{"id":21612,"date":"2020-04-19T16:16:36","date_gmt":"2020-04-19T14:16:36","guid":{"rendered":"https:\/\/customerserviceculture.com\/?page_id=21612"},"modified":"2026-06-24T17:12:18","modified_gmt":"2026-06-24T15:12:18","slug":"speaking","status":"publish","type":"page","link":"https:\/\/customerserviceculture.com\/en\/speaking\/","title":{"rendered":"Speaking"},"content":{"rendered":"<h2 data-fontsize=\"39\" data-lineheight=\"6\" style=\"font-size: 39px; line-height: 6px;\" data-inline-fontsize=\"true\" data-inline-lineheight=\"true\"><strong>Speaking<\/strong><\/h2>\n<p style=\"\">In absence of a strong, shared Customer Culture within a company, Digital Customer Service and Artificial Intelligence are at a standstill.Thanks to my keynote speeches, your audience will finally understand why and how to enhance customer relationships. By leveraging every conversation.<\/p>\n<p><span><img decoding=\"async\" alt=\"Paolo Fabrizio speaking\" data-id=\"35537\" width=\"798\" data-init-width=\"1790\" height=\"517\" data-init-height=\"1160\" title=\"Paolo Fabrizio speaking\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/Paolo-Fabrizio-speaking.png\" data-width=\"798\" data-height=\"517\" style=\"aspect-ratio: auto 1790 \/ 1160;\"><\/span><\/p>\n<p style=\"text-align: center;\"><strong>With my keynotes I help you<\/strong><\/p>\n<ul>\n<li style=\"text-align: left;\" tve-u-184422bccc9\"\"=\"\">Share best practices and successful digital customer experience cases.<\/li>\n<li style=\"text-align: left;\" tve-u-184422bccc9\"\"=\"\">Leverage online conversations to win and attract customers.<\/li>\n<li style=\"text-align: left;\" tve-u-184422bcccd\"\"=\"\">Spread customer service culture across your organization.<\/li>\n<\/ul>\n<h2 data-fontsize=\"39\" data-inline-fontsize=\"true\" data-inline-lineheight=\"true\" data-lineheight=\"16\" style=\"text-align: center; font-size: 39px; line-height: 16px;\">International experience<\/h2>\n<p style=\"\">I I have participated as a keynote speaker and moderator in over 30 conferences in 5 countries (Italy, USA, U.K., Spain and Malta). Thanks to this variety of experiences in different markets and cultural contexts, I have consolidated my public speaking skills, actively involving viewers. Here are some conferences highlights.<\/p>\n<table data-rows=\"6\" data-cols=\"3\">\n<thead>\n<tr>\n<th>\n<p style=\"\"><strong>Conference<\/strong><\/p>\n<\/th>\n<th>\n<p style=\"\"><strong>Focus \/ Main topic<\/strong><\/p>\n<\/th>\n<th colspan=\"1\" rowspan=\"1\">\n<p style=\"\">Venue<\/p>\n<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td data-th=\"Conference\"><!--! Font Awesome Free 6.7.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) Copyright 2024 Fonticons, Inc. --><\/p>\n<p style=\"\"><strong>&#8216;SF Customer Service Summit&#8217;<\/strong><\/p>\n<\/td>\n<td data-th=\"Focus \/ Main topic\">\n<p style=\"\">Digital channels: using customer support as a sales driver<\/p>\n<\/td>\n<td data-th=\"Venue\" colspan=\"1\" rowspan=\"1\">\n<p style=\"\">Milan, Italia<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td data-th=\"Conference\"><!--! Font Awesome Free 6.7.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) Copyright 2024 Fonticons, Inc. --><\/p>\n<p style=\"\"><strong>&#8216;CX Rebooted&#8217;<\/strong><\/p>\n<\/td>\n<td data-th=\"Focus \/ Main topic\">\n<p style=\"\">How SMEs companies can leverage Digital Customer Service<\/p>\n<\/td>\n<td data-th=\"Venue\" colspan=\"1\" rowspan=\"1\">\n<p style=\"\">Malta<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td data-th=\"Conference\"><!--! Font Awesome Free 6.7.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) Copyright 2024 Fonticons, Inc. --><\/p>\n<p style=\"\"><strong>&#8216;Customer Service Conference&#8217;<\/strong><\/p>\n<\/td>\n<td data-th=\"Focus \/ Main topic\">\n<p style=\"\">Integrating digital support channels seamlessly in B2C<\/p>\n<\/td>\n<td data-th=\"Venue\" colspan=\"1\" rowspan=\"1\">\n<p style=\"\">New York, USA<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td data-th=\"Conference\"><!--! Font Awesome Free 6.7.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) Copyright 2024 Fonticons, Inc. --><\/p>\n<p style=\"\"><strong>&#8216;The Digital CS Experience&#8217;<\/strong><\/p>\n<\/td>\n<td data-th=\"Focus \/ Main topic\">\n<p style=\"\">Up-skilling to enhance digital conversations with customers&nbsp;<\/p>\n<\/td>\n<td data-th=\"Venue\" colspan=\"1\" rowspan=\"1\">\n<p style=\"\">London, U.K.<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td data-th=\"Conference\" rowspan=\"1\" colspan=\"1\"><!--! Font Awesome Free 6.7.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) Copyright 2024 Fonticons, Inc. --><\/p>\n<p style=\"\"><strong>&#8216;Contact Centre Summit&#8217;<\/strong><\/p>\n<\/td>\n<td data-th=\"Focus \/ Main topic\" rowspan=\"1\" colspan=\"1\">\n<p style=\"\">Making AI scalable in Digital Customer Service operations&nbsp;<\/p>\n<\/td>\n<td data-th=\"Venue\" colspan=\"1\" rowspan=\"1\">\n<p style=\"\">Madrid, Spain<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p style=\"\">Below a excerpt from my speech &#8216;build, train and engage your customer service team&#8217; that I&#8217;ve attended as speaker. In this video I sum up an effective hiring &amp; up-skilling process for Digital Customer Service teams.<\/p>\n<h2 data-fontsize=\"39\" data-inline-fontsize=\"true\" data-inline-lineheight=\"true\" data-lineheight=\"16\" style=\"font-size: 39px; line-height: 16px;\">What clients say<\/h2>\n<p><span><img decoding=\"async\" alt=\"Joseph Casha\" data-id=\"35329\" width=\"53\" data-init-width=\"100\" height=\"53\" data-init-height=\"100\" title=\"1647182796123\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/1647182796123.jpg\" data-width=\"53\" data-height=\"53\" style=\"aspect-ratio: auto 100 \/ 100;\"><\/span><span><img decoding=\"async\" alt=\"\" data-id=\"60513\" width=\"37\" data-init-width=\"37\" height=\"28\" data-init-height=\"28\" title=\"Quote_left marks\" loading=\"lazy\" src=\"\/\/customerserviceculture.com\/wp-content\/uploads\/tcb_content_templates\/testimonial\/images\/Quote_left-marks.png\" data-width=\"37\" data-height=\"28\" style=\"aspect-ratio: auto 37 \/ 28;\"><\/span><\/p>\n<p style=\"\">Really enjoyed Paolo&#8217;s delivery at our conference in Malta. The topic received very positive feedback with very interesting questions from the participants. Paolo also participated in our panel discussion with other CX Leaders and FinTech organizations. <\/p>\n<p style=\"\">We look forward to continue our collaboration with Paolo in the future.<\/p>\n<h4 data-fontsize=\"20\" data-lineheight=\"30\" style=\"\"><strong>Joseph Casha<\/strong><\/h4>\n<h4 data-fontsize=\"20\" data-lineheight=\"30\" style=\"\"><strong><\/strong><span style=\"\">Chief Officer Business, iMovo&nbsp;<\/span><\/h4>\n<p><span><img decoding=\"async\" alt=\"Aaron Jackson\" data-id=\"35331\" width=\"53\" data-init-width=\"100\" height=\"53\" data-init-height=\"100\" title=\"1580813696749\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/1580813696749.jpg\" data-width=\"53\" data-height=\"53\" style=\"aspect-ratio: auto 100 \/ 100;\"><\/span><span><img decoding=\"async\" alt=\"\" data-id=\"60513\" width=\"37\" data-init-width=\"37\" height=\"28\" data-init-height=\"28\" title=\"Quote_left marks\" loading=\"lazy\" src=\"\/\/customerserviceculture.com\/wp-content\/uploads\/tcb_content_templates\/testimonial\/images\/Quote_left-marks.png\" data-width=\"37\" data-height=\"28\" style=\"aspect-ratio: auto 37 \/ 28;\"><\/span><\/p>\n<p style=\"\">Paolo did a great job moderating relevant discussions at the Customer Service Summit in New York City (USA). He led two sessions alongside senior representatives and worked autonomously to market the event connect with speakers and align the direction of the panel. I look forward to working with Paolo and will be recommending him to my colleagues.<\/p>\n<h4 data-fontsize=\"20\" data-lineheight=\"30\">Aaron Jackson&nbsp;<\/h4>\n<h4 data-fontsize=\"20\" data-lineheight=\"30\"><strong>Project \/ Event Director, Reuters Group<\/strong><\/h4>\n<h2 data-fontsize=\"39\" data-inline-fontsize=\"true\" data-inline-lineheight=\"true\" data-lineheight=\"16\" style=\"font-size: 39px; line-height: 16px;\">Choose your keynote&nbsp;<\/h2>\n<p style=\"text-align: center;\"><strong>1. Sell with Customer Service<\/strong><\/p>\n<p style=\"text-align: left;\">Customer service is not just a problem solver area. The moment of assistance is indeed decisive to provide valuable assistance to colleagues working in commercial areas (i.e. Marketing and Sales).<span style=\"text-decoration: underline;\">Goal<\/span>: to create awareness of the role that customer service plays as a business driver.<\/p>\n<p style=\"text-align: left;\">Kit includes: copies of the book &#8216;The Power of Digital Conversations&#8217;.&nbsp;<\/p>\n<p><span><img decoding=\"async\" alt=\"The Power of Digital Conversations\" data-id=\"35946\" width=\"317\" data-init-width=\"5000\" height=\"254\" data-init-height=\"4000\" title=\"The Power of Digital Conversations\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/11\/Mockup-3.png\" data-width=\"317\" data-height=\"254\" style=\"aspect-ratio: auto 5000 \/ 4000;\"><\/span><\/p>\n<p style=\"text-align: center;\"><strong>2. Spread Customer Culture<\/strong><\/p>\n<p style=\"text-align: left;\">Non customer-facing departments are usually less sensitive towards customer experience. That&#8217;s a serious pain point for many organizations wanting to go the extra mile excellently and consistently. <span style=\"text-decoration: underline;\">Goal<\/span>: to engage and involve each department on customer culture, as a common value.<\/p>\n<p style=\"text-align: left;\">Kit includes: copies of the book &#8216;The Power of Digital Conversations&#8217;.&nbsp;<\/p>\n<p><span><img decoding=\"async\" alt=\"The Power of Digital Conversations\" data-id=\"35946\" width=\"483\" data-init-width=\"5000\" height=\"387\" data-init-height=\"4000\" title=\"The Power of Digital Conversations\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/11\/Mockup-3.png\" data-width=\"483\" data-height=\"387\" style=\"aspect-ratio: auto 5000 \/ 4000;\"><\/span><\/p>\n<p style=\"text-align: center;\"><strong>3. Craft<\/strong><strong>&nbsp;Digital Conversations<\/strong><\/p>\n<p style=\"text-align: left;\">Innovative companies do not search for shortcuts. Instead they are aware that taking care of any digital conversation is vital to build rock solid, long lasting relationships with their customers.<span style=\"text-decoration: underline;\">Goal<\/span>: to nurture outstanding&nbsp; conversations optimizing time and customer experience.<\/p>\n<p style=\"text-align: left;\">Kit includes: copies of the book &#8216;The Power of Digital Conversations&#8217;.<\/p>\n<p><span><img decoding=\"async\" alt=\"The Power of Digital Conversations\" data-id=\"35946\" width=\"295\" data-init-width=\"5000\" height=\"236\" data-init-height=\"4000\" title=\"The Power of Digital Conversations\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/11\/Mockup-3.png\" data-width=\"295\" data-height=\"236\" style=\"aspect-ratio: auto 5000 \/ 4000;\"><\/span><span style=\"\"><img decoding=\"async\" alt=\"Speaking at Customer Summit\" data-id=\"40487\" width=\"259\" data-init-width=\"1790\" height=\"168\" data-init-height=\"1160\" title=\"Speaking at Customer Summit\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/03\/Speaking-at-Customer-Summit-1.png\" data-width=\"259\" data-height=\"168\" style=\"aspect-ratio: auto 1790 \/ 1160;\" ml-d=\"-14.673000000000002\" mt-d=\"0\"><\/span><\/p>\n<p style=\"text-align: center;\"><strong>4. We&#8217;re &#8216;only&#8217; humans \ud83c\udd95<\/strong><\/p>\n<p style=\"text-align: left;\">Gen AI is shaking up and re-shaping Customer Service and other key departments. In such a revolutionary scenario smart companies ask themselves: &#8216;how can we govern such a challenging transition?<\/p>\n<p style=\"text-align: left;\">&#8216;<span>Goal<\/span>: to enhance Emotional Intelligence (EI) for a wise adoption of AI.&nbsp;<\/p>\n<p>Kit includes: copies of the book &#8216;The Power of Digital Conversations&#8217;.<\/p>\n<p><span><img decoding=\"async\" alt=\"The Power of Digital Conversations\" data-id=\"35946\" width=\"245\" data-init-width=\"5000\" height=\"196\" data-init-height=\"4000\" title=\"The Power of Digital Conversations\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/11\/Mockup-3.png\" data-width=\"245\" data-height=\"196\" style=\"aspect-ratio: auto 5000 \/ 4000;\"><\/span><span style=\"\"><img decoding=\"async\" alt=\"speaking personalizzato\" data-id=\"39679\" width=\"383\" data-init-width=\"800\" height=\"191\" data-init-height=\"400\" title=\"speaking personalizzato\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/12\/speaking-personalizzato.png\" data-width=\"383\" data-height=\"191\" style=\"aspect-ratio: auto 800 \/ 400;\" mt-d=\"0\" ml-d=\"-3.1890000000000214\"><\/span><\/p>\n<p style=\"text-align: left;\">5. 100% customizable keynote&nbsp;<\/p>\n<p style=\"text-align: left;\">What&#8217;s your specific need for your next conference or town hall? According to your goals, I will help you shape content and deliver to impact effectively and emotionally.<\/p>\n<h2 data-fontsize=\"39\" data-lineheight=\"16\" id=\"tab-con-1\" style=\"text-align: center; font-size: 39px; line-height: 16px;\" data-inline-fontsize=\"true\" data-inline-lineheight=\"true\">Tell me about your event \u2014 I&#8217;ll respond in 24 hours<\/h2>\n<p>No obligation. Just a quick conversation to see if we&#8217;re a good fit each other for your event.Do you prefer email me directly? \u2192 <a href=\"mailto:paolo@customerserviceculture.com\" target=\"_blank\">paolo@customerserviceculture.com<\/a><\/p>\n<h2 data-fontsize=\"39\" data-inline-fontsize=\"true\" data-inline-lineheight=\"true\" data-lineheight=\"16\" id=\"tab-con-1\" style=\"text-align: center; font-size: 39px; line-height: 16px;\">FAQ<\/h2>\n<h4 data-fontsize=\"18\" data-lineheight=\"27\" style=\"color: rgb(116, 116, 116) !important; --tcb-applied-color:rgb(116, 116, 116)  !important;\">1. Where do you perform your keynote speeches?<\/h4>\n<p style=\"\">In person at conferences \/ your offices in Europe, USA, Asia, Australia.<\/p>\n<p style=\"\">Alternatively, online (webinars, TV \/ radio broadcast as guest).<\/p>\n<h4 data-fontsize=\"18\" data-lineheight=\"27\" style=\"\">2. How much does your speech cost?<\/h4>\n<p style=\"\">Speaking fees may vary on content, locations and other factors. To get more information, fill the form out.<\/p>\n<h4 data-fontsize=\"18\" data-lineheight=\"27\" style=\"\">3. What kind of events to you attend as speaker?<\/h4>\n<p style=\"\">Conferences, conventions (either offline and online), webinars and Radio \/ TV broadcasts.<\/p>\n<h4 data-fontsize=\"18\" data-lineheight=\"27\" style=\"\">4. Why should I hire you?<\/h4>\n<p style=\"\">Thorough expertise: over 30 speakings delivered in 5 countries (Italy, USA, U.K, Malta, Spain).&nbsp;<\/p>\n<h4 data-fontsize=\"18\" data-lineheight=\"27\" style=\"\">5. What languages do you perform with?<\/h4>\n<p style=\"\">English, Spanish and Italian.