{"id":27130,"date":"2021-10-26T15:50:38","date_gmt":"2021-10-26T13:50:38","guid":{"rendered":"https:\/\/customerserviceculture.com\/?page_id=27130"},"modified":"2026-08-25T16:38:26","modified_gmt":"2026-08-25T14:38:26","slug":"1-to-1-coaching","status":"publish","type":"page","link":"https:\/\/customerserviceculture.com\/en\/1-to-1-coaching\/","title":{"rendered":"1-to-1 coaching"},"content":{"rendered":"<p style=\"\"><strong>&nbsp; &nbsp; &nbsp; &nbsp;1-to-1 Coaching<\/strong><\/p>\n<p><strong>WHO ARE THEY FOR<\/strong><\/p>\n<p><span style=\"font-size: 19px;\">My coaching paths are ideal if you are a Customer Service Manager working in a structured organization. All sessions are available in english, spanish or italian.<\/span><\/p>\n<p><strong><span>GOALS AND BENEFITS<\/span><\/strong><\/p>\n<p \"=\"\" =\"\"=\"\" style=\"\" tve-droppable\"\"=\"\"-span&nbsp;Consolidating customer trust via every support channel (human and AI driven).\/span\/pp \"=\"\" =\"\"=\"\" style=\"\" tve-droppable\"\"=\"\">&#8211; Optimizing and refining your ability to manage priorities and tight deadlines.<\/p>\n<p \"=\"\" =\"\"=\"\" style=\"\" tve-droppable\"\"=\"\"- Integrating targeted metrics, interpreting and acting on data efficiently.\/pp \"=\"\" =\"\"=\"\" style=\"\" tve-droppable\"\"=\"\">&#8211; Nurturing and engaging your team to achieve their proactive collaboration.<\/p>\n<p><span style=\"\"><img decoding=\"async\" alt=\"Paolo Fabrizio white background\" data-id=\"36615\" width=\"350\" data-init-width=\"778\" height=\"379\" data-init-height=\"842\" title=\"Paolo Fabrizio white background\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/12\/Paolo-Fabrizio-white-background.png\" data-width=\"350\" data-height=\"379\" style=\"aspect-ratio: auto 778 \/ 842;\" mt-d=\"0\" ml-d=\"-25\" center-h-d=\"false\"><\/span><!--! Font Awesome Free 6.7.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) Copyright 2024 Fonticons, Inc. --><\/p>\n<p style=\"\"><strong>METHOD<\/strong><\/p>\n<p><span style=\"font-size: 19px;\">All coaching programs are customizable and include 1-on-1 sessions to ensure concrete professional growth.<\/p>\n<p>At the end of each session, you&#8217;ll receive a recap email with key insights.<\/p>\n<p>I will support you throughout your coaching journey, in-person or trough remote sessions.<\/span><\/p>\n<p style=\"\"><strong>DURATION AND FREQUENCY<\/strong><\/p>\n<p><span style=\"font-size: 19px;\">Each coaching path may vary depending on the number of skills you wish to strengthen. However, the average duration ranges between 3 and 6 months.<\/p>\n<p>To let you achieve substantial results while optimizing time and effort, each session duration is <strong>2 hours <\/strong>with a weekly frequency.<\/span><\/p>\n<p style=\"text-align: center;\"><strong>Skills you can develop<\/strong><\/p>\n<p style=\"text-align: center;\">Below you&#8217;ll find the competencies Customer Service Managers require most frequently, with a brief description of them.<\/p>\n<p>For further information and details <a href=\"https:\/\/customerserviceculture.com\/en\/a-conversation-with-paolo-fabrizio\/\" target=\"_blank\" style=\"outline: none;\">just ask here<\/a>.<\/p>\n<p style=\"text-align: center;\"><strong>1. AI coaching<\/strong><\/p>\n<ul>\n<li style=\"text-align: left;\">Defining AI clear goals while maintaining focus on CX continuous improvement.<\/li>\n<li style=\"text-align: left;\">Optimizing &nbsp;your time to enhance and consolidate baby steps and substantial results.<\/li>\n<\/ul>\n<p style=\"text-align: center;\"><strong>2. Processes and workflows<\/strong><\/p>\n<ul>\n<li style=\"text-align: left;\">Analysis of existing procedures for Digital Customer Service channels.<\/li>\n<li style=\"text-align: left;\">Review and optimization of conversational flows (human-to-human, AI-to-human).<\/li>\n<\/ul>\n<p style=\"text-align: center;\"><strong>3. KPIs<\/strong><\/p>\n<ul>\n<li style=\"text-align: left;\">Measure current metrics effectiveness over Digital Customer Service channels.<\/li>\n<li style=\"text-align: left;\">Optimize and\/or introduce new KPIs in line with business goals and AI purposes.<\/li>\n<\/ul>\n<p style=\"text-align: center;\"><strong><strong>4. Team management<\/strong><\/strong><\/p>\n<ul>\n<li style=\"text-align: left;\">Engage your team members to let them become more and more independent and proactive in their daily tasks.<\/li>\n<li style=\"text-align: left;\">Keep them constantly involved based on working mode (in-person, remote, or hybrid).<\/li>\n<\/ul>\n<p style=\"text-align: center;\"><strong><strong>5. Online customer reviews<\/strong><\/strong><\/p>\n<ul>\n<li style=\"text-align: left;\">Implement a slim procedure to effectively manage online customer reviews.<\/li>\n<li style=\"text-align: left;\">Key area: guidelines, tone of voice, response methods and timelines for positive and negative reviews.<\/li>\n<\/ul>\n<p><span style=\"\"><a href=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/03\/coaching-1-to-1.png\" target=\"_blank\"><img decoding=\"async\" alt=\"coaching 1-to-1\" data-id=\"43217\" width=\"511\" data-init-width=\"1354\" height=\"279\" data-init-height=\"740\" title=\"coaching 1-to-1\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/03\/coaching-1-to-1.png\" data-link-wrap=\"true\" data-width=\"511\" data-height=\"279\" style=\"aspect-ratio: auto 1354 \/ 740;\" ml-d=\"-105\" mt-d=\"0\" center-h-d=\"false\"><\/a><\/span><\/p>\n<p style=\"text-align: center;\"><strong>What clients say<\/strong><\/p>\n<p style=\"text-align: center;\">Learn about client managers&#8217; experiences.<\/p>\n<p><span><img decoding=\"async\" alt=\"Salvatore D'Onofrio\" data-id=\"35303\" width=\"53\" data-init-width=\"400\" height=\"53\" data-init-height=\"400\" title=\"Salvatore D'Onofrio\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/1695483293089.jpg\" data-width=\"53\" data-height=\"53\" style=\"aspect-ratio: auto 400 \/ 400;\"><\/span><span><img decoding=\"async\" alt=\"\" data-id=\"60513\" width=\"37\" data-init-width=\"37\" height=\"28\" data-init-height=\"28\" title=\"Quote_left marks\" loading=\"lazy\" src=\"\/\/customerserviceculture.com\/wp-content\/uploads\/tcb_content_templates\/testimonial\/images\/Quote_left-marks.png\" data-width=\"37\" data-height=\"28\" style=\"aspect-ratio: auto 37 \/ 28;\"><\/span><\/p>\n<p style=\"\">Paolo has helped us improve our Digital Customer Service. Starting from a complete assessment of business, he has developed a training process for our agents and ad hoc coaching path for our manager. Surely a path of great growth for all of our team.<\/p>\n<h4 data-fontsize=\"19\" data-lineheight=\"28\"><strong>Salvatore D&#8217;Onofrio<\/strong><\/h4>\n<p><span>Head of Voice of the Customer, ING<\/span><\/p>\n<p><span><img decoding=\"async\" alt=\"Darko Popovic\" data-id=\"35320\" width=\"53\" data-init-width=\"800\" height=\"53\" data-init-height=\"800\" title=\"Darko Popovic\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/Darko-Popovic.jpg\" data-width=\"53\" data-height=\"53\" style=\"aspect-ratio: auto 800 \/ 800;\"><\/span><span><img decoding=\"async\" alt=\"\" data-id=\"60513\" width=\"37\" data-init-width=\"37\" height=\"28\" data-init-height=\"28\" title=\"Quote_left marks\" loading=\"lazy\" src=\"\/\/customerserviceculture.com\/wp-content\/uploads\/tcb_content_templates\/testimonial\/images\/Quote_left-marks.png\" data-width=\"37\" data-height=\"28\" style=\"aspect-ratio: auto 37 \/ 28;\"><\/span><\/p>\n<p style=\"\">Paolo has been helping the Bank to our transform traditional Customer Service into Digital CX hub. I appreciate his innovative, professional and agile approach. His experience and open-minded approach may help any business to leverage their level of service.<\/p>\n<h4 style=\"\" data-fontsize=\"19\" data-lineheight=\"28\"><strong>Darko Popovic<\/strong><\/h4>\n<p><span>COO, Multitude Bank<\/span><\/p>\n<p><span><img decoding=\"async\" alt=\"Ruggero Carpentiere\" data-id=\"35305\" width=\"53\" data-init-width=\"800\" height=\"53\" data-init-height=\"800\" title=\"Ruggero Carpentiere\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/1675182928662.jpg\" data-width=\"53\" data-height=\"53\" style=\"aspect-ratio: auto 800 \/ 800;\"><\/span><span><img decoding=\"async\" alt=\"\" data-id=\"60513\" width=\"37\" data-init-width=\"37\" height=\"28\" data-init-height=\"28\" title=\"Quote_left marks\" loading=\"lazy\" src=\"\/\/customerserviceculture.com\/wp-content\/uploads\/tcb_content_templates\/testimonial\/images\/Quote_left-marks.png\" data-width=\"37\" data-height=\"28\" style=\"aspect-ratio: auto 37 \/ 28;\"><\/span><\/p>\n<p style=\"\">Paolo has combined strategic vision and great practical sense having extensively coached us on soft, relational and communication skills.<\/p>\n<p style=\"\">Surely it&#8217;s been an important moment of growth for our whole Customer Loyalty business&nbsp; &nbsp;area in Italy.<\/p>\n<h4 style=\"\" data-fontsize=\"19\" data-lineheight=\"28\"><strong>Ruggero Carpentiere<\/strong><\/h4>\n<p><span>Chief Customer Officer, Air Liquide<\/span><\/p>\n<p style=\"text-align: center;\"><strong>Get more information<\/strong><\/p>\n<p style=\"text-align: center;\">Fill out the form quoting the skills you&#8217;d like to learn more about.<\/p>\n<p>I&#8217;ll get back to you within 1 business day.<\/p>\n<p><a href=\"#\"><span><span>Instance 1<\/span><\/span><\/a><\/p>\n<p style=\"text-align: center;\"><strong>About your coach<\/strong><\/p>\n<p><span style=\"width: 100%;\"><img decoding=\"async\" alt=\"Paolo Fabrizio\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/09\/Linkedin-piccola-scaled.jpg\" style=\"aspect-ratio: auto 1708 \/ 2560;\" width=\"100\" height=\"150\" ml-d=\"0\" center-h-d=\"false\" data-width=\"100\" data-height=\"150\" data-init-width=\"1708\" data-init-height=\"2560\" data-id=\"35012\" title=\"Linkedin (piccola\" loading=\"lazy\" mt-d=\"-13\" center-v-d=\"false\"><\/span><\/p>\n<h3 data-fontsize=\"19\" data-lineheight=\"28\" style=\"text-align: center;\"><strong>Paolo Fabrizio<\/strong><\/h3>\n<p style=\"text-align: center;\">Digital Customer Service Advisor, Trainer, Author, Speaker.