{"id":21285,"date":"2020-04-15T19:59:40","date_gmt":"2020-04-15T17:59:40","guid":{"rendered":"https:\/\/customerserviceculture.com\/?page_id=21285"},"modified":"2025-02-07T17:04:37","modified_gmt":"2025-02-07T16:04:37","slug":"training","status":"publish","type":"page","link":"https:\/\/customerserviceculture.com\/en\/training\/","title":{"rendered":"Training"},"content":{"rendered":"<p><span><a href=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/training3.png\"><img loading=\"lazy\" decoding=\"async\" alt=\"\" data-id=\"21348\" width=\"1643\" height=\"998\" title=\"training3\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/training3.png\" data-link-wrap=\"true\" style=\"\"><\/a><\/span><\/p>\n<h2 data-fontsize=\"39\" data-lineheight=\"58\" style=\"\">Digital Customer Service workshops<\/h2>\n<p style=\"text-align: left;\">I help you turn you support agents into digital conversation specialists thanks to my &#8216;<em>Digital Customer Service Personas\u00a9<\/em>&#8216; skill-set model. My trainings are:&nbsp;<\/p>\n<ul>\n<li style=\"text-align: left;\">Interactive (we spend 50% of the time making exercises).<\/li>\n<li style=\"text-align: left;\">Customized as per your specific needs and the type of participants.<\/li>\n<li style=\"text-align: left;\">Flexible as per delivery approach (online, onsite at your offices or mixed).<\/li>\n<\/ul>\n<h2 data-fontsize=\"39\" data-lineheight=\"58\" style=\"\">Why they work well<\/h2>\n<p style=\"text-align: left;\">Training paths are structured into 3 steps to spread, apply and consolidate competences.&nbsp;<\/p>\n<p style=\"text-align: left;\">50% of the time is dedicated to exercises simulating digital customer conversations.<\/p>\n<p>     Workshop  <\/p>\n<p>To deliver new guidelines, best practices and applying them through practical exercises. <\/p>\n<p>         Follow up   <\/p>\n<p>To fix and verify proper application of the above, through a training laboratory. <\/p>\n<p>         Fine tuning   <\/p>\n<p>To consolidate skills and harmonize them through individual meetings with participants. <\/p>\n<h2 data-fontsize=\"39\" data-lineheight=\"58\" style=\"\">Results<\/h2>\n<ul>\n<li style=\"text-align: left;\">Optimizing conversations through social networks, live chat, video chat and messaging apps.<\/li>\n<li style=\"text-align: left;\">Increasing customer satisfaction as per the metrics that you are using.<\/li>\n<li style=\"text-align: left;\">Improving the productivity and satisfaction of the people on your customer service team.<\/li>\n<li style=\"text-align: left;\">Leveraging digital conversations as a business driver (up &amp; cross-selling).<\/li>\n<li style=\"text-align: left;\">Building internal career paths thanks to innovative skills (Digital Customer Service Personas\u00a9).<\/li>\n<\/ul>\n<h2 data-fontsize=\"39\" data-lineheight=\"58\" style=\"\">In a nutshell<\/h2>\n<p>                    <strong>CUSTOMIZATION<\/strong>Trainings are designed on your specific industry and needs.                    <strong>METHOD<\/strong>Consolidate results thanks to the 3-step program and practical exercises.                    <strong>EXPERIENCE<\/strong>You work with an international Digital Customer Service professional.<\/p>\n<h2 data-fontsize=\"39\" data-lineheight=\"58\" id=\"tab-con-1\" style=\"text-align: center;\"><span style=\"--tcb-applied-color: rgb(116, 116, 116) !important; color: rgb(116, 116, 116) !important;\">What participants say<\/span> \ud83c\udfa7<\/h2>\n<p style=\"text-align: left;\">Picture: support team&#8217;s happy faces at the end of a Digital Customer Service training path.<\/p>\n<p style=\"text-align: left;\">Black box: listen to some participants&#8217; audio feedbacks!&nbsp;<\/p>\n<p><span><img decoding=\"async\" alt=\"training\" data-id=\"37857\" width=\"669\" data-init-width=\"1248\" height=\"353\" data-init-height=\"659\" title=\"training\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/04\/training.jpg\" data-width=\"669\" data-height=\"353\" style=\"aspect-ratio: auto 1248 \/ 659;\"><\/span><\/p>\n<h2 data-fontsize=\"39\" data-lineheight=\"58\" style=\"text-align: center;\">Highlights<\/h2>\n<p style=\"\"><span style=\"--tcb-applied-color: rgb(116, 116, 116) !important; color: rgb(116, 116, 116) !important;\">\ud83d\udc8e Trained and up-skilled over 1.500 customer service people.<span><\/span><span>\ud83c\udf96 Delivered customized training paths for 100 customer service teams. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<\/span>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; \ud83c\udf0d Worked with client companies belonging to various industries and markets.<\/span><\/p>\n<h2 data-fontsize=\"39\" data-lineheight=\"58\" style=\"text-align: center;\">Client testimonials<\/h2>\n<p><span><img decoding=\"async\" alt=\"Salvatore D'Onofrio\" data-id=\"35303\" width=\"53\" data-init-width=\"400\" height=\"53\" data-init-height=\"400\" title=\"Salvatore D'Onofrio\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/1695483293089.jpg\" data-width=\"53\" data-height=\"53\" style=\"aspect-ratio: auto 400 \/ 400;\"><\/span><span><img decoding=\"async\" alt=\"\" data-id=\"60513\" width=\"37\" data-init-width=\"37\" height=\"28\" data-init-height=\"28\" title=\"Quote_left marks\" loading=\"lazy\" src=\"\/\/customerserviceculture.com\/wp-content\/uploads\/tcb_content_templates\/testimonial\/images\/Quote_left-marks.png\" data-width=\"37\" data-height=\"28\" style=\"aspect-ratio: auto 37 \/ 28;\"><\/span><\/p>\n<p style=\"\">Paolo has helped us improve our Digital Customer Service. Starting from a complete assessment of business, he has developed a training process for our agents and ad hoc sessions for our manager. Surely a path of great growth for all of our team.<\/p>\n<h4 style=\"\" data-fontsize=\"19\" data-lineheight=\"28\"><span><strong>Salvatore D&#8217;Onofrio<\/strong>&nbsp;<\/span><\/h4>\n<h4 style=\"\" data-fontsize=\"19\" data-lineheight=\"28\"><span>Head of Voice of the Customer, ING<\/span><\/h4>\n<p><span><img decoding=\"async\" alt=\"Darko Popovic\" data-id=\"35320\" width=\"53\" data-init-width=\"800\" height=\"53\" data-init-height=\"800\" title=\"Darko Popovic\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/Darko-Popovic.jpg\" data-width=\"53\" data-height=\"53\" style=\"aspect-ratio: auto 800 \/ 800;\"><\/span><span><img decoding=\"async\" alt=\"\" data-id=\"60513\" width=\"37\" data-init-width=\"37\" height=\"28\" data-init-height=\"28\" title=\"Quote_left marks\" loading=\"lazy\" src=\"\/\/customerserviceculture.com\/wp-content\/uploads\/tcb_content_templates\/testimonial\/images\/Quote_left-marks.png\" data-width=\"37\" data-height=\"28\" style=\"aspect-ratio: auto 37 \/ 28;\"><\/span><\/p>\n<p style=\"\">Paolo has been helping us transform traditional Customer Service into Digital CX hub. I appreciate his innovative, professional and agile approach. His experience and open minded approach may help any business to leverage their level of service.