{"id":21285,"date":"2020-04-15T19:59:40","date_gmt":"2020-04-15T17:59:40","guid":{"rendered":"https:\/\/customerserviceculture.com\/?page_id=21285"},"modified":"2026-09-30T16:44:11","modified_gmt":"2026-09-30T14:44:11","slug":"training","status":"publish","type":"page","link":"https:\/\/customerserviceculture.com\/en\/training\/","title":{"rendered":"Training"},"content":{"rendered":"<p><span><a href=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/training3.png\"><img loading=\"lazy\" decoding=\"async\" alt=\"\" data-id=\"21348\" width=\"1643\" height=\"998\" title=\"training3\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/training3.png\" data-link-wrap=\"true\" style=\"\"><\/a><\/span><\/p>\n<h2 data-fontsize=\"39\" data-lineheight=\"58\" style=\"\">Digital Customer Service workshops<\/h2>\n<p style=\"text-align: left;\">I help you turn you support agents into digital conversation specialists thanks to my &#8216;<em>Digital Customer Service Personas\u00a9<\/em>&#8216; skill-set model. My trainings are:&nbsp;<\/p>\n<ul>\n<li style=\"text-align: left;\">Interactive (we spend 50% of the time making exercises).<\/li>\n<li style=\"text-align: left;\">Customized as per your specific needs and the type of participants.<\/li>\n<li style=\"text-align: left;\">Flexible as per delivery approach (online, onsite at your offices or mixed).<\/li>\n<\/ul>\n<h2 data-fontsize=\"39\" data-lineheight=\"58\" style=\"\">Why they work well<\/h2>\n<p style=\"text-align: left;\">Training paths are structured into 3 steps to spread, apply and consolidate competences.&nbsp;<\/p>\n<p style=\"text-align: left;\">50% of the time is dedicated to exercises simulating digital customer conversations.<\/p>\n<p>     Workshop  <\/p>\n<p>To deliver new guidelines, best practices and applying them through practical exercises. <\/p>\n<p>         Follow up   <\/p>\n<p>To fix and verify proper application of the above, through a training laboratory. <\/p>\n<p>         Fine tuning   <\/p>\n<p>To consolidate skills and harmonize them through individual meetings with participants. <\/p>\n<h2 data-fontsize=\"39\" data-lineheight=\"58\" style=\"\">Results<\/h2>\n<ul>\n<li style=\"text-align: left;\">Optimizing conversations through social networks, live chat, video chat and messaging apps.<\/li>\n<li style=\"text-align: left;\">Increasing customer satisfaction as per the metrics that you are using.<\/li>\n<li style=\"text-align: left;\">Improving the productivity and satisfaction of the people on your customer service team.<\/li>\n<li style=\"text-align: left;\">Leveraging digital conversations as a business driver (up &amp; cross-selling).<\/li>\n<li style=\"text-align: left;\">Building internal career paths thanks to innovative skills (Digital Customer Service Personas\u00a9).<\/li>\n<\/ul>\n<h2 data-fontsize=\"39\" data-lineheight=\"58\" style=\"\">In a nutshell<\/h2>\n<p>                    <strong>CUSTOMIZATION<\/strong><br \/>Trainings are designed on your specific industry and needs.                    <strong>METHOD<\/strong><br \/>Consolidate results thanks to the 3-step program and practical exercises.                    <strong>EXPERIENCE<\/strong><br \/>You work with an international Digital Customer Service professional.<\/p>\n<h2 data-fontsize=\"39\" data-lineheight=\"58\" id=\"tab-con-1\" style=\"text-align: center;\"><span style=\"--tcb-applied-color: rgb(116, 116, 116) !important; color: rgb(116, 116, 116) !important;\">What participants say<\/span> \ud83c\udfa7<\/h2>\n<p style=\"text-align: left;\">Picture: support team&#8217;s happy faces at the end of a Digital Customer Service training path.<\/p>\n<p style=\"text-align: left;\">Black box: listen to some participants&#8217; audio feedbacks!&nbsp;<\/p>\n<p><span><img decoding=\"async\" alt=\"training\" data-id=\"37857\" width=\"669\" data-init-width=\"1248\" height=\"353\" data-init-height=\"659\" title=\"training\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/04\/training.jpg\" data-width=\"669\" data-height=\"353\" style=\"aspect-ratio: auto 1248 \/ 659;\"><\/span><\/p>\n<h2 data-fontsize=\"39\" data-lineheight=\"58\" style=\"text-align: center;\">Milestones<\/h2>\n<p style=\"\">\ud83d\udc8e Trained and up-skilled over 1.500 customer service people.<span><br \/><\/span><span>\ud83c\udf96 Delivered customized training paths for 100 customer service teams. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<\/span>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;\ud83c\udf0d Worked with client companies belonging to various industries and markets.<\/p>\n<h2 data-fontsize=\"39\" data-lineheight=\"58\" style=\"text-align: center;\">Frequently asked skills<\/h2>\n<p><span style=\"font-size: 19px !important;\">These are the goals that my client companies have achieved thanks to my training &amp; up-skilling paths:<\/p>\n<p>1. Optimizing conversations across digital channels by balancing number of interactions and customer experience delivered (e.g., over email, live chat, WhatsApp, reviews).<\/p>\n<p>2. Preventing frictions and\/or successfully managing complex issues with irate customeras(e.g., complaints\/grievances).<\/p>\n<p>3. Developing cross-functional skills (sales \u2194 customer support) for hybrid, AI-human teams.<\/span><\/p>\n<h2 data-fontsize=\"39\" data-lineheight=\"58\" style=\"text-align: center;\">Get your customized training path<\/h2>\n<p style=\"text-align: center;\">Tell me about your customer service team up-skilling needs by filling out this form.&nbsp;<\/p>\n<p style=\"text-align: center;\">I&#8217;ll respond within 24 hours to arrange an informal video call.<\/p>\n<h2 data-fontsize=\"39\" data-lineheight=\"58\" style=\"text-align: center;\">Client testimonials<\/h2>\n<p><span><img decoding=\"async\" alt=\"Salvatore D'Onofrio\" data-id=\"35303\" width=\"53\" data-init-width=\"400\" height=\"53\" data-init-height=\"400\" title=\"Salvatore D'Onofrio\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/1695483293089.jpg\" data-width=\"53\" data-height=\"53\" style=\"aspect-ratio: auto 400 \/ 400;\"><\/span><span><img decoding=\"async\" alt=\"\" data-id=\"60513\" width=\"37\" data-init-width=\"37\" height=\"28\" data-init-height=\"28\" title=\"Quote_left marks\" loading=\"lazy\" src=\"\/\/customerserviceculture.com\/wp-content\/uploads\/tcb_content_templates\/testimonial\/images\/Quote_left-marks.png\" data-width=\"37\" data-height=\"28\" style=\"aspect-ratio: auto 37 \/ 28;\"><\/span><\/p>\n<p style=\"\">Paolo has helped us improve our Digital Customer Service. Starting from a complete assessment of business, he has developed a training process for our agents and ad hoc sessions for our manager. Surely a path of great growth for all of our team.<\/p>\n<h4 style=\"\" data-fontsize=\"19\" data-lineheight=\"28\"><span><strong>Salvatore D&#8217;Onofrio<\/strong>&nbsp;<\/span><\/h4>\n<h4 style=\"\" data-fontsize=\"19\" data-lineheight=\"28\"><span>Head of Voice of the Customer, ING<\/span><\/h4>\n<p><span><img decoding=\"async\" alt=\"Darko Popovic\" data-id=\"35320\" width=\"53\" data-init-width=\"800\" height=\"53\" data-init-height=\"800\" title=\"Darko Popovic\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/Darko-Popovic.jpg\" data-width=\"53\" data-height=\"53\" style=\"aspect-ratio: auto 800 \/ 800;\"><\/span><span><img decoding=\"async\" alt=\"\" data-id=\"60513\" width=\"37\" data-init-width=\"37\" height=\"28\" data-init-height=\"28\" title=\"Quote_left marks\" loading=\"lazy\" src=\"\/\/customerserviceculture.com\/wp-content\/uploads\/tcb_content_templates\/testimonial\/images\/Quote_left-marks.png\" data-width=\"37\" data-height=\"28\" style=\"aspect-ratio: auto 37 \/ 28;\"><\/span><\/p>\n<p style=\"\">Paolo has been helping us transform traditional Customer Service into Digital CX hub. I appreciate his innovative, professional and agile approach. His experience and open minded approach may help any business to leverage their level of service.