{"id":27293,"date":"2021-10-27T23:23:55","date_gmt":"2021-10-27T21:23:55","guid":{"rendered":"https:\/\/customerserviceculture.com\/?page_id=27293"},"modified":"2022-11-05T13:09:01","modified_gmt":"2022-11-05T12:09:01","slug":"home","status":"publish","type":"page","link":"https:\/\/customerserviceculture.com\/en\/","title":{"rendered":"home"},"content":{"rendered":"<div  class=\"fusion-fullwidth fullwidth-box fusion-blend-mode nonhundred-percent-fullwidth\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1  fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:0px;margin-bottom:20px;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"  data-bg-url=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-slider-container fusion-no-small-visibility fusion-no-medium-visibility fusion-slider-739 full-width-slider \" id=\"fusion-slider-sc-homepage-en\" style=\"height:400px; max-width:100%;\">\n\t\t\t\t\t\t<style type=\"text\/css\" scoped=\"scoped\">\n\t\t\t\t\t\t.fusion-slider-739 .flex-direction-nav a {\n\t\t\t\t\t\t\twidth:63px;height:63px;line-height:63px;margin-top:-31px;font-size:25px;\t\t\t\t\t\t}\n\t\t\t\t\t\t<\/style>\n\t\t\t\t\t\t<div class=\"fusion-slider-loading\">Loading...<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"tfs-slider flexslider main-flex full-width-slider\" data-slider_width=\"100%\" data-slider_height=\"400px\" data-full_screen=\"0\" data-parallax=\"0\" data-nav_arrows=\"1\" data-nav_box_width=\"63px\" data-nav_box_height=\"63px\" data-nav_arrow_size=\"25px\" data-pagination_circles=\"1\" data-autoplay=\"1\" data-loop=\"1\" data-animation=\"fade\" data-slideshow_speed=\"7000\" data-animation_speed=\"600\" data-typo_sensitivity=\"1\" data-typo_factor=\"1.5\" style=\"max-width:100%;\">\n\t\t\t\t\t\t\t<ul class=\"slides\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li data-mute=\"yes\" data-loop=\"yes\" data-autoplay=\"yes\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"slide-content-container slide-content-left\" style=\"display: none;\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"slide-content\" style=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/customerserviceculture.com\/en\/consulting\/\" class=\"overlay-link\" target=\"_blank\" rel=\"noopener noreferrer\"><\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"background background-image\" style=\"background-image: url(https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/slide-pf.png);max-width:100%;height:400px;filter: progid:DXImageTransform.Microsoft.AlphaImageLoader(src='https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/slide-pf.png', sizingMethod='scale');-ms-filter:'progid:DXImageTransform.Microsoft.AlphaImageLoader(src='https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/slide-pf.png', sizingMethod='scale')';\" data-imgwidth=\"1903\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li data-mute=\"yes\" data-loop=\"yes\" data-autoplay=\"yes\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"slide-content-container slide-content-left\" style=\"display: none;\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"slide-content\" style=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/customerserviceculture.com\/en\/customer-culture-academy\/\" class=\"overlay-link\" target=\"_blank\" rel=\"noopener noreferrer\"><\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"background background-image\" style=\"background-image: url(https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/slide-cca.png);max-width:100%;height:400px;filter: progid:DXImageTransform.Microsoft.AlphaImageLoader(src='https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/slide-cca.png', sizingMethod='scale');-ms-filter:'progid:DXImageTransform.Microsoft.AlphaImageLoader(src='https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/slide-cca.png', sizingMethod='scale')';\" data-imgwidth=\"1903\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li data-mute=\"yes\" data-loop=\"yes\" data-autoplay=\"yes\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"slide-content-container slide-content-left\" style=\"display: none;\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"slide-content\" style=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/customerserviceculture.com\/en\/blog-podcast\/\" class=\"overlay-link\" ><\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"background background-image\" style=\"background-image: url(https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/slide-pod.png);max-width:100%;height:400px;filter: progid:DXImageTransform.Microsoft.AlphaImageLoader(src='https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/slide-pod.png', sizingMethod='scale');-ms-filter:'progid:DXImageTransform.Microsoft.AlphaImageLoader(src='https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/slide-pod.png', sizingMethod='scale')';\" data-imgwidth=\"1903\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li data-mute=\"yes\" data-loop=\"yes\" data-autoplay=\"yes\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"slide-content-container slide-content-left\" style=\"display: none;\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"slide-content\" style=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/customerserviceculture.com\/en\/resources\/\" class=\"overlay-link\" target=\"_blank\" rel=\"noopener noreferrer\"><\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"background background-image\" style=\"background-image: url(https:\/\/customerserviceculture.com\/wp-content\/uploads\/2017\/08\/slide-libro.png);max-width:100%;height:400px;filter: progid:DXImageTransform.Microsoft.AlphaImageLoader(src='https:\/\/customerserviceculture.com\/wp-content\/uploads\/2017\/08\/slide-libro.png', sizingMethod='scale');-ms-filter:'progid:DXImageTransform.Microsoft.AlphaImageLoader(src='https:\/\/customerserviceculture.com\/wp-content\/uploads\/2017\/08\/slide-libro.png', sizingMethod='scale')';\" data-imgwidth=\"1903\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-slider-container fusion-no-large-visibility fusion-slider-750 full-width-slider \" id=\"fusion-slider-sc-homepage-due\" style=\"height:400px; max-width:100%;\">\n\t\t\t\t\t\t<style type=\"text\/css\" scoped=\"scoped\">\n\t\t\t\t\t\t.fusion-slider-750 .flex-direction-nav a {\n\t\t\t\t\t\t\twidth:63px;height:63px;line-height:63px;margin-top:-31px;font-size:25px;\t\t\t\t\t\t}\n\t\t\t\t\t\t<\/style>\n\t\t\t\t\t\t<div class=\"fusion-slider-loading\">Loading...