<\/p>\n<h2 data-fontsize=\"39\" data-inline-fontsize=\"true\" data-inline-lineheight=\"true\" data-lineheight=\"16\" id=\"tab-con-1\" style=\"text-align: center; font-size: 39px; line-height: 16px;\">Speaker<\/h2>\n<p><span style=\"width: 100%;\"><img decoding=\"async\" alt=\"Paolo Fabrizio\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/09\/Linkedin-piccola-scaled.jpg\" style=\"aspect-ratio: auto 1708 \/ 2560;\" width=\"100\" height=\"150\" ml-d=\"0\" center-h-d=\"false\" data-width=\"100\" data-height=\"150\" data-init-width=\"1708\" data-init-height=\"2560\" data-id=\"35012\" title=\"Linkedin (piccola\" loading=\"lazy\" mt-d=\"-14\" center-v-d=\"false\"><\/span><\/p>\n<h3 data-fontsize=\"21\" data-lineheight=\"31\" id=\"tab-con-2\" style=\"text-align: center;\">Paolo Fabrizio<\/h3>\n<p style=\"text-align: center;\"><em><span style=\"font-size: 20px;\">Digital Customer Service Advisor, Trainer, Author, Speaker.<\/span><\/em><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px;\">In the 90s he took part in the startup of the first online insurance company in Italy, following the customer&#8217;s entire life cycle. Since 2013 as a consultant and trainer he has been helping companies to harness digital customer service as a business driver. Founder of CustomerServiceCulture.com, author of books and speaker at conferences in Italy and abroad. Digital Customer Service Lecturer at Bicocca University of Milan (master MADIM).<\/span><\/p>\n<h2 data-fontsize=\"39\" data-lineheight=\"16\" style=\"text-align: center; font-size: 39px; line-height: 16px;\" data-inline-fontsize=\"true\" data-inline-lineheight=\"true\">Some selected clients&nbsp;<\/h2>\n<p><span><img decoding=\"async\" alt=\"clients\" data-id=\"27268\" width=\"268\" data-init-width=\"2176\" height=\"43\" data-init-height=\"350\" title=\"clients\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/10\/clienti-2.png\" data-width=\"268\" data-height=\"43\" style=\"aspect-ratio: auto 2176 \/ 350;\"><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Speaking In absence of a strong, shared Customer Culture within a company, Digital Customer Service and Artificial Intelligence are at a standstill.Thanks to my keynote speeches, your audience will finally understand why and how to enhance customer relationships. By leveraging every conversation. With my keynotes I help you Share best practices and successful digital customer [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","tve_updated_post":"<div class=\"thrv_wrapper thrv_text_element tve_empty_dropzone\" data-css=\"tve-u-181196ebcc0\" data-tag=\"h2\" style=\"\"><h2 class=\"tve_p_center rft\" data-css=\"tve-u-18119af6159\" data-fontsize=\"39\" data-lineheight=\"6\" style=\"font-size: 39px; line-height: 6px;\" data-inline-fontsize=\"true\" data-inline-lineheight=\"true\"><strong>Speaking<\/strong><\/h2><\/div><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-19efa27df7e\" style=\"\">\t<p style=\"\" data-css=\"tve-u-19efa2832e7\">In absence of a strong, shared Customer Culture within a company, Digital Customer Service and Artificial Intelligence are at a standstill.<br><br>Thanks to my keynote speeches, your audience will finally understand why and how to enhance customer relationships. By leveraging every conversation.<\/p><\/div><div class=\"thrv_wrapper tve_image_caption\" data-css=\"tve-u-18b7fee49df\" style=\"\"><span class=\"tve_image_frame\"><img class=\"tve_image wp-image-35537 tcb-moved-image\" alt=\"Paolo Fabrizio speaking\" data-id=\"35537\" width=\"798\" data-init-width=\"1790\" height=\"517\" data-init-height=\"1160\" title=\"Paolo Fabrizio speaking\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/Paolo-Fabrizio-speaking.png\" data-width=\"798\" data-height=\"517\" data-css=\"tve-u-18b7fef7dfd\" style=\"aspect-ratio: auto 1790 \/ 1160;\"><\/span><\/div><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-18443aea459\" style=\"\"><p style=\"text-align: center;\" data-css=\"tve-u-18443abd908\"><strong>With my keynotes I help you<\/strong><\/p><\/div><div class=\"thrv_wrapper thrv_text_element thrv-plain-text dynamic-group-jutqkhpr -jutqkhpr testo18\" data-css=\"tve-u-184422993dc\" style=\"\"><ul class=\"\"><li class=\"data-css=\" style=\"text-align: left;\" tve-u-184422bccc9\"\"=\"\" data-css=\"tve-u-18443b01e1c\">Share best practices and successful digital customer experience cases.<\/li><li class=\"data-css=\" style=\"text-align: left;\" tve-u-184422bccc9\"\"=\"\" data-css=\"tve-u-18443b01e28\">Leverage online conversations to win and attract customers.<\/li><li class=\"data-css=\" style=\"text-align: left;\" tve-u-184422bcccd\"\"=\"\" data-css=\"tve-u-18443b01e2a\">Spread customer service culture across your organization.<\/li><\/ul><\/div><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box testo18\" data-css=\"tve-u-184438e479f\" style=\"\">\n\t<div class=\"tve-content-box-background\" data-css=\"tve-u-170b1d08ec5\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-170b1d08ec6\"><div class=\"thrv_wrapper thrv_text_element tve_empty_dropzone titoloblu\" data-css=\"tve-u-184438fe2b6\" data-tag=\"h2\" style=\"\"><h2 class=\"\" data-css=\"tve-u-17192cb672f\" data-fontsize=\"39\" data-inline-fontsize=\"true\" data-inline-lineheight=\"true\" data-lineheight=\"16\" style=\"text-align: center; font-size: 39px; line-height: 16px;\">International experience<\/h2><\/div><div class=\"thrv_wrapper thrv_text_element\" style=\"\" data-css=\"tve-u-19efa1ed776\"><p data-css=\"tve-u-18b7ff4527e\" style=\"\">I I have participated as a keynote speaker and moderator in over 30 conferences in 5 countries (Italy, USA, U.K., Spain and Malta). Thanks to this variety of experiences in different markets and cultural contexts, I have consolidated my public speaking skills, actively involving viewers. Here are some conferences highlights.<\/p><\/div><div class=\"thrv_wrapper thrv_table tcb-fixed tcb-mobile-table\" data-ct-name=\"Blue Shades\" data-ct=\"table-39165\" data-element-name=\"Table\" data-css=\"tve-u-19efa1e3443\" data-form-settings=\"__TCB_FORM__{&quot;form_identifier&quot;:&quot;chi-sono-form-c6oyxb&quot;}__TCB_FORM__\" style=\"\"><table data-rows=\"6\" data-cols=\"3\" class=\"tve_table tcb-fixed tve_table_flat\" data-css=\"tve-u-19efa1e3442\"><thead data-css=\"tve-u-19efa1e3445\"><tr class=\"tve_table_row\"><th class=\"tve_table_cell\"><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-19eb0da7c5e\"><p data-css=\"tve-u-19efa1e344c\" style=\"\"><strong>Conference<\/strong><\/p><\/div><\/th><th class=\"tve_table_cell\"><div class=\"thrv_wrapper thrv_text_element\"><p data-css=\"tve-u-19efa1e344e\" style=\"\"><strong>Focus \/ Main topic<\/strong><\/p><\/div><\/th><th class=\"tve_table_cell\" colspan=\"1\" rowspan=\"1\"><div class=\"thrv_wrapper thrv_text_element\"><p data-css=\"tve-u-19efa1e344e\" style=\"\">Venue<\/p><\/div><\/th><\/tr><\/thead><tbody data-css=\"tve-u-19efa1e3449\"><tr class=\"tve_table_row\"><td class=\"tve_table_cell\" data-th=\"Conference\" data-css=\"tve-u-19efa1e3460\"><div class=\"thrv_wrapper thrv_icon tcb-icon-display tcb-local-vars-root\" data-css=\"tve-u-19efa1e3456\" style=\"\"><svg class=\"tcb-icon\" viewBox=\"0 0 384 512\" data-id=\"icon-microphone-solid\" data-name=\"\"><!--! Font Awesome Free 6.7.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) Copyright 2024 Fonticons, Inc. --><path d=\"M192 0C139 0 96 43 96 96l0 160c0 53 43 96 96 96s96-43 96-96l0-160c0-53-43-96-96-96zM64 216c0-13.3-10.7-24-24-24s-24 10.7-24 24l0 40c0 89.1 66.2 162.7 152 174.4l0 33.6-48 0c-13.3 0-24 10.7-24 24s10.7 24 24 24l72 0 72 0c13.3 0 24-10.7 24-24s-10.7-24-24-24l-48 0 0-33.6c85.8-11.7 152-85.3 152-174.4l0-40c0-13.3-10.7-24-24-24s-24 10.7-24 24l0 40c0 70.7-57.3 128-128 128s-128-57.3-128-128l0-40z\"><\/path><\/svg><\/div><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-19efa1e3450\" style=\"\"><p data-css=\"tve-u-19efa1e344f\" style=\"\"><strong>'SF Customer Service Summit'<\/strong><\/p><\/div><\/td><td class=\"tve_table_cell\" data-th=\"Focus \/ Main topic\" data-css=\"tve-u-19efa1e3469\"><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-19efa1e3450\" style=\"\"><p data-css=\"tve-u-19efa1e344f\" style=\"\">Digital channels: using customer support as a sales driver<\/p><\/div><\/td><td class=\"tve_table_cell\" data-th=\"Venue\" data-css=\"tve-u-19efa1e3464\" colspan=\"1\" rowspan=\"1\"><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-19efa1e3450\" style=\"\"><p data-css=\"tve-u-19efa1e344f\" style=\"\">Milan, Italia<\/p><\/div><\/td><\/tr><tr class=\"tve_table_row\"><td class=\"tve_table_cell\" data-th=\"Conference\" data-css=\"tve-u-19efa1e3461\"><div class=\"thrv_wrapper thrv_icon tcb-icon-display tcb-local-vars-root\" data-css=\"tve-u-19efa1e3454\" style=\"\"><svg class=\"tcb-icon\" viewBox=\"0 0 384 512\" data-id=\"icon-microphone-solid\" data-name=\"\"><!--! Font Awesome Free 6.7.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) Copyright 2024 Fonticons, Inc. --><path d=\"M192 0C139 0 96 43 96 96l0 160c0 53 43 96 96 96s96-43 96-96l0-160c0-53-43-96-96-96zM64 216c0-13.3-10.7-24-24-24s-24 10.7-24 24l0 40c0 89.1 66.2 162.7 152 174.4l0 33.6-48 0c-13.3 0-24 10.7-24 24s10.7 24 24 24l72 0 72 0c13.3 0 24-10.7 24-24s-10.7-24-24-24l-48 0 0-33.6c85.8-11.7 152-85.3 152-174.4l0-40c0-13.3-10.7-24-24-24s-24 10.7-24 24l0 40c0 70.7-57.3 128-128 128s-128-57.3-128-128l0-40z\"><\/path><\/svg><\/div><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-19efa1e3450\" style=\"\"><p data-css=\"tve-u-19efa1e344f\" style=\"\"><strong>'CX Rebooted'<\/strong><\/p><\/div><\/td><td class=\"tve_table_cell\" data-th=\"Focus \/ Main topic\" data-css=\"tve-u-19efa1e346a\"><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-19efa1e3450\" style=\"\"><p data-css=\"tve-u-19efa1e344f\" style=\"\">How SMEs companies can leverage Digital Customer Service<\/p><\/div><\/td><td class=\"tve_table_cell\" data-th=\"Venue\" data-css=\"tve-u-19efa1e3465\" colspan=\"1\" rowspan=\"1\"><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-19efa1e3450\" style=\"\"><p data-css=\"tve-u-19efa1e344f\" style=\"\">Malta<\/p><\/div><\/td><\/tr><tr class=\"tve_table_row\"><td class=\"tve_table_cell\" data-th=\"Conference\" data-css=\"tve-u-19efa1e3462\"><div class=\"thrv_wrapper thrv_icon tcb-icon-display tcb-local-vars-root\" data-css=\"tve-u-19efa1e3455\" style=\"\"><svg class=\"tcb-icon\" viewBox=\"0 0 384 512\" data-id=\"icon-microphone-solid\" data-name=\"\"><!--! Font Awesome Free 6.7.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) Copyright 2024 Fonticons, Inc. --><path d=\"M192 0C139 0 96 43 96 96l0 160c0 53 43 96 96 96s96-43 96-96l0-160c0-53-43-96-96-96zM64 216c0-13.3-10.7-24-24-24s-24 10.7-24 24l0 40c0 89.1 66.2 162.7 152 174.4l0 33.6-48 0c-13.3 0-24 10.7-24 24s10.7 24 24 24l72 0 72 0c13.3 0 24-10.7 24-24s-10.7-24-24-24l-48 0 0-33.6c85.8-11.7 152-85.3 152-174.4l0-40c0-13.3-10.7-24-24-24s-24 10.7-24 24l0 40c0 70.7-57.3 128-128 128s-128-57.3-128-128l0-40z\"><\/path><\/svg><\/div><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-19efa1e3450\" style=\"\"><p data-css=\"tve-u-19efa1e344f\" style=\"\"><strong>'Customer Service Conference'<\/strong><\/p><\/div><\/td><td class=\"tve_table_cell\" data-th=\"Focus \/ Main topic\" data-css=\"tve-u-19efa1e346b\"><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-19efa1e3450\" style=\"\"><p data-css=\"tve-u-19efa1e344f\" style=\"\">Integrating digital support channels seamlessly in B2C<\/p><\/div><\/td><td class=\"tve_table_cell\" data-th=\"Venue\" data-css=\"tve-u-19efa1e3466\" colspan=\"1\" rowspan=\"1\"><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-19efa1e3450\" style=\"\"><p data-css=\"tve-u-19efa1e344f\" style=\"\">New York, USA<\/p><\/div><\/td><\/tr><tr class=\"tve_table_row\"><td class=\"tve_table_cell\" data-th=\"Conference\" data-css=\"tve-u-19efa1e3468\"><div class=\"thrv_wrapper thrv_icon tcb-icon-display tcb-local-vars-root\" data-css=\"tve-u-19efa1e3453\" style=\"\"><svg class=\"tcb-icon\" viewBox=\"0 0 384 512\" data-id=\"icon-microphone-solid\" data-name=\"\"><!--! Font Awesome Free 6.7.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) Copyright 2024 Fonticons, Inc. --><path d=\"M192 0C139 0 96 43 96 96l0 160c0 53 43 96 96 96s96-43 96-96l0-160c0-53-43-96-96-96zM64 216c0-13.3-10.7-24-24-24s-24 10.7-24 24l0 40c0 89.1 66.2 162.7 152 174.4l0 33.6-48 0c-13.3 0-24 10.7-24 24s10.7 24 24 24l72 0 72 0c13.3 0 24-10.7 24-24s-10.7-24-24-24l-48 0 0-33.6c85.8-11.7 152-85.3 152-174.4l0-40c0-13.3-10.7-24-24-24s-24 10.7-24 24l0 40c0 70.7-57.3 128-128 128s-128-57.3-128-128l0-40z\"><\/path><\/svg><\/div><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-19efa1e3450\" style=\"\"><p data-css=\"tve-u-19efa1e344f\" style=\"\"><strong>'The Digital CS Experience'<\/strong><\/p><\/div><\/td><td class=\"tve_table_cell\" data-th=\"Focus \/ Main topic\" data-css=\"tve-u-19efa1e346c\"><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-19efa1e3450\" style=\"\"><p data-css=\"tve-u-19efa1e344f\" style=\"\">Up-skilling to enhance digital conversations with customers&nbsp;<\/p><\/div><\/td><td class=\"tve_table_cell\" data-th=\"Venue\" data-css=\"tve-u-19efa1e346e\" colspan=\"1\" rowspan=\"1\"><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-19efa1e3450\" style=\"\"><p data-css=\"tve-u-19efa1e344f\" style=\"\">London, U.K.<\/p><\/div><\/td><\/tr><tr class=\"tve_table_row\"><td class=\"tve_table_cell\" data-th=\"Conference\" data-css=\"tve-u-19efa1e3463\" rowspan=\"1\" colspan=\"1\"><div class=\"thrv_wrapper thrv_icon tcb-icon-display tcb-local-vars-root\" data-css=\"tve-u-19efa1e3451\" style=\"\"><svg class=\"tcb-icon tcb-local-vars-root\" viewBox=\"0 0 384 512\" data-id=\"icon-microphone-solid\" data-name=\"\" style=\"\"><!--! Font Awesome Free 6.7.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) Copyright 2024 Fonticons, Inc. --><path d=\"M192 0C139 0 96 43 96 96l0 160c0 53 43 96 96 96s96-43 96-96l0-160c0-53-43-96-96-96zM64 216c0-13.3-10.7-24-24-24s-24 10.7-24 24l0 40c0 89.1 66.2 162.7 152 174.4l0 33.6-48 0c-13.3 0-24 10.7-24 24s10.7 24 24 24l72 0 72 0c13.3 0 24-10.7 24-24s-10.7-24-24-24l-48 0 0-33.6c85.8-11.7 152-85.3 152-174.4l0-40c0-13.3-10.7-24-24-24s-24 10.7-24 24l0 40c0 70.7-57.3 128-128 128s-128-57.3-128-128l0-40z\"><\/path><\/svg><\/div><div class=\"thrv_wrapper thrv-columns\" style=\"--tcb-col-el-width: 302.251;\"><div class=\"tcb-flex-row v-2 tcb--cols--1\"><div class=\"tcb-flex-col\"><div class=\"tcb-col\"><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-19efa1e3452\" style=\"\"><p data-css=\"tve-u-19efa1e344f\" style=\"\"><strong>'Contact Centre Summit'<\/strong><\/p><\/div><\/div><\/div><\/div><\/div><\/td><td class=\"tve_table_cell\" data-th=\"Focus \/ Main topic\" data-css=\"tve-u-19efa1e346d\" rowspan=\"1\" colspan=\"1\"><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-19efa1e3450\" style=\"\"><p data-css=\"tve-u-19efa1e344f\" style=\"\">Making AI scalable in Digital Customer Service operations&nbsp;<\/p><\/div><\/td><td class=\"tve_table_cell\" data-th=\"Venue\" data-css=\"tve-u-19efa1e3467\" colspan=\"1\" rowspan=\"1\"><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-19efa1e3450\" style=\"\"><p data-css=\"tve-u-19efa1e344f\" style=\"\">Madrid, Spain<\/p><\/div><\/td><\/tr><\/tbody><\/table><\/div><div class=\"thrv_wrapper thrv_text_element\" style=\"\" data-css=\"tve-u-18b7ff3d3b8\"><p data-css=\"tve-u-18b7ff4527e\" style=\"\">Below a excerpt from my speech 'build, train and engage your customer service team' that I've attended as speaker. In this video I sum up an effective hiring &amp; up-skilling process for Digital Customer Service teams.