{"id":21529,"date":"2020-04-19T17:05:29","date_gmt":"2020-04-19T15:05:29","guid":{"rendered":"https:\/\/customerserviceculture.com\/?page_id=21529"},"modified":"2026-01-17T18:36:29","modified_gmt":"2026-01-17T17:36:29","slug":"consulting","status":"publish","type":"page","link":"https:\/\/customerserviceculture.com\/en\/consulting\/","title":{"rendered":"Consulting"},"content":{"rendered":"<p><span><a href=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/consultancy_services.png\"><img loading=\"lazy\" decoding=\"async\" alt=\"\" data-id=\"21630\" width=\"1643\" height=\"998\" title=\"consultancy_services\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/consultancy_services.png\" data-link-wrap=\"true\" style=\"\"><\/a><\/span><\/p>\n<h2 data-fontsize=\"39\" data-lineheight=\"58\" style=\"\"><strong>Digital Customer Service Consultancy<\/strong><\/h2>\n<p style=\"text-align: center;\">This is the right page for you if you:<\/p>\n<ul>\n<li style=\"text-align: left;\">Want to take advantage of the Digital Customer Service to win and attract customers.<\/li>\n<li style=\"text-align: left;\">Don&#8217;t settle for good customer service because you want to stand out from competitors.<\/li>\n<li style=\"text-align: left;\">Are willing to question your habits in order to innovate your customer service culture.<\/li>\n<\/ul>\n<h2 data-fontsize=\"39\" data-lineheight=\"58\" style=\"\">Benefits<\/h2>\n<p>                    <strong>ANALISYS&nbsp;<\/strong>Before offering advice I listen carefully to understand your priorities and focus on your real needs.                    <strong>CUSTOMIZATION<\/strong>Consequently I prepare a consultancy path targeted to your needs, because each company has its own story.                    <strong>EXPERIENCE<\/strong>You take advantage of a Digital Customer Service professional, who has worked for over twenty years for brands.<\/p>\n<h2 data-fontsize=\"39\" data-lineheight=\"58\" style=\"text-align: center; color: rgb(116, 116, 116) !important; --tcb-applied-color: rgb(116, 116, 116) !important;\">What services are you interested in?<\/h2>\n<p \"=\"\" =\"\"=\"\" style=\"text-align: left;\" tve-u-17f5ec24e33\"=\"\">1.<strong> Road Map Digital Customer Service<\/strong>&nbsp;(strategic goals, main steps, results, consolidation). &nbsp;<\/p>\n<p \"=\"\" =\"\"=\"\" style=\"text-align: left;\" tve-u-17f5ec24e33\"=\"\"><span style=\"\">2.&nbsp;<\/span><strong>Conversational<\/strong><strong>AI<\/strong> (analysis, chatbot to human handover, post-conversation quality checks).<\/p>\n<p style=\"\"><span style=\"\">3.<strong> Metrics review&nbsp;<\/strong>(KPI \/ SLA) for digital support channels.<\/span><\/p>\n<p style=\"\"><span style=\"\">4.<strong> Digital conversations assessments&nbsp;<\/strong>(qualitative analysis on digital customer service conversations).<\/span><\/p>\n<p style=\"\"><span style=\"\">5.<strong> DCS team hiring&nbsp;<\/strong>(internal \/ external selection process with interviews and stress tests).<\/span><\/p>\n<p style=\"\"><span style=\"\">6.<strong> Process review and implementation<\/strong> (e.g. cross-department procedures, tone of voice and customer engagement).<\/span><\/p>\n<p style=\"\"><span style=\"\">7<strong>. Other&nbsp;<\/strong>(please specify).<\/span><\/p>\n<h2 data-fontsize=\"39\" data-lineheight=\"58\" id=\"tab-con-1\" style=\"text-align: center; color: rgb(116, 116, 116) !important; --tcb-applied-color: rgb(116, 116, 116) !important;\">Fill out the form<\/h2>\n<p \"=\"\" =\"\"=\"\" style=\"text-align: left;\" tve-u-17f5ec24e33\"=\"\"><span>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;We&#8217;ll get back to you in 24 hours.<\/span><\/p>\n<p>NameEmailMessageSEND MESSAGE<\/p>\n<h2 data-fontsize=\"39\" data-lineheight=\"58\" style=\"\">Client testimonials<\/h2>\n<p><span><img decoding=\"async\" alt=\"Salvatore D'Onofrio\" data-id=\"35303\" width=\"53\" data-init-width=\"400\" height=\"53\" data-init-height=\"400\" title=\"Salvatore D'Onofrio\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/1695483293089.jpg\" data-width=\"53\" data-height=\"53\" style=\"aspect-ratio: auto 400 \/ 400;\"><\/span><span><img decoding=\"async\" alt=\"\" data-id=\"60513\" width=\"37\" data-init-width=\"37\" height=\"28\" data-init-height=\"28\" title=\"Quote_left marks\" loading=\"lazy\" src=\"\/\/customerserviceculture.com\/wp-content\/uploads\/tcb_content_templates\/testimonial\/images\/Quote_left-marks.png\" data-width=\"37\" data-height=\"28\" style=\"aspect-ratio: auto 37 \/ 28;\"><\/span><\/p>\n<p style=\"\">Paolo has helped us improve our Digital Customer Service. Starting from a complete assessment of business, he has developed a training process for our agents and ad hoc sessions for our manager. Surely a path of great growth for all of our team.<\/p>\n<h4 data-fontsize=\"19\" data-lineheight=\"28\"><strong>Salvatore D&#8217;Onofrio<\/strong><\/h4>\n<p><span>Head of Voice of the Customer, ING<\/span><\/p>\n<p><span><img decoding=\"async\" alt=\"Darko Popovic\" data-id=\"35320\" width=\"53\" data-init-width=\"800\" height=\"53\" data-init-height=\"800\" title=\"Darko Popovic\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/Darko-Popovic.jpg\" data-width=\"53\" data-height=\"53\" style=\"aspect-ratio: auto 800 \/ 800;\"><\/span><span><img decoding=\"async\" alt=\"\" data-id=\"60513\" width=\"37\" data-init-width=\"37\" height=\"28\" data-init-height=\"28\" title=\"Quote_left marks\" loading=\"lazy\" src=\"\/\/customerserviceculture.com\/wp-content\/uploads\/tcb_content_templates\/testimonial\/images\/Quote_left-marks.png\" data-width=\"37\" data-height=\"28\" style=\"aspect-ratio: auto 37 \/ 28;\"><\/span><\/p>\n<p style=\"\">Paolo has been helping the Bank to our transform traditional Customer Service into Digital CX hub. I appreciate his innovative, professional and agile approach. His experience and open-minded approach may help any business to leverage their level of service.