<\/p>\n<p style=\"text-align: center;\">In the 90s he took part in the startup of the first online insurance company in Italy, following the customer&#8217;s entire life cycle. Since 2013 as a consultant and trainer he has been helping companies to harness digital customer service as a business driver. Founder of CustomerServiceCulture.com, author of books and speaker at conferences in Italy and abroad. Digital Customer Service Lecturer at Bicocca University of Milan (Master MADIM).<\/p>\n<p data-fontsize=\"16\" data-lineheight=\"24\" style=\"text-align: center;\"><strong>He has worked with<\/strong><\/p>\n<p><span><img decoding=\"async\" alt=\"clienti\" data-id=\"26687\" width=\"353\" data-init-width=\"2176\" height=\"57\" data-init-height=\"350\" title=\"clienti\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/10\/clienti.png\" data-width=\"353\" data-height=\"57\" style=\"aspect-ratio: auto 2176 \/ 350;\"><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; &nbsp; &nbsp; &nbsp;1-to-1 Coaching WHO ARE THEY FOR My coaching paths are ideal if you are a Customer Service Manager working in a structured organization. All sessions are available in english, spanish or italian. GOALS AND BENEFITS &#8211; Optimizing and refining your ability to manage priorities and tight deadlines. &#8211; Nurturing and engaging your [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","tve_updated_post":"<div class=\"thrv_wrapper thrv-page-section\">\n<div class=\"tve-page-section-out\" data-css=\"tve-u-1602ba3d280\"><\/div>\n<div class=\"tve-page-section-in tve_empty_dropzone\" data-css=\"tve-u-17175f0b59a\" style=\"\"><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-194ad69aaef\" style=\"\"><p data-css=\"tve-u-194ad697b77\" style=\"\"><strong>&nbsp; &nbsp; &nbsp; &nbsp;1-to-1 Coaching<\/strong><\/p><\/div><div class=\"thrv_wrapper thrv-columns\" style=\"--tcb-col-el-width: 1080;\" data-css=\"tve-u-17c74c2cd82\"><div class=\"tcb-flex-row v-2 tcb-resized tcb--cols--3\" data-css=\"tve-u-17c74c3da08\" style=\"\"><div class=\"tcb-flex-col c-25\" data-css=\"tve-u-17c73a6bb5b\" style=\"\"><div class=\"tcb-col\"><div class=\"tcb-clear\" data-css=\"tve-u-17c73961483\"><div class=\"thrv_wrapper thrv_icon tcb-icon-display tcb-local-vars-root\" data-css=\"tve-u-17c73792cfd\" style=\"\"><svg class=\"tcb-icon tcb-local-vars-root\" viewBox=\"0 0 24 24\" data-id=\"icon-account-switch-outlined\" data-name=\"\"><path d=\"M16 9C22 9 22 13 22 13V15H16V13C16 13 16 11.31 14.85 9.8C14.68 9.57 14.47 9.35 14.25 9.14C14.77 9.06 15.34 9 16 9M8 11C11.5 11 11.94 12.56 12 13H4C4.06 12.56 4.5 11 8 11M8 9C2 9 2 13 2 13V15H14V13C14 13 14 9 8 9M9 17V19H15V17L18 20L15 23V21H9V23L6 20L9 17M8 3C8.55 3 9 3.45 9 4S8.55 5 8 5 7 4.55 7 4 7.45 3 8 3M8 1C6.34 1 5 2.34 5 4S6.34 7 8 7 11 5.66 11 4 9.66 1 8 1M16 1C14.34 1 13 2.34 13 4S14.34 7 16 7 19 5.66 19 4 17.66 1 16 1Z\"><\/path><\/svg><\/div><\/div><div class=\"tcb-clear\" data-css=\"tve-u-17c73961483\"><div class=\"thrv_wrapper thrv_icon tcb-icon-display tcb-local-vars-root\" data-css=\"tve-u-19ec09a6c17\" style=\"\"><svg class=\"tcb-icon tcb-local-vars-root\" viewBox=\"0 0 24 24\" data-id=\"icon-bullseye-arrow-solid\" data-name=\"\"><path d=\"M12,2A10,10 0 0,0 2,12A10,10 0 0,0 12,22A10,10 0 0,0 22,12C22,10.84 21.79,9.69 21.39,8.61L19.79,10.21C19.93,10.8 20,11.4 20,12A8,8 0 0,1 12,20A8,8 0 0,1 4,12A8,8 0 0,1 12,4C12.6,4 13.2,4.07 13.79,4.21L15.4,2.6C14.31,2.21 13.16,2 12,2M19,2L15,6V7.5L12.45,10.05C12.3,10 12.15,10 12,10A2,2 0 0,0 10,12A2,2 0 0,0 12,14A2,2 0 0,0 14,12C14,11.85 14,11.7 13.95,11.55L16.5,9H18L22,5H19V2M12,6A6,6 0 0,0 6,12A6,6 0 0,0 12,18A6,6 0 0,0 18,12H16A4,4 0 0,1 12,16A4,4 0 0,1 8,12A4,4 0 0,1 12,8V6Z\"><\/path><\/svg><\/div><\/div><\/div><\/div><div class=\"tcb-flex-col c-50\" data-css=\"tve-u-1a0395a121a\" style=\"\"><div class=\"tcb-col\" data-css=\"tve-u-1a03952c744\" style=\"\"><div class=\"thrv_wrapper thrv_text_element\"><p data-css=\"tve-u-17c73996660\"><strong>WHO ARE THEY FOR<\/strong><\/p><p><span data-css=\"tve-u-17c739cabb6\" style=\"font-size: 19px;\">My coaching paths are ideal if you are a Customer Service Manager working in a structured organization. All sessions are available in english, spanish or italian.<\/span><\/p><\/div><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-17c739775cd\" style=\"\"><p data-css=\"tve-u-17c8435f377\"><strong><span data-css=\"tve-u-17c8435f39b\">GOALS AND BENEFITS<\/span><\/strong><\/p><p \"=\"\" =\"\"=\"\" data-css=\"tve-u-19ec0d4ddcb\" style=\"\" tve-droppable\"\"=\"\">-<span data-css=\"tve-u-19ec0a7b5b0\">&nbsp;Consolidating customer trust via every support channel (human and AI driven).<\/span><\/p><p \"=\"\" =\"\"=\"\" data-css=\"tve-u-19ec0d4ddcb\" style=\"\" tve-droppable\"\"=\"\">- Optimizing and refining your ability to manage priorities and tight deadlines.<\/p><p \"=\"\" =\"\"=\"\" data-css=\"tve-u-19ec0d4ddcb\" style=\"\" tve-droppable\"\"=\"\">- Integrating targeted metrics, interpreting and acting on data efficiently.<\/p><p \"=\"\" =\"\"=\"\" data-css=\"tve-u-19ec0d4ddcb\" style=\"\" tve-droppable\"\"=\"\">- Nurturing and engaging your team to achieve their proactive collaboration.<\/p><\/div><\/div><\/div><div class=\"tcb-flex-col c-25\" data-css=\"tve-u-1a039584281\" style=\"\"><div class=\"tcb-col\"><div class=\"tcb-clear\" data-css=\"tve-u-17c74bded08\"><div class=\"thrv_wrapper tve_image_caption\" data-css=\"tve-u-17c74bb0840\" style=\"\"><span class=\"tve_image_frame\" style=\"\"><img class=\"tve_image tcb-moved-image wp-image-36615\" alt=\"Paolo Fabrizio white background\" data-id=\"36615\" width=\"350\" data-init-width=\"778\" height=\"379\" data-init-height=\"842\" title=\"Paolo Fabrizio white background\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/12\/Paolo-Fabrizio-white-background.png\" data-width=\"350\" data-height=\"379\" data-css=\"tve-u-17c74bb1e09\" style=\"aspect-ratio: auto 778 \/ 842;\" mt-d=\"0\" ml-d=\"-25\" center-h-d=\"false\"><\/span><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"thrv_wrapper thrv-columns\" style=\"--tcb-col-el-width: 1080;\" data-css=\"tve-u-17c74c2e80b\"><div class=\"tcb-flex-row v-2 tcb-resized tcb--cols--3\" data-css=\"tve-u-17c74c4658f\" style=\"\"><div class=\"tcb-flex-col c-25\" data-css=\"tve-u-17c738ce55d\" style=\"\"><div class=\"tcb-col\"><div class=\"tcb-clear\" data-css=\"tve-u-17c7396d672\"><div class=\"thrv_wrapper thrv_icon tcb-icon-display tcb-local-vars-root\" data-css=\"tve-u-17c7383951c\" style=\"\"><svg class=\"tcb-icon tcb-local-vars-root\" viewBox=\"0 0 640 512\" data-id=\"icon-infinity-solid\" data-name=\"\"><!--! Font Awesome Free 6.7.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) Copyright 2024 Fonticons, Inc. --><path d=\"M0 241.1C0 161 65 96 145.1 96c38.5 0 75.4 15.3 102.6 42.5L320 210.7l72.2-72.2C419.5 111.3 456.4 96 494.9 96C575 96 640 161 640 241.1l0 29.7C640 351 575 416 494.9 416c-38.5 0-75.4-15.3-102.6-42.5L320 301.3l-72.2 72.2C220.5 400.7 183.6 416 145.1 416C65 416 0 351 0 270.9l0-29.7zM274.7 256l-72.2-72.2c-15.2-15.2-35.9-23.8-57.4-23.8C100.3 160 64 196.3 64 241.1l0 29.7c0 44.8 36.3 81.1 81.1 81.1c21.5 0 42.2-8.5 57.4-23.8L274.7 256zm90.5 0l72.2 72.2c15.2 15.2 35.9 23.8 57.4 23.8c44.8 0 81.1-36.3 81.1-81.1l0-29.7c0-44.8-36.3-81.1-81.1-81.1c-21.5 0-42.2 8.5-57.4 23.8L365.3 256z\"><\/path><\/svg><\/div><\/div><\/div><\/div><div class=\"tcb-flex-col c-50\" data-css=\"tve-u-17c7398dd93\" style=\"\"><div class=\"tcb-col\"><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-1a0394f4ee5\" style=\"\"><p data-css=\"tve-u-17c73996660\" style=\"\"><strong>METHOD<\/strong><\/p><p><span data-css=\"tve-u-17c739cabb6\" style=\"font-size: 19px;\">All coaching programs are customizable and include 1-on-1 sessions to ensure concrete professional growth.<br><br>At the end of each session, you'll receive a recap email with key insights.<br><br>I will support you throughout your coaching journey, in-person or trough remote sessions.<\/span><\/p><\/div><\/div><\/div><div class=\"tcb-flex-col c-25\" data-css=\"tve-u-17c73a706e2\" style=\"\"><div class=\"tcb-col\"><\/div><\/div><\/div><\/div><div class=\"thrv_wrapper thrv-columns\" style=\"--tcb-col-el-width: 1080;\" data-css=\"tve-u-17c74f2aaa0\"><div class=\"tcb-flex-row v-2 tcb--cols--3 tcb-resized\" data-css=\"tve-u-17c74f3344a\" style=\"\"><div class=\"tcb-flex-col c-25\" data-css=\"tve-u-17c7390a4aa\" style=\"\"><div class=\"tcb-col\"><div class=\"tcb-clear\" data-css=\"tve-u-17c7396e128\"><div class=\"thrv_wrapper thrv_icon tcb-local-vars-root tcb-icon-display\" data-css=\"tve-u-17c7384fa6e\" style=\"\"><svg class=\"tcb-icon\" viewBox=\"0 0 24 24\" data-id=\"icon-update-duotone\" data-name=\"\"><clipPath><use xlink:href=\"#a\" overflow=\"visible\"><\/use><\/clipPath><path d=\"M11 8v5l4.25 2.52.77-1.28-3.52-2.09V8zm10 2V3l-2.64 2.64C16.74 4.01 14.49 3 12 3c-4.97 0-9 4.03-9 9s4.03 9 9 9 9-4.03 9-9h-2c0 3.86-3.14 7-7 7s-7-3.14-7-7 3.14-7 7-7c1.93 0 3.68.79 4.95 2.05L14 10h7z\"><\/path><\/svg><\/div><\/div><\/div><\/div><div class=\"tcb-flex-col c-50\" data-css=\"tve-u-17c73a71f4a\" style=\"\"><div class=\"tcb-col\"><div class=\"thrv_wrapper thrv_text_element\"><p data-css=\"tve-u-17c739a3691\" style=\"\"><strong>DURATION AND FREQUENCY<\/strong><\/p><p><span data-css=\"tve-u-17c739cc3f0\" style=\"font-size: 19px;\">Each coaching path may vary depending on the number of skills you wish to strengthen. However, the average duration ranges between 3 and 6 months.<br><br>To let you achieve substantial results while optimizing time and effort, each session duration is <strong>2 hours <\/strong>with a weekly frequency.<\/span><\/p><\/div><\/div><\/div><div class=\"tcb-flex-col c-25\" data-css=\"tve-u-17c73a71f62\" style=\"\"><div class=\"tcb-col\"><\/div><\/div><\/div><\/div><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box dynamic-group-juntbri5\" data-css=\"tve-u-17c74f2d09c\" style=\"\">\n\t<div class=\"tve-content-box-background\" data-css=\"tve-u-170b1d08ed6\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-170b1d08ed7\"><div class=\"thrv_wrapper\" style=\"padding-top: 0px !important; padding-bottom: 0px !important;\">\n<hr class=\"tve_sep tve_sep1\">\n<\/div><div class=\"thrv_wrapper thrv-page-section\" data-css=\"tve-u-1602bad345e\">\n<div class=\"tve-page-section-out\" data-css=\"tve-u-1602ba2c4cd\"><\/div>\n<div class=\"tve-page-section-in tve_empty_dropzone\" data-css=\"tve-u-17cb8732862\"><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box\" data-css=\"tve-u-17c751aa0b8\" style=\"\">\n\t<div class=\"tve-content-box-background\" data-css=\"tve-u-170b41dba72\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-170b1d08ebf\"><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box\" data-css=\"tve-u-17c751a7a63\" style=\"\">\n\t<div class=\"tve-content-box-background\" data-css=\"tve-u-170b1d08ec5\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-170b1d08ec6\"><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-194ad6e3ca8\" style=\"\"><p data-css=\"tve-u-194ad6bbabd\" style=\"text-align: center;\"><strong>Skills you can develop<\/strong><\/p><\/div><div class=\"thrv_wrapper thrv_text_element\"><p data-css=\"tve-u-17c78972b69\" style=\"text-align: center;\">Below you'll find the competencies Customer Service Managers require most frequently, with a brief description of them.