{"id":31660,"date":"2022-10-28T23:27:25","date_gmt":"2022-10-28T21:27:25","guid":{"rendered":"https:\/\/customerserviceculture.com\/?page_id=31660"},"modified":"2026-09-16T15:57:15","modified_gmt":"2026-09-16T13:57:15","slug":"customer-culture-academy","status":"publish","type":"page","link":"https:\/\/customerserviceculture.com\/en\/customer-culture-academy\/","title":{"rendered":"Customer Culture Academy"},"content":{"rendered":"<p><span><img decoding=\"async\" alt=\"Customer Culture Academy banner\" data-id=\"39305\" width=\"1026\" data-init-width=\"3170\" height=\"245\" data-init-height=\"758\" title=\"Customer Culture Academy banner\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/11\/Customer-Culture-Academy-banner.png\" data-width=\"1026\" data-height=\"245\" style=\"aspect-ratio: auto 3170 \/ 758;\" loading=\"lazy\"><\/span><\/p>\n<p style=\"\"><span style=\"\">Spreading &#8216;<em>customer culture<\/em>&#8216; is key for any forward-thinking organization because:<\/span><\/p>\n<ul>\n<li style=\"\"><span style=\"\">When it permeates beyond the typical customer facing departments, it dramatically improves both employee and customer experiences.<\/span><\/li>\n<li style=\"\"><span style=\"\">Taking care of each digital conversation in detail allows you to consolidate and strengthen customer relationship over time, day by day.<\/span><\/li>\n<\/ul>\n<p style=\"\">The answer to such needs is the&nbsp;<em>Customer Culture Academy<\/em>.<\/p>\n<p><span style=\"\"><img decoding=\"async\" alt=\"Paolo Fabrizio\" data-id=\"35037\" width=\"302\" data-init-width=\"1365\" height=\"453\" data-init-height=\"2046\" title=\"Paolo Fabrizio\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/09\/Paolo-Fabrizio-4-di-copertina.png\" data-width=\"302\" data-height=\"453\" style=\"aspect-ratio: auto 1365 \/ 2046;\" ml-d=\"0\" mt-d=\"-1.9809999999999945\"><\/span><\/p>\n<p style=\"text-align: center;\"><strong>Method and duration<\/strong><\/p>\n<p \"=\"\" =\"\"=\"\" style=\"\" tve-droppable\"\"=\"\"Customer Culture Academy is a strongcustomizable coaching path\/strong structured on emkey topics\/em that we interactively deepen together through live workshops and practical cases. The duration of the itinerary sits in a range between strong3 and 6 months\/strong. Learn more in this video introduction.\/p\/divdiv style=\"\"p style=\"text-align: center;\"strongParticipants\/strong\/p\/divdiv style=\"\"p \"=\"\" =\"\"=\"\" style=\"\" tve-droppable\"\"=\"\">Customer Culture Academy is aimed for a group of people belonging various departments of your organization.&nbsp; &nbsp; A<strong> cross-functional team <\/strong>that represents key areas of your business (e.g. customer service, sales, HR, back office, marketing). Their common purpose? Building a <em>shared customer culture&nbsp;<\/em>to drive business results in the long run.<\/p>\n<p style=\"text-align: center;\"><strong>Key topics<\/strong><\/p>\n<p \"=\"\" =\"\"=\"\" tve-droppable\"\"=\"\"Here are the top five topics that my clients have chosen to improve with the emCustomer Culture Academy\/em:\/polli \"=\"\" =\"\"=\"\" style=\"\" tve-droppable\"\"=\"\"><strong>Emotional intelligence<\/strong> &#8211; perceiving, understanding and managing emotions during your business conversations.<\/li>\n<li \"=\"\" =\"\"=\"\" style=\"\" tve-droppable\"\"=\"\"strongCompany values vs. actions\/strong - how to apply and promote your core values whenever dealing with the customer.\/lili \"=\"\" =\"\"=\"\" style=\"\" tve-droppable\"\"=\"\"><strong>Internal communication<\/strong> &#8211; enhancing experiences and driving co-operation between departments.<\/li>\n<li \"=\"\" =\"\"=\"\" style=\"\" tve-droppable\"\"=\"\"strongTime Management\/strong - optimization of time and priorities (yours, your team, other teams you work with).\/lili \"=\"\" =\"\"=\"\" style=\"\" tve-droppable\"\"=\"\"><strong>Objection management<\/strong> &#8211; how to say no constructively and effectively, maintaining positive relationships.<\/li>\n<\/ol>\n<p =\"\"=\"\" style=\"\" tve-droppable\"\"=\"\" \"=\"\"&nbsp; &nbsp; &nbsp; &nbsp;strongN.B.\/strong You can still customize your program to include other areas of focus as well.\/p\/divdiv style=\"\"span style=\"\"img alt=\"skill-digitali\" data-id=\"39118\" width=\"1024\" data-init-width=\"800\" height=\"512\" data-init-height=\"400\" title=\"skill-digitali\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/11\/skill-digitali.png\" data-width=\"1024\" data-height=\"512\" style=\"aspect-ratio: auto 800 \/ 400;\" mt-d=\"0\" ml-d=\"0\"\/span\/divdiv style=\"\"div\/divdiv\/div\/div\/div\/div\/div\/divdiv style=\"\"p style=\"text-align: center;\"strongDuration\/strong\/p\/divdiv style=\"\"p \"=\"\" =\"\"=\"\" style=\"text-align: center;\" tve-droppable\"\"=\"\">The Customer Culture Academy offers customized paths. They may have a duration of <strong>3, 6 or 9 months<\/strong>.<\/p>\n<p style=\"text-align: center;\"><strong>Personalization and attention to details<\/strong><\/p>\n<p style=\"\">The Customer Culture Academy is open to a <strong>maximum of two selected companies<\/strong> per year.<\/p>\n<p>Each company gets a customized path tailored to their specific needs.<\/p>\n<p>By limiting the number of client companies per year, I ensure effectiveness and utmost attention to details throughout the entire Academy program.<\/p>\n<p style=\"text-align: center;\"><strong>What clients say<\/strong><\/p>\n<p><span><img decoding=\"async\" alt=\"Salvatore D'Onofrio\" data-id=\"39319\" width=\"53\" data-init-width=\"150\" height=\"53\" data-init-height=\"150\" title=\"Salvatore D'Onofrio\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/11\/Salvatore-DOnofrio.jpg\" data-width=\"53\" data-height=\"53\" style=\"aspect-ratio: auto 150 \/ 150;\"><\/span><span style=\"\"><img decoding=\"async\" alt=\"\" data-id=\"60513\" width=\"33\" data-init-width=\"37\" height=\"25\" data-init-height=\"28\" title=\"Quote_left marks\" loading=\"lazy\" src=\"\/\/customerserviceculture.com\/wp-content\/uploads\/tcb_content_templates\/testimonial\/images\/Quote_left-marks.png\" data-width=\"33\" data-height=\"25\" style=\"aspect-ratio: auto 37 \/ 28;\" ml-d=\"-1.193200000000001\" mt-d=\"0\"><\/span><\/p>\n<p style=\"\">Paolo has helped us improve our Digital Customer Service. Starting from a complete assessment of our business, he has developed a training process for our agents and ad hoc sessions for our managers. Surely a path of great growth for all of our team.<\/p>\n<h4 style=\"\" data-fontsize=\"15\" data-lineheight=\"22\"><span style=\"\">Salvatore D&#8217;Onofrio<br \/>Head of Voice of the Customer, ING<\/span><\/h4>\n<p><span><a href=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/01\/Darko-Popovic.jpg\"><img decoding=\"async\" alt=\"Darko Popovic\" data-id=\"42772\" width=\"53\" data-init-width=\"100\" height=\"53\" data-init-height=\"100\" title=\"Darko Popovic\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/01\/Darko-Popovic.jpg\" data-width=\"53\" data-height=\"53\" style=\"aspect-ratio: auto 100 \/ 100;\" data-link-wrap=\"true\"><\/a><\/span><span style=\"\"><img decoding=\"async\" alt=\"\" data-id=\"60513\" width=\"33\" data-init-width=\"37\" height=\"25\" data-init-height=\"28\" title=\"Quote_left marks\" loading=\"lazy\" src=\"\/\/customerserviceculture.com\/wp-content\/uploads\/tcb_content_templates\/testimonial\/images\/Quote_left-marks.png\" data-width=\"33\" data-height=\"25\" style=\"aspect-ratio: auto 37 \/ 28;\" ml-d=\"-1.193200000000001\" mt-d=\"0\"><\/span><\/p>\n<p style=\"\">Paolo has been helping the Bank to our transform traditional Customer Service into Digital CX hub. I appreciate his innovative, professional and agile approach. His experience and open-minded approach may help any business to leverage their level of service.<\/p>\n<h4 data-fontsize=\"15\" data-lineheight=\"22\" style=\"\"><span style=\"\">Darko Popovic<\/span><span style=\"\"><\/span><\/h4>\n<h4 data-fontsize=\"15\" data-lineheight=\"22\" style=\"\"><span style=\"\">&nbsp;Leading AI adoption at Multitude Bank<\/span><\/h4>\n<p><span><img decoding=\"async\" alt=\"Ruggero Carpentiere\" data-id=\"35305\" width=\"53\" data-init-width=\"800\" height=\"53\" data-init-height=\"800\" title=\"Ruggero Carpentiere\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/1675182928662.jpg\" data-width=\"53\" data-height=\"53\" style=\"aspect-ratio: auto 800 \/ 800;\"><\/span><span style=\"\"><img decoding=\"async\" alt=\"\" data-id=\"60513\" width=\"33\" data-init-width=\"37\" height=\"25\" data-init-height=\"28\" title=\"Quote_left marks\" loading=\"lazy\" src=\"\/\/customerserviceculture.com\/wp-content\/uploads\/tcb_content_templates\/testimonial\/images\/Quote_left-marks.png\" data-width=\"33\" data-height=\"25\" style=\"aspect-ratio: auto 37 \/ 28;\" ml-d=\"-1.193200000000001\" mt-d=\"0\"><\/span><\/p>\n<p style=\"\">Paolo has combined strategic vision and great practical sense having extensively trained the Front Office team on soft, relational and communication skills.