{"id":23712,"date":"2020-11-02T19:43:29","date_gmt":"2020-11-02T18:43:29","guid":{"rendered":"https:\/\/customerserviceculture.com\/?page_id=23712"},"modified":"2024-12-05T17:39:39","modified_gmt":"2024-12-05T16:39:39","slug":"newsletter","status":"publish","type":"page","link":"https:\/\/customerserviceculture.com\/en\/newsletter\/","title":{"rendered":"Newsletter1"},"content":{"rendered":"

Stay abreast of Digital Customer Service<\/h1>\n

Expect regular gems in your inbox. <\/p>\n

\"Paolo<\/span><\/p>\n

I want to subscribe now<\/h2>\n

What readers say<\/h2>\n

\"Fabio<\/span>\"\"<\/span><\/p>\n

Customer Service Culture is my way to withdraw myself from routine looking from an external standpoint with one eye as a professional and the other as a customer. Also for this reason thursday mornings have become unmissable dates to broaden my daily vision as for digital customer service.<\/p>\n

Fabio Ferri <\/strong><\/h4>\n

Head of Business Operations, Call2Net<\/h4>\n

\"Lara<\/span>\"\"<\/span><\/p>\n

The newsletter and the podcast are essential for me. Paolo conveys great enthusiasm addressing such a crucial business topic as Digital Customer Service. What I appreciate most is concreteness: real cases which become starting points to improve digital support, thus relationships with customers.<\/p>\n

Lara Milani <\/strong><\/h4>\n

Web marketing specialist, Esosphera<\/p>\n

\"Francesco<\/span>\"\"<\/span><\/p>\n

Paolo Fabrizio is one of the best Italian podcasters. Thanks to his direct and engaging communication style, he is able to convey all his knowledge and experience of digital customer service. I also had the opportunity to be interviewed on his podcast and appreciating his expertise combined with passion.<\/p>\n

Francesco Baschieri<\/strong><\/h4>\n

CEO & Founder Spreaker, Voxnest<\/p>\n

Get me in the loop!<\/h2>\n","protected":false},"excerpt":{"rendered":"

Stay abreast of Digital Customer Service Expect regular gems in your inbox.  I want to subscribe now What readers say Customer Service Culture is my way to withdraw myself from routine looking from an external standpoint with one eye as a professional and the other as a customer. Also for this reason thursday mornings have […]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","tve_updated_post":"

Stay abreast of Digital Customer Service<\/h1><\/div>

Expect regular gems in your inbox. <\/p><\/div>

\"Paolo<\/span><\/div>

I want to subscribe now<\/h2><\/div>

[all_form_fields]","email_confirmation_subject":"Your submission was received","email_confirmation_message":"Hello,

Thanks for contacting us. We'll get back to you as soon as possible with the information you need .

Best regards,
[wp_site_title]","send_confirmation_email":false,"show_errors":false}]},"extra":{},"captcha":0,"custom_tags":{},"inputs":{"name":{"id":"name","label":"name","type":"name"},"email":{"id":"email","label":"email","type":"email"}},"form_identifier":"newsletter1-form-ym23h8","form_type":"lead_generation"}__TCB_FORM__\" data-settings-id=\"23714\">\n\t
\n\t\t
\n\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t
__CONFIG_colors_palette__{\"active_palette\":0,\"config\":{\"colors\":{\"cf6ff\":{\"name\":\"Main Color\",\"parent\":-1},\"73c8d\":{\"name\":\"Dark Accent\",\"parent\":\"cf6ff\"}},\"gradients\":[]},\"palettes\":[{\"name\":\"Default\",\"value\":{\"colors\":{\"cf6ff\":{\"val\":\"rgb(20, 115, 210)\",\"hsl\":{\"h\":210,\"s\":0.82,\"l\":0.45}},\"73c8d\":{\"val\":\"rgb(21, 89, 162)\",\"hsl_parent_dependency\":{\"h\":211,\"s\":0.77,\"l\":0.35}}},\"gradients\":[]}}]}__CONFIG_colors_palette__<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\tSign Up<\/span><\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/form>\n\t<\/div>\n<\/div>
\n
<\/div>\n