<\/p>\n<h4 style=\"\" data-fontsize=\"19\" data-lineheight=\"28\"><strong>Darko Popovic<\/strong><\/h4>\n<p><span>COO, Multitude Bank<\/span><\/p>\n<p><span><img decoding=\"async\" alt=\"Ruggero Carpentiere\" data-id=\"35305\" width=\"53\" data-init-width=\"800\" height=\"53\" data-init-height=\"800\" title=\"Ruggero Carpentiere\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/1675182928662.jpg\" data-width=\"53\" data-height=\"53\" style=\"aspect-ratio: auto 800 \/ 800;\"><\/span><span><img decoding=\"async\" alt=\"\" data-id=\"60513\" width=\"37\" data-init-width=\"37\" height=\"28\" data-init-height=\"28\" title=\"Quote_left marks\" loading=\"lazy\" src=\"\/\/customerserviceculture.com\/wp-content\/uploads\/tcb_content_templates\/testimonial\/images\/Quote_left-marks.png\" data-width=\"37\" data-height=\"28\" style=\"aspect-ratio: auto 37 \/ 28;\"><\/span><\/p>\n<p style=\"\">Paolo has combined strategic vision and great practical sense having extensively trained the Front Office team on soft, relational and communication skills.<\/p>\n<p style=\"\">It&#8217;s been an important moment of growth for our whole Customer Loyalty in Italy.<\/p>\n<h4 style=\"\" data-fontsize=\"19\" data-lineheight=\"28\"><strong>Ruggero Carpentiere<\/strong><\/h4>\n<p><span>Chief Customer Officer, Air Liquide<\/span><\/p>\n<h2 data-fontsize=\"39\" data-lineheight=\"58\" id=\"tab-con-1\" style=\"text-align: center;\">FAQ<\/h2>\n<h4 data-fontsize=\"18\" data-lineheight=\"27\">1. Who are your consulting designed to?<\/h4>\n<p>To any company believing that building a strong Customer Service Culture is a strategic key &#8211; regardless their industry they&#8217;re in.<\/p>\n<h4 data-fontsize=\"18\" data-lineheight=\"27\">2. Where do your consultancy sessions take place?<\/h4>\n<p>At your office or online (Zoom, Team or Meet).<\/p>\n<h4 data-fontsize=\"18\" data-lineheight=\"27\">3. Why should I hire you?<\/h4>\n<p>My <a href=\"https:\/\/customerserviceculture.com\/en\/values\/\" target=\"_blank\" style=\"outline: none;\">values<\/a> speak for myself.<\/p>\n<h4 data-fontsize=\"18\" data-lineheight=\"27\">4. What languages do you serve?<\/h4>\n<p>English, Spanish and Italian.<\/p>\n<h4 data-fontsize=\"18\" data-lineheight=\"27\">5. How much do your consultancies cost?<\/h4>\n<p>As I design customized itineraries, share your needs filling out the form below.<\/p>\n<h2 data-fontsize=\"39\" data-lineheight=\"58\" style=\"\">Selected client companies<\/h2>\n<p><span><img decoding=\"async\" alt=\"clients\" data-id=\"27268\" width=\"485\" data-init-width=\"2176\" height=\"78\" data-init-height=\"350\" title=\"clients\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/10\/clienti-2.png\" data-width=\"485\" data-height=\"78\" style=\"aspect-ratio: auto 2176 \/ 350;\"><\/span><\/p>\n<h2 data-fontsize=\"39\" data-lineheight=\"58\" style=\"text-align: center;\">Consultant<\/h2>\n<p><span style=\"width: 100%;\"><img decoding=\"async\" alt=\"Paolo Fabrizio\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/09\/Linkedin-piccola-scaled.jpg\" style=\"aspect-ratio: auto 1708 \/ 2560;\" width=\"100\" height=\"150\" ml-d=\"0\" center-h-d=\"false\" data-width=\"100\" data-height=\"150\" data-init-width=\"1708\" data-init-height=\"2560\" data-id=\"35012\" title=\"Linkedin (piccola\" loading=\"lazy\" mt-d=\"-11\" center-v-d=\"false\"><\/span><\/p>\n<h3 data-fontsize=\"19\" data-lineheight=\"28\" id=\"tab-con-2\" style=\"text-align: center;\">Paolo Fabrizio<\/h3>\n<p style=\"text-align: center;\"><em>Digital Customer Service Consultant, Trainer, Author, Speaker.<\/em><\/p>\n<p style=\"text-align: center;\">In the 90s he took part in the startup of the first online insurance company in Italy, following the customer&#8217;s entire life cycle. Since 2013 as a consultant and trainer he has been helping companies to harness digital customer service as a business driver. Founder of CustomerServiceCulture.com, author of books and speaker at conferences in Italy and abroad. Lecturer at the Bicocca University of Milan (Master MADIM).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Digital Customer Service Consultancy This is the right page for you if you: Want to take advantage of the Digital Customer Service to win and attract customers. Don&#8217;t settle for good customer service because you want to stand out from competitors. Are willing to question your habits in order to innovate your customer service culture. [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","tve_updated_post":"<div class=\"thrv_wrapper tve_image_caption\" data-css=\"tve-u-17175fcb77d\"><span class=\"tve_image_frame\"><a href=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/consultancy_services.png\"><img class=\"tve_image wp-image-21630\" alt=\"\" data-id=\"21630\" width=\"1643\" height=\"998\" title=\"consultancy_services\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/consultancy_services.png\" data-link-wrap=\"true\" style=\"\" data-css=\"tve-u-17193d4fd5d\"><\/a><\/span><\/div><div class=\"thrv_wrapper thrv-page-section\">\n<div class=\"tve-page-section-out\" data-css=\"tve-u-170d488c637\"><\/div>\n<div class=\"tve-page-section-in tve_empty_dropzone\" data-css=\"tve-u-1717603ec5a\" style=\"\"><div class=\"thrv_wrapper thrv_text_element tve_empty_dropzone\" data-css=\"tve-u-17f5ec27e92\" data-tag=\"h2\" style=\"\"><h2 class=\"tve_p_center rft\" data-fontsize=\"39\" data-lineheight=\"58\" style=\"\" data-css=\"tve-u-18bb3a6b5d1\"><strong>Digital Customer Service Consultancy<\/strong><\/h2><\/div><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-17f5edf6b3c\" style=\"\"><p data-css=\"tve-u-17f5ec24e30\" style=\"text-align: center;\">This is the right page for you if you:<\/p><ul class=\"\"><li data-css=\"tve-u-17f5ec24e33\" style=\"text-align: left;\">Want to take advantage of the Digital Customer Service to win and attract customers.