<br \/>It&#8217;s been an important moment of customer culture growth for our<\/p>\n<p style=\"\">Customer Loyalty in Italy.<\/p>\n<h4 style=\"\" data-fontsize=\"15\" data-lineheight=\"22\"><span style=\"\">Ruggero Carpentiere<br \/>Chief Customer Officer, Air Liquide<\/span><\/h4>\n<p style=\"text-align: center;\"><strong>FAQ<\/strong><\/p>\n<p \"=\"\" =\"\"=\"\" style=\"text-align: center;\" tve-droppable\"\"=\"\"Got any questions before getting in touch? Here are the answers to the most frequently asked.\/p\/divdiv data-ct-name=\"Blue Shades\" data-ct=\"table-39165\" data-element-name=\"Table\" style=\"\"table data-rows=\"6\" data-cols=\"2\"theadtrthdivp style=\"\"strongQuestion\/strong\/p\/div\/ththdivp style=\"\"strongResponse\/strong\/p\/div\/th\/tr\/theadtbodytrtd data-th=\"Question\"div style=\"\"svg viewBox=\"0 0 24 24\" data-id=\"icon-account-check-solid\" data-name=\"\"path d=\"M21.1,12.5L22.5,13.91L15.97,20.5L12.5,17L13.9,15.59L15.97,17.67L21.1,12.5M10,17L13,20H3V18C3,15.79 6.58,14 11,14L12.89,14.11L10,17M11,4A4,4 0 0,1 15,8A4,4 0 0,1 11,12A4,4 0 0,1 7,8A4,4 0 0,1 11,4Z\"\/path\/svg\/divdiv style=\"\"p style=\"\"strong1. How do I know if the Customer Culture Academy works well for us?\/strong\/p\/div\/tdtd data-th=\"Response\"div style=\"\"p style=\"\"If your organization is committed at spreading &nbsp;Customer Culture across is key departments, then yes\u2014it is the right fit for you.\/p\/div\/td\/trtrtd data-th=\"Question\"div style=\"\"svg viewBox=\"0 0 24 24\" data-id=\"icon-clock-outlined\" data-name=\"\"path d=\"M12,20A8,8 0 0,0 20,12A8,8 0 0,0 12,4A8,8 0 0,0 4,12A8,8 0 0,0 12,20M12,2A10,10 0 0,1 22,12A10,10 0 0,1 12,22C6.47,22 2,17.5 2,12A10,10 0 0,1 12,2M12.5,7V12.25L17,14.92L16.25,16.15L11,13V7H12.5Z\"\/path\/svg\/divdiv style=\"\"p style=\"\"strong2. Why should I pick Customer Culture Academy?\/strong\/p\/div\/tdtd data-th=\"Response\"div style=\"\"p style=\"\"Because when the Customer Culture is weak or uneven, customer experience becomes inconsistent and disappointing.\/p\/div\/td\/trtrtd data-th=\"Question\"div style=\"\"svg viewBox=\"0 0 24 24\" data-id=\"icon-account-multiple-plus-solid\" data-name=\"\"path d=\"M19 17V19H7V17S7 13 13 13 19 17 19 17M16 8A3 3 0 1 0 13 11A3 3 0 0 0 16 8M19.2 13.06A5.6 5.6 0 0 1 21 17V19H24V17S24 13.55 19.2 13.06M18 5A2.91 2.91 0 0 0 17.11 5.14A5 5 0 0 1 17.11 10.86A2.91 2.91 0 0 0 18 11A3 3 0 0 0 18 5M8 10H5V7H3V10H0V12H3V15H5V12H8Z\"\/path\/svg\/divdiv style=\"\"p style=\"\"strong3. Do they Academy sessions take place remotely or in person?\/strong\/p\/div\/tdtd data-th=\"Response\"div style=\"\"p style=\"\"Both options are available. You can choose the format that best suits your needs (some participants opt for a mix of both).\/p\/div\/td\/trtrtd data-th=\"Question\"div style=\"\"svg viewBox=\"0 0 24 24\" data-id=\"icon-school-solid\" data-name=\"\" style=\"\"path d=\"M12,3L1,9L12,15L21,10.09V17H23V9M5,13.18V17.18L12,21L19,17.18V13.18L12,17L5,13.18Z\"\/path\/svg\/divdiv style=\"\"p style=\"\"strong4. What makes the Academy different from other programs?\/strong\/p\/div\/tdtd data-th=\"Response\"div style=\"\"p style=\"\"The program is tailored to the specific needs, values, and the key business areas\/departments that you'll want to engage.\/p\/div\/td\/trtrtd data-th=\"Question\" rowspan=\"1\" colspan=\"1\"div style=\"\"svg viewBox=\"0 0 448 512\" data-id=\"icon-arrow-up-from-bracket-solid\" data-name=\"\"<!--! Font Awesome Free 6.7.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) Copyright 2024 Fonticons, Inc. -->path d=&#8221;M246.6 9.4c-12.5-12.5-32.8-12.5-45.3 0l-128 128c-12.5 12.5-12.5 32.8 0 45.3s32.8 12.5 45.3 0L192 109.3 192 320c0 17.7 14.3 32 32 32s32-14.3 32-32l0-210.7 73.4 73.4c12.5 12.5 32.8 12.5 45.3 0s12.5-32.8 0-45.3l-128-128zM64 352c0-17.7-14.3-32-32-32s-32 14.3-32 32l0 64c0 53 43 96 96 96l256 0c53 0 96-43 96-96l0-64c0-17.7-14.3-32-32-32s-32 14.3-32 32l0 64c0 17.7-14.3 32-32 32L96 448c-17.7 0-32-14.3-32-32l0-64z&#8221;\/path\/svg\/divdiv style=&#8221;&#8211;tcb-col-el-width: 476.648;&#8221;divdivdivdiv style=&#8221;&#8221;p style=&#8221;&#8221;strong5. All nice, but we will enjoy the first results?\/strong\/p\/div\/div\/div\/div\/div\/tdtd data-th=&#8221;Response&#8221; rowspan=&#8221;1&#8243; colspan=&#8221;1&#8243;div style=&#8221;&#8221;p style=&#8221;&#8221;Usually after just the first 2 sessions for each key topic. Don\u2019t expect any shortcuts, rather a method that works if your staff stay consistent.\/p\/div\/td\/tr\/tbody\/table\/divdiv style=&#8221;&#8221;p style=&#8221;text-align: center;&#8221;strongWhere to start from\/strong\/p\/divdiv style=&#8221;&#8221;p &#8220;=&#8221;&#8221; =&#8221;&#8221;=&#8221;&#8221; style=&#8221;&#8221; tve-droppable&#8221;&#8221;=&#8221;&#8221;>This brief roadmap you can preview <strong>structure and main steps<\/strong> of a Customer Culture Academy program.<\/p>\n<p>Each step includes customized goals, topics and methodologies according to your specific needs.<\/p>\n<p><span><a href=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/09\/road-map-Customer-Culture-Academy-1.png\"><img decoding=\"async\" alt=\"road map Customer Culture Academy\" data-id=\"42106\" width=\"1078\" data-init-width=\"2012\" height=\"195\" data-init-height=\"364\" title=\"road map Customer Culture Academy\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/09\/road-map-Customer-Culture-Academy-1.png\" data-link-wrap=\"true\" data-width=\"1078\" data-height=\"195\" style=\"aspect-ratio: auto 2012 \/ 364;\"><\/a><\/span><\/p>\n<p style=\"text-align: center;\"><strong>Measure your company&#8217;s Customer Culture\ud83d\udc47<\/strong><\/p>\n<p \"=\"\" =\"\"=\"\" style=\"text-align: center;\" tve-droppable\"\"=\"\"Fill out the form indicating your needs \u2013 I will get back to you within 24 hours.\/p\/divdiv style=\"\"p \"=\"\" =\"\"=\"\" style=\"text-align: center;\" tve-droppable\"\"=\"\">Do<span lang=\"en\">&nbsp;you prefer email me? \u2192 <\/span><a href=\"mailto:paolo@customerserviceculture.com\" target=\"_blank\"><span lang=\"en\">paolo@customerserviceculture.com<\/span><\/a><\/p>\n<p style=\"text-align: center;\"><strong>Paolo Fabrizio<\/strong><\/p>\n<p><span style=\"width: 100%;\"><img decoding=\"async\" alt=\"Paolo Fabrizio\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/09\/Linkedin-piccola-scaled.jpg\" style=\"aspect-ratio: auto 1708 \/ 2560;\" width=\"100\" height=\"150\" ml-d=\"0\" center-h-d=\"false\" data-width=\"100\" data-height=\"150\" data-init-width=\"1708\" data-init-height=\"2560\" data-id=\"35012\" title=\"Linkedin (piccola\" loading=\"lazy\" mt-d=\"-11\" center-v-d=\"false\"><\/span><\/p>\n<p style=\"text-align: center;\"><em>Digital Customer Service Advisor, Trainer, Speaker.<\/em><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 17px;\">In the 90s he took part in the startup of the first online insurance company in Italy, following the customer&#8217;s entire life cycle. Since 2013 as a consultant and trainer he has been helping companies to harness digital customer service as a business driver. Founder of CustomerServiceCulture.com, author of books and speaker at conferences in Italy and abroad. Lecturer at the Bicocca University of Milan (Master MADIM)<\/span>.