<\/p>\n<h4 style=\"\" data-fontsize=\"19\" data-lineheight=\"28\"><span><strong>Darko Popovic<\/strong>&nbsp;<\/span><\/h4>\n<h4 style=\"\" data-fontsize=\"19\" data-lineheight=\"28\"><span>COO Multitude Bank<\/span><\/h4>\n<p><span><img decoding=\"async\" alt=\"Ruggero Carpentiere\" data-id=\"35305\" width=\"53\" data-init-width=\"800\" height=\"53\" data-init-height=\"800\" title=\"Ruggero Carpentiere\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/1675182928662.jpg\" data-width=\"53\" data-height=\"53\" style=\"aspect-ratio: auto 800 \/ 800;\"><\/span><span><img decoding=\"async\" alt=\"\" data-id=\"60513\" width=\"37\" data-init-width=\"37\" height=\"28\" data-init-height=\"28\" title=\"Quote_left marks\" loading=\"lazy\" src=\"\/\/customerserviceculture.com\/wp-content\/uploads\/tcb_content_templates\/testimonial\/images\/Quote_left-marks.png\" data-width=\"37\" data-height=\"28\" style=\"aspect-ratio: auto 37 \/ 28;\"><\/span><\/p>\n<p style=\"\">Paolo has combined strategic vision and great practical sense having extensively trained the Front Office team on soft, relational and communication skills.<br \/>It has been an important moment of growth for our Customer Loyalty in Italy.<\/p>\n<h4 style=\"\" data-fontsize=\"19\" data-lineheight=\"28\"><span><strong>Ruggero Carpentiere<\/strong>&nbsp;<\/span><\/h4>\n<h4 style=\"\" data-fontsize=\"19\" data-lineheight=\"28\"><span>Chief Customer Officer, Air Liquide<\/span><\/h4>\n<h2 data-fontsize=\"39\" data-lineheight=\"58\" id=\"tab-con-1\" style=\"text-align: center;\">FAQ<\/h2>\n<h4 data-fontsize=\"18\" data-lineheight=\"27\">1. Who are your training paths designed to?<\/h4>\n<p>To companies already having their own internal customer service team.<\/p>\n<h4 data-fontsize=\"18\" data-lineheight=\"27\">2. What customer support channels are your trainings on?<\/h4>\n<p>Digital channels (social media, live chat, video chat, messaging app) but also on traditional ones (telephone, email).<\/p>\n<h4 data-fontsize=\"18\" data-lineheight=\"27\">3. Do your trainings include exercises?<\/h4>\n<p>Sure! We&#8217;ll spend half of sessions time simulating live conversations.<\/p>\n<h4 data-fontsize=\"18\" data-lineheight=\"27\">4. Where do your trainings take place?<\/h4>\n<p>At your office or online via main platforms (Teams, Zoom, Meet).<\/p>\n<h4 data-fontsize=\"18\" data-lineheight=\"27\">5. Which languages?<\/h4>\n<p>English, Spanish and Italian.<\/p>\n<h4 data-fontsize=\"18\" data-lineheight=\"27\">6. Why should I hire you?<\/h4>\n<p>My <a href=\"https:\/\/customerserviceculture.com\/en\/values\/\" target=\"_blank\" style=\"outline: none;\">values<\/a> speak for myself.<\/p>\n<h4 data-fontsize=\"18\" data-lineheight=\"27\">7. How much do your trainings cost?<\/h4>\n<p>As I customize each of them, fill out the form below to let me know about your needs.<\/p>\n<h2 data-fontsize=\"39\" data-lineheight=\"58\" style=\"text-align: center;\">Trainer<\/h2>\n<p><span style=\"width: 100%;\"><img decoding=\"async\" alt=\"Paolo Fabrizio\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/09\/Linkedin-piccola-scaled.jpg\" style=\"aspect-ratio: auto 1708 \/ 2560;\" width=\"100\" height=\"150\" ml-d=\"0\" center-h-d=\"false\" data-width=\"100\" data-height=\"150\" data-init-width=\"1708\" data-init-height=\"2560\" data-id=\"35012\" title=\"Linkedin (piccola\" loading=\"lazy\" mt-d=\"-12\" center-v-d=\"false\"><\/span><\/p>\n<h3 data-fontsize=\"19\" data-lineheight=\"28\" id=\"tab-con-2\" style=\"text-align: center;\"><strong>Paolo Fabrizio<\/strong><\/h3>\n<p style=\"text-align: center;\"><em>Digital Customer Service Consultant, Trainer, Author, Speaker.<\/em><\/p>\n<p style=\"text-align: center;\">In the 90s he took part in the startup of the first online insurance company in Italy, following the customer&#8217;s entire life cycle. Since 2013 as a consultant and trainer he has been helping companies to harness digital customer service as a business driver. Founder of CustomerServiceCulture.com, author of books and speaker at conferences in Italy and abroad. Lecturer at the Bicocca University of Milan (Master MADIM).<\/p>\n<h2 data-fontsize=\"39\" data-lineheight=\"58\" id=\"tab-con-1\" style=\"text-align: center;\">Selected client companies<\/h2>\n<p><span><img decoding=\"async\" alt=\"clients\" data-id=\"26688\" width=\"333\" data-init-width=\"2176\" height=\"54\" data-init-height=\"350\" title=\"clients\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/10\/clienti.png\" data-width=\"333\" data-height=\"54\" style=\"aspect-ratio: auto 2176 \/ 350;\"><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Digital Customer Service workshops I help you turn you support agents into digital conversation specialists thanks to my &#8216;Digital Customer Service Personas\u00a9&#8216; skill-set model. My trainings are:&nbsp; Interactive (we spend 50% of the time making exercises). Customized as per your specific needs and the type of participants. Flexible as per delivery approach (online, onsite at [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","tve_updated_post":"<div class=\"thrv_wrapper tve_image_caption\" data-css=\"tve-u-17175fcb77d\" style=\"\"><span class=\"tve_image_frame\"><a href=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/training3.png\"><img class=\"tve_image wp-image-21348\" alt=\"\" data-id=\"21348\" width=\"1643\" height=\"998\" title=\"training3\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/training3.png\" data-link-wrap=\"true\" style=\"\" data-css=\"tve-u-171760079f0\"><\/a><\/span><\/div><div class=\"thrv_wrapper thrv-page-section\" data-css=\"tve-u-184340bdde9\" style=\"\">\n<div class=\"tve-page-section-out\" data-css=\"tve-u-17f5eacdef1\" style=\"\"><\/div>\n<div class=\"tve-page-section-in tve_empty_dropzone\" data-css=\"tve-u-1717603ec5a\" style=\"\"><div class=\"thrv_wrapper thrv_text_element tve_empty_dropzone\" data-css=\"tve-u-17f5ea24ea6\" data-tag=\"h2\" style=\"\"><h2 class=\"tve_p_center rft\" data-fontsize=\"39\" data-lineheight=\"58\" style=\"\" data-css=\"tve-u-18b817b059a\">Digital Customer Service workshops<\/h2><\/div><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-17f5e7e28ad\" style=\"\"><p data-css=\"tve-u-17f5e7e0648\" style=\"text-align: left;\">I help you turn you support agents into digital conversation specialists thanks to my '<em>Digital Customer Service Personas\u00a9<\/em>' skill-set model. My trainings are:&nbsp;<\/p><ul class=\"\"><li data-css=\"tve-u-17f5e9f9e64\" style=\"text-align: left;\">Interactive (we spend 50% of the time making exercises).<\/li><li data-css=\"tve-u-17f5e9f9e65\" style=\"text-align: left;\">Customized as per your specific needs and the type of participants.<\/li><li data-css=\"tve-u-17f5e9f9e65\" style=\"text-align: left;\">Flexible as per delivery approach (online, onsite at your offices or mixed).<\/li><\/ul><\/div><div class=\"thrv_wrapper thrv_text_element tve_empty_dropzone\" data-css=\"tve-u-17f5ebc05c3\" data-tag=\"h2\" style=\"\"><h2 class=\"tve_p_center rft\" data-css=\"tve-u-18b439538a1\" data-fontsize=\"39\" data-lineheight=\"58\" style=\"\">Why they work well<\/h2><\/div><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-18434082667\" style=\"\"><p data-css=\"tve-u-17f5e7e0648\" style=\"text-align: left;\">Training paths are structured into 3 steps to spread, apply and consolidate competences.