<\/p><\/div><div class=\"thrv_responsive_video thrv_wrapper\" data-type=\"youtube\" data-rel=\"0\" data-aspect-ratio=\"16:9\" data-aspect-ratio-default=\"0\" data-float-visibility=\"mobile\" data-url=\"https:\/\/youtu.be\/Ing0dMpA6u0\" data-css=\"tve-u-181199e669d\" style=\"\" data-float-position=\"top-left\" data-float-width-d=\"300px\" data-float-padding1-d=\"25px\" data-float-padding2-d=\"25px\">\n\t\n\n\t<div class=\"tve_responsive_video_container\" style=\"padding-bottom: 56.25%;\">\n\t\t<div class=\"tcb-video-float-container\"><iframe data-code=\"kjI73egwhzY\" data-provider=\"youtube\" frameborder=\"0\" allowfullscreen=\"\" id=\"player_1\" loading=\"lazy\" data-src=\"https:\/\/www.youtube.com\/embed\/kjI73egwhzY?rel=0&amp;modestbranding=0&amp;controls=1&amp;showinfo=1&amp;fs=1&amp;wmode=transparent&amp;enablejsapi=1\"><\/iframe><div class=\"video_overlay\"><\/div><\/div>\n\t<\/div>\n<\/div><div class=\"thrv_wrapper thrv_text_element tve_empty_dropzone\" data-css=\"tve-u-181198ef4bf\" data-tag=\"h2\" style=\"\"><h2 class=\"tve_p_center rft\" data-css=\"tve-u-1844397bef6\" data-fontsize=\"39\" data-inline-fontsize=\"true\" data-inline-lineheight=\"true\" data-lineheight=\"16\" style=\"font-size: 39px; line-height: 16px;\">What clients say<\/h2><\/div><div class=\"thrv_wrapper thrv-columns\" style=\"--tcb-col-el-width: 1194.38;\"><div class=\"tcb-flex-row v-2 tcb--cols--2\" data-css=\"tve-u-194faca546a\" style=\"\"><div class=\"tcb-flex-col\"><div class=\"tcb-col\"><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box tve-elem-default-pad tcb-local-vars-root dynamic-group-kcc7ngdp\" data-css=\"tve-u-18b7b563425\" style=\"\">\n\t<div class=\"tve-content-box-background\" data-css=\"tve-u-18b7b4d244c\" style=\"\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-18b7b4d244d\" style=\"\"><div class=\"thrv_wrapper tve_image_caption dynamic-group-kcc7n14o\" data-css=\"tve-u-18b7b4d244e\" style=\"\"><span class=\"tve_image_frame\"><img class=\"tve_image wp-image-35329\" alt=\"Joseph Casha\" data-id=\"35329\" width=\"53\" data-init-width=\"100\" height=\"53\" data-init-height=\"100\" title=\"1647182796123\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/1647182796123.jpg\" data-width=\"53\" data-height=\"53\" data-css=\"tve-u-18b7b4d244f\" style=\"aspect-ratio: auto 100 \/ 100;\"><\/span><\/div><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box tve-elem-default-pad tcb-local-vars-root dynamic-group-kcanrtg9\" data-css=\"tve-u-18b7b4d2450\" style=\"\">\n\t<div class=\"tve-content-box-background\" style=\"\" data-css=\"tve-u-18b7b4d2451\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-18b7b4d2452\" style=\"\"><div class=\"thrv_wrapper tve_image_caption tcb-local-vars-root dynamic-group-kcanr8vu\" data-css=\"tve-u-18b7b4d2453\" style=\"\"><span class=\"tve_image_frame\"><img class=\"tve_image wp-image-60513\" alt=\"\" data-id=\"60513\" width=\"37\" data-init-width=\"37\" height=\"28\" data-init-height=\"28\" title=\"Quote_left marks\" loading=\"lazy\" src=\"\/\/customerserviceculture.com\/wp-content\/uploads\/tcb_content_templates\/testimonial\/images\/Quote_left-marks.png\" data-width=\"37\" data-height=\"28\" style=\"aspect-ratio: auto 37 \/ 28;\"><\/span><\/div><div class=\"thrv_wrapper thrv_text_element tcb-local-vars-root dynamic-group-kcanried\" data-css=\"tve-u-18b7b4ff96e\" style=\"\"><p class=\"tcb-global-text-\" data-css=\"tve-u-18b7b4f9863\" style=\"\">Really enjoyed Paolo's delivery at our conference in Malta. The topic received very positive feedback with very interesting questions from the participants. Paolo also participated in our panel discussion with other CX Leaders and FinTech organizations. <\/p><p class=\"tcb-global-text-\" data-css=\"tve-u-18b7b4f9863\" style=\"\">We look forward to continue our collaboration with Paolo in the future.<\/p><\/div><\/div>\n<\/div><div class=\"thrv_wrapper thrv_text_element tve_empty_dropzone tcb-local-vars-root dynamic-group-kcanrn1x\" data-css=\"tve-u-18b7ff7dbec\" style=\"\"><h4 class=\"\" data-css=\"tve-u-18b7b4e88aa\" data-fontsize=\"20\" data-lineheight=\"30\" style=\"\"><strong>Joseph Casha<\/strong><\/h4><h4 class=\"\" data-css=\"tve-u-18b7b4e88aa\" data-fontsize=\"20\" data-lineheight=\"30\" style=\"\"><strong><\/strong><span data-css=\"tve-u-18b7b4e88ad\" style=\"\">Chief Officer Business, iMovo&nbsp;<\/span><\/h4><\/div><\/div>\n<\/div><\/div><\/div><div class=\"tcb-flex-col\"><div class=\"tcb-col\"><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box tve-elem-default-pad tcb-local-vars-root dynamic-group-kcc7ngdp\" data-css=\"tve-u-18b7b4d244b\" style=\"\">\n\t<div class=\"tve-content-box-background\" data-css=\"tve-u-18b7b4d244c\" style=\"\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-18b7b4d244d\" style=\"\"><div class=\"thrv_wrapper tve_image_caption dynamic-group-kcc7n14o\" data-css=\"tve-u-18b7b4d244e\" style=\"\"><span class=\"tve_image_frame\"><img class=\"tve_image wp-image-35331\" alt=\"Aaron Jackson\" data-id=\"35331\" width=\"53\" data-init-width=\"100\" height=\"53\" data-init-height=\"100\" title=\"1580813696749\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/1580813696749.jpg\" data-width=\"53\" data-height=\"53\" data-css=\"tve-u-18b7b4d244f\" style=\"aspect-ratio: auto 100 \/ 100;\"><\/span><\/div><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box tve-elem-default-pad tcb-local-vars-root dynamic-group-kcanrtg9\" data-css=\"tve-u-18b7b4d2459\" style=\"\">\n\t<div class=\"tve-content-box-background\" style=\"\" data-css=\"tve-u-18b7b4d2451\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-18b7b4d2452\" style=\"\"><div class=\"thrv_wrapper tve_image_caption tcb-local-vars-root dynamic-group-kcanr8vu\" data-css=\"tve-u-18b7b4d2453\" style=\"\"><span class=\"tve_image_frame\"><img class=\"tve_image wp-image-60513\" alt=\"\" data-id=\"60513\" width=\"37\" data-init-width=\"37\" height=\"28\" data-init-height=\"28\" title=\"Quote_left marks\" loading=\"lazy\" src=\"\/\/customerserviceculture.com\/wp-content\/uploads\/tcb_content_templates\/testimonial\/images\/Quote_left-marks.png\" data-width=\"37\" data-height=\"28\" style=\"aspect-ratio: auto 37 \/ 28;\"><\/span><\/div><div class=\"thrv_wrapper thrv_text_element tcb-local-vars-root dynamic-group-kcanried\" data-css=\"tve-u-18b7b4d2454\" style=\"\"><p class=\"tcb-global-text-\" data-css=\"tve-u-18b7b4d2455\" style=\"\">Paolo did a great job moderating relevant discussions at the Customer Service Summit in New York City (USA). He led two sessions alongside senior representatives and worked autonomously to market the event connect with speakers and align the direction of the panel. I look forward to working with Paolo and will be recommending him to my colleagues.<\/p><\/div><\/div>\n<\/div><div class=\"thrv_wrapper thrv_text_element tve_empty_dropzone tcb-local-vars-root dynamic-group-kcanrn1x\" data-css=\"tve-u-18b7b4d2456\" style=\"\"><h4 class=\"\" data-css=\"tve-u-18b7b4d2457\" data-fontsize=\"20\" data-lineheight=\"30\">Aaron Jackson&nbsp;<\/h4><h4 class=\"\" data-css=\"tve-u-18b7b4d2457\" data-fontsize=\"20\" data-lineheight=\"30\"><strong>Project \/ Event Director, Reuters Group<\/strong><\/h4><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><div class=\"thrv_wrapper thrv-page-section\" style=\"\">\n<div class=\"tve-page-section-out\" data-css=\"tve-u-164cb742c22\"><\/div>\n<div class=\"tve-page-section-in tve_empty_dropzone\" data-css=\"tve-u-1717fd38d76\" style=\"\"><div class=\"thrv_wrapper thrv_text_element tve_empty_dropzone\" data-css=\"tve-u-18b80247a01\" data-tag=\"h2\" style=\"\"><h2 class=\"tve_p_center rft\" data-css=\"tve-u-1844397bef6\" data-fontsize=\"39\" data-inline-fontsize=\"true\" data-inline-lineheight=\"true\" data-lineheight=\"16\" style=\"font-size: 39px; line-height: 16px;\">Choose your keynote&nbsp;<\/h2><\/div><div class=\"thrv_wrapper thrv-columns\" style=\"--tcb-col-el-width: 992.386;\" data-css=\"tve-u-19581030774\"><div class=\"tcb-flex-row v-2 tcb--cols--4\"><div class=\"tcb-flex-col\"><div class=\"tcb-col\"><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box\" data-css=\"tve-u-18b802aaa5d\" style=\"\">\n<div class=\"tve-content-box-background\" data-css=\"tve-u-18b800756c2\" style=\"\"><\/div>\n<div class=\"tve-cb\" data-css=\"tve-u-18b8005b09d\"><\/div>\n<\/div><div class=\"thrv_wrapper thrv_text_element\"><p data-css=\"tve-u-18bfbe0629c\" style=\"text-align: center;\"><strong>1. Sell with Customer Service<\/strong><\/p><\/div><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-18b802433ef\" style=\"\"><p data-css=\"tve-u-18bfbeda83e\" style=\"text-align: left;\">Customer service is not just a problem solver area. The moment of assistance is indeed decisive to provide valuable assistance to colleagues working in commercial areas (i.e. Marketing and Sales).<br><br><span data-css=\"tve-u-18bfbeda843\" style=\"text-decoration: underline;\">Goal<\/span>: to create awareness of the role that customer service plays as a business driver.<\/p><p data-css=\"tve-u-18b8008a5f8\" style=\"text-align: left;\">Kit includes: copies of the book 'The Power of Digital Conversations'.&nbsp;<\/p><\/div><div class=\"thrv_wrapper tve_image_caption\" data-css=\"tve-u-18bfbef9c24\" style=\"\"><span class=\"tve_image_frame\"><img class=\"tve_image tcb-moved-image wp-image-35946\" alt=\"The Power of Digital Conversations\" data-id=\"35946\" width=\"317\" data-init-width=\"5000\" height=\"254\" data-init-height=\"4000\" title=\"The Power of Digital Conversations\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/11\/Mockup-3.png\" data-width=\"317\" data-height=\"254\" style=\"aspect-ratio: auto 5000 \/ 4000;\" data-css=\"tve-u-1933027b701\"><\/span><\/div><div class=\"thrv_wrapper thrv-button thrv-button-v2 tcb-local-vars-root\" data-css=\"tve-u-18b8015c2b2\" style=\"\">\n\t<div class=\"thrive-colors-palette-config\" style=\"display: none !important\">__CONFIG_colors_palette__{\"active_palette\":0,\"config\":{\"colors\":{\"62516\":{\"name\":\"Main Accent\",\"parent\":-1}},\"gradients\":[]},\"palettes\":[{\"name\":\"Default Palette\",\"value\":{\"colors\":{\"62516\":{\"val\":\"rgb(234, 156, 0)\",\"hsl\":{\"h\":40,\"s\":0.99,\"l\":0.4588}}},\"gradients\":[]}}]}__CONFIG_colors_palette__<\/div>\n\t<a href=\"https:\/\/customerserviceculture.com\/en\/contact-paolo\/\" class=\"tcb-button-link tcb-plain-text\" style=\"\">\n\t\t<span class=\"tcb-button-texts\"><span class=\"tcb-button-text thrv-inline-text\" style=\"\" data-css=\"tve-u-18b80168794\"><strong>More information<\/strong><\/span><\/span>\n\t<\/a>\n<\/div><\/div><\/div><div class=\"tcb-flex-col\"><div class=\"tcb-col\"><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box\" data-css=\"tve-u-18b8005b09b\" style=\"\">\n<div class=\"tve-content-box-background\" data-css=\"tve-u-18b8005b0a3\" style=\"\"><\/div>\n<div class=\"tve-cb\" data-css=\"tve-u-18b8005b09d\"><\/div>\n<\/div><div class=\"thrv_wrapper thrv_text_element\"><p data-css=\"tve-u-18bfbe0bf3f\" style=\"text-align: center;\"><strong>2. Spread Customer Culture<\/strong><\/p><\/div><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-18b8005b0a0\" style=\"\"><p data-css=\"tve-u-18bfbedce18\" style=\"text-align: left;\">Non customer-facing departments are usually less sensitive towards customer experience. That's a serious pain point for many organizations wanting to go the extra mile excellently and consistently. <br><br><span data-css=\"tve-u-18bfbedce1c\" style=\"text-decoration: underline;\">Goal<\/span>: to engage and involve each department on customer culture, as a common value.<\/p><p data-css=\"tve-u-18b8009cc48\" style=\"text-align: left;\">Kit includes: copies of the book 'The Power of Digital Conversations'.&nbsp;<\/p><\/div><div class=\"thrv_wrapper tve_image_caption\" data-css=\"tve-u-18bfbe33a69\" style=\"\"><span class=\"tve_image_frame\"><img class=\"tve_image wp-image-35946 tcb-moved-image\" alt=\"The Power of Digital Conversations\" data-id=\"35946\" width=\"483\" data-init-width=\"5000\" height=\"387\" data-init-height=\"4000\" title=\"The Power of Digital Conversations\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/11\/Mockup-3.png\" data-width=\"483\" data-height=\"387\" style=\"aspect-ratio: auto 5000 \/ 4000;\" data-css=\"tve-u-18bfbe34538\"><\/span><\/div><div class=\"thrv_wrapper thrv-button thrv-button-v2 tcb-local-vars-root\" data-css=\"tve-u-18b8016aefd\" style=\"\">\n\t<div class=\"thrive-colors-palette-config\" style=\"display: none !important\">__CONFIG_colors_palette__{\"active_palette\":0,\"config\":{\"colors\":{\"62516\":{\"name\":\"Main Accent\",\"parent\":-1}},\"gradients\":[]},\"palettes\":[{\"name\":\"Default Palette\",\"value\":{\"colors\":{\"62516\":{\"val\":\"rgb(234, 156, 0)\",\"hsl\":{\"h\":40,\"s\":0.99,\"l\":0.4588}}},\"gradients\":[]}}]}__CONFIG_colors_palette__<\/div>\n\t<a href=\"https:\/\/customerserviceculture.com\/en\/contact-paolo\/\" class=\"tcb-button-link tcb-plain-text\">\n\t\t<span class=\"tcb-button-texts\"><span class=\"tcb-button-text thrv-inline-text\" style=\"\" data-css=\"tve-u-18b8016f4a7\"><strong>More information<\/strong><\/span><\/span>\n\t<\/a>\n<\/div><\/div><\/div><div class=\"tcb-flex-col\" data-css=\"tve-u-1957aa9746a\" style=\"\"><div class=\"tcb-col\"><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box\" data-css=\"tve-u-18b8005b0a5\" style=\"\">\n<div class=\"tve-content-box-background\" data-css=\"tve-u-18b8005b0a6\" style=\"\"><\/div>\n<div class=\"tve-cb\" data-css=\"tve-u-18b8005b09d\"><\/div>\n<\/div><div class=\"thrv_wrapper thrv_text_element\"><p data-css=\"tve-u-18bfbe24d02\" style=\"text-align: center;\"><strong>3. Craft<\/strong><strong>&nbsp;Digital Conversations<\/strong><\/p><\/div><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-18b8005b0a0\" style=\"\"><p data-css=\"tve-u-18bfbee280e\" style=\"text-align: left;\">Innovative companies do not search for shortcuts. Instead they are aware that taking care of any digital conversation is vital to build rock solid, long lasting relationships with their customers.<br><br><span data-css=\"tve-u-18bfbee2813\" style=\"text-decoration: underline;\">Goal<\/span>: to nurture outstanding&nbsp; conversations optimizing time and customer experience.<\/p><p data-css=\"tve-u-18b8005b0a1\" style=\"text-align: left;\">Kit includes: copies of the book 'The Power of Digital Conversations'.