<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"tfs-slider flexslider main-flex full-width-slider\" data-slider_width=\"100%\" data-slider_height=\"400px\" data-full_screen=\"0\" data-parallax=\"0\" data-nav_arrows=\"1\" data-nav_box_width=\"63px\" data-nav_box_height=\"63px\" data-nav_arrow_size=\"25px\" data-pagination_circles=\"0\" data-autoplay=\"1\" data-loop=\"0\" data-animation=\"fade\" data-slideshow_speed=\"7000\" data-animation_speed=\"600\" data-typo_sensitivity=\"1\" data-typo_factor=\"1.5\" style=\"max-width:100%;\">\n\t\t\t\t\t\t\t<ul class=\"slides\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li data-mute=\"yes\" data-loop=\"yes\" data-autoplay=\"yes\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"slide-content-container slide-content-left\" style=\"display: none;\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"slide-content\" style=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/en\/consulting\" class=\"overlay-link\" ><\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"background background-image\" style=\"background-image: url(https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/slide-pf.png);max-width:100%;height:400px;filter: progid:DXImageTransform.Microsoft.AlphaImageLoader(src='https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/slide-pf.png', sizingMethod='scale');-ms-filter:'progid:DXImageTransform.Microsoft.AlphaImageLoader(src='https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/slide-pf.png', sizingMethod='scale')';\" data-imgwidth=\"1903\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li data-mute=\"yes\" data-loop=\"yes\" data-autoplay=\"yes\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"slide-content-container slide-content-left\" style=\"display: none;\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"slide-content\" style=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/en\/training\" class=\"overlay-link\" ><\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"background background-image\" style=\"background-image: url(https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/slide-cca.png);max-width:100%;height:400px;filter: progid:DXImageTransform.Microsoft.AlphaImageLoader(src='https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/slide-cca.png', sizingMethod='scale');-ms-filter:'progid:DXImageTransform.Microsoft.AlphaImageLoader(src='https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/slide-cca.png', sizingMethod='scale')';\" data-imgwidth=\"1903\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li data-mute=\"yes\" data-loop=\"yes\" data-autoplay=\"yes\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"slide-content-container slide-content-left\" style=\"display: none;\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"slide-content\" style=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/en\/speaking\" class=\"overlay-link\" ><\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"background background-image\" style=\"background-image: url(https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/slide-pod.png);max-width:100%;height:400px;filter: progid:DXImageTransform.Microsoft.AlphaImageLoader(src='https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/slide-pod.png', sizingMethod='scale');-ms-filter:'progid:DXImageTransform.Microsoft.AlphaImageLoader(src='https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/04\/slide-pod.png', sizingMethod='scale')';\" data-imgwidth=\"1903\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li data-mute=\"yes\" data-loop=\"yes\" data-autoplay=\"yes\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"slide-content-container slide-content-left\" style=\"display: none;\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"slide-content\" style=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/customerserviceculture.com\/en\/resources\/\" class=\"overlay-link\" ><\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"background background-image\" style=\"background-image: url(https:\/\/customerserviceculture.com\/wp-content\/uploads\/2017\/08\/slide-libro.png);max-width:100%;height:400px;filter: progid:DXImageTransform.Microsoft.AlphaImageLoader(src='https:\/\/customerserviceculture.com\/wp-content\/uploads\/2017\/08\/slide-libro.png', sizingMethod='scale');-ms-filter:'progid:DXImageTransform.Microsoft.AlphaImageLoader(src='https:\/\/customerserviceculture.com\/wp-content\/uploads\/2017\/08\/slide-libro.png', sizingMethod='scale')';\" data-imgwidth=\"1903\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"fusion-builder-row fusion-builder-row-inner fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_4  fusion-one-fourth fusion-column-first fusion-one-fourth fusion-column-first 1_4\"  style='margin-top: 0px;margin-bottom: 20px;width:22%; margin-right:4%;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"  data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-content-boxes content-boxes columns row fusion-columns-1 fusion-columns-total-1 fusion-content-boxes-1 content-boxes-icon-on-top content-left\" data-animationOffset=\"100%\" style=\"margin-top:0px;margin-bottom:0px;\"><style type=\"text\/css\" scoped=\"scoped\">.fusion-content-boxes-1 .heading h2{color:#0088cc;}\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-link-icon-hover .heading h2,\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-link-icon-hover .heading .heading-link h2,\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-box-hover .heading h2,\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-box-hover .heading .heading-link h2,\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-link-icon-hover.link-area-box .fusion-read-more,\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-link-icon-hover.link-area-box .fusion-read-more::after,\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-link-icon-hover.link-area-box .fusion-read-more::before,\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .fusion-read-more:hover:after,\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .fusion-read-more:hover:before,\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .fusion-read-more:hover,\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-box-hover.link-area-box .fusion-read-more,\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-box-hover.link-area-box .fusion-read-more::after,\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-box-hover.link-area-box .fusion-read-more::before,\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-link-icon-hover .icon .circle-no,\n\t\t\t\t\t.fusion-content-boxes-1 .heading .heading-link:hover .content-box-heading {\n\t\t\t\t\t\tcolor: #f89b20;\n\t\t\t\t\t}\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-box-hover .icon .circle-no {\n\t\t\t\t\t\tcolor: #f89b20 !important;\n\t\t\t\t\t}.fusion-content-boxes-1 .fusion-content-box-hover .link-area-box.link-area-box-hover .fusion-content-box-button {background: #96c346;color: #ffffff;}.fusion-content-boxes-1 .fusion-content-box-hover .link-area-box.link-area-box-hover .fusion-content-box-button .fusion-button-text {color: #ffffff;}\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .heading-link:hover .icon i.circle-yes,\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-box:hover .heading-link .icon i.circle-yes,\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-link-icon-hover .heading .icon i.circle-yes,\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-box-hover .heading .icon i.circle-yes {\n\t\t\t\t\t\tbackground-color: #f89b20 !important;\n\t\t\t\t\t\tborder-color: #f89b20 !important;\n\t\t\t\t\t}\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-link-icon-hover .heading .icon > span {\n\t\t\t\t\t\tbackground-color: #f89b20 !important;\n\t\t\t\t\t}\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-box-hover .heading .icon > span {\n\t\t\t\t\t\tborder-color: #f89b20 !important;\n\t\t\t\t\t}<\/style><div class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover  content-box-column-last content-box-column-last-in-row\"><div class=\"col content-wrapper link-area-box link-type-button icon-hover-animation-fade\" style=\"background-color:rgba(255,255,255,0);\" data-link=\"\/en\/consulting\/\" data-link-target=\"_self\" data-animationOffset=\"100%\"><div class=\"heading heading-with-icon icon-left\"><a class=\"heading-link\" class=\"fusion-read-more-button fusion-content-box-button fusion-button button-default button-large button-round button-flat\" href=\"\/en\/consulting\/\" target=\"_self\"><div class=\"icon\"><i style=\"background-color:transparent;border-color:transparent;height:auto;width: 35px;line-height:normal;color:#0088cc;font-size:35px;\" class=\"fa fontawesome-icon fa-sitemap circle-no\"><\/i><\/div><h2 class=\"content-box-heading\" style=\"font-size:18px;line-height:23px;\">Consulting<\/h2><\/a><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\" style=\"color:#747474;\">\n<p>Integrating digital channels intocall center \/ customer service in your company<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><a class=\"fusion-read-more-button fusion-content-box-button fusion-button button-default button-large button-round button-flat\" href=\"\/en\/consulting\/\" target=\"_self\"><span class=\"fusion-button-text\">READ MORE<\/span><\/a><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_4  fusion-one-fourth fusion-one-fourth 1_4\"  style='margin-top: 0px;margin-bottom: 20px;width:22%; margin-right:4%;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"  data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-content-boxes content-boxes columns row fusion-columns-1 fusion-columns-total-1 fusion-content-boxes-2 content-boxes-icon-on-top content-left\" data-animationOffset=\"100%\" style=\"margin-top:0px;margin-bottom:0px;\"><style type=\"text\/css\" scoped=\"scoped\">.fusion-content-boxes-2 .heading h2{color:#0088cc;}\n\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .link-area-link-icon-hover .heading h2,\n\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .link-area-link-icon-hover .heading .heading-link h2,\n\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .link-area-box-hover .heading h2,\n\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .link-area-box-hover .heading .heading-link h2,\n\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .link-area-link-icon-hover.link-area-box .fusion-read-more,\n\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .link-area-link-icon-hover.link-area-box .fusion-read-more::after,\n\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .link-area-link-icon-hover.link-area-box .fusion-read-more::before,\n\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .fusion-read-more:hover:after,\n\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .fusion-read-more:hover:before,\n\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .fusion-read-more:hover,\n\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .link-area-box-hover.link-area-box .fusion-read-more,\n\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .link-area-box-hover.link-area-box .fusion-read-more::after,\n\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .link-area-box-hover.link-area-box .fusion-read-more::before,\n\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .link-area-link-icon-hover .icon .circle-no,\n\t\t\t\t\t.fusion-content-boxes-2 .heading .heading-link:hover .content-box-heading {\n\t\t\t\t\t\tcolor: #f89b20;\n\t\t\t\t\t}\n\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .link-area-box-hover .icon .circle-no {\n\t\t\t\t\t\tcolor: #f89b20 !important;\n\t\t\t\t\t}.fusion-content-boxes-2 .fusion-content-box-hover .link-area-box.link-area-box-hover .fusion-content-box-button {background: #96c346;color: #ffffff;}.fusion-content-boxes-2 .fusion-content-box-hover .link-area-box.link-area-box-hover .fusion-content-box-button .fusion-button-text {color: #ffffff;}\n\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .heading-link:hover .icon i.circle-yes,\n\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .link-area-box:hover .heading-link .icon i.circle-yes,\n\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .link-area-link-icon-hover .heading .icon i.circle-yes,\n\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .link-area-box-hover .heading .icon i.circle-yes {\n\t\t\t\t\t\tbackground-color: #f89b20 !important;\n\t\t\t\t\t\tborder-color: #f89b20 !important;\n\t\t\t\t\t}\n\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .link-area-link-icon-hover .heading .icon > span {\n\t\t\t\t\t\tbackground-color: #f89b20 !important;\n\t\t\t\t\t}\n\t\t\t\t\t.fusion-content-boxes-2 .fusion-content-box-hover .link-area-box-hover .heading .icon > span {\n\t\t\t\t\t\tborder-color: #f89b20 !important;\n\t\t\t\t\t}<\/style><div class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover  content-box-column-last content-box-column-last-in-row\"><div class=\"col content-wrapper link-area-box link-type-button