<\/li><li data-css=\"tve-u-17f5ec24e34\" style=\"text-align: left;\">Don't settle for good customer service because you want to stand out from competitors.<\/li><li data-css=\"tve-u-17f5ebf67ca\" style=\"text-align: left;\">Are willing to question your habits in order to innovate your customer service culture.<\/li><\/ul><\/div><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box testo18\" data-css=\"tve-u-170bed5d5fb\">\n\t<div class=\"tve-content-box-background\" data-css=\"tve-u-170b1d08ec5\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-170b1d08ec6\"><div class=\"thrv_wrapper thrv_text_element tve_empty_dropzone\" data-css=\"tve-u-17f5ee4127c\" data-tag=\"h2\" style=\"\"><h2 class=\"tve_p_center rft\" data-css=\"tve-u-18bb3a70661\" data-fontsize=\"39\" data-lineheight=\"58\" style=\"\">Benefits<\/h2><\/div><div class=\"thrv_wrapper thrv-columns\" data-css=\"tve-u-170bed50500\" style=\"--tcb-col-el-width: 1078.01;\"><div class=\"tcb-flex-row tcb--cols--1\" data-css=\"tve-u-17f5ee43ddb\" style=\"\"><div class=\"tcb-flex-col\" data-css=\"tve-u-18bb3a7f981\" style=\"\"><div class=\"tcb-col\"><div class=\"thrv_wrapper thrv-columns\" data-css=\"tve-u-17f5eec2869\" style=\"--tcb-col-el-width: 1078.01;\"><div class=\"tcb-flex-row tcb--cols--3\" data-css=\"tve-u-18bb3a9ddf7\" style=\"\"><div class=\"tcb-flex-col\"><div class=\"tcb-col\"><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box dynamic-group-jutqkwfd\" data-css=\"tve-u-170bed573be\">\n\t<div class=\"tve-content-box-background\" data-css=\"tve-u-170b1d9b238\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-170b1d9b239\"><div class=\"thrv_wrapper thrv-columns\" data-css=\"tve-u-170b1e219f9\" style=\"--tcb-col-el-width: 347.344;\"><div class=\"tcb-flex-row tcb--cols--1\" data-css=\"tve-u-170b1e22dcf\"><div class=\"tcb-flex-col\"><div class=\"tcb-col\" data-css=\"tve-u-170b5a81673\"><div class=\"thrv_wrapper thrv_icon tcb-icon-display icoblu60\" data-css=\"tve-u-17192f92094\"><svg class=\"tcb-icon\" viewBox=\"0 0 448 512\" data-id=\"icon-calendar-check-light\" data-name=\"\">\n            <path d=\"M400 64h-48V12c0-6.627-5.373-12-12-12h-8c-6.627 0-12 5.373-12 12v52H128V12c0-6.627-5.373-12-12-12h-8c-6.627 0-12 5.373-12 12v52H48C21.49 64 0 85.49 0 112v352c0 26.51 21.49 48 48 48h352c26.51 0 48-21.49 48-48V112c0-26.51-21.49-48-48-48zM48 96h352c8.822 0 16 7.178 16 16v48H32v-48c0-8.822 7.178-16 16-16zm352 384H48c-8.822 0-16-7.178-16-16V192h384v272c0 8.822-7.178 16-16 16zm-66.467-194.937l-134.791 133.71c-4.7 4.663-12.288 4.642-16.963-.046l-67.358-67.552c-4.683-4.697-4.672-12.301.024-16.985l8.505-8.48c4.697-4.683 12.301-4.672 16.984.024l50.442 50.587 117.782-116.837c4.709-4.671 12.313-4.641 16.985.068l8.458 8.527c4.672 4.709 4.641 12.313-.068 16.984z\"><\/path>\n        <\/svg><\/div><\/div><\/div><\/div><\/div><div class=\"thrv_wrapper thrv_text_element thrv-plain-text dynamic-group-jutqkobc -jutqkobc testo20\" data-css=\"tve-u-170b1d9b23d\"><div class=\"tcb-plain-text\" data-css=\"tve-u-170b5a92071\" style=\"text-align: center;\"><strong><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\">ANALISYS&nbsp;<\/font><\/font><\/font><\/font><\/font><\/font><\/strong><\/div><\/div><div class=\"thrv_wrapper thrv_text_element thrv-plain-text dynamic-group-jutqkhpr -jutqkhpr testo18\" data-css=\"tve-u-170b1d9b23b\"><div class=\"tcb-plain-text\" style=\"text-align: center;\"><br><\/div><div class=\"tcb-plain-text\" data-css=\"tve-u-170b6936115\">Before offering advice I listen carefully to understand your priorities and focus on your real needs.<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"tcb-flex-col\"><div class=\"tcb-col\"><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box dynamic-group-jutqkwfd\" data-css=\"tve-u-170bed54794\">\n\t<div class=\"tve-content-box-background\" data-css=\"tve-u-170b1d9b238\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-170b1d9b239\"><div class=\"thrv_wrapper thrv-columns\" data-css=\"tve-u-170b1e219f9\" style=\"--tcb-col-el-width: 347.344;\"><div class=\"tcb-flex-row tcb--cols--1\" data-css=\"tve-u-170b1e22dcf\"><div class=\"tcb-flex-col\"><div class=\"tcb-col\"><div class=\"thrv_wrapper thrv_icon tcb-icon-display icoblu60\" data-css=\"tve-u-17192f94963\"><svg class=\"tcb-icon\" viewBox=\"0 0 512 512\" data-id=\"icon-pencil-ruler-solid\" data-name=\"\">\n            <path d=\"M109.46 244.04l134.58-134.56-44.12-44.12-61.68 61.68a7.919 7.919 0 0 1-11.21 0l-11.21-11.21c-3.1-3.1-3.1-8.12 0-11.21l61.68-61.68-33.64-33.65C131.47-3.1 111.39-3.1 99 9.29L9.29 99c-12.38 12.39-12.39 32.47 0 44.86l100.17 100.18zm388.47-116.8c18.76-18.76 18.75-49.17 0-67.93l-45.25-45.25c-18.76-18.76-49.18-18.76-67.95 0l-46.02 46.01 113.2 113.2 46.02-46.03zM316.08 82.71l-297 296.96L.32 487.11c-2.53 14.49 