{"id":21612,"date":"2020-04-19T16:16:36","date_gmt":"2020-04-19T14:16:36","guid":{"rendered":"https:\/\/customerserviceculture.com\/?page_id=21612"},"modified":"2026-06-24T17:12:18","modified_gmt":"2026-06-24T15:12:18","slug":"speaking","status":"publish","type":"page","link":"https:\/\/customerserviceculture.com\/en\/speaking\/","title":{"rendered":"Speaking"},"content":{"rendered":"<h2 data-fontsize=\"39\" data-lineheight=\"6\" style=\"font-size: 39px; line-height: 6px;\" data-inline-fontsize=\"true\" data-inline-lineheight=\"true\"><strong>Speaking<\/strong><\/h2>\n<p style=\"\">In absence of a strong, shared Customer Culture within a company, Digital Customer Service and Artificial Intelligence are at a standstill.Thanks to my keynote speeches, your audience will finally understand why and how to enhance customer relationships. By leveraging every conversation.<\/p>\n<p><span><img decoding=\"async\" alt=\"Paolo Fabrizio speaking\" data-id=\"35537\" width=\"798\" data-init-width=\"1790\" height=\"517\" data-init-height=\"1160\" title=\"Paolo Fabrizio speaking\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/Paolo-Fabrizio-speaking.png\" data-width=\"798\" data-height=\"517\" style=\"aspect-ratio: auto 1790 \/ 1160;\"><\/span><\/p>\n<p style=\"text-align: center;\"><strong>With my keynotes I help you<\/strong><\/p>\n<ul>\n<li style=\"text-align: left;\" tve-u-184422bccc9\"\"=\"\">Share best practices and successful digital customer experience cases.<\/li>\n<li style=\"text-align: left;\" tve-u-184422bccc9\"\"=\"\">Leverage online conversations to win and attract customers.<\/li>\n<li style=\"text-align: left;\" tve-u-184422bcccd\"\"=\"\">Spread customer service culture across your organization.<\/li>\n<\/ul>\n<h2 data-fontsize=\"39\" data-inline-fontsize=\"true\" data-inline-lineheight=\"true\" data-lineheight=\"16\" style=\"text-align: center; font-size: 39px; line-height: 16px;\">International experience<\/h2>\n<p style=\"\">I I have participated as a keynote speaker and moderator in over 30 conferences in 5 countries (Italy, USA, U.K., Spain and Malta). Thanks to this variety of experiences in different markets and cultural contexts, I have consolidated my public speaking skills, actively involving viewers. Here are some conferences highlights.<\/p>\n<table data-rows=\"6\" data-cols=\"3\">\n<thead>\n<tr>\n<th>\n<p style=\"\"><strong>Conference<\/strong><\/p>\n<\/th>\n<th>\n<p style=\"\"><strong>Focus \/ Main topic<\/strong><\/p>\n<\/th>\n<th colspan=\"1\" rowspan=\"1\">\n<p style=\"\">Venue<\/p>\n<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td data-th=\"Conference\"><!--! Font Awesome Free 6.7.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) Copyright 2024 Fonticons, Inc. --><\/p>\n<p style=\"\"><strong>&#8216;SF Customer Service Summit&#8217;<\/strong><\/p>\n<\/td>\n<td data-th=\"Focus \/ Main topic\">\n<p style=\"\">Digital channels: using customer support as a sales driver<\/p>\n<\/td>\n<td data-th=\"Venue\" colspan=\"1\" rowspan=\"1\">\n<p style=\"\">Milan, Italia<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td data-th=\"Conference\"><!--! Font Awesome Free 6.7.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) Copyright 2024 Fonticons, Inc. --><\/p>\n<p style=\"\"><strong>&#8216;CX Rebooted&#8217;<\/strong><\/p>\n<\/td>\n<td data-th=\"Focus \/ Main topic\">\n<p style=\"\">How SMEs companies can leverage Digital Customer Service<\/p>\n<\/td>\n<td data-th=\"Venue\" colspan=\"1\" rowspan=\"1\">\n<p style=\"\">Malta<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td data-th=\"Conference\"><!--! Font Awesome Free 6.7.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) Copyright 2024 Fonticons, Inc. --><\/p>\n<p style=\"\"><strong>&#8216;Customer Service Conference&#8217;<\/strong><\/p>\n<\/td>\n<td data-th=\"Focus \/ Main topic\">\n<p style=\"\">Integrating digital support channels seamlessly in B2C<\/p>\n<\/td>\n<td data-th=\"Venue\" colspan=\"1\" rowspan=\"1\">\n<p style=\"\">New York, USA<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td data-th=\"Conference\"><!--! Font Awesome Free 6.7.