{"id":28758,"date":"2022-02-12T10:37:02","date_gmt":"2022-02-12T09:37:02","guid":{"rendered":"https:\/\/customerserviceculture.com\/?page_id=28758"},"modified":"2024-11-28T09:26:18","modified_gmt":"2024-11-28T08:26:18","slug":"values","status":"publish","type":"page","link":"https:\/\/customerserviceculture.com\/en\/values\/","title":{"rendered":"Values"},"content":{"rendered":"<p style=\"text-align: center;\">I tell you about my values to show you<\/p>\n<ul>\n<li style=\"\" tve-u-17ee7cde9b5\"\"=\"\">Why I have capitalized on my experience in customer service to help organizations.<\/li>\n<li style=\"\" tve-u-17ee7cde9b5\"\"=\"\">What gets me motivated every day working with ambition, care and passion.<\/li>\n<li style=\"\" tve-u-17ee7cde9b5\"\"=\"\">How I develop solutions for my clients with a continuous improvement perspective.<\/li>\n<\/ul>\n<p style=\"\">AMBITION<\/p>\n<p style=\"\">Even though you&#8217;re providing good customer service you have room for improvement. That&#8217;s why I keep challenging myself and I work with clients sharing the same mindset.&nbsp;<\/p>\n<p style=\"\">CARE<\/p>\n<p style=\"\">Attention to details is key to confirm customer trust, thus to consolidate the relationship in the long run. So I&#8217;m the first one to lead by example.<\/p>\n<p style=\"\">PASSION<\/p>\n<p style=\"\">I love customer service because I love people. I do enjoy helping them optimize their results, strategies and increasing their skills.<\/p>\n<p style=\"text-align: center;\">Here&#8217;s how I do it<\/p>\n<p style=\"text-align: center;\" tve-u-17ee804cfea\"\"=\"\">These are 3 moments when my values turned out to be winning.<\/p>\n<p style=\"\">AMBITION<\/p>\n<p style=\"\">March 2020, first lockdown. In just a few days I had to convert all my training sessions online. However, I did not settle for just replicating the model via video-calling platform. So I quickly decided to invest in two solutions that allowed me to get high involvement by the participants from the very first session, albeit remotely.<\/p>\n<p style=\"\">CARE<\/p>\n<p style=\"\">During my 1-to-1 coaching sessions with customer service managers, new ideas often arise in addition to the topics on the agenda. To effectively deep dive them, I send brief notes at the end of each weekly meeting. This short investment of time has paved the way to solutions and results that were unthinkable.<\/p>\n<p style=\"\">PASSION<\/p>\n<p>&#8216;Customer service is somehow &nbsp;underestimated by us.&#8217; This sentence spurred me to develop hyper-customized solutions where customer culture is the hub. Two year later the same person has consolidated the new Digital Customer Service team, successfully exporting their model to foreign branches.<\/p>\n<p style=\"text-align: center;\">Get in touch<\/p>\n<p data-fontsize=\"16\" data-lineheight=\"24\" style=\"text-align: center;\"><strong>Some company clients I have worked with<\/strong><\/p>\n<p><span><img decoding=\"async\" alt=\"alcuni clienti\" data-id=\"35714\" width=\"338\" data-init-width=\"2374\" height=\"54\" data-init-height=\"378\" title=\"alcuni clienti\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/11\/alcuni-clienti.png\" data-width=\"338\" data-height=\"54\" style=\"aspect-ratio: auto 2374 \/ 378;\"><\/span><\/p>\n<p style=\"color: #333333;\"><a href=\"\" style=\"outline: none;\"><span><\/span><span style=\"font-size: 15px;\">\u00a9 2022 Paolo Fabrizio &#8211; P.Iva 09329960968 &#8211; CustomerServiceCulture |&nbsp;<\/span><\/a><a href=\"http:\/\/socialmediascrum.com\/privacy-policy\" style=\"outline: none;\">Privacy Policy\ufeff<\/a><span><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>I tell you about my values to show you Why I have capitalized on my experience in customer service to help organizations. What gets me motivated every day working with ambition, care and passion. How I develop solutions for my clients with a continuous improvement perspective. AMBITION Even though you&#8217;re providing good customer service you [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-28758","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Values - Customer Service Culture<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/customerserviceculture.com\/en\/values\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Values - Customer Service Culture\" \/>\n<meta property=\"og:description\" content=\"I tell you about my values to show you Why I have capitalized on my experience in customer service to help organizations. 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