10.09 27.11 24.59 24.56l107.45-18.84L429.28 195.9 316.08 82.71zm186.63 285.43l-33.64-33.64-61.68 61.68c-3.1 3.1-8.12 3.1-11.21 0l-11.21-11.21c-3.09-3.1-3.09-8.12 0-11.21l61.68-61.68-44.14-44.14L267.93 402.5l100.21 100.2c12.39 12.39 32.47 12.39 44.86 0l89.71-89.7c12.39-12.39 12.39-32.47 0-44.86z\"><\/path>\n        <\/svg><\/div><\/div><\/div><\/div><\/div><div class=\"thrv_wrapper thrv_text_element thrv-plain-text dynamic-group-jutqkobc -jutqkobc testo20\" data-css=\"tve-u-170b1d9b23d\"><div class=\"tcb-plain-text\" data-css=\"tve-u-170b5a937f1\" style=\"text-align: center;\"><strong><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\">CUSTOMIZATION<\/font><\/font><\/font><\/font><\/font><\/font><\/strong><\/div><\/div><div class=\"thrv_wrapper thrv_text_element thrv-plain-text dynamic-group-jutqkhpr -jutqkhpr testo18\" data-css=\"tve-u-170b1d9b23b\"><div class=\"tcb-plain-text\" style=\"text-align: center;\"><br><\/div><div class=\"tcb-plain-text\" data-css=\"tve-u-170b6934e1c\">Consequently I prepare a consultancy path targeted to your needs, because each company has its own story.<\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"tcb-flex-col\"><div class=\"tcb-col\"><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box dynamic-group-jutqkwfd\" data-css=\"tve-u-170bed58369\">\n\t<div class=\"tve-content-box-background\" data-css=\"tve-u-170b1d9b238\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-170b1d9b239\"><div class=\"thrv_wrapper thrv-columns\" data-css=\"tve-u-170b1e219f9\" style=\"--tcb-col-el-width: 347.344;\"><div class=\"tcb-flex-row tcb--cols--1\" data-css=\"tve-u-170b1e22dcf\"><div class=\"tcb-flex-col\"><div class=\"tcb-col\"><div class=\"thrv_wrapper thrv_icon tcb-icon-display icoblu60\" data-css=\"tve-u-17192f9824e\"><svg class=\"tcb-icon\" viewBox=\"0 0 448 512\" data-id=\"icon-user-tie-regular\" data-name=\"\">\n            <path d=\"M224 288c79.5 0 144-64.5 144-144S303.5 0 224 0 80 64.5 80 144s64.5 144 144 144zm0-240c52.9 0 96 43.1 96 96s-43.1 96-96 96-96-43.1-96-96 43.1-96 96-96zm91.9 256.2l-56.5 154.5L240 376l32-56h-96l32 56-19.5 82.7L132 304.2C58.9 305.5 0 365 0 438.4V464c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48v-25.6c0-73.4-58.9-132.9-132.1-134.2zM96 464H48v-25.6c0-35.4 21.9-66.2 53-79.4l38.4 105H96zm304 0h-91.3L347 359c31 13.2 53 44 53 79.4V464z\"><\/path>\n        <\/svg><\/div><\/div><\/div><\/div><\/div><div class=\"thrv_wrapper thrv_text_element thrv-plain-text dynamic-group-jutqkobc -jutqkobc testo20\" data-css=\"tve-u-170b1d9b23d\"><div class=\"tcb-plain-text\" data-css=\"tve-u-170b5a9534d\" style=\"text-align: center;\"><strong><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\">EXPERIENCE<\/font><\/font><\/font><\/font><\/font><\/font><\/strong><\/div><\/div><div class=\"thrv_wrapper thrv_text_element thrv-plain-text dynamic-group-jutqkhpr -jutqkhpr testo18\" data-css=\"tve-u-170b1d9b23b\"><div class=\"tcb-plain-text\" data-css=\"tve-u-170b5a9a57d\" style=\"text-align: center;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><font style=\"vertical-align: inherit;\"><\/font><\/font><\/font><\/font><\/font><\/font><\/font><\/font><br><\/div><div class=\"tcb-plain-text\" data-css=\"tve-u-170b69337f1\">You take advantage of a Digital Customer Service professional, who has worked for over twenty years for brands.<\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"thrv_wrapper thrv_text_element titoloblu\" data-css=\"tve-u-17f5ec974f7\" data-tag=\"h2\" style=\"\"><h2 class=\"\" data-css=\"tve-u-170bedadc77\" data-fontsize=\"39\" data-lineheight=\"58\" style=\"text-align: center; color: rgb(116, 116, 116) !important; --tcb-applied-color: rgb(116, 116, 116) !important;\">What services are you interested in?<\/h2><\/div><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-17f5ec09b44\" style=\"\"><p \"=\"\" =\"\"=\"\" data-css=\"tve-u-190f3e9aa4d\" style=\"text-align: left;\" tve-u-17f5ec24e33\"=\"\">1.<strong> Road Map Digital Customer Service<\/strong>&nbsp;(strategic goals, main steps, results, consolidation). &nbsp;<\/p><p \"=\"\" =\"\"=\"\" data-css=\"tve-u-190f3e6d9ce\" style=\"text-align: left;\" tve-u-17f5ec24e33\"=\"\"><span data-css=\"tve-u-190f3e6d9d3\" style=\"\">2.&nbsp;<\/span><strong>Conversational<\/strong>\n<strong>AI<\/strong> (analysis, chatbot to human handover, post-conversation quality checks).<\/p><p data-css=\"tve-u-18bb3a5e292\" style=\"\"><span data-css=\"tve-u-190f3e5f7ac\" style=\"\">3.<strong> Metrics review&nbsp;<\/strong>(KPI \/ SLA) for digital support channels.<\/span><\/p><p data-css=\"tve-u-18bb3a5e294\" style=\"\"><span data-css=\"tve-u-190f3e5f7ae\" style=\"\">4.<strong> Digital conversations assessments&nbsp;<\/strong>(qualitative analysis on digital customer service conversations).<\/span><\/p><p data-css=\"tve-u-18bb3a5e295\" style=\"\"><span data-css=\"tve-u-190f3e5f7af\" style=\"\">5.<strong> DCS team hiring&nbsp;<\/strong>(internal \/ external selection process with interviews and stress tests).<\/span><\/p><p data-css=\"tve-u-190f3e5f7a5\" style=\"\"><span data-css=\"tve-u-190f3e5f7b0\" style=\"\">6.<strong> Process review and implementation<\/strong> (e.g. cross-department procedures, tone of voice and customer engagement).<\/span><\/p><p data-css=\"tve-u-18bb3a5e296\" style=\"\"><span data-css=\"tve-u-190f3e5f7b2\" style=\"\">7<strong>. Other&nbsp;<\/strong>(please specify).