What readers say<\/h2><\/div>
__CONFIG_group_edit__{\"kcanr8vu\":{\"name\":\"Quote Image\",\"singular\":\"-- Image %s\"},\"kcanried\":{\"name\":\"Text\",\"singular\":\"-- Text %s\"},\"kcanrn1x\":{\"name\":\"Name\",\"singular\":\"-- Text %s\"},\"kcanrtg9\":{\"name\":\"Text Box\",\"singular\":\"-- Content Box %s\"},\"kcc7n14o\":{\"name\":\"Image\",\"singular\":\"-- Image %s\"},\"kcc7ngdp\":{\"name\":\"Testimonial Box\",\"singular\":\"-- Content Box %s\"},\"kcc7nn63\":{\"name\":\"Main Column\",\"singular\":\"-- Column %s\"},\"kcc7nucy\":{\"name\":\"Main Columns\",\"singular\":\"-- Columns %s\"}}__CONFIG_group_edit__<\/div>\n
<\/div>\n
\n\t
<\/div>\n\t
\"Fabio<\/span><\/div>
\n\t
<\/div>\n\t
\"\"<\/span><\/div>

Customer Service Culture is my way to withdraw myself from routine looking from an external standpoint with one eye as a professional and the other as a customer. Also for this reason thursday mornings have become unmissable dates to broaden my daily vision as for digital customer service.<\/p><\/div><\/div>\n<\/div>

Fabio Ferri <\/strong><\/h4>

Head of Business Operations, Call2Net<\/h4><\/div><\/div>\n<\/div><\/div><\/div>
\n\t
<\/div>\n\t
\"Lara<\/span><\/div>
\n\t
<\/div>\n\t
\"\"<\/span><\/div>

The newsletter and the podcast are essential for me. Paolo conveys great enthusiasm addressing such a crucial business topic as Digital Customer Service. What I appreciate most is concreteness: real cases which become starting points to improve digital support, thus relationships with customers.<\/p><\/div><\/div>\n<\/div>

Lara Milani <\/strong><\/h4>

Web marketing specialist, Esosphera<\/p><\/div><\/div>\n<\/div><\/div><\/div>

\n\t
<\/div>\n\t
\"Francesco<\/span><\/div>
\n\t
<\/div>\n\t
\"\"<\/span><\/div>

Paolo Fabrizio is one of the best Italian podcasters. Thanks to his direct and engaging communication style, he is able to convey all his knowledge and experience of digital customer service. I also had the opportunity to be interviewed on his podcast and appreciating his expertise combined with passion.<\/p><\/div><\/div>\n<\/div>

Francesco Baschieri<\/strong><\/h4>

CEO & Founder Spreaker, Voxnest<\/p><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div>

