{"id":20981,"date":"2020-04-13T21:49:30","date_gmt":"2020-04-13T19:49:30","guid":{"rendered":"https:\/\/customerserviceculture.com\/?page_id=20981"},"modified":"2023-09-28T15:50:18","modified_gmt":"2023-09-28T13:50:18","slug":"coaching","status":"publish","type":"page","link":"https:\/\/customerserviceculture.com\/en\/coaching\/","title":{"rendered":"Coaching"},"content":{"rendered":"<p><span><a href=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/03\/coaching_big.png\"><img loading=\"lazy\" decoding=\"async\" alt=\"\" width=\"1024\" height=\"562\" title=\"coaching_big\" data-id=\"19878\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/03\/coaching_big-1024x562.png\"><\/a><\/span><\/p>\n<h2 data-fontsize=\"39\" data-lineheight=\"58\">Coaching Digital Customer Service<\/h2>\n<p>Training itinerary<\/p>\n<ul>\n<li>                    <span>A&nbsp;<strong>3-week path<\/strong>:- Assessment- Coaching online- Closing the loop<\/span><\/li>\n<\/ul>\n<p>Coach: <strong>Paolo Fabrizio<\/strong><strong>____________________________<\/strong><strong><span style=\"font-size: 21px;\"><\/span><\/strong>1\u00b0 week &#8211; Assessment<\/p>\n<ul>\n<li><span>A. KPI analysis (KPI)<\/span><\/li>\n<li><span>B. Internal \/ external Efficacia communication effectiveness<\/span><\/li>\n<li><span>C. Digital team management<\/span><\/li>\n<li><span>Personalized feedback release&nbsp;<\/span><\/li>\n<\/ul>\n<p>2\u00b0 week- Coaching &amp; mentorship<\/p>\n<ul>\n<li><span>Coaching one-on-one<\/span><\/li>\n<li><span>Personalized exercises assigned<\/span><\/li>\n<li><span>Check exercises<\/span><\/li>\n<\/ul>\n<p>3\u00b0 week &#8211; Closing the loop<\/p>\n<ul>\n<li><span>De-briefing achieved results<\/span><\/li>\n<li><span>Potential strategic developments<\/span><\/li>\n<li><span>Digital skill assessment for your team (only with SUPERIOR plan)<\/span><\/li>\n<\/ul>\n<p>Suggested publications<\/p>\n<ul>\n<li><span>E-book &#8220;Digital Customer Service Personas\u00a9&#8221;<\/span><\/li>\n<\/ul>\n<p>Introduction<span style=\"font-family: &quot;Open Sans&quot;, sans-serif; letter-spacing: 0px;\">I<\/span>ntegrating digital channels into customer service is no longer an option. Among these, <em>social media, live chat and messaging apps<\/em> are the main one, with their own peculiarities.Consequently, even the most experienced customer service manager need to acquire new skills to make the most of the opportunities deriving from Digital Customer Service.Therefore I gathered the wishes of many customer service \/ contact center managers building up this online course.I&#8217;m talking about people who want to optimize their time.Who want to know best practices and apply them in their organization.Who want to have as a coach a Digital Customer Service specialist who for years has helped companies of various industries and sizes.What you will bring home<\/p>\n<ul>\n<li><span>Essential skills and competencies to become Digital Customer Service Manager<\/span><\/li>\n<li><span>Actionable tips for your team \/ organization thanks to coaching one-on-one activities<\/span><\/li>\n<li><span>Constant interaction and assistance during your training itinerary.<\/span><\/li>\n<li><span>Ebook &#8216;Digital Customer Service Personas\u00a9&#8217;<\/span><\/li>\n<li><span>Certificate &#8216;Coaching Digital Customer Service Manager&#8217;<\/span><\/li>\n<\/ul>\n<p>This course is for you if<\/p>\n<ul>\n<li style=\"\">You are responsible for a customer service \/ contact center and are willing to get involved<\/li>\n<li style=\"\">You are already convinced of the opportunities of the Digital Customer Service<\/li>\n<li style=\"\">You want to upskill \/ optimize your digital skills<\/li>\n<li style=\"\">You are looking for an online &nbsp;customized training itinerary<\/li>\n<li style=\"\">You seek constant assistance and interaction with your coach<\/li>\n<\/ul>\n<p><a href=\"#\"><span><span>Instance 1<\/span><\/span><\/a><\/p>\n<h2 data-fontsize=\"39\" data-lineheight=\"58\">Benefits<\/h2>\n<p>                    <strong>Time<\/strong>Optimize your time by managing the online learning path.                    <strong>Know-how<\/strong>Acquire essential skills to become Digital Customer Service Manager.                    <strong>Interaction<\/strong>Interact with me during your training journey.<\/p>\n<h2 data-fontsize=\"39\" data-lineheight=\"58\">Testimonials<\/h2>\n<p style=\"text-align: center;\">\u201cIf you need to get your customer service in great shape, Paolo Fabrizio is the right person for you. In his workshops Paolo communicates clearly, with attention to detail and nuances. An excellent experience and a path that I recommend to everyone.\u201d<\/p>\n<p style=\"text-align: center;\"><strong><span style=\"color: rgb(23, 151, 237); font-size: 19px;\">Fausto Turco<\/span> <\/strong><\/p>\n<p style=\"text-align: center;\">CEO SI-Net Srl<\/p>\n<p style=\"text-align: center;\">\u201cPaolo conveys concepts in his course with efficiency and naturalness. He constantly involves participants, making sure that the training becomes super interactive. As a result, in his workshops delivers actionable digital customer service.\u201d<\/p>\n<p style=\"text-align: center;\"><strong><span style=\"color: rgb(23, 151, 237); font-size: 19px;\">Roberta Papini<\/span><\/strong><\/p>\n<p style=\"text-align: center;\">CEO Shopsharing Deutschland<\/p>\n<p style=\"text-align: center;\">\u201cThanks to his experience and professionalism Paolo managed to understand our the needs and drove us towards the right direction to optimize our Digital Customer Service. Very interactive courses made a difference.\u201d<\/p>\n<p style=\"text-align: center;\"><strong><span style=\"color: rgb(23, 151, 237); font-size: 19px;\"><strong><span><strong><span>Dolores Vincenzo<\/span><\/strong><\/span><\/strong><\/span><\/strong><\/p>\n<p style=\"text-align: center;\">Servizi al consumatore, Dr. Schaer<\/p>\n<h2 id=\"tab-con-1\" style=\"text-align: center;\" data-fontsize=\"39\" data-lineheight=\"58\">Your coach<\/h2>\n<p><span style=\"width: 100%;\"><img decoding=\"async\" alt=\"Paolo Fabrizio\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/09\/Linkedin-piccola-scaled.jpg\" style=\"aspect-ratio: auto 1708 \/ 2560;\" width=\"100\" height=\"150\" ml-d=\"0\" center-h-d=\"false\" data-width=\"100\" data-height=\"150\" data-init-width=\"1708\" data-init-height=\"2560\" data-id=\"35012\" title=\"Linkedin (piccola\" loading=\"lazy\" mt-d=\"-15\" center-v-d=\"false\"><\/span><\/p>\n<h3 data-fontsize=\"21\" data-lineheight=\"31\" id=\"tab-con-2\" style=\"text-align: center;\">Paolo Fabrizio<\/h3>\n<p style=\"text-align: center;\">Digital Customer Service Consultant, Trainer, Author, Speaker.