icon-hover-animation-fade\" style=\"background-color:rgba(255,255,255,0);\" data-link=\"\/en\/training\/\" data-link-target=\"_self\" data-animationOffset=\"100%\"><div class=\"heading heading-with-icon icon-left\"><a class=\"heading-link\" class=\"fusion-read-more-button fusion-content-box-button fusion-button button-default button-large button-round button-flat\" href=\"\/en\/training\/\" target=\"_self\"><div class=\"icon\"><i style=\"background-color:transparent;border-color:transparent;height:auto;width: 35px;line-height:normal;color:#0088cc;font-size:35px;\" class=\"fa fontawesome-icon fa-graduation-cap circle-no\"><\/i><\/div><h2 class=\"content-box-heading\" style=\"font-size:18px;line-height:23px;\">Training<\/h2><\/a><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\" style=\"color:#747474;\">\n<p>Helping your agents deal with customers via social media, live chat, apps<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><a class=\"fusion-read-more-button fusion-content-box-button fusion-button button-default button-large button-round button-flat\" href=\"\/en\/training\/\" target=\"_self\"><span class=\"fusion-button-text\">READ MORE<\/span><\/a><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_4  fusion-one-fourth fusion-one-fourth 1_4\"  style='margin-top: 0px;margin-bottom: 20px;width:22%; margin-right:4%;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"  data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-content-boxes content-boxes columns row fusion-columns-1 fusion-columns-total-1 fusion-content-boxes-3 content-boxes-icon-on-top content-left\" data-animationOffset=\"100%\" style=\"margin-top:0px;margin-bottom:0px;\"><style type=\"text\/css\" scoped=\"scoped\">.fusion-content-boxes-3 .heading h2{color:#0088cc;}\n\t\t\t\t\t.fusion-content-boxes-3 .fusion-content-box-hover .link-area-link-icon-hover .heading h2,\n\t\t\t\t\t.fusion-content-boxes-3 .fusion-content-box-hover .link-area-link-icon-hover .heading .heading-link h2,\n\t\t\t\t\t.fusion-content-boxes-3 .fusion-content-box-hover .link-area-box-hover .heading h2,\n\t\t\t\t\t.fusion-content-boxes-3 .fusion-content-box-hover .link-area-box-hover .heading .heading-link h2,\n\t\t\t\t\t.fusion-content-boxes-3 .fusion-content-box-hover .link-area-link-icon-hover.link-area-box .fusion-read-more,\n\t\t\t\t\t.fusion-content-boxes-3 .fusion-content-box-hover .link-area-link-icon-hover.link-area-box .fusion-read-more::after,\n\t\t\t\t\t.fusion-content-boxes-3 .fusion-content-box-hover .link-area-link-icon-hover.link-area-box .fusion-read-more::before,\n\t\t\t\t\t.fusion-content-boxes-3 .fusion-content-box-hover .fusion-read-more:hover:after,\n\t\t\t\t\t.fusion-content-boxes-3 .fusion-content-box-hover .fusion-read-more:hover:before,\n\t\t\t\t\t.fusion-content-boxes-3 .fusion-content-box-hover .fusion-read-more:hover,\n\t\t\t\t\t.fusion-content-boxes-3 .fusion-content-box-hover .link-area-box-hover.link-area-box .fusion-read-more,\n\t\t\t\t\t.fusion-content-boxes-3 .fusion-content-box-hover .link-area-box-hover.link-area-box .fusion-read-more::after,\n\t\t\t\t\t.fusion-content-boxes-3 .fusion-content-box-hover .link-area-box-hover.link-area-box .fusion-read-more::before,\n\t\t\t\t\t.fusion-content-boxes-3 .fusion-content-box-hover .link-area-link-icon-hover .icon .circle-no,\n\t\t\t\t\t.fusion-content-boxes-3 .heading .heading-link:hover .content-box-heading {\n\t\t\t\t\t\tcolor: #f89b20;\n\t\t\t\t\t}\n\t\t\t\t\t.fusion-content-boxes-3 .fusion-content-box-hover .link-area-box-hover .icon .circle-no {\n\t\t\t\t\t\tcolor: #f89b20 !important;\n\t\t\t\t\t}.fusion-content-boxes-3 .fusion-content-box-hover .link-area-box.link-area-box-hover .fusion-content-box-button {background: #96c346;color: #ffffff;}.fusion-content-boxes-3 .fusion-content-box-hover .link-area-box.link-area-box-hover .fusion-content-box-button .fusion-button-text {color: #ffffff;}\n\t\t\t\t\t.fusion-content-boxes-3 .fusion-content-box-hover .heading-link:hover .icon i.circle-yes,\n\t\t\t\t\t.fusion-content-boxes-3 .fusion-content-box-hover .link-area-box:hover .heading-link .icon i.circle-yes,\n\t\t\t\t\t.fusion-content-boxes-3 .fusion-content-box-hover .link-area-link-icon-hover .heading .icon i.circle-yes,\n\t\t\t\t\t.fusion-content-boxes-3 .fusion-content-box-hover .link-area-box-hover .heading .icon i.circle-yes {\n\t\t\t\t\t\tbackground-color: #f89b20 !important;\n\t\t\t\t\t\tborder-color: #f89b20 !important;\n\t\t\t\t\t}\n\t\t\t\t\t.fusion-content-boxes-3 .fusion-content-box-hover .link-area-link-icon-hover .heading .icon > span {\n\t\t\t\t\t\tbackground-color: #f89b20 !important;\n\t\t\t\t\t}\n\t\t\t\t\t.fusion-content-boxes-3 .fusion-content-box-hover .link-area-box-hover .heading .icon > span {\n\t\t\t\t\t\tborder-color: #f89b20 !important;\n\t\t\t\t\t}<\/style><div class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover  content-box-column-last content-box-column-last-in-row\"><div class=\"col content-wrapper link-area-box link-type-button icon-hover-animation-fade\" style=\"background-color:rgba(255,255,255,0);\" data-link=\"\/en\/speaking\" data-link-target=\"_self\" data-animationOffset=\"100%\"><div class=\"heading heading-with-icon icon-left\"><a class=\"heading-link\" class=\"fusion-read-more-button fusion-content-box-button fusion-button button-default button-large button-round button-flat\" href=\"\/en\/speaking\" target=\"_self\"><div class=\"icon\"><i style=\"background-color:transparent;border-color:transparent;height:auto;width: 35px;line-height:normal;color:#0088cc;font-size:35px;\" class=\"fa fontawesome-icon fa-microphone circle-no\"><\/i><\/div><h2 class=\"content-box-heading\" style=\"font-size:18px;line-height:23px;\">Speaking<\/h2><\/a><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\" style=\"color:#747474;\">\n<p>Igniting love for Digital Customer Service at your next conference<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><a class=\"fusion-read-more-button fusion-content-box-button fusion-button button-default button-large button-round button-flat\" href=\"\/en\/speaking\" target=\"_self\"><span class=\"fusion-button-text\">READ MORE<\/span><\/a><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_4  fusion-one-fourth fusion-column-last fusion-one-fourth fusion-column-last 1_4\"  style='margin-top: 0px;margin-bottom: 20px;width:22%'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"  data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-content-boxes content-boxes columns row fusion-columns-1 fusion-columns-total-1 fusion-content-boxes-4 content-boxes-icon-on-top