&nbsp;<\/p><p data-css=\"tve-u-17f5e7e0648\" style=\"text-align: left;\">50% of the time is dedicated to exercises simulating digital customer conversations.<\/p><\/div><div class=\"thrv_wrapper thrv_custom_html_shortcode\" data-css=\"tve-u-17f5ebbc849\" style=\"\"><div class=\"container\">\n\n <div class=\"row\">\n <div class=\"main-timeline10\">\n\n <div class=\"col-md-4 col-sm-6 timeline\">\n <div class=\"timeline-inner\">\n <div class=\"year\">Workshop<\/div>\n <div class=\"timeline-content\">\n\n <p class=\"description\">\nTo deliver new guidelines, best practices and applying them through practical exercises.\n <\/p>\n <\/div>\n <div class=\"timeline-icon\">\n <i class=\"fa fa-graduation-cap\"><\/i>\n <\/div>\n <\/div>\n <\/div>\n <div class=\"col-md-4 col-sm-6 timeline\">\n <div class=\"timeline-inner\">\n <div class=\"year\">Follow up<\/div>\n <div class=\"timeline-content\">\n \n <p class=\"description\">\nTo fix and verify proper application of the above, through a training laboratory.\n <\/p>\n <\/div>\n <div class=\"timeline-icon\">\n <i class=\"fa fa-envelope\"><\/i>\n <\/div>\n <\/div>\n <\/div>\n <div class=\"col-md-4 col-sm-6 timeline\">\n <div class=\"timeline-inner\">\n <div class=\"year\">Fine tuning <\/div>\n <div class=\"timeline-content\">\n <p class=\"description\">\nTo consolidate skills and harmonize them through individual meetings with participants.\n <\/p>\n <\/div>\n <div class=\"timeline-icon\">\n <i class=\"fa fa-check\"><\/i>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div><\/div><div class=\"thrv_wrapper thrv_text_element tve_empty_dropzone\" data-css=\"tve-u-17f5ea2e836\" data-tag=\"h2\" style=\"\"><h2 class=\"tve_p_center rft\" data-fontsize=\"39\" data-lineheight=\"58\" style=\"\" data-css=\"tve-u-18b4395197f\">Results<\/h2><\/div><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-17f5eba6bf6\" style=\"\"><ul class=\"\"><li data-css=\"tve-u-17f5ea1fce4\" style=\"text-align: left;\">Optimizing conversations through social networks, live chat, video chat and messaging apps.<\/li><li data-css=\"tve-u-17f5ea1fce7\" style=\"text-align: left;\">Increasing customer satisfaction as per the metrics that you are using.<\/li><li data-css=\"tve-u-17f5ea1fce8\" style=\"text-align: left;\">Improving the productivity and satisfaction of the people on your customer service team.<\/li><li data-css=\"tve-u-17f5ea1fcea\" style=\"text-align: left;\">Leveraging digital conversations as a business driver (up &amp; cross-selling).<\/li><li data-css=\"tve-u-17f5ea1fceb\" style=\"text-align: left;\">Building internal career paths thanks to innovative skills (Digital Customer Service Personas\u00a9).<\/li><\/ul><\/div><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box testo18\" data-css=\"tve-u-184340a9bf9\" style=\"\">\n\t<div class=\"tve-content-box-background\" data-css=\"tve-u-170b1d08ec5\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-170b1d08ec6\"><div class=\"thrv_wrapper thrv_text_element tve_empty_dropzone\" data-css=\"tve-u-17f5eb6246b\" data-tag=\"h2\" style=\"\"><h2 class=\"tve_p_center rft\" data-fontsize=\"39\" data-lineheight=\"58\" style=\"\" data-css=\"tve-u-18b43956528\">In a nutshell<\/h2><\/div><div class=\"thrv_wrapper thrv-columns\" data-css=\"tve-u-18b81809de8\" style=\"--tcb-col-el-width: 1078.01;\"><div class=\"tcb-flex-row tcb--cols--1\" data-css=\"tve-u-17f5eb60bc2\" style=\"\"><div class=\"tcb-flex-col\"><div class=\"tcb-col\" style=\"\"><div class=\"thrv_wrapper thrv-columns\" data-css=\"tve-u-184340b3207\" style=\"--tcb-col-el-width: 1078.01;\"><div class=\"tcb-flex-row tcb--cols--3\" data-css=\"tve-u-184340b1c13\" style=\"\"><div class=\"tcb-flex-col\"><div class=\"tcb-col\" style=\"\"><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box dynamic-group-jutqkwfd\" data-css=\"tve-u-170bed573be\">\n\t<div class=\"tve-content-box-background\" data-css=\"tve-u-170b1d9b238\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-170b1d9b239\"><div class=\"thrv_wrapper thrv-columns\" data-css=\"tve-u-170b1e219f9\" style=\"--tcb-col-el-width: 347.344;\"><div class=\"tcb-flex-row tcb--cols--1\" data-css=\"tve-u-18b81803921\" style=\"\"><div class=\"tcb-flex-col\"><div class=\"tcb-col\" data-css=\"tve-u-170b5a81673\" style=\"\"><div class=\"thrv_wrapper thrv_icon tcb-icon-display icoblu60\" data-css=\"tve-u-17182c98fed\"><svg class=\"tcb-icon\" viewBox=\"0 0 512 512\" data-id=\"icon-pencil-ruler-solid\" data-name=\"\">\n            <path d=\"M109.46 244.04l134.58-134.56-44.12-44.12-61.68 61.68a7.919 7.919 0 0 1-11.21 0l-11.21-11.21c-3.1-3.1-3.1-8.12 0-11.21l61.68-61.68-33.64-33.65C131.47-3.1 111.39-3.1 99 9.29L9.29 99c-12.38 12.39-12.39 32.47 0 44.86l100.17 100.18zm388.47-116.8c18.76-18.76 18.75-49.17 0-67.93l-45.25-45.25c-18.76-18.76-49.18-18.76-67.95 0l-46.02 46.01 113.2 113.2 46.02-46.03zM316.08 82.71l-297 296.96L.32 487.11c-2.53 14.49 10.09 27.11 24.59 24.56l107.45-18.84L429.28 195.9 316.08 82.71zm186.63 285.43l-33.64-33.64-61.68 61.68c-3.1 3.1-8.12 3.1-11.21 0l-11.21-11.21c-3.09-3.1-3.09-8.12 0-11.21l61.68-61.68-44.14-44.14L267.93 402.5l100.21 100.2c12.39 12.39 32.47 12.39 44.86 0l89.71-89.7c12.39-12.39 12.39-32.47 0-44.86z\"><\/path>\n        <\/svg><\/div><\/div><\/div><\/div><\/div><div class=\"thrv_wrapper thrv_text_element thrv-plain-text dynamic-group-jutqkobc -jutqkobc testo20\" data-css=\"tve-u-170b1d9b23d\"><div class=\"tcb-plain-text\" data-css=\"tve-u-170b5a92071\" style=\"text-align: center;\"><strong><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\">CUSTOMIZATION<\/font><\/font><\/font><\/font><\/font><\/font><\/strong><\/div><\/div><div class=\"thrv_wrapper thrv_text_element thrv-plain-text dynamic-group-jutqkhpr -jutqkhpr testo18\" data-css=\"tve-u-170b1d9b23b\"><div class=\"tcb-plain-text\" style=\"text-align: center;\"><br><\/div><div class=\"tcb-plain-text\" data-css=\"tve-u-18b81863c49\" style=\"\">Trainings are designed on your specific industry and needs.<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"tcb-flex-col\"><div class=\"tcb-col\"><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box dynamic-group-jutqkwfd\" data-css=\"tve-u-170bed54794\">\n\t<div class=\"tve-content-box-background\" data-css=\"tve-u-170b1d9b238\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-170b1d9b239\"><div class=\"thrv_wrapper thrv-columns\" data-css=\"tve-u-170b1e219f9\" style=\"--tcb-col-el-width: 347.344;\"><div class=\"tcb-flex-row tcb--cols--1\" data-css=\"tve-u-18b81805d83\" style=\"\"><div class=\"tcb-flex-col\"><div class=\"tcb-col\" style=\"\"><div class=\"thrv_wrapper thrv_icon tcb-icon-display icoblu60\" data-css=\"tve-u-17182caf70e\"><svg class=\"tcb-icon\" viewBox=\"0 0 384 512\" data-id=\"icon-clipboard-list-check-regular\" data-name=\"\">\n            <path d=\"M126.2 286.4l64.2-63.6c2.1-2.1 2.1-5.5 0-7.6l-12.6-12.7c-2.1-2.1-5.5-2.1-7.6 0l-47.6 47.2-20.6-20.9c-2.1-2.1-5.5-2.1-7.6 0l-12.7 12.6c-2.1 2.1-2.1 5.5 0 7.6l37.1 37.4c1.9 2.1 5.3 2.1 7.4 0zM336 64h-80c0-35.3-28.7-64-64-64s-64 28.7-64 64H48C21.5 64 0 85.5 0 112v352c0 26.5 21.5 48 48 48h288c26.5 0 48-21.5 48-48V112c0-26.5-21.5-48-48-48zM192 48c8.8 0 16 7.2 16 16s-7.2 16-16 16-16-7.2-16-16 7.2-16 16-16zm144 408c0 4.4-3.6 8-8 8H56c-4.4 0-8-3.6-8-8V120c0-4.4 3.6-8 8-8h40v32c0 8.8 7.2 16 16 16h160c8.8 0 16-7.2 16-16v-32h40c4.4 0 8 3.6 8 8v336zM112 328c-13.3 0-24 10.7-24 24s10.7 24 24 24 24-10.7 24-24-10.7-24-24-24zm168-88h-63.3c-1.3 1.8-2.1 3.9-3.7 5.5L186.2 272H280c4.4 0 8-3.6 8-8v-16c0-4.4-3.6-8-8-8zm0 96H168c-4.4 0-8 3.6-8 8v16c0 4.4 3.6 8 8 8h112c4.4 0 8-3.6 8-8v-16c0-4.4-3.6-8-8-8z\"><\/path>\n        <\/svg><\/div><\/div><\/div><\/div><\/div><div class=\"thrv_wrapper thrv_text_element thrv-plain-text dynamic-group-jutqkobc -jutqkobc testo20\" data-css=\"tve-u-170b1d9b23d\" style=\"\"><div class=\"tcb-plain-text\" data-css=\"tve-u-170b5a937f1\" style=\"text-align: center;\"><strong><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\">METHOD<\/font><\/font><\/font><\/font><\/font><\/font><\/strong><\/div><\/div><div class=\"thrv_wrapper thrv_text_element thrv-plain-text dynamic-group-jutqkhpr -jutqkhpr testo18\" data-css=\"tve-u-170b1d9b23b\" style=\"\"><div class=\"tcb-plain-text\" style=\"text-align: center;\"><br><\/div><div class=\"tcb-plain-text\" data-css=\"tve-u-18b81865848\" style=\"\">Consolidate results thanks to the 3-step program and practical exercises.