<\/p>\n<h4 style=\"\" data-fontsize=\"19\" data-lineheight=\"28\"><span><strong>Darko Popovic<\/strong>&nbsp;<\/span><\/h4>\n<h4 style=\"\" data-fontsize=\"19\" data-lineheight=\"28\"><span>COO Multitude Bank<\/span><\/h4>\n<p><span><img decoding=\"async\" alt=\"Ruggero Carpentiere\" data-id=\"35305\" width=\"53\" data-init-width=\"800\" height=\"53\" data-init-height=\"800\" title=\"Ruggero Carpentiere\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/1675182928662.jpg\" data-width=\"53\" data-height=\"53\" style=\"aspect-ratio: auto 800 \/ 800;\"><\/span><span><img decoding=\"async\" alt=\"\" data-id=\"60513\" width=\"37\" data-init-width=\"37\" height=\"28\" data-init-height=\"28\" title=\"Quote_left marks\" loading=\"lazy\" src=\"\/\/customerserviceculture.com\/wp-content\/uploads\/tcb_content_templates\/testimonial\/images\/Quote_left-marks.png\" data-width=\"37\" data-height=\"28\" style=\"aspect-ratio: auto 37 \/ 28;\"><\/span><\/p>\n<p style=\"\">Paolo has combined strategic vision and great practical sense having extensively trained the Front Office team on soft, relational and communication skills.It has been an important moment of growth for our Customer Loyalty in Italy.<\/p>\n<h4 style=\"\" data-fontsize=\"19\" data-lineheight=\"28\"><span><strong>Ruggero Carpentiere<\/strong>&nbsp;<\/span><\/h4>\n<h4 style=\"\" data-fontsize=\"19\" data-lineheight=\"28\"><span>Chief Customer Officer, Air Liquide<\/span><\/h4>\n<h2 data-fontsize=\"39\" data-lineheight=\"58\" style=\"text-align: center;\">Get your customized training path<\/h2>\n<p style=\"text-align: left;\">Tell me about your customer service team and your training &amp; up-skilling needs.<\/p>\n<p style=\"text-align: left;\">Fill in this form, I&#8217;ll respond within 24 hours to arrange an informal video call.<\/p>\n<p>NameEmailMessageSEND MESSAGE<\/p>\n<h2 data-fontsize=\"39\" data-lineheight=\"58\" id=\"tab-con-1\" style=\"text-align: center;\">FAQ<\/h2>\n<h4 data-fontsize=\"18\" data-lineheight=\"27\">1. Who are your training paths designed to?<\/h4>\n<p>To companies already having their own internal customer service team.<\/p>\n<h4 data-fontsize=\"18\" data-lineheight=\"27\">2. What customer support channels are your trainings on?<\/h4>\n<p>Digital channels (social media, live chat, video chat, messaging app) but also on traditional ones (telephone, email).<\/p>\n<h4 data-fontsize=\"18\" data-lineheight=\"27\">3. Do your trainings include exercises?<\/h4>\n<p>Sure! We&#8217;ll spend half of sessions time simulating live conversations.<\/p>\n<h4 data-fontsize=\"18\" data-lineheight=\"27\">4. Where do your trainings take place?<\/h4>\n<p>At your office or online via main platforms (Teams, Zoom, Meet).<\/p>\n<h4 data-fontsize=\"18\" data-lineheight=\"27\">5. Which languages?<\/h4>\n<p>English, Spanish and Italian.<\/p>\n<h4 data-fontsize=\"18\" data-lineheight=\"27\">6. Why should I hire you?<\/h4>\n<p>My <a href=\"https:\/\/customerserviceculture.com\/en\/values\/\" target=\"_blank\" style=\"outline: none;\" rel=\"noopener\">values<\/a> speak for myself.<\/p>\n<h4 data-fontsize=\"18\" data-lineheight=\"27\">7. How much do your trainings cost?<\/h4>\n<p>As I customize each of them, fill out the form below to let me know about your needs.<\/p>\n<h2 data-fontsize=\"39\" data-lineheight=\"58\" id=\"tab-con-1\" style=\"text-align: center;\">Selected client companies<\/h2>\n<p><span><img decoding=\"async\" alt=\"clients\" data-id=\"26688\" width=\"333\" data-init-width=\"2176\" height=\"54\" data-init-height=\"350\" title=\"clients\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/10\/clienti.png\" data-width=\"333\" data-height=\"54\" style=\"aspect-ratio: auto 2176 \/ 350;\"><\/span><\/p>\n<h2 data-fontsize=\"39\" data-lineheight=\"58\" style=\"text-align: center;\">Trainer<\/h2>\n<p><span style=\"width: 100%;\"><img decoding=\"async\" alt=\"Paolo Fabrizio\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/09\/Linkedin-piccola-scaled.jpg\" style=\"aspect-ratio: auto 1708 \/ 2560;\" width=\"100\" height=\"150\" ml-d=\"0\" center-h-d=\"false\" data-width=\"100\" data-height=\"150\" data-init-width=\"1708\" data-init-height=\"2560\" data-id=\"35012\" title=\"Linkedin (piccola\" loading=\"lazy\" mt-d=\"-12\" center-v-d=\"false\"><\/span><\/p>\n<h3 data-fontsize=\"19\" data-lineheight=\"28\" id=\"tab-con-2\" style=\"text-align: center;\"><strong>Paolo Fabrizio<\/strong><\/h3>\n<p style=\"text-align: center;\"><em>Digital Customer Service Consultant, Trainer, Author, Speaker.<\/em><\/p>\n<p style=\"text-align: center;\">In the 90s he took part in the startup of the first online insurance company in Italy, following the customer&#8217;s entire life cycle. Since 2013 as a consultant and trainer he has been helping companies to harness digital customer service as a business driver. Founder of CustomerServiceCulture.com, author of books and speaker at conferences in Italy and abroad. Lecturer at the Bicocca University of Milan (Master MADIM).