<\/p>\n<p style=\"text-align: center;\"><strong>Some client companies<\/strong><\/p>\n<p><span><img decoding=\"async\" alt=\"alcuni clienti\" data-id=\"35714\" width=\"324\" data-init-width=\"2374\" height=\"52\" data-init-height=\"378\" title=\"alcuni clienti\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/11\/alcuni-clienti.png\" data-width=\"324\" data-height=\"52\" style=\"aspect-ratio: auto 2374 \/ 378;\"><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Spreading &#8216;customer culture&#8216; is key for any forward-thinking organization because: When it permeates beyond the typical customer facing departments, it dramatically improves both employee and customer experiences. Taking care of each digital conversation in detail allows you to consolidate and strengthen customer relationship over time, day by day. The answer to such needs is the&nbsp;Customer [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","tve_updated_post":"<div class=\"thrv_wrapper thrv-page-section\">\n<div class=\"tve-page-section-out\" data-css=\"tve-u-1602ba3d280\"><\/div>\n<div class=\"tve-page-section-in tve_empty_dropzone\" data-css=\"tve-u-17175f0b59a\" style=\"\"><div class=\"thrv_wrapper tve_image_caption\" data-css=\"tve-u-1936d26d44f\" style=\"\"><span class=\"tve_image_frame\"><img class=\"tve_image wp-image-39305 tcb-moved-image\" alt=\"Customer Culture Academy banner\" data-id=\"39305\" width=\"1026\" data-init-width=\"3170\" height=\"245\" data-init-height=\"758\" title=\"Customer Culture Academy banner\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/11\/Customer-Culture-Academy-banner.png\" data-width=\"1026\" data-height=\"245\" style=\"aspect-ratio: auto 3170 \/ 758;\" data-css=\"tve-u-1a0a03e0a43\" loading=\"lazy\"><\/span><\/div><div class=\"thrv_wrapper thrv-columns\" style=\"--tcb-col-el-width: 1080;\" data-css=\"tve-u-18157557e86\"><div class=\"tcb-flex-row v-2 tcb-resized tcb--cols--2\" data-css=\"tve-u-18157558767\" style=\"\"><div class=\"tcb-flex-col c-66\" data-css=\"tve-u-18153e12e31\" style=\"\"><div class=\"tcb-col\"><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-18153d08773\" style=\"\"><p data-css=\"tve-u-17c8435f377\" style=\"\"><span data-css=\"tve-u-1a0aa5366fb\" style=\"\">Spreading '<em>customer culture<\/em>' is key for any forward-thinking organization because:<\/span><\/p><ul class=\"\"><li data-css=\"tve-u-18586a74fbb\" style=\"\"><span data-css=\"tve-u-1a0aa5366fe\" style=\"\">When it permeates beyond the typical customer facing departments, it dramatically improves both employee and customer experiences.<\/span><\/li><li data-css=\"tve-u-18586a74fbf\" style=\"\"><span data-css=\"tve-u-1a0aa536700\" style=\"\">Taking care of each digital conversation in detail allows you to consolidate and strengthen customer relationship over time, day by day.<\/span><\/li><\/ul><\/div><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box cb_style_10\" data-css=\"tve-u-184206bf49e\" style=\"\" data-style=\"cb_style_10\">\n\t<div class=\"tve-content-box-background cb_style_10-bg\" data-css=\"tve-u-1815756d3cb\"><\/div>\n\t<div class=\"tve-cb cb_style_10-cb\" style=\"\" data-css=\"tve-u-1815756d3c6\"><div class=\"thrv_wrapper thrv_text_element\">\t<p data-css=\"tve-u-18157584b02\" style=\"\">The answer to such needs is the&nbsp;<em>Customer Culture Academy<\/em>.<\/p><\/div><\/div>\n<\/div><\/div><\/div><div class=\"tcb-flex-col c-33\" data-css=\"tve-u-18153e12e40\" style=\"\"><div class=\"tcb-col\"><div class=\"thrv_wrapper tve_image_caption\" data-css=\"tve-u-18153e150d1\" style=\"\"><span class=\"tve_image_frame\" style=\"\"><img class=\"tve_image wp-image-35037 tcb-moved-image\" alt=\"Paolo Fabrizio\" data-id=\"35037\" width=\"302\" data-init-width=\"1365\" height=\"453\" data-init-height=\"2046\" title=\"Paolo Fabrizio\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/09\/Paolo-Fabrizio-4-di-copertina.png\" data-width=\"302\" data-height=\"453\" data-css=\"tve-u-18afbce1a96\" style=\"aspect-ratio: auto 1365 \/ 2046;\" ml-d=\"0\" mt-d=\"-1.9809999999999945\"><\/span><\/div><\/div><\/div><\/div><\/div><div class=\"thrv_wrapper thrv-columns\" style=\"--tcb-col-el-width: 1080;\" data-css=\"tve-u-17c74c2cd82\"><div class=\"tcb-flex-row v-2 tcb--cols--1\" data-css=\"tve-u-17c74c3da08\" style=\"\"><div class=\"tcb-flex-col\" data-css=\"tve-u-1936d27d10b\" style=\"\"><div class=\"tcb-col\"><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-1936d2f151c\" style=\"\"><p data-css=\"tve-u-1a0a03d1dd6\" style=\"text-align: center;\"><strong>Method and duration<\/strong><\/p><\/div><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-17c739775cd\" style=\"\"><p \"=\"\" =\"\"=\"\" data-css=\"tve-u-18409892cbc\" style=\"\" tve-droppable\"\"=\"\">Customer Culture Academy is a <strong>customizable coaching path<\/strong> structured on <em>key topics<\/em> that we interactively deepen together through live workshops and practical cases. The duration of the itinerary sits in a range between <strong>3 and 6 months<\/strong>. Learn more in this video introduction.<\/p><\/div><div class=\"thrv_responsive_video thrv_wrapper tcb-lazy-load rv_style_white_frame tcb-lazy-load-youtube\" data-type=\"youtube\" data-rel=\"0\" data-modestbranding=\"1\" data-aspect-ratio=\"16:9\" data-aspect-ratio-default=\"0\" data-float-visibility=\"mobile\" data-url=\"https:\/\/youtu.be\/9jEM1VPNLSI\" data-css=\"tve-u-1840981523b\" data-overlay=\"0\" style=\"\" data-float-position=\"top-left\" data-float-width-d=\"300px\" data-float-padding1-d=\"25px\" data-float-padding2-d=\"25px\">\n\t\n\n\t<div class=\"tve_responsive_video_container\" style=\"padding-bottom: 56.25%;\">\n\t\t<div class=\"tcb-video-float-container\"><div class=\"video_overlay tcb-local-vars-root\" data-ct=\"video_cover-0\" data-ct-name=\"Default cover\"><\/div><iframe title=\"Responsive Video\" class=\"tcb-responsive-video\" data-code=\"9jEM1VPNLSI\" data-hash=\"undefined\" data-provider=\"youtube\" frameborder=\"0\" allowfullscreen=\"\" loading=\"lazy\" data-src=\"https:\/\/www.youtube.com\/embed\/9jEM1VPNLSI?rel=0&amp;modestbranding=1&amp;controls=1&amp;showinfo=1&amp;fs=1&amp;wmode=transparent&amp;enablejsapi=1\"><\/iframe><\/div>\n\t<\/div>\n<\/div><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-1936d2f6dc5\" style=\"\"><p data-css=\"tve-u-1931ff422c1\" style=\"text-align: center;\"><strong>Participants<\/strong><\/p><\/div><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-1a0aa632334\" style=\"\"><p \"=\"\" =\"\"=\"\" data-css=\"tve-u-18586a8023d\" style=\"\" tve-droppable\"\"=\"\">Customer Culture Academy is aimed for a group of people belonging various departments of your organization.&nbsp; &nbsp; A<strong> cross-functional team <\/strong>that represents key areas of your business (e.g. customer service, sales, HR, back office, marketing). Their common purpose? Building a <em>shared customer culture&nbsp;<\/em>to drive business results in the long run.<\/p><\/div><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-1931ff3f862\"><p data-css=\"tve-u-1931ff422c1\" style=\"text-align: center;\"><strong>Key topics<\/strong><\/p><\/div><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-17c739775cd\" style=\"\"><p \"=\"\" =\"\"=\"\" data-css=\"tve-u-18153ceb4e8\" tve-droppable\"\"=\"\">Here are the top five topics that my clients have chosen to improve with the <em>Customer Culture Academy<\/em>:<\/p><ol class=\"\"><li \"=\"\" =\"\"=\"\" class=\"\" data-css=\"tve-u-18586a89b54\" style=\"\" tve-droppable\"\"=\"\"><strong>Emotional intelligence<\/strong> - perceiving, understanding and managing emotions during your business conversations.<\/li><li \"=\"\" =\"\"=\"\" class=\"\" data-css=\"tve-u-18586a89b58\" style=\"\" tve-droppable\"\"=\"\"><strong>Company values vs. actions<\/strong> - how to apply and promote your core values whenever dealing with the customer.<\/li><li \"=\"\" =\"\"=\"\" class=\"\" data-css=\"tve-u-18586a89b5b\" style=\"\" tve-droppable\"\"=\"\"><strong>Internal communication<\/strong> - enhancing experiences and driving co-operation between departments.<\/li><li \"=\"\" =\"\"=\"\" class=\"\" data-css=\"tve-u-18586a89b5d\" style=\"\" tve-droppable\"\"=\"\"><strong>Time Management<\/strong> - optimization of time and priorities (yours, your team, other teams you work with).<\/li><li \"=\"\" =\"\"=\"\" class=\"\" data-css=\"tve-u-1a0aa5c3e05\" style=\"\" tve-droppable\"\"=\"\"><strong>Objection management<\/strong> - how to say no constructively and effectively, maintaining positive relationships.<\/li><\/ol><p class=\" \" =\"\"=\"\" data-css=\"tve-u-18586a64472\" style=\"\" tve-droppable\"\"=\"\" \"=\"\">&nbsp; &nbsp; &nbsp; &nbsp;<strong>N.B.<\/strong> You can still customize your program to include other areas of focus as well.