<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"tcb-flex-col\"><div class=\"tcb-col\"><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box dynamic-group-jutqkwfd\" data-css=\"tve-u-170bed58369\">\n\t<div class=\"tve-content-box-background\" data-css=\"tve-u-170b1d9b238\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-170b1d9b239\"><div class=\"thrv_wrapper thrv-columns\" data-css=\"tve-u-170b1e219f9\" style=\"--tcb-col-el-width: 347.344;\"><div class=\"tcb-flex-row tcb--cols--1\" data-css=\"tve-u-18b818079c1\" style=\"\"><div class=\"tcb-flex-col\"><div class=\"tcb-col\" style=\"\"><div class=\"thrv_wrapper thrv_icon tcb-icon-display icoblu60\" data-css=\"tve-u-17182cc718d\"><svg class=\"tcb-icon\" viewBox=\"0 0 448 512\" data-id=\"icon-user-tie-regular\" data-name=\"\">\n            <path d=\"M224 288c79.5 0 144-64.5 144-144S303.5 0 224 0 80 64.5 80 144s64.5 144 144 144zm0-240c52.9 0 96 43.1 96 96s-43.1 96-96 96-96-43.1-96-96 43.1-96 96-96zm91.9 256.2l-56.5 154.5L240 376l32-56h-96l32 56-19.5 82.7L132 304.2C58.9 305.5 0 365 0 438.4V464c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48v-25.6c0-73.4-58.9-132.9-132.1-134.2zM96 464H48v-25.6c0-35.4 21.9-66.2 53-79.4l38.4 105H96zm304 0h-91.3L347 359c31 13.2 53 44 53 79.4V464z\"><\/path>\n        <\/svg><\/div><\/div><\/div><\/div><\/div><div class=\"thrv_wrapper thrv_text_element thrv-plain-text dynamic-group-jutqkobc -jutqkobc testo20\" data-css=\"tve-u-170b1d9b23d\"><div class=\"tcb-plain-text\" data-css=\"tve-u-170b5a9534d\" style=\"text-align: center;\"><strong><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\">EXPERIENCE<\/font><\/font><\/font><\/font><\/font><\/font><\/strong><\/div><\/div><div class=\"thrv_wrapper thrv_text_element thrv-plain-text dynamic-group-jutqkhpr -jutqkhpr testo18\" data-css=\"tve-u-170b1d9b23b\" style=\"\"><div class=\"tcb-plain-text\" data-css=\"tve-u-170b5a9a57d\" style=\"text-align: center;\"><br><\/div><div class=\"tcb-plain-text\" data-css=\"tve-u-18b81867503\" style=\"\">You work with an international Digital Customer Service professional.<\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"thrv_wrapper thrv_text_element titoloblu\" data-css=\"tve-u-18b8197b7e9\" data-tag=\"h2\" style=\"\"><h2 class=\"\" data-css=\"tve-u-18b4395d1ec\" data-fontsize=\"39\" data-lineheight=\"58\" id=\"tab-con-1\" style=\"text-align: center;\"><span style=\"--tcb-applied-color: rgb(116, 116, 116) !important; color: rgb(116, 116, 116) !important;\" data-css=\"tve-u-18b817c3098\">What participants say<\/span> \ud83c\udfa7<\/h2><\/div><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-18b81a6f209\" style=\"\"><p data-css=\"tve-u-18b81b232c4\" style=\"text-align: left;\">Picture: support team's happy faces at the end of a Digital Customer Service training path.<\/p><p data-css=\"tve-u-18b81b232c6\" style=\"text-align: left;\">Black box: listen to some participants' audio feedbacks!&nbsp;<\/p><\/div><div class=\"thrv_wrapper thrv-columns\" style=\"--tcb-col-el-width: 1078.01;\"><div class=\"tcb-flex-row v-2 tcb--cols--2 tcb-resized\" data-css=\"tve-u-18b81a6d22b\" style=\"\"><div class=\"tcb-flex-col c-66\" data-css=\"tve-u-18b81a752b4\" style=\"\"><div class=\"tcb-col\" style=\"\"><div class=\"thrv_wrapper tve_image_caption\" data-css=\"tve-u-18b81a6b9c3\" style=\"\"><span class=\"tve_image_frame\"><img class=\"tve_image wp-image-37857\" alt=\"training\" data-id=\"37857\" width=\"669\" data-init-width=\"1248\" height=\"353\" data-init-height=\"659\" title=\"training\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/04\/training.jpg\" data-width=\"669\" data-height=\"353\" style=\"aspect-ratio: auto 1248 \/ 659;\"><\/span><\/div><\/div><\/div><div class=\"tcb-flex-col c-33\" data-css=\"tve-u-18b81a752df\" style=\"\"><div class=\"tcb-col\"><div class=\"thrv_responsive_video thrv_wrapper tcb-lazy-load tcb-lazy-load-custom\" data-modestbranding=\"1\" data-aspect-ratio-default=\"1\" data-type=\"custom\" data-no-download=\"1\" data-float=\"false\" data-aspect-ratio=\"1:1\" data-float-visibility=\"mobile\" style=\"\" data-css=\"tve-u-18b438f38f6\" data-float-position=\"top-left\" data-float-width-d=\"300px\" data-float-padding1-d=\"25px\" data-float-padding2-d=\"25px\">\n\t\n\n\t<div class=\"tve_responsive_video_container\" style=\"padding-bottom: 100%;\">\n\t\t<div class=\"tcb-video-float-container\"><div class=\"video_overlay\"><\/div><video style=\"width: 100%;\" playsinline=\"\" class=\"tcb-responsive-video\" data-title=\"What participants say\" data-id=\"35272\" controls=\"controls\" controlslist=\"nodownload\" preload=\"metadata\">\n\t<source src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/What-participants-say-7.mp4#t=0.1\" type=\"video\/mp4\">\n<\/video><\/div>\n\t\n\n\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><div class=\"thrv_wrapper thrv_text_element titoloblu\" data-css=\"tve-u-18b81ac3cf3\" data-tag=\"h2\" style=\"\"><h2 class=\"\" data-css=\"tve-u-18b4395f066\" data-fontsize=\"39\" data-lineheight=\"58\" style=\"text-align: center;\">Milestones<\/h2><\/div><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-1a0f2c62d6b\" style=\"\">\t<p style=\"\" data-css=\"tve-u-1a0f2b6e2fe\">\ud83d\udc8e Trained and up-skilled over 1.500 customer service people.<span data-css=\"tve-u-18b94fc74de\"><br><\/span><span data-css=\"tve-u-18b94fc74de\">\ud83c\udf96 Delivered customized training paths for 100 customer service teams. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<\/span>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;\ud83c\udf0d Worked with client companies belonging to various industries and markets.<\/p><\/div><div class=\"thrv_wrapper thrv_text_element titoloblu\" data-css=\"tve-u-18b81ac3cf3\" data-tag=\"h2\" style=\"\"><h2 class=\"\" data-css=\"tve-u-18b4395f066\" data-fontsize=\"39\" data-lineheight=\"58\" style=\"text-align: center;\">Frequently asked skills<\/h2><\/div><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box tve-elem-default-pad cb_style_13\" data-style=\"cb_style_13\">\n\t<div class=\"tve-content-box-background cb_style_13-bg\" data-css=\"tve-u-194e1247614\"><\/div>\n\t<div class=\"tve-cb cb_style_13-cb\" style=\"\" data-css=\"tve-u-194e1247610\"><div class=\"thrv_wrapper thrv_text_element\"><span style=\"font-size: 19px !important;\" data-css=\"tve-u-1a0f2b8455f\">These are the goals that my client companies have achieved thanks to my training &amp; up-skilling paths:<br><br>1. Optimizing conversations across digital channels by balancing number of interactions and customer experience delivered (e.g., over email, live chat, WhatsApp, reviews).