Get me in the loop!<\/h2><\/div>
__CONFIG_colors_palette__{\"active_palette\":0,\"config\":{\"colors\":{\"3aaa8\":{\"name\":\"Main accent\",\"parent\":-1},\"c656f\":{\"name\":\"Accent Light\",\"parent\":\"3aaa8\",\"lock\":{\"lightness\":1,\"saturation\":1}}},\"gradients\":[]},\"palettes\":[{\"name\":\"Default\",\"value\":{\"colors\":{\"3aaa8\":{\"val\":\"rgb(23, 151, 237)\"},\"c656f\":{\"val\":\"rgb(241, 246, 248)\",\"hsl_parent_dependency\":{\"h\":203,\"l\":0.96,\"s\":0.33}}},\"gradients\":[]},\"original\":{\"colors\":{\"3aaa8\":{\"val\":\"rgb(47, 138, 229)\",\"hsl\":{\"h\":210,\"s\":0.77,\"l\":0.54,\"a\":1}},\"c656f\":{\"val\":\"rgb(243, 246, 249)\",\"hsl_parent_dependency\":{\"h\":209,\"s\":0.33,\"l\":0.96,\"a\":1}}},\"gradients\":[]}}]}__CONFIG_colors_palette__<\/div>\n\t
<\/div>
<\/div>
<\/div>
__CONFIG_colors_palette__{\"active_palette\":0,\"config\":{\"colors\":{\"d8d0c\":{\"name\":\"Main Color\",\"parent\":-1},\"4a715\":{\"name\":\"Dark Accent\",\"parent\":\"d8d0c\"}},\"gradients\":[]},\"palettes\":[{\"name\":\"Default\",\"value\":{\"colors\":{\"d8d0c\":{\"val\":\"rgb(23, 151, 237)\",\"hsl\":{\"h\":204,\"s\":0.86,\"l\":0.51}},\"4a715\":{\"val\":\"rgb(14, 135, 216)\",\"hsl_parent_dependency\":{\"h\":204,\"l\":0.45,\"s\":0.88}}},\"gradients\":[]}}]}__CONFIG_colors_palette__<\/div>Subscribe<\/span><\/span><\/a><\/div><\/div><\/form><\/div>\n
__CONFIG_lead_generation_code__<span style=\"display:none\">mailchimp<\/span>\n<div id=\"mc_embed_signup\">\n<form action=\"\/\/socialmediascrum.us9.list-manage.com\/subscribe\/post?u=d01d07b3447543ffe5c8c5a64&id=fdf507f6f0\" method=\"post\" id=\"mc-embedded-subscribe-form\" name=\"mc-embedded-subscribe-form\" class=\"validate\" target=\"_blank\" novalidate>\n<div id=\"mc_embed_signup_scroll\">\n<h2>Iscriviti alla newsletter di Social Media Scrum<\/h2>\n<div class=\"indicates-required\"><span class=\"asterisk\">*<\/span> indicates required<\/div>\n<div class=\"mc-field-group\">\n<label for=\"mce-MMERGE1\">Nome <span class=\"asterisk\">*<\/span>\n<\/label>\n<input type=\"text\" value=\"\" name=\"MMERGE1\" class=\"required\" id=\"mce-MMERGE1\">\n<\/div>\n<div class=\"mc-field-group\">\n<label for=\"mce-MMERGE2\">Cognome <span class=\"asterisk\">*<\/span>\n<\/label>\n<input type=\"text\" value=\"\" name=\"MMERGE2\" class=\"required\" id=\"mce-MMERGE2\">\n<\/div>\n<div class=\"mc-field-group\">\n<label for=\"mce-EMAIL\">Email <span class=\"asterisk\">*<\/span>\n<\/label>\n<input type=\"email\" value=\"\" name=\"EMAIL\" class=\"required email\" id=\"mce-EMAIL\">\n<\/div>\n<div id=\"mce-responses\" class=\"clear\">\n<div class=\"response\" id=\"mce-error-response\" style=\"display:none\"><\/div>\n<div class=\"response\" id=\"mce-success-response\" style=\"display:none\"><\/div>\n<\/div>\n<div style=\"position: absolute; left: -5000px;\" aria-hidden=\"true\"><input type=\"text\" name=\"b_d01d07b3447543ffe5c8c5a64_fdf507f6f0\" tabindex=\"-1\" value=\"\"><\/div>\n<div class=\"clear\"><input type=\"submit\" value=\"Subscribe\" name=\"subscribe\" id=\"mc-embedded-subscribe\" class=\"button\"><\/div>\n<\/div>\n<\/form>\n<\/div>\n__CONFIG_lead_generation_code__<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div>
\n\t
<\/div>\n\t
\n
\n\t\n\t\t\n\t\t