<\/p><\/div><div class=\"thrv_wrapper tve_image_caption\" data-css=\"tve-u-1936d30cf49\" style=\"\"><span class=\"tve_image_frame\" style=\"\"><img class=\"tve_image wp-image-39118 tcb-moved-image\" alt=\"skill-digitali\" data-id=\"39118\" width=\"1024\" data-init-width=\"800\" height=\"512\" data-init-height=\"400\" title=\"skill-digitali\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/11\/skill-digitali.png\" data-width=\"1024\" data-height=\"512\" style=\"aspect-ratio: auto 800 \/ 400;\" data-css=\"tve-u-1a0aa5c8070\" mt-d=\"0\" ml-d=\"0\"><\/span><\/div><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box\" data-css=\"tve-u-17c751a7a63\" style=\"\">\n\t<div class=\"tve-content-box-background\" data-css=\"tve-u-170b1d08ec5\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-170b1d08ec6\"><\/div>\n<\/div><\/div><\/div><\/div><\/div><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-1936d2e69d2\" style=\"\"><p data-css=\"tve-u-1931ff422c1\" style=\"text-align: center;\"><strong>Duration<\/strong><\/p><\/div><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-1936d33ade9\" style=\"\"><p \"=\"\" =\"\"=\"\" data-css=\"tve-u-18586a8023d\" style=\"text-align: center;\" tve-droppable\"\"=\"\">The Customer Culture Academy offers customized paths. They may have a duration of <strong>3, 6 or 9 months<\/strong>.<\/p><\/div><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-1936d2e69d2\" style=\"\"><p data-css=\"tve-u-1931ff422c1\" style=\"text-align: center;\"><strong>Personalization and attention to details<\/strong><\/p><\/div><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box cb_style_10\" data-css=\"tve-u-1a0aa62143a\" style=\"\" data-style=\"cb_style_10\">\n\t<div class=\"tve-content-box-background cb_style_10-bg\" data-css=\"tve-u-1815756d3cb\"><\/div>\n\t<div class=\"tve-cb cb_style_10-cb\" style=\"\" data-css=\"tve-u-1815756d3c6\"><div class=\"thrv_wrapper thrv_text_element\">\t<p data-css=\"tve-u-1a0aa617a25\" style=\"\">The Customer Culture Academy is open to a <strong>maximum of two selected companies<\/strong> per year.<br><br>Each company gets a customized path tailored to their specific needs.<br><br>By limiting the number of client companies per year, I ensure effectiveness and utmost attention to details throughout the entire Academy program.<\/p><\/div><\/div>\n<\/div><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-1936d33c3a2\" style=\"\"><p data-css=\"tve-u-1931ff422c1\" style=\"text-align: center;\"><strong>What clients say<\/strong><\/p><\/div><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box tcb-local-vars-root tve-elem-with-group\" data-css=\"tve-u-1936d28f1ee\" data-ct-name=\"Centered Image 05\" data-ct=\"testimonial-60544\" data-element-name=\"Testimonial\" style=\"\" data-form-settings=\"__TCB_FORM__{&quot;form_identifier&quot;:&quot;customer-culture-academy-form-ype0zt&quot;}__TCB_FORM__\"><div class=\"thrive-group-edit-config\" style=\"display: none !important\">__CONFIG_group_edit__{\"kcanr8vu\":{\"name\":\"Quote Image\",\"singular\":\"-- Image %s\"},\"kcanried\":{\"name\":\"Text\",\"singular\":\"-- Text %s\"},\"kcanrn1x\":{\"name\":\"Name\",\"singular\":\"-- Text %s\"},\"kcanrtg9\":{\"name\":\"Text Box\",\"singular\":\"-- Content Box %s\"},\"kcc7n14o\":{\"name\":\"Image\",\"singular\":\"-- Image %s\"},\"kcc7ngdp\":{\"name\":\"Testimonial Box\",\"singular\":\"-- Content Box %s\"},\"kcc7nn63\":{\"name\":\"Main Column\",\"singular\":\"-- Column %s\"},\"kcc7nucy\":{\"name\":\"Main Columns\",\"singular\":\"-- Columns %s\"}}__CONFIG_group_edit__<\/div>\n<div class=\"tve-content-box-background\" style=\"\" data-css=\"tve-u-1936d28f1ef\"><\/div>\n<div class=\"tve-cb tve_empty_dropzone\" data-css=\"tve-u-1936d28f1f0\" style=\"\"><div class=\"thrv_wrapper thrv-columns tcb-local-vars-root dynamic-group-kcc7nucy\" data-css=\"tve-u-1936d28f1f1\" style=\"--tcb-col-el-width: 1078.01;\"><div class=\"tcb-flex-row v-2 m-edit tcb-mobile-wrap tcb-row-reversed-tablet tcb--cols--3\" data-css=\"tve-u-1936d28f1f2\" style=\"\"><div class=\"tcb-flex-col\" data-css=\"tve-u-1936d2e3b4d\" style=\"\"><div class=\"tcb-col tcb-local-vars-root dynamic-group-kcc7nn63\" data-css=\"tve-u-1936d2e3ad2\"><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box tve-elem-default-pad tcb-local-vars-root dynamic-group-kcc7ngdp\" data-css=\"tve-u-1936d28f1f3\" style=\"\">\n\t<div class=\"tve-content-box-background\" data-css=\"tve-u-1936d28f1f4\" style=\"\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-1936d28f1f5\" style=\"\"><div class=\"thrv_wrapper tve_image_caption dynamic-group-kcc7n14o\" data-css=\"tve-u-1936d28f1f6\" style=\"\"><span class=\"tve_image_frame\"><img class=\"tve_image wp-image-39319 tcb-moved-image\" alt=\"Salvatore D'Onofrio\" data-id=\"39319\" width=\"53\" data-init-width=\"150\" height=\"53\" data-init-height=\"150\" title=\"Salvatore D'Onofrio\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/11\/Salvatore-DOnofrio.jpg\" data-width=\"53\" data-height=\"53\" data-css=\"tve-u-19bcd0a6f10\" style=\"aspect-ratio: auto 150 \/ 150;\"><\/span><\/div><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box tve-elem-default-pad tcb-local-vars-root dynamic-group-kcanrtg9\" data-css=\"tve-u-1936d28f1f8\" style=\"\">\n\t<div class=\"tve-content-box-background\" style=\"\" data-css=\"tve-u-1936d28f1f9\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-1936d28f1fa\" style=\"\"><div class=\"thrv_wrapper tve_image_caption tcb-local-vars-root dynamic-group-kcanr8vu\" data-css=\"tve-u-1936d28f1fb\" style=\"\"><span class=\"tve_image_frame\" style=\"\"><img class=\"tve_image wp-image-60513\" alt=\"\" data-id=\"60513\" width=\"33\" data-init-width=\"37\" height=\"25\" data-init-height=\"28\" title=\"Quote_left marks\" loading=\"lazy\" src=\"\/\/customerserviceculture.com\/wp-content\/uploads\/tcb_content_templates\/testimonial\/images\/Quote_left-marks.png\" data-width=\"33\" data-height=\"25\" style=\"aspect-ratio: auto 37 \/ 28;\" data-css=\"tve-u-1a0a050b073\" ml-d=\"-1.193200000000001\" mt-d=\"0\"><\/span><\/div><div class=\"thrv_wrapper thrv_text_element tcb-local-vars-root dynamic-group-kcanried\" data-css=\"tve-u-1936d28f1fc\" style=\"\"><p class=\"tcb-global-text-\" style=\"\" data-css=\"tve-u-1936d28f1fd\">Paolo has helped us improve our Digital Customer Service. Starting from a complete assessment of our business, he has developed a training process for our agents and ad hoc sessions for our managers. Surely a path of great growth for all of our team.<\/p><\/div><\/div>\n<\/div><div class=\"thrv_wrapper thrv_text_element tve_empty_dropzone tcb-local-vars-root dynamic-group-kcanrn1x\" data-css=\"tve-u-1936d28f1fe\" style=\"\"><h4 class=\"\" data-css=\"tve-u-1936d28f1ff\" style=\"\" data-fontsize=\"15\" data-lineheight=\"22\"><span data-css=\"tve-u-1936d2a4ed1\" style=\"\">Salvatore D'Onofrio<br>Head of Voice of the Customer, ING<\/span><\/h4><\/div><\/div>\n<\/div><\/div><\/div><div class=\"tcb-flex-col\"><div class=\"tcb-col tcb-local-vars-root dynamic-group-kcc7nn63\" data-css=\"tve-u-1936d2e3ad2\"><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box tve-elem-default-pad tcb-local-vars-root dynamic-group-kcc7ngdp\" data-css=\"tve-u-1936d28f1f3\" style=\"\">\n\t<div class=\"tve-content-box-background\" data-css=\"tve-u-1936d28f1f4\" style=\"\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-1936d28f1f5\" style=\"\"><div class=\"thrv_wrapper tve_image_caption dynamic-group-kcc7n14o\" data-css=\"tve-u-1936d28f1f6\" style=\"\"><span class=\"tve_image_frame\"><a href=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/01\/Darko-Popovic.jpg\"><img class=\"tve_image tcb-moved-image wp-image-42772\" alt=\"Darko Popovic\" data-id=\"42772\" width=\"53\" data-init-width=\"100\" height=\"53\" data-init-height=\"100\" title=\"Darko Popovic\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2026\/01\/Darko-Popovic.jpg\" data-width=\"53\" data-height=\"53\" data-css=\"tve-u-19bcd0a6f14\" style=\"aspect-ratio: auto 100 \/ 100;\" data-link-wrap=\"true\"><\/a><\/span><\/div><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box tve-elem-default-pad tcb-local-vars-root dynamic-group-kcanrtg9\" data-css=\"tve-u-1936d28f201\" style=\"\">\n\t<div class=\"tve-content-box-background\" style=\"\" data-css=\"tve-u-1936d28f1f9\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-1936d28f1fa\" style=\"\"><div class=\"thrv_wrapper tve_image_caption tcb-local-vars-root dynamic-group-kcanr8vu\" data-css=\"tve-u-1936d28f1fb\" style=\"\"><span class=\"tve_image_frame\" style=\"\"><img class=\"tve_image wp-image-60513\" alt=\"\" data-id=\"60513\" width=\"33\" data-init-width=\"37\" height=\"25\" data-init-height=\"28\" title=\"Quote_left marks\" loading=\"lazy\" src=\"\/\/customerserviceculture.com\/wp-content\/uploads\/tcb_content_templates\/testimonial\/images\/Quote_left-marks.png\" data-width=\"33\" data-height=\"25\" style=\"aspect-ratio: auto 37 \/ 28;\" data-css=\"tve-u-1a0a050b075\" ml-d=\"-1.193200000000001\" mt-d=\"0\"><\/span><\/div><div class=\"thrv_wrapper thrv_text_element tcb-local-vars-root dynamic-group-kcanried\" data-css=\"tve-u-1936d28f1fc\" style=\"\"><p class=\"tcb-global-text-\" data-css=\"tve-u-1936d28f1fd\" style=\"\">Paolo has been helping the Bank to our transform traditional Customer Service into Digital CX hub. I appreciate his innovative, professional and agile approach. His experience and open-minded approach may help any business to leverage their level of service.