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Digital Customer Service workshops I help you turn you support agents into digital conversation specialists thanks to my &#8216;Digital Customer Service Personas\u00a9&#8216; skill-set model. My trainings are:&nbsp; Interactive (we spend 50% of the time making exercises). Customized as per your specific needs and the type of participants. Flexible as per delivery approach (online, onsite at [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","tve_updated_post":"<div class=\"thrv_wrapper tve_image_caption\" data-css=\"tve-u-17175fcb77d\" style=\"\"><span class=\"tve_image_frame\"><a href=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/training3.png\"><img class=\"tve_image wp-image-21348\" alt=\"\" data-id=\"21348\" width=\"1643\" height=\"998\" title=\"training3\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/training3.png\" data-link-wrap=\"true\" style=\"\" data-css=\"tve-u-171760079f0\"><\/a><\/span><\/div><div class=\"thrv_wrapper thrv-page-section\" data-css=\"tve-u-184340bdde9\" style=\"\">\n<div class=\"tve-page-section-out\" data-css=\"tve-u-17f5eacdef1\" style=\"\"><\/div>\n<div class=\"tve-page-section-in tve_empty_dropzone\" data-css=\"tve-u-1717603ec5a\" style=\"\"><div class=\"thrv_wrapper thrv_text_element tve_empty_dropzone\" data-css=\"tve-u-17f5ea24ea6\" data-tag=\"h2\" style=\"\"><h2 class=\"tve_p_center rft\" data-fontsize=\"39\" data-lineheight=\"58\" style=\"\" data-css=\"tve-u-18b817b059a\">Digital Customer Service workshops<\/h2><\/div><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-17f5e7e28ad\" style=\"\"><p data-css=\"tve-u-17f5e7e0648\" style=\"text-align: left;\">I help you turn you support agents into digital conversation specialists thanks to my '<em>Digital Customer Service Personas\u00a9<\/em>' skill-set model. My trainings are:&nbsp;<\/p><ul class=\"\"><li data-css=\"tve-u-17f5e9f9e64\" style=\"text-align: left;\">Interactive (we spend 50% of the time making exercises).<\/li><li data-css=\"tve-u-17f5e9f9e65\" style=\"text-align: left;\">Customized as per your specific needs and the type of participants.<\/li><li data-css=\"tve-u-17f5e9f9e65\" style=\"text-align: left;\">Flexible as per delivery approach (online, onsite at your offices or mixed).<\/li><\/ul><\/div><div class=\"thrv_wrapper thrv_text_element tve_empty_dropzone\" data-css=\"tve-u-17f5ebc05c3\" data-tag=\"h2\" style=\"\"><h2 class=\"tve_p_center rft\" data-css=\"tve-u-18b439538a1\" data-fontsize=\"39\" data-lineheight=\"58\" style=\"\">Why they work well<\/h2><\/div><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-18434082667\" style=\"\"><p data-css=\"tve-u-17f5e7e0648\" style=\"text-align: left;\">Training paths are structured into 3 steps to spread, apply and consolidate competences.&nbsp;<\/p><p data-css=\"tve-u-17f5e7e0648\" style=\"text-align: left;\">50% of the time is dedicated to exercises simulating digital customer conversations.<\/p><\/div><div class=\"thrv_wrapper thrv_custom_html_shortcode\" data-css=\"tve-u-17f5ebbc849\" style=\"\"><div class=\"container\">\n\n <div class=\"row\">\n <div class=\"main-timeline10\">\n\n <div class=\"col-md-4 col-sm-6 timeline\">\n <div class=\"timeline-inner\">\n <div class=\"year\">Workshop<\/div>\n <div class=\"timeline-content\">\n\n <p class=\"description\">\nTo deliver new guidelines, best practices and applying them through practical exercises.\n <\/p>\n <\/div>\n <div class=\"timeline-icon\">\n <i class=\"fa fa-graduation-cap\"><\/i>\n <\/div>\n <\/div>\n <\/div>\n <div class=\"col-md-4 col-sm-6 timeline\">\n <div class=\"timeline-inner\">\n <div class=\"year\">Follow up<\/div>\n <div class=\"timeline-content\">\n \n <p class=\"description\">\nTo fix and verify proper application of the above, through a training laboratory.\n <\/p>\n <\/div>\n <div class=\"timeline-icon\">\n <i class=\"fa fa-envelope\"><\/i>\n <\/div>\n <\/div>\n <\/div>\n <div class=\"col-md-4 col-sm-6 timeline\">\n <div class=\"timeline-inner\">\n <div class=\"year\">Fine tuning <\/div>\n <div class=\"timeline-content\">\n <p class=\"description\">\nTo consolidate skills and harmonize them through individual meetings with participants.\n <\/p>\n <\/div>\n <div class=\"timeline-icon\">\n <i class=\"fa fa-check\"><\/i>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div><\/div><div class=\"thrv_wrapper thrv_text_element tve_empty_dropzone\" data-css=\"tve-u-17f5ea2e836\" data-tag=\"h2\" style=\"\"><h2 class=\"tve_p_center rft\" data-fontsize=\"39\" data-lineheight=\"58\" style=\"\" data-css=\"tve-u-18b4395197f\">Results<\/h2><\/div><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-17f5eba6bf6\" style=\"\"><ul class=\"\"><li data-css=\"tve-u-17f5ea1fce4\" style=\"text-align: left;\">Optimizing conversations through social networks, live chat, video chat and messaging apps.<\/li><li data-css=\"tve-u-17f5ea1fce7\" style=\"text-align: left;\">Increasing customer satisfaction as per the metrics that you are using.<\/li><li data-css=\"tve-u-17f5ea1fce8\" style=\"text-align: left;\">Improving the productivity and satisfaction of the people on your customer service team.<\/li><li data-css=\"tve-u-17f5ea1fcea\" style=\"text-align: left;\">Leveraging digital conversations as a business driver (up &amp; cross-selling).<\/li><li data-css=\"tve-u-17f5ea1fceb\" style=\"text-align: left;\">Building internal career paths thanks to innovative skills (Digital Customer Service Personas\u00a9).<\/li><\/ul><\/div><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box testo18\" data-css=\"tve-u-184340a9bf9\" style=\"\">\n\t<div class=\"tve-content-box-background\" data-css=\"tve-u-170b1d08ec5\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-170b1d08ec6\"><div class=\"thrv_wrapper thrv_text_element tve_empty_dropzone\" data-css=\"tve-u-17f5eb6246b\" data-tag=\"h2\" style=\"\"><h2 class=\"tve_p_center rft\" data-fontsize=\"39\" data-lineheight=\"58\" style=\"\" data-css=\"tve-u-18b43956528\">In a nutshell<\/h2><\/div><div class=\"thrv_wrapper thrv-columns\" data-css=\"tve-u-18b81809de8\" style=\"--tcb-col-el-width: 1078.01;\"><div class=\"tcb-flex-row tcb--cols--1\" data-css=\"tve-u-17f5eb60bc2\" style=\"\"><div class=\"tcb-flex-col\"><div class=\"tcb-col\" style=\"\"><div class=\"thrv_wrapper thrv-columns\" data-css=\"tve-u-184340b3207\" style=\"--tcb-col-el-width: 1078.01;\"><div class=\"tcb-flex-row tcb--cols--3\" data-css=\"tve-u-184340b1c13\" style=\"\"><div class=\"tcb-flex-col\"><div class=\"tcb-col\" style=\"\"><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box dynamic-group-jutqkwfd\" data-css=\"tve-u-170bed573be\">\n\t<div class=\"tve-content-box-background\" data-css=\"tve-u-170b1d9b238\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-170b1d9b239\"><div class=\"thrv_wrapper thrv-columns\" data-css=\"tve-u-170b1e219f9\" style=\"--tcb-col-el-width: 347.344;\"><div class=\"tcb-flex-row tcb--cols--1\" data-css=\"tve-u-18b81803921\" style=\"\"><div class=\"tcb-flex-col\"><div class=\"tcb-col\" data-css=\"tve-u-170b5a81673\" style=\"\"><div class=\"thrv_wrapper thrv_icon tcb-icon-display icoblu60\" data-css=\"tve-u-17182c98fed\"><svg class=\"tcb-icon\" viewBox=\"0 0 512 512\" data-id=\"icon-pencil-ruler-solid\" data-name=\"\">\n            <path d=\"M109.46 244.04l134.58-134.56-44.12-44.12-61.68 61.68a7.919 7.919 0 0 1-11.21 0l-11.21-11.21c-3.1-3.1-3.1-8.12 0-11.21l61.68-61.68-33.64-33.65C131.47-3.1 111.39-3.1 