<\/p><\/div><div class=\"thrv_wrapper tve_image_caption\" data-css=\"tve-u-18bfbe33a69\" style=\"\"><span class=\"tve_image_frame\"><img class=\"tve_image wp-image-35946 tcb-moved-image\" alt=\"The Power of Digital Conversations\" data-id=\"35946\" width=\"295\" data-init-width=\"5000\" height=\"236\" data-init-height=\"4000\" title=\"The Power of Digital Conversations\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/11\/Mockup-3.png\" data-width=\"295\" data-height=\"236\" style=\"aspect-ratio: auto 5000 \/ 4000;\" data-css=\"tve-u-18bfbe34538\"><\/span><\/div><div class=\"thrv_wrapper thrv-button thrv-button-v2 tcb-local-vars-root\" data-css=\"tve-u-18b80172049\" style=\"\">\n\t<div class=\"thrive-colors-palette-config\" style=\"display: none !important\">__CONFIG_colors_palette__{\"active_palette\":0,\"config\":{\"colors\":{\"62516\":{\"name\":\"Main Accent\",\"parent\":-1}},\"gradients\":[]},\"palettes\":[{\"name\":\"Default Palette\",\"value\":{\"colors\":{\"62516\":{\"val\":\"rgb(234, 156, 0)\",\"hsl\":{\"h\":40,\"s\":0.99,\"l\":0.4588}}},\"gradients\":[]}}]}__CONFIG_colors_palette__<\/div>\n\t<a href=\"https:\/\/customerserviceculture.com\/en\/contact-paolo\/\" class=\"tcb-button-link tcb-plain-text\">\n\t\t<span class=\"tcb-button-texts\"><span class=\"tcb-button-text thrv-inline-text\" style=\"\" data-css=\"tve-u-18b801788b7\"><strong>More information<\/strong><\/span><\/span>\n\t<\/a>\n<\/div><\/div><\/div><div class=\"tcb-flex-col\"><div class=\"tcb-col\"><div class=\"thrv_wrapper tve_image_caption\" data-css=\"tve-u-1957aa3e68e\" style=\"\"><span class=\"tve_image_frame\" style=\"\"><img class=\"tve_image tcb-moved-image wp-image-40487\" alt=\"Speaking at Customer Summit\" data-id=\"40487\" width=\"259\" data-init-width=\"1790\" height=\"168\" data-init-height=\"1160\" title=\"Speaking at Customer Summit\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/03\/Speaking-at-Customer-Summit-1.png\" data-width=\"259\" data-height=\"168\" style=\"aspect-ratio: auto 1790 \/ 1160;\" data-css=\"tve-u-1957aa41d61\" ml-d=\"-14.673000000000002\" mt-d=\"0\"><\/span><\/div><div class=\"thrv_wrapper thrv_text_element\"><p data-css=\"tve-u-18bfbe24d02\" style=\"text-align: center;\"><strong>4. We're 'only' humans \ud83c\udd95<\/strong><\/p><\/div><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-1957aa8972d\" style=\"\"><p data-css=\"tve-u-1957aaece95\" style=\"text-align: left;\">Gen AI is shaking up and re-shaping Customer Service and other key departments. In such a revolutionary scenario smart companies ask themselves: 'how can we govern such a challenging transition?<\/p><p data-css=\"tve-u-1957aaece95\" style=\"text-align: left;\">'<span data-css=\"tve-u-18bfbee2813\">Goal<\/span>: to enhance Emotional Intelligence (EI) for a wise adoption of AI.&nbsp;<\/p><p data-css=\"tve-u-18b8005b0a1\">Kit includes: copies of the book 'The Power of Digital Conversations'.<\/p><\/div><div class=\"thrv_wrapper tve_image_caption\" data-css=\"tve-u-1958101c11e\" style=\"\"><span class=\"tve_image_frame\"><img class=\"tve_image wp-image-35946 tcb-moved-image\" alt=\"The Power of Digital Conversations\" data-id=\"35946\" width=\"245\" data-init-width=\"5000\" height=\"196\" data-init-height=\"4000\" title=\"The Power of Digital Conversations\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/11\/Mockup-3.png\" data-width=\"245\" data-height=\"196\" style=\"aspect-ratio: auto 5000 \/ 4000;\" data-css=\"tve-u-18bfbe34538\"><\/span><\/div><div class=\"thrv_wrapper thrv-button thrv-button-v2 tcb-local-vars-root\" data-css=\"tve-u-1957aa9697b\" style=\"\">\n\t<div class=\"thrive-colors-palette-config\" style=\"display: none !important\">__CONFIG_colors_palette__{\"active_palette\":0,\"config\":{\"colors\":{\"62516\":{\"name\":\"Main Accent\",\"parent\":-1}},\"gradients\":[]},\"palettes\":[{\"name\":\"Default Palette\",\"value\":{\"colors\":{\"62516\":{\"val\":\"rgb(234, 156, 0)\",\"hsl\":{\"h\":40,\"s\":0.99,\"l\":0.4588}}},\"gradients\":[]}}]}__CONFIG_colors_palette__<\/div>\n\t<a href=\"https:\/\/customerserviceculture.com\/en\/contact-paolo\/\" class=\"tcb-button-link tcb-plain-text\">\n\t\t<span class=\"tcb-button-texts\"><span class=\"tcb-button-text thrv-inline-text\" style=\"\" data-css=\"tve-u-1957aa9697e\"><strong>More information<\/strong><\/span><\/span>\n\t<\/a>\n<\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box tve-elem-default-pad\" data-css=\"tve-u-193d9763222\" style=\"\">\n\t<div class=\"tve-content-box-background\"><\/div>\n\t<div class=\"tve-cb\"><div class=\"thrv_wrapper thrv-columns\" data-css=\"tve-u-193d96f49a0\" style=\"--tcb-col-el-width: 1025;\"><div class=\"tcb-flex-row tcb--cols--2 tcb-resized\" data-css=\"tve-u-193d96f49a1\" style=\"\"><div class=\"tcb-flex-col\" data-css=\"tve-u-193d96f49a9\" style=\"\"><div class=\"tcb-col\"><div class=\"thrv_wrapper tve_image_caption\" data-css=\"tve-u-193d96f49aa\" style=\"\"><span class=\"tve_image_frame\" style=\"\"><img class=\"tve_image wp-image-39679 tcb-moved-image\" alt=\"speaking personalizzato\" data-id=\"39679\" width=\"383\" data-init-width=\"800\" height=\"191\" data-init-height=\"400\" title=\"speaking personalizzato\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/12\/speaking-personalizzato.png\" data-width=\"383\" data-height=\"191\" data-css=\"tve-u-193d96f49ab\" style=\"aspect-ratio: auto 800 \/ 400;\" mt-d=\"0\" ml-d=\"-3.1890000000000214\"><\/span><\/div><\/div><\/div><div class=\"tcb-flex-col\" data-css=\"tve-u-193d96f49a3\" style=\"\"><div class=\"tcb-col\" data-css=\"tve-u-193d96f49a5\" style=\"\"><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-193d96f49a4\" style=\"\"><p data-css=\"tve-u-193d96f49a6\" style=\"text-align: left;\">5. 100% customizable keynote&nbsp;<\/p><p data-css=\"tve-u-193d96f499f\" style=\"text-align: left;\">What's your specific need for your next conference or town hall? According to your goals, I will help you shape content and deliver to impact effectively and emotionally.<\/p><\/div><div class=\"thrv_wrapper thrv-button thrv-button-v2 tcb-local-vars-root\" data-css=\"tve-u-193d96f49a7\" data-tcb_hover_state_parent=\"\" style=\"\">\n\t\n\t<a href=\"https:\/\/customerserviceculture.com\/en\/contact-paolo\/\" class=\"tcb-button-link tcb-plain-text\" style=\"\" rel=\"\"><span class=\"tcb-button-icon\">\n\t<div class=\"thrv_wrapper thrv_icon tve_no_drag tve_no_icons tcb-icon-inherit-style\">\n\t<svg data-name=\"credit-card\" class=\"tcb-icon\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" x=\"0px\" y=\"0px\" viewBox=\"0 0 18 14\" xml:space=\"preserve\" preserveAspectRatio=\"none slice\">\n\t\t<g>\n\t\t\t<path d=\"M17.5,1.9v10.6c0,0.8-0.6,1.4-1.4,1.4h-14c-0.8,0-1.4-0.6-1.4-1.4V1.9c0-0.8,0.6-1.4,1.4-1.4h14 C16.9,0.5,17.5,1.1,17.5,1.9z M1.9,1.9v2h14.5v-2c0-0.1-0.1-0.3-0.3-0.3h-14C2,1.6,1.9,1.7,1.9,1.9z M16.4,12.5V7.2H1.9v5.3 c0,0.1,0.1,0.3,0.3,0.3h14C16.3,12.8,16.4,12.6,16.4,12.5z M3,10.5h2.2v1.1H3V10.5z M6.3,10.5h3.4v1.1H6.3V10.5z\"><\/path>\n\t\t<\/g>\n\t<\/svg>\n\t<\/div>\n<\/span>\n\n\t\t<span class=\"tcb-button-texts\"><span class=\"tcb-button-text thrv-inline-text\" style=\"\" data-css=\"tve-u-193d96f49a8\">More information<\/span><span class=\"tcb-secondary-text thrv-inline-text\"><\/span><\/span>\n\t<\/a>\n<\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div><div class=\"thrv-content-block tcb-local-vars-root thrv_wrapper\" data-css=\"tve-u-170b4920a67\" tcb-template-name=\"Team 07\" tcb-template-id=\"41486\" tcb-template-pack=\"137\" data-keep-css_id=\"1\" style=\"\"><div class=\"thrive-group-edit-config\" style=\"display: none !important\">__CONFIG_group_edit__{\"judt5rda\":{\"name\":\"All Name(s)\",\"singular\":\"-- Text %s\"},\"judt60l2\":{\"name\":\"All Role(s)\",\"singular\":\"-- Text %s\"},\"judt68mo\":{\"name\":\"All Paragraphs)\",\"singular\":\"-- Text %s\"},\"jukv2ac2\":{\"name\":\"All Image(s)\",\"singular\":\"-- Image %s\"},\"jukv2fxj\":{\"name\":\"All Columns Content Box(s)\",\"singular\":\"-- Content Box %s\"},\"jumbuukm\":{\"name\":\"All Column(s)\",\"singular\":\"-- Column %s\"}}__CONFIG_group_edit__<\/div><div class=\"thrive-local-colors-config\" style=\"display: none !important\">__CONFIG_local_colors__{\"colors\":{\"a9109\":\"Occupation\"},\"gradients\":{}}__CONFIG_local_colors__<\/div><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box\" data-css=\"tve-u-181199666d6\" style=\"\">\n\t<div class=\"tve-content-box-background\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-170b4920a69\"><div class=\"thrv_wrapper thrv_text_element titoloblu\" data-css=\"tve-u-184422659af\" data-tag=\"h2\" style=\"\"><h2 class=\"\" data-css=\"tve-u-18443976146\" data-fontsize=\"39\" data-lineheight=\"16\" id=\"tab-con-1\" style=\"text-align: center; font-size: 39px; line-height: 16px;\" data-inline-fontsize=\"true\" data-inline-lineheight=\"true\">Tell me about your event \u2014 I'll respond in 24 hours<\/h2><\/div><div class=\"thrv_wrapper thrv_text_element\"><div class=\"\" style=\"text-align: center;\">No obligation. Just a quick conversation to see if we're a good fit each other for your event.<\/div><\/div><div class=\"thrv_wrapper thrv_lead_generation tve-lead-generation-template tcb-local-vars-root tve-color-set tcb-file-style-applied\" data-connection=\"api\" id=\"lg-l3tzseo4\" data-templateconfig=\"{&quot;checkbox&quot;:{&quot;option&quot;:{&quot;data-value&quot;:&quot;style-2&quot;},&quot;data-columns&quot;:&quot;2&quot;},&quot;radio&quot;:{&quot;option&quot;:{&quot;data-value&quot;:&quot;default&quot;},&quot;data-columns&quot;:&quot;2&quot;},&quot;select&quot;:{&quot;_class&quot;:&quot;&quot;,&quot;data-show-placeholder&quot;:&quot;1&quot;,&quot;data-style&quot;:&quot;default&quot;,&quot;data-icon&quot;:&quot;style_1&quot;}}\" data-css=\"tve-u-18119924045\" tcb-template-name=\"Contact Form 03\" tcb-template-id=\"61293\" data-keep-css_id=\"1\" style=\"\" data-element-name=\"Form\" data-form-settings=\"__TCB_FORM__{&quot;v&quot;:1,&quot;apis&quot;:{&quot;email&quot;:[{&quot;list&quot;:&quot;own_site&quot;,&quot;to&quot;:&quot;paolo.fabrizio71@gmail.com&quot;,&quot;from_name&quot;:&quot;Paolo Fabrizio&quot;,&quot;from_email&quot;:&quot;paolo@customerserviceculture.com&quot;,&quot;reply_to&quot;:&quot;&quot;,&quot;cc&quot;:&quot;&quot;,&quot;bcc&quot;:&quot;&quot;,&quot;email_subject&quot;:&quot;Someone filled out your form 'Speaking'&quot;,&quot;email_message&quot;:&quot;Someone filled out your form with the following details: &lt;br \/&gt;&lt;br \/&gt; [all_form_fields]&quot;,&quot;email_confirmation_subject&quot;:&quot;Your submission was received&quot;,&quot;email_confirmation_message&quot;:&quot;Hello, &lt;br \/&gt;&lt;br \/&gt;Thanks for contacting us. We'll get back to you as soon as possible with the information you need . &lt;br \/&gt;&lt;br \/&gt;Best regards, &lt;br \/&gt;[wp_site_title]&quot;,&quot;send_confirmation_email&quot;:false,&quot;show_errors&quot;:false}]},&quot;extra&quot;:{},&quot;captcha&quot;:0,&quot;custom_tags&quot;:{},&quot;inputs&quot;:{&quot;name&quot;:{&quot;id&quot;:&quot;name&quot;,&quot;label&quot;:&quot;Name and role&quot;,&quot;type&quot;:&quot;name&quot;},&quot;phone&quot;:{&quot;id&quot;:&quot;phone&quot;,&quot;label&quot;:&quot;Phone&quot;,&quot;type&quot;:&quot;phone&quot;},&quot;email&quot;:{&quot;id&quot;:&quot;email&quot;,&quot;label&quot;:&quot;Email&quot;,&quot;type&quot;:&quot;email&quot;},&quot;mapping_textarea_943&quot;:{&quot;id&quot;:&quot;mapping_textarea_943&quot;,&quot;label&quot;:&quot;Your message&quot;,&quot;type&quot;:&quot;mapping_textarea&quot;}},&quot;form_identifier&quot;:&quot;speaking-form-u5ponp&quot;,&quot;form_type&quot;:&quot;lead_generation&quot;}__TCB_FORM__\" data-tcb-lg-type=\"contact_form\" data-settings-id=\"30120\"><div class=\"thrive-colors-palette-config\" style=\"display: none !important\">__CONFIG_colors_palette__{\"active_palette\":0,\"config\":{\"colors\":{\"d6baf\":{\"name\":\"Main Accent\",\"parent\":-1}},\"gradients\":[]},\"palettes\":[{\"name\":\"Default\",\"value\":{\"colors\":{\"d6baf\":{\"val\":\"rgb(47, 138, 229)\",\"hsl\":{\"h\":210,\"s\":0.77,\"l\":0.54,\"a\":1}}},\"gradients\":[]},\"original\":{\"colors\":{\"d6baf\":{\"val\":\"rgb(47, 138, 229)\",\"hsl\":{\"h\":210,\"s\":0.77,\"l\":0.54,\"a\":1}}},\"gradients\":[]}}]}__CONFIG_colors_palette__<\/div><input type=\"hidden\" class=\"tve-lg-err-msg\" value=\"{&quot;email&quot;:&quot;Email address invalid&quot;,&quot;phone&quot;:&quot;Phone number invalid&quot;,&quot;password&quot;:&quot;Password invalid&quot;,&quot;passwordmismatch&quot;:&quot;Password mismatch error&quot;,&quot;required&quot;:&quot;Required field missing&quot;}\">\n\t<div class=\"thrv_lead_generation_container tve_clearfix\">\n\t\t<form action=\"#\" method=\"post\" novalidate=\"novalidate\" autocomplete=\"new-password\">\n\t\t\t<div class=\"tve_lead_generated_inputs_container tve_clearfix\">\n\t\t\t\t<div class=\"thrv_text_element\" data-label-for=\"tve-lg-173344d6731\" data-selector=\"#lg-l3tzseo4 .thrv_text_element[data-label-for]:not(.tcb-excluded-from-group-item)\"><div data-selector=\"#lg-l3tzseo4 .thrv_text_element[data-label-for]:not(.tcb-excluded-from-group-item) .tcb-plain-text\" class=\"tcb-plain-text\">Name<\/div><\/div><div class=\"tve_lg_input_container tve_lg_input tve_lg_regular_input tcb-plain-text tcb-no-clone\" data-selector=\"#lg-l3tzseo4 .tve_lg_regular_input:not(.tcb-excluded-from-group-item)\" data-css=\"tve-u-18119923fdd\" data-label=\"tve-lg-173344d6731\" style=\"\" data-tcb_hover_state_parent=\"\">\n\t\t\t\t\t<input class=\"tcb-plain-text\" type=\"text\" data-field=\"name\" name=\"name\" placeholder=\"Your full name\" data-placeholder=\"Your full name\" style=\"\" data-required=\"1\" data-validation=\"\" data-name=\"Name and role\">\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"tve_lg_input_container tve_lg_input tve_lg_regular_input tcb-plain-text\" data-selector=\"#lg-l3tzseo4 .tve_lg_regular_input:not(.tcb-excluded-from-group-item)\" data-css=\"tve-u-18119923fdd\">\n\t<input class=\"tcb-plain-text\" name=\"phone\" placeholder=\"Your role (e.g. 'Customer Service Manager')\" data-field=\"phone\" data-required=\"1\" data-validation=\"\" data-placeholder=\"Your role (e.g. 'Customer Service Manager')\" data-name=\"Phone\" type=\"text\">\n<\/div>\n\t\t\t\t<div class=\"thrv_text_element\" data-label-for=\"tve-lg-173380ce9d2\" data-selector=\"#lg-l3tzseo4 .thrv_text_element[data-label-for]:not(.tcb-excluded-from-group-item)\"><div data-selector=\"#lg-l3tzseo4 .thrv_text_element[data-label-for]:not(.tcb-excluded-from-group-item) .tcb-plain-text\" class=\"tcb-plain-text\">Email<\/div><\/div><div class=\"tve_lg_input_container tve_lg_input tve_lg_regular_input tcb-plain-text tcb-no-clone tcb-no-delete\" data-selector=\"#lg-l3tzseo4 .tve_lg_regular_input:not(.tcb-excluded-from-group-item)\" data-css=\"tve-u-18119923fdd\" style=\"\" data-tcb_hover_state_parent=\"\" data-label=\"tve-lg-173380ce9d2\">\n\t\t\t\t\t<input class=\"tcb-plain-text\" type=\"email\" data-field=\"email\" data-required=\"1\" data-validation=\"email\" name=\"email\" placeholder=\"Email\" data-placeholder=\"Email\" style=\"\" data-name=\"Email\">\n\t\t\t\t<\/div><div class=\"thrv_text_element\" data-label-for=\"tve-lg-173380d77b3\" data-selector=\"#lg-l3tzseo4 .thrv_text_element[data-label-for]:not(.tcb-excluded-from-group-item)\"><div data-selector=\"#lg-l3tzseo4 .thrv_text_element[data-label-for]:not(.tcb-excluded-from-group-item) .tcb-plain-text\" class=\"tcb-plain-text\">Message<\/div><\/div><div class=\"tve_lg_input_container tve_lg_textarea tve_lg_regular_input tve-lg-show-counter tcb-plain-text tcb-excluded-from-group-item\" data-selector=\"#lg-l3tzseo4 .tve_lg_regular_input#lg-kcf040v8\" style=\"\" id=\"lg-kcf040v8\" data-css=\"tve-u-18119923fdd\" data-tcb_hover_state_parent=\"\" data-label=\"tve-lg-173380d77b3\">\n\t<textarea class=\"tcb-plain-text\" rows=\"3\" data-min=\"10\" maxlength=\"350\" data-required=\"1\" name=\"mapping_textarea_943\" placeholder=\"Tell me about your conference needs. I'll get back within 24 hours to arrange an informal video chat. \" data-field=\"mapping_textarea\" data-validation=\"\" data-placeholder=\"Tell me about your conference needs. I'll get back within 24 hours to arrange an informal video chat. \" data-mapping=\"YTowOnt9\" style=\"\" data-name=\"Your message\"><\/textarea>\n\t<div class=\"thrv_wrapper thrv_text_element tve-lg-textarea-counter\">\t\t<div class=\"tcb-plain-text\" style=\"\" data-css=\"tve-u-18119923fdf\"><span class=\"tve-fill-text-dynamic\">0 of 350<\/span><\/div> \t<\/div>\n<\/div><div class=\"thrv_wrapper tve-form-button tcb-local-vars-root tve-color-set\" data-tcb_hover_state_parent=\"\" data-selector=\"#lg-l3tzseo4 .tve-form-button\" data-button-style=\"btn-tpl-58447\"><div