content-left\" data-animationOffset=\"100%\" style=\"margin-top:0px;margin-bottom:0px;\"><style type=\"text\/css\" scoped=\"scoped\">.fusion-content-boxes-4 .heading h2{color:#0088cc;}\n\t\t\t\t\t.fusion-content-boxes-4 .fusion-content-box-hover .link-area-link-icon-hover .heading h2,\n\t\t\t\t\t.fusion-content-boxes-4 .fusion-content-box-hover .link-area-link-icon-hover .heading .heading-link h2,\n\t\t\t\t\t.fusion-content-boxes-4 .fusion-content-box-hover .link-area-box-hover .heading h2,\n\t\t\t\t\t.fusion-content-boxes-4 .fusion-content-box-hover .link-area-box-hover .heading .heading-link h2,\n\t\t\t\t\t.fusion-content-boxes-4 .fusion-content-box-hover .link-area-link-icon-hover.link-area-box .fusion-read-more,\n\t\t\t\t\t.fusion-content-boxes-4 .fusion-content-box-hover .link-area-link-icon-hover.link-area-box .fusion-read-more::after,\n\t\t\t\t\t.fusion-content-boxes-4 .fusion-content-box-hover .link-area-link-icon-hover.link-area-box .fusion-read-more::before,\n\t\t\t\t\t.fusion-content-boxes-4 .fusion-content-box-hover .fusion-read-more:hover:after,\n\t\t\t\t\t.fusion-content-boxes-4 .fusion-content-box-hover .fusion-read-more:hover:before,\n\t\t\t\t\t.fusion-content-boxes-4 .fusion-content-box-hover .fusion-read-more:hover,\n\t\t\t\t\t.fusion-content-boxes-4 .fusion-content-box-hover .link-area-box-hover.link-area-box .fusion-read-more,\n\t\t\t\t\t.fusion-content-boxes-4 .fusion-content-box-hover .link-area-box-hover.link-area-box .fusion-read-more::after,\n\t\t\t\t\t.fusion-content-boxes-4 .fusion-content-box-hover .link-area-box-hover.link-area-box .fusion-read-more::before,\n\t\t\t\t\t.fusion-content-boxes-4 .fusion-content-box-hover .link-area-link-icon-hover .icon .circle-no,\n\t\t\t\t\t.fusion-content-boxes-4 .heading .heading-link:hover .content-box-heading {\n\t\t\t\t\t\tcolor: #f89b20;\n\t\t\t\t\t}\n\t\t\t\t\t.fusion-content-boxes-4 .fusion-content-box-hover .link-area-box-hover .icon .circle-no {\n\t\t\t\t\t\tcolor: #f89b20 !important;\n\t\t\t\t\t}.fusion-content-boxes-4 .fusion-content-box-hover .link-area-box.link-area-box-hover .fusion-content-box-button {background: #96c346;color: #ffffff;}.fusion-content-boxes-4 .fusion-content-box-hover .link-area-box.link-area-box-hover .fusion-content-box-button .fusion-button-text {color: #ffffff;}\n\t\t\t\t\t.fusion-content-boxes-4 .fusion-content-box-hover .heading-link:hover .icon i.circle-yes,\n\t\t\t\t\t.fusion-content-boxes-4 .fusion-content-box-hover .link-area-box:hover .heading-link .icon i.circle-yes,\n\t\t\t\t\t.fusion-content-boxes-4 .fusion-content-box-hover .link-area-link-icon-hover .heading .icon i.circle-yes,\n\t\t\t\t\t.fusion-content-boxes-4 .fusion-content-box-hover .link-area-box-hover .heading .icon i.circle-yes {\n\t\t\t\t\t\tbackground-color: #f89b20 !important;\n\t\t\t\t\t\tborder-color: #f89b20 !important;\n\t\t\t\t\t}\n\t\t\t\t\t.fusion-content-boxes-4 .fusion-content-box-hover .link-area-link-icon-hover .heading .icon > span {\n\t\t\t\t\t\tbackground-color: #f89b20 !important;\n\t\t\t\t\t}\n\t\t\t\t\t.fusion-content-boxes-4 .fusion-content-box-hover .link-area-box-hover .heading .icon > span {\n\t\t\t\t\t\tborder-color: #f89b20 !important;\n\t\t\t\t\t}<\/style><div class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover  content-box-column-last content-box-column-last-in-row\"><div class=\"col content-wrapper link-area-box link-type-button icon-hover-animation-fade\" style=\"background-color:rgba(255,255,255,0);\" data-link=\"\/en\/customer-culture-academy\/\" data-link-target=\"_self\" data-animationOffset=\"100%\"><div class=\"heading heading-with-icon icon-left\"><a class=\"heading-link\" class=\"fusion-read-more-button fusion-content-box-button fusion-button button-default button-large button-round button-flat\" href=\"\/en\/customer-culture-academy\/\" target=\"_self\"><div class=\"icon\"><i style=\"background-color:transparent;border-color:transparent;height:auto;width: 35px;line-height:normal;color:#0088cc;font-size:35px;\" class=\"fa fontawesome-icon fa-user-circle-o circle-no\"><\/i><\/div><h2 class=\"content-box-heading\" style=\"font-size:18px;line-height:23px;\">Academy<\/h2><\/a><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\" style=\"color:#747474;\">\n<p>Spread customer culture in every area of your business with this interactive path<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><a class=\"fusion-read-more-button fusion-content-box-button fusion-button button-default button-large button-round button-flat\" href=\"\/en\/customer-culture-academy\/\" target=\"_self\"><span class=\"fusion-button-text\">READ MORE<\/span><\/a><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep sep-single sep-solid\" style=\"border-color:#03a9f4;border-top-width:1px;margin-left: auto;margin-right: auto;margin-top:;\"><\/div><div class=\"fusion-title title fusion-sep-none fusion-title-size-one colonna_kit titolo_blu\" style=\"margin-top:0px;margin-bottom:10px;\"><h1 class=\"title-heading-left\">Testimonial<\/h1><\/div><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_3  fusion-one-third fusion-column-first fusion-one-third fusion-column-first 1_3\"  style='margin-top: 0px;margin-bottom: 20px;width:30.6666%; margin-right:4%;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"  data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-testimonials clean fusion-testimonials-1\" data-random=\"1\"><style type=\"text\/css\" scoped=\"scoped\">#fusion-testimonials-1 a{border-color:#747474;}#fusion-testimonials-1 a:hover, #fusion-testimonials-1 .activeSlide{background-color: #747474;}.fusion-testimonials.clean.fusion-testimonials-1 .author:after{border-top-color:#d7e2ef !important;}<\/style><div class=\"reviews\"><div class=\"review avatar-image\"><div class=\"testimonial-thumbnail\"><img decoding=\"async\" class=\"testimonial-image\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2016\/08\/AAEAAQAAAAAAAAT3AAAAJGNhNTE1Nzc1LTE5OWItNGIzNS1iZDEwLTJlMTk2NjU5N2M0Yw.jpg\" alt=\"Fausto Turco\" style=\"-webkit-border-radius: 50%;-moz-border-radius: 50%;border-radius: 50%;\" \/><\/div><blockquote style=\"background-color:#d7e2ef;\"><q style=\"background-color:#d7e2ef;color:#747474;\">\n<p>If you need to get your customer service in great shape, Paolo Fabrizio is the right person for you. In his workshops Paolo communicates clearly, with attention to detail and nuances. An excellent experience and a path that I recommend to everyone.