<br><br>2. Preventing frictions and\/or successfully managing complex issues with irate customeras(e.g., complaints\/grievances).<br><br>3. Developing cross-functional skills (sales \u2194 customer support) for hybrid, AI-human teams.<\/span><\/div><\/div>\n<\/div><div class=\"thrv_wrapper thrv_text_element titoloblu\" data-css=\"tve-u-1a0f2bdfe10\" data-tag=\"h2\" style=\"\"><h2 class=\"\" data-css=\"tve-u-18b4395f066\" data-fontsize=\"39\" data-lineheight=\"58\" style=\"text-align: center;\">Get your customized training path<\/h2><\/div><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-194e1110c18\" style=\"\"><p data-css=\"tve-u-194e122f111\" style=\"text-align: center;\">Tell me about your customer service team up-skilling needs by filling out this form.&nbsp;<\/p><p data-css=\"tve-u-194e122f111\" style=\"text-align: center;\">I'll respond within 24 hours to arrange an informal video call.<\/p><\/div><div class=\"thrv_wrapper thrv_lead_generation tve-lead-generation-template tcb-local-vars-root tve-color-set tcb-file-style-applied\" data-connection=\"api\" id=\"lg-muo7k3fm\" data-templateconfig=\"{&quot;checkbox&quot;:{&quot;option&quot;:{&quot;data-value&quot;:&quot;style-2&quot;},&quot;data-columns&quot;:&quot;2&quot;},&quot;radio&quot;:{&quot;option&quot;:{&quot;data-value&quot;:&quot;default&quot;},&quot;data-columns&quot;:&quot;2&quot;},&quot;select&quot;:{&quot;_class&quot;:&quot;&quot;,&quot;data-show-placeholder&quot;:&quot;1&quot;,&quot;data-style&quot;:&quot;default&quot;,&quot;data-icon&quot;:&quot;style_1&quot;}}\" data-css=\"tve-u-1a0f2be7539\" tcb-template-name=\"Contact Form 03\" tcb-template-id=\"61293\" data-keep-css_id=\"1\" style=\"\" data-element-name=\"Form\" data-form-settings=\"__TCB_FORM__{&quot;v&quot;:1,&quot;apis&quot;:{&quot;email&quot;:[{&quot;list&quot;:&quot;own_site&quot;,&quot;to&quot;:&quot;paolo.fabrizio71@gmail.com&quot;,&quot;from_name&quot;:&quot;Paolo Fabrizio&quot;,&quot;from_email&quot;:&quot;paolo@customerserviceculture.com&quot;,&quot;reply_to&quot;:&quot;&quot;,&quot;cc&quot;:&quot;&quot;,&quot;bcc&quot;:&quot;&quot;,&quot;email_subject&quot;:&quot;Someone filled out your form 'Speaking'&quot;,&quot;email_message&quot;:&quot;Someone filled out your form with the following details: &lt;br \/&gt;&lt;br \/&gt; [all_form_fields]&quot;,&quot;email_confirmation_subject&quot;:&quot;Your submission was received&quot;,&quot;email_confirmation_message&quot;:&quot;Hello, &lt;br \/&gt;&lt;br \/&gt;Thanks for contacting us. We'll get back to you as soon as possible with the information you need . &lt;br \/&gt;&lt;br \/&gt;Best regards, &lt;br \/&gt;[wp_site_title]&quot;,&quot;send_confirmation_email&quot;:false,&quot;show_errors&quot;:false}]},&quot;extra&quot;:{},&quot;captcha&quot;:0,&quot;custom_tags&quot;:{},&quot;inputs&quot;:{&quot;name&quot;:{&quot;id&quot;:&quot;name&quot;,&quot;label&quot;:&quot;Name and role&quot;,&quot;type&quot;:&quot;name&quot;},&quot;phone&quot;:{&quot;id&quot;:&quot;phone&quot;,&quot;label&quot;:&quot;Phone&quot;,&quot;type&quot;:&quot;phone&quot;},&quot;email&quot;:{&quot;id&quot;:&quot;email&quot;,&quot;label&quot;:&quot;Email&quot;,&quot;type&quot;:&quot;email&quot;},&quot;mapping_textarea_943&quot;:{&quot;id&quot;:&quot;mapping_textarea_943&quot;,&quot;label&quot;:&quot;Your message&quot;,&quot;type&quot;:&quot;mapping_textarea&quot;}},&quot;form_identifier&quot;:&quot;speaking-form-u5ponp&quot;,&quot;form_type&quot;:&quot;lead_generation&quot;}__TCB_FORM__\" data-tcb-lg-type=\"contact_form\" data-settings-id=\"44900\"><div class=\"thrive-colors-palette-config\" style=\"display: none !important\">__CONFIG_colors_palette__{\"active_palette\":0,\"config\":{\"colors\":{\"d6baf\":{\"name\":\"Main Accent\",\"parent\":-1}},\"gradients\":[]},\"palettes\":[{\"name\":\"Default\",\"value\":{\"colors\":{\"d6baf\":{\"val\":\"rgb(47, 138, 229)\",\"hsl\":{\"h\":210,\"s\":0.77,\"l\":0.54,\"a\":1}}},\"gradients\":[]},\"original\":{\"colors\":{\"d6baf\":{\"val\":\"rgb(47, 138, 229)\",\"hsl\":{\"h\":210,\"s\":0.77,\"l\":0.54,\"a\":1}}},\"gradients\":[]}}]}__CONFIG_colors_palette__<\/div><input type=\"hidden\" class=\"tve-lg-err-msg\" value=\"{&quot;email&quot;:&quot;Email address invalid&quot;,&quot;phone&quot;:&quot;Phone number invalid&quot;,&quot;password&quot;:&quot;Password invalid&quot;,&quot;passwordmismatch&quot;:&quot;Password mismatch error&quot;,&quot;required&quot;:&quot;Required field missing&quot;}\">\n\t<div class=\"thrv_lead_generation_container tve_clearfix\">\n\t\t<form action=\"#\" method=\"post\" novalidate=\"novalidate\" autocomplete=\"new-password\">\n\t\t\t<div class=\"tve_lead_generated_inputs_container tve_clearfix\">\n\t\t\t\t<div class=\"thrv_text_element\" data-label-for=\"tve-lg-1a0f2be7564\" data-selector=\"#lg-muo7k3fm .thrv_text_element[data-label-for]:not(.tcb-excluded-from-group-item)\"><div data-selector=\"#lg-muo7k3fm .thrv_text_element[data-label-for]:not(.tcb-excluded-from-group-item) .tcb-plain-text:not(.tcb-excluded-from-group-item)\" class=\"tcb-plain-text\">Name<\/div><\/div><div class=\"tve_lg_input_container tve_lg_input tve_lg_regular_input tcb-plain-text tcb-no-clone\" data-selector=\"#lg-muo7k3fm .tve_lg_regular_input:not(.tcb-excluded-from-group-item)\" data-css=\"tve-u-18119923fdd\" data-label=\"tve-lg-1a0f2be7564\" style=\"\" data-tcb_hover_state_parent=\"\">\n\t\t\t\t\t<input class=\"tcb-plain-text\" type=\"text\" data-field=\"name\" name=\"name\" placeholder=\"Your full name\" data-placeholder=\"Your full name\" style=\"\" data-required=\"1\" data-validation=\"\" data-name=\"Name and role\">\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"tve_lg_input_container tve_lg_input tve_lg_regular_input tcb-plain-text\" data-selector=\"#lg-muo7k3fm .tve_lg_regular_input:not(.tcb-excluded-from-group-item)\" data-css=\"tve-u-18119923fdd\">\n\t<input class=\"tcb-plain-text\" name=\"phone\" placeholder=\"Your role (e.g. 'Customer Service Manager')\" data-field=\"phone\" data-required=\"1\" data-validation=\"\" data-placeholder=\"Your role (e.g. 'Customer Service Manager')\" data-name=\"Phone\" type=\"text\">\n<\/div>\n\t\t\t\t<div class=\"thrv_text_element\" data-label-for=\"tve-lg-1a0f2be7566\" data-selector=\"#lg-muo7k3fm .thrv_text_element[data-label-for]:not(.tcb-excluded-from-group-item)\"><div data-selector=\"#lg-muo7k3fm .thrv_text_element[data-label-for]:not(.tcb-excluded-from-group-item) .tcb-plain-text:not(.tcb-excluded-from-group-item)\" class=\"tcb-plain-text\">Email<\/div><\/div><div class=\"tve_lg_input_container tve_lg_input tve_lg_regular_input tcb-plain-text tcb-no-clone tcb-no-delete\" data-selector=\"#lg-muo7k3fm .tve_lg_regular_input:not(.tcb-excluded-from-group-item)\" data-css=\"tve-u-18119923fdd\" style=\"\" data-tcb_hover_state_parent=\"\" data-label=\"tve-lg-1a0f2be7566\">\n\t\t\t\t\t<input class=\"tcb-plain-text\" type=\"email\" data-field=\"email\" data-required=\"1\" data-validation=\"email\" name=\"email\" placeholder=\"You company email \" data-placeholder=\"You company email \" style=\"\" data-name=\"Email\">\n\t\t\t\t<\/div><div class=\"thrv_text_element\" data-label-for=\"tve-lg-1a0f2be7568\" data-selector=\"#lg-muo7k3fm .thrv_text_element[data-label-for]:not(.tcb-excluded-from-group-item)\"><div data-selector=\"#lg-muo7k3fm .thrv_text_element[data-label-for]:not(.tcb-excluded-from-group-item) .tcb-plain-text:not(.tcb-excluded-from-group-item)\" class=\"tcb-plain-text\">Message<\/div><\/div><div class=\"tve_lg_input_container tve_lg_textarea tve_lg_regular_input tve-lg-show-counter tcb-plain-text tcb-excluded-from-group-item\" data-selector=\"#lg-muo7k3fm .tve_lg_regular_input#lg-kcf040v8\" style=\"\" id=\"lg-kcf040v8\" data-css=\"tve-u-18119923fdd\" data-tcb_hover_state_parent=\"\" data-label=\"tve-lg-1a0f2be7568\">\n\t<textarea class=\"tcb-plain-text\" rows=\"3\" data-min=\"10\" maxlength=\"350\" data-required=\"1\" name=\"mapping_textarea_943\" placeholder=\"Describe briefly your training \/ up-skilling needs.