<\/p>\n<p style=\"text-align: center;\">In the 90s he took part in the startup of the first online insurance company in Italy, following the customer&#8217;s entire life cycle. Since 2013 as a consultant and trainer he has been helping companies to harness digital customer service as a business driver. Founder of CustomerServiceCulture.com, author of books and speaker at conferences in Italy and abroad. Digital Customer Service Lecturer at the Bicocca University of Milan (Master MADIM).<\/p>\n<h3 data-fontsize=\"21\" data-lineheight=\"31\" id=\"tab-con-3\" style=\"text-align: center;\">He has worked with<\/h3>\n<p><span style=\"width: 100%;\"><a href=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/03\/Ha-collaborato-con.jpg\" rel=\"\"><img decoding=\"async\" alt=\"clients\" width=\"822\" height=\"132\" title=\"clients\" data-id=\"27268\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/10\/clienti-2.png\" style=\"aspect-ratio: auto 2176 \/ 350;\" data-width=\"822\" data-height=\"132\" data-init-width=\"2176\" data-init-height=\"350\" loading=\"lazy\"><\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Coaching Digital Customer Service Training itinerary A&nbsp;3-week path:- Assessment- Coaching online- Closing the loop Coach: Paolo Fabrizio____________________________1\u00b0 week &#8211; Assessment A. KPI analysis (KPI) B. Internal \/ external Efficacia communication effectiveness C. Digital team management Personalized feedback release&nbsp; 2\u00b0 week- Coaching &amp; mentorship Coaching one-on-one Personalized exercises assigned Check exercises 3\u00b0 week &#8211; Closing the [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","tve_updated_post":"<div class=\"thrv_wrapper thrv-page-section\">\n<div class=\"tve-page-section-out\" data-css=\"tve-u-170d488c637\"><\/div>\n<div class=\"tve-page-section-in tve_empty_dropzone\"><div class=\"thrv_wrapper tve_image_caption\" data-css=\"tve-u-170d488592f\"><span class=\"tve_image_frame\"><a href=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/03\/coaching_big.png\"><img class=\"tve_image wp-image-19878\" alt=\"\" width=\"1024\" height=\"562\" title=\"coaching_big\" data-id=\"19878\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/03\/coaching_big-1024x562.png\" data-css=\"tve-u-170d4885932\"><\/a><\/span><\/div><\/div>\n<\/div><div class=\"thrv_wrapper thrv-page-section\" data-css=\"tve-u-1602bad345e\">\n<div class=\"tve-page-section-out\" data-css=\"tve-u-1602ba2c4cd\"><\/div>\n<div class=\"tve-page-section-in tve_empty_dropzone\" data-css=\"tve-u-1717548d085\" style=\"\"><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box\" data-css=\"tve-u-170b6b1a2ca\">\n\t<div class=\"tve-content-box-background\" data-css=\"tve-u-170b41dba72\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-170b1d08ebf\"><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box testo18\" data-css=\"tve-u-17cc1e56883\" style=\"\">\n\t<div class=\"tve-content-box-background\" data-css=\"tve-u-170b1d08ec5\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-170b1d08ec6\"><div class=\"thrv_wrapper thrv_text_element tve_empty_dropzone\" data-css=\"tve-u-1602bdb5b81\" data-tag=\"h2\"><h2 class=\"tve_p_center rft\" data-fontsize=\"39\" data-lineheight=\"58\">Coaching Digital Customer Service<\/h2><\/div><div class=\"thrv_wrapper thrv-columns\" style=\"--tcb-col-el-width: 1076.02;\" data-css=\"tve-u-17cc1e39ee7\"><div class=\"tcb-flex-row tcb--cols--2\" data-css=\"tve-u-17cc1e3a548\" style=\"\"><div class=\"tcb-flex-col c-33\"><div class=\"tcb-col\" data-css=\"tve-u-170d4387d09\"><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box tve-elem-default-pad boxlaterale\" data-css=\"tve-u-170d5275c0e\">\n\t<div class=\"tve-content-box-background\" data-css=\"tve-u-170d855003d\"><\/div>\n\t<div class=\"tve-cb\"><div class=\"thrv_wrapper thrv_text_element thrv-plain-text dynamic-group-jutqkhpr -jutqkhpr testo18\" data-css=\"tve-u-170c570fbad\"><div class=\"tcb-plain-text\" data-css=\"tve-u-170d51e01d7\" style=\"text-align: center;\">Training itinerary<\/div><\/div><div class=\"thrv_wrapper thrv-styled_list\" data-icon-code=\"icon-map-marked-alt-solid\" data-css=\"tve-u-170d527904f\"><ul class=\"tcb-styled-list\"><li class=\"thrv-styled-list-item\" data-css=\"tve-u-170c5601aa1\"><div class=\"tcb-styled-list-icon\"><div class=\"thrv_wrapper thrv_icon tve_no_drag tcb-no-delete tcb-no-clone tcb-no-save tcb-icon-inherit-style tcb-icon-display\" data-css=\"tve-u-170c55fdd2b\"><svg class=\"tcb-icon\" viewBox=\"0 0 576 512\" data-id=\"icon-map-marked-alt-solid\" data-name=\"\">\n            <path d=\"M288 0c-69.59 0-126 56.41-126 126 0 56.26 82.35 158.8 113.9 196.02 6.39 7.54 17.82 7.54 24.2 0C331.65 284.8 414 182.26 414 126 414 56.41 357.59 0 288 0zm0 168c-23.2 0-42-18.8-42-42s18.8-42 42-42 42 18.8 42 42-18.8 42-42 42zM20.12 215.95A32.006 32.006 0 0 0 0 245.66v250.32c0 11.32 11.43 19.06 21.94 14.86L160 448V214.92c-8.84-15.98-16.07-31.54-21.25-46.42L20.12 215.95zM288 359.67c-14.07 0-27.38-6.18-36.51-16.96-19.66-23.2-40.57-49.62-59.49-76.72v182l192 64V266c-18.92 27.09-39.82 53.52-59.49 76.72-9.13 10.77-22.44 16.95-36.51 16.95zm266.06-198.51L416 224v288l139.88-55.95A31.996 31.996 0 0 0 576 426.34V176.02c0-11.32-11.43-19.06-21.94-14.86z\"><\/path>\n        <\/svg><\/div><\/div><span class=\"thrv-advanced-inline-text tve_editable tcb-styled-list-icon-text tcb-no-delete tcb-no-save\" data-css=\"tve-u-170c56020bc\">A&nbsp;<strong>3-week path<\/strong>:<br>- Assessment<br>- Coaching online<br>- Closing the loop<\/span><\/li><\/ul><\/div><div class=\"thrv_wrapper thrv_text_element thrv-plain-text dynamic-group-jutqkhpr -jutqkhpr testo18\" data-css=\"tve-u-170d5218bfd\"><div class=\"tcb-plain-text\" style=\"text-align: center;\">Coach: <strong>Paolo Fabrizio<\/strong><\/div><div class=\"tcb-plain-text\" style=\"text-align: center;\"><strong>____________________________<\/strong><\/div><\/div><div class=\"thrv_wrapper thrv_text_element thrv-plain-text dynamic-group-jutqkhpr -jutqkhpr testo18\" data-css=\"tve-u-170d446cc52\"><div class=\"tcb-plain-text\" style=\"text-align: center;\"><strong><span data-css=\"tve-u-170d525ab33\" style=\"font-size: 21px;\"><\/span><\/strong><br><\/div><div class=\"tcb-plain-text\" style=\"text-align: center;\">1\u00b0 week - Assessment<\/div><\/div><div class=\"thrv_wrapper thrv-styled_list\" data-icon-code=\"icon-check\" data-css=\"tve-u-170d526bae0\"><ul class=\"tcb-styled-list\"><li class=\"thrv-styled-list-item\" data-css=\"tve-u-170d461e266\"><div class=\"tcb-styled-list-icon\"><div class=\"thrv_wrapper thrv_icon tve_no_drag tcb-no-delete tcb-no-clone