<\/span><\/p><\/div><div class=\"thrv_wrapper thrv-columns\" style=\"--tcb-col-el-width: 1078.01;\" data-css=\"tve-u-1717f1082c0\"><div class=\"tcb-flex-row v-2 tcb--cols--1\" data-css=\"tve-u-17f5ec99662\" style=\"\"><div class=\"tcb-flex-col\" data-css=\"tve-u-1717f0ec22a\" style=\"\"><div class=\"tcb-col\"><div class=\"thrv_wrapper thrv_text_element titoloblu\" data-css=\"tve-u-190f3decd01\" data-tag=\"h2\" style=\"\"><h2 class=\"\" data-css=\"tve-u-170bedadc77\" data-fontsize=\"39\" data-lineheight=\"58\" id=\"tab-con-1\" style=\"text-align: center; color: rgb(116, 116, 116) !important; --tcb-applied-color: rgb(116, 116, 116) !important;\">Fill out the form<\/h2><\/div><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-190f3e1fd3b\" style=\"\"><p \"=\"\" =\"\"=\"\" data-css=\"tve-u-17f5ee3517a\" style=\"text-align: left;\" tve-u-17f5ec24e33\"=\"\"><span data-css=\"tve-u-18b9f2799b6\">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;We'll get back to you in 24 hours.<\/span><\/p><\/div><div class=\"thrv_wrapper thrv-contact-form\" data-ct=\"contact_form-21969\" data-css=\"tve-u-190f3e39ac8\" style=\"\">\n\t<form action=\"\" method=\"post\" novalidate=\"\">\n\t\t<div class=\"tve-cf-item-wrapper\">\n\t\t\t<div class=\"tve-cf-item\" data-css=\"tve-u-1716b2b9787\" style=\"\">\n\t<div class=\"thrv-cf-input-wrapper\" data-type=\"first_name\">\n\t\t<label class=\"tcb-plain-text\">Name<\/label>\n\t\t<div class=\"tve-cf-input tcb-plain-text\" data-css=\"tve-u-1717611d267\">\n\t\t\t<input placeholder=\"John Doe\" type=\"text\" name=\"first_name\" data-placeholder=\"John Doe\">\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t\t\t<div class=\"tve-cf-item\" data-css=\"tve-u-1716b2b9787\" style=\"\">\n\t<div class=\"thrv-cf-input-wrapper\" data-type=\"email\">\n\t\t<label class=\"tcb-plain-text tve-cf-item-required-mark\">Email<\/label>\n\t\t<div class=\"tve-cf-input tcb-plain-text\" data-css=\"tve-u-1717611d267\">\n\t\t\t<input placeholder=\"j.doe@inbox.com\" type=\"email\" name=\"email\" data-placeholder=\"j.doe@inbox.com\" required=\"required\">\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t\t\t<div class=\"tve-cf-item\" data-css=\"tve-u-1716b2b9787\" style=\"\">\n\t<div class=\"thrv-cf-input-wrapper\" data-type=\"message\">\n\t\t<label class=\"tcb-plain-text\">Message<\/label>\n\t\t<div class=\"tve-cf-input tcb-plain-text\" data-css=\"tve-u-1717611d267\">\n\t\t\t<textarea placeholder=\"Write here...\" data-placeholder=\"Write here...\" name=\"message\"><\/textarea>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t\t<\/div>\n\t\t<div class=\"tve-cf-submit\" style=\"\" data-css=\"tve-u-17f5ec9e61f\">\n\t\t\t<button class=\"tve_btn_txt\" type=\"submit\" style=\"\">SEND MESSAGE<\/button>\n\t\t<\/div>\n\t<input type=\"hidden\" name=\"config\" value=\"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\"><\/form>\n<\/div><\/div><\/div><\/div><\/div><div class=\"thrv_wrapper thrv_text_element tve_empty_dropzone\" data-css=\"tve-u-17f5ec7d709\" data-tag=\"h2\" style=\"\"><h2 class=\"tve_p_center rft\" data-fontsize=\"39\" data-lineheight=\"58\" style=\"\" data-css=\"tve-u-18bb3a78a06\">Client testimonials<\/h2><\/div><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box tcb-local-vars-root tve-elem-with-group\" data-css=\"tve-u-18bb3ac1097\" data-ct-name=\"Centered Image 05\" data-ct=\"testimonial-60544\" data-element-name=\"Testimonial\" style=\"\" data-form-settings=\"__TCB_FORM__{&quot;form_identifier&quot;:&quot;consulting-form-86d6d0&quot;}__TCB_FORM__\"><div class=\"thrive-group-edit-config\" style=\"display: none !important\">__CONFIG_group_edit__{\"kcanr8vu\":{\"name\":\"Quote Image\",\"singular\":\"-- Image %s\"},\"kcanried\":{\"name\":\"Text\",\"singular\":\"-- Text %s\"},\"kcanrn1x\":{\"name\":\"Name\",\"singular\":\"-- Text %s\"},\"kcanrtg9\":{\"name\":\"Text Box\",\"singular\":\"-- Content Box %s\"},\"kcc7n14o\":{\"name\":\"Image\",\"singular\":\"-- Image %s\"},\"kcc7ngdp\":{\"name\":\"Testimonial Box\",\"singular\":\"-- Content Box %s\"},\"kcc7nn63\":{\"name\":\"Main Column\",\"singular\":\"-- Column %s\"},\"kcc7nucy\":{\"name\":\"Main Columns\",\"singular\":\"-- Columns %s\"}}__CONFIG_group_edit__<\/div>\n<div class=\"tve-content-box-background\" style=\"\" data-css=\"tve-u-18bb3ac1098\"><\/div>\n<div class=\"tve-cb tve_empty_dropzone\" data-css=\"tve-u-18bb3ac1099\" style=\"\"><div class=\"thrv_wrapper thrv-columns tcb-local-vars-root dynamic-group-kcc7nucy\" data-css=\"tve-u-18bb3ac109a\" style=\"--tcb-col-el-width: 1076.02;\"><div class=\"tcb-flex-row v-2 m-edit tcb-mobile-wrap tcb-row-reversed-tablet tcb--cols--3\" data-css=\"tve-u-18bb3ac109b\" style=\"\"><div class=\"tcb-flex-col\"><div class=\"tcb-col tcb-local-vars-root dynamic-group-kcc7nn63\" data-css=\"tve-u-18bb3b68893\"><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box tve-elem-default-pad tcb-local-vars-root dynamic-group-kcc7ngdp\" data-css=\"tve-u-18bb3ac109c\" style=\"\">\n\t<div class=\"tve-content-box-background\" data-css=\"tve-u-18bb3ac109d\" style=\"\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-18bb3ac109e\" style=\"\"><div class=\"thrv_wrapper tve_image_caption dynamic-group-kcc7n14o\" data-css=\"tve-u-18bb3ac109f\" style=\"\"><span class=\"tve_image_frame\"><img class=\"tve_image wp-image-35303\" alt=\"Salvatore D'Onofrio\" data-id=\"35303\" width=\"53\" data-init-width=\"400\" height=\"53\" data-init-height=\"400\" title=\"Salvatore D'Onofrio\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/1695483293089.jpg\" data-width=\"53\" data-height=\"53\" data-css=\"tve-u-18bb3ac10a0\" style=\"aspect-ratio: auto 400 \/ 400;\"><\/span><\/div><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box