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) Copyright 2024 Fonticons, Inc. --><\/p>\n<p style=\"\"><strong>&#8216;The Digital CS Experience&#8217;<\/strong><\/p>\n<\/td>\n<td data-th=\"Focus \/ Main topic\">\n<p style=\"\">Up-skilling to enhance digital conversations with customers&nbsp;<\/p>\n<\/td>\n<td data-th=\"Venue\" colspan=\"1\" rowspan=\"1\">\n<p style=\"\">London, U.K.<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td data-th=\"Conference\" rowspan=\"1\" colspan=\"1\"><!--! Font Awesome Free 6.7.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) Copyright 2024 Fonticons, Inc. --><\/p>\n<p style=\"\"><strong>&#8216;Contact Centre Summit&#8217;<\/strong><\/p>\n<\/td>\n<td data-th=\"Focus \/ Main topic\" rowspan=\"1\" colspan=\"1\">\n<p style=\"\">Making AI scalable in Digital Customer Service operations&nbsp;<\/p>\n<\/td>\n<td data-th=\"Venue\" colspan=\"1\" rowspan=\"1\">\n<p style=\"\">Madrid, Spain<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p style=\"\">Below a excerpt from my speech &#8216;build, train and engage your customer service team&#8217; that I&#8217;ve attended as speaker. In this video I sum up an effective hiring &amp; up-skilling process for Digital Customer Service teams.<\/p>\n<h2 data-fontsize=\"39\" data-inline-fontsize=\"true\" data-inline-lineheight=\"true\" data-lineheight=\"16\" style=\"font-size: 39px; line-height: 16px;\">What clients say<\/h2>\n<p><span><img decoding=\"async\" alt=\"Joseph Casha\" data-id=\"35329\" width=\"53\" data-init-width=\"100\" height=\"53\" data-init-height=\"100\" title=\"1647182796123\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/1647182796123.jpg\" data-width=\"53\" data-height=\"53\" style=\"aspect-ratio: auto 100 \/ 100;\"><\/span><span><img decoding=\"async\" alt=\"\" data-id=\"60513\" width=\"37\" data-init-width=\"37\" height=\"28\" data-init-height=\"28\" title=\"Quote_left marks\" loading=\"lazy\" src=\"\/\/customerserviceculture.com\/wp-content\/uploads\/tcb_content_templates\/testimonial\/images\/Quote_left-marks.png\" data-width=\"37\" data-height=\"28\" style=\"aspect-ratio: auto 37 \/ 28;\"><\/span><\/p>\n<p style=\"\">Really enjoyed Paolo&#8217;s delivery at our conference in Malta. The topic received very positive feedback with very interesting questions from the participants. Paolo also participated in our panel discussion with other CX Leaders and FinTech organizations. <\/p>\n<p style=\"\">We look forward to continue our collaboration with Paolo in the future.<\/p>\n<h4 data-fontsize=\"20\" data-lineheight=\"30\" style=\"\"><strong>Joseph Casha<\/strong><\/h4>\n<h4 data-fontsize=\"20\" data-lineheight=\"30\" style=\"\"><strong><\/strong><span style=\"\">Chief Officer Business, iMovo&nbsp;<\/span><\/h4>\n<p><span><img decoding=\"async\" alt=\"Aaron Jackson\" data-id=\"35331\" width=\"53\" data-init-width=\"100\" height=\"53\" data-init-height=\"100\" title=\"1580813696749\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/1580813696749.jpg\" data-width=\"53\" data-height=\"53\" style=\"aspect-ratio: auto 100 \/ 100;\"><\/span><span><img decoding=\"async\" alt=\"\" data-id=\"60513\" width=\"37\" data-init-width=\"37\" height=\"28\" data-init-height=\"28\" title=\"Quote_left marks\" loading=\"lazy\" src=\"\/\/customerserviceculture.com\/wp-content\/uploads\/tcb_content_templates\/testimonial\/images\/Quote_left-marks.png\" data-width=\"37\" data-height=\"28\" style=\"aspect-ratio: auto 37 \/ 28;\"><\/span><\/p>\n<p style=\"\">Paolo did a great job moderating relevant discussions at the Customer Service Summit in New York City (USA). He led two sessions alongside senior representatives and worked autonomously to market the event connect with speakers and align the direction of the panel. I look forward to working with Paolo and will be recommending him to my colleagues.<\/p>\n<h4 data-fontsize=\"20\" data-lineheight=\"30\">Aaron Jackson&nbsp;<\/h4>\n<h4 data-fontsize=\"20\" data-lineheight=\"30\"><strong>Project \/ Event Director, Reuters Group<\/strong><\/h4>\n<h2 data-fontsize=\"39\" data-inline-fontsize=\"true\" data-inline-lineheight=\"true\" data-lineheight=\"16\" style=\"font-size: 39px; line-height: 16px;\">Choose your keynote&nbsp;<\/h2>\n<p style=\"text-align: center;\"><strong>1. Sell with Customer Service<\/strong><\/p>\n<p style=\"text-align: left;\">Customer service is not just a problem solver area. The moment of assistance is indeed decisive to provide valuable assistance to colleagues working in commercial areas (i.e. Marketing and Sales).