tcb-no-save tcb-icon-inherit-style\" data-css=\"tve-u-170d461e267\"><svg class=\"tcb-icon\" viewBox=\"0 0 32 32\" data-id=\"icon-check\" data-name=\"\"><path d=\"M29.333 10.267c0 0.4-0.133 0.8-0.533 1.2l-14.8 14.8c-0.267 0.267-0.667 0.4-1.067 0.4s-0.933-0.133-1.2-0.533l-2.4-2.267-6.267-6.267c-0.267-0.267-0.4-0.667-0.4-1.2s0.133-0.8 0.533-1.2l2.4-2.4c0.267-0.133 0.667-0.4 1.067-0.4s0.8 0.133 1.2 0.533l5.067 5.067 11.2-11.333c0.267-0.267 0.667-0.533 1.2-0.533 0.4 0 0.8 0.133 1.2 0.533l2.4 2.4c0.267 0.267 0.4 0.667 0.4 1.2z\"><\/path><\/svg><\/div><\/div><span class=\"thrv-advanced-inline-text tve_editable tcb-styled-list-icon-text tcb-no-delete tcb-no-save\" data-css=\"tve-u-170d461e268\">A. KPI analysis (KPI)<\/span><\/li><li class=\"thrv-styled-list-item\" data-css=\"tve-u-170d461e269\"><div class=\"tcb-styled-list-icon\"><div class=\"thrv_wrapper thrv_icon tve_no_drag tcb-no-delete tcb-no-clone tcb-no-save tcb-icon-inherit-style\" data-css=\"tve-u-170d461e26a\"><svg class=\"tcb-icon\" viewBox=\"0 0 32 32\" data-id=\"icon-check\" data-name=\"\"><path d=\"M29.333 10.267c0 0.4-0.133 0.8-0.533 1.2l-14.8 14.8c-0.267 0.267-0.667 0.4-1.067 0.4s-0.933-0.133-1.2-0.533l-2.4-2.267-6.267-6.267c-0.267-0.267-0.4-0.667-0.4-1.2s0.133-0.8 0.533-1.2l2.4-2.4c0.267-0.133 0.667-0.4 1.067-0.4s0.8 0.133 1.2 0.533l5.067 5.067 11.2-11.333c0.267-0.267 0.667-0.533 1.2-0.533 0.4 0 0.8 0.133 1.2 0.533l2.4 2.4c0.267 0.267 0.4 0.667 0.4 1.2z\"><\/path><\/svg><\/div><\/div><span class=\"thrv-advanced-inline-text tve_editable tcb-styled-list-icon-text tcb-no-delete tcb-no-save\" data-css=\"tve-u-170d461e26b\">B. Internal \/ external Efficacia communication effectiveness<\/span><\/li><li class=\"thrv-styled-list-item\" data-css=\"tve-u-170d461e26c\"><div class=\"tcb-styled-list-icon\"><div class=\"thrv_wrapper thrv_icon tve_no_drag tcb-no-delete tcb-no-clone tcb-no-save tcb-icon-inherit-style\" data-css=\"tve-u-170d461e26d\"><svg class=\"tcb-icon\" viewBox=\"0 0 32 32\" data-id=\"icon-check\" data-name=\"\"><path d=\"M29.333 10.267c0 0.4-0.133 0.8-0.533 1.2l-14.8 14.8c-0.267 0.267-0.667 0.4-1.067 0.4s-0.933-0.133-1.2-0.533l-2.4-2.267-6.267-6.267c-0.267-0.267-0.4-0.667-0.4-1.2s0.133-0.8 0.533-1.2l2.4-2.4c0.267-0.133 0.667-0.4 1.067-0.4s0.8 0.133 1.2 0.533l5.067 5.067 11.2-11.333c0.267-0.267 0.667-0.533 1.2-0.533 0.4 0 0.8 0.133 1.2 0.533l2.4 2.4c0.267 0.267 0.4 0.667 0.4 1.2z\"><\/path><\/svg><\/div><\/div><span class=\"thrv-advanced-inline-text tve_editable tcb-styled-list-icon-text tcb-no-delete tcb-no-save\" data-css=\"tve-u-170d461e26e\">C. Digital team management<\/span><\/li><li class=\"thrv-styled-list-item\" data-css=\"tve-u-170d461e26f\"><div class=\"tcb-styled-list-icon\"><div class=\"thrv_wrapper thrv_icon tve_no_drag tcb-no-delete tcb-no-clone tcb-no-save tcb-icon-inherit-style\" data-css=\"tve-u-170d461e270\"><svg class=\"tcb-icon\" viewBox=\"0 0 32 32\" data-id=\"icon-check\" data-name=\"\"><path d=\"M29.333 10.267c0 0.4-0.133 0.8-0.533 1.2l-14.8 14.8c-0.267 0.267-0.667 0.4-1.067 0.4s-0.933-0.133-1.2-0.533l-2.4-2.267-6.267-6.267c-0.267-0.267-0.4-0.667-0.4-1.2s0.133-0.8 0.533-1.2l2.4-2.4c0.267-0.133 0.667-0.4 1.067-0.4s0.8 0.133 1.2 0.533l5.067 5.067 11.2-11.333c0.267-0.267 0.667-0.533 1.2-0.533 0.4 0 0.8 0.133 1.2 0.533l2.4 2.4c0.267 0.267 0.4 0.667 0.4 1.2z\"><\/path><\/svg><\/div><\/div><span class=\"thrv-advanced-inline-text tve_editable tcb-styled-list-icon-text tcb-no-delete tcb-no-save\" data-css=\"tve-u-170d461e271\">Personalized feedback release&nbsp;<\/span><\/li><\/ul><\/div><div class=\"thrv_wrapper thrv_text_element thrv-plain-text dynamic-group-jutqkhpr -jutqkhpr testo18\" data-css=\"tve-u-170d446cc52\"><div class=\"tcb-plain-text\" style=\"text-align: center;\">2\u00b0 week- Coaching &amp; mentorship<\/div><\/div><div class=\"thrv_wrapper thrv-styled_list\" data-icon-code=\"icon-check\" data-css=\"tve-u-170d526e689\"><ul class=\"tcb-styled-list\"><li class=\"thrv-styled-list-item\" data-css=\"tve-u-170d4630a24\"><div class=\"tcb-styled-list-icon\"><div class=\"thrv_wrapper thrv_icon tve_no_drag tcb-no-delete tcb-no-clone tcb-no-save tcb-icon-inherit-style\" data-css=\"tve-u-170d4630a25\"><svg class=\"tcb-icon\" viewBox=\"0 0 32 32\" data-id=\"icon-check\" data-name=\"\"><path d=\"M29.333 10.267c0 0.4-0.133 0.8-0.533 1.2l-14.8 14.8c-0.267 0.267-0.667 0.4-1.067 0.4s-0.933-0.133-1.2-0.533l-2.4-2.267-6.267-6.267c-0.267-0.267-0.4-0.667-0.4-1.2s0.133-0.8 0.533-1.2l2.4-2.4c0.267-0.133 0.667-0.4 1.067-0.4s0.8 0.133 1.2 0.533l5.067 5.067 11.2-11.333c0.267-0.267 0.667-0.533 1.2-0.533 0.4 0 0.8 0.133 1.2 0.533l2.4 2.4c0.267 0.267 0.4 0.667 0.4 1.2z\"><\/path><\/svg><\/div><\/div><span class=\"thrv-advanced-inline-text tve_editable tcb-styled-list-icon-text tcb-no-delete tcb-no-save\" data-css=\"tve-u-170d4630a26\">Coaching one-on-one<\/span><\/li><li class=\"thrv-styled-list-item\" data-css=\"tve-u-170d4630a27\"><div class=\"tcb-styled-list-icon\"><div class=\"thrv_wrapper thrv_icon tve_no_drag tcb-no-delete tcb-no-clone tcb-no-save tcb-icon-inherit-style\" data-css=\"tve-u-170d4630a28\"><svg class=\"tcb-icon\" viewBox=\"0 0 32 32\" data-id=\"icon-check\" data-name=\"\"><path d=\"M29.333 10.267c0 0.4-0.133 0.8-0.533 1.2l-14.8 14.8c-0.267 0.267-0.667 0.4-1.067 0.4s-0.933-0.133-1.2-0.533l-2.4-2.267-6.267-6.267c-0.267-0.267-0.4-0.667-0.4-1.2s0.133-0.8 0.533-1.2l2.4-2.4c0.267-0.133 0.667-0.4 1.067-0.4s0.8 0.133 1.2 0.533l5.067 5.067 11.2-11.333c0.267-0.267 0.667-0.533 1.2-0.533 0.4 0 0.8 0.133 1.2 0.533l2.4 2.4c0.267 0.267 0.4 0.667 0.4 1.2z\"><\/path><\/svg><\/div><\/div><span class=\"thrv-advanced-inline-text tve_editable tcb-styled-list-icon-text tcb-no-delete tcb-no-save\" data-css=\"tve-u-170d4630a29\">Personalized exercises assigned<\/span><\/li><li class=\"thrv-styled-list-item\" data-css=\"tve-u-170d4630a2a\"><div class=\"tcb-styled-list-icon\"><div class=\"thrv_wrapper thrv_icon tve_no_drag tcb-no-delete tcb-no-clone tcb-no-save tcb-icon-inherit-style\" data-css=\"tve-u-170d4630a2b\"><svg class=\"tcb-icon\" viewBox=\"0 0 32 32\" data-id=\"icon-check\" data-name=\"\"><path d=\"M29.333 10.267c0 0.4-0.133 0.8-0.533 1.2l-14.8 14.8c-0.267 0.267-0.667 0.4-1.067 0.4s-0.933-0.133-1.2-0.533l-2.4-2.267-6.267-6.267c-0.267-0.267-0.4-0.667-0.4-1.2s0.133-0.8 0.533-1.2l2.4-2.4c0.267-0.133 0.667-0.4 1.067-0.4s0.8 0.133 1.2 0.533l5.067 5.067 11.2-11.333c0.267-0.267 0.667-0.533 1.2-0.533 0.4 0 0.8 0.133 1.2 0.533l2.4 2.4c0.267 0.267 0.4 0.667 0.4 1.2z\"><\/path><\/svg><\/div><\/div><span class=\"thrv-advanced-inline-text tve_editable tcb-styled-list-icon-text tcb-no-delete tcb-no-save\" data-css=\"tve-u-170d4630a2c\">Check exercises<\/span><\/li><\/ul><\/div><div class=\"thrv_wrapper thrv_text_element