\" data-field=\"mapping_textarea\" data-validation=\"\" data-placeholder=\"Describe briefly your training \/ up-skilling needs.\" data-mapping=\"YTowOnt9\" style=\"\" data-name=\"Your message\"><\/textarea>\n\t<div class=\"thrv_wrapper thrv_text_element tve-lg-textarea-counter\">\t\t<div class=\"tcb-plain-text\" style=\"\" data-css=\"tve-u-1a0f2be7538\"><span class=\"tve-fill-text-dynamic\">0 of 350<\/span><\/div> \t<\/div>\n<\/div><div class=\"thrv_wrapper tve-form-button tcb-local-vars-root tve-color-set\" data-tcb_hover_state_parent=\"\" data-selector=\"#lg-muo7k3fm .tve-form-button\" data-button-style=\"btn-tpl-58447\"><div class=\"thrive-colors-palette-config\" style=\"display: none !important\">__CONFIG_colors_palette__{\"active_palette\":0,\"config\":{\"colors\":{\"9bd08\":{\"name\":\"Main Accent\",\"parent\":-1}},\"gradients\":[]},\"palettes\":[{\"name\":\"Default Palette\",\"value\":{\"colors\":{\"9bd08\":{\"val\":\"var(--tcb-local-color-d6baf)\"}},\"gradients\":[]},\"original\":{\"colors\":{\"9bd08\":{\"val\":\"rgb(19, 114, 211)\",\"hsl\":{\"h\":210,\"s\":0.83,\"l\":0.45}}},\"gradients\":[]}}]}__CONFIG_colors_palette__<\/div>\n\t\t\t\t\t\n\t\t\t\t\t<a href=\"#\" class=\"tcb-button-link tve-form-button-submit tcb-plain-text\">\n\t\t\t\t\t\t<span class=\"tcb-button-texts\" style=\"\"><span class=\"tcb-button-text thrv-inline-text\" style=\"\">Send Message<\/span><\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t<input type=\"submit\" style=\"display: none !important;\">\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<input id=\"_submit_option\" type=\"hidden\" name=\"_submit_option\" value=\"message\">\n\t\t\t<input id=\"_sendParams\" type=\"hidden\" name=\"_sendParams\" value=\"0\">\n\t\t\t\n\t\t<input id=\"__tcb_lg_msg\" type=\"hidden\" name=\"__tcb_lg_msg\" value=\"YToyOntzOjU6ImVycm9yIjtzOjY6IkVycm9yISI7czo3OiJzdWNjZXNzIjtzOjQ3OiJUaGFua3MgZm9yIHlvdXIgbWVzc2FnZSEgV2UnbGwgcmVzcG9uZCBzaG9ydGx5LiI7fQ==\"><input id=\"_api_custom_fields\" type=\"hidden\" name=\"_api_custom_fields\" value=\"YToyOntpOjA7YToyOntzOjI6ImlkIjtzOjQ6Im5hbWUiO3M6MTE6InBsYWNlaG9sZGVyIjtzOjQ6Ik5hbWUiO31pOjE7YToyOntzOjI6ImlkIjtzOjU6InBob25lIjtzOjExOiJwbGFjZWhvbGRlciI7czo1OiJQaG9uZSI7fX0=\"><input type=\"hidden\" id=\"tve_mapping\" name=\"tve_mapping\" value=\"YToxOntzOjIwOiJtYXBwaW5nX3RleHRhcmVhXzk0MyI7YToxOntzOjY6Il9maWVsZCI7czoxNjoibWFwcGluZ190ZXh0YXJlYSI7fX0=\"><input type=\"hidden\" id=\"tve_labels\" name=\"tve_labels\" value=\"YTo0OntzOjQ6Im5hbWUiO3M6MTM6Ik5hbWUgYW5kIHJvbGUiO3M6NToicGhvbmUiO3M6NToiUGhvbmUiO3M6NToiZW1haWwiO3M6NToiRW1haWwiO3M6MjA6Im1hcHBpbmdfdGV4dGFyZWFfOTQzIjtzOjEyOiJZb3VyIG1lc3NhZ2UiO30=\"><\/form>\n\t<\/div>\n<\/div><div class=\"thrv_wrapper thrv_text_element titoloblu\" data-css=\"tve-u-18b81ac3cf3\" data-tag=\"h2\" style=\"\"><h2 class=\"\" data-css=\"tve-u-18b4395f066\" data-fontsize=\"39\" data-lineheight=\"58\" style=\"text-align: center;\">Client testimonials<\/h2><\/div><div class=\"thrv_wrapper thrv-columns\" style=\"--tcb-col-el-width: 1078.01;\"><div class=\"tcb-flex-row v-2 tcb--cols--3\"><div class=\"tcb-flex-col\"><div class=\"tcb-col\"><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box tve-elem-default-pad tcb-local-vars-root dynamic-group-kcc7ngdp\" data-css=\"tve-u-18bc91ef5e0\" style=\"\">\n\t<div class=\"tve-content-box-background\" data-css=\"tve-u-18bc91ef5e1\" style=\"\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-18bc91ef5e2\" style=\"\"><div class=\"thrv_wrapper tve_image_caption dynamic-group-kcc7n14o\" data-css=\"tve-u-18bc91ef5e3\" style=\"\"><span class=\"tve_image_frame\"><img class=\"tve_image wp-image-35303\" alt=\"Salvatore D'Onofrio\" data-id=\"35303\" width=\"53\" data-init-width=\"400\" height=\"53\" data-init-height=\"400\" title=\"Salvatore D'Onofrio\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/1695483293089.jpg\" data-width=\"53\" data-height=\"53\" data-css=\"tve-u-18bc91ef5e4\" style=\"aspect-ratio: auto 400 \/ 400;\"><\/span><\/div><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box tve-elem-default-pad tcb-local-vars-root dynamic-group-kcanrtg9\" data-css=\"tve-u-18bc91ef5e5\" style=\"\">\n\t<div class=\"tve-content-box-background\" style=\"\" data-css=\"tve-u-18bc91ef5e6\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-18bc91ef5e7\" style=\"\"><div class=\"thrv_wrapper tve_image_caption tcb-local-vars-root dynamic-group-kcanr8vu\" data-css=\"tve-u-18bc91ef5e8\" style=\"\"><span class=\"tve_image_frame\"><img class=\"tve_image wp-image-60513\" alt=\"\" data-id=\"60513\" width=\"37\" data-init-width=\"37\" height=\"28\" data-init-height=\"28\" title=\"Quote_left marks\" loading=\"lazy\" src=\"\/\/customerserviceculture.com\/wp-content\/uploads\/tcb_content_templates\/testimonial\/images\/Quote_left-marks.png\" data-width=\"37\" data-height=\"28\" style=\"aspect-ratio: auto 37 \/ 28;\"><\/span><\/div><div class=\"thrv_wrapper thrv_text_element tcb-local-vars-root dynamic-group-kcanried\" data-css=\"tve-u-18bc91ef5e9\" style=\"\"><p class=\"tcb-global-text-\" style=\"\" data-css=\"tve-u-18bc91ef5ea\">Paolo has helped us improve our Digital Customer Service. Starting from a complete assessment of business, he has developed a training process for our agents and ad hoc sessions for our manager. Surely a path of great growth for all of our team.<\/p><\/div><\/div>\n<\/div><div class=\"thrv_wrapper thrv_text_element tve_empty_dropzone tcb-local-vars-root dynamic-group-kcanrn1x\" data-css=\"tve-u-18bc91ef5eb\" style=\"\"><h4 class=\"\" data-css=\"tve-u-18bc91ef5ec\" style=\"\" data-fontsize=\"19\" data-lineheight=\"28\"><span data-css=\"tve-u-18bc920f89f\"><strong>Salvatore D'Onofrio<\/strong>&nbsp;<\/span><\/h4><h4 class=\"\" data-css=\"tve-u-18bc91ef5ec\" style=\"\" data-fontsize=\"19\" data-lineheight=\"28\"><span data-css=\"tve-u-18bc920662f\">Head of Voice of the Customer, ING<\/span><\/h4><\/div><\/div>\n<\/div><\/div><\/div><div class=\"tcb-flex-col\"><div class=\"tcb-col\"><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box tve-elem-default-pad tcb-local-vars-root dynamic-group-kcc7ngdp\" data-css=\"tve-u-18bc91ef5e0\" style=\"\">\n\t<div class=\"tve-content-box-background\" data-css=\"tve-u-18bc91ef5e1\" style=\"\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-18bc91ef5e2\" style=\"\"><div class=\"thrv_wrapper tve_image_caption dynamic-group-kcc7n14o\" data-css=\"tve-u-18bc91ef5e3\" style=\"\"><span class=\"tve_image_frame\"><img class=\"tve_image wp-image-35320\" alt=\"Darko Popovic\" data-id=\"35320\" width=\"53\" data-init-width=\"800\" height=\"53\" data-init-height=\"800\" title=\"Darko Popovic\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/Darko-Popovic.jpg\" data-width=\"53\" data-height=\"53\" data-css=\"tve-u-18bc91ef5e4\" style=\"aspect-ratio: auto 800 \/ 800;\"><\/span><\/div><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box tve-elem-default-pad tcb-local-vars-root dynamic-group-kcanrtg9\" data-css=\"tve-u-18bc91ef5ee\" style=\"\">\n\t<div class=\"tve-content-box-background\" style=\"\" data-css=\"tve-u-18bc91ef5e6\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-18bc91ef5e7\" style=\"\"><div class=\"thrv_wrapper tve_image_caption tcb-local-vars-root dynamic-group-kcanr8vu\" data-css=\"tve-u-18bc91ef5e8\" style=\"\"><span class=\"tve_image_frame\"><img class=\"tve_image wp-image-60513\" alt=\"\" data-id=\"60513\" width=\"37\" data-init-width=\"37\" height=\"28\" data-init-height=\"28\" title=\"Quote_left marks\" loading=\"lazy\" src=\"\/\/customerserviceculture.com\/wp-content\/uploads\/tcb_content_templates\/testimonial\/images\/Quote_left-marks.png\" data-width=\"37\" data-height=\"28\" style=\"aspect-ratio: auto 37 \/ 28;\"><\/span><\/div><div class=\"thrv_wrapper thrv_text_element tcb-local-vars-root dynamic-group-kcanried\" data-css=\"tve-u-18bc91ef5e9\" style=\"\"><p class=\"tcb-global-text-\" style=\"\" data-css=\"tve-u-18bc91ef5ea\">Paolo has been helping us transform traditional Customer Service into Digital CX hub. I appreciate his innovative, professional and agile approach. His experience and open minded approach may help any business to leverage their level of service.