class=\"thrive-colors-palette-config\" style=\"display: none !important\">__CONFIG_colors_palette__{\"active_palette\":0,\"config\":{\"colors\":{\"9bd08\":{\"name\":\"Main Accent\",\"parent\":-1}},\"gradients\":[]},\"palettes\":[{\"name\":\"Default Palette\",\"value\":{\"colors\":{\"9bd08\":{\"val\":\"var(--tcb-local-color-d6baf)\"}},\"gradients\":[]},\"original\":{\"colors\":{\"9bd08\":{\"val\":\"rgb(19, 114, 211)\",\"hsl\":{\"h\":210,\"s\":0.83,\"l\":0.45}}},\"gradients\":[]}}]}__CONFIG_colors_palette__<\/div>\n\t\t\t\t\t\n\t\t\t\t\t<a href=\"#\" class=\"tcb-button-link tve-form-button-submit tcb-plain-text\">\n\t\t\t\t\t\t<span class=\"tcb-button-texts\" style=\"\"><span class=\"tcb-button-text thrv-inline-text\" style=\"\">Send Message<\/span><\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t<input type=\"submit\" style=\"display: none !important;\">\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<input id=\"_submit_option\" type=\"hidden\" name=\"_submit_option\" value=\"message\">\n\t\t\t<input id=\"_sendParams\" type=\"hidden\" name=\"_sendParams\" value=\"0\">\n\t\t\t\n\t\t<input id=\"__tcb_lg_msg\" type=\"hidden\" name=\"__tcb_lg_msg\" value=\"YToyOntzOjU6ImVycm9yIjtzOjY6IkVycm9yISI7czo3OiJzdWNjZXNzIjtzOjQ3OiJUaGFua3MgZm9yIHlvdXIgbWVzc2FnZSEgV2UnbGwgcmVzcG9uZCBzaG9ydGx5LiI7fQ==\"><input id=\"_api_custom_fields\" type=\"hidden\" name=\"_api_custom_fields\" value=\"YToyOntpOjA7YToyOntzOjI6ImlkIjtzOjQ6Im5hbWUiO3M6MTE6InBsYWNlaG9sZGVyIjtzOjQ6Ik5hbWUiO31pOjE7YToyOntzOjI6ImlkIjtzOjU6InBob25lIjtzOjExOiJwbGFjZWhvbGRlciI7czo1OiJQaG9uZSI7fX0=\"><input type=\"hidden\" id=\"tve_mapping\" name=\"tve_mapping\" value=\"YToxOntzOjIwOiJtYXBwaW5nX3RleHRhcmVhXzk0MyI7YToxOntzOjY6Il9maWVsZCI7czoxNjoibWFwcGluZ190ZXh0YXJlYSI7fX0=\"><input type=\"hidden\" id=\"tve_labels\" name=\"tve_labels\" value=\"YTo0OntzOjQ6Im5hbWUiO3M6MTM6Ik5hbWUgYW5kIHJvbGUiO3M6NToicGhvbmUiO3M6NToiUGhvbmUiO3M6NToiZW1haWwiO3M6NToiRW1haWwiO3M6MjA6Im1hcHBpbmdfdGV4dGFyZWFfOTQzIjtzOjEyOiJZb3VyIG1lc3NhZ2UiO30=\"><\/form>\n\t<\/div>\n<\/div><div class=\"thrv_wrapper thrv_text_element\"><div class=\"\" style=\"text-align: center;\">Do you prefer email me directly? \u2192 <a href=\"mailto:paolo@customerserviceculture.com\" target=\"_blank\">paolo@customerserviceculture.com<\/a><\/div><\/div><div class=\"thrv_wrapper thrv_text_element titoloblu\" data-css=\"tve-u-18b7b4acf37\" data-tag=\"h2\" style=\"\"><h2 class=\"\" data-css=\"tve-u-181198ea144\" data-fontsize=\"39\" data-inline-fontsize=\"true\" data-inline-lineheight=\"true\" data-lineheight=\"16\" id=\"tab-con-1\" style=\"text-align: center; font-size: 39px; line-height: 16px;\">FAQ<\/h2><\/div><div class=\"thrv_wrapper thrv_toggle_shortcode\" data-hover-color=\"#1abc9c\" data-text-hover-color=\"#fff\" data-css=\"tve-u-181198ecc9a\" style=\"\">\n\t<div class=\"tve_faq\">\n\t\t<div class=\"tve_faqI\">\n\t\t\t<div class=\"tve_faqB\">\n\t\t\t\t<svg class=\"tve_toggle\" id=\"tcb-icon-caret-right-solid\" viewBox=\"0 0 192 512\" width=\"100%\" height=\"100%\">\n\t\t\t\t\t<path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path>\n\t\t\t\t<\/svg>\n\t\t\t\t<h4 class=\"tve_editable\" data-fontsize=\"18\" data-lineheight=\"27\" style=\"color: rgb(116, 116, 116) !important; --tcb-applied-color:rgb(116, 116, 116)  !important;\">1. Where do you perform your keynote speeches?<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"tve_faqC\" style=\"display: none;\"><div class=\"thrv_wrapper thrv_text_element\"><p data-css=\"tve-u-17192cbf114\" style=\"\">In person at conferences \/ your offices in Europe, USA, Asia, Australia.<\/p><p data-css=\"tve-u-17192cbf114\" style=\"\">Alternatively, online (webinars, TV \/ radio broadcast as guest).<\/p><\/div><\/div>\n\t\t<\/div>\n\t<\/div>\n<div class=\"tve_faq\">\n\t\t<div class=\"tve_faqI\">\n\t\t\t<div class=\"tve_faqB\">\n\t\t\t\t<svg class=\"tve_toggle\" id=\"tcb-icon-caret-right-solid\" viewBox=\"0 0 192 512\" width=\"100%\" height=\"100%\">\n\t\t\t\t\t<path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path>\n\t\t\t\t<\/svg>\n\t\t\t\t<h4 class=\"tve_editable\" data-fontsize=\"18\" data-lineheight=\"27\" style=\"\" data-css=\"tve-u-17192cb98cc\">2. How much does your speech cost?<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"tve_faqC\" style=\"display: none;\"><div class=\"thrv_wrapper thrv_text_element\"><p style=\"\" data-css=\"tve-u-17192cc0be0\">Speaking fees may vary on content, locations and other factors. To get more information, fill the form out.<\/p><\/div><\/div>\n\t\t<\/div>\n\t<\/div><div class=\"tve_faq\">\n\t\t<div class=\"tve_faqI\">\n\t\t\t<div class=\"tve_faqB\">\n\t\t\t\t<svg class=\"tve_toggle\" id=\"tcb-icon-caret-right-solid\" viewBox=\"0 0 192 512\" width=\"100%\" height=\"100%\">\n\t\t\t\t\t<path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path>\n\t\t\t\t<\/svg>\n\t\t\t\t<h4 class=\"tve_editable\" data-fontsize=\"18\" data-lineheight=\"27\" style=\"\" data-css=\"tve-u-17192cbaae5\">3. What kind of events to you attend as speaker?<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"tve_faqC\" style=\"display: none;\"><div class=\"thrv_wrapper thrv_text_element\"><p style=\"\" data-css=\"tve-u-17192cc25d0\">Conferences, conventions (either offline and online), webinars and Radio \/ TV broadcasts.<\/p><\/div><\/div>\n\t\t<\/div>\n\t<\/div><div class=\"tve_faq\">\n\t\t<div class=\"tve_faqI\">\n\t\t\t<div class=\"tve_faqB\">\n\t\t\t\t<svg class=\"tve_toggle\" id=\"tcb-icon-caret-right-solid\" viewBox=\"0 0 192 512\" width=\"100%\" height=\"100%\">\n\t\t\t\t\t<path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path>\n\t\t\t\t<\/svg>\n\t\t\t\t<h4 class=\"tve_editable\" data-fontsize=\"18\" data-lineheight=\"27\" style=\"\" data-css=\"tve-u-17192cbbc61\">4. Why should I hire you?<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"tve_faqC\" style=\"display: none;\"><div class=\"thrv_wrapper thrv_text_element\"><p style=\"\" data-css=\"tve-u-17192cc4291\">Thorough expertise: over 30 speakings delivered in 5 countries (Italy, USA, U.K, Malta, Spain).&nbsp;<\/p><\/div><\/div>\n\t\t<\/div>\n\t<\/div><div class=\"tve_faq\">\n\t\t<div class=\"tve_faqI\">\n\t\t\t<div class=\"tve_faqB\">\n\t\t\t\t<svg class=\"tve_toggle\" id=\"tcb-icon-caret-right-solid\" viewBox=\"0 0 192 512\" width=\"100%\" height=\"100%\">\n\t\t\t\t\t<path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path>\n\t\t\t\t<\/svg>\n\t\t\t\t<h4 class=\"tve_editable\" data-fontsize=\"18\" data-lineheight=\"27\" style=\"\" data-css=\"tve-u-17192cbda7e\">5. What languages do you perform with?<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"tve_faqC\" style=\"display: none;\"><div class=\"thrv_wrapper thrv_text_element\"><p style=\"\" data-css=\"tve-u-17192cc5787\">English, Spanish and Italian.<\/p><\/div><\/div>\n\t\t<\/div>\n\t<\/div><\/div><div class=\"thrv_wrapper thrv_text_element titoloblu\" data-css=\"tve-u-181196c4d76\" data-tag=\"h2\" style=\"\"><h2 class=\"\" data-css=\"tve-u-18443972d2f\" data-fontsize=\"39\" data-inline-fontsize=\"true\" data-inline-lineheight=\"true\" data-lineheight=\"16\" id=\"tab-con-1\" style=\"text-align: center; font-size: 39px; line-height: 16px;\">Speaker<\/h2><\/div><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box\" data-css=\"tve-u-184439c0c00\" style=\"\">\n\t<div class=\"tve-content-box-background\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-1717ffc9ec3\" style=\"\"><div class=\"thrv_wrapper tve_image_caption img_style_circle fotopaolo\" data-css=\"tve-u-18adc1287cc\" style=\"\">\n<span class=\"tve_image_frame\" style=\"width: 100%;\">\n<img class=\"tve_image tve_brdr_ridge wp-image-35012 tcb-moved-image\" alt=\"Paolo Fabrizio\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/09\/Linkedin-piccola-scaled.jpg\" style=\"aspect-ratio: auto 1708 \/ 2560;\" width=\"100\" height=\"150\" data-css=\"tve-u-18adc12966f\" ml-d=\"0\" center-h-d=\"false\" data-width=\"100\" data-height=\"150\" data-init-width=\"1708\" data-init-height=\"2560\" data-id=\"35012\" title=\"Linkedin (piccola\" loading=\"lazy\" mt-d=\"-14\" center-v-d=\"false\">\n<\/span>\n<\/div><div class=\"thrv_wrapper thrv_text_element dynamic-group-judt5rda\" data-css=\"tve-u-170b4920a74\" data-tag=\"h3\" style=\"\"><h3 class=\"\" data-css=\"tve-u-170b4920a75\" data-fontsize=\"21\" data-lineheight=\"31\" id=\"tab-con-2\" style=\"text-align: center;\">Paolo Fabrizio<\/h3><p style=\"text-align: center;\"><em><span style=\"font-size: 20px;\" data-css=\"tve-u-18443ba8378\">Digital Customer Service Advisor, Trainer, Author, Speaker.<\/span><\/em><\/p><p style=\"text-align: center;\"><span style=\"font-size: 20px;\" data-css=\"tve-u-18443ba837a\">In the 90s he took part in the startup of the first online insurance company in Italy, following the customer's entire life cycle. Since 2013 as a consultant and trainer he has been helping companies to harness digital customer service as a business driver. Founder of CustomerServiceCulture.com, author of books and speaker at conferences in Italy and abroad. Digital Customer Service Lecturer at Bicocca University of Milan (master MADIM).<\/span><\/p><\/div><div class=\"thrv_wrapper thrv_text_element titoloblu\" data-css=\"tve-u-18cbfabcc63\" data-tag=\"h2\" style=\"\"><h2 class=\"\" data-css=\"tve-u-181196a40e1\" data-fontsize=\"39\" data-lineheight=\"16\" style=\"text-align: center; font-size: 39px; line-height: 16px;\" data-inline-fontsize=\"true\" data-inline-lineheight=\"true\">Some selected clients&nbsp;<\/h2><\/div><div class=\"thrv_wrapper tve_image_caption\" data-css=\"tve-u-181196adf3f\" style=\"\"><span class=\"tve_image_frame\"><img class=\"tve_image wp-image-27268 tcb-moved-image\" alt=\"clients\" data-id=\"27268\" width=\"268\" data-init-width=\"2176\" height=\"43\" data-init-height=\"350\" title=\"clients\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/10\/clienti-2.png\" data-width=\"268\" data-height=\"43\" data-css=\"tve-u-193d9771059\" style=\"aspect-ratio: auto 2176 \/ 350;\"><\/span><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><div class=\"thrv_wrapper thrv_social thrv_social_custom tve_centerBtn tve_share_left\" data-css=\"tve-u-171751cedc0\" data-counts=\"\" data-min_shares=\"0\" style=\"\">\n<div class=\"tve_social_items tve_social_custom tve-prevent-content-edit tve_style_3 tve_social_med\">\n\t\n\t\t\n\t\t<div class=\"thrv_wrapper tve_s_item tve_s_in_share tve_share_item\" data-s=\"in_share\" data-href=\"https:\/\/customerserviceculture.com\/en\/speaking\/\" data-label=\"Share\" data-css=\"tve-u-1811996c9d0\">\n\t\t\t<a href=\"javascript:void(0)\" class=\"tve_s_link\">\n\t\t\t\t<span class=\"thrv_wrapper tve_s_icon\">\n\t\t\t\t\t<svg class=\"tcb-icon\" viewBox=\"0 0 448 512\" data-id=\"icon-in\" data-name=\"\">\n            <path d=\"M100.3 480H7.4V180.9h92.9V480zM53.8 140.1C24.1 140.1 0 115.5 0 85.8 0 56.1 24.1 32 53.8 32c29.7 0 53.8 24.1 53.8 53.8 0 29.7-24.1 54.3-53.8 54.3zM448 480h-92.7V334.4c0-34.7-.7-79.2-48.3-79.2-48.3 0-55.7 37.7-55.7 76.7V480h-92.8V180.9h89.1v40.8h1.3c12.4-23.5 42.7-48.3 87.9-48.3 94 0 111.3 61.9 111.3 142.3V480z\"><\/path>\n        <\/svg>\n\t\t\t\t<\/span>\n\t\t\t\t<span class=\"tve_s_text\">Share<\/span>\n\t\t\t\t<span class=\"tve_s_count\">0<\/span>\n\t\t\t<\/a>\n\t\t<\/div>\n\t\t\n\t\n<\/div>\n<\/div>","tve_custom_css":"@import url(\"\/\/fonts.googleapis.com\/css?family=Open+Sans:400,500&subset=latin\");@media (min-width: 300px){[data-css=\"tve-u-171751cedc0\"] .tve_social_items { font-size: 9px !important; }[data-css=\"tve-u-1717fd38d76\"] { --tve-color: null; min-width: auto; }:not(#tve) [data-css=\"tve-u-1717fd38d76\"] p, :not(#tve) [data-css=\"tve-u-1717fd38d76\"] li, :not(#tve) [data-css=\"tve-u-1717fd38d76\"] blockquote, :not(#tve) [data-css=\"tve-u-1717fd38d76\"] address, :not(#tve) [data-css=\"tve-u-1717fd38d76\"] .tcb-plain-text, :not(#tve) [data-css=\"tve-u-1717fd38d76\"] label, :not(#tve) [data-css=\"tve-u-1717fd38d76\"] h1, :not(#tve) [data-css=\"tve-u-1717fd38d76\"] h2, :not(#tve) [data-css=\"tve-u-1717fd38d76\"] h3, :not(#tve) [data-css=\"tve-u-1717fd38d76\"] h4, :not(#tve) [data-css=\"tve-u-1717fd38d76\"] h5, :not(#tve) [data-css=\"tve-u-1717fd38d76\"] h6 { color: var(--tve-color,null); }:not(#tve) .thrv-content-box [data-css=\"tve-u-1717ffc9ec3\"] p, :not(#tve) .thrv-content-box [data-css=\"tve-u-1717ffc9ec3\"] li, :not(#tve) .thrv-content-box [data-css=\"tve-u-1717ffc9ec3\"] blockquote, :not(#tve) .thrv-content-box [data-css=\"tve-u-1717ffc9ec3\"] address, :not(#tve) .thrv-content-box [data-css=\"tve-u-1717ffc9ec3\"] .tcb-plain-text, :not(#tve) .thrv-content-box [data-css=\"tve-u-1717ffc9ec3\"] label, :not(#tve) .thrv-content-box [data-css=\"tve-u-1717ffc9ec3\"] h1, :not(#tve) .thrv-content-box [data-css=\"tve-u-1717ffc9ec3\"] h2, :not(#tve) .thrv-content-box [data-css=\"tve-u-1717ffc9ec3\"] h3, :not(#tve) .thrv-content-box [data-css=\"tve-u-1717ffc9ec3\"] h4, :not(#tve) .thrv-content-box [data-css=\"tve-u-1717ffc9ec3\"] h5, :not(#tve) .thrv-content-box [data-css=\"tve-u-1717ffc9ec3\"] h6 { color: var(--tve-color,null); }[data-css=\"tve-u-1717ffc9ec3\"] { --tve-color: null; }:not(#tve) [data-css=\"tve-u-17192cb672f\"] { color: rgb(116, 116, 116) !important; --tcb-applied-color: rgb(116,116,116) !important; --tve-applied-color: rgb(116,116,116) !important; }:not(#tve) [data-css=\"tve-u-17192cb98cc\"] { color: rgb(116, 116, 116) !important; --tcb-applied-color: rgb(116,116,116) !important; }:not(#tve) [data-css=\"tve-u-17192cbaae5\"] { color: rgb(116, 116, 116) !important; --tcb-applied-color: rgb(116,116,116) !important; }:not(#tve) [data-css=\"tve-u-17192cbbc61\"] { color: rgb(116, 116, 116) !important; --tcb-applied-color: rgb(116,116,116) !important; }:not(#tve) [data-css=\"tve-u-17192cbda7e\"] { color: rgb(116, 116, 116) !important; --tcb-applied-color: rgb(116,116,116) !important; }:not(#tve) [data-css=\"tve-u-17192cbf114\"] { color: rgb(116, 116, 116) !important; --tcb-applied-color: rgb(116,116,116) !important; }:not(#tve) [data-css=\"tve-u-17192cc0be0\"] { color: rgb(116, 116, 116) !important; --tcb-applied-color: rgb(116,116,116) !important; }:not(#tve) [data-css=\"tve-u-17192cc25d0\"] { color: rgb(116, 116, 116) !important; --tcb-applied-color: rgb(116,116,116) !important; }:not(#tve) [data-css=\"tve-u-17192cc4291\"] { color: rgb(116, 116, 116) !important; --tcb-applied-color: rgb(116,116,116) !important; }:not(#tve) [data-css=\"tve-u-17192cc5787\"] { color: rgb(116, 116, 116) !important; --tcb-applied-color: rgb(116,116,116) !important; }:not(#tve) [data-css=\"tve-u-181196a40e1\"] { color: rgb(116, 116, 116) !important; --tcb-applied-color: rgb(116,116,116) !important; --tve-applied-color: rgb(116,116,116) !important; }[data-css=\"tve-u-181196adf3f\"] { width: 22%; --tve-alignment: center; float: none; margin: 30px auto 0px !important; }:not(#tve) [data-css=\"tve-u-170b4920a75\"] { font-size: 21px !important; }[data-css=\"tve-u-170b4920a74\"] { margin-bottom: 55px !important; margin-left: 213px !important; margin-right: 213px !important; }[data-css=\"tve-u-181196c4d76\"] { margin-bottom: 15px !important; margin-top: 55px !important; }[data-css=\"tve-u-181196ebcc0\"] { float: none; z-index: 3; position: relative; --tve-alignment: center; padding-bottom: 0px !important; padding-top: 0px !important; margin: 35px auto !important; }:not(#tve) [data-css=\"tve-u-181198ea144\"] { color: rgb(116, 116, 116) !important; --tcb-applied-color: rgb(116,116,116) !important; --tve-applied-color: rgb(116,116,116) !important; }[data-css=\"tve-u-181198ecc9a\"] { margin: 