99 9.29L9.29 99c-12.38 12.39-12.39 32.47 0 44.86l100.17 100.18zm388.47-116.8c18.76-18.76 18.75-49.17 0-67.93l-45.25-45.25c-18.76-18.76-49.18-18.76-67.95 0l-46.02 46.01 113.2 113.2 46.02-46.03zM316.08 82.71l-297 296.96L.32 487.11c-2.53 14.49 10.09 27.11 24.59 24.56l107.45-18.84L429.28 195.9 316.08 82.71zm186.63 285.43l-33.64-33.64-61.68 61.68c-3.1 3.1-8.12 3.1-11.21 0l-11.21-11.21c-3.09-3.1-3.09-8.12 0-11.21l61.68-61.68-44.14-44.14L267.93 402.5l100.21 100.2c12.39 12.39 32.47 12.39 44.86 0l89.71-89.7c12.39-12.39 12.39-32.47 0-44.86z\"><\/path>\n        <\/svg><\/div><\/div><\/div><\/div><\/div><div class=\"thrv_wrapper thrv_text_element thrv-plain-text dynamic-group-jutqkobc -jutqkobc testo20\" data-css=\"tve-u-170b1d9b23d\"><div class=\"tcb-plain-text\" data-css=\"tve-u-170b5a92071\" style=\"text-align: center;\"><strong><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\">CUSTOMIZATION<\/font><\/font><\/font><\/font><\/font><\/font><\/strong><\/div><\/div><div class=\"thrv_wrapper thrv_text_element thrv-plain-text dynamic-group-jutqkhpr -jutqkhpr testo18\" data-css=\"tve-u-170b1d9b23b\"><div class=\"tcb-plain-text\" style=\"text-align: center;\"><br><\/div><div class=\"tcb-plain-text\" data-css=\"tve-u-18b81863c49\" style=\"\">Trainings are designed on your specific industry and needs.<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"tcb-flex-col\"><div class=\"tcb-col\"><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box dynamic-group-jutqkwfd\" data-css=\"tve-u-170bed54794\">\n\t<div class=\"tve-content-box-background\" data-css=\"tve-u-170b1d9b238\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-170b1d9b239\"><div class=\"thrv_wrapper thrv-columns\" data-css=\"tve-u-170b1e219f9\" style=\"--tcb-col-el-width: 347.344;\"><div class=\"tcb-flex-row tcb--cols--1\" data-css=\"tve-u-18b81805d83\" style=\"\"><div class=\"tcb-flex-col\"><div class=\"tcb-col\" style=\"\"><div class=\"thrv_wrapper thrv_icon tcb-icon-display icoblu60\" data-css=\"tve-u-17182caf70e\"><svg class=\"tcb-icon\" viewBox=\"0 0 384 512\" data-id=\"icon-clipboard-list-check-regular\" data-name=\"\">\n            <path d=\"M126.2 286.4l64.2-63.6c2.1-2.1 2.1-5.5 0-7.6l-12.6-12.7c-2.1-2.1-5.5-2.1-7.6 0l-47.6 47.2-20.6-20.9c-2.1-2.1-5.5-2.1-7.6 0l-12.7 12.6c-2.1 2.1-2.1 5.5 0 7.6l37.1 37.4c1.9 2.1 5.3 2.1 7.4 0zM336 64h-80c0-35.3-28.7-64-64-64s-64 28.7-64 64H48C21.5 64 0 85.5 0 112v352c0 26.5 21.5 48 48 48h288c26.5 0 48-21.5 48-48V112c0-26.5-21.5-48-48-48zM192 48c8.8 0 16 7.2 16 16s-7.2 16-16 16-16-7.2-16-16 7.2-16 16-16zm144 408c0 4.4-3.6 8-8 8H56c-4.4 0-8-3.6-8-8V120c0-4.4 3.6-8 8-8h40v32c0 8.8 7.2 16 16 16h160c8.8 0 16-7.2 16-16v-32h40c4.4 0 8 3.6 8 8v336zM112 328c-13.3 0-24 10.7-24 24s10.7 24 24 24 24-10.7 24-24-10.7-24-24-24zm168-88h-63.3c-1.3 1.8-2.1 3.9-3.7 5.5L186.2 272H280c4.4 0 8-3.6 8-8v-16c0-4.4-3.6-8-8-8zm0 96H168c-4.4 0-8 3.6-8 8v16c0 4.4 3.6 8 8 8h112c4.4 0 8-3.6 8-8v-16c0-4.4-3.6-8-8-8z\"><\/path>\n        <\/svg><\/div><\/div><\/div><\/div><\/div><div class=\"thrv_wrapper thrv_text_element thrv-plain-text dynamic-group-jutqkobc -jutqkobc testo20\" data-css=\"tve-u-170b1d9b23d\" style=\"\"><div class=\"tcb-plain-text\" data-css=\"tve-u-170b5a937f1\" style=\"text-align: center;\"><strong><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\">METHOD<\/font><\/font><\/font><\/font><\/font><\/font><\/strong><\/div><\/div><div class=\"thrv_wrapper thrv_text_element thrv-plain-text dynamic-group-jutqkhpr -jutqkhpr testo18\" data-css=\"tve-u-170b1d9b23b\" style=\"\"><div class=\"tcb-plain-text\" style=\"text-align: center;\"><br><\/div><div class=\"tcb-plain-text\" data-css=\"tve-u-18b81865848\" style=\"\">Consolidate results thanks to the 3-step program and practical exercises.<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"tcb-flex-col\"><div class=\"tcb-col\"><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box dynamic-group-jutqkwfd\" data-css=\"tve-u-170bed58369\">\n\t<div class=\"tve-content-box-background\" data-css=\"tve-u-170b1d9b238\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-170b1d9b239\"><div class=\"thrv_wrapper thrv-columns\" data-css=\"tve-u-170b1e219f9\" style=\"--tcb-col-el-width: 347.344;\"><div class=\"tcb-flex-row tcb--cols--1\" data-css=\"tve-u-18b818079c1\" style=\"\"><div class=\"tcb-flex-col\"><div class=\"tcb-col\" style=\"\"><div class=\"thrv_wrapper thrv_icon tcb-icon-display icoblu60\" data-css=\"tve-u-17182cc718d\"><svg class=\"tcb-icon\" viewBox=\"0 0 448 512\" data-id=\"icon-user-tie-regular\" data-name=\"\">\n            <path d=\"M224 288c79.5 0 144-64.5 144-144S303.5 0 224 0 80 64.5 80 144s64.5 144 144 144zm0-240c52.9 0 96 43.1 96 96s-43.1 96-96 96-96-43.1-96-96 43.1-96 96-96zm91.9 256.2l-56.5 154.5L240 376l32-56h-96l32 56-19.5 82.7L132 304.2C58.9 305.5 0 365 0 438.4V464c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48v-25.6c0-73.4-58.9-132.9-132.1-134.2zM96 464H48v-25.6c0-35.4 21.9-66.2 53-79.4l38.4 105H96zm304 0h-91.3L347 359c31 13.2 53 44 53 79.4V464z\"><\/path>\n        <\/svg><\/div><\/div><\/div><\/div><\/div><div class=\"thrv_wrapper thrv_text_element thrv-plain-text dynamic-group-jutqkobc -jutqkobc testo20\" data-css=\"tve-u-170b1d9b23d\"><div class=\"tcb-plain-text\" data-css=\"tve-u-170b5a9534d\" style=\"text-align: center;\"><strong><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\">EXPERIENCE<\/font><\/font><\/font><\/font><\/font><\/font><\/strong><\/div><\/div><div class=\"thrv_wrapper thrv_text_element thrv-plain-text dynamic-group-jutqkhpr -jutqkhpr testo18\" data-css=\"tve-u-170b1d9b23b\" style=\"\"><div class=\"tcb-plain-text\" data-css=\"tve-u-170b5a9a57d\" style=\"text-align: center;\"><br><\/div><div class=\"tcb-plain-text\" data-css=\"tve-u-18b81867503\" style=\"\">You work with an international Digital Customer Service professional.<\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"thrv_wrapper thrv_text_element titoloblu\" data-css=\"tve-u-18b8197b7e9\" data-tag=\"h2\" style=\"\"><h2 class=\"\" data-css=\"tve-u-18b4395d1ec\" data-fontsize=\"39\" data-lineheight=\"58\" id=\"tab-con-1\" style=\"text-align: center;\"><span style=\"--tcb-applied-color: rgb(116, 116, 116) !important; color: rgb(116, 116, 116) !important;\" data-css=\"tve-u-18b817c3098\">What participants say<\/span> \ud83c\udfa7<\/h2><\/div><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-18b81a6f209\" style=\"\"><p data-css=\"tve-u-18b81b232c4\" style=\"text-align: left;\">Picture: support team's happy faces at the end of a Digital Customer Service training path.