thrv-plain-text dynamic-group-jutqkhpr -jutqkhpr testo18\" data-css=\"tve-u-170d446cc52\"><div class=\"tcb-plain-text\" style=\"text-align: center;\">3\u00b0 week - Closing the loop<\/div><\/div><div class=\"thrv_wrapper thrv-styled_list\" data-icon-code=\"icon-check\" data-css=\"tve-u-170d52708bd\"><ul class=\"tcb-styled-list\"><li class=\"thrv-styled-list-item\" data-css=\"tve-u-170d465960a\"><div class=\"tcb-styled-list-icon\"><div class=\"thrv_wrapper thrv_icon tve_no_drag tcb-no-delete tcb-no-clone tcb-no-save tcb-icon-inherit-style\" data-css=\"tve-u-170d465960b\"><svg class=\"tcb-icon\" viewBox=\"0 0 32 32\" data-id=\"icon-check\" data-name=\"\"><path d=\"M29.333 10.267c0 0.4-0.133 0.8-0.533 1.2l-14.8 14.8c-0.267 0.267-0.667 0.4-1.067 0.4s-0.933-0.133-1.2-0.533l-2.4-2.267-6.267-6.267c-0.267-0.267-0.4-0.667-0.4-1.2s0.133-0.8 0.533-1.2l2.4-2.4c0.267-0.133 0.667-0.4 1.067-0.4s0.8 0.133 1.2 0.533l5.067 5.067 11.2-11.333c0.267-0.267 0.667-0.533 1.2-0.533 0.4 0 0.8 0.133 1.2 0.533l2.4 2.4c0.267 0.267 0.4 0.667 0.4 1.2z\"><\/path><\/svg><\/div><\/div><span class=\"thrv-advanced-inline-text tve_editable tcb-styled-list-icon-text tcb-no-delete tcb-no-save\" data-css=\"tve-u-170d465960c\">De-briefing achieved results<\/span><\/li><li class=\"thrv-styled-list-item\" data-css=\"tve-u-170d465960a\"><div class=\"tcb-styled-list-icon\"><div class=\"thrv_wrapper thrv_icon tve_no_drag tcb-no-delete tcb-no-clone tcb-no-save tcb-icon-inherit-style\" data-css=\"tve-u-170d46653ec\"><svg class=\"tcb-icon\" viewBox=\"0 0 32 32\" data-id=\"icon-check\" data-name=\"\"><path d=\"M29.333 10.267c0 0.4-0.133 0.8-0.533 1.2l-14.8 14.8c-0.267 0.267-0.667 0.4-1.067 0.4s-0.933-0.133-1.2-0.533l-2.4-2.267-6.267-6.267c-0.267-0.267-0.4-0.667-0.4-1.2s0.133-0.8 0.533-1.2l2.4-2.4c0.267-0.133 0.667-0.4 1.067-0.4s0.8 0.133 1.2 0.533l5.067 5.067 11.2-11.333c0.267-0.267 0.667-0.533 1.2-0.533 0.4 0 0.8 0.133 1.2 0.533l2.4 2.4c0.267 0.267 0.4 0.667 0.4 1.2z\"><\/path><\/svg><\/div><\/div><span class=\"thrv-advanced-inline-text tve_editable tcb-styled-list-icon-text tcb-no-delete tcb-no-save\" data-css=\"tve-u-170d465960c\">Potential strategic developments<\/span><\/li><li class=\"thrv-styled-list-item\" data-css=\"tve-u-170d465960a\"><div class=\"tcb-styled-list-icon\"><div class=\"thrv_wrapper thrv_icon tve_no_drag tcb-no-delete tcb-no-clone tcb-no-save tcb-icon-inherit-style\" data-css=\"tve-u-170d4673cd3\"><svg class=\"tcb-icon\" viewBox=\"0 0 32 32\" data-id=\"icon-check\" data-name=\"\"><path d=\"M29.333 10.267c0 0.4-0.133 0.8-0.533 1.2l-14.8 14.8c-0.267 0.267-0.667 0.4-1.067 0.4s-0.933-0.133-1.2-0.533l-2.4-2.267-6.267-6.267c-0.267-0.267-0.4-0.667-0.4-1.2s0.133-0.8 0.533-1.2l2.4-2.4c0.267-0.133 0.667-0.4 1.067-0.4s0.8 0.133 1.2 0.533l5.067 5.067 11.2-11.333c0.267-0.267 0.667-0.533 1.2-0.533 0.4 0 0.8 0.133 1.2 0.533l2.4 2.4c0.267 0.267 0.4 0.667 0.4 1.2z\"><\/path><\/svg><\/div><\/div><span class=\"thrv-advanced-inline-text tve_editable tcb-styled-list-icon-text tcb-no-delete tcb-no-save\" data-css=\"tve-u-170d465960c\">Digital skill assessment for your team (only with SUPERIOR plan)<\/span><\/li><\/ul><\/div><div class=\"thrv_wrapper thrv_text_element thrv-plain-text dynamic-group-jutqkhpr -jutqkhpr testo18\" data-css=\"tve-u-170d446cc52\"><div class=\"tcb-plain-text\" style=\"text-align: center;\">Suggested publications<\/div><\/div><div class=\"thrv_wrapper thrv-styled_list\" data-icon-code=\"icon-check\" data-css=\"tve-u-170d52720b8\"><ul class=\"tcb-styled-list\"><li class=\"thrv-styled-list-item\" data-css=\"tve-u-170d4698922\"><div class=\"tcb-styled-list-icon\"><div class=\"thrv_wrapper thrv_icon tve_no_drag tcb-no-delete tcb-no-clone tcb-no-save tcb-icon-inherit-style\" data-css=\"tve-u-170d4698923\" style=\"\"><svg class=\"tcb-icon\" viewBox=\"0 0 32 32\" data-id=\"icon-check\" data-name=\"\"><path d=\"M29.333 10.267c0 0.4-0.133 0.8-0.533 1.2l-14.8 14.8c-0.267 0.267-0.667 0.4-1.067 0.4s-0.933-0.133-1.2-0.533l-2.4-2.267-6.267-6.267c-0.267-0.267-0.4-0.667-0.4-1.2s0.133-0.8 0.533-1.2l2.4-2.4c0.267-0.133 0.667-0.4 1.067-0.4s0.8 0.133 1.2 0.533l5.067 5.067 11.2-11.333c0.267-0.267 0.667-0.533 1.2-0.533 0.4 0 0.8 0.133 1.2 0.533l2.4 2.4c0.267 0.267 0.4 0.667 0.4 1.2z\"><\/path><\/svg><\/div><\/div><span class=\"thrv-advanced-inline-text tve_editable tcb-styled-list-icon-text tcb-no-delete tcb-no-save\" data-css=\"tve-u-170d4698924\">E-book \"Digital Customer Service Personas\u00a9\"<\/span><\/li><\/ul><\/div><\/div>\n<\/div><\/div><\/div><div class=\"tcb-flex-col c-66\"><div class=\"tcb-col\"><div class=\"thrv_wrapper thrv-columns\" style=\"--tcb-col-el-width: 712.344;\"><div class=\"tcb-flex-row tcb--cols--2\"><div class=\"tcb-flex-col\"><div class=\"tcb-col\"><div class=\"thrv_wrapper thrv_text_element thrv-plain-text dynamic-group-jutqkhpr -jutqkhpr testo18\" data-css=\"tve-u-170b1d9b23b\"><div class=\"tcb-plain-text\" data-css=\"tve-u-170d841d118\" style=\"text-align: center;\">Introduction<\/div><\/div><div class=\"thrv_wrapper thrv_text_element thrv-plain-text dynamic-group-jutqkhpr -jutqkhpr testo18\" data-css=\"tve-u-170b1d9b23b\"><div class=\"tcb-plain-text\" data-css=\"tve-u-170d35e1f06\"><br><\/div><div class=\"tcb-plain-text\" data-css=\"tve-u-170d35e1f06\"><span style=\"font-family: &quot;Open Sans&quot;, sans-serif; letter-spacing: 0px;\">I<\/span>ntegrating digital channels into customer service is no longer an option. Among these, <em>social media, live chat and messaging apps<\/em> are the main one, with their own peculiarities.<br><br>Consequently, even the most experienced customer service manager need to acquire new skills to make the most of the opportunities deriving from Digital Customer Service.<br><br>Therefore I gathered the wishes of many customer service \/ contact center managers building up this online course.<br><br>I'm talking about people who want to optimize their time.<br><br>Who want to know best practices and apply them in their organization.<br><br>Who want to have as a coach a Digital Customer Service specialist who for years has helped companies of various industries and sizes.