0px 231px 55px !important; }[data-css=\"tve-u-181198ef4bf\"] { padding-bottom: 0px !important; padding-top: 0px !important; margin-bottom: 0px !important; margin-top: 75px !important; }:not(#tve) [data-css=\"tve-u-18119923fdf\"] { font-size: 12px !important; color: rgba(0, 0, 0, 0.3) !important; --tcb-applied-color: rgba(0,0,0,0.3) !important; --tve-applied-color: rgba(0,0,0,0.3) !important; padding-top: 0px !important; margin-top: 0px !important; padding-bottom: 0px !important; margin-bottom: 0px !important; font-family: Arial, Helvetica, sans-serif !important; font-weight: var(--g-regular-weight,normal) !important; font-style: normal !important; }[data-css=\"tve-u-18119924045\"] { --tcb-local-color-bcd13: var(--tcb-local-color-d6baf); float: none; --form-color: --tcb-local-color-d6baf; border-radius: 12px; overflow: hidden; --tcb-local-color-d6baf: rgb(47,138,229); margin-left: auto !important; margin-right: auto !important; max-width: 700px !important; padding: 24px !important; background-color: rgb(248, 248, 248) !important; --tve-applied-background-color: rgb(248,248,248) !important; margin-bottom: 15px !important; }#lg-l3tzseo4 .tve_lg_dropdown:not(.tcb-excluded-from-group-item) { --tcb-local-color-30800: rgb(47,138,229); --tcb-local-color-f2bba: rgba(59,156,253,0.1); --tcb-local-color-f83d7: rgba(59,156,253,0.25); --tcb-local-color-trewq: rgba(59,156,253,0.3); --tcb-local-color-3d798: rgba(59,156,253,0.4); --tcb-local-color-poiuy: rgba(59,156,253,0.6); --tcb-local-color-418a6: rgba(59,156,253,0.12); --tcb-local-color-a941t: rgba(59,156,253,0.05); --tcb-local-color-1ad9d: rgba(46,204,96,0.1); --tcb-local-color-2dbcc: rgb(131,188,123); --tve-font-weight: var(--g-regular-weight,normal); --tve-font-family: Arial,Helvetica,sans-serif; --tve-color: rgba(0,0,0,0.75); --tve-applied---tve-color: rgba(0,0,0,0.75); border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; --tve-applied-border: none; border-radius: 124px; overflow: hidden; --tve-font-size: 13px; padding: 18px !important; margin-bottom: 10px !important; background-color: rgb(255, 255, 255) !important; --tve-applied-background-color: rgb(255,255,255) !important; }#lg-l3tzseo4 .tve_lg_radio:not(.tcb-excluded-from-group-item) .tve_lg_radio_wrapper:not(.tcb-excluded-from-group-item) { --tcb-local-color-30800: rgb(47,138,229); --tcb-local-color-f2bba: rgba(59,156,253,0.1); --tcb-local-color-trewq: rgba(59,156,253,0.3); --tcb-local-color-frty6: rgba(59,156,253,0.45); --tcb-local-color-flktr: rgba(59,156,253,0.8); --tve-font-size: 14px; --tve-color: rgb(17,17,17); --tve-applied---tve-color: rgb(17,17,17); border-radius: 100px; overflow: hidden; --tve-font-weight: var(--g-regular-weight,normal); --tve-font-family: Arial,Helvetica,sans-serif; background-color: rgb(255, 255, 255) !important; --tve-applied-background-color: rgb(255,255,255) !important; padding: 18px !important; }#lg-l3tzseo4 .tve_lg_checkbox:not(.tcb-excluded-from-group-item) .tve_lg_checkbox_wrapper:not(.tcb-excluded-from-group-item) { --tcb-local-color-30800: rgb(47,138,229); --tcb-local-color-f2bba: rgba(59,156,253,0.1); --tcb-local-color-trewq: rgba(59,156,253,0.3); --tcb-local-color-frty6: rgba(59,156,253,0.45); --tcb-local-color-flktr: rgba(59,156,253,0.8); --tve-font-size: 14px; --tve-color: rgb(17,17,17); --tve-applied---tve-color: rgb(17,17,17); border-radius: 136px; overflow: hidden; --tve-font-weight: var(--g-regular-weight,normal); --tve-font-family: Arial,Helvetica,sans-serif; background-color: rgb(255, 255, 255) !important; --tve-applied-background-color: rgb(255,255,255) !important; padding: 18px !important; }:not(#tve) #lg-l3tzseo4 .tve_lg_regular_input:not(.tcb-excluded-from-group-item) input, :not(#tve) #lg-l3tzseo4 .tve_lg_regular_input:not(.tcb-excluded-from-group-item) textarea, :not(#tve) #lg-l3tzseo4 .tve_lg_regular_input:not(.tcb-excluded-from-group-item)::placeholder { font-weight: var(--tve-font-weight,var(--g-regular-weight,normal)); font-family: var(--tve-font-family,Arial,Helvetica,sans-serif); font-size: var(--tve-font-size,13px); --tcb-applied-color: rgba(0,0,0,0.75); color: var(--tve-color,rgba(0,0,0,0.75)) !important; --tve-applied-color: var$(--tve-color,rgba(0,0,0,0.75)) !important; }#lg-l3tzseo4 .tve_lg_regular_input:not(.tcb-excluded-from-group-item) { --tve-font-weight: var(--g-regular-weight,normal); --tve-font-family: Arial,Helvetica,sans-serif; --tve-font-size: 13px; --tve-color: rgba(0,0,0,0.75); --tve-applied---tve-color: rgba(0,0,0,0.75); }:not(#tve) #lg-l3tzseo4 .tve_lg_regular_input:not(.tcb-excluded-from-group-item) input, :not(#tve) #lg-l3tzseo4 .tve_lg_regular_input:not(.tcb-excluded-from-group-item) textarea { border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; --tve-applied-border: none; border-radius: 133px; overflow: hidden; background-image: none !important; --tve-applied-background-image: none !important; background-color: rgb(255, 255, 255) !important; --tve-applied-background-color: rgb(255,255,255) !important; padding: 14px 18px !important; }:not(#tve) #lg-l3tzseo4 .tve_lg_dropdown:not(.tcb-excluded-from-group-item) span { font-weight: var(--tve-font-weight,var(--g-regular-weight,normal)); font-family: var(--tve-font-family,Arial,Helvetica,sans-serif); color: var(--tve-color,rgba(0,0,0,0.75)); --tve-applied-color: var$(--tve-color,rgba(0,0,0,0.75)); --tcb-applied-color: rgba(0,0,0,0.75); font-size: var(--tve-font-size,13px); }:not(#tve) #lg-l3tzseo4 .tve_lg_dropdown:not(.tcb-excluded-from-group-item):hover span { color: var(--tve-color,rgb(0,0,0)) !important; --tve-applied-color: var$(--tve-color,rgb(0,0,0)) !important; --tcb-applied-color: rgb(0,0,0) !important; }:not(#tve) #lg-l3tzseo4 .tve_lg_dropdown:not(.tcb-excluded-from-group-item):hover { --tve-color: rgb(0,0,0) !important; --tve-applied---tve-color: rgb(0,0,0) !important; }:not(#tve) #lg-l3tzseo4 .tve_lg_radio:not(.tcb-excluded-from-group-item) .tve_lg_radio_wrapper:not(.tcb-excluded-from-group-item) .tve-input-option-text { --tcb-applied-color: rgb(17,17,17); font-family: var(--tve-font-family,Arial,Helvetica,sans-serif); font-size: var(--tve-font-size,14px) !important; color: var(--tve-color,rgb(17,17,17)) !important; --tve-applied-color: var$(--tve-color,rgb(17,17,17)) !important; font-weight: var(--tve-font-weight,var(--g-regular-weight,normal) ) !important; }:not(#tve) #lg-l3tzseo4 .tve_lg_checkbox:not(.tcb-excluded-from-group-item) .tve_lg_checkbox_wrapper:not(.tcb-excluded-from-group-item) .tve-input-option-text { --tcb-applied-color: rgb(17,17,17); font-family: var(--tve-font-family,Arial,Helvetica,sans-serif); font-size: var(--tve-font-size,14px) !important; color: var(--tve-color,rgb(17,17,17)) !important; --tve-applied-color: var$(--tve-color,rgb(17,17,17)) !important; font-weight: var(--tve-font-weight,var(--g-regular-weight,normal) ) !important; }:not(#tve) #lg-l3tzseo4 .tve_lg_checkbox:not(.tcb-excluded-from-group-item) .tve_lg_checkbox_wrapper:not(.tcb-excluded-from-group-item):hover { background-color: rgb(255, 255, 255) !important; --tve-applied-background-color: rgb(255,255,255) !important; }#lg-l3tzseo4 .tve_lg_radio:not(.tcb-excluded-from-group-item) .tve_lg_radio_wrapper:not(.tcb-excluded-from-group-item) .tve-checkmark { --tcb-radio-size: 14px; }#lg-l3tzseo4 .tve_lg_checkbox:not(.tcb-excluded-from-group-item) .tve_lg_checkbox_wrapper:not(.tcb-excluded-from-group-item) .tve-checkmark { --tcb-checkbox-size: 14px; }:not(#tve) #lg-l3tzseo4 .tve_lg_radio:not(.tcb-excluded-from-group-item) .tve_lg_radio_wrapper:not(.tcb-excluded-from-group-item):hover { background-color: rgb(255, 255, 255) !important; --tve-applied-background-color: rgb(255,255,255) !important; --tve-color: var(--tcb-local-color-d6baf) !important; --tve-applied---tve-color: var$(--tcb-local-color-d6baf) !important; }:not(#tve) #lg-l3tzseo4 .tve_lg_regular_input#lg-kcf040v8 input, :not(#tve) #lg-l3tzseo4 .tve_lg_regular_input#lg-kcf040v8 textarea, :not(#tve) #lg-l3tzseo4 .tve_lg_regular_input#lg-kcf040v8::placeholder { font-weight: var(--tve-font-weight,var(--g-regular-weight,normal)); font-family: var(--tve-font-family,Arial,Helvetica,sans-serif); font-size: var(--tve-font-size,13px); --tcb-applied-color: rgba(0,0,0,0.75); color: var(--tve-color,rgba(0,0,0,0.75)) !important; --tve-applied-color: var$(--tve-color,rgba(0,0,0,0.75)) !important; }#lg-l3tzseo4 .tve_lg_regular_input#lg-kcf040v8 { --tve-font-weight: var(--g-regular-weight,normal); --tve-font-family: Arial,Helvetica,sans-serif; --tve-font-size: 13px; --tve-color: rgba(0,0,0,0.75); --tve-applied---tve-color: rgba(0,0,0,0.75); }:not(#tve) #lg-l3tzseo4 .tve_lg_regular_input#lg-kcf040v8 input, :not(#tve) #lg-l3tzseo4 .tve_lg_regular_input#lg-kcf040v8 textarea { border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; --tve-applied-border: none; border-radius: 12px; overflow: hidden; background-image: none !important; --tve-applied-background-image: none !important; background-color: rgb(255, 255, 255) !important; --tve-applied-background-color: rgb(255,255,255) !important; padding: 14px 18px !important; }:not(#tve) #lg-l3tzseo4 .tve_lg_regular_input:not(.tcb-excluded-from-group-item):hover input, :not(#tve) #lg-l3tzseo4 .tve_lg_regular_input:not(.tcb-excluded-from-group-item):hover textarea, :not(#tve) #lg-l3tzseo4 .tve_lg_regular_input:not(.tcb-excluded-from-group-item):hover::placeholder { color: var(--tve-color,rgb(0,0,0)) !important; --tve-applied-color: var$(--tve-color,rgb(0,0,0)) !important; --tcb-applied-color: rgb(0,0,0) !important; }:not(#tve) #lg-l3tzseo4 .tve_lg_regular_input:not(.tcb-excluded-from-group-item):hover { --tve-color: rgb(0,0,0) !important; --tve-applied---tve-color: rgb(0,0,0) !important; }:not(#tve) #lg-l3tzseo4 .tve_lg_regular_input#lg-kcf040v8:hover input, :not(#tve) #lg-l3tzseo4 .tve_lg_regular_input#lg-kcf040v8:hover textarea, :not(#tve) #lg-l3tzseo4 .tve_lg_regular_input#lg-kcf040v8:hover::placeholder { color: var(--tve-color,rgb(0,0,0)) !important; --tve-applied-color: var$(--tve-color,rgb(0,0,0)) !important; --tcb-applied-color: rgb(0,0,0) !important; }:not(#tve) #lg-l3tzseo4 .tve_lg_regular_input#lg-kcf040v8:hover { --tve-color: rgb(0,0,0) !important; --tve-applied---tve-color: rgb(0,0,0) !important; }#lg-l3tzseo4 .thrv_text_element[data-label-for]:not(.tcb-excluded-from-group-item) { margin-top: 10px !important; margin-left: 0px !important; }#lg-l3tzseo4 .tve_lg_radio:not(.tcb-excluded-from-group-item) { margin-bottom: 16px !important; margin-top: 16px !important; padding: 0px !important; }#lg-l3tzseo4 .tve_lg_checkbox:not(.tcb-excluded-from-group-item) { margin-top: 16px !important; margin-bottom: 16px !important; }:not(#tve) #lg-l3tzseo4 .tve_lg_radio:not(.tcb-excluded-from-group-item) .tve_lg_radio_wrapper:not(.tcb-excluded-from-group-item):hover .tve-input-option-text { color: var(--tve-color,var(--tcb-local-color-d6baf)) !important; --tve-applied-color: var$(--tve-color,var$(--tcb-local-color-d6baf)) !important; --tcb-applied-color: var$(--tcb-local-color-d6baf) !important; }:not(#tve) #lg-l3tzseo4 .thrv_text_element[data-label-for]:not(.tcb-excluded-from-group-item) .tcb-plain-text { letter-spacing: 1px; font-family: Arial, Helvetica, sans-serif !important; font-weight: var(--g-bold-weight,bold) !important; font-size: 14px !important; }#lg-l3tzseo4 .tcb-default-upload-icon { --tcb-local-color-icon: rgb(130,144,160); --tcb-local-color-var: rgb(130,144,160); border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; border-radius: 0px; background-size: auto; background-attachment: scroll, scroll, scroll; background-position: 50% 50%; background-repeat: no-repeat; --tve-applied-border: none; overflow: hidden; font-size: 18px; width: 18px; height: 18px; --tve-icon-size: 18px; background-image: none !important; padding: 0px !important; --tve-applied-background-image: none !important; background-color: transparent !important; --tve-applied-background-color: transparent !important; margin-bottom: 5px !important; }#lg-l3tzseo4 .tve_lg_file > .tve-content-box-background { border-radius: 12px; overflow: hidden; box-shadow: none; --tve-applied-box-shadow: none; background-color: rgb(255, 255, 255) !important; --tve-applied-background-color: rgb(255,255,255) !important; border-width: medium !important; border-style: none !important; border-color: currentcolor !important; border-image: initial !important; --tve-applied-border: none !important; }:not(#tve) #lg-l3tzseo4 .tcb-default-upload-text .tcb-plain-text { letter-spacing: 0px; font-size: 13px !important; color: rgb(0, 0, 0) !important; --tcb-applied-color: rgb(0,0,0) !important; --tve-applied-color: rgb(0,0,0) !important; text-transform: none !important; font-weight: var(--g-regular-weight,normal) !important; }:not(#tve) #lg-l3tzseo4 .tcb-default-upload-icon > :first-child { color: rgb(130, 144, 160); --tve-applied-color: rgb(130,144,160); }#lg-l3tzseo4 .tcb-default-upload-text { margin-bottom: 20px !important; }#lg-l3tzseo4 .tcb-file-upload-btn .tcb-button-link { letter-spacing: var(--tve-letter-spacing,2px); border-radius: 100px; overflow: hidden; background-image: linear-gradient(rgb(248, 248, 248), rgb(248, 248, 248)) !important; --tve-applied-background-image: linear-gradient(rgb(248,248,248),rgb(248,248,248)) !important; background-size: auto !important; background-attachment: scroll !important; padding: 12px 20px !important; background-position: 50% 50% !important; background-repeat: no-repeat !important; background-color: transparent !important; --tve-applied-background-color: transparent !important; }#lg-l3tzseo4 .tcb-file-upload-btn .tcb-button-link span { color: rgb(255, 255, 255); --tcb-applied-color: #fff; }:not(#tve) #lg-l3tzseo4 .tcb-file-upload-btn .tcb-button-link { font-size: var(--tve-font-size,12px) !important; }#lg-l3tzseo4 .tcb-file-upload-btn { --tve-font-size: 12px; --tcb-local-color-62516: var(--tcb-local-color-c162b); --tve-color: rgb(156,156,156); --tve-applied---tve-color: rgb(156,156,156); --tve-letter-spacing: 2px; float: none; z-index: 3; position: relative; display: block; width: 27%; --tcb-local-color-c162b: rgb(19,114,211); max-width: 27%; margin-left: auto !important; margin-right: auto !important; }:not(#tve) #lg-l3tzseo4 .tcb-file-upload-btn:hover .tcb-button-link { background-image: linear-gradient(var(--tcb-local-color-d6baf),var(--tcb-local-color-d6baf)) !important; background-size: auto !important; background-position: 50% 50% !important; background-attachment: scroll !important; background-repeat: no-repeat !important; --tve-applied-background-image: linear-gradient(var$(--tcb-local-color-d6baf),var$(--tcb-local-color-d6baf)) !important; }:not(#tve) #lg-l3tzseo4 .tcb-file-upload-btn .tcb-button-link span { color: var(--tve-color,rgb(156,156,156)); --tve-applied-color: var$(--tve-color,rgb(156,156,156)); --tcb-applied-color: rgb(156,156,156); }:not(#tve) #lg-l3tzseo4 .tcb-file-upload-btn:hover .tcb-button-link span { color: var(--tve-color,rgb(255,255,255)) !important; --tve-applied-color: var$(--tve-color,rgb(255,255,255)) !important; --tcb-applied-color: rgb(255,255,255) !important; }:not(#tve) #lg-l3tzseo4 .tcb-file-upload-btn:hover { --tve-color: rgb(255,255,255) !important; --tve-applied---tve-color: rgb(255,255,255) !important; }#lg-l3tzseo4 .tcb-file-upload-btn .thrv_icon { --tcb-local-color-icon: rgb(144,150,175); --tcb-local-color-var: rgb(144,150,175); --tve-icon-size: 12px; font-size: 12px; width: 12px; height: 12px; border: 1px solid rgb(222, 222, 222); --tve-applied-border: 1px solid