tve-elem-default-pad tcb-local-vars-root dynamic-group-kcanrtg9\" data-css=\"tve-u-18bb3ac10a1\" style=\"\">\n\t<div class=\"tve-content-box-background\" style=\"\" data-css=\"tve-u-18bb3ac10a2\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-18bb3ac10a3\" style=\"\"><div class=\"thrv_wrapper tve_image_caption tcb-local-vars-root dynamic-group-kcanr8vu\" data-css=\"tve-u-18bb3ac10a4\" style=\"\"><span class=\"tve_image_frame\"><img class=\"tve_image wp-image-60513\" alt=\"\" data-id=\"60513\" width=\"37\" data-init-width=\"37\" height=\"28\" data-init-height=\"28\" title=\"Quote_left marks\" loading=\"lazy\" src=\"\/\/customerserviceculture.com\/wp-content\/uploads\/tcb_content_templates\/testimonial\/images\/Quote_left-marks.png\" data-width=\"37\" data-height=\"28\" style=\"aspect-ratio: auto 37 \/ 28;\"><\/span><\/div><div class=\"thrv_wrapper thrv_text_element tcb-local-vars-root dynamic-group-kcanried\" data-css=\"tve-u-18bb3ac10a5\" style=\"\"><p class=\"tcb-global-text-\" style=\"\" data-css=\"tve-u-18bb3ac10a6\">Paolo has helped us improve our Digital Customer Service. Starting from a complete assessment of business, he has developed a training process for our agents and ad hoc sessions for our manager. Surely a path of great growth for all of our team.<\/p><\/div><\/div>\n<\/div><div class=\"thrv_wrapper thrv_text_element tve_empty_dropzone tcb-local-vars-root dynamic-group-kcanrn1x\" data-css=\"tve-u-18bb3ac10a7\" style=\"\"><h4 class=\"\" data-css=\"tve-u-18bb3ac10a8\" data-fontsize=\"19\" data-lineheight=\"28\"><strong>Salvatore D'Onofrio<\/strong><\/h4><p><span data-css=\"tve-u-18bb3aca50f\">Head of Voice of the Customer, ING<\/span><\/p><\/div><\/div>\n<\/div><\/div><\/div><div class=\"tcb-flex-col\"><div class=\"tcb-col tcb-local-vars-root dynamic-group-kcc7nn63\" data-css=\"tve-u-18bb3b68893\"><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box tve-elem-default-pad tcb-local-vars-root dynamic-group-kcc7ngdp\" data-css=\"tve-u-18bb3ac109c\" style=\"\">\n\t<div class=\"tve-content-box-background\" data-css=\"tve-u-18bb3ac109d\" style=\"\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-18bb3ac109e\" style=\"\"><div class=\"thrv_wrapper tve_image_caption dynamic-group-kcc7n14o\" data-css=\"tve-u-18bb3ac109f\" style=\"\"><span class=\"tve_image_frame\"><img class=\"tve_image wp-image-35320\" alt=\"Darko Popovic\" data-id=\"35320\" width=\"53\" data-init-width=\"800\" height=\"53\" data-init-height=\"800\" title=\"Darko Popovic\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/Darko-Popovic.jpg\" data-width=\"53\" data-height=\"53\" data-css=\"tve-u-18bb3ac10a0\" style=\"aspect-ratio: auto 800 \/ 800;\"><\/span><\/div><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box tve-elem-default-pad tcb-local-vars-root dynamic-group-kcanrtg9\" data-css=\"tve-u-18bb3ac10aa\" style=\"\">\n\t<div class=\"tve-content-box-background\" style=\"\" data-css=\"tve-u-18bb3ac10a2\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-18bb3ac10a3\" style=\"\"><div class=\"thrv_wrapper tve_image_caption tcb-local-vars-root dynamic-group-kcanr8vu\" data-css=\"tve-u-18bb3ac10a4\" style=\"\"><span class=\"tve_image_frame\"><img class=\"tve_image wp-image-60513\" alt=\"\" data-id=\"60513\" width=\"37\" data-init-width=\"37\" height=\"28\" data-init-height=\"28\" title=\"Quote_left marks\" loading=\"lazy\" src=\"\/\/customerserviceculture.com\/wp-content\/uploads\/tcb_content_templates\/testimonial\/images\/Quote_left-marks.png\" data-width=\"37\" data-height=\"28\" style=\"aspect-ratio: auto 37 \/ 28;\"><\/span><\/div><div class=\"thrv_wrapper thrv_text_element tcb-local-vars-root dynamic-group-kcanried\" data-css=\"tve-u-18bb3ac10a5\" style=\"\"><p class=\"tcb-global-text-\" style=\"\" data-css=\"tve-u-18bb3ac10a6\">Paolo has been helping the Bank to our transform traditional Customer Service into Digital CX hub. I appreciate his innovative, professional and agile approach. His experience and open-minded approach may help any business to leverage their level of service.<\/p><\/div><\/div>\n<\/div><div class=\"thrv_wrapper thrv_text_element tve_empty_dropzone tcb-local-vars-root dynamic-group-kcanrn1x\" data-css=\"tve-u-18bb3ac10a7\" style=\"\"><h4 class=\"\" data-css=\"tve-u-18bb3ac10a8\" style=\"\" data-fontsize=\"19\" data-lineheight=\"28\"><strong>Darko Popovic<\/strong><\/h4><p><span data-css=\"tve-u-18bb3aca511\">COO, Multitude Bank<\/span><\/p><\/div><\/div>\n<\/div><\/div><\/div><div class=\"tcb-flex-col\"><div class=\"tcb-col dynamic-group-kcc7nn63\" data-css=\"tve-u-18bb3b68893\"><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box tve-elem-default-pad tcb-local-vars-root dynamic-group-kcc7ngdp\" data-css=\"tve-u-18bb3ac109c\" style=\"\">\n\t<div class=\"tve-content-box-background\" data-css=\"tve-u-18bb3ac109d\" style=\"\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-18bb3ac109e\" style=\"\"><div class=\"thrv_wrapper tve_image_caption dynamic-group-kcc7n14o\" data-css=\"tve-u-18bb3ac109f\" style=\"\"><span class=\"tve_image_frame\"><img class=\"tve_image wp-image-35305\" alt=\"Ruggero Carpentiere\" data-id=\"35305\" width=\"53\" data-init-width=\"800\" height=\"53\" data-init-height=\"800\" title=\"Ruggero Carpentiere\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/1675182928662.jpg\" data-width=\"53\" data-height=\"53\" data-css=\"tve-u-18bb3ac10a0\" style=\"aspect-ratio: auto 800 \/ 800;\"><\/span><\/div><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box tve-elem-default-pad