<\/p><p data-css=\"tve-u-18b81b232c6\" style=\"text-align: left;\">Black box: listen to some participants' audio feedbacks!&nbsp;<\/p><\/div><div class=\"thrv_wrapper thrv-columns\" style=\"--tcb-col-el-width: 1078.01;\"><div class=\"tcb-flex-row v-2 tcb--cols--2 tcb-resized\" data-css=\"tve-u-18b81a6d22b\" style=\"\"><div class=\"tcb-flex-col c-66\" data-css=\"tve-u-18b81a752b4\" style=\"\"><div class=\"tcb-col\" style=\"\"><div class=\"thrv_wrapper tve_image_caption\" data-css=\"tve-u-18b81a6b9c3\" style=\"\"><span class=\"tve_image_frame\"><img class=\"tve_image wp-image-37857\" alt=\"training\" data-id=\"37857\" width=\"669\" data-init-width=\"1248\" height=\"353\" data-init-height=\"659\" title=\"training\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/04\/training.jpg\" data-width=\"669\" data-height=\"353\" style=\"aspect-ratio: auto 1248 \/ 659;\"><\/span><\/div><\/div><\/div><div class=\"tcb-flex-col c-33\" data-css=\"tve-u-18b81a752df\" style=\"\"><div class=\"tcb-col\"><div class=\"thrv_responsive_video thrv_wrapper tcb-lazy-load tcb-lazy-load-custom\" data-modestbranding=\"1\" data-aspect-ratio-default=\"1\" data-type=\"custom\" data-no-download=\"1\" data-float=\"false\" data-aspect-ratio=\"1:1\" data-float-visibility=\"mobile\" style=\"\" data-css=\"tve-u-18b438f38f6\" data-float-position=\"top-left\" data-float-width-d=\"300px\" data-float-padding1-d=\"25px\" data-float-padding2-d=\"25px\">\n\t\n\n\t<div class=\"tve_responsive_video_container\" style=\"padding-bottom: 100%;\">\n\t\t<div class=\"tcb-video-float-container\"><div class=\"video_overlay\"><\/div><video style=\"width: 100%;\" playsinline=\"\" class=\"tcb-responsive-video\" data-title=\"What participants say\" data-id=\"35272\" controls=\"controls\" controlslist=\"nodownload\" preload=\"metadata\">\n\t<source src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/What-participants-say-7.mp4#t=0.1\" type=\"video\/mp4\">\n<\/video><\/div>\n\t\n\n\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><div class=\"thrv_wrapper thrv_text_element titoloblu\" data-css=\"tve-u-18b81ac3cf3\" data-tag=\"h2\" style=\"\"><h2 class=\"\" data-css=\"tve-u-18b4395f066\" data-fontsize=\"39\" data-lineheight=\"58\" style=\"text-align: center;\">Highlights<\/h2><\/div><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box tve-elem-default-pad cb_style_13\" data-style=\"cb_style_13\">\n\t<div class=\"tve-content-box-background cb_style_13-bg\" data-css=\"tve-u-194e1247614\"><\/div>\n\t<div class=\"tve-cb cb_style_13-cb\" style=\"\" data-css=\"tve-u-194e1247610\"><div class=\"thrv_wrapper thrv_text_element\">\t<p style=\"\" data-css=\"tve-u-194e125352c\"><span style=\"--tcb-applied-color: rgb(116, 116, 116) !important; color: rgb(116, 116, 116) !important;\" data-css=\"tve-u-194e1255b48\">\ud83d\udc8e Trained and up-skilled over 1.500 customer service people.<span data-css=\"tve-u-18b94fc74de\"><br><\/span><span data-css=\"tve-u-18b94fc74de\">\ud83c\udf96 Delivered customized training paths for 100 customer service teams. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<\/span>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; \ud83c\udf0d Worked with client companies belonging to various industries and markets.<\/span><\/p><\/div><\/div>\n<\/div><div class=\"thrv_wrapper thrv_text_element titoloblu\" data-css=\"tve-u-18b81ac3cf3\" data-tag=\"h2\" style=\"\"><h2 class=\"\" data-css=\"tve-u-18b4395f066\" data-fontsize=\"39\" data-lineheight=\"58\" style=\"text-align: center;\">Client testimonials<\/h2><\/div><div class=\"thrv_wrapper thrv-columns\" style=\"--tcb-col-el-width: 1078.01;\"><div class=\"tcb-flex-row v-2 tcb--cols--3\"><div class=\"tcb-flex-col\"><div class=\"tcb-col\"><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box tve-elem-default-pad tcb-local-vars-root dynamic-group-kcc7ngdp\" data-css=\"tve-u-18bc91ef5e0\" style=\"\">\n\t<div class=\"tve-content-box-background\" data-css=\"tve-u-18bc91ef5e1\" style=\"\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-18bc91ef5e2\" style=\"\"><div class=\"thrv_wrapper tve_image_caption dynamic-group-kcc7n14o\" data-css=\"tve-u-18bc91ef5e3\" style=\"\"><span class=\"tve_image_frame\"><img class=\"tve_image wp-image-35303\" alt=\"Salvatore D'Onofrio\" data-id=\"35303\" width=\"53\" data-init-width=\"400\" height=\"53\" data-init-height=\"400\" title=\"Salvatore D'Onofrio\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/1695483293089.jpg\" data-width=\"53\" data-height=\"53\" data-css=\"tve-u-18bc91ef5e4\" style=\"aspect-ratio: auto 400 \/ 400;\"><\/span><\/div><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box tve-elem-default-pad tcb-local-vars-root dynamic-group-kcanrtg9\" data-css=\"tve-u-18bc91ef5e5\" style=\"\">\n\t<div class=\"tve-content-box-background\" style=\"\" data-css=\"tve-u-18bc91ef5e6\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-18bc91ef5e7\" style=\"\"><div class=\"thrv_wrapper tve_image_caption tcb-local-vars-root dynamic-group-kcanr8vu\" data-css=\"tve-u-18bc91ef5e8\" style=\"\"><span class=\"tve_image_frame\"><img class=\"tve_image wp-image-60513\" alt=\"\" data-id=\"60513\" width=\"37\" data-init-width=\"37\" height=\"28\" data-init-height=\"28\" title=\"Quote_left marks\" loading=\"lazy\" src=\"\/\/customerserviceculture.com\/wp-content\/uploads\/tcb_content_templates\/testimonial\/images\/Quote_left-marks.png\" data-width=\"37\" data-height=\"28\" style=\"aspect-ratio: auto 37 \/ 28;\"><\/span><\/div><div class=\"thrv_wrapper thrv_text_element tcb-local-vars-root dynamic-group-kcanried\" data-css=\"tve-u-18bc91ef5e9\" style=\"\"><p class=\"tcb-global-text-\" style=\"\" data-css=\"tve-u-18bc91ef5ea\">Paolo has helped us improve our Digital Customer Service. Starting from a complete assessment of business, he has developed a training process for our agents and ad hoc sessions for our manager. Surely a path of great growth for all of our team.