<\/div><\/div><\/div><\/div><div class=\"tcb-flex-col\"><div class=\"tcb-col\" data-css=\"tve-u-170d475fc35\"><div class=\"thrv_wrapper thrv_text_element thrv-plain-text dynamic-group-jutqkhpr -jutqkhpr testo18\" data-css=\"tve-u-170b1d9b23b\"><div class=\"tcb-plain-text\" data-css=\"tve-u-170d841f36e\" style=\"text-align: center;\">What you will bring home<\/div><\/div><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box tve-elem-default-pad\" data-css=\"tve-u-170d9ae2244\">\n\t<div class=\"tve-content-box-background\"><\/div>\n\t<div class=\"tve-cb\"><div class=\"thrv_wrapper thrv-styled_list\" data-icon-code=\"icon-check\" data-css=\"tve-u-170d360546c\"><ul class=\"tcb-styled-list\"><li class=\"thrv-styled-list-item\" data-css=\"tve-u-170d3605470\"><div class=\"tcb-styled-list-icon\"><div class=\"thrv_wrapper thrv_icon tve_no_drag tcb-no-delete tcb-no-clone tcb-no-save tcb-icon-inherit-style\" data-css=\"tve-u-170d3605471\"><svg class=\"tcb-icon\" viewBox=\"0 0 32 32\" data-id=\"icon-check\" data-name=\"\"><path d=\"M29.333 10.267c0 0.4-0.133 0.8-0.533 1.2l-14.8 14.8c-0.267 0.267-0.667 0.4-1.067 0.4s-0.933-0.133-1.2-0.533l-2.4-2.267-6.267-6.267c-0.267-0.267-0.4-0.667-0.4-1.2s0.133-0.8 0.533-1.2l2.4-2.4c0.267-0.133 0.667-0.4 1.067-0.4s0.8 0.133 1.2 0.533l5.067 5.067 11.2-11.333c0.267-0.267 0.667-0.533 1.2-0.533 0.4 0 0.8 0.133 1.2 0.533l2.4 2.4c0.267 0.267 0.4 0.667 0.4 1.2z\"><\/path><\/svg><\/div><\/div><span class=\"thrv-advanced-inline-text tve_editable tcb-styled-list-icon-text tcb-no-delete tcb-no-save\" data-css=\"tve-u-170d856d964\">Essential skills and competencies to become Digital Customer Service Manager<\/span><\/li><li class=\"thrv-styled-list-item\" data-css=\"tve-u-170d3605473\"><div class=\"tcb-styled-list-icon\"><div class=\"thrv_wrapper thrv_icon tve_no_drag tcb-no-delete tcb-no-clone tcb-no-save tcb-icon-inherit-style\" data-css=\"tve-u-170d3605474\"><svg class=\"tcb-icon\" viewBox=\"0 0 32 32\" data-id=\"icon-check\" data-name=\"\"><path d=\"M29.333 10.267c0 0.4-0.133 0.8-0.533 1.2l-14.8 14.8c-0.267 0.267-0.667 0.4-1.067 0.4s-0.933-0.133-1.2-0.533l-2.4-2.267-6.267-6.267c-0.267-0.267-0.4-0.667-0.4-1.2s0.133-0.8 0.533-1.2l2.4-2.4c0.267-0.133 0.667-0.4 1.067-0.4s0.8 0.133 1.2 0.533l5.067 5.067 11.2-11.333c0.267-0.267 0.667-0.533 1.2-0.533 0.4 0 0.8 0.133 1.2 0.533l2.4 2.4c0.267 0.267 0.4 0.667 0.4 1.2z\"><\/path><\/svg><\/div><\/div><span class=\"thrv-advanced-inline-text tve_editable tcb-styled-list-icon-text tcb-no-delete tcb-no-save\" data-css=\"tve-u-170d3605475\">Actionable tips for your team \/ organization thanks to coaching one-on-one activities<\/span><\/li><li class=\"thrv-styled-list-item\" data-css=\"tve-u-170d3605476\"><div class=\"tcb-styled-list-icon\"><div class=\"thrv_wrapper thrv_icon tve_no_drag tcb-no-delete tcb-no-clone tcb-no-save tcb-icon-inherit-style\" data-css=\"tve-u-170d3605477\"><svg class=\"tcb-icon\" viewBox=\"0 0 32 32\" data-id=\"icon-check\" data-name=\"\"><path d=\"M29.333 10.267c0 0.4-0.133 0.8-0.533 1.2l-14.8 14.8c-0.267 0.267-0.667 0.4-1.067 0.4s-0.933-0.133-1.2-0.533l-2.4-2.267-6.267-6.267c-0.267-0.267-0.4-0.667-0.4-1.2s0.133-0.8 0.533-1.2l2.4-2.4c0.267-0.133 0.667-0.4 1.067-0.4s0.8 0.133 1.2 0.533l5.067 5.067 11.2-11.333c0.267-0.267 0.667-0.533 1.2-0.533 0.4 0 0.8 0.133 1.2 0.533l2.4 2.4c0.267 0.267 0.4 0.667 0.4 1.2z\"><\/path><\/svg><\/div><\/div><span class=\"thrv-advanced-inline-text tve_editable tcb-styled-list-icon-text tcb-no-delete tcb-no-save\" data-css=\"tve-u-170d3605478\">Constant interaction and assistance during your training itinerary.<\/span><\/li><li class=\"thrv-styled-list-item\" data-css=\"tve-u-170d3605470\"><div class=\"tcb-styled-list-icon\"><div class=\"thrv_wrapper thrv_icon tve_no_drag tcb-no-delete tcb-no-clone tcb-no-save tcb-icon-inherit-style\" data-css=\"tve-u-170d46b2d34\"><svg class=\"tcb-icon\" viewBox=\"0 0 32 32\" data-id=\"icon-check\" data-name=\"\"><path d=\"M29.333 10.267c0 0.4-0.133 0.8-0.533 1.2l-14.8 14.8c-0.267 0.267-0.667 0.4-1.067 0.4s-0.933-0.133-1.2-0.533l-2.4-2.267-6.267-6.267c-0.267-0.267-0.4-0.667-0.4-1.2s0.133-0.8 0.533-1.2l2.4-2.4c0.267-0.133 0.667-0.4 1.067-0.4s0.8 0.133 1.2 0.533l5.067 5.067 11.2-11.333c0.267-0.267 0.667-0.533 1.2-0.533 0.4 0 0.8 0.133 1.2 0.533l2.4 2.4c0.267 0.267 0.4 0.667 0.4 1.2z\"><\/path><\/svg><\/div><\/div><span class=\"thrv-advanced-inline-text tve_editable tcb-styled-list-icon-text tcb-no-delete tcb-no-save\" data-css=\"tve-u-170d3605472\">Ebook 'Digital Customer Service Personas\u00a9'<\/span><\/li><li class=\"thrv-styled-list-item\" data-css=\"tve-u-170d3605470\"><div class=\"tcb-styled-list-icon\"><div class=\"thrv_wrapper thrv_icon tve_no_drag tcb-no-delete tcb-no-clone tcb-no-save tcb-icon-inherit-style\" data-css=\"tve-u-170d46b2d34\"><svg class=\"tcb-icon\" viewBox=\"0 0 32 32\" data-id=\"icon-check\" data-name=\"\"><path d=\"M29.333 10.267c0 0.4-0.133 0.8-0.533 1.2l-14.8 14.8c-0.267 0.267-0.667 0.4-1.067 0.4s-0.933-0.133-1.2-0.533l-2.4-2.267-6.267-6.267c-0.267-0.267-0.4-0.667-0.4-1.2s0.133-0.8 0.533-1.2l2.4-2.4c0.267-0.133 0.667-0.4 1.067-0.4s0.8 0.133 1.2 0.533l5.067 5.067 11.2-11.333c0.267-0.267 0.667-0.533 1.2-0.533 0.4 0 0.8 0.133 1.2 0.533l2.4 2.4c0.267 0.267 0.4 0.667 0.4 1.2z\"><\/path><\/svg><\/div><\/div><span class=\"thrv-advanced-inline-text tve_editable tcb-styled-list-icon-text tcb-no-delete tcb-no-save\" data-css=\"tve-u-170d3605472\">Certificate 'Coaching Digital Customer Service Manager'<\/span><\/li><\/ul><\/div><\/div>\n<\/div><div class=\"thrv_wrapper thrv_text_element thrv-plain-text dynamic-group-jutqkhpr -jutqkhpr testo18\" data-css=\"tve-u-170b1d9b23b\"><div class=\"tcb-plain-text\" data-css=\"tve-u-170d8451216\" style=\"text-align: center;\">This course is for you if<\/div><\/div><div class=\"thrv_wrapper thrv_text_element thrv-plain-text dynamic-group-jutqkhpr -jutqkhpr testo18 int12\" data-css=\"tve-u-170d47b76c1\"><ul class=\"\"><li class=\"tcb-plain-text\" data-css=\"tve-u-17175675b68\" style=\"\">You are responsible for a customer service \/ contact center and are willing to get involved<\/li><li class=\"tcb-plain-text\" data-css=\"tve-u-17175675b6d\" style=\"\">You are already convinced of the opportunities of the Digital Customer Service<\/li><li class=\"tcb-plain-text\" data-css=\"tve-u-17175675b71\" style=\"\">You want to upskill \/ optimize your digital skills<\/li><li class=\"tcb-plain-text\" data-css=\"tve-u-17175675b75\" style=\"\">You are looking for an online &nbsp;customized training itinerary<\/li><li class=\"tcb-plain-text\" data-css=\"tve-u-17175675b7a\" style=\"\">You seek constant assistance and interaction with your coach<\/li><\/ul><\/div><\/div><\/div><\/div><\/div><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box dynamic-group-juntbri5\" data-css=\"tve-u-170bed611b5\">\n\t<div class=\"tve-content-box-background\" data-css=\"tve-u-170b1d08ed6\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-170b1d08ed7\"><div class=\"thrv_responsive_video thrv_wrapper\" data-type=\"vimeo\" data-video-color=\"rgb(23, 151, 237)\" data-overlay=\"0\" data-url=\"https:\/\/vimeo.com\/404006652\" data-aspect-ratio=\"16:9\" data-aspect-ratio-default=\"0\" data-float-visibility=\"mobile\" data-float-position=\"top-left\" data-float-width-d=\"300px\" data-float-padding1-d=\"25px\" data-float-padding2-d=\"25px\">\n<div