<\/p><\/div><\/div>\n<\/div><div class=\"thrv_wrapper thrv_text_element tve_empty_dropzone tcb-local-vars-root dynamic-group-kcanrn1x\" data-css=\"tve-u-18bc91ef5eb\" style=\"\"><h4 class=\"\" data-css=\"tve-u-18bc91ef5ec\" style=\"\" data-fontsize=\"19\" data-lineheight=\"28\"><span data-css=\"tve-u-18bc9206631\"><strong>Darko Popovic<\/strong>&nbsp;<\/span><\/h4><h4 class=\"\" data-css=\"tve-u-18bc91ef5ec\" style=\"\" data-fontsize=\"19\" data-lineheight=\"28\"><span data-css=\"tve-u-18bc9206631\">COO Multitude Bank<\/span><\/h4><\/div><\/div>\n<\/div><\/div><\/div><div class=\"tcb-flex-col\"><div class=\"tcb-col\"><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box tve-elem-default-pad tcb-local-vars-root dynamic-group-kcc7ngdp\" data-css=\"tve-u-18bc91ef5e0\" style=\"\">\n\t<div class=\"tve-content-box-background\" data-css=\"tve-u-18bc91ef5e1\" style=\"\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-18bc91ef5e2\" style=\"\"><div class=\"thrv_wrapper tve_image_caption dynamic-group-kcc7n14o\" data-css=\"tve-u-18bc91ef5e3\" style=\"\"><span class=\"tve_image_frame\"><img class=\"tve_image wp-image-35305\" alt=\"Ruggero Carpentiere\" data-id=\"35305\" width=\"53\" data-init-width=\"800\" height=\"53\" data-init-height=\"800\" title=\"Ruggero Carpentiere\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/1675182928662.jpg\" data-width=\"53\" data-height=\"53\" data-css=\"tve-u-18bc91ef5e4\" style=\"aspect-ratio: auto 800 \/ 800;\"><\/span><\/div><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box tve-elem-default-pad tcb-local-vars-root dynamic-group-kcanrtg9\" data-css=\"tve-u-18bc91ef5ef\" style=\"\">\n\t<div class=\"tve-content-box-background\" style=\"\" data-css=\"tve-u-18bc91ef5e6\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-18bc91ef5e7\" style=\"\"><div class=\"thrv_wrapper tve_image_caption tcb-local-vars-root dynamic-group-kcanr8vu\" data-css=\"tve-u-18bc91ef5e8\" style=\"\"><span class=\"tve_image_frame\"><img class=\"tve_image wp-image-60513\" alt=\"\" data-id=\"60513\" width=\"37\" data-init-width=\"37\" height=\"28\" data-init-height=\"28\" title=\"Quote_left marks\" loading=\"lazy\" src=\"\/\/customerserviceculture.com\/wp-content\/uploads\/tcb_content_templates\/testimonial\/images\/Quote_left-marks.png\" data-width=\"37\" data-height=\"28\" style=\"aspect-ratio: auto 37 \/ 28;\"><\/span><\/div><div class=\"thrv_wrapper thrv_text_element tcb-local-vars-root dynamic-group-kcanried\" data-css=\"tve-u-18bc91ef5e9\" style=\"\"><p class=\"tcb-global-text-\" style=\"\" data-css=\"tve-u-18bc91ef5ea\">Paolo has combined strategic vision and great practical sense having extensively trained the Front Office team on soft, relational and communication skills.<br>It has been an important moment of growth for our Customer Loyalty in Italy.<\/p><\/div><\/div>\n<\/div><div class=\"thrv_wrapper thrv_text_element tve_empty_dropzone tcb-local-vars-root dynamic-group-kcanrn1x\" data-css=\"tve-u-18bc91ef5eb\" style=\"\"><h4 class=\"\" data-css=\"tve-u-18bc91ef5ec\" style=\"\" data-fontsize=\"19\" data-lineheight=\"28\"><span data-css=\"tve-u-18bc91ef5ed\"><strong>Ruggero Carpentiere<\/strong>&nbsp;<\/span><\/h4><h4 class=\"\" data-css=\"tve-u-18bc91ef5ec\" style=\"\" data-fontsize=\"19\" data-lineheight=\"28\"><span data-css=\"tve-u-18bc91ef5ed\">Chief Customer Officer, Air Liquide<\/span><\/h4><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><div class=\"thrv_wrapper thrv_text_element titoloblu\" data-css=\"tve-u-1a0f2c1d0dc\" data-tag=\"h2\" style=\"\"><h2 class=\"\" data-css=\"tve-u-18b4395ac8a\" data-fontsize=\"39\" data-lineheight=\"58\" id=\"tab-con-1\" style=\"text-align: center;\">FAQ<\/h2><\/div><div class=\"thrv_wrapper thrv_toggle_shortcode\" data-hover-color=\"#1abc9c\" data-text-hover-color=\"#fff\" data-css=\"tve-u-18bc928b5c9\" style=\"\">\n\t\n<div class=\"tve_faq\">\n\t\t<div class=\"tve_faqI\">\n\t\t\t<div class=\"tve_faqB\">\n\t\t\t\t<svg class=\"tve_toggle\" id=\"tcb-icon-caret-right-solid\" viewBox=\"0 0 192 512\" width=\"100%\" height=\"100%\">\n\t\t\t\t\t<path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path>\n\t\t\t\t<\/svg>\n\t\t\t\t<h4 class=\"tve_editable\" data-fontsize=\"18\" data-lineheight=\"27\">1. Who are your training paths designed to?<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"tve_faqC\" style=\"display: none;\"><div class=\"thrv_wrapper thrv_text_element\">\t<p>To companies already having their own internal customer service team.<\/p><\/div><\/div>\n\t\t<\/div>\n\t<\/div><div class=\"tve_faq\">\n\t\t<div class=\"tve_faqI\">\n\t\t\t<div class=\"tve_faqB\">\n\t\t\t\t<svg class=\"tve_toggle\" id=\"tcb-icon-caret-right-solid\" viewBox=\"0 0 192 512\" width=\"100%\" height=\"100%\">\n\t\t\t\t\t<path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path>\n\t\t\t\t<\/svg>\n\t\t\t\t<h4 class=\"tve_editable\" data-fontsize=\"18\" data-lineheight=\"27\">2. What customer support channels are your trainings on?<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"tve_faqC\" style=\"display: none;\"><div class=\"thrv_wrapper thrv_text_element\"><p>Digital channels (social media, live chat, video chat, messaging app) but also on traditional ones (telephone, email).<\/p><\/div><\/div>\n\t\t<\/div>\n\t<\/div><div class=\"tve_faq\">\n\t\t<div class=\"tve_faqI\">\n\t\t\t<div class=\"tve_faqB\">\n\t\t\t\t<svg class=\"tve_toggle\" id=\"tcb-icon-caret-right-solid\" viewBox=\"0 0 192 512\" width=\"100%\" height=\"100%\">\n\t\t\t\t\t<path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path>\n\t\t\t\t<\/svg>\n\t\t\t\t<h4 class=\"tve_editable\" data-fontsize=\"18\" data-lineheight=\"27\">3. Do your trainings include exercises?<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"tve_faqC\" style=\"display: none;\"><div class=\"thrv_wrapper thrv_text_element\">\t<p>Sure! We'll spend half of sessions time simulating live conversations.<br><br><\/p><\/div><\/div>\n\t\t<\/div>\n\t<\/div><div class=\"tve_faq\">\n\t\t<div class=\"tve_faqI\">\n\t\t\t<div class=\"tve_faqB\">\n\t\t\t\t<svg class=\"tve_toggle\" id=\"tcb-icon-caret-right-solid\" viewBox=\"0 0 192 512\" width=\"100%\" height=\"100%\">\n\t\t\t\t\t<path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path>\n\t\t\t\t<\/svg>\n\t\t\t\t<h4 class=\"tve_editable\" data-fontsize=\"18\" data-lineheight=\"27\">4. Where do your trainings take place?<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"tve_faqC\" style=\"display: none;\"><div class=\"thrv_wrapper thrv_text_element\"><p>At your office or online via main platforms (Teams, Zoom, Meet).