<\/p><\/div><\/div>\n<\/div><div class=\"thrv_wrapper thrv_text_element tve_empty_dropzone tcb-local-vars-root dynamic-group-kcanrn1x\" data-css=\"tve-u-18bc91ef5eb\" style=\"\"><h4 class=\"\" data-css=\"tve-u-18bc91ef5ec\" style=\"\" data-fontsize=\"19\" data-lineheight=\"28\"><span data-css=\"tve-u-18bc920f89f\"><strong>Salvatore D'Onofrio<\/strong>&nbsp;<\/span><\/h4><h4 class=\"\" data-css=\"tve-u-18bc91ef5ec\" style=\"\" data-fontsize=\"19\" data-lineheight=\"28\"><span data-css=\"tve-u-18bc920662f\">Head of Voice of the Customer, ING<\/span><\/h4><\/div><\/div>\n<\/div><\/div><\/div><div class=\"tcb-flex-col\"><div class=\"tcb-col\"><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box tve-elem-default-pad tcb-local-vars-root dynamic-group-kcc7ngdp\" data-css=\"tve-u-18bc91ef5e0\" style=\"\">\n\t<div class=\"tve-content-box-background\" data-css=\"tve-u-18bc91ef5e1\" style=\"\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-18bc91ef5e2\" style=\"\"><div class=\"thrv_wrapper tve_image_caption dynamic-group-kcc7n14o\" data-css=\"tve-u-18bc91ef5e3\" style=\"\"><span class=\"tve_image_frame\"><img class=\"tve_image wp-image-35320\" alt=\"Darko Popovic\" data-id=\"35320\" width=\"53\" data-init-width=\"800\" height=\"53\" data-init-height=\"800\" title=\"Darko Popovic\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/Darko-Popovic.jpg\" data-width=\"53\" data-height=\"53\" data-css=\"tve-u-18bc91ef5e4\" style=\"aspect-ratio: auto 800 \/ 800;\"><\/span><\/div><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box tve-elem-default-pad tcb-local-vars-root dynamic-group-kcanrtg9\" data-css=\"tve-u-18bc91ef5ee\" style=\"\">\n\t<div class=\"tve-content-box-background\" style=\"\" data-css=\"tve-u-18bc91ef5e6\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-18bc91ef5e7\" style=\"\"><div class=\"thrv_wrapper tve_image_caption tcb-local-vars-root dynamic-group-kcanr8vu\" data-css=\"tve-u-18bc91ef5e8\" style=\"\"><span class=\"tve_image_frame\"><img class=\"tve_image wp-image-60513\" alt=\"\" data-id=\"60513\" width=\"37\" data-init-width=\"37\" height=\"28\" data-init-height=\"28\" title=\"Quote_left marks\" loading=\"lazy\" src=\"\/\/customerserviceculture.com\/wp-content\/uploads\/tcb_content_templates\/testimonial\/images\/Quote_left-marks.png\" data-width=\"37\" data-height=\"28\" style=\"aspect-ratio: auto 37 \/ 28;\"><\/span><\/div><div class=\"thrv_wrapper thrv_text_element tcb-local-vars-root dynamic-group-kcanried\" data-css=\"tve-u-18bc91ef5e9\" style=\"\"><p class=\"tcb-global-text-\" style=\"\" data-css=\"tve-u-18bc91ef5ea\">Paolo has been helping us transform traditional Customer Service into Digital CX hub. I appreciate his innovative, professional and agile approach. His experience and open minded approach may help any business to leverage their level of service.<\/p><\/div><\/div>\n<\/div><div class=\"thrv_wrapper thrv_text_element tve_empty_dropzone tcb-local-vars-root dynamic-group-kcanrn1x\" data-css=\"tve-u-18bc91ef5eb\" style=\"\"><h4 class=\"\" data-css=\"tve-u-18bc91ef5ec\" style=\"\" data-fontsize=\"19\" data-lineheight=\"28\"><span data-css=\"tve-u-18bc9206631\"><strong>Darko Popovic<\/strong>&nbsp;<\/span><\/h4><h4 class=\"\" data-css=\"tve-u-18bc91ef5ec\" style=\"\" data-fontsize=\"19\" data-lineheight=\"28\"><span data-css=\"tve-u-18bc9206631\">COO Multitude Bank<\/span><\/h4><\/div><\/div>\n<\/div><\/div><\/div><div class=\"tcb-flex-col\"><div class=\"tcb-col\"><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box tve-elem-default-pad tcb-local-vars-root dynamic-group-kcc7ngdp\" data-css=\"tve-u-18bc91ef5e0\" style=\"\">\n\t<div class=\"tve-content-box-background\" data-css=\"tve-u-18bc91ef5e1\" style=\"\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-18bc91ef5e2\" style=\"\"><div class=\"thrv_wrapper tve_image_caption dynamic-group-kcc7n14o\" data-css=\"tve-u-18bc91ef5e3\" style=\"\"><span class=\"tve_image_frame\"><img class=\"tve_image wp-image-35305\" alt=\"Ruggero Carpentiere\" data-id=\"35305\" width=\"53\" data-init-width=\"800\" height=\"53\" data-init-height=\"800\" title=\"Ruggero Carpentiere\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/1675182928662.jpg\" data-width=\"53\" data-height=\"53\" data-css=\"tve-u-18bc91ef5e4\" style=\"aspect-ratio: auto 800 \/ 800;\"><\/span><\/div><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box tve-elem-default-pad tcb-local-vars-root dynamic-group-kcanrtg9\" data-css=\"tve-u-18bc91ef5ef\" style=\"\">\n\t<div class=\"tve-content-box-background\" style=\"\" data-css=\"tve-u-18bc91ef5e6\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-18bc91ef5e7\" style=\"\"><div class=\"thrv_wrapper tve_image_caption tcb-local-vars-root dynamic-group-kcanr8vu\" data-css=\"tve-u-18bc91ef5e8\" style=\"\"><span class=\"tve_image_frame\"><img class=\"tve_image wp-image-60513\" alt=\"\" data-id=\"60513\" width=\"37\" data-init-width=\"37\" height=\"28\" data-init-height=\"28\" title=\"Quote_left marks\" loading=\"lazy\" src=\"\/\/customerserviceculture.com\/wp-content\/uploads\/tcb_content_templates\/testimonial\/images\/Quote_left-marks.png\" data-width=\"37\" data-height=\"28\" style=\"aspect-ratio: auto 37 \/ 28;\"><\/span><\/div><div class=\"thrv_wrapper thrv_text_element tcb-local-vars-root dynamic-group-kcanried\" data-css=\"tve-u-18bc91ef5e9\" style=\"\"><p class=\"tcb-global-text-\" style=\"\" data-css=\"tve-u-18bc91ef5ea\">Paolo has combined strategic vision and great practical sense having extensively trained the Front Office team on soft, relational and communication skills.<br>It has been an important moment of growth for our Customer Loyalty in Italy.<\/p><\/div><\/div>\n<\/div><div class=\"thrv_wrapper thrv_text_element tve_empty_dropzone tcb-local-vars-root dynamic-group-kcanrn1x\" data-css=\"tve-u-18bc91ef5eb\" style=\"\"><h4 class=\"\" data-css=\"tve-u-18bc91ef5ec\" style=\"\" data-fontsize=\"19\" data-lineheight=\"28\"><span data-css=\"tve-u-18bc91ef5ed\"><strong>Ruggero Carpentiere<\/strong>&nbsp;<\/span><\/h4><h4 class=\"\" data-css=\"tve-u-18bc91ef5ec\" style=\"\" data-fontsize=\"19\" data-lineheight=\"28\"><span data-css=\"tve-u-18bc91ef5ed\">Chief Customer Officer, Air Liquide<\/span><\/h4><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><div class=\"thrv_wrapper thrv_text_element titoloblu\" data-css=\"tve-u-18b81ac3cf3\" data-tag=\"h2\" style=\"\"><h2 class=\"\" data-css=\"tve-u-18b4395f066\" data-fontsize=\"39\" data-lineheight=\"58\" style=\"text-align: center;\">Get your customized training path<\/h2><\/div><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-194e1110c18\" style=\"\"><p data-css=\"tve-u-194e122f111\" style=\"text-align: left;\">Tell me about your customer service team and your training &amp; up-skilling needs.<\/p><p data-css=\"tve-u-194e122f113\" style=\"text-align: left;\">Fill in this form, I'll respond within 24 hours to arrange an informal video call.