<\/p>\n<\/q><\/blockquote><div class=\"author\" style=\"color:#747474;\"><span class=\"company-name\"><strong>Fausto Turco<\/strong>, <span>CEO SI-Net S.r.l.<\/span><\/span><\/div><\/div><\/div><div class=\"testimonial-pagination\" id=\"fusion-testimonials-1\"><\/div><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_3  fusion-one-third fusion-one-third 1_3\"  style='margin-top: 0px;margin-bottom: 20px;width:30.6666%; margin-right:4%;'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"  data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-testimonials clean fusion-testimonials-2\" data-random=\"1\"><style type=\"text\/css\" scoped=\"scoped\">#fusion-testimonials-2 a{border-color:#747474;}#fusion-testimonials-2 a:hover, #fusion-testimonials-2 .activeSlide{background-color: #747474;}.fusion-testimonials.clean.fusion-testimonials-2 .author:after{border-top-color:#d7e2ef !important;}<\/style><div class=\"reviews\"><div class=\"review avatar-image\"><div class=\"testimonial-thumbnail\"><img decoding=\"async\" class=\"testimonial-image\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2016\/09\/Roberta-Papini.jpg\" alt=\"Roberta Papini\" style=\"-webkit-border-radius: 50%;-moz-border-radius: 50%;border-radius: 50%;\" \/><\/div><blockquote style=\"background-color:#d7e2ef;\"><q style=\"background-color:#d7e2ef;color:#747474;\">\n<p>Paolo is capable of conveying concepts in the classroom with efficiency and naturalness. He also constantly involves participants, making training super interactive. As a result, his workshops deliver digital customer service in an actionable and useful way.<\/p>\n<\/q><\/blockquote><div class=\"author\" style=\"color:#747474;\"><span class=\"company-name\"><strong>Roberta Papini<\/strong>, <span>CEO ShopSharing (Deutschland)<\/span><\/span><\/div><\/div><\/div><div class=\"testimonial-pagination\" id=\"fusion-testimonials-2\"><\/div><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_3  fusion-one-third fusion-column-last fusion-one-third fusion-column-last 1_3\"  style='margin-top: 0px;margin-bottom: 20px;width:30.6666%'>\n\t\t\t\t\t<div class=\"fusion-column-wrapper\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"  data-bg-url=\"\">\n\t\t\t\t\t\t<div class=\"fusion-testimonials clean fusion-testimonials-3\" data-random=\"1\"><style type=\"text\/css\" scoped=\"scoped\">#fusion-testimonials-3 a{border-color:#747474;}#fusion-testimonials-3 a:hover, #fusion-testimonials-3 .activeSlide{background-color: #747474;}.fusion-testimonials.clean.fusion-testimonials-3 .author:after{border-top-color:#d7e2ef !important;}<\/style><div class=\"reviews\"><div class=\"review avatar-image\"><div class=\"testimonial-thumbnail\"><img decoding=\"async\" class=\"testimonial-image\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2016\/11\/Vincenzo-Dolores.jpg\" alt=\"dolores vincenzo\" style=\"-webkit-border-radius: 50%;-moz-border-radius: 50%;border-radius: 50%;\" \/><\/div><blockquote style=\"background-color:#d7e2ef;\"><q style=\"background-color:#d7e2ef;color:#747474;\">\n<p>Thanks to his experience and professionalism Paolo managed to understand our the needs and drove us towards the right direction to optimize our Digital Customer Service.<\/p>\n<\/q><\/blockquote><div class=\"author\" style=\"color:#747474;\"><span class=\"company-name\"><strong>Dolores Vincenzo<\/strong>, <span>Consumer Service Dr. Schaer S.p.A.<\/span><\/span><\/div><\/div><\/div><div class=\"testimonial-pagination\" id=\"fusion-testimonials-3\"><\/div><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep sep-single sep-solid\" style=\"border-color:#03a9f4;border-top-width:1px;margin-left: auto;margin-right: auto;margin-top:;\"><\/div><div class=\"fusion-title title fusion-sep-none fusion-title-size-one colonna_kit titolo_blu\" style=\"margin-top:0px;margin-bottom:10px;\"><h1 class=\"title-heading-left\">Latest blog posts<\/h1><\/div><div class=\"fusion-blog-shortcode fusion-blog-shortcode-1 fusion-blog-archive fusion-blog-layout-grid-wrapper fusion-blog-pagination\"><style type=\"text\/css\">.fusion-blog-shortcode-1 .fusion-blog-layout-grid .fusion-post-grid{padding:10px;}.fusion-blog-shortcode-1 .fusion-posts-container{margin-left: -10px !important; margin-right:-10px !important;}<\/style><div class=\"fusion-posts-container fusion-posts-container-pagination fusion-blog-layout-grid fusion-blog-layout-grid-3 isotope\" data-pages=\"45\" data-grid-col-space=\"20\" style=\"margin: -10px -10px 0;height:500px;\"><article id=\"post-43461\" class=\"fusion-post-grid post-43461 post type-post status-publish format-standard has-post-thumbnail hentry category-digital-customer-service tag-business-2 tag-customerculture tag-podcast-2\">\n<div class=\"fusion-post-wrapper\">\n\n\t<div class=\"fusion-flexslider flexslider fusion-flexslider-loading fusion-post-slideshow\">\n\t\t<ul class=\"slides\">\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n<div class=\"fusion-image-wrapper\" aria-haspopup=\"true\">\n\t\n\t\n\t\t\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"400\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/04\/Customer-Culture-evolution.png\" class=\"attachment-full size-full wp-post-image\" alt=\"Customer Culture evolution\" srcset=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/04\/Customer-Culture-evolution-200x100.png 200w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/04\/Customer-Culture-evolution-400x200.png 400w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/04\/Customer-Culture-evolution-600x300.png 600w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/04\/Customer-Culture-evolution.png 800w\" sizes=\"auto, (min-width: 784px) 353px, (min-width: 712px) 530px, (min-width: 640px) 712px, 100vw\" \/>\n\t\n\n<div class=\"fusion-rollover\">\n\t<div class=\"fusion-rollover-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-link\" href=\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/towards-a-successful-customer-culture-evolution\/\">Towards a successful Customer Culture evolution<\/a>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-sep\"><\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-gallery\" href=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/04\/Customer-Culture-evolution.png\" data-id=\"43461\" data-rel=\"iLightbox[gallery]\" data-title=\"Customer Culture evolution\" data-caption=\"\">\n\t\t\t\t\t\tGallery\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"fusion-rollover-title\">\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/towards-a-successful-customer-culture-evolution\/\">\n\t\t\t\t\t\tTowards