<\/p><\/div><\/div>\n\t\t<\/div>\n\t<\/div><div class=\"tve_faq\">\n\t\t<div class=\"tve_faqI\">\n\t\t\t<div class=\"tve_faqB\">\n\t\t\t\t<svg class=\"tve_toggle\" id=\"tcb-icon-caret-right-solid\" viewBox=\"0 0 192 512\" width=\"100%\" height=\"100%\">\n\t\t\t\t\t<path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path>\n\t\t\t\t<\/svg>\n\t\t\t\t<h4 class=\"tve_editable\" data-fontsize=\"18\" data-lineheight=\"27\">5. Which languages?<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"tve_faqC\" style=\"display: none;\"><div class=\"thrv_wrapper thrv_text_element\"><p>English, Spanish and Italian.<\/p><\/div><\/div>\n\t\t<\/div>\n\t<\/div><div class=\"tve_faq\">\n\t\t<div class=\"tve_faqI\">\n\t\t\t<div class=\"tve_faqB\">\n\t\t\t\t<svg class=\"tve_toggle\" id=\"tcb-icon-caret-right-solid\" viewBox=\"0 0 192 512\" width=\"100%\" height=\"100%\">\n\t\t\t\t\t<path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path>\n\t\t\t\t<\/svg>\n\t\t\t\t<h4 class=\"tve_editable\" data-fontsize=\"18\" data-lineheight=\"27\">6. Why should I hire you?<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"tve_faqC\" style=\"display: none;\"><div class=\"thrv_wrapper thrv_text_element\"><p>My <a href=\"https:\/\/customerserviceculture.com\/en\/values\/\" target=\"_blank\" class=\"\" style=\"outline: none;\">values<\/a> speak for myself.<\/p><\/div><\/div>\n\t\t<\/div>\n\t<\/div><div class=\"tve_faq\">\n\t\t<div class=\"tve_faqI\">\n\t\t\t<div class=\"tve_faqB\">\n\t\t\t\t<svg class=\"tve_toggle\" id=\"tcb-icon-caret-right-solid\" viewBox=\"0 0 192 512\" width=\"100%\" height=\"100%\">\n\t\t\t\t\t<path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path>\n\t\t\t\t<\/svg>\n\t\t\t\t<h4 class=\"tve_editable\" data-fontsize=\"18\" data-lineheight=\"27\">7. How much do your trainings cost?<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"tve_faqC\" style=\"display: none;\"><div class=\"thrv_wrapper thrv_text_element\"><p>As I customize each of them, fill out the form below to let me know about your needs.<\/p><\/div><\/div>\n\t\t<\/div>\n\t<\/div><\/div><div class=\"thrv-content-block tcb-local-vars-root thrv_wrapper\" data-css=\"tve-u-170b4920a67\" tcb-template-name=\"Team 07\" tcb-template-id=\"41486\" tcb-template-pack=\"137\" data-keep-css_id=\"1\"><div class=\"thrive-group-edit-config\" style=\"display: none !important\">__CONFIG_group_edit__{\"judt5rda\":{\"name\":\"All Name(s)\",\"singular\":\"-- Text %s\"},\"judt60l2\":{\"name\":\"All Role(s)\",\"singular\":\"-- Text %s\"},\"judt68mo\":{\"name\":\"All Paragraphs)\",\"singular\":\"-- Text %s\"},\"jukv2ac2\":{\"name\":\"All Image(s)\",\"singular\":\"-- Image %s\"},\"jukv2fxj\":{\"name\":\"All Columns Content Box(s)\",\"singular\":\"-- Content Box %s\"},\"jumbuukm\":{\"name\":\"All Column(s)\",\"singular\":\"-- Column %s\"}}__CONFIG_group_edit__<\/div><div class=\"thrive-local-colors-config\" style=\"display: none !important\">__CONFIG_local_colors__{\"colors\":{\"a9109\":\"Occupation\"},\"gradients\":{}}__CONFIG_local_colors__<\/div><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box\" data-css=\"tve-u-17f5e8b9aaf\" style=\"\">\n\t<div class=\"tve-content-box-background\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-170b4920a69\"><div class=\"thrv_wrapper thrv_text_element titoloblu\" data-css=\"tve-u-1a0f2c25228\" data-tag=\"h2\" style=\"\"><h2 class=\"\" data-css=\"tve-u-18b4395f066\" data-fontsize=\"39\" data-lineheight=\"58\" style=\"text-align: center;\">Trainer<\/h2><\/div><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box\" data-css=\"tve-u-170b4920a6b\">\n\t<div class=\"tve-content-box-background\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-170b4920a6c\"><div class=\"thrv_wrapper tve_image_caption img_style_circle fotopaolo\" data-css=\"tve-u-18adc136f57\">\n<span class=\"tve_image_frame\" style=\"width: 100%;\">\n<img class=\"tve_image tve_brdr_ridge wp-image-35012 tcb-moved-image\" alt=\"Paolo Fabrizio\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/09\/Linkedin-piccola-scaled.jpg\" style=\"aspect-ratio: auto 1708 \/ 2560;\" width=\"100\" height=\"150\" data-css=\"tve-u-18adc137ee7\" ml-d=\"0\" center-h-d=\"false\" data-width=\"100\" data-height=\"150\" data-init-width=\"1708\" data-init-height=\"2560\" data-id=\"35012\" title=\"Linkedin (piccola\" loading=\"lazy\" mt-d=\"-12\" center-v-d=\"false\">\n<\/span>\n<\/div><div class=\"thrv_wrapper thrv_text_element dynamic-group-judt5rda\" data-css=\"tve-u-170b4920a74\" data-tag=\"h3\"><h3 class=\"\" data-css=\"tve-u-170b4920a75\" data-fontsize=\"19\" data-lineheight=\"28\" id=\"tab-con-2\" style=\"text-align: center;\"><strong>Paolo Fabrizio<\/strong><\/h3><p style=\"text-align: center;\"><em>Digital Customer Service Consultant, Trainer, Author, Speaker.<\/em><\/p><p style=\"text-align: center;\">In the 90s he took part in the startup of the first online insurance company in Italy, following the customer's entire life cycle. Since 2013 as a consultant and trainer he has been helping companies to harness digital customer service as a business driver. Founder of CustomerServiceCulture.com, author of books and speaker at conferences in Italy and abroad. Lecturer at the Bicocca University of Milan (Master MADIM).<\/p><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div><div class=\"thrv_wrapper thrv_text_element titoloblu\" data-css=\"tve-u-1a0f2c21676\" data-tag=\"h2\"><h2 class=\"\" data-css=\"tve-u-1a0f2c21677\" data-fontsize=\"39\" data-lineheight=\"58\" id=\"tab-con-1\" style=\"text-align: center;\">Selected client companies<\/h2><\/div><div class=\"thrv_wrapper tve_image_caption\" data-css=\"tve-u-1a0f2c23159\" style=\"\"><span class=\"tve_image_frame\"><img class=\"tve_image wp-image-26688\" alt=\"clients\" data-id=\"26688\" width=\"333\" data-init-width=\"2176\" height=\"54\" data-init-height=\"350\" title=\"clients\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/10\/clienti.png\" data-width=\"333\" data-height=\"54\" style=\"aspect-ratio: auto 2176 \/ 350;\" data-css=\"tve-u-1a0f2c2315a\"><\/span><\/div><\/div>\n<\/div><\/div>\n<\/div><div class=\"thrv_wrapper thrv_social thrv_social_custom tve_centerBtn tve_share_left\" data-css=\"tve-u-171751cedc0\" data-counts=\"\" data-min_shares=\"0\" style=\"\">\n<div class=\"tve_social_items tve_social_custom tve-prevent-content-edit tve_style_3 tve_social_med\">\n\t\n\t\t\n\t\t<div class=\"thrv_wrapper tve_s_item tve_s_in_share tve_share_item\" data-s=\"in_share\" data-href=\"https:\/\/customerserviceculture.com\/en\/training\/\" data-label=\"Share\" data-css=\"tve-u-17f5e8590d5\">\n\t\t\t<a href=\"javascript:void(0)\" class=\"tve_s_link\">\n\t\t\t\t<span class=\"thrv_wrapper tve_s_icon\">\n\t\t\t\t\t<svg class=\"tcb-icon\" viewBox=\"0 0 448 512\" data-id=\"icon-in\" data-name=\"\">\n            <path d=\"M100.3 480H7.4V180.9h92.9V480zM53.8 140.1C24.1 140.1 0 115.5 0 85.8 0 56.1 24.1 32 53.8 32c29.7 0 53.8 24.1 53.8 53.8 0 29.7-24.1 54.3-53.8 54.3zM448 480h-92.7V334.4c0-34.7-.7-79.2-48.3-79.2-48.3 0-55.7 37.7-55.7 76.7V480h-92.8V180.9h89.1v40.8h1.3c12.4-23.5 42.7-48.3 87.9-48.3 94 0 111.3 61.9 111.3 142.3V480z\"><\/path>\n        <\/svg>\n\t\t\t\t<\/span>\n\t\t\t\t<span class=\"tve_s_text\">Share<\/span>\n\t\t\t\t<span class=\"tve_s_count\">0<\/span>\n\t\t\t<\/a>\n\t\t<\/div>\n\t\t\n\t\n<\/div>\n<\/div>","tve_custom_css":"@media (min-width: 300px){[data-css=\"tve-u-171751cedc0\"] .tve_social_items { font-size: 11px !important; 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