<\/p><\/div><\/div>\n<\/div><div class=\"thrv_wrapper thrv_text_element tve_empty_dropzone tcb-local-vars-root dynamic-group-kcanrn1x\" data-css=\"tve-u-1936d28f1fe\" style=\"\"><h4 class=\"\" data-css=\"tve-u-1936d28f1ff\" data-fontsize=\"15\" data-lineheight=\"22\" style=\"\"><span data-css=\"tve-u-1936d2a4ed4\" style=\"\">Darko Popovic<\/span><span data-css=\"tve-u-1936d2a4ed4\" style=\"\"><\/span><\/h4><h4 class=\"\" data-css=\"tve-u-1936d28f1ff\" data-fontsize=\"15\" data-lineheight=\"22\" style=\"\"><span data-css=\"tve-u-1936d2a4ed4\" style=\"\">&nbsp;Leading AI adoption at Multitude Bank<\/span><\/h4><\/div><\/div>\n<\/div><\/div><\/div><div class=\"tcb-flex-col\"><div class=\"tcb-col dynamic-group-kcc7nn63\" data-css=\"tve-u-1936d2e3ad2\"><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box tve-elem-default-pad tcb-local-vars-root dynamic-group-kcc7ngdp\" data-css=\"tve-u-1936d28f1f3\" style=\"\">\n\t<div class=\"tve-content-box-background\" data-css=\"tve-u-1936d28f1f4\" style=\"\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-1936d28f1f5\" style=\"\"><div class=\"thrv_wrapper tve_image_caption dynamic-group-kcc7n14o\" data-css=\"tve-u-1936d28f1f6\" style=\"\"><span class=\"tve_image_frame\"><img class=\"tve_image wp-image-35305 tcb-moved-image\" alt=\"Ruggero Carpentiere\" data-id=\"35305\" width=\"53\" data-init-width=\"800\" height=\"53\" data-init-height=\"800\" title=\"Ruggero Carpentiere\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/1675182928662.jpg\" data-width=\"53\" data-height=\"53\" data-css=\"tve-u-19bcd0a6f17\" style=\"aspect-ratio: auto 800 \/ 800;\"><\/span><\/div><div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box tve-elem-default-pad tcb-local-vars-root dynamic-group-kcanrtg9\" data-css=\"tve-u-1936d28f202\" style=\"\">\n\t<div class=\"tve-content-box-background\" style=\"\" data-css=\"tve-u-1936d28f1f9\"><\/div>\n\t<div class=\"tve-cb\" data-css=\"tve-u-1936d28f1fa\" style=\"\"><div class=\"thrv_wrapper tve_image_caption tcb-local-vars-root dynamic-group-kcanr8vu\" data-css=\"tve-u-1936d28f1fb\" style=\"\"><span class=\"tve_image_frame\" style=\"\"><img class=\"tve_image wp-image-60513\" alt=\"\" data-id=\"60513\" width=\"33\" data-init-width=\"37\" height=\"25\" data-init-height=\"28\" title=\"Quote_left marks\" loading=\"lazy\" src=\"\/\/customerserviceculture.com\/wp-content\/uploads\/tcb_content_templates\/testimonial\/images\/Quote_left-marks.png\" data-width=\"33\" data-height=\"25\" style=\"aspect-ratio: auto 37 \/ 28;\" data-css=\"tve-u-1a0a050b076\" ml-d=\"-1.193200000000001\" mt-d=\"0\"><\/span><\/div><div class=\"thrv_wrapper thrv_text_element tcb-local-vars-root dynamic-group-kcanried\" data-css=\"tve-u-1936d28f1fc\" style=\"\"><p class=\"tcb-global-text-\" data-css=\"tve-u-1936d28f1fd\" style=\"\">Paolo has combined strategic vision and great practical sense having extensively trained the Front Office team on soft, relational and communication skills.<br>It's been an important moment of customer culture growth for our<\/p><p class=\"tcb-global-text-\" data-css=\"tve-u-1936d28f1fd\" style=\"\">Customer Loyalty in Italy.<\/p><\/div><\/div>\n<\/div><div class=\"thrv_wrapper thrv_text_element tve_empty_dropzone tcb-local-vars-root dynamic-group-kcanrn1x\" data-css=\"tve-u-1936d28f1fe\" style=\"\"><h4 class=\"\" data-css=\"tve-u-1936d28f1ff\" style=\"\" data-fontsize=\"15\" data-lineheight=\"22\"><span data-css=\"tve-u-1936d28f200\" style=\"\">Ruggero Carpentiere<br>Chief Customer Officer, Air Liquide<\/span><\/h4><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-1a0aa69f2bd\" style=\"\"><p data-css=\"tve-u-1931ff422c1\" style=\"text-align: center;\"><strong>FAQ<\/strong><\/p><\/div><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-1936d33ade9\" style=\"\"><p \"=\"\" =\"\"=\"\" data-css=\"tve-u-18586a8023d\" style=\"text-align: center;\" tve-droppable\"\"=\"\">Got any questions before getting in touch? Here are the answers to the most frequently asked.<\/p><\/div><div class=\"thrv_wrapper thrv_table tcb-fixed tcb-mobile-table\" data-ct-name=\"Blue Shades\" data-ct=\"table-39165\" data-element-name=\"Table\" data-css=\"tve-u-1a0aa708bd1\" data-form-settings=\"__TCB_FORM__{&quot;form_identifier&quot;:&quot;chi-sono-form-c6oyxb&quot;}__TCB_FORM__\" style=\"\"><table data-rows=\"6\" data-cols=\"2\" class=\"tve_table tcb-fixed tve_table_flat\" data-css=\"tve-u-1a0aa708bd0\"><thead data-css=\"tve-u-1a0aa708bd2\"><tr class=\"tve_table_row\"><th class=\"tve_table_cell\" data-css=\"tve-u-19eff1ffc2e\"><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-19eb0da7c5e\"><p data-css=\"tve-u-1a0aa708bd5\" style=\"\"><strong>Question<\/strong><\/p><\/div><\/th><th class=\"tve_table_cell\" data-css=\"tve-u-19eff1ffc30\"><div class=\"thrv_wrapper thrv_text_element\"><p data-css=\"tve-u-1a0aa708bd6\" style=\"\"><strong>Response<\/strong><\/p><\/div><\/th><\/tr><\/thead><tbody data-css=\"tve-u-1a0aa708bd3\"><tr class=\"tve_table_row\"><td class=\"tve_table_cell\" data-th=\"Question\" data-css=\"tve-u-1a0aa708be4\"><div class=\"thrv_wrapper thrv_icon tcb-icon-display tcb-local-vars-root\" data-css=\"tve-u-1a0aa708bde\" style=\"\"><svg class=\"tcb-icon\" viewBox=\"0 0 24 24\" data-id=\"icon-account-check-solid\" data-name=\"\"><path d=\"M21.1,12.5L22.5,13.91L15.97,20.5L12.5,17L13.9,15.59L15.97,17.67L21.1,12.5M10,17L13,20H3V18C3,15.79 6.58,14 11,14L12.89,14.11L10,17M11,4A4,4 0 0,1 15,8A4,4 0 0,1 11,12A4,4 0 0,1 7,8A4,4 0 0,1 11,4Z\"><\/path><\/svg><\/div><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-1a0aa708bd8\" style=\"\"><p data-css=\"tve-u-1a0aa708bd7\" style=\"\"><strong>1. How do I know if the Customer Culture Academy works well for us?<\/strong><\/p><\/div><\/td><td class=\"tve_table_cell\" data-th=\"Response\" data-css=\"tve-u-1a0aa708be9\"><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-1a0aa708bd8\" style=\"\"><p data-css=\"tve-u-1a0aa708bd7\" style=\"\">If your organization is committed at spreading &nbsp;Customer Culture across is key departments, then yes\u2014it is the right fit for you.<\/p><\/div><\/td><\/tr><tr class=\"tve_table_row\"><td class=\"tve_table_cell\" data-th=\"Question\" data-css=\"tve-u-1a0aa708be5\"><div class=\"thrv_wrapper thrv_icon tcb-icon-display tcb-local-vars-root\" data-css=\"tve-u-1a0aa708bdc\" style=\"\"><svg class=\"tcb-icon\" viewBox=\"0 0 24 24\" data-id=\"icon-clock-outlined\" data-name=\"\"><path d=\"M12,20A8,8 0 0,0 20,12A8,8 0 0,0 12,4A8,8 0 0,0 4,12A8,8 0 0,0 12,20M12,2A10,10 0 0,1 22,12A10,10 0 0,1 12,22C6.47,22 2,17.5 2,12A10,10 0 0,1 12,2M12.5,7V12.25L17,14.92L16.25,16.15L11,13V7H12.5Z\"><\/path><\/svg><\/div><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-1a0aa708bd8\" style=\"\"><p data-css=\"tve-u-1a0aa708bd7\" style=\"\"><strong>2. Why should I pick Customer Culture Academy?<\/strong><\/p><\/div><\/td><td class=\"tve_table_cell\" data-th=\"Response\" data-css=\"tve-u-1a0aa708bea\"><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-1a0aa708bd8\" style=\"\"><p data-css=\"tve-u-1a0aa708bd7\" style=\"\">Because when the Customer Culture is weak or uneven, customer experience becomes inconsistent and disappointing.<\/p><\/div><\/td><\/tr><tr class=\"tve_table_row\"><td class=\"tve_table_cell\" data-th=\"Question\" data-css=\"tve-u-1a0aa708be6\"><div class=\"thrv_wrapper thrv_icon tcb-icon-display tcb-local-vars-root\" data-css=\"tve-u-1a0aa708bdd\" style=\"\"><svg class=\"tcb-icon\" viewBox=\"0 0 24 24\" data-id=\"icon-account-multiple-plus-solid\" data-name=\"\"><path d=\"M19 17V19H7V17S7 13 13 13 19 17 19 17M16 8A3 3 0 1 0 13 11A3 3 0 0 0 16 8M19.2 13.06A5.6 5.6 0 0 1 21 17V19H24V17S24 13.55 19.2 13.06M18 5A2.91 2.91 0 0 0 17.11 5.14A5 5 0 0 1 17.11 10.86A2.91 2.91 0 0 0 18 11A3 3 0 0 0 18 5M8 10H5V7H3V10H0V12H3V15H5V12H8Z\"><\/path><\/svg><\/div><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-1a0aa708bd8\" style=\"\"><p data-css=\"tve-u-1a0aa708bd7\" style=\"\"><strong>3. Do they Academy sessions take place remotely or in person?<\/strong><\/p><\/div><\/td><td class=\"tve_table_cell\" data-th=\"Response\" data-css=\"tve-u-1a0aa708beb\"><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-1a0aa708bd8\" style=\"\"><p data-css=\"tve-u-1a0aa708bd7\" style=\"\">Both options are available. You can choose the format that best suits your needs (some participants opt for a mix of both).