<br><br>For further information and details <a href=\"https:\/\/customerserviceculture.com\/en\/a-conversation-with-paolo-fabrizio\/\" target=\"_blank\" class=\"\" style=\"outline: none;\">just ask here<\/a>.<\/p><\/div><div class=\"thrv_wrapper thrv-columns\" style=\"--tcb-col-el-width: 1072.05;\"><div class=\"tcb-flex-row v-2 tcb--cols--3\"><div class=\"tcb-flex-col\" data-css=\"tve-u-19ec0b2f93d\" style=\"\"><div class=\"tcb-col\" data-css=\"tve-u-19ec0b2f93e\" style=\"\"><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-19ec0b2f943\" style=\"\"><p style=\"text-align: center;\" data-css=\"tve-u-19ec0b2f93a\"><strong>1. AI coaching<\/strong><\/p><\/div><div class=\"thrv_wrapper thrv_text_element\"><ul class=\"\"><li data-css=\"tve-u-19ec0b2f937\" style=\"text-align: left;\">Defining AI clear goals while maintaining focus on CX continuous improvement.<\/li><li data-css=\"tve-u-19ec0b2f937\" style=\"text-align: left;\">Optimizing &nbsp;your time to enhance and consolidate baby steps and substantial results.<\/li><\/ul><\/div><\/div><\/div><div class=\"tcb-flex-col\" data-css=\"tve-u-19ca342e8cd\"><div class=\"tcb-col\" data-css=\"tve-u-19ec0b2f93f\" style=\"--tve-border-radius: 0px; border-radius: 0px;\"><div class=\"thrv_wrapper thrv_text_element\"><p style=\"text-align: center;\" data-css=\"tve-u-19ec0b2f93b\"><strong>2. Processes and workflows<\/strong><\/p><\/div><div class=\"thrv_wrapper thrv_text_element\"><ul class=\"\"><li class=\"\" data-css=\"tve-u-19ec0b2f938\" style=\"text-align: left;\">Analysis of existing procedures for Digital Customer Service channels.<\/li><li class=\"\" data-css=\"tve-u-19ec0b2f938\" style=\"text-align: left;\">Review and optimization of conversational flows (human-to-human, AI-to-human).<\/li><\/ul><\/div><\/div><\/div><div class=\"tcb-flex-col\" data-css=\"tve-u-19ca342e8ce\"><div class=\"tcb-col\" data-css=\"tve-u-19ec0b2f940\" style=\"--tve-border-width: 0px;\"><div class=\"thrv_wrapper thrv_text_element\"><p style=\"text-align: center;\" data-css=\"tve-u-19ec0b2f93c\"><strong>3. KPIs<\/strong><\/p><\/div><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-19ec0b2f942\" style=\"--tve-border-width: 0px; border: none !important;\"><ul class=\"\"><li class=\"\" data-css=\"tve-u-19ec0b2f939\" style=\"text-align: left;\">Measure current metrics effectiveness over Digital Customer Service channels.<\/li><li class=\"\" data-css=\"tve-u-19ec0b2f939\" style=\"text-align: left;\">Optimize and\/or introduce new KPIs in line with business goals and AI purposes.<\/li><\/ul><\/div><\/div><\/div><\/div><\/div><div class=\"thrv_wrapper thrv-columns\" style=\"--tcb-col-el-width: 1072.05;\" data-css=\"tve-u-19ec0b35b87\"><div class=\"tcb-flex-row v-2 tcb--cols--3\" data-css=\"tve-u-19ec0b35b88\" style=\"\"><div class=\"tcb-flex-col\" data-css=\"tve-u-19ec0b35b83\" style=\"\"><div class=\"tcb-col\" data-css=\"tve-u-19ec0b35b84\" style=\"\"><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-19ec0b35b86\" style=\"\"><p style=\"text-align: center;\" data-css=\"tve-u-19ec0b35b81\"><strong><strong>4. Team management<\/strong><\/strong><\/p><\/div><div class=\"thrv_wrapper thrv_text_element\"><ul class=\"\"><li class=\"\" data-css=\"tve-u-19ec0b35b7d\" style=\"text-align: left;\">Engage your team members to let them become more and more independent and proactive in their daily tasks.<\/li><li class=\"\" data-css=\"tve-u-19ec0b35b7d\" style=\"text-align: left;\">Keep them constantly involved based on working mode (in-person, remote, or hybrid).<\/li><\/ul><\/div><\/div><\/div><div class=\"tcb-flex-col\" data-css=\"tve-u-19ca342e8cd\"><div class=\"tcb-col\" data-css=\"tve-u-19ec0b35b85\" style=\"--tve-border-radius: 0px; border-radius: 0px;\"><div class=\"thrv_wrapper thrv_text_element\"><p style=\"text-align: center;\" data-css=\"tve-u-19ec0b35b82\"><strong><strong>5. Online customer reviews<\/strong><\/strong><\/p><\/div><div class=\"thrv_wrapper thrv_text_element\"><ul class=\"\"><li class=\"\" data-css=\"tve-u-19ec0b35b7e\" style=\"text-align: left;\">Implement a slim procedure to effectively manage online customer reviews.<\/li><li class=\"\" data-css=\"tve-u-19ec0b35b7e\" style=\"text-align: left;\">Key area: guidelines, tone of voice, response methods and timelines for positive and negative reviews.<\/li><\/ul><\/div><\/div><\/div><div class=\"tcb-flex-col\"><div class=\"tcb-col\"><div class=\"thrv_wrapper tve_image_caption\" data-css=\"tve-u-19ec0b35b89\" style=\"\"><span class=\"tve_image_frame\" style=\"\"><a href=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/03\/coaching-1-to-1.png\" target=\"_blank\"><img class=\"tve_image wp-image-43217 tcb-moved-image\" alt=\"coaching 1-to-1\" data-id=\"43217\" width=\"511\" data-init-width=\"1354\" height=\"279\" data-init-height=\"740\" title=\"coaching 1-to-1\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/03\/coaching-1-to-1.png\" data-link-wrap=\"true\" data-width=\"511\" data-height=\"279\" style=\"aspect-ratio: auto 1354 \/ 740;\" data-css=\"tve-u-19ec0b35b8a\" ml-d=\"-105\" mt-d=\"0\" center-h-d=\"false\"><\/a><\/span><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-19ec0d05a75\" style=\"\"><p data-css=\"tve-u-194ad6bbabd\" style=\"text-align: center;\"><strong>What clients say<\/strong><\/p><\/div><div class=\"thrv_wrapper thrv_text_element\"><p data-css=\"tve-u-17c78972b69\" style=\"text-align: center;\">Learn about client managers' experiences.<\/p><\/div><div class=\"thrv_wrapper thrv-columns\" style=\"--tcb-col-el-width: 1076.02;\"><div class=\"tcb-flex-row v-2 tcb--cols--3\"><div class=\"tcb-flex-col\"><div class=\"tcb-col\"><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box tve-elem-default-pad tcb-local-vars-root dynamic-group-kcc7ngdp\" data-css=\"tve-u-19ec0cbfd87\" style=\"\">\n\t<div class=\"tve-content-box-background\" data-css=\"tve-u-19ec0cbfd8d\" style=\"\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-19ec0cbfd86\" style=\"\"><div class=\"thrv_wrapper tve_image_caption dynamic-group-kcc7n14o\" data-css=\"tve-u-19ec0cbfd93\" style=\"\"><span class=\"tve_image_frame\"><img class=\"tve_image wp-image-35303\" alt=\"Salvatore D'Onofrio\" data-id=\"35303\" width=\"53\" data-init-width=\"400\" height=\"53\" data-init-height=\"400\" title=\"Salvatore D'Onofrio\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/1695483293089.jpg\" data-width=\"53\" data-height=\"53\" data-css=\"tve-u-18bb3ac10a0\" style=\"aspect-ratio: auto 400 \/ 400;\"><\/span><\/div><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box tve-elem-default-pad tcb-local-vars-root dynamic-group-kcanrtg9\" data-css=\"tve-u-19ec0cbfd91\" style=\"\">\n\t<div class=\"tve-content-box-background\" style=\"\" data-css=\"tve-u-19ec0cbfd90\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-19ec0cbfd8e\" style=\"\"><div class=\"thrv_wrapper tve_image_caption tcb-local-vars-root dynamic-group-kcanr8vu\" data-css=\"tve-u-19ec0cbfd88\" style=\"\"><span class=\"tve_image_frame\"><img class=\"tve_image wp-image-60513\" alt=\"\" data-id=\"60513\" width=\"37\" data-init-width=\"37\" height=\"28\" data-init-height=\"28\" title=\"Quote_left marks\" loading=\"lazy\" src=\"\/\/customerserviceculture.com\/wp-content\/uploads\/tcb_content_templates\/testimonial\/images\/Quote_left-marks.png\" data-width=\"37\" data-height=\"28\" style=\"aspect-ratio: auto 37 \/ 28;\"><\/span><\/div><div class=\"thrv_wrapper thrv_text_element tcb-local-vars-root dynamic-group-kcanried\" data-css=\"tve-u-19ec0cbfd83\" style=\"\"><p class=\"tcb-global-text-\" style=\"\" data-css=\"tve-u-19ec0cbfd8f\">Paolo has helped us improve our Digital Customer Service. Starting from a complete assessment of business, he has developed a training process for our agents and ad hoc coaching path for our manager. Surely a path of great growth for all of our team.<\/p><\/div><\/div>\n<\/div><div class=\"thrv_wrapper thrv_text_element tve_empty_dropzone tcb-local-vars-root dynamic-group-kcanrn1x\" data-css=\"tve-u-19ec0cbfd82\" style=\"\"><h4 class=\"\" data-css=\"tve-u-19ec0cbfd8a\" data-fontsize=\"19\" data-lineheight=\"28\"><strong>Salvatore D'Onofrio<\/strong><\/h4><p><span data-css=\"tve-u-19ec0cbfd94\">Head of Voice of the Customer, ING<\/span><\/p><\/div><\/div>\n<\/div><\/div><\/div><div class=\"tcb-flex-col\"><div class=\"tcb-col\"><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box tve-elem-default-pad tcb-local-vars-root dynamic-group-kcc7ngdp\" data-css=\"tve-u-19ec0cbfd87\" style=\"\">\n\t<div class=\"tve-content-box-background\" data-css=\"tve-u-19ec0cbfd8d\" style=\"\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-19ec0cbfd86\" style=\"\"><div class=\"thrv_wrapper tve_image_caption dynamic-group-kcc7n14o\" data-css=\"tve-u-19ec0cbfd93\" style=\"\"><span class=\"tve_image_frame\"><img class=\"tve_image wp-image-35320\" alt=\"Darko Popovic\" data-id=\"35320\" width=\"53\" data-init-width=\"800\" height=\"53\" data-init-height=\"800\" title=\"Darko Popovic\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/Darko-Popovic.jpg\" data-width=\"53\" data-height=\"53\" data-css=\"tve-u-18bb3ac10a0\" style=\"aspect-ratio: auto 800 \/ 800;\"><\/span><\/div><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box tve-elem-default-pad tcb-local-vars-root dynamic-group-kcanrtg9\" data-css=\"tve-u-19ec0cbfd92\" style=\"\">\n\t<div class=\"tve-content-box-background\" style=\"\" data-css=\"tve-u-19ec0cbfd90\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-19ec0cbfd8e\" style=\"\"><div class=\"thrv_wrapper tve_image_caption tcb-local-vars-root dynamic-group-kcanr8vu\" data-css=\"tve-u-19ec0cbfd88\" style=\"\"><span class=\"tve_image_frame\"><img class=\"tve_image wp-image-60513\" alt=\"\" data-id=\"60513\" width=\"37\" data-init-width=\"37\" height=\"28\" data-init-height=\"28\" title=\"Quote_left marks\" loading=\"lazy\" src=\"\/\/customerserviceculture.com\/wp-content\/uploads\/tcb_content_templates\/testimonial\/images\/Quote_left-marks.png\" data-width=\"37\" data-height=\"28\" style=\"aspect-ratio: auto 37 \/ 28;\"><\/span><\/div><div class=\"thrv_wrapper thrv_text_element tcb-local-vars-root dynamic-group-kcanried\" data-css=\"tve-u-19ec0cbfd83\" style=\"\"><p class=\"tcb-global-text-\" style=\"\" data-css=\"tve-u-19ec0cbfd8f\">Paolo has been helping the Bank to our transform traditional Customer Service into Digital CX hub. I appreciate his innovative, professional and agile approach. His experience and open-minded approach may help any business to leverage their level of service.