\n\t\t\t\n\t\t\t\t\n\t\t\t\t\t\n <\/path>\n <\/svg>\n\t\t\t\t<\/span>\n\t\t\t\tShare<\/span>\n\t\t\t\t0<\/span>\n\t\t\t<\/a>\n\t\t<\/div>\n\t\t\n\t\n<\/div>\n<\/div><\/div>\n<\/div>","tve_custom_css":"@media (min-width: 300px){:not(#tve) [data-css=\"tve-u-1758a4d2806\"] { font-weight: var(--g-regular-weight,normal) !important; font-size: 51px !important; font-family: Arial, Helvetica, sans-serif !important; }:not(#tve) [data-css=\"tve-u-1758a4d2807\"] { font-size: 33px !important; font-family: Arial, Helvetica, sans-serif !important; font-weight: var(--g-regular-weight,normal) !important; }[data-css=\"tve-u-1758a4d2809\"] { float: none; z-index: 3; position: relative; margin-left: auto !important; margin-right: auto !important; padding-bottom: 0px !important; padding-top: 0px !important; }[data-css=\"tve-u-1758a4e52ae\"] { margin-bottom: 0px !important; padding-bottom: 0px !important; }:not(#tve) [data-css=\"tve-u-1758a4e52b0\"] { font-family: Arial, Helvetica, sans-serif !important; font-weight: var(--g-regular-weight,normal) !important; font-size: 33px !important; }[data-css=\"tve-u-1758a4edae3\"] { --tcb-local-color-bcd13: rgb(47,138,229); --form-color: --tcb-tpl-color-0; float: none; margin: 0px auto !important; max-width: 1080px !important; padding: 0px !important; --tcb-local-color-3aaa8: rgb(23,151,237) !important; --tcb-local-color-c656f: rgb(241,246,248) !important; }[data-css=\"tve-u-1758a4f3986\"] { margin-bottom: 0px !important; padding-bottom: 0px !important; padding-top: 0px !important; }[data-css=\"tve-u-1758a4f3988\"] { background-image: none !important; }[data-css=\"tve-u-1758a4f3989\"] { padding: 30px 20px !important; margin-top: 0px !important; margin-bottom: 0px !important; }[data-css=\"tve-u-1758a4f398a\"] { max-width: 1080px; min-width: auto; min-height: 181px !important; }:not(#tve) [data-css=\"tve-u-1758a4f398b\"] { font-family: Arial, Helvetica, sans-serif !important; font-weight: var(--g-regular-weight,normal) !important; font-size: 33px !important; }[data-css=\"tve-u-1758a4f398c\"] { margin: 0px 0px 20px !important; padding: 1px !important; }[data-css=\"tve-u-1758a4f398d\"] { padding: 0px !important; margin-bottom: 0px !important; margin-top: 0px !important; }[data-css=\"tve-u-1758a4f398e\"] { padding: 0px !important; margin: 0px !important; background-color: transparent !important; }[data-css=\"tve-u-1758a4f398f\"] { padding: 0px !important; }[data-css=\"tve-u-1758a4f3990\"] { margin: 0px !important; }[data-css=\"tve-u-1758a4f3991\"] { text-align: center; }[data-css=\"tve-u-1758a4f3992\"] { padding: 16px !important; margin-top: 0px !important; margin-bottom: 20px !important; }[data-css=\"tve-u-1758a4f3994\"] { background-color: transparent !important; }[data-css=\"tve-u-1758a4f3995\"] { width: 37px; position: relative; top: -11px; left: 0px; margin-top: 0px !important; margin-bottom: 0px !important; }[data-css=\"tve-u-1758a4f3995\"] img { opacity: 1; filter: grayscale(0%) blur(0px) brightness(125%) sepia(0%) invert(100%) saturate(100%) contrast(100%) hue-rotate(0deg); }[data-css=\"tve-u-1758a4f3996\"] { margin-top: 0px !important; padding-top: 5px !important; margin-bottom: 16px !important; }:not(#tve) [data-css=\"tve-u-1758a4f3997\"] { letter-spacing: 0px; padding-top: 0px !important; margin-top: 0px !important; padding-bottom: 0px !important; margin-bottom: 0px !important; font-size: 17px !important; text-transform: none !important; color: hsla(var(--tcb-main-master-h,210),var(--tcb-main-master-s,77%),var(--tcb-main-master-l,54%),1) !important; --tcb-applied-color: hsla(var(--tcb-main-master-h,210),var(--tcb-main-master-s,77%),var(--tcb-main-master-l,54%),1) !important; --tve-applied-color: hsla(var(--tcb-main-master-h,210),var(--tcb-main-master-s,77%),var(--tcb-main-master-l,54%),1) !important; font-family: Arial, Helvetica, sans-serif !important; font-weight: var(--g-regular-weight,normal) !important; }[data-css=\"tve-u-1758a4f3998\"] { box-shadow: rgba(0, 0, 0, 0.12) 0px 1px 4px 0px; border: none !important; background-color: rgb(255, 255, 255) !important; }:not(#tve) .thrv-content-box [data-css=\"tve-u-1758a4f3999\"] p, :not(#tve) .thrv-content-box [data-css=\"tve-u-1758a4f3999\"] li, :not(#tve) .thrv-content-box [data-css=\"tve-u-1758a4f3999\"] blockquote, :not(#tve) .thrv-content-box [data-css=\"tve-u-1758a4f3999\"] address, :not(#tve) .thrv-content-box [data-css=\"tve-u-1758a4f3999\"] .tcb-plain-text, :not(#tve) .thrv-content-box [data-css=\"tve-u-1758a4f3999\"] label { font-size: var(--tve-font-size,14px); }[data-css=\"tve-u-1758a4f3999\"] { --tve-font-size: 14px; }:not(#tve) [data-css=\"tve-u-1758a4f399a\"] { padding-top: 0px !important; margin-top: 0px !important; padding-bottom: 0px !important; margin-bottom: 0px !important; font-size: 17px !important; line-height: 1.75em !important; font-family: Arial, Helvetica, sans-serif !important; font-weight: var(--g-regular-weight,normal) !important; }[data-css=\"tve-u-1758a4f399b\"] { border-radius: 4px; overflow: hidden; background-image: none !important; --tve-applied-background-image: none !important; background-color: hsla(calc(var(--tcb-main-master-h,210) - 1 ),45%,95%,1) !important; --tve-applied-background-color: hsla(calc(var(--tcb-main-master-h,210) - 1 ),45%,95%,1) !important; }[data-css=\"tve-u-1758a4f399d\"] { margin-top: 0px !important; padding-top: 5px !important; margin-bottom: 16px !important; }[data-css=\"tve-u-1758a4f399e\"] { margin-top: 0px !important; padding-top: 5px !important; margin-bottom: 16px !important; }[data-css=\"tve-u-1758a4f399f\"] { width: 111px; border-radius: 170px; overflow: hidden; border: 4px solid rgb(255, 255, 255); --tve-applied-border: 4px solid rgb(255,255,255); box-shadow: rgba(0, 0, 0, 0.14) 0px 3px 14px 0px; --tve-applied-box-shadow: 0px 3px 14px 0px rgba(0,0,0,0.14); float: none; position: relative; margin: 0px auto -22px !important; z-index: 8 !important; }:not(#tve) [data-css=\"tve-u-1758a4f39a0\"] { font-family: Arial, Helvetica, sans-serif !important; font-weight: var(--g-regular-weight,normal) !important; font-size: 17px !important; color: rgb(23, 152, 238) !important; --tcb-applied-color: rgb(23,152,238) !important; --tve-applied-color: rgb(23,152,238) !important; }:not(#tve) [data-css=\"tve-u-1758a4f39a1\"] { color: rgb(23, 152, 238) !important; --tcb-applied-color: rgb(23,152,238) !important; --tve-applied-color: rgb(23,152,238) !important; font-size: 17px !important; font-family: Arial, Helvetica, sans-serif !important; font-weight: var(--g-regular-weight,normal) !important; }[data-css=\"tve-u-1758a4f399f\"] .tve_image_frame { height: 98.88px; }[data-css=\"tve-u-1758a4f39a2\"] { margin-top: -1px; margin-left: 0px; width: 100% !important; max-width: none !important; }[data-css=\"tve-u-1758a4f39a3\"] { margin-top: -1px; margin-left: 0px; width: 100% !important; max-width: none !important; }[data-css=\"tve-u-1758a4f39a4\"] { width: 100% !important; max-width: none !important; }[data-css=\"tve-u-1758a4f90b9\"] .tve_social_items { font-size: 12px !important; }[data-css=\"tve-u-1758a4f90b9\"] { float: none; margin-left: auto !important; margin-right: auto !important; }[data-css=\"tve-u-1758a4f90ba\"] { min-height: 1px !important; }[data-css=\"tve-u-1758a7f9911\"] { --tve-alignment: center; float: none; margin-left: auto !important; margin-right: auto !important; padding-top: 0px !important; padding-bottom: 0px !important; }[data-css=\"tve-u-18b0e8cb3aa\"] { width: 100%; margin-bottom: 50px !important; }[data-css=\"tve-u-18b0e913717\"] { --tcb-local-color-bcd13: rgb(47,138,229); --form-color: --tcb-tpl-color-0; float: none; margin: 0px auto !important; max-width: 1080px !important; padding: 0px !important; --tcb-local-color-3aaa8: rgb(23,151,237) !important; --tcb-local-color-c656f: rgb(241,246,248) !important; }:not(#tve) [data-css=\"tve-u-18b0e91371b\"] { color: rgb(255, 255, 255) !important; --tcb-applied-color: rgb(255,255,255) !important; --tve-applied-color: rgb(255,255,255) !important; }#lg-lnh8zyug .tve-form-button { display: block; max-width: 100%; width: 100%; --tcb-local-color-d8d0c: rgb(23,151,237) !important; --tcb-local-color-4a715: rgb(14,135,216) !important; }#lg-kgqdl103 .tve-form-button { display: block; max-width: 100%; width: 100%; --tcb-local-color-d8d0c: rgb(23,151,237) !important; --tcb-local-color-4a715: rgb(14,135,216) !important; --tcb-local-color-cf6ff: rgb(20,115,210); --tcb-local-color-73c8d: rgb(21,89,162); min-width: 100%; }:not(#tve) #lg-kgqdl103 .tve-form-button:hover .tcb-button-link { background-color: var(--tcb-local-color-73c8d) !important; }#lg-kgqdl103 .tve-form-button .tcb-button-link { letter-spacing: 2px; border-radius: 5px; padding: 18px; background-color: var(--tcb-local-color-cf6ff) !important; }#lg-kgqdl103 .tve-form-button .tcb-button-link span { color: rgb(255, 255, 255); --tcb-applied-color: #fff; }}@media (max-width: 1023px){[data-css=\"tve-u-1758a4edae3\"] { max-width: 100% !important; }[data-css=\"tve-u-1758a4f398f\"] { flex-flow: row-reverse wrap-reverse !important; }[data-css=\"tve-u-1758a4f3992\"] { margin-top: 8px !important; margin-bottom: 8px !important; }[data-css=\"tve-u-18b0e913717\"] { max-width: 100% !important; }}@media (max-width: 767px){[data-css=\"tve-u-1758a4f3989\"] { padding-left: 10px !important; padding-right: 10px !important; }[data-css=\"tve-u-1758a4f398d\"] { padding: 0px !important; margin: 0px !important; }[data-css=\"tve-u-1758a4f398e\"] { margin-top: 0px !important; }[data-css=\"tve-u-1758a4f398f\"] { flex-flow: wrap !important; }[data-css=\"tve-u-1758a4f3992\"] { margin-bottom: 8px !important; }[data-css=\"tve-u-1758a4f398f\"] > .tcb-flex-col { flex-basis: 390px !important; }}","tve_user_custom_css":"","tve_globals":{"e":"1","font_cls":[]},"tcb2_ready":1,"tcb_editor_enabled":1,"tve_landing_page":"","_tve_header":"0","_tve_footer":"0"},"class_list":["post-23712","page","type-page","status-publish","hentry"],"yoast_head":"\nNewsletter1 - Customer Service Culture<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/customerserviceculture.com\/en\/newsletter\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Newsletter1 - Customer Service Culture\" \/>\n<meta property=\"og:description\" content=\"Stay abreast of Digital Customer Service Expect regular gems in your inbox.  I want to subscribe now What readers say Customer Service Culture is my way to withdraw myself from routine looking from an external standpoint with one eye as a professional and the other as a customer. Also for this reason thursday mornings have […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/customerserviceculture.com\/en\/newsletter\/\" \/>\n<meta property=\"og:site_name\" content=\"Customer Service Culture\" \/>\n<meta property=\"article:modified_time\" content=\"2024-12-05T16:39:39+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/Paolo-Fabrizio-banner.