rgb(222,222,222); border-radius: 100px; overflow: hidden; padding: 5px !important; }#lg-l3tzseo4 .tve_lg_file { padding-top: 25px !important; padding-bottom: 25px !important; }#lg-l3tzseo4 .tve_lg_file.tve-state-active > .tve-content-box-background { background-image: none !important; --tve-applied-background-image: none !important; background-color: rgba(255, 255, 255, 0.5) !important; --tve-applied-background-color: rgba(255,255,255,0.5) !important; }#lg-l3tzseo4 .tve-form-button .tcb-button-link { border-radius: 100px; overflow: hidden; letter-spacing: var(--tve-letter-spacing,2px); background-color: var(--tcb-local-color-9bd08) !important; padding: 18px 22px !important; }:not(#tve) #lg-l3tzseo4 .tve-form-button .tcb-button-link { font-size: var(--tve-font-size,16px) !important; }#lg-l3tzseo4 .tve-form-button { --tve-font-size: 16px; --tve-font-weight: var(--g-bold-weight,bold); --tve-letter-spacing: 2px; --tcb-local-color-1bda9: rgb(19,114,211); --tve-color: rgb(255,255,255); --tcb-local-color-9bd08: var(--tcb-local-color-d6baf); --tve-alignment: center; float: none; margin-left: auto !important; margin-right: auto !important; }:not(#tve) #lg-l3tzseo4 .tve-form-button .tcb-button-link span { font-weight: var(--tve-font-weight,var(--g-bold-weight,bold)); color: var(--tve-color,rgb(255,255,255)); --tcb-applied-color: rgb(255,255,255); }:not(#tve) #lg-l3tzseo4 .tve-form-button:hover .tcb-button-link { background-color: var(--tcb-local-color-9bd08) !important; background-image: linear-gradient(rgba(255, 255, 255, 0.06), rgba(255, 255, 255, 0.06)) !important; background-size: auto !important; background-position: 50% 50% !important; background-attachment: scroll !important; background-repeat: no-repeat !important; }#lg-l3tzseo4 .tve-form-button.tve-color-set { --tcb-local-color-9bd08: var(--tcb-local-color-d6baf); }[data-css=\"tve-u-181199666d6\"] { margin-bottom: 0px !important; }[data-css=\"tve-u-171751cedc0\"] { margin-top: 0px !important; font-size: 9px !important; padding-top: 0px !important; }[data-css=\"tve-u-181199e669d\"] { --tve-alignment: center; float: none; height: unset; padding-top: 0px !important; padding-bottom: 0px !important; margin: 0px auto 35px !important; max-width: 979px !important; --tve-applied-max-width: 979px !important; --tve-applied-height: unset !important; }:not(#tve) [data-css=\"tve-u-18119af6159\"] { color: rgb(116, 116, 116) !important; --tcb-applied-color: rgb(116,116,116) !important; --tve-applied-color: rgb(116,116,116) !important; }[data-css=\"tve-u-184422659af\"] { margin-bottom: 35px !important; margin-top: 55px !important; }[data-css=\"tve-u-184422993dc\"] { --tve-alignment: center; float: none; z-index: 3; position: relative; margin-left: 231px !important; margin-right: 231px !important; padding-top: 0px !important; padding-bottom: 1px !important; margin-bottom: 35px !important; }[data-css=\"tve-u-170b4920a67\"] { margin-top: 10px !important; padding-top: 0px !important; }[data-css=\"tve-u-184438e479f\"] { margin-bottom: 10px !important; margin-top: 0px !important; }[data-css=\"tve-u-184438fe2b6\"] { margin-top: 0px !important; margin-bottom: 35px !important; }:not(#tve) [data-css=\"tve-u-18443abd908\"] { font-size: 39px !important; }[data-css=\"tve-u-18443aea459\"] { padding-bottom: 0px !important; margin-top: 50px !important; }:not(#tve) [data-css=\"tve-u-18443b01e1c\"] { line-height: 1.85em !important; font-size: 20px !important; }:not(#tve) [data-css=\"tve-u-18443b01e28\"] { line-height: 1.85em !important; font-size: 20px !important; }:not(#tve) [data-css=\"tve-u-18443b01e2a\"] { line-height: 1.85em !important; font-size: 20px !important; }[data-css=\"tve-u-18443ba8378\"] { font-size: 20px !important; }[data-css=\"tve-u-18443ba837a\"] { font-size: 20px !important; }[data-css=\"tve-u-18adc1287cc\"] { width: 100%; margin-top: 15px !important; }[data-css=\"tve-u-18adc1287cc\"] .tve_image_frame { height: 103.417px; }[data-css=\"tve-u-18adc12966f\"] { margin-top: -14px; margin-left: 0px; width: 100% !important; max-width: none !important; }:not(#tve) [data-css=\"tve-u-1844397bef6\"] { color: rgb(116, 116, 116) !important; --tcb-applied-color: rgb(116,116,116) !important; --tve-applied-color: rgb(116,116,116) !important; }:not(#tve) [data-css=\"tve-u-18443976146\"] { color: rgb(116, 116, 116) !important; --tcb-applied-color: rgb(116,116,116) !important; --tve-applied-color: rgb(116,116,116) !important; }:not(#tve) [data-css=\"tve-u-18443972d2f\"] { color: rgb(116, 116, 116) !important; --tcb-applied-color: rgb(116,116,116) !important; --tve-applied-color: rgb(116,116,116) !important; }[data-css=\"tve-u-18b7b4acf37\"] { margin-bottom: 30px !important; margin-top: 65px !important; }[data-css=\"tve-u-18b7b4d2456\"] { padding: 0px !important; margin-bottom: 0px !important; margin-top: 0px !important; margin-right: 0px !important; }[data-css=\"tve-u-18b7b4d2454\"] { padding: 0px !important; margin: 0px !important; background-color: transparent !important; }[data-css=\"tve-u-18b7b4d244d\"] { text-align: center; }[data-css=\"tve-u-18b7b4d244b\"] { padding: 0px 16px 16px !important; margin-top: 0px !important; margin-bottom: 20px !important; margin-right: 95px !important; }[data-css=\"tve-u-18b7b4d2453\"] { width: 37px; position: relative; top: -11px; left: 0px; margin-top: 0px !important; margin-bottom: 0px !important; }[data-css=\"tve-u-18b7b4d2453\"] img { opacity: 1; filter: grayscale(0%) blur(0px) brightness(125%) sepia(0%) invert(100%) saturate(100%) contrast(100%) hue-rotate(0deg); }:not(#tve) [data-css=\"tve-u-18b7b4d2457\"] { letter-spacing: 0px; padding-top: 0px !important; margin-top: 0px !important; padding-bottom: 0px !important; margin-bottom: 0px !important; font-size: 20px !important; text-transform: none !important; color: rgb(116, 116, 116) !important; --tcb-applied-color: rgb(116,116,116) !important; --tve-applied-color: rgb(116,116,116) !important; }[data-css=\"tve-u-18b7b4d244c\"] { box-shadow: rgba(0, 0, 0, 0.12) 0px 1px 4px 0px; border-width: medium !important; border-style: none !important; border-color: currentcolor !important; border-image: initial !important; background-color: rgb(255, 255, 255) !important; }:not(#tve) .thrv-content-box [data-css=\"tve-u-18b7b4d2452\"] p, :not(#tve) .thrv-content-box [data-css=\"tve-u-18b7b4d2452\"] li, :not(#tve) .thrv-content-box [data-css=\"tve-u-18b7b4d2452\"] blockquote, :not(#tve) .thrv-content-box [data-css=\"tve-u-18b7b4d2452\"] address, :not(#tve) .thrv-content-box [data-css=\"tve-u-18b7b4d2452\"] .tcb-plain-text, :not(#tve) .thrv-content-box [data-css=\"tve-u-18b7b4d2452\"] label { font-size: var(--tve-font-size,14px); }[data-css=\"tve-u-18b7b4d2452\"] { --tve-font-size: 14px; }:not(#tve) [data-css=\"tve-u-18b7b4d2455\"] { padding-top: 0px !important; margin-top: 0px !important; padding-bottom: 0px !important; margin-bottom: 0px !important; font-size: 20px !important; line-height: 1.75em !important; }[data-css=\"tve-u-18b7b4d2451\"] { border-radius: 4px; overflow: hidden; background-image: none !important; --tve-applied-background-image: none !important; background-color: hsla(calc(var(--tcb-main-master-h,210) - 1 ),45%,95%,calc(var(--tcb-main-master-a,1) - 0 )) !important; --tve-applied-background-color: hsla(calc(var(--tcb-main-master-h,210) - 1 ),45%,95%,calc(var(--tcb-main-master-a,1) - 0 )) !important; }[data-css=\"tve-u-18b7b4d2450\"] { margin-top: 0px !important; padding-top: 5px !important; margin-bottom: 16px !important; margin-left: 5px !important; }[data-css=\"tve-u-18b7b4d2459\"] { margin-top: 0px !important; padding-top: 5px !important; margin-bottom: 16px !important; margin-right: 5px !important; }[data-css=\"tve-u-18b7b4d244e\"] { width: 60px; border-radius: 170px; overflow: hidden; border: 4px solid rgb(255, 255, 255); --tve-applied-border: 4px solid rgb(255,255,255); box-shadow: rgba(0, 0, 0, 0.14) 0px 3px 14px 0px; --tve-applied-box-shadow: 0px 3px 14px 0px rgba(0,0,0,0.14); float: none; position: relative; margin: 0px auto -22px !important; z-index: 8 !important; }:not(#tve) [data-css=\"tve-u-18b7b4e88aa\"] { letter-spacing: 0px; padding-top: 0px !important; margin-top: 0px !important; padding-bottom: 0px !important; margin-bottom: 0px !important; font-size: 20px !important; text-transform: none !important; color: rgb(116, 116, 116) !important; --tcb-applied-color: rgb(116,116,116) !important; --tve-applied-color: rgb(116,116,116) !important; }[data-css=\"tve-u-18b7b4e88ad\"] { --tcb-applied-color: rgb(116,116,116) !important; }:not(#tve) [data-css=\"tve-u-18b7b4f9863\"] { padding-top: 0px !important; margin-top: 0px !important; padding-bottom: 0px !important; margin-bottom: 0px !important; font-size: 20px !important; line-height: 1.75em !important; }[data-css=\"tve-u-18b7b4ff96e\"] { padding: 0px !important; margin: 0px 0px 0px 7px !important; background-color: transparent !important; }[data-css=\"tve-u-18b7b563425\"] { padding: 0px 16px 16px !important; margin-top: 0px !important; margin-bottom: 20px !important; margin-left: 95px !important; }[data-css=\"tve-u-18b7fee49df\"] { width: 65%; --tve-alignment: center; float: none; margin-right: auto !important; margin-left: auto !important; margin-top: 10px !important; }[data-css=\"tve-u-18b7ff3d3b8\"] { --tve-alignment: center; float: none; margin-left: 109px !important; margin-right: 109px !important; padding-bottom: 0px !important; padding-top: 0px !important; margin-top: 55px !important; }:not(#tve) [data-css=\"tve-u-18b7ff4527e\"] { font-size: 20px !important; }[data-css=\"tve-u-18b7ff7dbec\"] { --tve-alignment: center; float: none; padding: 0px !important; margin: 0px auto 0px 0px !important; }:not(#tve) [data-css=\"tve-u-18b8005b0a1\"] { font-family: inherit !important; font-weight: var(--g-regular-weight,normal) !important; font-size: 19px !important; color: rgb(116, 116, 116) !important; --tcb-applied-color: rgb(116,116,116) !important; --tve-applied-color: rgb(116,116,116) !important; }[data-css=\"tve-u-18b8005b09b\"] { padding: 0px !important; margin: 15px 0px 20px !important; }[data-css=\"tve-u-18b8005b09d\"] { min-height: 220px; }[data-css=\"tve-u-18b8005b0a0\"] { padding: 0px 20px !important; margin-bottom: 0px !important; }[data-css=\"tve-u-18b8005b0a3\"] { background-image: linear-gradient(rgba(8, 105, 163, 0.26), rgba(8, 105, 163, 0.26)), url(\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/Panel.png\") !important; background-size: auto, cover !important; background-position: 50% 50%, 50% 50% !important; background-attachment: scroll, scroll !important; background-repeat: no-repeat, no-repeat !important; --background-image: linear-gradient(rgba(8,105,163,0.26),rgba(8,105,163,0.26)),url(\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/Panel.png\") !important; --background-size: auto,cover !important; --background-position: 50% 50%,50% 50% !important; --background-attachment: scroll,scroll !important; --background-repeat: no-repeat,no-repeat !important; --tve-applied-background-image: linear-gradient(rgba(8,105,163,0.26),rgba(8,105,163,0.26)),url(\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/Panel.png\") !important; }[data-css=\"tve-u-18b8005b0a6\"] { background-image: linear-gradient(rgba(8, 105, 163, 0.26), rgba(8, 105, 163, 0.26)), url(\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/slide-pf.png\") !important; background-size: auto, cover !important; background-position: 50% 50%, 50% 50% !important; background-attachment: scroll, scroll !important; background-repeat: no-repeat, no-repeat !important; --background-image: linear-gradient(rgba(8,105,163,0.26),rgba(8,105,163,0.26)),url(\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/slide-pf.png\") !important; --background-size: auto,cover !important; --background-position: 50% 50%,50% 50% !important; --background-attachment: scroll,scroll !important; --background-repeat: no-repeat,no-repeat !important; --tve-applied-background-image: linear-gradient(rgba(8,105,163,0.26),rgba(8,105,163,0.26)),url(\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/slide-pf.png\") !important; }[data-css=\"tve-u-18b8005b0a5\"] { padding: 0px !important; margin: 15px 0px 20px !important; }[data-css=\"tve-u-18b800756c2\"] { background-image: linear-gradient(rgba(8, 105, 163, 0.26), rgba(8, 105, 163, 0.26)), url(\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2022\/11\/Serve-to-sell-scaled.jpg\") !important; background-size: auto, cover !important; background-position: 50% 50%, 50% 50% !important; background-attachment: scroll, scroll !important; background-repeat: no-repeat, no-repeat !important; --background-image: linear-gradient(rgba(8,105,163,0.26),rgba(8,105,163,0.26)),url(\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2022\/11\/Serve-to-sell-scaled.jpg\") !important; --background-size: auto,cover !important; --background-position: 50% 50%,50% 50% !important; --background-attachment: scroll,scroll !important; --background-repeat: no-repeat,no-repeat !important; --tve-applied-background-image: linear-gradient(rgba(8,105,163,0.26),rgba(8,105,163,0.26)),url(\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2022\/11\/Serve-to-sell-scaled.jpg\") !important; }:not(#tve) [data-css=\"tve-u-18b8008a5f8\"] { font-family: inherit !important; font-weight: var(--g-regular-weight,normal) !important; font-size: 19px !important; color: rgb(116, 116, 116) !important; --tcb-applied-color: rgb(116,116,116) !important; --tve-applied-color: rgb(116,116,116) !important; font-style: normal !important; text-decoration-line: none !important; text-decoration-thickness: initial !important; text-decoration-style: initial !important; text-decoration-color: var(--tcb-text-decoration-color,initial) !important; line-height: 1.5em !important; }:not(#tve) [data-css=\"tve-u-18b8009cc48\"] { font-family: inherit !important; font-weight: var(--g-regular-weight,normal) !important; font-size: 19px !important; color: rgb(116, 116, 116) !important; --tcb-applied-color: rgb(116,116,116) !important; --tve-applied-color: rgb(116,116,116) !important; }[data-css=\"tve-u-18b8015c2b2\"] .tcb-button-link { letter-spacing: 2px; background-image: linear-gradient(var(--tcb-local-color-62516,rgb(19,114,211)),var(--tcb-local-color-62516,rgb(19,114,211))); --tve-applied-background-image: linear-gradient(var$(--tcb-local-color-62516,rgb(19,114,211)),var$(--tcb-local-color-62516,rgb(19,114,211))); background-size: auto; background-attachment: scroll; border-radius: 5px; padding-right: 18px; padding-bottom: 18px; padding-left: 18px; background-position: 50% 50%; background-repeat: no-repeat; background-color: transparent !important; padding-top: 18px !important; }[data-css=\"tve-u-18b8015c2b2\"] .tcb-button-link span { color: rgb(255, 255, 255); --tcb-applied-color: #fff; }[data-css=\"tve-u-18b8015c2b2\"] { margin-top: 0px !important; --tcb-local-color-62516: rgb(234,156,0) !important; }:not(#tve) [data-css=\"tve-u-18b80168794\"] { font-size: 20px !important; }[data-css=\"tve-u-18b8016aefd\"] .tcb-button-link { letter-spacing: 2px; background-image: linear-gradient(var(--tcb-local-color-62516,rgb(19,114,211)),var(--tcb-local-color-62516,rgb(19,114,211))); --tve-applied-background-image: linear-gradient(var$(--tcb-local-color-62516,rgb(19,114,211)),var$(--tcb-local-color-62516,rgb(19,114,211))); background-size: auto; background-attachment: scroll; border-radius: 5px; padding: 18px; background-position: 50% 50%; background-repeat: no-repeat; background-color: transparent !important; }[data-css=\"tve-u-18b8016aefd\"] .tcb-button-link span { color: rgb(255, 