<\/p><\/div><\/div>\n<\/div><div class=\"thrv_wrapper thrv_text_element tve_empty_dropzone tcb-local-vars-root dynamic-group-kcanrn1x\" data-css=\"tve-u-19ec0cbfd82\" style=\"\"><h4 class=\"\" data-css=\"tve-u-19ec0cbfd8a\" style=\"\" data-fontsize=\"19\" data-lineheight=\"28\"><strong>Darko Popovic<\/strong><\/h4><p><span data-css=\"tve-u-19ec0cbfd95\">COO, Multitude Bank<\/span><\/p><\/div><\/div>\n<\/div><\/div><\/div><div class=\"tcb-flex-col\"><div class=\"tcb-col\"><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box tve-elem-default-pad tcb-local-vars-root dynamic-group-kcc7ngdp\" data-css=\"tve-u-19ec0cbfd87\" style=\"\">\n\t<div class=\"tve-content-box-background\" data-css=\"tve-u-19ec0cbfd8d\" style=\"\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-19ec0cbfd86\" style=\"\"><div class=\"thrv_wrapper tve_image_caption dynamic-group-kcc7n14o\" data-css=\"tve-u-19ec0cbfd93\" style=\"\"><span class=\"tve_image_frame\"><img class=\"tve_image wp-image-35305\" alt=\"Ruggero Carpentiere\" data-id=\"35305\" width=\"53\" data-init-width=\"800\" height=\"53\" data-init-height=\"800\" title=\"Ruggero Carpentiere\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/1675182928662.jpg\" data-width=\"53\" data-height=\"53\" data-css=\"tve-u-18bb3ac10a0\" style=\"aspect-ratio: auto 800 \/ 800;\"><\/span><\/div><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box tve-elem-default-pad tcb-local-vars-root dynamic-group-kcanrtg9\" data-css=\"tve-u-19ec0cbfd89\" style=\"\">\n\t<div class=\"tve-content-box-background\" style=\"\" data-css=\"tve-u-19ec0cbfd90\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-19ec0cbfd8e\" style=\"\"><div class=\"thrv_wrapper tve_image_caption tcb-local-vars-root dynamic-group-kcanr8vu\" data-css=\"tve-u-19ec0cbfd88\" style=\"\"><span class=\"tve_image_frame\"><img class=\"tve_image wp-image-60513\" alt=\"\" data-id=\"60513\" width=\"37\" data-init-width=\"37\" height=\"28\" data-init-height=\"28\" title=\"Quote_left marks\" loading=\"lazy\" src=\"\/\/customerserviceculture.com\/wp-content\/uploads\/tcb_content_templates\/testimonial\/images\/Quote_left-marks.png\" data-width=\"37\" data-height=\"28\" style=\"aspect-ratio: auto 37 \/ 28;\"><\/span><\/div><div class=\"thrv_wrapper thrv_text_element tcb-local-vars-root dynamic-group-kcanried\" data-css=\"tve-u-19ec0cbfd83\" style=\"\"><p class=\"tcb-global-text-\" data-css=\"tve-u-19ec0cbfd8f\" style=\"\">Paolo has combined strategic vision and great practical sense having extensively coached us on soft, relational and communication skills.<\/p><p class=\"tcb-global-text-\" data-css=\"tve-u-19ec0cbfd8f\" style=\"\">Surely it's been an important moment of growth for our whole Customer Loyalty business&nbsp; &nbsp;area in Italy.<\/p><\/div><\/div>\n<\/div><div class=\"thrv_wrapper thrv_text_element tve_empty_dropzone tcb-local-vars-root dynamic-group-kcanrn1x\" data-css=\"tve-u-19ec0cbfd82\" style=\"\"><h4 class=\"\" data-css=\"tve-u-19ec0cbfd8a\" style=\"\" data-fontsize=\"19\" data-lineheight=\"28\"><strong>Ruggero Carpentiere<\/strong><\/h4><p><span data-css=\"tve-u-19ec0cbfd8c\">Chief Customer Officer, Air Liquide<\/span><\/p><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-194ad6b8309\" style=\"\"><p data-css=\"tve-u-194ad6bbabd\" style=\"text-align: center;\"><strong>Get more information<\/strong><\/p><\/div><div class=\"thrv_wrapper thrv_text_element\"><p data-css=\"tve-u-17c78972b69\" style=\"text-align: center;\">Fill out the form quoting the skills you'd like to learn more about.<br><br>I'll get back to you within 1 business day.<\/p><\/div><div class=\"thrv_wrapper thrv_lead_generation tve-lead-generation-template tcb-local-vars-root tve-color-set tcb-file-style-applied tve-no-drop-inside\" data-connection=\"api\" id=\"lg-mqc9aor4\" data-templateconfig=\"{&quot;checkbox&quot;:{&quot;option&quot;:{&quot;data-value&quot;:&quot;style-2&quot;},&quot;data-columns&quot;:&quot;2&quot;},&quot;radio&quot;:{&quot;option&quot;:{&quot;data-value&quot;:&quot;default&quot;},&quot;data-columns&quot;:&quot;2&quot;},&quot;select&quot;:{&quot;_class&quot;:&quot;&quot;,&quot;data-show-placeholder&quot;:&quot;1&quot;,&quot;data-style&quot;:&quot;default&quot;,&quot;data-icon&quot;:&quot;style_1&quot;}}\" data-css=\"tve-u-19ec0af14a5\" tcb-template-name=\"Contact Form 03\" tcb-template-id=\"61293\" data-keep-css_id=\"1\" style=\"\" data-element-name=\"Form\" data-form-settings=\"__TCB_FORM__{&quot;v&quot;:1,&quot;apis&quot;:{&quot;email&quot;:[{&quot;list&quot;:&quot;own_site&quot;,&quot;to&quot;:&quot;paolo.fabrizio71@gmail.com&quot;,&quot;from_name&quot;:&quot;Paolo Fabrizio&quot;,&quot;from_email&quot;:&quot;paolo@customerserviceculture.com&quot;,&quot;reply_to&quot;:&quot;&quot;,&quot;cc&quot;:&quot;&quot;,&quot;bcc&quot;:&quot;&quot;,&quot;email_subject&quot;:&quot;Someone filled out your form 'Speaking'&quot;,&quot;email_message&quot;:&quot;Someone filled out your form with the following details: &lt;br \/&gt;&lt;br \/&gt; [all_form_fields]&quot;,&quot;email_confirmation_subject&quot;:&quot;Your submission was received&quot;,&quot;email_confirmation_message&quot;:&quot;Hello, &lt;br \/&gt;&lt;br \/&gt;Thanks for contacting us. We'll get back to you as soon as possible with the information you need . &lt;br \/&gt;&lt;br \/&gt;Best regards, &lt;br \/&gt;[wp_site_title]&quot;,&quot;send_confirmation_email&quot;:false,&quot;show_errors&quot;:false}]},&quot;extra&quot;:{},&quot;captcha&quot;:0,&quot;custom_tags&quot;:{},&quot;inputs&quot;:{&quot;name&quot;:{&quot;id&quot;:&quot;name&quot;,&quot;label&quot;:&quot;Name and role&quot;,&quot;type&quot;:&quot;name&quot;},&quot;phone&quot;:{&quot;id&quot;:&quot;phone&quot;,&quot;label&quot;:&quot;Phone&quot;,&quot;type&quot;:&quot;phone&quot;},&quot;email&quot;:{&quot;id&quot;:&quot;email&quot;,&quot;label&quot;:&quot;Email&quot;,&quot;type&quot;:&quot;email&quot;},&quot;mapping_textarea_943&quot;:{&quot;id&quot;:&quot;mapping_textarea_943&quot;,&quot;label&quot;:&quot;Your message&quot;,&quot;type&quot;:&quot;mapping_textarea&quot;}},&quot;form_identifier&quot;:&quot;speaking-form-u5ponp&quot;,&quot;form_type&quot;:&quot;lead_generation&quot;}__TCB_FORM__\" data-tcb-lg-type=\"contact_form\" data-settings-id=\"43990\"><div class=\"thrive-colors-palette-config\" style=\"display: none !important\">__CONFIG_colors_palette__{\"active_palette\":0,\"config\":{\"colors\":{\"d6baf\":{\"name\":\"Main Accent\",\"parent\":-1}},\"gradients\":[]},\"palettes\":[{\"name\":\"Default\",\"value\":{\"colors\":{\"d6baf\":{\"val\":\"rgb(47, 138, 229)\",\"hsl\":{\"h\":210,\"s\":0.77,\"l\":0.54,\"a\":1}}},\"gradients\":[]},\"original\":{\"colors\":{\"d6baf\":{\"val\":\"rgb(47, 138, 229)\",\"hsl\":{\"h\":210,\"s\":0.77,\"l\":0.54,\"a\":1}}},\"gradients\":[]}}]}__CONFIG_colors_palette__<\/div><input type=\"hidden\" class=\"tve-lg-err-msg\" value=\"{&quot;email&quot;:&quot;Email address invalid&quot;,&quot;phone&quot;:&quot;Phone number invalid&quot;,&quot;password&quot;:&quot;Password invalid&quot;,&quot;passwordmismatch&quot;:&quot;Password mismatch error&quot;,&quot;required&quot;:&quot;Required field missing&quot;}\">\n\t<div class=\"thrv_lead_generation_container tve_clearfix\">\n\t\t<form action=\"#\" method=\"post\" novalidate=\"novalidate\" autocomplete=\"new-password\">\n\t\t\t<div class=\"tve_lead_generated_inputs_container tve_clearfix\">\n\t\t\t\t<div class=\"thrv_text_element\" data-label-for=\"tve-lg-19ec0af14d2\" data-selector=\"#lg-mqc9aor4 .thrv_text_element[data-label-for]:not(.tcb-excluded-from-group-item)\"><div data-selector=\"#lg-mqc9aor4 .thrv_text_element[data-label-for]:not(.tcb-excluded-from-group-item) .tcb-plain-text:not(.tcb-excluded-from-group-item)\" class=\"tcb-plain-text\">Name<\/div><\/div><div class=\"tve_lg_input_container tve_lg_input tve_lg_regular_input tcb-plain-text tcb-no-clone\" data-selector=\"#lg-mqc9aor4 .tve_lg_regular_input:not(.tcb-excluded-from-group-item)\" data-css=\"tve-u-18119923fdd\" data-label=\"tve-lg-19ec0af14d2\" style=\"\" data-tcb_hover_state_parent=\"\">\n\t\t\t\t\t<input class=\"tcb-plain-text\" type=\"text\" data-field=\"name\" name=\"name\" placeholder=\"Your full name\" data-placeholder=\"Your full name\" style=\"\" data-required=\"1\" data-validation=\"\" data-name=\"Name and role\">\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"tve_lg_input_container tve_lg_input tve_lg_regular_input tcb-plain-text\" data-selector=\"#lg-mqc9aor4 .tve_lg_regular_input:not(.tcb-excluded-from-group-item)\" data-css=\"tve-u-18119923fdd\">\n\t<input class=\"tcb-plain-text\" name=\"phone\" placeholder=\"Your role (e.g. 'Customer Service Manager')\" data-field=\"phone\" data-required=\"1\" data-validation=\"\" data-placeholder=\"Your role (e.g. 