tcb-local-vars-root dynamic-group-kcanrtg9\" data-css=\"tve-u-18bb3ac10ab\" style=\"\">\n\t<div class=\"tve-content-box-background\" style=\"\" data-css=\"tve-u-18bb3ac10a2\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-18bb3ac10a3\" style=\"\"><div class=\"thrv_wrapper tve_image_caption tcb-local-vars-root dynamic-group-kcanr8vu\" data-css=\"tve-u-18bb3ac10a4\" style=\"\"><span class=\"tve_image_frame\"><img class=\"tve_image wp-image-60513\" alt=\"\" data-id=\"60513\" width=\"37\" data-init-width=\"37\" height=\"28\" data-init-height=\"28\" title=\"Quote_left marks\" loading=\"lazy\" src=\"\/\/customerserviceculture.com\/wp-content\/uploads\/tcb_content_templates\/testimonial\/images\/Quote_left-marks.png\" data-width=\"37\" data-height=\"28\" style=\"aspect-ratio: auto 37 \/ 28;\"><\/span><\/div><div class=\"thrv_wrapper thrv_text_element tcb-local-vars-root dynamic-group-kcanried\" data-css=\"tve-u-18bb3ac10a5\" style=\"\"><p class=\"tcb-global-text-\" data-css=\"tve-u-18bb3ac10a6\" style=\"\">Paolo has combined strategic vision and great practical sense having extensively trained the Front Office team on soft, relational and communication skills.<\/p><p class=\"tcb-global-text-\" data-css=\"tve-u-18bb3ac10a6\" style=\"\">It's been an important moment of growth for our whole Customer Loyalty in Italy.<\/p><\/div><\/div>\n<\/div><div class=\"thrv_wrapper thrv_text_element tve_empty_dropzone tcb-local-vars-root dynamic-group-kcanrn1x\" data-css=\"tve-u-18bb3ac10a7\" style=\"\"><h4 class=\"\" data-css=\"tve-u-18bb3ac10a8\" style=\"\" data-fontsize=\"19\" data-lineheight=\"28\"><strong>Ruggero Carpentiere<\/strong><\/h4><p><span data-css=\"tve-u-18bb3ac10a9\">Chief Customer Officer, Air Liquide<\/span><\/p><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div><div class=\"thrv_wrapper thrv_text_element titoloblu\" data-css=\"tve-u-18bb3a9a550\" data-tag=\"h2\" style=\"\"><h2 class=\"\" data-css=\"tve-u-18bb3a73790\" data-fontsize=\"39\" data-lineheight=\"58\" id=\"tab-con-1\" style=\"text-align: center;\">FAQ<\/h2><\/div><div class=\"thrv_wrapper thrv_toggle_shortcode\" data-hover-color=\"#1abc9c\" data-text-hover-color=\"#fff\" data-css=\"tve-u-18bb3a91658\" style=\"\">\n\t\n<div class=\"tve_faq\">\n\t\t<div class=\"tve_faqI\">\n\t\t\t<div class=\"tve_faqB\">\n\t\t\t\t<svg class=\"tve_toggle\" id=\"tcb-icon-caret-right-solid\" viewBox=\"0 0 192 512\" width=\"100%\" height=\"100%\">\n\t\t\t\t\t<path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path>\n\t\t\t\t<\/svg>\n\t\t\t\t<h4 class=\"tve_editable\" data-fontsize=\"18\" data-lineheight=\"27\">1. Who are your consulting designed to?<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"tve_faqC\" style=\"display: none;\"><div class=\"thrv_wrapper thrv_text_element\"><p>To any company believing that building a strong Customer Service Culture is a strategic key - regardless their industry they're in.<\/p><\/div><\/div>\n\t\t<\/div>\n\t<\/div><div class=\"tve_faq\">\n\t\t<div class=\"tve_faqI\">\n\t\t\t<div class=\"tve_faqB\">\n\t\t\t\t<svg class=\"tve_toggle\" id=\"tcb-icon-caret-right-solid\" viewBox=\"0 0 192 512\" width=\"100%\" height=\"100%\">\n\t\t\t\t\t<path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path>\n\t\t\t\t<\/svg>\n\t\t\t\t<h4 class=\"tve_editable\" data-fontsize=\"18\" data-lineheight=\"27\">2. Where do your consultancy sessions take place?<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"tve_faqC\" style=\"display: none;\"><div class=\"thrv_wrapper thrv_text_element\"><p>At your office or online (Zoom, Team or Meet).<\/p><\/div><\/div>\n\t\t<\/div>\n\t<\/div><div class=\"tve_faq\">\n\t\t<div class=\"tve_faqI\">\n\t\t\t<div class=\"tve_faqB\">\n\t\t\t\t<svg class=\"tve_toggle\" id=\"tcb-icon-caret-right-solid\" viewBox=\"0 0 192 512\" width=\"100%\" height=\"100%\">\n\t\t\t\t\t<path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path>\n\t\t\t\t<\/svg>\n\t\t\t\t<h4 class=\"tve_editable\" data-fontsize=\"18\" data-lineheight=\"27\">3. Why should I hire you?<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"tve_faqC\" style=\"display: none;\"><div class=\"thrv_wrapper thrv_text_element\"><p>My <a href=\"https:\/\/customerserviceculture.com\/en\/values\/\" target=\"_blank\" class=\"\" style=\"outline: none;\">values<\/a> speak for myself.<\/p><\/div><\/div>\n\t\t<\/div>\n\t<\/div><div class=\"tve_faq\">\n\t\t<div class=\"tve_faqI\">\n\t\t\t<div class=\"tve_faqB\">\n\t\t\t\t<svg class=\"tve_toggle\" id=\"tcb-icon-caret-right-solid\" viewBox=\"0 0 192 512\" width=\"100%\" height=\"100%\">\n\t\t\t\t\t<path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path>\n\t\t\t\t<\/svg>\n\t\t\t\t<h4 class=\"tve_editable\" data-fontsize=\"18\" data-lineheight=\"27\">4. What languages do you serve?<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"tve_faqC\" style=\"display: none;\"><div class=\"thrv_wrapper thrv_text_element\"><p>English, Spanish and Italian.<\/p><\/div><\/div>\n\t\t<\/div>\n\t<\/div><div class=\"tve_faq\">\n\t\t<div class=\"tve_faqI\">\n\t\t\t<div class=\"tve_faqB\">\n\t\t\t\t<svg class=\"tve_toggle\" id=\"tcb-icon-caret-right-solid\" viewBox=\"0 0 192 512\" width=\"100%\" height=\"100%\">\n\t\t\t\t\t<path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path>\n\t\t\t\t<\/svg>\n\t\t\t\t<h4 class=\"tve_editable\" data-fontsize=\"18\" data-lineheight=\"27\">5. How much do your consultancies cost?<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"tve_faqC\" style=\"display: none;\"><div class=\"thrv_wrapper thrv_text_element\"><p>As I design customized itineraries, share your needs filling out the form below.