255, 255); --tcb-applied-color: #fff; }:not(#tve) [data-css=\"tve-u-18b8016f4a7\"] { font-size: 20px !important; }[data-css=\"tve-u-18b8016aefd\"] { margin-top: 0px !important; --tcb-local-color-62516: rgb(234,156,0) !important; }[data-css=\"tve-u-18b80172049\"] .tcb-button-link { letter-spacing: 2px; background-image: linear-gradient(var(--tcb-local-color-62516,rgb(19,114,211)),var(--tcb-local-color-62516,rgb(19,114,211))); --tve-applied-background-image: linear-gradient(var$(--tcb-local-color-62516,rgb(19,114,211)),var$(--tcb-local-color-62516,rgb(19,114,211))); background-size: auto; background-attachment: scroll; border-radius: 5px; padding: 18px; background-position: 50% 50%; background-repeat: no-repeat; background-color: transparent !important; }[data-css=\"tve-u-18b80172049\"] .tcb-button-link span { color: rgb(255, 255, 255); --tcb-applied-color: #fff; }:not(#tve) [data-css=\"tve-u-18b801788b7\"] { font-size: 20px !important; }[data-css=\"tve-u-18b80172049\"] { margin-top: 0px !important; --tcb-local-color-62516: rgb(234,156,0) !important; }[data-css=\"tve-u-18b802433ef\"] { --tve-alignment: center; float: none; padding: 0px 20px !important; margin-bottom: 0px !important; margin-left: 0px !important; margin-right: 0px !important; }[data-css=\"tve-u-18b80247a01\"] { padding-bottom: 0px !important; padding-top: 0px !important; margin-bottom: 0px !important; margin-top: 45px !important; }[data-css=\"tve-u-18b802aaa5d\"] { padding: 0px !important; margin: 15px 0px 20px !important; }:not(#tve) [data-css=\"tve-u-18bfbe0629c\"] { font-size: 19px !important; }:not(#tve) [data-css=\"tve-u-18bfbe0bf3f\"] { font-size: 19px !important; }:not(#tve) [data-css=\"tve-u-18bfbe24d02\"] { font-size: 19px !important; }[data-css=\"tve-u-18bfbe33a69\"] { width: 100%; --tve-alignment: center; float: none; margin-left: auto !important; margin-right: auto !important; margin-top: 0px !important; }:not(#tve) [data-css=\"tve-u-18bfbeda83e\"] { font-family: inherit !important; font-weight: var(--g-regular-weight,normal) !important; font-size: 19px !important; color: rgb(116, 116, 116) !important; --tcb-applied-color: rgb(116,116,116) !important; --tve-applied-color: rgb(116,116,116) !important; font-style: normal !important; text-decoration-line: none !important; text-decoration-thickness: initial !important; text-decoration-style: initial !important; text-decoration-color: var(--tcb-text-decoration-color,initial) !important; line-height: 1.5em !important; }[data-css=\"tve-u-18bfbeda843\"] { text-decoration: underline !important; }:not(#tve) [data-css=\"tve-u-18bfbedce18\"] { font-family: inherit !important; font-weight: var(--g-regular-weight,normal) !important; font-size: 19px !important; color: rgb(116, 116, 116) !important; --tcb-applied-color: rgb(116,116,116) !important; --tve-applied-color: rgb(116,116,116) !important; }[data-css=\"tve-u-18bfbedce1c\"] { text-decoration: underline !important; }:not(#tve) [data-css=\"tve-u-18bfbee280e\"] { font-family: inherit !important; font-weight: var(--g-regular-weight,normal) !important; font-size: 19px !important; color: rgb(116, 116, 116) !important; --tcb-applied-color: rgb(116,116,116) !important; --tve-applied-color: rgb(116,116,116) !important; }[data-css=\"tve-u-18bfbee2813\"] { text-decoration: underline !important; }[data-css=\"tve-u-18bfbef9c24\"] { width: 100%; --tve-alignment: center; float: none; margin: 0px auto 20px !important; }[data-css=\"tve-u-18bfbef9c24\"] img { filter: grayscale(0%) blur(0px) brightness(100%) sepia(0%) invert(0%) saturate(100%) contrast(100%) hue-rotate(0deg); }[data-css=\"tve-u-18cbfabcc63\"] { margin-bottom: 20px !important; }:not(#tve) [data-css=\"tve-u-193d96f499f\"] { font-family: inherit !important; font-weight: var(--g-regular-weight,normal) !important; font-size: 19px !important; color: rgb(94, 91, 98) !important; line-height: 1.4em !important; }[data-css=\"tve-u-193d96f49a0\"] { float: none; width: 100%; max-width: 1025px; border: 1px solid rgb(116, 116, 116); z-index: 3; position: relative; --tve-applied-border: 1px solid rgb(116,116,116); --tve-border-width: 1px; --tve-border-radius: 1px; border-radius: 1px; overflow: hidden; margin: 0px auto !important; }[data-css=\"tve-u-193d96f49a1\"] > .tcb-flex-col { padding-left: 0px; }[data-css=\"tve-u-193d96f49a1\"] { margin-left: 0px; min-height: inherit; padding: 20px !important; }[data-css=\"tve-u-193d96f49a1\"] > .tcb-flex-col > .tcb-col { min-height: 1px; justify-content: center; }[data-css=\"tve-u-193d96f49a3\"] { max-width: 64.6001%; }[data-css=\"tve-u-193d96f49a4\"] { padding: 0px !important; margin-bottom: 20px !important; margin-top: 1px !important; margin-left: 35px !important; }[data-css=\"tve-u-193d96f49a5\"] { border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; }:not(#tve) [data-css=\"tve-u-193d96f49a6\"] { font-family: inherit !important; font-weight: var(--g-bold-weight,bold) !important; font-size: 19px !important; color: rgb(94, 91, 98) !important; line-height: 1.4em !important; }[data-css=\"tve-u-193d96f49a7\"] .tcb-button-link { letter-spacing: 2px; border-radius: 5px; padding: 18px; background-image: linear-gradient(rgb(234, 156, 0), rgb(234, 156, 0)) !important; --tve-applied-background-image: linear-gradient(rgb(234,156,0),rgb(234,156,0)) !important; background-size: auto !important; background-attachment: scroll !important; background-position: 50% 50% !important; background-repeat: no-repeat !important; background-color: rgb(234, 156, 0) !important; --background-image: linear-gradient(rgb(234,156,0),rgb(234,156,0)) !important; --background-size: auto !important; --background-position: 50% 50% !important; --background-attachment: scroll !important; --background-repeat: no-repeat !important; --background-color: rgb(234,156,0) !important; --tve-applied-background-color: rgb(234,156,0) !important; }[data-css=\"tve-u-193d96f49a7\"] .tcb-button-link span { color: rgb(255, 255, 255); --tcb-applied-color: #fff; }[data-css=\"tve-u-193d96f49a7\"] { margin-top: 0px !important; margin-left: 37px !important; }:not(#tve) [data-css=\"tve-u-193d96f49a8\"] { letter-spacing: 2px; font-size: 21px !important; }[data-css=\"tve-u-193d96f49a8\"] { font-weight: var(--g-bold-weight,bold) !important; }[data-css=\"tve-u-193d96f49a9\"] { max-width: 35.4%; }[data-css=\"tve-u-193d96f49aa\"] { width: 844px; margin-top: 20px !important; }[data-css=\"tve-u-193d96f49ab\"] { margin-top: 0px; margin-left: -3.189px; width: 110% !important; max-width: none !important; }[data-css=\"tve-u-193d96f49aa\"] .tve_image_frame { height: 100%; }[data-css=\"tve-u-193d9763222\"] { margin-top: 10px !important; margin-bottom: 0px !important; padding-bottom: 0px !important; }[data-css=\"tve-u-194faca546a\"] { padding-top: 0px !important; }[data-css=\"tve-u-1957aa3e68e\"] { width: 100%; margin-top: 15px !important; }[data-css=\"tve-u-1957aa41d61\"] { margin-top: 0px; margin-left: -14.673px; width: 106% !important; max-width: none !important; }[data-css=\"tve-u-1957aa3e68e\"] .tve_image_frame { height: 100%; }[data-css=\"tve-u-1957aa8972d\"] { padding: 0px 20px !important; margin-bottom: 0px !important; margin-top: 0px !important; margin-left: 0px !important; }[data-css=\"tve-u-1957aa9697b\"] .tcb-button-link { letter-spacing: 2px; background-image: linear-gradient(var(--tcb-local-color-62516,rgb(19,114,211)),var(--tcb-local-color-62516,rgb(19,114,211))); --tve-applied-background-image: linear-gradient(var$(--tcb-local-color-62516,rgb(19,114,211)),var$(--tcb-local-color-62516,rgb(19,114,211))); background-size: auto; background-attachment: scroll; border-radius: 5px; padding: 18px; background-position: 50% 50%; background-repeat: no-repeat; background-color: transparent !important; }[data-css=\"tve-u-1957aa9697b\"] .tcb-button-link span { color: rgb(255, 255, 255); --tcb-applied-color: #fff; }[data-css=\"tve-u-1957aa9697b\"] { margin-top: 0px !important; --tcb-local-color-62516: rgb(234,156,0) !important; }:not(#tve) [data-css=\"tve-u-1957aa9697e\"] { font-size: 20px !important; }[data-css=\"tve-u-1957aa9746a\"] { max-width: 24.9999%; }:not(#tve) [data-css=\"tve-u-1957aaece95\"] { font-family: inherit !important; font-weight: var(--g-regular-weight,normal) !important; font-size: 19px !important; color: rgb(116, 116, 116) !important; line-height: 1.5em !important; --tcb-applied-color: rgb(116,116,116) !important; --tve-applied-color: rgb(116,116,116) !important; }[data-css=\"tve-u-1958101c11e\"] { width: 100%; --tve-alignment: center; float: none; margin-left: auto !important; margin-right: auto !important; margin-top: 9px !important; }[data-css=\"tve-u-19581030774\"] { margin-left: 100px !important; margin-right: 100px !important; }:not(#tve) [data-css=\"tve-u-19efa1e3442\"] { border-width: 0px; }:not(#tve) [data-css=\"tve-u-19efa1e3443\"] > .tve_table > thead > tr > th { background-color: rgba(0, 172, 236, 0.9); }:not(#tve) [data-css=\"tve-u-19efa1e3443\"] > .tve_table > tbody > tr:nth-child(2n) > td { background-color: rgba(0, 172, 236, 0.08); }:not(#tve) [data-css=\"tve-u-19efa1e3443\"] > .tve_table > tbody > tr > td { background-color: rgb(255, 255, 255); }:not(#tve) [data-css=\"tve-u-19efa1e3445\"] p, :not(#tve) [data-css=\"tve-u-19efa1e3445\"] li, :not(#tve) [data-css=\"tve-u-19efa1e3445\"] blockquote, :not(#tve) [data-css=\"tve-u-19efa1e3445\"] address, :not(#tve) [data-css=\"tve-u-19efa1e3445\"] .tcb-plain-text, :not(#tve) [data-css=\"tve-u-19efa1e3445\"] label, :not(#tve) [data-css=\"tve-u-19efa1e3445\"] h1, :not(#tve) [data-css=\"tve-u-19efa1e3445\"] h2, :not(#tve) [data-css=\"tve-u-19efa1e3445\"] h3, :not(#tve) [data-css=\"tve-u-19efa1e3445\"] h4, :not(#tve) [data-css=\"tve-u-19efa1e3445\"] h5, :not(#tve) [data-css=\"tve-u-19efa1e3445\"] h6 { color: rgb(255, 255, 255); }:not(#tve) [data-css=\"tve-u-19efa1e3449\"] p, :not(#tve) [data-css=\"tve-u-19efa1e3449\"] li, :not(#tve) [data-css=\"tve-u-19efa1e3449\"] blockquote, :not(#tve) [data-css=\"tve-u-19efa1e3449\"] address, :not(#tve) [data-css=\"tve-u-19efa1e3449\"] .tcb-plain-text, :not(#tve) [data-css=\"tve-u-19efa1e3449\"] label, :not(#tve) [data-css=\"tve-u-19efa1e3449\"] h1, :not(#tve) [data-css=\"tve-u-19efa1e3449\"] h2, :not(#tve) [data-css=\"tve-u-19efa1e3449\"] h3, :not(#tve) [data-css=\"tve-u-19efa1e3449\"] h4, :not(#tve) [data-css=\"tve-u-19efa1e3449\"] h5, :not(#tve) [data-css=\"tve-u-19efa1e3449\"] h6 { color: rgb(102, 102, 102); }[data-css=\"tve-u-19efa1e3443\"] .tve_table td, [data-css=\"tve-u-19efa1e3443\"] .tve_table th { text-align: center; padding: 30px; }:not(#tve) [data-css=\"tve-u-19efa1e3442\"] > tbody > tr > td { border: 1px solid rgb(238, 238, 238); }:not(#tve) [data-css=\"tve-u-19efa1e344c\"] { --g-regular-weight: 400; --g-bold-weight: 500; font-size: 23px !important; font-family: \"Open Sans\" !important; font-weight: var(--g-regular-weight,normal) !important; }:not(#tve) [data-css=\"tve-u-19efa1e344e\"] { --g-regular-weight: 400; --g-bold-weight: 500; font-size: 23px !important; font-family: \"Open Sans\" !important; font-weight: var(--g-regular-weight,normal) !important; }[data-css=\"tve-u-19efa1e344c\"] strong { font-weight: 500 !important; }[data-css=\"tve-u-19efa1e344e\"] strong { font-weight: 500 !important; }[data-css=\"tve-u-19efa1e3443\"] { margin-bottom: 0px !important; margin-left: 51px !important; margin-right: 51px !important; }:not(#tve) [data-css=\"tve-u-19efa1e344c\"] strong { font-weight: 500 !important; }:not(#tve) [data-css=\"tve-u-19efa1e344e\"] strong { font-weight: 500 !important; }:not(#tve) [data-css=\"tve-u-19efa1e344f\"] { font-size: 19px !important; line-height: 1.3em !important; }[data-css=\"tve-u-19efa1e3450\"] { background-image: none !important; --background-image: none !important; --tve-applied-background-image: none !important; }[data-css=\"tve-u-19efa1e3451\"] { font-size: 21px; margin-left: auto; margin-right: auto; width: 21px; height: 21px; --tcb-local-color-icon: rgb(237,180,9); --tcb-local-color-var: rgb(237,180,9); --tve-icon-size: 21px; margin-bottom: 0px !important; margin-top: 0px !important; }[data-css=\"tve-u-19efa1e3452\"] { background-image: none !important; --background-image: none !important; --tve-applied-background-image: none !important; padding-bottom: 0px !important; padding-top: 0px !important; }:not(#tve) [data-css=\"tve-u-19efa1e3451\"] > :first-child { color: rgb(237, 180, 9); --tve-applied-color: rgb(237,180,9); }[data-css=\"tve-u-19efa1e3453\"] { font-size: 23px; margin-left: auto; margin-right: auto; width: 23px; height: 23px; --tcb-local-color-icon: rgb(23,151,237); --tcb-local-color-var: rgb(23,151,237); --tve-icon-size: 23px; margin-top: 0px !important; margin-bottom: 5px !important; }:not(#tve) [data-css=\"tve-u-19efa1e3453\"] > :first-child { color: rgb(23, 151, 237); --tve-applied-color: rgb(23,151,237); }[data-css=\"tve-u-19efa1e3454\"] { font-size: 23px; margin-left: auto; margin-right: auto; width: 23px; height: 23px; --tcb-local-color-icon: rgb(23,151,237); --tcb-local-color-var: rgb(23,151,237); --tve-icon-size: 23px; margin-top: 0px !important; margin-bottom: 0px !important; }:not(#tve) [data-css=\"tve-u-19efa1e3454\"] > :first-child { color: rgb(23, 151, 237); --tve-applied-color: rgb(23,151,237); }[data-css=\"tve-u-19efa1e3455\"] { font-size: 25px; margin-left: auto; margin-right: auto; width: 25px; height: 25px; --tcb-local-color-icon: rgb(237,180,9); --tcb-local-color-var: rgb(237,180,9); --tve-icon-size: 25px; --tcb-icon-rotation-angle: 1deg; margin-top: 0px !important; margin-bottom: 0px !important; }:not(#tve) [data-css=\"tve-u-19efa1e3455\"] > :first-child { color: rgb(237, 180, 9); --tve-applied-color: rgb(237,180,9); }[data-css=\"tve-u-19efa1e3456\"] { font-size: 25px; margin-left: auto; margin-right: auto; width: 25px; height: 25px; --tcb-local-color-icon: rgb(237,180,9); --tcb-local-color-var: rgb(237,180,9); --tve-icon-size: 25px; margin-top: 0px !important; margin-bottom: 0px !important; }:not(#tve) [data-css=\"tve-u-19efa1e3456\"] > :first-child { color: rgb(237, 180, 9); --tve-applied-color: rgb(237,180,9); }[data-css=\"tve-u-19efa1ed776\"] { --tve-alignment: center; float: none; margin-left: 51px !important; margin-right: 51px !important; padding-bottom: 0px !important; padding-top: 0px !important; }[data-css=\"tve-u-19efa27df7e\"] { margin-left: 255px !important; margin-right: 255px !important; }:not(#tve) [data-css=\"tve-u-19efa2832e7\"] { font-size: 20px !important; }}@media (max-width: 1023px){#lg-l3tzseo4 .tcb-file-upload-btn { display: block; max-width: 41%; width: 41%; }[data-css=\"tve-u-18b7b4d244b\"] { margin-top: 8px !important; margin-bottom: 8px !important; }[data-css=\"tve-u-18b7b563425\"] { margin-top: 8px !important; margin-bottom: 8px !important; }[data-css=\"tve-u-18b8005b0a5\"] { margin-top: 0px !important; }:not(#tve) [data-css=\"tve-u-19efa1e344c\"] { font-size: 16px !important; }:not(#tve) [data-css=\"tve-u-19efa1e344e\"] { font-size: 16px !important; }}@media (max-width: 767px){:not(#tve) #lg-l3tzseo4 .tve_lg_regular_input:not(.tcb-excluded-from-group-item) input, :not(#tve) #lg-l3tzseo4 .tve_lg_regular_input:not(.tcb-excluded-from-group-item) textarea { padding: 14px !important; }#lg-l3tzseo4 .tve_lg_dropdown:not(.tcb-excluded-from-group-item) { padding: 14px !important; }:not(#tve) #lg-l3tzseo4 .tve_lg_regular_input#lg-kcf040v8 input, :not(#tve) #lg-l3tzseo4 .tve_lg_regular_input#lg-kcf040v8 textarea { padding: 14px !important; }#lg-l3tzseo4 .tcb-file-upload-btn { display: block; max-width: 100%; width: 100%; 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