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/customerserviceculture.com\\\/en\\\/newsletter\\\/\",\"url\":\"https:\\\/\\\/customerserviceculture.com\\\/en\\\/newsletter\\\/\",\"name\":\"Newsletter1 - Customer Service Culture\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/customerserviceculture.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/customerserviceculture.com\\\/en\\\/newsletter\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/customerserviceculture.com\\\/en\\\/newsletter\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/customerserviceculture.com\\\/wp-content\\\/uploads\\\/2023\\\/10\\\/Paolo-Fabrizio-banner.png\",\"datePublished\":\"2020-11-02T18:43:29+00:00\",\"dateModified\":\"2024-12-05T16:39:39+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/customerserviceculture.com\\\/en\\\/newsletter\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/customerserviceculture.com\\\/en\\\/newsletter\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/customerserviceculture.com\\\/en\\\/newsletter\\\/#primaryimage\",\"url\":\"https:\\\/\\\/customerserviceculture.com\\\/wp-content\\\/uploads\\\/2023\\\/10\\\/Paolo-Fabrizio-banner.png\",\"contentUrl\":\"https:\\\/\\\/customerserviceculture.com\\\/wp-content\\\/uploads\\\/2023\\\/10\\\/Paolo-Fabrizio-banner.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/customerserviceculture.com\\\/en\\\/newsletter\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/customerserviceculture.com\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Newsletter1\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/customerserviceculture.com\\\/#website\",\"url\":\"https:\\\/\\\/customerserviceculture.com\\\/\",\"name\":\"Customer Service Culture\",\"description\":\"Conversations that sell\",\"publisher\":{\"@id\":\"https:\\\/\\\/customerserviceculture.com\\\/#\\\/schema\\\/person\\\/cf6fce8fc34dc42008bd61ead2384c45\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/customerserviceculture.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":[\"Person\",\"Organization\"],\"@id\":\"https:\\\/\\\/customerserviceculture.com\\\/#\\\/schema\\\/person\\\/cf6fce8fc34dc42008bd61ead2384c45\",\"name\":\"Paolo Fabrizio\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/3198a2e3072541994ab3cfbc26ac8d963f5eed16d934f5465c870f822a730e52?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/3198a2e3072541994ab3cfbc26ac8d963f5eed16d934f5465c870f822a730e52?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/3198a2e3072541994ab3cfbc26ac8d963f5eed16d934f5465c870f822a730e52?s=96&d=mm&r=g\",\"caption\":\"Paolo Fabrizio\"},\"logo\":{\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/3198a2e3072541994ab3cfbc26ac8d963f5eed16d934f5465c870f822a730e52?s=96&d=mm&r=g\"},\"description\":\"Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, \u00e8 autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Universit\u00e0 Bicocca di Milano\",\"sameAs\":[\"http:\\\/\\\/socialmediascrum.com\",\"https:\\\/\\\/www.linkedin.com\\\/in\\\/paolosocialcustomerservice\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Newsletter1 - Customer Service Culture","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/customerserviceculture.com\/en\/newsletter\/","og_locale":"en_US","og_type":"article","og_title":"Newsletter1 - Customer Service Culture","og_description":"Stay abreast of Digital Customer Service Expect regular gems in your inbox.  