<\/p><\/div><div class=\"thrv_wrapper thrv-columns\" style=\"--tcb-col-el-width: 958.011;\" data-css=\"tve-u-1717f1082c0\"><div class=\"tcb-flex-row v-2 tcb--cols--1\" data-css=\"tve-u-17f5e888a22\" style=\"\"><div class=\"tcb-flex-col\" data-css=\"tve-u-194e12687ff\" style=\"\"><div class=\"tcb-col\" style=\"\" data-css=\"tve-u-18bc924f243\"><div class=\"thrv_wrapper thrv-contact-form\" data-ct=\"contact_form-21969\" data-css=\"tve-u-17187435cc3\">\n\t<form action=\"\" method=\"post\" novalidate=\"\">\n\t\t<div class=\"tve-cf-item-wrapper\">\n\t\t\t\n\t\t\t\n\t\t\t<div class=\"tve-cf-item\" data-css=\"tve-u-1716b2b9787\" style=\"\">\n\t<div class=\"thrv-cf-input-wrapper\" data-type=\"first_name\">\n\t\t<label class=\"tcb-plain-text\">Name<\/label>\n\t\t<div class=\"tve-cf-input tcb-plain-text\" data-css=\"tve-u-1717611d267\">\n\t\t\t<input placeholder=\"John\" type=\"text\" name=\"first_name\" data-placeholder=\"John\">\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"tve-cf-item\" data-css=\"tve-u-1716b2b9787\">\n\t<div class=\"thrv-cf-input-wrapper\" data-type=\"email\">\n\t\t<label class=\"tcb-plain-text\">Email<\/label>\n\t\t<div class=\"tve-cf-input tcb-plain-text\" data-css=\"tve-u-1717611d267\">\n\t\t\t<input placeholder=\"j.doe@inbox.com\" type=\"email\" name=\"email\" data-placeholder=\"j.doe@inbox.com\">\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"tve-cf-item\" data-css=\"tve-u-1716b2b9787\">\n\t<div class=\"thrv-cf-input-wrapper\" data-type=\"message\">\n\t\t<label class=\"tcb-plain-text tve-cf-item-required-mark\">Message<\/label>\n\t\t<div class=\"tve-cf-input tcb-plain-text\" data-css=\"tve-u-1717611d267\">\n\t\t\t<textarea placeholder=\"Write here...\" data-placeholder=\"Write here...\" name=\"message\" required=\"required\"><\/textarea>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t\t<\/div>\n\t\t<div class=\"tve-cf-submit\" style=\"\" data-css=\"tve-u-17f5e88fc9d\">\n\t\t\t<button class=\"tve_btn_txt\" type=\"submit\" style=\"\">SEND MESSAGE<\/button>\n\t\t<\/div>\n\t<input type=\"hidden\" name=\"config\" value=\"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\"><\/form>\n<\/div><\/div><\/div><\/div><\/div><div class=\"thrv_wrapper thrv_text_element titoloblu\" data-css=\"tve-u-170b4920a6a\" data-tag=\"h2\"><h2 class=\"\" data-css=\"tve-u-18b4395ac8a\" data-fontsize=\"39\" data-lineheight=\"58\" id=\"tab-con-1\" style=\"text-align: center;\">FAQ<\/h2><\/div><div class=\"thrv_wrapper thrv_toggle_shortcode\" data-hover-color=\"#1abc9c\" data-text-hover-color=\"#fff\" data-css=\"tve-u-18bc928b5c9\" style=\"\">\n\t\n<div class=\"tve_faq\">\n\t\t<div class=\"tve_faqI\">\n\t\t\t<div class=\"tve_faqB\">\n\t\t\t\t<svg class=\"tve_toggle\" id=\"tcb-icon-caret-right-solid\" viewBox=\"0 0 192 512\" width=\"100%\" height=\"100%\">\n\t\t\t\t\t<path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path>\n\t\t\t\t<\/svg>\n\t\t\t\t<h4 class=\"tve_editable\" data-fontsize=\"18\" data-lineheight=\"27\">1. Who are your training paths designed to?<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"tve_faqC\" style=\"display: none;\"><div class=\"thrv_wrapper thrv_text_element\">\t<p>To companies already having their own internal customer service team.<\/p><\/div><\/div>\n\t\t<\/div>\n\t<\/div><div class=\"tve_faq\">\n\t\t<div class=\"tve_faqI\">\n\t\t\t<div class=\"tve_faqB\">\n\t\t\t\t<svg class=\"tve_toggle\" id=\"tcb-icon-caret-right-solid\" viewBox=\"0 0 192 512\" width=\"100%\" height=\"100%\">\n\t\t\t\t\t<path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path>\n\t\t\t\t<\/svg>\n\t\t\t\t<h4 class=\"tve_editable\" data-fontsize=\"18\" data-lineheight=\"27\">2. What customer support channels are your trainings on?<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"tve_faqC\" style=\"display: none;\"><div class=\"thrv_wrapper thrv_text_element\"><p>Digital channels (social media, live chat, video chat, messaging app) but also on traditional ones (telephone, email).<\/p><\/div><\/div>\n\t\t<\/div>\n\t<\/div><div class=\"tve_faq\">\n\t\t<div class=\"tve_faqI\">\n\t\t\t<div class=\"tve_faqB\">\n\t\t\t\t<svg class=\"tve_toggle\" id=\"tcb-icon-caret-right-solid\" viewBox=\"0 0 192 512\" width=\"100%\" height=\"100%\">\n\t\t\t\t\t<path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path>\n\t\t\t\t<\/svg>\n\t\t\t\t<h4 class=\"tve_editable\" data-fontsize=\"18\" data-lineheight=\"27\">3. Do your trainings include exercises?<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"tve_faqC\" style=\"display: none;\"><div class=\"thrv_wrapper thrv_text_element\">\t<p>Sure! We'll spend half of sessions time simulating live conversations.<br><br><\/p><\/div><\/div>\n\t\t<\/div>\n\t<\/div><div class=\"tve_faq\">\n\t\t<div class=\"tve_faqI\">\n\t\t\t<div class=\"tve_faqB\">\n\t\t\t\t<svg class=\"tve_toggle\" id=\"tcb-icon-caret-right-solid\" viewBox=\"0 0 192 512\" width=\"100%\" height=\"100%\">\n\t\t\t\t\t<path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path>\n\t\t\t\t<\/svg>\n\t\t\t\t<h4 class=\"tve_editable\" data-fontsize=\"18\" data-lineheight=\"27\">4. Where do your trainings take place?<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"tve_faqC\" style=\"display: none;\"><div class=\"thrv_wrapper thrv_text_element\"><p>At your office or online via main platforms (Teams, Zoom, Meet).<\/p><\/div><\/div>\n\t\t<\/div>\n\t<\/div><div class=\"tve_faq\">\n\t\t<div class=\"tve_faqI\">\n\t\t\t<div class=\"tve_faqB\">\n\t\t\t\t<svg class=\"tve_toggle\" id=\"tcb-icon-caret-right-solid\" viewBox=\"0 0 192 512\" width=\"100%\" height=\"100%\">\n\t\t\t\t\t<path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path>\n\t\t\t\t<\/svg>\n\t\t\t\t<h4 class=\"tve_editable\" data-fontsize=\"18\" data-lineheight=\"27\">5. Which languages?<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"tve_faqC\" style=\"display: none;\"><div class=\"thrv_wrapper thrv_text_element\"><p>English, Spanish and Italian.<\/p><\/div><\/div>\n\t\t<\/div>\n\t<\/div><div class=\"tve_faq\">\n\t\t<div class=\"tve_faqI\">\n\t\t\t<div class=\"tve_faqB\">\n\t\t\t\t<svg class=\"tve_toggle\" id=\"tcb-icon-caret-right-solid\" viewBox=\"0 0 192 512\" width=\"100%\" height=\"100%\">\n\t\t\t\t\t<path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path>\n\t\t\t\t<\/svg>\n\t\t\t\t<h4 class=\"tve_editable\" data-fontsize=\"18\" data-lineheight=\"27\">6. Why should I hire you?<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"tve_faqC\" style=\"display: none;\"><div class=\"thrv_wrapper thrv_text_element\"><p>My <a href=\"https:\/\/customerserviceculture.com\/en\/values\/\" target=\"_blank\" class=\"\" style=\"outline: none;\">values<\/a> speak for myself.