<span style=\"text-decoration: underline;\">Goal<\/span>: to create awareness of the role that customer service plays as a business driver.<\/p>\n<p style=\"text-align: left;\">Kit includes: copies of the book &#8216;The Power of Digital Conversations&#8217;.&nbsp;<\/p>\n<p><span><img decoding=\"async\" alt=\"The Power of Digital Conversations\" data-id=\"35946\" width=\"317\" data-init-width=\"5000\" height=\"254\" data-init-height=\"4000\" title=\"The Power of Digital Conversations\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/11\/Mockup-3.png\" data-width=\"317\" data-height=\"254\" style=\"aspect-ratio: auto 5000 \/ 4000;\"><\/span><\/p>\n<p style=\"text-align: center;\"><strong>2. Spread Customer Culture<\/strong><\/p>\n<p style=\"text-align: left;\">Non customer-facing departments are usually less sensitive towards customer experience. That&#8217;s a serious pain point for many organizations wanting to go the extra mile excellently and consistently. <span style=\"text-decoration: underline;\">Goal<\/span>: to engage and involve each department on customer culture, as a common value.<\/p>\n<p style=\"text-align: left;\">Kit includes: copies of the book &#8216;The Power of Digital Conversations&#8217;.&nbsp;<\/p>\n<p><span><img decoding=\"async\" alt=\"The Power of Digital Conversations\" data-id=\"35946\" width=\"483\" data-init-width=\"5000\" height=\"387\" data-init-height=\"4000\" title=\"The Power of Digital Conversations\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/11\/Mockup-3.png\" data-width=\"483\" data-height=\"387\" style=\"aspect-ratio: auto 5000 \/ 4000;\"><\/span><\/p>\n<p style=\"text-align: center;\"><strong>3. Craft<\/strong><strong>&nbsp;Digital Conversations<\/strong><\/p>\n<p style=\"text-align: left;\">Innovative companies do not search for shortcuts. Instead they are aware that taking care of any digital conversation is vital to build rock solid, long lasting relationships with their customers.<span style=\"text-decoration: underline;\">Goal<\/span>: to nurture outstanding&nbsp; conversations optimizing time and customer experience.<\/p>\n<p style=\"text-align: left;\">Kit includes: copies of the book &#8216;The Power of Digital Conversations&#8217;.<\/p>\n<p><span><img decoding=\"async\" alt=\"The Power of Digital Conversations\" data-id=\"35946\" width=\"295\" data-init-width=\"5000\" height=\"236\" data-init-height=\"4000\" title=\"The Power of Digital Conversations\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/11\/Mockup-3.png\" data-width=\"295\" data-height=\"236\" style=\"aspect-ratio: auto 5000 \/ 4000;\"><\/span><span style=\"\"><img decoding=\"async\" alt=\"Speaking at Customer Summit\" data-id=\"40487\" width=\"259\" data-init-width=\"1790\" height=\"168\" data-init-height=\"1160\" title=\"Speaking at Customer Summit\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/03\/Speaking-at-Customer-Summit-1.png\" data-width=\"259\" data-height=\"168\" style=\"aspect-ratio: auto 1790 \/ 1160;\" ml-d=\"-14.673000000000002\" mt-d=\"0\"><\/span><\/p>\n<p style=\"text-align: center;\"><strong>4. We&#8217;re &#8216;only&#8217; humans \ud83c\udd95<\/strong><\/p>\n<p style=\"text-align: left;\">Gen AI is shaking up and re-shaping Customer Service and other key departments. In such a revolutionary scenario smart companies ask themselves: &#8216;how can we govern such a challenging transition?<\/p>\n<p style=\"text-align: left;\">&#8216;<span>Goal<\/span>: to enhance Emotional Intelligence (EI) for a wise adoption of AI.&nbsp;<\/p>\n<p>Kit includes: copies of the book &#8216;The Power of Digital Conversations&#8217;.