'Customer Service Manager')\" data-name=\"Phone\" type=\"text\">\n<\/div>\n\t\t\t\t<div class=\"thrv_text_element\" data-label-for=\"tve-lg-19ec0af14d5\" data-selector=\"#lg-mqc9aor4 .thrv_text_element[data-label-for]:not(.tcb-excluded-from-group-item)\"><div data-selector=\"#lg-mqc9aor4 .thrv_text_element[data-label-for]:not(.tcb-excluded-from-group-item) .tcb-plain-text:not(.tcb-excluded-from-group-item)\" class=\"tcb-plain-text\">Email<\/div><\/div><div class=\"tve_lg_input_container tve_lg_input tve_lg_regular_input tcb-plain-text tcb-no-clone tcb-no-delete\" data-selector=\"#lg-mqc9aor4 .tve_lg_regular_input:not(.tcb-excluded-from-group-item)\" data-css=\"tve-u-18119923fdd\" style=\"\" data-tcb_hover_state_parent=\"\" data-label=\"tve-lg-19ec0af14d5\">\n\t\t\t\t\t<input class=\"tcb-plain-text\" type=\"email\" data-field=\"email\" data-required=\"1\" data-validation=\"email\" name=\"email\" placeholder=\"Email\" data-placeholder=\"Email\" style=\"\" data-name=\"Email\">\n\t\t\t\t<\/div><div class=\"thrv_text_element\" data-label-for=\"tve-lg-19ec0af14d7\" data-selector=\"#lg-mqc9aor4 .thrv_text_element[data-label-for]:not(.tcb-excluded-from-group-item)\"><div data-selector=\"#lg-mqc9aor4 .thrv_text_element[data-label-for]:not(.tcb-excluded-from-group-item) .tcb-plain-text:not(.tcb-excluded-from-group-item)\" class=\"tcb-plain-text\">Message<\/div><\/div><div class=\"tve_lg_input_container tve_lg_textarea tve_lg_regular_input tve-lg-show-counter tcb-plain-text tcb-excluded-from-group-item\" data-selector=\"#lg-mqc9aor4 .tve_lg_regular_input#lg-kcf040v8\" style=\"\" id=\"lg-kcf040v8\" data-css=\"tve-u-18119923fdd\" data-tcb_hover_state_parent=\"\" data-label=\"tve-lg-19ec0af14d7\">\n\t<textarea class=\"tcb-plain-text\" rows=\"3\" data-min=\"10\" maxlength=\"350\" data-required=\"1\" name=\"mapping_textarea_943\" placeholder=\"Tell me about your conference needs. I'll get back within 24 hours to arrange an informal video chat. \" data-field=\"mapping_textarea\" data-validation=\"\" data-placeholder=\"Tell me about your conference needs. I'll get back within 24 hours to arrange an informal video chat. \" data-mapping=\"YTowOnt9\" style=\"\" data-name=\"Your message\"><\/textarea>\n\t<div class=\"thrv_wrapper thrv_text_element tve-lg-textarea-counter\">\t\t<div class=\"tcb-plain-text\" style=\"\" data-css=\"tve-u-19ec0af14a4\"><span class=\"tve-fill-text-dynamic\">0 of 350<\/span><\/div> \t<\/div>\n<\/div><div class=\"thrv_wrapper tve-form-button tcb-local-vars-root tve-color-set\" data-tcb_hover_state_parent=\"\" data-selector=\"#lg-mqc9aor4 .tve-form-button\" data-button-style=\"btn-tpl-58447\"><div class=\"thrive-colors-palette-config\" style=\"display: none !important\">__CONFIG_colors_palette__{\"active_palette\":0,\"config\":{\"colors\":{\"9bd08\":{\"name\":\"Main Accent\",\"parent\":-1}},\"gradients\":[]},\"palettes\":[{\"name\":\"Default Palette\",\"value\":{\"colors\":{\"9bd08\":{\"val\":\"var(--tcb-local-color-d6baf)\"}},\"gradients\":[]},\"original\":{\"colors\":{\"9bd08\":{\"val\":\"rgb(19, 114, 211)\",\"hsl\":{\"h\":210,\"s\":0.83,\"l\":0.45}}},\"gradients\":[]}}]}__CONFIG_colors_palette__<\/div>\n\t\t\t\t\t\n\t\t\t\t\t<a href=\"#\" class=\"tcb-button-link tve-form-button-submit tcb-plain-text\">\n\t\t\t\t\t\t<span class=\"tcb-button-texts\" style=\"\"><span class=\"tcb-button-text thrv-inline-text\" style=\"\">Send Message<\/span><\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t<input type=\"submit\" style=\"display: none !important;\">\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<input id=\"_submit_option\" type=\"hidden\" name=\"_submit_option\" value=\"message\">\n\t\t\t<input id=\"_sendParams\" type=\"hidden\" name=\"_sendParams\" value=\"0\">\n\t\t\t\n\t\t<input id=\"__tcb_lg_msg\" type=\"hidden\" name=\"__tcb_lg_msg\" value=\"YToyOntzOjU6ImVycm9yIjtzOjY6IkVycm9yISI7czo3OiJzdWNjZXNzIjtzOjQ3OiJUaGFua3MgZm9yIHlvdXIgbWVzc2FnZSEgV2UnbGwgcmVzcG9uZCBzaG9ydGx5LiI7fQ==\"><input id=\"_api_custom_fields\" type=\"hidden\" name=\"_api_custom_fields\" value=\"YToyOntpOjA7YToyOntzOjI6ImlkIjtzOjQ6Im5hbWUiO3M6MTE6InBsYWNlaG9sZGVyIjtzOjQ6Ik5hbWUiO31pOjE7YToyOntzOjI6ImlkIjtzOjU6InBob25lIjtzOjExOiJwbGFjZWhvbGRlciI7czo1OiJQaG9uZSI7fX0=\"><input type=\"hidden\" id=\"tve_mapping\" name=\"tve_mapping\" value=\"YToxOntzOjIwOiJtYXBwaW5nX3RleHRhcmVhXzk0MyI7YToxOntzOjY6Il9maWVsZCI7czoxNjoibWFwcGluZ190ZXh0YXJlYSI7fX0=\"><input type=\"hidden\" id=\"tve_labels\" name=\"tve_labels\" value=\"YTo0OntzOjQ6Im5hbWUiO3M6MTM6Ik5hbWUgYW5kIHJvbGUiO3M6NToicGhvbmUiO3M6NToiUGhvbmUiO3M6NToiZW1haWwiO3M6NToiRW1haWwiO3M6MjA6Im1hcHBpbmdfdGV4dGFyZWFfOTQzIjtzOjEyOiJZb3VyIG1lc3NhZ2UiO30=\"><\/form>\n\t<\/div>\n<\/div><div class=\"thrv_wrapper thrv-pricing-table\" data-ct=\"pricing_table-24177\" data-ct-name=\"Default Pricing Table\">\n\t<div class=\"thrv_wrapper thrv-button-group tcb-no-clone tcb-no-delete tve_no_drag tcb-no-save tcb-permanently-hidden tve-no-drop-inside\" data-price-button-group=\"tve-u-price-button-group-17c7514d7dc\">\n\t\t<div class=\"thrv_wrapper thrv-button-group-item tcb-no-clone tcb-no-delete tve_no_drag tcb-no-title tcb-no-save tcb-active-state\" data-default=\"true\" data-instance=\"2869517\">\n\t\t\t<a href=\"#\" class=\"tcb-button-link\">\n\t\t\t\t<span class=\"tcb-button-texts\"><span class=\"tcb-button-text thrv-inline-text\">Instance 1<\/span><\/span>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div><div class=\"thrv-content-block tcb-local-vars-root thrv_wrapper\" data-css=\"tve-u-170b4920a67\" tcb-template-name=\"Team 07\" tcb-template-id=\"41486\" tcb-template-pack=\"137\" data-keep-css_id=\"1\"><div class=\"thrive-group-edit-config\" style=\"display: none !important\">__CONFIG_group_edit__{\"judt5rda\":{\"name\":\"All Name(s)\",\"singular\":\"-- Text %s\"},\"judt60l2\":{\"name\":\"All Role(s)\",\"singular\":\"-- Text %s\"},\"judt68mo\":{\"name\":\"All Paragraphs)\",\"singular\":\"-- Text %s\"},\"jukv2ac2\":{\"name\":\"All Image(s)\",\"singular\":\"-- Image %s\"},\"jukv2fxj\":{\"name\":\"All Columns Content Box(s)\",\"singular\":\"-- Content Box %s\"},\"jumbuukm\":{\"name\":\"All Column(s)\",\"singular\":\"-- Column %s\"}}__CONFIG_group_edit__<\/div><div class=\"thrive-local-colors-config\" style=\"display: none !important\">__CONFIG_local_colors__{\"colors\":{\"a9109\":\"Occupation\"},\"gradients\":{}}__CONFIG_local_colors__<\/div><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box\" data-css=\"tve-u-170beda9a96\">\n\t<div class=\"tve-content-box-background\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-170b4920a69\"><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-19ec0c8d38f\" style=\"\"><p data-css=\"tve-u-194ad6bbabd\" style=\"text-align: center;\"><strong>About your coach<\/strong><\/p><\/div><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box\" data-css=\"tve-u-17c836e3f1f\" style=\"\">\n\t<div class=\"tve-content-box-background\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-17175ee06c7\"><div class=\"thrv_wrapper tve_image_caption img_style_circle fotopaolo\" data-css=\"tve-u-18adc0d03ea\">\n<span class=\"tve_image_frame\" style=\"width: 100%;\">\n<img class=\"tve_image tve_brdr_ridge wp-image-35012 tcb-moved-image\" alt=\"Paolo Fabrizio\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/09\/Linkedin-piccola-scaled.jpg\" style=\"aspect-ratio: auto 1708 \/ 2560;\" width=\"100\" height=\"150\" data-css=\"tve-u-18adc0d1153\" ml-d=\"0\" center-h-d=\"false\" data-width=\"100\" data-height=\"150\" data-init-width=\"1708\" data-init-height=\"2560\" data-id=\"35012\" title=\"Linkedin (piccola\" loading=\"lazy\" mt-d=\"-13\" center-v-d=\"false\">\n<\/span>\n<\/div><div class=\"thrv_wrapper thrv_text_element judt5rda\" data-css=\"tve-u-17c83606983\" data-tag=\"h3\" style=\"\"><h3 class=\"\" data-css=\"tve-u-17c83612e97\" data-fontsize=\"19\" data-lineheight=\"28\" style=\"text-align: center;\"><strong>Paolo Fabrizio<\/strong><\/h3><p style=\"text-align: center;\" data-css=\"tve-u-17c835ff458\">Digital Customer Service Advisor, Trainer, Author, Speaker.<\/p><p data-css=\"tve-u-17c83612e9b\" style=\"text-align: center;\">In the 90s he took part in the startup of the first online insurance company in Italy, following the customer's entire life cycle. Since 2013 as a consultant and trainer he has been helping companies to harness digital customer service as a business driver. Founder of CustomerServiceCulture.com, author of books and speaker at conferences in Italy and abroad. Digital Customer Service Lecturer at Bicocca University of Milan (Master MADIM).<\/p><\/div><div class=\"thrv_wrapper thrv-columns titoloblu\" data-css=\"tve-u-17175ee06cc\" style=\"--tcb-col-el-width: 1070.06;\"><div class=\"tcb-flex-row v-2 tcb-resized tcb--cols--2\" data-css=\"tve-u-17c73c66c40\" style=\"\"><div class=\"tcb-flex-col\" data-css=\"tve-u-17175ee06ce\" style=\"\"><div class=\"tcb-col jumbuukm\" data-css=\"tve-u-17175ee06cf\" style=\"\"><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box jukv2fxj\" data-css=\"tve-u-17175ee06d0\">\n\t<div class=\"tve-content-box-background\" data-css=\"tve-u-17175ee06d1\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-17175ee06d2\"><\/div>\n<\/div><\/div><\/div><div class=\"tcb-flex-col\" data-css=\"tve-u-194ad6d4f34\" style=\"\"><div class=\"tcb-col jumbuukm\" data-css=\"tve-u-17175ee06d4\" style=\"\"><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box jukv2fxj\" data-css=\"tve-u-17175ee06d5\">\n\t<div class=\"tve-content-box-background\" data-css=\"tve-u-17175ee06d6\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-17175ee06d7\"><div class=\"thrv_wrapper thrv-columns\" style=\"--tcb-col-el-width: 1051.07;\" data-css=\"tve-u-17c836effca\"><div class=\"tcb-flex-row v-2 tcb-resized tcb--cols--2\" data-css=\"tve-u-17c836f28b7\" style=\"\"><div class=\"tcb-flex-col\" data-css=\"tve-u-17175f41cd6\" style=\"\"><div class=\"tcb-col\"><div class=\"tcb-clear\" data-css=\"tve-u-194ad6d7320\"><div class=\"thrv_wrapper thrv_text_element judt5rda\" data-css=\"tve-u-17c73c6b5fe\" data-tag=\"h3\" style=\"\"><p data-fontsize=\"16\" data-lineheight=\"24\" style=\"text-align: center;\" data-css=\"tve-u-17c73c60041\"><strong>He has worked with<\/strong><\/p><\/div><\/div><\/div><\/div><div class=\"tcb-flex-col\" data-css=\"tve-u-17175f41cf5\" style=\"\"><div class=\"tcb-col\"><div class=\"thrv_wrapper tve_image_caption\" data-css=\"tve-u-17c73c5a0b9\" style=\"\"><span class=\"tve_image_frame\"><img class=\"tve_image wp-image-26687\" alt=\"clienti\" data-id=\"26687\" width=\"353\" data-init-width=\"2176\" height=\"57\" data-init-height=\"350\" title=\"clienti\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/10\/clienti.png\" data-width=\"353\" data-height=\"57\" style=\"aspect-ratio: auto 2176 \/ 350;\" data-css=\"tve-u-194ad6cb76b\"><\/span><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><div class=\"thrv_wrapper thrv-page-section\">\n<div class=\"tve-page-section-out\" data-css=\"tve-u-171751cedbf\"><\/div>\n<div