<\/p><\/div><\/div>\n\t\t<\/div>\n\t<\/div><div class=\"tve_faq\">\n\t\t<div class=\"tve_faqI\">\n\t\t\t<div class=\"tve_faqB\">\n\t\t\t\t<svg class=\"tve_toggle\" id=\"tcb-icon-caret-right-solid\" viewBox=\"0 0 192 512\" width=\"100%\" height=\"100%\">\n\t\t\t\t\t<path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path>\n\t\t\t\t<\/svg>\n\t\t\t\t<h4 class=\"tve_editable\" data-fontsize=\"18\" data-lineheight=\"27\">7. How much do your trainings cost?<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"tve_faqC\" style=\"display: none;\"><div class=\"thrv_wrapper thrv_text_element\"><p>As I customize each of them, fill out the form below to let me know about your needs.<\/p><\/div><\/div>\n\t\t<\/div>\n\t<\/div><\/div><div class=\"thrv-content-block tcb-local-vars-root thrv_wrapper\" data-css=\"tve-u-170b4920a67\" tcb-template-name=\"Team 07\" tcb-template-id=\"41486\" tcb-template-pack=\"137\" data-keep-css_id=\"1\"><div class=\"thrive-group-edit-config\" style=\"display: none !important\">__CONFIG_group_edit__{\"judt5rda\":{\"name\":\"All Name(s)\",\"singular\":\"-- Text %s\"},\"judt60l2\":{\"name\":\"All Role(s)\",\"singular\":\"-- Text %s\"},\"judt68mo\":{\"name\":\"All Paragraphs)\",\"singular\":\"-- Text %s\"},\"jukv2ac2\":{\"name\":\"All Image(s)\",\"singular\":\"-- Image %s\"},\"jukv2fxj\":{\"name\":\"All Columns Content Box(s)\",\"singular\":\"-- Content Box %s\"},\"jumbuukm\":{\"name\":\"All Column(s)\",\"singular\":\"-- Column %s\"}}__CONFIG_group_edit__<\/div><div class=\"thrive-local-colors-config\" style=\"display: none !important\">__CONFIG_local_colors__{\"colors\":{\"a9109\":\"Occupation\"},\"gradients\":{}}__CONFIG_local_colors__<\/div><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box\" data-css=\"tve-u-17f5e8b9aaf\" style=\"\">\n\t<div class=\"tve-content-box-background\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-170b4920a69\"><div class=\"thrv_wrapper thrv_text_element titoloblu\" data-css=\"tve-u-170b4920a6a\" data-tag=\"h2\"><h2 class=\"\" data-css=\"tve-u-18b43964a6a\" data-fontsize=\"39\" data-lineheight=\"58\" id=\"tab-con-1\" style=\"text-align: center;\">Selected client companies<\/h2><\/div><div class=\"thrv_wrapper tve_image_caption\" data-css=\"tve-u-17f5e86f56b\" style=\"\"><span class=\"tve_image_frame\"><img class=\"tve_image wp-image-26688\" alt=\"clients\" data-id=\"26688\" width=\"333\" data-init-width=\"2176\" height=\"54\" data-init-height=\"350\" title=\"clients\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/10\/clienti.png\" data-width=\"333\" data-height=\"54\" style=\"aspect-ratio: auto 2176 \/ 350;\" data-css=\"tve-u-194e11ef37f\"><\/span><\/div><div class=\"thrv_wrapper thrv_text_element titoloblu\" data-css=\"tve-u-18b81ac3cf3\" data-tag=\"h2\" style=\"\"><h2 class=\"\" data-css=\"tve-u-18b4395f066\" data-fontsize=\"39\" data-lineheight=\"58\" style=\"text-align: center;\">Trainer<\/h2><\/div><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box\" data-css=\"tve-u-170b4920a6b\">\n\t<div class=\"tve-content-box-background\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-170b4920a6c\"><div class=\"thrv_wrapper tve_image_caption img_style_circle fotopaolo\" data-css=\"tve-u-18adc136f57\">\n<span class=\"tve_image_frame\" style=\"width: 100%;\">\n<img class=\"tve_image tve_brdr_ridge wp-image-35012 tcb-moved-image\" alt=\"Paolo Fabrizio\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/09\/Linkedin-piccola-scaled.jpg\" style=\"aspect-ratio: auto 1708 \/ 2560;\" width=\"100\" height=\"150\" data-css=\"tve-u-18adc137ee7\" ml-d=\"0\" center-h-d=\"false\" data-width=\"100\" data-height=\"150\" data-init-width=\"1708\" data-init-height=\"2560\" data-id=\"35012\" title=\"Linkedin (piccola\" loading=\"lazy\" mt-d=\"-12\" center-v-d=\"false\">\n<\/span>\n<\/div><div class=\"thrv_wrapper thrv_text_element dynamic-group-judt5rda\" data-css=\"tve-u-170b4920a74\" data-tag=\"h3\"><h3 class=\"\" data-css=\"tve-u-170b4920a75\" data-fontsize=\"19\" data-lineheight=\"28\" id=\"tab-con-2\" style=\"text-align: center;\"><strong>Paolo Fabrizio<\/strong><\/h3><p style=\"text-align: center;\"><em>Digital Customer Service Consultant, Trainer, Author, Speaker.<\/em><\/p><p style=\"text-align: center;\">In the 90s he took part in the startup of the first online insurance company in Italy, following the customer's entire life cycle. Since 2013 as a consultant and trainer he has been helping companies to harness digital customer service as a business driver. Founder of CustomerServiceCulture.com, author of books and speaker at conferences in Italy and abroad. Lecturer at the Bicocca University of Milan (Master MADIM).<\/p><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><div class=\"thrv_wrapper thrv_social thrv_social_custom tve_centerBtn tve_share_left\" data-css=\"tve-u-171751cedc0\" data-counts=\"\" data-min_shares=\"0\" style=\"\">\n<div class=\"tve_social_items tve_social_custom tve-prevent-content-edit tve_style_3 tve_social_med\">\n\t\n\t\t\n\t\t<div class=\"thrv_wrapper tve_s_item tve_s_in_share tve_share_item\" data-s=\"in_share\" data-href=\"https:\/\/customerserviceculture.com\/en\/training\/\" data-label=\"Share\" data-css=\"tve-u-17f5e8590d5\">\n\t\t\t<a href=\"javascript:void(0)\" class=\"tve_s_link\">\n\t\t\t\t<span class=\"thrv_wrapper tve_s_icon\">\n\t\t\t\t\t<svg class=\"tcb-icon\" viewBox=\"0 0 448 512\" data-id=\"icon-in\" data-name=\"\">\n            <path d=\"M100.3 480H7.4V180.9h92.9V480zM53.8 140.1C24.1 140.1 0 115.5 0 85.8 0 56.1 24.1 32 53.8 32c29.7 0 53.8 24.1 53.8 53.8 0 29.7-24.1 54.3-53.8 54.3zM448 480h-92.7V334.4c0-34.7-.7-79.2-48.3-79.2-48.3 0-55.7 37.7-55.7 76.7V480h-92.8V180.9h89.1v40.8h1.3c12.4-23.5 42.7-48.3 87.9-48.3 94 0 111.3 61.9 111.3 142.3V480z\"><\/path>\n        <\/svg>\n\t\t\t\t<\/span>\n\t\t\t\t<span class=\"tve_s_text\">Share<\/span>\n\t\t\t\t<span class=\"tve_s_count\">0<\/span>\n\t\t\t<\/a>\n\t\t<\/div>\n\t\t\n\t\n<\/div>\n<\/div>","tve_custom_css":"@media (min-width: 300px){[data-css=\"tve-u-171751cedc0\"] .tve_social_items { font-size: 11px !important; 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skill-set model. My trainings are:&nbsp; Interactive (we spend 50% of the time making exercises). Customized as per your specific needs and the type of participants. 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