<\/p>\n<p><span><img decoding=\"async\" alt=\"The Power of Digital Conversations\" data-id=\"35946\" width=\"245\" data-init-width=\"5000\" height=\"196\" data-init-height=\"4000\" title=\"The Power of Digital Conversations\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/11\/Mockup-3.png\" data-width=\"245\" data-height=\"196\" style=\"aspect-ratio: auto 5000 \/ 4000;\"><\/span><span style=\"\"><img decoding=\"async\" alt=\"speaking personalizzato\" data-id=\"39679\" width=\"383\" data-init-width=\"800\" height=\"191\" data-init-height=\"400\" title=\"speaking personalizzato\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/12\/speaking-personalizzato.png\" data-width=\"383\" data-height=\"191\" style=\"aspect-ratio: auto 800 \/ 400;\" mt-d=\"0\" ml-d=\"-3.1890000000000214\"><\/span><\/p>\n<p style=\"text-align: left;\">5. 100% customizable keynote&nbsp;<\/p>\n<p style=\"text-align: left;\">What&#8217;s your specific need for your next conference or town hall? According to your goals, I will help you shape content and deliver to impact effectively and emotionally.<\/p>\n<h2 data-fontsize=\"39\" data-lineheight=\"16\" id=\"tab-con-1\" style=\"text-align: center; font-size: 39px; line-height: 16px;\" data-inline-fontsize=\"true\" data-inline-lineheight=\"true\">Tell me about your event \u2014 I&#8217;ll respond in 24 hours<\/h2>\n<p>No obligation. Just a quick conversation to see if we&#8217;re a good fit each other for your event.Do you prefer email me directly? \u2192 <a href=\"mailto:paolo@customerserviceculture.com\" target=\"_blank\">paolo@customerserviceculture.com<\/a><\/p>\n<h2 data-fontsize=\"39\" data-inline-fontsize=\"true\" data-inline-lineheight=\"true\" data-lineheight=\"16\" id=\"tab-con-1\" style=\"text-align: center; font-size: 39px; line-height: 16px;\">FAQ<\/h2>\n<h4 data-fontsize=\"18\" data-lineheight=\"27\" style=\"color: rgb(116, 116, 116) !important; --tcb-applied-color:rgb(116, 116, 116)  !important;\">1. Where do you perform your keynote speeches?<\/h4>\n<p style=\"\">In person at conferences \/ your offices in Europe, USA, Asia, Australia.<\/p>\n<p style=\"\">Alternatively, online (webinars, TV \/ radio broadcast as guest).<\/p>\n<h4 data-fontsize=\"18\" data-lineheight=\"27\" style=\"\">2. How much does your speech cost?<\/h4>\n<p style=\"\">Speaking fees may vary on content, locations and other factors. To get more information, fill the form out.<\/p>\n<h4 data-fontsize=\"18\" data-lineheight=\"27\" style=\"\">3. What kind of events to you attend as speaker?<\/h4>\n<p style=\"\">Conferences, conventions (either offline and online), webinars and Radio \/ TV broadcasts.<\/p>\n<h4 data-fontsize=\"18\" data-lineheight=\"27\" style=\"\">4. Why should I hire you?<\/h4>\n<p style=\"\">Thorough expertise: over 30 speakings delivered in 5 countries (Italy, USA, U.K, Malta, Spain).&nbsp;<\/p>\n<h4 data-fontsize=\"18\" data-lineheight=\"27\" style=\"\">5. What languages do you perform with?<\/h4>\n<p style=\"\">English, Spanish and Italian.<\/p>\n<h2 data-fontsize=\"39\" data-inline-fontsize=\"true\" data-inline-lineheight=\"true\" data-lineheight=\"16\" id=\"tab-con-1\" style=\"text-align: center; font-size: 39px; line-height: 16px;\">Speaker<\/h2>\n<p><span style=\"width: 100%;\"><img decoding=\"async\" alt=\"Paolo Fabrizio\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/09\/Linkedin-piccola-scaled.jpg\" style=\"aspect-ratio: auto 1708 \/ 2560;\" width=\"100\" height=\"150\" ml-d=\"0\" center-h-d=\"false\" data-width=\"100\" data-height=\"150\" data-init-width=\"1708\" data-init-height=\"2560\" data-id=\"35012\" title=\"Linkedin (piccola\" loading=\"lazy\" mt-d=\"-14\" center-v-d=\"false\"><\/span><\/p>\n<h3 data-fontsize=\"21\" data-lineheight=\"31\" id=\"tab-con-2\" style=\"text-align: center;\">Paolo Fabrizio<\/h3>\n<p style=\"text-align: center;\"><em><span style=\"font-size: 20px;\">Digital Customer Service Advisor, Trainer, Author, Speaker.<\/span><\/em><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px;\">In the 90s he took part in the startup of the first online insurance company in Italy, following the customer&#8217;s entire life cycle. Since 2013 as a consultant and trainer he has been helping companies to harness digital customer service as a business driver. Founder of CustomerServiceCulture.com, author of books and speaker at conferences in Italy and abroad. Digital Customer Service Lecturer at Bicocca University of Milan (master MADIM).