<\/p><\/div><\/td><\/tr><tr class=\"tve_table_row\"><td class=\"tve_table_cell\" data-th=\"Question\" data-css=\"tve-u-1a0aa708be8\"><div class=\"thrv_wrapper thrv_icon tcb-icon-display tcb-local-vars-root\" data-css=\"tve-u-1a0aa708bdb\" style=\"\"><svg class=\"tcb-icon tcb-local-vars-root\" viewBox=\"0 0 24 24\" data-id=\"icon-school-solid\" data-name=\"\" style=\"\"><path d=\"M12,3L1,9L12,15L21,10.09V17H23V9M5,13.18V17.18L12,21L19,17.18V13.18L12,17L5,13.18Z\"><\/path><\/svg><\/div><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-1a0aa708bd8\" style=\"\"><p data-css=\"tve-u-1a0aa708bd7\" style=\"\"><strong>4. What makes the Academy different from other programs?<\/strong><\/p><\/div><\/td><td class=\"tve_table_cell\" data-th=\"Response\" data-css=\"tve-u-1a0aa708bec\"><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-1a0aa708bd8\" style=\"\"><p data-css=\"tve-u-1a0aa708bd7\" style=\"\">The program is tailored to the specific needs, values, and the key business areas\/departments that you'll want to engage.<\/p><\/div><\/td><\/tr><tr class=\"tve_table_row\"><td class=\"tve_table_cell\" data-th=\"Question\" data-css=\"tve-u-1a0aa708be7\" rowspan=\"1\" colspan=\"1\"><div class=\"thrv_wrapper thrv_icon tcb-icon-display tcb-local-vars-root\" data-css=\"tve-u-1a0aa708bd9\" style=\"\"><svg class=\"tcb-icon\" viewBox=\"0 0 448 512\" data-id=\"icon-arrow-up-from-bracket-solid\" data-name=\"\"><!--! Font Awesome Free 6.7.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license\/free (Icons: CC BY 4.0, Fonts: SIL OFL 1.1, Code: MIT License) Copyright 2024 Fonticons, Inc. --><path d=\"M246.6 9.4c-12.5-12.5-32.8-12.5-45.3 0l-128 128c-12.5 12.5-12.5 32.8 0 45.3s32.8 12.5 45.3 0L192 109.3 192 320c0 17.7 14.3 32 32 32s32-14.3 32-32l0-210.7 73.4 73.4c12.5 12.5 32.8 12.5 45.3 0s12.5-32.8 0-45.3l-128-128zM64 352c0-17.7-14.3-32-32-32s-32 14.3-32 32l0 64c0 53 43 96 96 96l256 0c53 0 96-43 96-96l0-64c0-17.7-14.3-32-32-32s-32 14.3-32 32l0 64c0 17.7-14.3 32-32 32L96 448c-17.7 0-32-14.3-32-32l0-64z\"><\/path><\/svg><\/div><div class=\"thrv_wrapper thrv-columns\" style=\"--tcb-col-el-width: 476.648;\"><div class=\"tcb-flex-row v-2 tcb--cols--1\"><div class=\"tcb-flex-col\"><div class=\"tcb-col\"><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-1a0aa708bda\" style=\"\"><p data-css=\"tve-u-1a0aa708bd7\" style=\"\"><strong>5. All nice, but we will enjoy the first results?<\/strong><\/p><\/div><\/div><\/div><\/div><\/div><\/td><td class=\"tve_table_cell\" data-th=\"Response\" data-css=\"tve-u-1a0aa708bed\" rowspan=\"1\" colspan=\"1\"><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-1a0aa708bd8\" style=\"\"><p data-css=\"tve-u-1a0aa708bd7\" style=\"\">Usually after just the first 2 sessions for each key topic. Don\u2019t expect any shortcuts, rather a method that works if your staff stay consistent.<\/p><\/div><\/td><\/tr><\/tbody><\/table><\/div><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-19962b21628\" style=\"\"><p data-css=\"tve-u-1931ff422c1\" style=\"text-align: center;\"><strong>Where to start from<\/strong><\/p><\/div><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-19962b7d348\" style=\"\"><p \"=\"\" =\"\"=\"\" data-css=\"tve-u-19962b5815f\" style=\"\" tve-droppable\"\"=\"\">This brief roadmap you can preview <strong>structure and main steps<\/strong> of a Customer Culture Academy program.<br><br>Each step includes customized goals, topics and methodologies according to your specific needs.<\/p><\/div><div class=\"thrv_wrapper tve_image_caption\" data-css=\"tve-u-19962b71db8\" style=\"\"><span class=\"tve_image_frame\"><a href=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/09\/road-map-Customer-Culture-Academy-1.png\"><img class=\"tve_image wp-image-42106\" alt=\"road map Customer Culture Academy\" data-id=\"42106\" width=\"1078\" data-init-width=\"2012\" height=\"195\" data-init-height=\"364\" title=\"road map Customer Culture Academy\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2025\/09\/road-map-Customer-Culture-Academy-1.png\" data-link-wrap=\"true\" data-width=\"1078\" data-height=\"195\" style=\"aspect-ratio: auto 2012 \/ 364;\"><\/a><\/span><\/div><\/div>\n<\/div><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-1936d2ecbc6\" style=\"\"><p data-css=\"tve-u-1931ff422c1\" style=\"text-align: center;\"><strong>Measure your company's Customer Culture\ud83d\udc47<\/strong><\/p><\/div><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-19962b7d348\" style=\"\"><p \"=\"\" =\"\"=\"\" data-css=\"tve-u-19962b5815f\" style=\"text-align: center;\" tve-droppable\"\"=\"\">Fill out the form indicating your needs \u2013 I will get back to you within 24 hours.<\/p><\/div><div class=\"thrv_wrapper thrv_lead_generation tve-lead-generation-template tcb-local-vars-root tcb-file-style-applied\" data-connection=\"api\" id=\"lg-l9mndr4x\" data-templateconfig=\"{&quot;checkbox&quot;:{&quot;option&quot;:{&quot;data-value&quot;:&quot;style-7&quot;}},&quot;radio&quot;:{&quot;option&quot;:{&quot;data-value&quot;:&quot;gradient-4&quot;},&quot;data-columns&quot;:&quot;4&quot;},&quot;select&quot;:{&quot;_class&quot;:&quot;&quot;,&quot;data-show-placeholder&quot;:&quot;1&quot;,&quot;data-style&quot;:&quot;style-2&quot;,&quot;data-icon&quot;:&quot;style_3&quot;,&quot;color&quot;:&quot;var(--tcb-local-color-63ab7)&quot;}}\" data-css=\"tve-u-184099429a2\" tcb-template-name=\"Contact Form 07\" tcb-template-id=\"61337\" data-keep-css_id=\"1\" style=\"\" data-element-name=\"Form\" data-tcb-lg-type=\"contact_form\" data-settings-id=\"31669\" data-form-settings=\"__TCB_FORM__{&quot;v&quot;:1,&quot;apis&quot;:{&quot;email&quot;:[{&quot;list&quot;:&quot;own_site&quot;,&quot;to&quot;:&quot;paolo.fabrizio71@gmail.com&quot;,&quot;from_name&quot;:&quot;Paolo Fabrizio&quot;,&quot;from_email&quot;:&quot;paolo@customerserviceculture.com&quot;,&quot;reply_to&quot;:&quot;&quot;,&quot;cc&quot;:&quot;&quot;,&quot;bcc&quot;:&quot;&quot;,&quot;email_subject&quot;:&quot;Someone filled out your form 'CC Academy'&quot;,&quot;email_message&quot;:&quot;Someone filled out your form with the following details: &lt;br \/&gt;&lt;br \/&gt; [all_form_fields]&quot;,&quot;email_confirmation_subject&quot;:&quot;Your submission was received&quot;,&quot;email_confirmation_message&quot;:&quot;Hello, &lt;br \/&gt;&lt;br \/&gt;Thanks for contacting us. We'll get back to you as soon as possible with the information you need . &lt;br \/&gt;&lt;br \/&gt;Best regards, &lt;br \/&gt;[wp_site_title]&quot;,&quot;send_confirmation_email&quot;:true,&quot;show_errors&quot;:false}]},&quot;extra&quot;:{},&quot;captcha&quot;:0,&quot;custom_tags&quot;:{},&quot;inputs&quot;:{&quot;name&quot;:{&quot;id&quot;:&quot;name&quot;,&quot;label&quot;:&quot;name&quot;,&quot;type&quot;:&quot;name&quot;},&quot;phone&quot;:{&quot;id&quot;:&quot;phone&quot;,&quot;label&quot;:&quot;phone&quot;,&quot;type&quot;:&quot;phone&quot;},&quot;email&quot;:{&quot;id&quot;:&quot;email&quot;,&quot;label&quot;:&quot;email&quot;,&quot;type&quot;:&quot;email&quot;},&quot;mapping_text_48&quot;:{&quot;id&quot;:&quot;mapping_text_48&quot;,&quot;label&quot;:&quot;mapping_text_48&quot;,&quot;type&quot;:&quot;mapping_text&quot;}},&quot;form_identifier&quot;:&quot;customer-culture-academy-form-0ure4x&quot;,&quot;form_type&quot;:&quot;lead_generation&quot;}__TCB_FORM__\"><div class=\"thrive-colors-palette-config\" style=\"display: none !important\">__CONFIG_colors_palette__{\"active_palette\":0,\"config\":{\"colors\":{\"63ab7\":{\"name\":\"Main Accent\",\"parent\":-1}},\"gradients\":[]},\"palettes\":[{\"name\":\"Default\",\"value\":{\"colors\":{\"63ab7\":{\"val\":\"rgb(47, 138, 229)\",\"hsl\":{\"h\":210,\"s\":0.77,\"l\":0.54,\"a\":1}}},\"gradients\":[]},\"original\":{\"colors\":{\"63ab7\":{\"val\":\"rgb(47, 138, 229)\",\"hsl\":{\"h\":210,\"s\":0.77,\"l\":0.54,\"a\":1}}},\"gradients\":[]}}]}__CONFIG_colors_palette__<\/div><input type=\"hidden\" class=\"tve-lg-err-msg\" value=\"{&quot;email&quot;:&quot;Email address invalid&quot;,&quot;phone&quot;:&quot;Phone number invalid&quot;,&quot;password&quot;:&quot;Password invalid&quot;,&quot;passwordmismatch&quot;:&quot;Password mismatch error&quot;,&quot;required&quot;:&quot;Required field missing&quot;}\">\n\t<div class=\"thrv_lead_generation_container tve_clearfix\">\n\t\t<form action=\"#\" method=\"post\" novalidate=\"novalidate\" autocomplete=\"new-password\">\n\t\t\t<div class=\"tve_lead_generated_inputs_container tve_clearfix\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"tve_lg_input_container tve_lg_input