class=\"tve_responsive_video_container\" style=\"padding-bottom: 56.25%;\">\n<div class=\"tcb-video-float-container\"><iframe data-code=\"404006652\" data-provider=\"vimeo\" frameborder=\"0\" allowfullscreen=\"\" id=\"player_1\" data-src=\"https:\/\/player.vimeo.com\/video\/404006652?portrait=1&amp;title=1&amp;color=1797ed&amp;byline=1&amp;autopause=0\"><\/iframe><div class=\"video_overlay\"><\/div><\/div>\n<\/div>\n<\/div><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box dynamic-group-juntbhll\" data-css=\"tve-u-170b1d08ece\">\n\t<div class=\"tve-content-box-background\" data-css=\"tve-u-170b1d08ed8\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-170b1d08ed9\"><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><div class=\"thrv_wrapper\" style=\"padding-top: 0px !important; padding-bottom: 0px !important;\">\n<hr class=\"tve_sep tve_sep1\">\n<\/div><div class=\"thrv_wrapper thrv-pricing-table\" data-ct=\"pricing_table-24177\">\n\t<div class=\"thrv_wrapper thrv-button-group tcb-no-clone tcb-no-delete tve_no_drag tcb-no-save tcb-permanently-hidden\" data-price-button-group=\"tve-u-price-button-group-170d3eb406e\">\n\t\t<div class=\"thrv_wrapper thrv-button-group-item tcb-no-clone tcb-no-delete tve_no_drag tcb-no-title tcb-no-save tcb-active-state\" data-default=\"true\" data-instance=\"1760695\" data-selector=\"[data-price-button-group=&quot;tve-u-price-button-group-170d3eb406e&quot;] .thrv-button-group-item.tcb-active-state\">\n\t\t\t<a href=\"#\" class=\"tcb-button-link\">\n\t\t\t\t<span class=\"tcb-button-texts\"><span class=\"tcb-button-text thrv-inline-text\">Instance 1<\/span><\/span>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div><div class=\"thrv_wrapper thrv_text_element tve_empty_dropzone\" data-css=\"tve-u-1602bdb5b81\" data-tag=\"h2\"><h2 class=\"tve_p_center rft\" data-fontsize=\"39\" data-lineheight=\"58\">Benefits<\/h2><\/div><div class=\"thrv_wrapper thrv-columns\" data-css=\"tve-u-170bed50500\" style=\"--tcb-col-el-width: 1076.02;\"><div class=\"tcb-flex-row tcb--cols--1\" data-css=\"tve-u-170bed50c12\"><div class=\"tcb-flex-col\"><div class=\"tcb-col\"><div class=\"thrv_wrapper thrv-columns\" data-css=\"tve-u-170bed527b5\" style=\"--tcb-col-el-width: 1076.02;\"><div class=\"tcb-flex-row tcb--cols--3\" data-css=\"tve-u-170bed52df6\"><div class=\"tcb-flex-col\"><div class=\"tcb-col\"><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box dynamic-group-jutqkwfd\" data-css=\"tve-u-170bed573be\">\n\t<div class=\"tve-content-box-background\" data-css=\"tve-u-170b1d9b238\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-170b1d9b239\"><div class=\"thrv_wrapper thrv-columns\" data-css=\"tve-u-170b1e219f9\" style=\"--tcb-col-el-width: 346.683;\"><div class=\"tcb-flex-row tcb--cols--1\" data-css=\"tve-u-170b1e22dcf\"><div class=\"tcb-flex-col\"><div class=\"tcb-col\" data-css=\"tve-u-170b5a81673\"><div class=\"thrv_wrapper thrv_icon tcb-icon-display icoblu60\" data-css=\"tve-u-170b6c28806\"><svg class=\"tcb-icon\" viewBox=\"0 0 448 512\" data-id=\"icon-calendar-alt-light\" data-name=\"\">\n            <path d=\"M400 64h-48V12c0-6.6-5.4-12-12-12h-8c-6.6 0-12 5.4-12 12v52H128V12c0-6.6-5.4-12-12-12h-8c-6.6 0-12 5.4-12 12v52H48C21.5 64 0 85.5 0 112v352c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48V112c0-26.5-21.5-48-48-48zM48 96h352c8.8 0 16 7.2 16 16v48H32v-48c0-8.8 7.2-16 16-16zm352 384H48c-8.8 0-16-7.2-16-16V192h384v272c0 8.8-7.2 16-16 16zM148 320h-40c-6.6 0-12-5.4-12-12v-40c0-6.6 5.4-12 12-12h40c6.6 0 12 5.4 12 12v40c0 6.6-5.4 12-12 12zm96 0h-40c-6.6 0-12-5.4-12-12v-40c0-6.6 5.4-12 12-12h40c6.6 0 12 5.4 12 12v40c0 6.6-5.4 12-12 12zm96 0h-40c-6.6 0-12-5.4-12-12v-40c0-6.6 5.4-12 12-12h40c6.6 0 12 5.4 12 12v40c0 6.6-5.4 12-12 12zm-96 96h-40c-6.6 0-12-5.4-12-12v-40c0-6.6 5.4-12 12-12h40c6.6 0 12 5.4 12 12v40c0 6.6-5.4 12-12 12zm-96 0h-40c-6.6 0-12-5.4-12-12v-40c0-6.6 5.4-12 12-12h40c6.6 0 12 5.4 12 12v40c0 6.6-5.4 12-12 12zm192 0h-40c-6.6 0-12-5.4-12-12v-40c0-6.6 5.4-12 12-12h40c6.6 0 12 5.4 12 12v40c0 6.6-5.4 12-12 12z\"><\/path>\n        <\/svg><\/div><\/div><\/div><\/div><\/div><div class=\"thrv_wrapper thrv_text_element thrv-plain-text dynamic-group-jutqkobc -jutqkobc testo20\" data-css=\"tve-u-170b1d9b23d\"><div class=\"tcb-plain-text\" data-css=\"tve-u-170b5a92071\" style=\"text-align: center;\"><strong><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\">Time<\/font><\/font><\/font><\/font><\/font><\/font><\/strong><\/div><\/div><div class=\"thrv_wrapper thrv_text_element thrv-plain-text dynamic-group-jutqkhpr -jutqkhpr testo18\" data-css=\"tve-u-170b1d9b23b\"><div class=\"tcb-plain-text\" style=\"text-align: center;\"><br><\/div><div class=\"tcb-plain-text\">Optimize your time by managing the online learning path.<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"tcb-flex-col\"><div class=\"tcb-col\"><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box dynamic-group-jutqkwfd\" data-css=\"tve-u-170bed54794\">\n\t<div class=\"tve-content-box-background\" data-css=\"tve-u-170b1d9b238\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-170b1d9b239\"><div class=\"thrv_wrapper thrv-columns\" data-css=\"tve-u-170b1e219f9\" style=\"--tcb-col-el-width: 346.683;\"><div class=\"tcb-flex-row tcb--cols--1\" data-css=\"tve-u-170b1e22dcf\"><div class=\"tcb-flex-col\"><div class=\"tcb-col\"><div class=\"thrv_wrapper thrv_icon tcb-icon-display icoblu60\" data-css=\"tve-u-170b6aa8d93\"><svg class=\"tcb-icon\" viewBox=\"0 0 448 512\" data-id=\"icon-user-graduate-regular\" data-name=\"\">\n            <path d=\"M13.2 100l6.8 2v37.6c-7 4.2-12 11.5-12 20.3 0 8.4 4.6 15.4 11.1 19.7L3.5 242c-1.7 6.9 2.1 14 7.6 14h41.8c5.5 0 9.3-7.1 7.6-14l-15.6-62.3C51.4 175.4 56 168.4 56 160c0-8.8-5-16.1-12-20.3v-30.5L90.6 123C84 139.4 80 157.2 80 176c0 79.5 64.5 144 144 144s144-64.5 144-144c0-18.8-4-36.6-10.6-53l77.4-23c17.6-5.2 17.6-34.8 0-40L240.9 2.5C235.3.8 229.7 0 224 0s-11.3.8-16.9 2.5L13.2 60c-17.6 5.2-17.6 34.8 0 40zM224 272c-52.9 0-96-43.1-96-96 0-14.1 3.3-27.3 8.8-39.3l70.4 20.9c14.8 4.4 27.2 2 33.8 0l70.4-20.9c5.5 12 8.8 25.3 8.8 39.3-.2 52.9-43.3 96-96.2 96zm-3.2-223.5c1-.3 3.3-.9 6.5 0L333.5 80l-106.3 31.5c-2.1.6-4.2.7-6.5 0L114.5 80l106.3-31.5zm98.6 272.1L224 400l-95.4-79.4C57.1 323.7 0 382.2 0 454.4v9.6c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48v-9.6c0-72.2-57.1-130.7-128.6-133.8zM200 464H48v-9.6c0-40.4 27.9-74.4 66-83.5l86 71.6V464zm200 0H248v-21.5l86-71.6c38.1 9.1 66 43.1 66 83.5v9.6z\"><\/path>\n        <\/svg><\/div><\/div><\/div><\/div><\/div><div class=\"thrv_wrapper thrv_text_element thrv-plain-text dynamic-group-jutqkobc -jutqkobc testo20\" data-css=\"tve-u-170b1d9b23d\"><div class=\"tcb-plain-text\" data-css=\"tve-u-170b5a937f1\" style=\"text-align: center;\"><strong><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\">Know-how<\/font><\/font><\/font><\/font><\/font><\/font><\/strong><\/div><\/div><div class=\"thrv_wrapper thrv_text_element thrv-plain-text dynamic-group-jutqkhpr -jutqkhpr testo18\" data-css=\"tve-u-170b1d9b23b\"><div class=\"tcb-plain-text\" style=\"text-align: center;\"><br><\/div><div class=\"tcb-plain-text\">Acquire essential skills to become Digital Customer Service Manager.