<\/span><\/p>\n<h2 data-fontsize=\"39\" data-lineheight=\"16\" style=\"text-align: center; font-size: 39px; line-height: 16px;\" data-inline-fontsize=\"true\" data-inline-lineheight=\"true\">Some selected clients&nbsp;<\/h2>\n<p><span><img decoding=\"async\" alt=\"clients\" data-id=\"27268\" width=\"268\" data-init-width=\"2176\" height=\"43\" data-init-height=\"350\" title=\"clients\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/10\/clienti-2.png\" data-width=\"268\" data-height=\"43\" style=\"aspect-ratio: auto 2176 \/ 350;\"><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Speaking In absence of a strong, shared Customer Culture within a company, Digital Customer Service and Artificial Intelligence are at a standstill.Thanks to my keynote speeches, your audience will finally understand why and how to enhance customer relationships. By leveraging every conversation. With my keynotes I help you Share best practices and successful digital customer [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-21612","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Speaking - Customer Service Culture<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/customerserviceculture.com\/en\/speaking\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Speaking - Customer Service Culture\" \/>\n<meta property=\"og:description\" content=\"Speaking In absence of a strong, shared Customer Culture within a company, Digital Customer Service and Artificial Intelligence are at a standstill.Thanks to my keynote speeches, your audience will finally understand why and how to enhance customer relationships. By leveraging every conversation. With my keynotes I help you Share best practices and successful digital customer [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/customerserviceculture.com\/en\/speaking\/\" \/>\n<meta property=\"og:site_name\" content=\"Customer Service Culture\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-24T15:12:18+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/Paolo-Fabrizio-speaking.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/customerserviceculture.com\/en\/speaking\/\",\"url\":\"https:\/\/customerserviceculture.com\/en\/speaking\/\",\"name\":\"Speaking - Customer Service Culture\",\"isPartOf\":{\"@id\":\"https:\/\/customerserviceculture.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/customerserviceculture.com\/en\/speaking\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/customerserviceculture.com\/en\/speaking\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/Paolo-Fabrizio-speaking.png\",\"datePublished\":\"2020-04-19T14:16:36+00:00\",\"dateModified\":\"2026-06-24T15:12:18+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/customerserviceculture.com\/en\/speaking\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/customerserviceculture.com\/en\/speaking\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/customerserviceculture.com\/en\/speaking\/#primaryimage\",\"url\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/Paolo-Fabrizio-speaking.png\",\"contentUrl\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/Paolo-Fabrizio-speaking.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/customerserviceculture.com\/en\/speaking\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/customerserviceculture.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Speaking\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/customerserviceculture.com\/#website\",\"url\":\"https:\/\/customerserviceculture.com\/\",\"name\":\"Customer Service Culture\",\"description\":\"Conversations that sell\",\"publisher\":{\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/customerserviceculture.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":[\"Person\",\"Organization\"],\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\",\"name\":\"Paolo Fabrizio\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/bc29f8953cdfa1b693be242ccfc0723e?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/bc29f8953cdfa1b693be242ccfc0723e?s=96&d=mm&r=g\",\"caption\":\"Paolo Fabrizio\"},\"logo\":{\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/\"},\"description\":\"Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, \u00e8 autore di libri tematici e speaker a convegni in Italia e all'estero. 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