<\/p><\/div><\/div>\n\t\t<\/div>\n\t<\/div><\/div><div class=\"thrv_wrapper thrv_text_element tve_empty_dropzone\" data-css=\"tve-u-17f5ec580a6\" data-tag=\"h2\" style=\"\"><h2 class=\"tve_p_center rft\" data-fontsize=\"39\" data-lineheight=\"58\" style=\"\" data-css=\"tve-u-18bb3a7cc79\">Selected client companies<\/h2><\/div><div class=\"thrv_wrapper tve_image_caption\" data-css=\"tve-u-17f5ec55769\" style=\"\"><span class=\"tve_image_frame\"><img class=\"tve_image wp-image-27268 tcb-moved-image\" alt=\"clients\" data-id=\"27268\" width=\"485\" data-init-width=\"2176\" height=\"78\" data-init-height=\"350\" title=\"clients\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/10\/clienti-2.png\" data-width=\"485\" data-height=\"78\" style=\"aspect-ratio: auto 2176 \/ 350;\" data-css=\"tve-u-191746784a2\"><\/span><\/div><div class=\"thrv_wrapper thrv_text_element titoloblu\" data-css=\"tve-u-17f5ee9089e\" data-tag=\"h2\" style=\"\"><h2 class=\"\" data-css=\"tve-u-18bb3a73790\" data-fontsize=\"39\" data-lineheight=\"58\" style=\"text-align: center;\">Consultant<\/h2><\/div><div class=\"thrv-content-block tcb-local-vars-root thrv_wrapper\" data-css=\"tve-u-170b4920a67\" tcb-template-name=\"Team 07\" tcb-template-id=\"41486\" tcb-template-pack=\"137\" data-keep-css_id=\"1\" style=\"\"><div class=\"thrive-group-edit-config\" style=\"display: none !important\">__CONFIG_group_edit__{\"judt5rda\":{\"name\":\"All Name(s)\",\"singular\":\"-- Text %s\"},\"judt60l2\":{\"name\":\"All Role(s)\",\"singular\":\"-- Text %s\"},\"judt68mo\":{\"name\":\"All Paragraphs)\",\"singular\":\"-- Text %s\"},\"jukv2ac2\":{\"name\":\"All Image(s)\",\"singular\":\"-- Image %s\"},\"jukv2fxj\":{\"name\":\"All Columns Content Box(s)\",\"singular\":\"-- Content Box %s\"},\"jumbuukm\":{\"name\":\"All Column(s)\",\"singular\":\"-- Column %s\"}}__CONFIG_group_edit__<\/div><div class=\"thrive-local-colors-config\" style=\"display: none !important\">__CONFIG_local_colors__{\"colors\":{\"a9109\":\"Occupation\"},\"gradients\":{}}__CONFIG_local_colors__<\/div><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box\" data-css=\"tve-u-170beda9a96\">\n\t<div class=\"tve-content-box-background\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-170b4920a69\"><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box\" data-css=\"tve-u-17f5ee98429\" style=\"\">\n\t<div class=\"tve-content-box-background\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-170b4920a6c\"><div class=\"thrv_wrapper tve_image_caption img_style_circle fotopaolo\" data-css=\"tve-u-18adc0ee397\">\n<span class=\"tve_image_frame\" style=\"width: 100%;\">\n<img class=\"tve_image tve_brdr_ridge wp-image-35012 tcb-moved-image\" alt=\"Paolo Fabrizio\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/09\/Linkedin-piccola-scaled.jpg\" style=\"aspect-ratio: auto 1708 \/ 2560;\" width=\"100\" height=\"150\" data-css=\"tve-u-18adc0eef03\" ml-d=\"0\" center-h-d=\"false\" data-width=\"100\" data-height=\"150\" data-init-width=\"1708\" data-init-height=\"2560\" data-id=\"35012\" title=\"Linkedin (piccola\" loading=\"lazy\" mt-d=\"-11\" center-v-d=\"false\">\n<\/span>\n<\/div><div class=\"thrv_wrapper thrv_text_element dynamic-group-judt5rda\" data-css=\"tve-u-170b4920a74\" data-tag=\"h3\"><h3 class=\"\" data-css=\"tve-u-170b4920a75\" data-fontsize=\"19\" data-lineheight=\"28\" id=\"tab-con-2\" style=\"text-align: center;\">Paolo Fabrizio<\/h3><p style=\"text-align: center;\"><em>Digital Customer Service Consultant, Trainer, Author, Speaker.<\/em><\/p><p style=\"text-align: center;\">In the 90s he took part in the startup of the first online insurance company in Italy, following the customer's entire life cycle. Since 2013 as a consultant and trainer he has been helping companies to harness digital customer service as a business driver. Founder of CustomerServiceCulture.com, author of books and speaker at conferences in Italy and abroad. Lecturer at the Bicocca University of Milan (Master MADIM).<\/p><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><div class=\"thrv_wrapper thrv_social thrv_social_custom tve_centerBtn tve_share_left\" data-css=\"tve-u-171751cedc0\" data-counts=\"\" data-min_shares=\"0\">\n<div class=\"tve_social_items tve_social_custom tve-prevent-content-edit tve_style_3 tve_social_med\">\n\t\n\t\t\n\t\t<div class=\"thrv_wrapper tve_s_item tve_s_in_share tve_share_item\" data-s=\"in_share\" data-href=\"https:\/\/customerserviceculture.com\/en\/consulting\/\" data-label=\"Share\" data-css=\"tve-u-17f5ec4bb67\">\n\t\t\t<a href=\"javascript:void(0)\" class=\"tve_s_link\">\n\t\t\t\t<span class=\"thrv_wrapper tve_s_icon\">\n\t\t\t\t\t<svg class=\"tcb-icon\" viewBox=\"0 0 448 512\" data-id=\"icon-in\" data-name=\"\">\n            <path d=\"M100.3 480H7.4V180.9h92.9V480zM53.8 140.1C24.1 140.1 0 115.5 0 85.8 0 56.1 24.1 32 53.8 32c29.7 0 53.8 24.1 53.8 53.8 0 29.7-24.1 54.3-53.8 54.3zM448 480h-92.7V334.4c0-34.7-.7-79.2-48.3-79.2-48.3 0-55.7 37.7-55.7 76.7V480h-92.8V180.9h89.1v40.8h1.3c12.4-23.5 42.7-48.3 87.9-48.3 94 0 111.3 61.9 111.3 142.3V480z\"><\/path>\n        <\/svg>\n\t\t\t\t<\/span>\n\t\t\t\t<span class=\"tve_s_text tve-froala\">Share<\/span>\n\t\t\t\t<span class=\"tve_s_count\">0<\/span>\n\t\t\t<\/a>\n\t\t<\/div>\n\t\t\n\t\n<\/div>\n<\/div>","tve_custom_css":"@media (min-width: 300px){[data-css=\"tve-u-171751cedc0\"] .tve_social_items { font-size: 11px !important; 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