<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"tcb-flex-col\"><div class=\"tcb-col\"><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box dynamic-group-jutqkwfd\" data-css=\"tve-u-170bed58369\">\n\t<div class=\"tve-content-box-background\" data-css=\"tve-u-170b1d9b238\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-170b1d9b239\"><div class=\"thrv_wrapper thrv-columns\" data-css=\"tve-u-170b1e219f9\" style=\"--tcb-col-el-width: 346.683;\"><div class=\"tcb-flex-row tcb--cols--1\" data-css=\"tve-u-170b1e22dcf\"><div class=\"tcb-flex-col\"><div class=\"tcb-col\"><div class=\"thrv_wrapper thrv_icon tcb-icon-display icoblu60\" data-css=\"tve-u-170b6aa5e05\"><svg class=\"tcb-icon\" viewBox=\"0 0 582.5 512\" data-id=\"icon-rocketchat-brands\" data-name=\"\">\n            <path d=\"M491.9 105.9c-77.8-51.4-181.2-63.1-267.1-47.6C128.7-34.4 21 8.2 0 20.5c0 0 73.9 62.8 61.9 117.8-87.5 89.2-45.9 188.5 0 235.4C73.9 428.7 0 491.5 0 491.5c20.8 12.3 128.2 54.8 224.8-37.4 85.7 15.4 189.1 3.8 267.1-47.7 120.6-77 121-223.1 0-300.5zm-194.4 300c-30.1.1-60-3.8-89.1-11.5l-20 19.3c-11.1 10.8-23.6 20.1-37 27.7-16.3 8.2-34.1 13.3-52.3 14.9 1-1.8 1.9-3.6 2.8-5.3 20-37.1 25.4-70.3 16.2-99.8-32.9-25.9-52.6-59-52.6-95.2 0-82.9 103.9-150.1 232-150.1s232 67.2 232 150.1c0 82.9-103.9 149.9-232 149.9zM186.2 291.7c-19.1.3-34.9-15-35.2-34.1-.7-45.9 68.6-46.9 69.3-1.1v.5c.2 19.3-15.5 34.7-34.1 34.7zm74.6-34.1c-.8-45.9 68.5-47 69.3-1.2v.6c.4 45.6-68.5 46.1-69.3.6zm145 34.1c-19.1.3-34.9-15-35.2-34.1-.7-45.9 68.6-46.9 69.3-1.1v.5c.2 19-15 34.6-34.1 34.7z\"><\/path>\n        <\/svg><\/div><\/div><\/div><\/div><\/div><div class=\"thrv_wrapper thrv_text_element thrv-plain-text dynamic-group-jutqkobc -jutqkobc testo20\" data-css=\"tve-u-170b1d9b23d\"><div class=\"tcb-plain-text\" data-css=\"tve-u-170b5a9534d\" style=\"text-align: center;\"><strong><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\">Interaction<\/font><\/font><\/font><\/font><\/font><\/font><\/strong><\/div><\/div><div class=\"thrv_wrapper thrv_text_element thrv-plain-text dynamic-group-jutqkhpr -jutqkhpr testo18\" data-css=\"tve-u-170b1d9b23b\"><div class=\"tcb-plain-text\" data-css=\"tve-u-170b5a9a57d\" style=\"text-align: center;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><\/font><\/font><\/font><\/font><\/font><\/font><\/font><\/font><br><\/div><div class=\"tcb-plain-text\" data-css=\"tve-u-170b69337f1\">Interact with me during your training journey.<\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"thrv_wrapper\" style=\"padding-top: 0px !important; padding-bottom: 0px !important;\">\n<hr class=\"tve_sep tve_sep1\">\n<\/div><div class=\"thrv_wrapper thrv_text_element tve_empty_dropzone\" data-css=\"tve-u-1602b48cf80\" data-tag=\"h2\"><h2 class=\"tve_p_center rft\" data-fontsize=\"39\" data-lineheight=\"58\">Testimonials<\/h2><\/div><div class=\"thrv_wrapper thrv-columns\" style=\"--tcb-col-el-width: 1076.02;\"><div class=\"tcb-flex-row tcb--cols--3\" data-css=\"tve-u-170b6b88f1d\"><div class=\"tcb-flex-col\"><div class=\"tcb-col\"><div class=\"thrv_wrapper thrv_text_element dynamic-group-jvcc6rig\" data-css=\"tve-u-170b1e966fd\"><p style=\"text-align: center;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font>\u201cIf you need to get your customer service in great shape, Paolo Fabrizio is the right person for you. In his workshops Paolo communicates clearly, with attention to detail and nuances. An excellent experience and a path that I recommend to everyone.\u201d<\/font><\/font><\/font><\/font><\/font><\/font><\/font><\/font><\/font><\/font><\/font><\/font><\/font><\/font><\/font><\/font><\/font><\/font><\/font><\/p><\/div><div class=\"thrv_wrapper thrv_text_element tve_empty_dropzone\"><p data-css=\"tve-u-170b6b4a8fc\" style=\"text-align: center;\"><strong><span data-css=\"tve-u-1602bb621b4\" style=\"color: rgb(23, 151, 237); font-size: 19px;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\">Fausto Turco<\/font><\/font><\/font><\/font><\/font><\/font><\/font><\/font><\/font><\/font><\/span> <\/strong><\/p><\/div><div class=\"thrv_wrapper thrv_text_element dynamic-group-jvccbrtl\" data-css=\"tve-u-170b1e966fa\"><p data-css=\"tve-u-170b6b48453\" style=\"text-align: center;\">CEO SI-Net Srl<\/p><\/div><\/div><\/div><div class=\"tcb-flex-col\"><div class=\"tcb-col\"><div class=\"thrv_wrapper thrv_text_element dynamic-group-jvcc6rig\" data-css=\"tve-u-170b1e966fd\"><p style=\"text-align: center;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\">\u201cPaolo conveys concepts in his course with efficiency and naturalness. He constantly involves participants, making sure that the training becomes super interactive. As a result, in his workshops delivers actionable digital customer service.\u201d<\/font><\/font><\/p><\/div><div class=\"thrv_wrapper thrv_text_element tve_empty_dropzone\"><p data-css=\"tve-u-170b6b8fa59\" style=\"text-align: center;\"><strong><span data-css=\"tve-u-1602bb621b4\" style=\"color: rgb(23, 151, 237); font-size: 19px;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\">Roberta Papini<\/font><\/font><\/font><\/font><\/font><\/font><\/font><\/font><\/font><\/font><\/span><\/strong><\/p><\/div><div class=\"thrv_wrapper thrv_text_element dynamic-group-jvccbrtl\" data-css=\"tve-u-170b1e966fa\"><p data-css=\"tve-u-170b6b48456\" style=\"text-align: center;\">CEO Shopsharing Deutschland<\/p><\/div><\/div><\/div><div class=\"tcb-flex-col\"><div class=\"tcb-col\"><div class=\"thrv_wrapper thrv_text_element dynamic-group-jvcc6rig\" data-css=\"tve-u-170b1e966fd\"><p style=\"text-align: center;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\">\u201cThanks to his experience and professionalism Paolo managed to understand our the needs and drove us towards the right direction to optimize our Digital Customer Service. Very interactive courses made a difference.