tve_lg_regular_input tcb-plain-text tcb-no-clone\" data-selector=\"#lg-l9mndr4x .tve_lg_regular_input:not(.tcb-excluded-from-group-item)\" data-css=\"tve-u-18409942942\" data-label=\"tve-lg-173525c7eb0\" style=\"\" data-tcb_hover_state_parent=\"\">\n\t\t\t\t\t<input class=\"tcb-plain-text\" type=\"text\" data-field=\"name\" name=\"name\" placeholder=\"Your full name\" data-placeholder=\"Your full name\" style=\"border-radius: 0px; overflow: hidden;\" data-required=\"1\" data-validation=\"\">\n\t\t\t\t<\/div><div class=\"tve_lg_input_container tve_lg_input tve_lg_regular_input tcb-plain-text\" data-selector=\"#lg-l9mndr4x .tve_lg_regular_input:not(.tcb-excluded-from-group-item)\" data-label=\"tve-lg-1735298f012\" style=\"\" data-tcb_hover_state_parent=\"\" data-css=\"tve-u-18409942942\">\n\t<input class=\"tcb-plain-text\" name=\"phone\" placeholder=\"Job role \/ title\" data-field=\"phone\" data-required=\"1\" data-validation=\"\" data-placeholder=\"Job role \/ title\" type=\"text\" style=\"border-radius: 0px; overflow: hidden;\" data-name=\"\">\n<\/div><div class=\"tve_lg_input_container tve_lg_input tve_lg_regular_input tcb-plain-text tcb-no-clone tcb-no-delete\" data-selector=\"#lg-l9mndr4x .tve_lg_regular_input:not(.tcb-excluded-from-group-item)\" data-css=\"tve-u-18409942942\" data-label=\"tve-lg-17352656cb7\" style=\"\" data-tcb_hover_state_parent=\"\">\n\t\t\t\t\t<input class=\"tcb-plain-text\" type=\"email\" data-field=\"email\" data-required=\"1\" data-validation=\"email\" name=\"email\" placeholder=\"Corporate email (only)\" data-placeholder=\"Corporate email (only)\" style=\"border-radius: 0px; overflow: hidden;\">\n\t\t\t\t<\/div><div class=\"tve_lg_input_container tve_lg_input tve_lg_regular_input tcb-plain-text\" data-selector=\"#lg-l9mndr4x .tve_lg_regular_input:not(.tcb-excluded-from-group-item)\" data-css=\"tve-u-18409942942\">\n\t<input class=\"tcb-plain-text\" name=\"mapping_text_48\" placeholder=\"What topics are you most interested in?\" data-field=\"mapping_text\" data-required=\"1\" data-validation=\"\" data-placeholder=\"What topics are you most interested in?\" data-name=\"\" data-mapping=\"YTowOnt9\" type=\"text\">\n<\/div><div class=\"thrv_wrapper tve-form-button tcb-local-vars-root tve-color-set\" data-tcb_hover_state_parent=\"\" data-selector=\"#lg-l9mndr4x .tve-form-button\" data-button-style=\"btn-tpl-58270\" data-css=\"tve-u-18409942946\" style=\"\"><div class=\"thrive-colors-palette-config\" style=\"display: none !important\">__CONFIG_colors_palette__{\"active_palette\":0,\"config\":{\"colors\":{\"57caf\":{\"name\":\"Main Accent\",\"parent\":-1}},\"gradients\":[]},\"palettes\":[{\"name\":\"Default Palette\",\"value\":{\"colors\":{\"57caf\":{\"val\":\"var(--tcb-local-color-63ab7)\"}},\"gradients\":[]},\"original\":{\"colors\":{\"57caf\":{\"val\":\"rgb(19, 114, 211)\",\"hsl\":{\"h\":210,\"s\":0.83,\"l\":0.45}}},\"gradients\":[]}}]}__CONFIG_colors_palette__<\/div>\n\t\t\t\t\t\n\t\t\t\t\t<a href=\"#\" class=\"tcb-button-link tve-form-button-submit tcb-plain-text\" style=\"\">\n\t\t\t\t\t\t<span class=\"tcb-button-texts\" style=\"\"><span class=\"tcb-button-text thrv-inline-text\" style=\"\">Send Message<\/span><\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t<input type=\"submit\" style=\"display: none !important;\">\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<input id=\"_submit_option\" type=\"hidden\" name=\"_submit_option\" value=\"message\">\n\t\t\t<input id=\"_sendParams\" type=\"hidden\" name=\"_sendParams\" value=\"1\">\n\t\t\t\n\t\t<input id=\"__tcb_lg_msg\" type=\"hidden\" name=\"__tcb_lg_msg\" value=\"YToyOntzOjU6ImVycm9yIjtzOjY6IkVycm9yISI7czo3OiJzdWNjZXNzIjtzOjU0OiJUaGFua3MgZm9yIHlvdXIgbWVzc2FnZSEgV2UnbGwgcmVzcG9uZCBpbiBhIGZldyBob3Vycy4iO30=\"><input id=\"_api_custom_fields\" type=\"hidden\" name=\"_api_custom_fields\" value=\"YToyOntpOjA7YToyOntzOjI6ImlkIjtzOjQ6Im5hbWUiO3M6MTE6InBsYWNlaG9sZGVyIjtzOjQ6Ik5hbWUiO31pOjE7YToyOntzOjI6ImlkIjtzOjU6InBob25lIjtzOjExOiJwbGFjZWhvbGRlciI7czo1OiJQaG9uZSI7fX0=\"><input type=\"hidden\" id=\"tve_mapping\" name=\"tve_mapping\" value=\"YToxOntzOjE1OiJtYXBwaW5nX3RleHRfNDgiO2E6MTp7czo2OiJfZmllbGQiO3M6MTI6Im1hcHBpbmdfdGV4dCI7fX0=\"><input type=\"hidden\" id=\"tve_labels\" name=\"tve_labels\" value=\"YTo0OntzOjQ6Im5hbWUiO3M6MTQ6IllvdXIgZnVsbCBuYW1lIjtzOjU6InBob25lIjtzOjE2OiJKb2Igcm9sZSAvIHRpdGxlIjtzOjU6ImVtYWlsIjtzOjIyOiJDb3Jwb3JhdGUgZW1haWwgKG9ubHkpIjtzOjE1OiJtYXBwaW5nX3RleHRfNDgiO3M6Mzk6IldoYXQgdG9waWNzIGFyZSB5b3UgbW9zdCBpbnRlcmVzdGVkIGluPyI7fQ==\"><\/form>\n\t<\/div>\n<\/div><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-1a0aa687874\" style=\"\"><p \"=\"\" =\"\"=\"\" data-css=\"tve-u-19962b5815f\" style=\"text-align: center;\" tve-droppable\"\"=\"\">Do<span lang=\"en\">&nbsp;you prefer email me? \u2192 <\/span><a href=\"mailto:paolo@customerserviceculture.com\" target=\"_blank\"><span lang=\"en\">paolo@customerserviceculture.com<\/span><\/a><\/p><\/div><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-1a0a04f1949\" style=\"\"><p data-css=\"tve-u-1a0a04f194a\" style=\"text-align: center;\"><strong>Paolo Fabrizio<\/strong><\/p><\/div><div class=\"thrv_wrapper tve_image_caption img_style_circle fotopaolo\" data-css=\"tve-u-1a0a04f295c\" style=\"\">\n<span class=\"tve_image_frame\" style=\"width: 100%;\">\n<img class=\"tve_image tve_brdr_ridge wp-image-35012 tcb-moved-image\" alt=\"Paolo Fabrizio\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/09\/Linkedin-piccola-scaled.jpg\" style=\"aspect-ratio: auto 1708 \/ 2560;\" width=\"100\" height=\"150\" data-css=\"tve-u-1a0a04f295d\" ml-d=\"0\" center-h-d=\"false\" data-width=\"100\" data-height=\"150\" data-init-width=\"1708\" data-init-height=\"2560\" data-id=\"35012\" title=\"Linkedin (piccola\" loading=\"lazy\" mt-d=\"-11\" center-v-d=\"false\">\n<\/span>\n<\/div><div class=\"thrv_wrapper thrv_text_element judt5rda\" data-css=\"tve-u-1a0a04f3a8d\" data-tag=\"h3\" style=\"\"><p data-css=\"tve-u-1a0a04f3a8e\" style=\"text-align: center;\"><em>Digital Customer Service Advisor, Trainer, Speaker.<\/em><\/p><p data-css=\"tve-u-1a0a04f3a8f\" style=\"text-align: center;\"><span data-css=\"tve-u-1a0a04f3a90\" style=\"font-size: 17px;\">In the 90s he took part in the startup of the first online insurance company in Italy, following the customer's entire life cycle. Since 2013 as a consultant and trainer he has been helping companies to harness digital customer service as a business driver. Founder of CustomerServiceCulture.com, author of books and speaker at conferences in Italy and abroad. Lecturer at the Bicocca University of Milan (Master MADIM)<\/span>.<\/p><\/div><div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-1a0a04f4d83\" style=\"\"><p data-css=\"tve-u-1a0a04f4d84\" style=\"text-align: center;\"><strong>Some client companies<\/strong><\/p><\/div><div class=\"thrv_wrapper tve_image_caption\" data-css=\"tve-u-1a0a04f5c5f\" style=\"\"><span class=\"tve_image_frame\"><img class=\"tve_image wp-image-35714 tcb-moved-image\" alt=\"alcuni clienti\" data-id=\"35714\" width=\"324\" data-init-width=\"2374\" height=\"52\" data-init-height=\"378\" title=\"alcuni clienti\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/11\/alcuni-clienti.png\" data-width=\"324\" data-height=\"52\" style=\"aspect-ratio: auto 2374 \/ 378;\" data-css=\"tve-u-1a0a04f5c60\"><\/span><\/div><div class=\"thrv_wrapper thrv_social_custom thrv_social tve_social_updated tve_style_16\" data-counts=\"\" data-min_shares=\"0\" data-device-config=\"{&quot;desktop&quot;:{},&quot;tablet&quot;:{},&quot;mobile&quot;:{&quot;button_type&quot;:&quot;tve_social_ib&quot;,&quot;showCount&quot;:&quot;0&quot;}}\" data-css=\"tve-u-1a0a04f84bf\" style=\"\">\n<div class=\"tve_social_items tve_social_custom tve-prevent-content-edit tve_style_16 tve_social_itb\" style=\"\">\n\t\n\t\t\n\t\t<div class=\"thrv_wrapper tve_s_item tve_s_in_share tve_share_item\" data-s=\"in_share\" data-href=\"{tcb_post_url}\" data-label=\"Share\">\n\t\t\t<a href=\"javascript:void(0)\" class=\"tve_s_link\">\n\t\t\t\t<span class=\"thrv_wrapper tve_s_icon\">\n\t\t\t\t\t<svg class=\"tcb-icon\" viewBox=\"0 0 448 512\" data-id=\"icon-in\" data-name=\"\">\n            <path d=\"M100.3 480H7.4V180.9h92.9V480zM53.8 140.1C24.1 140.1 0 115.5 0 85.8 0 56.1 24.1 32 53.8 32c29.7 0 53.8 24.1 53.8 53.8 0 29.7-24.1 54.3-53.8 54.3zM448 480h-92.7V334.4c0-34.7-.7-79.2-48.3-79.2-48.3 0-55.7 37.7-55.7 76.7V480h-92.8V180.9h89.1v40.8h1.3c12.4-23.5 42.7-48.3 87.9-48.3 94 0 111.3 61.9 111.3 142.3V480z\"><\/path>\n        <\/svg>\n\t\t\t\t<\/span>\n\t\t\t\t<span class=\"tve_s_text\">Share<\/span>\n\t\t\t\t<span