a successful Customer Culture evolution\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-categories\"><a href=\"https:\/\/customerserviceculture.com\/en\/category\/digital-customer-service\/\" rel=\"tag\">Digital Customer Service<\/a><\/div>\t\t\t\t\t\n\t\t\n\t\t\t\t\t\t<a class=\"fusion-link-wrapper\" href=\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/towards-a-successful-customer-culture-evolution\/\" aria-label=\"Towards a successful Customer Culture evolution\"><\/a>\n\t<\/div>\n<\/div>\n\n\t\n<\/div>\n<\/li>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t<\/div>\n<div class=\"fusion-post-content-wrapper\"><div class=\"fusion-post-content post-content\"><h2 class=\"blog-shortcode-post-title entry-title\"><a href=\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/towards-a-successful-customer-culture-evolution\/\">Towards a successful Customer Culture evolution<\/a><\/h2><div class=\"fusion-post-content-container\"><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div>\n<\/article>\n<article id=\"post-43384\" class=\"fusion-post-grid post-43384 post type-post status-publish format-standard has-post-thumbnail hentry category-digital-customer-service tag-digital-customer-service-2 tag-manager tag-upskilling\">\n<div class=\"fusion-post-wrapper\">\n\n\t<div class=\"fusion-flexslider flexslider fusion-flexslider-loading fusion-post-slideshow\">\n\t\t<ul class=\"slides\">\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n<div class=\"fusion-image-wrapper\" aria-haspopup=\"true\">\n\t\n\t\n\t\t\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"400\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/03\/super-skills.png\" class=\"attachment-full size-full wp-post-image\" alt=\"super skills\" srcset=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/03\/super-skills-200x100.png 200w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/03\/super-skills-400x200.png 400w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/03\/super-skills-600x300.png 600w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/03\/super-skills.png 800w\" sizes=\"auto, (min-width: 784px) 353px, (min-width: 712px) 530px, (min-width: 640px) 712px, 100vw\" \/>\n\t\n\n<div class=\"fusion-rollover\">\n\t<div class=\"fusion-rollover-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-link\" href=\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/the-super-skills-for-customer-service-managers\/\">The super skills for customer service managers<\/a>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-sep\"><\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-gallery\" href=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/03\/super-skills.png\" data-id=\"43384\" data-rel=\"iLightbox[gallery]\" data-title=\"super skills\" data-caption=\"\">\n\t\t\t\t\t\tGallery\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"fusion-rollover-title\">\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/the-super-skills-for-customer-service-managers\/\">\n\t\t\t\t\t\tThe super skills for customer service managers\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-categories\"><a href=\"https:\/\/customerserviceculture.com\/en\/category\/digital-customer-service\/\" rel=\"tag\">Digital Customer Service<\/a><\/div>\t\t\t\t\t\n\t\t\n\t\t\t\t\t\t<a class=\"fusion-link-wrapper\" href=\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/the-super-skills-for-customer-service-managers\/\" aria-label=\"The super skills for customer service managers\"><\/a>\n\t<\/div>\n<\/div>\n\n\t\n<\/div>\n<\/li>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t<\/div>\n<div class=\"fusion-post-content-wrapper\"><div class=\"fusion-post-content post-content\"><h2 class=\"blog-shortcode-post-title entry-title\"><a href=\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/the-super-skills-for-customer-service-managers\/\">The super skills for customer service managers<\/a><\/h2><div class=\"fusion-post-content-container\"><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div>\n<\/article>\n<article id=\"post-43291\" class=\"fusion-post-grid post-43291 post type-post status-publish format-standard has-post-thumbnail hentry category-customer-experience-3 tag-customer-culture-academy tag-cx tag-internal-communication tag-podcast-2\">\n<div class=\"fusion-post-wrapper\">\n\n\t<div class=\"fusion-flexslider flexslider fusion-flexslider-loading fusion-post-slideshow\">\n\t\t<ul class=\"slides\">\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>\n<div class=\"fusion-image-wrapper\" aria-haspopup=\"true\">\n\t\n\t\n\t\t\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"400\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/03\/kill-customer-experiences.png\" class=\"attachment-full size-full wp-post-image\" alt=\"kill customer experiences\" srcset=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/03\/kill-customer-experiences-200x100.png 200w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/03\/kill-customer-experiences-400x200.png 400w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/03\/kill-customer-experiences-600x300.png 600w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/03\/kill-customer-experiences.png 800w\" sizes=\"auto, (min-width: 784px) 353px, (min-width: 712px) 530px, (min-width: 640px) 712px, 100vw\" \/>\n\t\n\n<div class=\"fusion-rollover\">\n\t<div class=\"fusion-rollover-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-link\" href=\"https:\/\/customerserviceculture.com\/en\/customer-experience-3\/assumptions-that-silently-kill-customer-experiences\/\">Assumptions that silently kill customer experiences<\/a>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-sep\"><\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-gallery\" href=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/03\/kill-customer-experiences.png\" data-id=\"43291\" data-rel=\"iLightbox[gallery]\" data-title=\"kill customer experiences\" data-caption=\"\">\n\t\t\t\t\t\tGallery\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"fusion-rollover-title\">\n\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/customerserviceculture.com\/en\/customer-experience-3\/assumptions-that-silently-kill-customer-experiences\/\">\n\t\t\t\t\t\tAssumptions that silently kill customer experiences\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-categories\"><a href=\"https:\/\/customerserviceculture.com\/en\/category\/customer-experience-3\/\" rel=\"tag\">Customer