\u201d<\/font><\/font><\/p><\/div><div class=\"thrv_wrapper thrv_text_element tve_empty_dropzone\"><p data-css=\"tve-u-170b6b919dc\" style=\"text-align: center;\"><strong><span data-css=\"tve-u-1602bb621b4\" style=\"color: rgb(23, 151, 237); font-size: 19px;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><strong><span data-css=\"tve-u-1602bb621b4\"><font><font><font><font><font><font><font><font><font><font><strong><span data-css=\"tve-u-1602bb621b4\"><font><font><font><font><font><font><font><font><font><font>Dolores Vincenzo<\/font><\/font><\/font><\/font><\/font><\/font><\/font><\/font><\/font><\/font><\/span><\/strong><\/font><\/font><\/font><\/font><\/font><\/font><\/font><\/font><\/font><\/font><\/span><\/strong><\/font><\/font><\/font><\/font><\/font><\/font><\/font><\/font><\/font><\/font><\/span><\/strong><\/p><\/div><div class=\"thrv_wrapper thrv_text_element dynamic-group-jvccbrtl\" data-css=\"tve-u-170b1e966fa\"><p data-css=\"tve-u-170b6b48456\" style=\"text-align: center;\">Servizi al consumatore, Dr. Schaer<\/p><\/div><\/div><\/div><\/div><\/div><div class=\"thrv_wrapper\" style=\"padding-top: 0px !important; padding-bottom: 0px !important;\">\n<hr class=\"tve_sep tve_sep1\">\n<\/div><div class=\"thrv-content-block tcb-local-vars-root thrv_wrapper\" data-css=\"tve-u-170b4920a67\" tcb-template-name=\"Team 07\" tcb-template-id=\"41486\" tcb-template-pack=\"137\" data-keep-css_id=\"1\"><div class=\"thrive-group-edit-config\" style=\"display: none !important\">__CONFIG_group_edit__{\"judt5rda\":{\"name\":\"All Name(s)\",\"singular\":\"-- Text %s\"},\"judt60l2\":{\"name\":\"All Role(s)\",\"singular\":\"-- Text %s\"},\"judt68mo\":{\"name\":\"All Paragraphs)\",\"singular\":\"-- Text %s\"},\"jukv2ac2\":{\"name\":\"All Image(s)\",\"singular\":\"-- Image %s\"},\"jukv2fxj\":{\"name\":\"All Columns Content Box(s)\",\"singular\":\"-- Content Box %s\"},\"jumbuukm\":{\"name\":\"All Column(s)\",\"singular\":\"-- Column %s\"}}__CONFIG_group_edit__<\/div><div class=\"thrive-local-colors-config\" style=\"display: none !important\">__CONFIG_local_colors__{\"colors\":{\"a9109\":\"Occupation\"},\"gradients\":{}}__CONFIG_local_colors__<\/div><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box\" data-css=\"tve-u-17cc1e55a7b\" style=\"\">\n\t<div class=\"tve-content-box-background\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-170b4920a69\"><div class=\"thrv_wrapper thrv_text_element titoloblu\" data-css=\"tve-u-170b4920a6a\" data-tag=\"h2\"><h2 class=\"\" data-css=\"tve-u-170bedadc77\" id=\"tab-con-1\" style=\"text-align: center;\" data-fontsize=\"39\" data-lineheight=\"58\">Your coach<\/h2><\/div><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box\" data-css=\"tve-u-170b4920a6b\">\n\t<div class=\"tve-content-box-background\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-170b4920a6c\"><div class=\"thrv_wrapper tve_image_caption img_style_circle fotopaolo\" data-css=\"tve-u-18adc0f3751\">\n<span class=\"tve_image_frame\" style=\"width: 100%;\">\n<img class=\"tve_image tve_brdr_ridge wp-image-35012 tcb-moved-image\" alt=\"Paolo Fabrizio\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/09\/Linkedin-piccola-scaled.jpg\" style=\"aspect-ratio: auto 1708 \/ 2560;\" width=\"100\" height=\"150\" data-css=\"tve-u-18adc0f4436\" ml-d=\"0\" center-h-d=\"false\" data-width=\"100\" data-height=\"150\" data-init-width=\"1708\" data-init-height=\"2560\" data-id=\"35012\" title=\"Linkedin (piccola\" loading=\"lazy\" mt-d=\"-15\" center-v-d=\"false\">\n<\/span>\n<\/div><div class=\"thrv_wrapper thrv_text_element dynamic-group-judt5rda\" data-css=\"tve-u-170b4920a74\" data-tag=\"h3\" style=\"\"><h3 class=\"\" data-css=\"tve-u-170b4920a75\" data-fontsize=\"21\" data-lineheight=\"31\" id=\"tab-con-2\" style=\"text-align: center;\">Paolo Fabrizio<\/h3><p style=\"text-align: center;\">Digital Customer Service Consultant, Trainer, Author, Speaker.<\/p><p style=\"text-align: center;\">In the 90s he took part in the startup of the first online insurance company in Italy, following the customer's entire life cycle. Since 2013 as a consultant and trainer he has been helping companies to harness digital customer service as a business driver. Founder of CustomerServiceCulture.com, author of books and speaker at conferences in Italy and abroad. Digital Customer Service Lecturer at the Bicocca University of Milan (Master MADIM).<\/p><\/div><div class=\"thrv_wrapper thrv-columns\" data-css=\"tve-u-170b6b9cfb6\" style=\"--tcb-col-el-width: 1070.06;\"><div class=\"tcb-flex-row v-2 tcb-resized tcb--cols--2\" data-css=\"tve-u-170b6b9d781\"><div class=\"tcb-flex-col\" data-css=\"tve-u-170b492f324\" style=\"\"><div class=\"tcb-col dynamic-group-jumbuukm\" data-css=\"tve-u-170b4920a6f\"><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box dynamic-group-jukv2fxj\" data-css=\"tve-u-170b4920a70\">\n\t<div class=\"tve-content-box-background\" data-css=\"tve-u-170b4920a71\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-170b4920a72\"><\/div>\n<\/div><\/div><\/div><div class=\"tcb-flex-col\" data-css=\"tve-u-170b492f331\" style=\"\"><div class=\"tcb-col dynamic-group-jumbuukm\" data-css=\"tve-u-170b4920a82\"><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box dynamic-group-jukv2fxj\" data-css=\"tve-u-170b4920a83\">\n\t<div class=\"tve-content-box-background\" data-css=\"tve-u-170b4920a84\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-170b4920a85\"><div class=\"thrv_wrapper thrv-columns\" style=\"--tcb-col-el-width: 1051.08;\"><div class=\"tcb-flex-row v-2 tcb--cols--2 tcb-resized\"><div class=\"tcb-flex-col\" data-css=\"tve-u-17175cda9be\" style=\"\"><div class=\"tcb-col\"><div class=\"thrv_wrapper thrv_text_element dynamic-group-judt5rda\" data-css=\"tve-u-170b4920a74\" data-tag=\"h3\" style=\"\"><h3 class=\"\" data-css=\"tve-u-170b4920a87\" data-fontsize=\"21\" data-lineheight=\"31\" id=\"tab-con-3\" style=\"text-align: center;\">He has worked with<\/h3><\/div><\/div><\/div><div class=\"tcb-flex-col\" data-css=\"tve-u-17175cda9e7\" style=\"\"><div class=\"tcb-col\"><div class=\"tcb-clear\" data-css=\"tve-u-168523759ba\"><div class=\"thrv_wrapper tve_image_caption\" data-css=\"tve-u-17cc1e51c99\"><span class=\"tve_image_frame\" style=\"width: 100%;\"><a href=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/03\/Ha-collaborato-con.jpg\" rel=\"\"><img class=\"tve_image wp-image-27268\" alt=\"clients\" width=\"822\" height=\"132\" title=\"clients\" data-id=\"27268\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/10\/clienti-2.png\" style=\"aspect-ratio: auto 2176 \/ 350;\" data-css=\"tve-u-17175cd9b5b\" data-width=\"822\" data-height=\"132\" data-init-width=\"2176\" data-init-height=\"350\" loading=\"lazy\"><\/a><\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>","tve_custom_css":"@media (min-width: 300px){[data-css=\"tve-u-1717548d085\"] { max-width: 1080px; 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