/ 350;\"><\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Paolo Fabrizio Digital Customer Service Consultant, Trainer, Author, Speaker. Born and bred in Milan, Italy. In the 90s he took part in the startup of the first online insurance companies, following the customer&#8217;s entire life cycle. Since 2014, as consultant and trainer, he has been helping client companies harness digital customer service as a business [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-20860","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>About me &#038; Contact - Customer Service Culture<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/customerserviceculture.com\/en\/about-me\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"About me &#038; Contact - Customer Service Culture\" \/>\n<meta property=\"og:description\" content=\"Paolo Fabrizio Digital Customer Service Consultant, Trainer, Author, Speaker. 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