Experience<\/a><\/div>\t\t\t\t\t\n\t\t\n\t\t\t\t\t\t<a class=\"fusion-link-wrapper\" href=\"https:\/\/customerserviceculture.com\/en\/customer-experience-3\/assumptions-that-silently-kill-customer-experiences\/\" aria-label=\"Assumptions that silently kill customer experiences\"><\/a>\n\t<\/div>\n<\/div>\n\n\t\n<\/div>\n<\/li>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t<\/div>\n<div class=\"fusion-post-content-wrapper\"><div class=\"fusion-post-content post-content\"><h2 class=\"blog-shortcode-post-title entry-title\"><a href=\"https:\/\/customerserviceculture.com\/en\/customer-experience-3\/assumptions-that-silently-kill-customer-experiences\/\">Assumptions that silently kill customer experiences<\/a><\/h2><div class=\"fusion-post-content-container\"><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div>\n<\/article>\n<div class=\"fusion-clearfix\"><\/div><\/div>\t\t\t\t\t\t<div class='pagination clearfix'>\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"current\">1<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/pages\/27293\/page\/2\/\" class=\"inactive\">2<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/pages\/27293\/page\/3\/\" class=\"inactive\">3<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<a class=\"pagination-next\" href=\"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/pages\/27293\/page\/2\/\">\n\t\t\t\t\t\t\t<span class=\"page-text\">Next<\/span>\n\t\t\t\t\t\t\t<span class=\"page-next\"><\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div><div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-27293","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>home - Customer Service Culture<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/customerserviceculture.com\/en\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"home - Customer Service Culture\" \/>\n<meta property=\"og:url\" content=\"https:\/\/customerserviceculture.com\/en\/\" \/>\n<meta property=\"og:site_name\" content=\"Customer Service Culture\" \/>\n<meta property=\"article:modified_time\" content=\"2022-11-05T12:09:01+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/customerserviceculture.com\/en\/\",\"url\":\"https:\/\/customerserviceculture.com\/en\/\",\"name\":\"home - Customer Service Culture\",\"isPartOf\":{\"@id\":\"https:\/\/customerserviceculture.com\/#website\"},\"datePublished\":\"2021-10-27T21:23:55+00:00\",\"dateModified\":\"2022-11-05T12:09:01+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/customerserviceculture.com\/en\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/customerserviceculture.com\/en\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/customerserviceculture.com\/en\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/customerserviceculture.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"home\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/customerserviceculture.com\/#website\",\"url\":\"https:\/\/customerserviceculture.com\/\",\"name\":\"Customer Service Culture\",\"description\":\"Conversations that sell\",\"publisher\":{\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/customerserviceculture.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":[\"Person\",\"Organization\"],\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\",\"name\":\"Paolo Fabrizio\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/bc29f8953cdfa1b693be242ccfc0723e?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/bc29f8953cdfa1b693be242ccfc0723e?s=96&d=mm&r=g\",\"caption\":\"Paolo Fabrizio\"},\"logo\":{\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/\"},\"description\":\"Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, \u00e8 autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Universit\u00e0 Bicocca di Milano\",\"sameAs\":[\"http:\/\/socialmediascrum.com\",\"https:\/\/www.linkedin.com\/in\/paolosocialcustomerservice\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"home - Customer Service Culture","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/customerserviceculture.com\/en\/","og_locale":"en_US","og_type":"article","og_title":"home - Customer Service Culture","og_url":"https:\/\/customerserviceculture.com\/en\/","og_site_name":"Customer Service Culture","article_modified_time":"2022-11-05T12:09:01+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/customerserviceculture.com\/en\/","url":"https:\/\/customerserviceculture.com\/en\/","name":"home - Customer Service Culture","isPartOf":{"@id":"https:\/\/customerserviceculture.com\/#website"},"datePublished":"2021-10-27T21:23:55+00:00","dateModified":"2022-11-05T12:09:01+00:00","breadcrumb":{"@id":"https:\/\/customerserviceculture.com\/en\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/customerserviceculture.com\/en\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/customerserviceculture.com\/en\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/customerserviceculture.com\/en\/"},{"@type":"ListItem","position":2,"name":"home"}]},{"@type":"WebSite","@id":"https:\/\/customerserviceculture.com\/#website","url":"https:\/\/customerserviceculture.com\/","name":"Customer Service Culture","description":"Conversations that sell","publisher":{"@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/customerserviceculture.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":["Person","Organization"],"@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45","name":"Paolo Fabrizio","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/bc29f8953cdfa1b693be242ccfc0723e?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/bc29f8953cdfa1b693be242ccfc0723e?s=96&d=mm&r=g","caption":"Paolo Fabrizio"},"logo":{"@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/"},"description":"Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, \u00e8 autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Universit\u00e0 Bicocca di Milano","sameAs":["http:\/\/socialmediascrum.com","https:\/\/www.linkedin.com\/in\/paolosocialcustomerservice\/"]}]}},"_links":{"self":[{"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/pages\/27293","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/comments?post=27293"}],"version-history":[{"count":8,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/pages\/27293\/revisions"}],"predecessor-version":[{"id":31938,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/pages\/27293\/revisions\/31938"}],"wp:attachment":[{"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/media?parent=27293"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}