class=\"tve-page-section-in tve_empty_dropzone\" data-css=\"tve-u-194ad6cbc26\"><div class=\"thrv_wrapper thrv_social thrv_social_custom tve_centerBtn tve_share_left\" data-css=\"tve-u-171751cedc0\" data-counts=\"\" data-min_shares=\"0\">\n<div class=\"tve_social_items tve_social_custom tve-prevent-content-edit tve_style_3 tve_social_med\">\n\t\n\t\t\n\t\t<div class=\"thrv_wrapper tve_s_item tve_s_in_share tve_share_item tve-no-drop-inside\" data-s=\"in_share\" data-href=\"{tcb_post_url}\" data-label=\"Share\" data-css=\"tve-u-194ad6cd069\">\n\t\t\t<a href=\"javascript:void(0)\" class=\"tve_s_link\">\n\t\t\t\t<span class=\"thrv_wrapper tve_s_icon\">\n\t\t\t\t\t<svg class=\"tcb-icon\" viewBox=\"0 0 448 512\" data-id=\"icon-in\" data-name=\"\">\n            <path d=\"M100.3 480H7.4V180.9h92.9V480zM53.8 140.1C24.1 140.1 0 115.5 0 85.8 0 56.1 24.1 32 53.8 32c29.7 0 53.8 24.1 53.8 53.8 0 29.7-24.1 54.3-53.8 54.3zM448 480h-92.7V334.4c0-34.7-.7-79.2-48.3-79.2-48.3 0-55.7 37.7-55.7 76.7V480h-92.8V180.9h89.1v40.8h1.3c12.4-23.5 42.7-48.3 87.9-48.3 94 0 111.3 61.9 111.3 142.3V480z\"><\/path>\n        <\/svg>\n\t\t\t\t<\/span>\n\t\t\t\t<span class=\"tve_s_text\">Share<\/span>\n\t\t\t\t<span class=\"tve_s_count\">0<\/span>\n\t\t\t<\/a>\n\t\t<\/div>\n\t\t\n\t\n<\/div>\n<\/div><\/div>\n<\/div>","tve_custom_css":"@media (min-width: 300px){[data-css=\"tve-u-171751cedbf\"] { background-color: rgb(255, 255, 255) !important; }[data-css=\"tve-u-171751cedc0\"] .tve_social_items { font-size: 11px !important; }[data-css=\"tve-u-17175f0b59a\"] { max-width: 1080px; }[data-css=\"tve-u-17175f41cd6\"] { max-width: 32.4%; }[data-css=\"tve-u-17175f41cf5\"] { max-width: 67.6%; }[data-css=\"tve-u-17c73792cfd\"] { font-size: 60px; --tcb-local-color-icon: rgb(23,151,237); --tcb-local-color-var: rgb(23,151,237); --tve-icon-size: 60px; float: right; z-index: 3; position: relative; --tve-alignment: right; margin: 0px auto !important; background-color: transparent !important; --background-color: transparent !important; --tve-applied-background-color: transparent !important; }:not(#tve) [data-css=\"tve-u-17c73792cfd\"] > :first-child { color: rgb(23, 151, 237); --tve-applied-color: rgb(23,151,237); }[data-css=\"tve-u-17c7383951c\"] { font-size: 60px; --tcb-local-color-icon: rgb(23,151,237); --tcb-local-color-var: rgb(23,151,237); --tve-icon-size: 60px; float: right; z-index: 3; position: relative; --tve-alignment: right; margin: 0px auto !important; padding-top: 0px !important; }:not(#tve) [data-css=\"tve-u-17c7383951c\"] > :first-child { color: rgb(23, 151, 237); --tve-applied-color: rgb(23,151,237); }[data-css=\"tve-u-17c7384fa6e\"] { --tcb-local-color-icon: rgb(23,151,237); --tcb-local-color-var: rgb(23,151,237); --tve-icon-size: 14px; font-size: 60px; float: right; z-index: 3; position: relative; --tve-alignment: right; margin-left: auto !important; margin-right: auto !important; margin-top: 0px !important; }:not(#tve) [data-css=\"tve-u-17c7384fa6e\"] > :first-child { color: rgb(23, 151, 237); --tve-applied-color: rgb(23,151,237); }[data-css=\"tve-u-17c738ce55d\"] { max-width: 6.6%; }[data-css=\"tve-u-17c7390a4aa\"] { max-width: 6.6%; }[data-css=\"tve-u-17c73961483\"]::after { clear: both; }[data-css=\"tve-u-17c7396d672\"]::after { clear: both; }[data-css=\"tve-u-17c7396e128\"]::after { clear: both; }[data-css=\"tve-u-17c739775cd\"] { min-height: unset; display: block; padding-top: 0px !important; margin-top: 35px !important; padding-bottom: 0px !important; margin-bottom: 25px !important; --tve-applied-min-height: unset !important; }[data-css=\"tve-u-17c7398dd93\"] { max-width: 86.4%; }:not(#tve) [data-css=\"tve-u-17c73996660\"] { font-size: 25px !important; }:not(#tve) [data-css=\"tve-u-17c739a3691\"] { font-size: 25px !important; }[data-css=\"tve-u-17c739cabb6\"] { font-size: 19px !important; }[data-css=\"tve-u-17c739cc3f0\"] { font-size: 19px !important; }[data-css=\"tve-u-17c73a71f4a\"] { max-width: 84.4%; }[data-css=\"tve-u-17c73a71f62\"] { max-width: 9%; }[data-css=\"tve-u-17c73c5a0b9\"] { width: 50%; }:not(#tve) [data-css=\"tve-u-17c73c60041\"] { font-size: 21px !important; color: rgb(116, 116, 116) !important; --tcb-applied-color: rgb(116,116,116) !important; --tve-applied-color: rgb(116,116,116) !important; }[data-css=\"tve-u-17c73c66c40\"] > .tcb-flex-col > .tcb-col { justify-content: flex-end; }[data-css=\"tve-u-17c73c6b5fe\"] { float: right; z-index: 3; position: relative; --tve-alignment: right; margin-top: 29px !important; }[data-css=\"tve-u-17c74bb0840\"] { width: 367px; --tve-alignment: center; margin: 0px auto 0px 50px !important; padding-right: 0px !important; padding-left: 0px !important; }[data-css=\"tve-u-17c74bb1e09\"] { margin-top: 0px; margin-left: -25px; width: 111% !important; max-width: none !important; }[data-css=\"tve-u-17c74bb0840\"] .tve_image_frame { height: 100%; }[data-css=\"tve-u-17c74c2cd82\"] { margin-bottom: 0px !important; }[data-css=\"tve-u-17c74c2e80b\"] { margin-bottom: 0px !important; }[data-css=\"tve-u-17c74c3da08\"] { padding-bottom: 0px !important; padding-top: 0px !important; }[data-css=\"tve-u-17c74c4658f\"] { padding-bottom: 15px !important; padding-top: 0px !important; }[data-css=\"tve-u-17c74f2aaa0\"] { margin-bottom: 0px !important; }[data-css=\"tve-u-17c74f2d09c\"] { margin-top: 0px !important; }[data-css=\"tve-u-17c74f3344a\"] { padding-bottom: 0px !important; }[data-css=\"tve-u-17c751a7a63\"] { margin-bottom: 0px !important; }[data-css=\"tve-u-17c751aa0b8\"] { margin-bottom: 0px !important; }:not(#tve) [data-css=\"tve-u-17c78972b69\"] { font-size: 19px !important; }:not(#tve) [data-css=\"tve-u-17c835ff458\"] { font-size: 17px !important; }[data-css=\"tve-u-17c83606983\"] { padding-bottom: 1px !important; }:not(#tve) [data-css=\"tve-u-17c83612e97\"] { font-size: 19px !important; }:not(#tve) [data-css=\"tve-u-17c83612e9b\"] { font-size: 15px !important; }[data-css=\"tve-u-17c73c66c40\"] { padding-bottom: 0px !important; padding-top: 0px !important; }[data-css=\"tve-u-17c836e3f1f\"] { margin-bottom: 0px !important; }[data-css=\"tve-u-17c836effca\"] { margin-bottom: 0px !important; }[data-css=\"tve-u-17c836f28b7\"] { padding-bottom: 0px !important; }:not(#tve) [data-css=\"tve-u-17c8435f377\"] { font-size: 25px !important; }[data-css=\"tve-u-18adc0d03ea\"] { width: 100%; }[data-css=\"tve-u-18adc0d03ea\"] .tve_image_frame { height: 107.913px; }[data-css=\"tve-u-18adc0d1153\"] { margin-top: -13px; margin-left: 0px; width: 100% !important; max-width: none !important; }:not(#tve) [data-css=\"tve-u-194ad697b77\"] { font-size: 39px !important; }[data-css=\"tve-u-194ad69aaef\"] { --tve-alignment: center; float: none; margin-left: auto !important; margin-right: auto !important; margin-bottom: 51px !important; }[data-css=\"tve-u-194ad6b8309\"] { --tve-alignment: center; float: none; z-index: 3; position: relative; margin-left: auto !important; margin-right: auto !important; margin-top: 25px !important; }:not(#tve) [data-css=\"tve-u-194ad6bbabd\"] { font-size: 38px !important; }[data-css=\"tve-u-194ad6cbc26\"] { min-width: auto; }[data-css=\"tve-u-194ad6d4f34\"] { max-width: 98.4342%; }[data-css=\"tve-u-194ad6d7320\"]::after { clear: both; }[data-css=\"tve-u-194ad6e3ca8\"] { --tve-alignment: center; float: none; z-index: 3; position: relative; margin-left: auto !important; margin-right: auto !important; margin-top: 0px !important; }[data-css=\"tve-u-19ec09a6c17\"] { font-size: 60px; --tcb-local-color-icon: rgb(23,151,237); --tcb-local-color-var: rgb(23,151,237); --tve-icon-size: 60px; float: right; z-index: 3; position: relative; --tve-alignment: right; margin: 131px auto 0px !important; background-color: transparent !important; --background-color: transparent !important; --tve-applied-background-color: transparent !important; }:not(#tve) [data-css=\"tve-u-19ec09a6c17\"] > :first-child { color: rgb(23, 151, 237); --tve-applied-color: rgb(23,151,237); }[data-css=\"tve-u-19ec0a7b5b0\"] { letter-spacing: 0px !important; }:not(#tve) [data-css=\"tve-u-19ec0af14a4\"] { font-size: 12px !important; color: rgba(0, 0, 0, 0.3) !important; --tcb-applied-color: rgba(0,0,0,0.3) !important; --tve-applied-color: rgba(0,0,0,0.3) !important; padding-top: 0px !important; margin-top: 0px !important; padding-bottom: 0px !important; margin-bottom: 0px !important; font-family: Arial, Helvetica, sans-serif !important; font-weight: var(--g-regular-weight,normal) !important; font-style: normal !important; }[data-css=\"tve-u-19ec0af14a5\"] { --tcb-local-color-bcd13: var(--tcb-local-color-d6baf); float: none; --form-color: --tcb-local-color-d6baf; border-radius: 12px; overflow: hidden; --tcb-local-color-d6baf: rgb(47,138,229); margin: 0px auto 55px !important; max-width: 700px !important; padding: 24px !important; background-color: rgb(248, 248, 248) !important; --tve-applied-background-color: rgb(248,248,248) !important; }:not(#tve) #lg-mqc9aor4 .tve_lg_regular_input:not(.tcb-excluded-from-group-item) input, :not(#tve) #lg-mqc9aor4 .tve_lg_regular_input:not(.tcb-excluded-from-group-item) textarea, :not(#tve) #lg-mqc9aor4 .tve_lg_regular_input:not(.tcb-excluded-from-group-item)::placeholder { font-weight: var(--tve-font-weight,var(--g-regular-weight,normal)); font-family: var(--tve-font-family,Arial,Helvetica,sans-serif); font-size: var(--tve-font-size,13px); --tcb-applied-color: rgba(0,0,0,0.75); color: var(--tve-color,rgba(0,0,0,0.75)) !important; --tve-applied-color: var$(--tve-color,rgba(0,0,0,0.75)) !important; }#lg-mqc9aor4 .tve_lg_regular_input:not(.tcb-excluded-from-group-item) { --tve-font-weight: var(--g-regular-weight,normal); --tve-font-family: Arial,Helvetica,sans-serif; --tve-font-size: 13px; --tve-color: rgba(0,0,0,0.75); --tve-applied---tve-color: rgba(0,0,0,0.75); }:not(#tve) #lg-mqc9aor4 .tve_lg_regular_input:not(.tcb-excluded-from-group-item) input, :not(#tve) #lg-mqc9aor4 .tve_lg_regular_input:not(.tcb-excluded-from-group-item) textarea { border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; --tve-applied-border: none; border-radius: 133px; overflow: hidden; background-image: none !important; --tve-applied-background-image: none !important; background-color: rgb(255, 255, 255) !important; --tve-applied-background-color: rgb(255,255,255) !important; padding: 14px 18px !important; }:not(#tve) #lg-mqc9aor4 .tve_lg_regular_input:not(.tcb-excluded-from-group-item):hover