I want to subscribe now What readers say Customer Service Culture is my way to withdraw myself from routine looking from an external standpoint with one eye as a professional and the other as a customer. Also for this reason thursday mornings have […]","og_url":"https:\/\/customerserviceculture.com\/en\/newsletter\/","og_site_name":"Customer Service Culture","article_modified_time":"2024-12-05T16:39:39+00:00","og_image":[{"url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/Paolo-Fabrizio-banner.png","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/customerserviceculture.com\/en\/newsletter\/","url":"https:\/\/customerserviceculture.com\/en\/newsletter\/","name":"Newsletter1 - Customer Service Culture","isPartOf":{"@id":"https:\/\/customerserviceculture.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/customerserviceculture.com\/en\/newsletter\/#primaryimage"},"image":{"@id":"https:\/\/customerserviceculture.com\/en\/newsletter\/#primaryimage"},"thumbnailUrl":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/Paolo-Fabrizio-banner.png","datePublished":"2020-11-02T18:43:29+00:00","dateModified":"2024-12-05T16:39:39+00:00","breadcrumb":{"@id":"https:\/\/customerserviceculture.com\/en\/newsletter\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/customerserviceculture.com\/en\/newsletter\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/customerserviceculture.com\/en\/newsletter\/#primaryimage","url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/Paolo-Fabrizio-banner.png","contentUrl":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/Paolo-Fabrizio-banner.png"},{"@type":"BreadcrumbList","@id":"https:\/\/customerserviceculture.com\/en\/newsletter\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/customerserviceculture.com\/en\/"},{"@type":"ListItem","position":2,"name":"Newsletter1"}]},{"@type":"WebSite","@id":"https:\/\/customerserviceculture.com\/#website","url":"https:\/\/customerserviceculture.com\/","name":"Customer Service Culture","description":"Conversations that sell","publisher":{"@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/customerserviceculture.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":["Person","Organization"],"@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45","name":"Paolo Fabrizio","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/3198a2e3072541994ab3cfbc26ac8d963f5eed16d934f5465c870f822a730e52?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/3198a2e3072541994ab3cfbc26ac8d963f5eed16d934f5465c870f822a730e52?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/3198a2e3072541994ab3cfbc26ac8d963f5eed16d934f5465c870f822a730e52?s=96&d=mm&r=g","caption":"Paolo Fabrizio"},"logo":{"@id":"https:\/\/secure.gravatar.com\/avatar\/3198a2e3072541994ab3cfbc26ac8d963f5eed16d934f5465c870f822a730e52?s=96&d=mm&r=g"},"description":"Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, \u00e8 autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Universit\u00e0 Bicocca di Milano","sameAs":["http:\/\/socialmediascrum.com","https:\/\/www.linkedin.com\/in\/paolosocialcustomerservice\/"]}]}},"_links":{"self":[{"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/pages\/23712","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/comments?post=23712"}],"version-history":[{"count":25,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/pages\/23712\/revisions"}],"predecessor-version":[{"id":39487,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/pages\/23712\/revisions\/39487"}],"wp:attachment":[{"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/media?parent=23712"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}