input, :not(#tve) #lg-mqc9aor4 .tve_lg_regular_input:not(.tcb-excluded-from-group-item):hover textarea, :not(#tve) #lg-mqc9aor4 .tve_lg_regular_input:not(.tcb-excluded-from-group-item):hover::placeholder { color: var(--tve-color,rgb(0,0,0)) !important; --tve-applied-color: var$(--tve-color,rgb(0,0,0)) !important; --tcb-applied-color: rgb(0,0,0) !important; }:not(#tve) #lg-mqc9aor4 .tve_lg_regular_input:not(.tcb-excluded-from-group-item):hover { --tve-color: rgb(0,0,0) !important; --tve-applied---tve-color: rgb(0,0,0) !important; }:not(#tve) #lg-mqc9aor4 .tve_lg_regular_input#lg-kcf040v8 input, :not(#tve) #lg-mqc9aor4 .tve_lg_regular_input#lg-kcf040v8 textarea, :not(#tve) #lg-mqc9aor4 .tve_lg_regular_input#lg-kcf040v8::placeholder { font-weight: var(--tve-font-weight,var(--g-regular-weight,normal)); font-family: var(--tve-font-family,Arial,Helvetica,sans-serif); font-size: var(--tve-font-size,13px); --tcb-applied-color: rgba(0,0,0,0.75); color: var(--tve-color,rgba(0,0,0,0.75)) !important; --tve-applied-color: var$(--tve-color,rgba(0,0,0,0.75)) !important; }#lg-mqc9aor4 .tve_lg_regular_input#lg-kcf040v8 { --tve-font-weight: var(--g-regular-weight,normal); --tve-font-family: Arial,Helvetica,sans-serif; --tve-font-size: 13px; --tve-color: rgba(0,0,0,0.75); --tve-applied---tve-color: rgba(0,0,0,0.75); }:not(#tve) #lg-mqc9aor4 .tve_lg_regular_input#lg-kcf040v8 input, :not(#tve) #lg-mqc9aor4 .tve_lg_regular_input#lg-kcf040v8 textarea { border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; --tve-applied-border: none; border-radius: 12px; overflow: hidden; background-image: none !important; --tve-applied-background-image: none !important; background-color: rgb(255, 255, 255) !important; --tve-applied-background-color: rgb(255,255,255) !important; padding: 14px 18px !important; }:not(#tve) #lg-mqc9aor4 .tve_lg_regular_input#lg-kcf040v8:hover input, :not(#tve) #lg-mqc9aor4 .tve_lg_regular_input#lg-kcf040v8:hover textarea, :not(#tve) #lg-mqc9aor4 .tve_lg_regular_input#lg-kcf040v8:hover::placeholder { color: var(--tve-color,rgb(0,0,0)) !important; --tve-applied-color: var$(--tve-color,rgb(0,0,0)) !important; --tcb-applied-color: rgb(0,0,0) !important; }:not(#tve) #lg-mqc9aor4 .tve_lg_regular_input#lg-kcf040v8:hover { --tve-color: rgb(0,0,0) !important; --tve-applied---tve-color: rgb(0,0,0) !important; }#lg-mqc9aor4 .thrv_text_element[data-label-for]:not(.tcb-excluded-from-group-item) { margin-top: 10px !important; margin-left: 0px !important; }:not(#tve) #lg-mqc9aor4 .thrv_text_element[data-label-for]:not(.tcb-excluded-from-group-item) .tcb-plain-text { letter-spacing: 1px; font-family: Arial, Helvetica, sans-serif !important; font-weight: var(--g-bold-weight,bold) !important; font-size: 14px !important; }:not(#tve) #lg-mqc9aor4 .thrv_text_element[data-label-for]:not(.tcb-excluded-from-group-item) .tcb-plain-text:not(.tcb-excluded-from-group-item) { letter-spacing: 1px; font-family: Arial, Helvetica, sans-serif !important; font-weight: var(--g-bold-weight,bold) !important; font-size: 14px !important; }#lg-mqc9aor4 .tve-form-button .tcb-button-link { border-radius: 100px; overflow: hidden; letter-spacing: var(--tve-letter-spacing,2px); background-color: var(--tcb-local-color-9bd08) !important; padding: 18px 22px !important; }:not(#tve) #lg-mqc9aor4 .tve-form-button .tcb-button-link { font-size: var(--tve-font-size,16px) !important; }#lg-mqc9aor4 .tve-form-button { --tve-font-size: 16px; --tve-font-weight: var(--g-bold-weight,bold); --tve-letter-spacing: 2px; --tcb-local-color-1bda9: rgb(19,114,211); --tve-color: rgb(255,255,255); --tcb-local-color-9bd08: var(--tcb-local-color-d6baf); --tve-alignment: center; float: none; margin-left: auto !important; margin-right: auto !important; }:not(#tve) #lg-mqc9aor4 .tve-form-button .tcb-button-link span { font-weight: var(--tve-font-weight,var(--g-bold-weight,bold)); color: var(--tve-color,rgb(255,255,255)); --tcb-applied-color: rgb(255,255,255); }:not(#tve) #lg-mqc9aor4 .tve-form-button:hover .tcb-button-link { background-color: var(--tcb-local-color-9bd08) !important; background-image: linear-gradient(rgba(255, 255, 255, 0.06), rgba(255, 255, 255, 0.06)) !important; background-size: auto !important; background-position: 50% 50% !important; background-attachment: scroll !important; background-repeat: no-repeat !important; }#lg-mqc9aor4 .tve-form-button.tve-color-set { --tcb-local-color-9bd08: var(--tcb-local-color-d6baf); }:not(#tve) [data-css=\"tve-u-19ec0b2f937\"] { font-size: 19px !important; }:not(#tve) [data-css=\"tve-u-19ec0b2f938\"] { font-size: 19px !important; }:not(#tve) [data-css=\"tve-u-19ec0b2f939\"] { font-size: 19px !important; }:not(#tve) [data-css=\"tve-u-19ec0b2f93a\"] { font-size: 23px !important; }:not(#tve) [data-css=\"tve-u-19ec0b2f93b\"] { font-size: 23px !important; }:not(#tve) [data-css=\"tve-u-19ec0b2f93c\"] { font-size: 23px !important; }[data-css=\"tve-u-19ec0b2f93d\"] { max-width: 33.3328%; }[data-css=\"tve-u-19ec0b2f93e\"] { --tve-border-width: 1px; border: 1px solid rgb(116, 116, 116) !important; --tve-applied-border: 1px solid rgb(116,116,116) !important; }[data-css=\"tve-u-19ec0b2f93f\"] { --tve-border-radius: 0px; border-radius: 0px; border: 1px solid rgb(116, 116, 116) !important; --tve-applied-border: 1px solid rgb(116,116,116) !important; }[data-css=\"tve-u-19ec0b2f940\"] { --tve-border-width: 0px; border: 1px solid rgb(116, 116, 116) !important; --tve-applied-border: 1px solid rgb(116,116,116) !important; }[data-css=\"tve-u-19ec0b2f942\"] { --tve-border-width: 0px; border-width: medium !important; border-style: none !important; border-color: currentcolor !important; border-image: initial !important; --tve-applied-border: none !important; }[data-css=\"tve-u-19ec0b2f943\"] { margin-top: 0px !important; }:not(#tve) [data-css=\"tve-u-19ec0b35b7d\"] { font-size: 19px !important; }:not(#tve) [data-css=\"tve-u-19ec0b35b7e\"] { font-size: 19px !important; }:not(#tve) [data-css=\"tve-u-19ec0b35b81\"] { font-size: 23px !important; }:not(#tve) [data-css=\"tve-u-19ec0b35b82\"] { font-size: 23px !important; }[data-css=\"tve-u-19ec0b35b83\"] { max-width: 33.3328%; }[data-css=\"tve-u-19ec0b35b84\"] { --tve-border-width: 1px; border: 1px solid rgb(116, 116, 116) !important; --tve-applied-border: 1px solid rgb(116,116,116) !important; }[data-css=\"tve-u-19ec0b35b85\"] { --tve-border-radius: 0px; border-radius: 0px; border: 1px solid rgb(116, 116, 116) !important; --tve-applied-border: 1px solid rgb(116,116,116) !important; }[data-css=\"tve-u-19ec0b35b86\"] { margin-top: 0px !important; }[data-css=\"tve-u-19ec0b35b87\"] { margin-bottom: 0px !important; }[data-css=\"tve-u-19ec0b35b88\"] { padding-bottom: 0px !important; }[data-css=\"tve-u-19ec0b35b89\"] { width: 100%; }[data-css=\"tve-u-19ec0b35b8a\"] { margin-top: 0px; margin-left: -105px; width: 147% !important; max-width: none !important; }[data-css=\"tve-u-19ec0b35b89\"] .tve_image_frame { height: 100%; }[data-css=\"tve-u-19ec0c8d38f\"] { --tve-alignment: center; float: none; z-index: 3; position: relative; margin-left: auto !important; margin-right: auto !important; margin-top: 0px !important; }[data-css=\"tve-u-19ec0cbfd82\"] { padding: 0px !important; margin-bottom: 0px !important; margin-top: 0px !important; }[data-css=\"tve-u-19ec0cbfd83\"] { padding: 0px !important; margin: 0px !important; background-color: transparent !important; }[data-css=\"tve-u-19ec0cbfd86\"] { text-align: center; }[data-css=\"tve-u-19ec0cbfd87\"] { padding: 0px 16px 16px !important; margin-top: 0px !important; margin-bottom: 20px !important; }[data-css=\"tve-u-19ec0cbfd88\"] { width: 37px; position: relative; top: -11px; left: 0px; margin-top: 0px !important; margin-bottom: 0px !important; }[data-css=\"tve-u-19ec0cbfd88\"] img { opacity: 1; filter: grayscale(0%) blur(0px) brightness(125%) sepia(0%) invert(100%) saturate(100%) contrast(100%) hue-rotate(0deg); }[data-css=\"tve-u-19ec0cbfd89\"] { margin-top: 0px !important; padding-top: 5px !important; margin-bottom: 16px !important; }:not(#tve) [data-css=\"tve-u-19ec0cbfd8a\"] { letter-spacing: 0px; padding-top: 0px !important; margin-top: 0px !important; padding-bottom: 0px !important; margin-bottom: 0px !important; font-size: 19px !important; text-transform: none !important; color: rgb(116, 116, 116) !important; --tcb-applied-color: rgb(116,116,116) !important; --tve-applied-color: rgb(116,116,116) !important; }[data-css=\"tve-u-19ec0cbfd8c\"] { --tcb-applied-color: rgb(116,116,116) !important; }[data-css=\"tve-u-19ec0cbfd8d\"] { box-shadow: rgba(0, 0, 0, 0.12) 0px 1px 4px 0px; border-width: medium !important; border-style: none !important; border-color: currentcolor !important; border-image: initial !important; background-color: rgb(255, 255, 255) !important; }:not(#tve) .thrv-content-box [data-css=\"tve-u-19ec0cbfd8e\"] p, :not(#tve) .thrv-content-box [data-css=\"tve-u-19ec0cbfd8e\"] li, :not(#tve) .thrv-content-box [data-css=\"tve-u-19ec0cbfd8e\"] blockquote, :not(#tve) .thrv-content-box [data-css=\"tve-u-19ec0cbfd8e\"] address, :not(#tve) .thrv-content-box [data-css=\"tve-u-19ec0cbfd8e\"] .tcb-plain-text, :not(#tve) .thrv-content-box [data-css=\"tve-u-19ec0cbfd8e\"] label { font-size: var(--tve-font-size,14px); }[data-css=\"tve-u-19ec0cbfd8e\"] { --tve-font-size: 14px; }:not(#tve) [data-css=\"tve-u-19ec0cbfd8f\"] { padding-top: 0px !important; margin-top: 0px !important; padding-bottom: 0px !important; margin-bottom: 0px !important; font-size: 19px !important; line-height: 1.75em !important; }[data-css=\"tve-u-19ec0cbfd90\"] { border-radius: 4px; overflow: hidden; background-image: none !important; --tve-applied-background-image: none !important; background-color: hsla(calc(var(--tcb-main-master-h,210) - 1 ),45%,95%,calc(var(--tcb-main-master-a,1) - 0 )) !important; --tve-applied-background-color: hsla(calc(var(--tcb-main-master-h,210) - 1 ),45%,95%,calc(var(--tcb-main-master-a,1) - 0 )) !important; }[data-css=\"tve-u-19ec0cbfd91\"] { margin-top: 0px !important; padding-top: 5px !important; margin-bottom: 16px !important; }[data-css=\"tve-u-19ec0cbfd92\"] { margin-top: 0px !important; padding-top: 5px !important; margin-bottom: 16px !important; }[data-css=\"tve-u-19ec0cbfd93\"] { width: 60px; border-radius: 170px; overflow: hidden; border: 4px solid rgb(255, 255, 255); --tve-applied-border: 4px solid rgb(255,255,255); box-shadow: rgba(0, 0, 0, 0.14) 0px 3px 14px 0px; --tve-applied-box-shadow: 0px 3px 14px 0px rgba(0,0,0,0.14); float: none; position: relative; margin: 0px auto -22px !important; z-index: 8 !important; }[data-css=\"tve-u-19ec0cbfd94\"] { --tcb-applied-color: rgb(116,116,116) !important; }[data-css=\"tve-u-19ec0cbfd95\"] { --tcb-applied-color: rgb(116,116,116) !important; }[data-css=\"tve-u-19ec0d05a75\"] { --tve-alignment: center; float: none; z-index: 3; position: relative; margin-left: auto !important; margin-right: auto !important; margin-top: 55px !important; }:not(#tve) [data-css=\"tve-u-19ec0d4ddcb\"] { font-size: 19px !important; }[data-css=\"tve-u-1a0394f4ee5\"] { margin-top: 11px !important; }[data-css=\"tve-u-1a03952c744\"] { padding-bottom: 5px !important; }[data-css=\"tve-u-1a039584281\"] { max-width: 30.2%; }[data-css=\"tve-u-1a0395a121a\"] { max-width: 63%; }}@media (max-width: 1023px){[data-css=\"tve-u-19ec0cbfd87\"] { margin-top: 8px !important; margin-bottom: 8px !important; }}@media (max-width: 767px){[data-css=\"tve-u-19ec0af14a5\"] { margin-bottom: 30px !important; }:not(#tve) #lg-mqc9aor4 .tve_lg_regular_input:not(.tcb-excluded-from-group-item) input, :not(#tve) #lg-mqc9aor4 .tve_lg_regular_input:not(.tcb-excluded-from-group-item) textarea { padding: 14px !important; }:not(#tve) #lg-mqc9aor4 .tve_lg_regular_input#lg-kcf040v8 input, :not(#tve) #lg-mqc9aor4 .tve_lg_regular_input#lg-kcf040v8 textarea { padding: 14px !important; }[data-css=\"tve-u-19ec0cbfd82\"] { padding: 0px !important; margin: 0px !important; }[data-css=\"tve-u-19ec0cbfd83\"] { margin-top: 0px !important; }[data-css=\"tve-u-19ec0cbfd87\"] { margin-bottom: 8px !important; }}","tve_user_custom_css":".tcb-styled-list-icon-text {\n    display: block;\n    z-index: 0;\n    line-height: 1.2em;\n}","tve_globals":{"e":"1","font_cls":[]},"tcb2_ready":1,"tcb_editor_enabled":1,"tve_landing_page":"","_tve_header":"0","_tve_footer":"0"},"class_list":["post-27130","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>1-to-1 coaching - Customer Service Culture<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/customerserviceculture.com\/en\/1-to-1-coaching\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"1-to-1 coaching - Customer Service Culture\" \/>\n<meta property=\"og:description\" content=\"&nbsp; &nbsp; &nbsp; &nbsp;1-to-1 Coaching WHO ARE THEY FOR My coaching paths are ideal if you are a Customer Service Manager working in a structured organization. All sessions are available in english, spanish or italian. GOALS AND BENEFITS &#8211; Optimizing and refining your ability to manage priorities and tight deadlines. &#8211; Nurturing and engaging your [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/customerserviceculture.com\/en\/1-to-1-coaching\/\" \/>\n<meta property=\"og:site_name\" content=\"Customer Service Culture\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-25T14:38:26+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/12\/Paolo-Fabrizio-white-background.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/customerserviceculture.com\\\/en\\\/1-to-1-coaching\\\/\",\"url\":\"https:\\\/\\\/customerserviceculture.com\\\/en\\\/1-to-1-coaching\\\/\",\"name\":\"1-to-1 coaching - Customer Service Culture\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/customerserviceculture.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/customerserviceculture.com\\\/en\\\/1-to-1-coaching\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/customerserviceculture.com\\\/en\\\/1-to-1-coaching\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/customerserviceculture.com\\\/wp-content\\\/uploads\\\/2023\\\/12\\\/Paolo-Fabrizio-white-background.png\",\"datePublished\":\"2021-10-26T13:50:38+00:00\",\"dateModified\":\"2026-08-25T14:38:26+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/customerserviceculture.com\\\/en\\\/1-to-1-coaching\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/customerserviceculture.com\\\/en\\\/1-to-1-coaching\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/customerserviceculture.com\\\/en\\\/1-to-1-coaching\\\/#primaryimage\",\"url\":\"https:\\\/\\\/customerserviceculture.com\\\/wp-content\\\/uploads\\\/2023\\\/12\\\/Paolo-Fabrizio-white-background.png\",\"contentUrl\":\"https:\\\/\\\/customerserviceculture.com\\\/wp-content\\\/uploads\\\/2023\\\/12\\\/Paolo-Fabrizio-white-background.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/customerserviceculture.com\\\/en\\\/1-to-1-coaching\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/customerserviceculture.com\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"1-to-1 coaching\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/customerserviceculture.com\\\/#website\",\"url\":\"https:\\\/\\\/customerserviceculture.com\\\/\",\"name\":\"Customer Service Culture\",\"description\":\"Conversations that sell\",\"publisher\":{\"@id\":\"https:\\\/\\\/customerserviceculture.com\\\/#\\\/schema\\\/person\\\/cf6fce8fc34dc42008bd61ead2384c45\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/customerserviceculture.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":[\"Person\",\"Organization\"],\"@id\":\"https:\\\/\\\/customerserviceculture.com\\\/#\\\/schema\\\/person\\\/cf6fce8fc34dc42008bd61ead2384c45\",\"name\":\"Paolo Fabrizio\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/3198a2e3072541994ab3cfbc26ac8d963f5eed16d934f5465c870f822a730e52?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/3198a2e3072541994ab3cfbc26ac8d963f5eed16d934f5465c870f822a730e52?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/3198a2e3072541994ab3cfbc26ac8d963f5eed16d934f5465c870f822a730e52?s=96&d=mm&r=g\",\"caption\":\"Paolo Fabrizio\"},\"logo\":{\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/3198a2e3072541994ab3cfbc26ac8d963f5eed16d934f5465c870f822a730e52?s=96&d=mm&r=g\"},\"description\":\"Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, \u00e8 autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Universit\u00e0 Bicocca di Milano\",\"sameAs\":[\"http:\\\/\\\/socialmediascrum.com\",\"https:\\\/\\\/www.linkedin.com\\\/in\\\/paolosocialcustomerservice\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"1-to-1 coaching - Customer Service Culture","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/customerserviceculture.com\/en\/1-to-1-coaching\/","og_locale":"en_US","og_type":"article","og_title":"1-to-1 coaching - Customer Service Culture","og_description":"&nbsp; &nbsp; &nbsp; &nbsp;1-to-1 Coaching WHO ARE THEY FOR My coaching paths are ideal if you are a Customer Service Manager working in a structured organization. All sessions are available in english, spanish or italian. GOALS AND BENEFITS &#8211; Optimizing and refining your ability to manage priorities and tight deadlines. &#8211; Nurturing and engaging your [&hellip;]","og_url":"https:\/\/customerserviceculture.com\/en\/1-to-1-coaching\/","og_site_name":"Customer Service Culture","article_modified_time":"2026-08-25T14:38:26+00:00","og_image":[{"url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/12\/Paolo-Fabrizio-white-background.png","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/customerserviceculture.com\/en\/1-to-1-coaching\/","url":"https:\/\/customerserviceculture.com\/en\/1-to-1-coaching\/","name":"1-to-1 coaching - Customer Service Culture","isPartOf":{"@id":"https:\/\/customerserviceculture.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/customerserviceculture.com\/en\/1-to-1-coaching\/#primaryimage"},"image":{"@id":"https:\/\/customerserviceculture.com\/en\/1-to-1-coaching\/#primaryimage"},"thumbnailUrl":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/12\/Paolo-Fabrizio-white-background.png","datePublished":"2021-10-26T13:50:38+00:00","dateModified":"2026-08-25T14:38:26+00:00","breadcrumb":{"@id":"https:\/\/customerserviceculture.com\/en\/1-to-1-coaching\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/customerserviceculture.com\/en\/1-to-1-coaching\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/customerserviceculture.com\/en\/1-to-1-coaching\/#primaryimage","url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/12\/Paolo-Fabrizio-white-background.png","contentUrl":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/12\/Paolo-Fabrizio-white-background.png"},{"@type":"BreadcrumbList","@id":"https:\/\/customerserviceculture.com\/en\/1-to-1-coaching\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/customerserviceculture.com\/en\/"},{"@type":"ListItem","position":2,"name":"1-to-1 coaching"}]},{"@type":"WebSite","@id":"https:\/\/customerserviceculture.com\/#website","url":"https:\/\/customerserviceculture.com\/","name":"Customer Service Culture","description":"Conversations that sell","publisher":{"@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/customerserviceculture.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":["Person","Organization"],"@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45","name":"Paolo Fabrizio","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/3198a2e3072541994ab3cfbc26ac8d963f5eed16d934f5465c870f822a730e52?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/3198a2e3072541994ab3cfbc26ac8d963f5eed16d934f5465c870f822a730e52?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/3198a2e3072541994ab3cfbc26ac8d963f5eed16d934f5465c870f822a730e52?s=96&d=mm&r=g","caption":"Paolo Fabrizio"},"logo":{"@id":"https:\/\/secure.gravatar.com\/avatar\/3198a2e3072541994ab3cfbc26ac8d963f5eed16d934f5465c870f822a730e52?s=96&d=mm&r=g"},"description":"Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, \u00e8 autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Universit\u00e0 Bicocca di Milano","sameAs":["http:\/\/socialmediascrum.com","https:\/\/www.linkedin.com\/in\/paolosocialcustomerservice\/"]}]}},"_links":{"self":[{"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/pages\/27130","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/comments?post=27130"}],"version-history":[{"count":108,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/pages\/27130\/revisions"}],"predecessor-version":[{"id":44464,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/pages\/27130\/revisions\/44464"}],"wp:attachment":[{"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/media?parent=27130"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}