class=\"tve_s_count\">0<\/span>\n\t\t\t<\/a>\n\t\t<\/div>\n\t\t\n\t\n<\/div>\n<\/div><\/div>\n<\/div>","tve_custom_css":"@import url(\"\/\/fonts.googleapis.com\/css?family=Open+Sans:400,700&subset=latin\");@media (min-width: 300px){[data-css=\"tve-u-17175f0b59a\"] { max-width: 1080px; min-width: auto; min-height: 1000px !important; }[data-css=\"tve-u-17c739775cd\"] { min-height: unset; display: block; padding-top: 0px !important; margin: 0px 31px !important; padding-bottom: 0px !important; --tve-applied-min-height: unset !important; }[data-css=\"tve-u-17c74c2cd82\"] { margin-bottom: 0px !important; }[data-css=\"tve-u-17c74c3da08\"] { padding-bottom: 0px !important; padding-top: 0px !important; }[data-css=\"tve-u-17c751a7a63\"] { margin-bottom: 0px !important; margin-top: 0px !important; padding-top: 0px !important; padding-bottom: 0px !important; }:not(#tve) [data-css=\"tve-u-17c8435f377\"] { font-size: 19px !important; }:not(#tve) [data-css=\"tve-u-18153ceb4e8\"] { font-size: 19px !important; }[data-css=\"tve-u-18153d08773\"] { min-height: unset; display: block; padding-top: 0px !important; margin: 0px 31px !important; padding-bottom: 0px !important; --tve-applied-min-height: unset !important; }[data-css=\"tve-u-18153e12e31\"] { max-width: 63.7%; }[data-css=\"tve-u-18153e12e40\"] { max-width: 36.3%; }[data-css=\"tve-u-18153e150d1\"] { width: 79%; margin-top: 0px !important; }[data-css=\"tve-u-18157557e86\"] { margin-bottom: 0px !important; }[data-css=\"tve-u-18157558767\"] { padding-bottom: 0px !important; }:not(#tve) .thrv-content-box [data-css=\"tve-u-1815756d3c6\"] p, :not(#tve) .thrv-content-box [data-css=\"tve-u-1815756d3c6\"] li, :not(#tve) .thrv-content-box [data-css=\"tve-u-1815756d3c6\"] blockquote, :not(#tve) .thrv-content-box [data-css=\"tve-u-1815756d3c6\"] address, :not(#tve) .thrv-content-box [data-css=\"tve-u-1815756d3c6\"] .tcb-plain-text, :not(#tve) .thrv-content-box [data-css=\"tve-u-1815756d3c6\"] label, :not(#tve) .thrv-content-box [data-css=\"tve-u-1815756d3c6\"] h1, :not(#tve) .thrv-content-box [data-css=\"tve-u-1815756d3c6\"] h2, :not(#tve) .thrv-content-box [data-css=\"tve-u-1815756d3c6\"] h3, :not(#tve) .thrv-content-box [data-css=\"tve-u-1815756d3c6\"] h4, :not(#tve) .thrv-content-box [data-css=\"tve-u-1815756d3c6\"] h5, :not(#tve) .thrv-content-box [data-css=\"tve-u-1815756d3c6\"] h6 { color: var(--tve-color,rgb(0,0,0)); --tve-applied-color: var$(--tve-color,rgb(0,0,0)); --tcb-applied-color: rgb(0,0,0); }[data-css=\"tve-u-1815756d3c6\"] { --tve-color: rgb(0,0,0); --tve-applied---tve-color: rgb(0,0,0); min-height: 1px; }[data-css=\"tve-u-1815756d3cb\"] { box-shadow: rgba(10, 40, 56, 0.2) 0px 10px 20px 0px, rgb(0, 152, 231) 11px 0px 0px -5px inset; border: 1px solid rgba(0, 152, 231, 0.14) !important; background-color: rgba(0, 152, 231, 0) !important; }:not(#tve) [data-css=\"tve-u-18157584b02\"] { font-size: 19px !important; color: rgb(116, 116, 116) !important; --tcb-applied-color: rgb(116,116,116) !important; --tve-applied-color: rgb(116,116,116) !important; }[data-css=\"tve-u-1840981523b\"] { margin-top: 0px !important; margin-left: 0px !important; }:not(#tve) [data-css=\"tve-u-18409892cbc\"] { font-size: 19px !important; line-height: 1.7em !important; }[data-css=\"tve-u-18409942946\"] .tcb-button-link { letter-spacing: var(--tve-letter-spacing,2px); box-shadow: rgba(0, 0, 0, 0.2) 0px 2px 6px 0px; background-color: var(--tcb-local-color-57caf) !important; padding: 18px !important; }:not(#tve) [data-css=\"tve-u-18409942946\"] .tcb-button-link span { font-weight: var(--tve-font-weight,var(--g-bold-weight,bold)); }[data-css=\"tve-u-18409942946\"] { --tve-font-weight: var(--g-bold-weight,bold); --tve-letter-spacing: 2px; --tcb-local-color-85291: rgb(19,114,211); --tcb-local-color-57caf: var(--tcb-local-color-63ab7); }:not(#tve) [data-css=\"tve-u-18409942946\"]:hover .tcb-button-link { background-color: var(--tcb-local-color-57caf) !important; background-image: linear-gradient(rgba(255, 255, 255, 0.08), rgba(255, 255, 255, 0.08)) !important; background-size: auto !important; background-position: 50% 50% !important; background-attachment: scroll !important; background-repeat: no-repeat !important; box-shadow: rgba(0, 0, 0, 0.1) 0px 8px 14px 0px !important; }[data-css=\"tve-u-184099429a2\"] { --tcb-local-color-bcd13: var(--tcb-local-color-63ab7); --form-color: none; float: none; --tcb-local-color-63ab7: rgb(47,138,229); min-height: unset; max-height: unset; max-width: 599px !important; margin-left: auto !important; margin-right: auto !important; background-color: rgb(255, 255, 255) !important; --tve-applied-background-color: rgb(255,255,255) !important; --tve-applied-max-width: 599px !important; --tve-applied-min-height: unset !important; --tve-applied-max-height: unset !important; margin-bottom: 20px !important; }#lg-l9mndr4x .tve-form-button.tve-color-set { --tcb-local-color-3e1f8: rgb(47,138,229); --tcb-local-color-55dc4: rgb(47,138,229); --tcb-local-color-34f05: var(--tcb-local-color-63ab7); --tcb-local-color-57caf: var(--tcb-local-color-63ab7); }#lg-l9mndr4x .tve-form-button { --tve-letter-spacing: 4px; --tve-text-transform: uppercase; --tve-font-size: 12px; --tve-color: rgb(255,255,255); --tve-applied---tve-color: rgb(255,255,255); --tcb-local-color-3e1f8: rgb(47,138,229) !important; margin-top: 0px !important; min-width: 100% !important; --tcb-local-color-34f05: rgb(241,94,100) !important; margin-bottom: 0px !important; }#lg-l9mndr4x .tve_lg_radio:not(.tcb-excluded-from-group-item) .tve_lg_radio_wrapper:not(.tcb-excluded-from-group-item) { --tcb-local-color-30800: rgb(47,138,229); --tcb-local-color-f2bba: rgba(59,156,253,0.1); --tcb-local-color-trewq: rgba(59,156,253,0.3); --tcb-local-color-frty6: rgba(59,156,253,0.45); --tcb-local-color-flktr: rgba(59,156,253,0.8); --tve-font-size: 14px; --tve-font-weight: var(--g-regular-weight,normal); --tve-font-family: Arial,Helvetica,sans-serif; }:not(#tve) #lg-l9mndr4x .tve_lg_regular_input:not(.tcb-excluded-from-group-item) input, :not(#tve) #lg-l9mndr4x .tve_lg_regular_input:not(.tcb-excluded-from-group-item) textarea { border: 1px solid rgb(215, 215, 215); --tve-applied-border: 1px solid rgb(215,215,215); background-color: transparent !important; --tve-applied-background-color: transparent !important; margin-bottom: -1px !important; margin-top: 0px !important; padding-top: 15px !important; padding-bottom: 15px !important; }:not(#tve) #lg-l9mndr4x .tve_lg_regular_input:not(.tcb-excluded-from-group-item) input, :not(#tve) #lg-l9mndr4x .tve_lg_regular_input:not(.tcb-excluded-from-group-item) textarea, :not(#tve) #lg-l9mndr4x .tve_lg_regular_input:not(.tcb-excluded-from-group-item) ::placeholder { font-weight: var(--tve-font-weight,var(--g-regular-weight,normal)); font-family: var(--tve-font-family,Arial,Helvetica,sans-serif); font-size: var(--tve-font-size,14px); letter-spacing: var(--tve-letter-spacing,1px); --tcb-applied-color: rgb(85,85,85); color: var(--tve-color,rgb(85,85,85)); --tve-applied-color: var$(--tve-color,rgb(85,85,85)); }#lg-l9mndr4x .tve_lg_regular_input:not(.tcb-excluded-from-group-item) { --tve-font-weight: var(--g-regular-weight,normal); --tve-font-family: Arial,Helvetica,sans-serif; --tve-font-size: 14px; --tve-letter-spacing: 1px; --tve-color: rgb(85,85,85); --tve-applied---tve-color: rgb(85,85,85); }:not(#tve) #lg-l9mndr4x .tve_lg_regular_input:not(.tcb-excluded-from-group-item):hover input, :not(#tve) #lg-l9mndr4x .tve_lg_regular_input:not(.tcb-excluded-from-group-item):hover textarea { border: 1px solid rgb(215, 215, 215) !important; --tve-applied-border: 1px solid rgb(215,215,215) !important; }:not(#tve) #lg-l9mndr4x .tve_lg_regular_input:not(.tcb-excluded-from-group-item):hover input, :not(#tve) #lg-l9mndr4x .tve_lg_regular_input:not(.tcb-excluded-from-group-item):hover textarea, :not(#tve) #lg-l9mndr4x .tve_lg_regular_input:not(.tcb-excluded-from-group-item):hover ::placeholder { color: var(--tve-color,rgb(17,17,17)) !important; --tve-applied-color: var$(--tve-color,rgb(17,17,17)) !important; --tcb-applied-color: rgb(17,17,17) !important; }:not(#tve) #lg-l9mndr4x .tve_lg_regular_input:not(.tcb-excluded-from-group-item):hover { --tve-color: rgb(17,17,17) !important; --tve-applied---tve-color: rgb(17,17,17) !important; }#lg-l9mndr4x .tve_lg_dropdown:not(.tcb-excluded-from-group-item) { --tcb-local-color-30800: rgb(47,138,229); --tcb-local-color-f2bba: rgba(59,156,253,0.1); --tcb-local-color-f83d7: rgba(59,156,253,0.25); --tcb-local-color-trewq: rgba(59,156,253,0.3); --tcb-local-color-3d798: rgba(59,156,253,0.4); --tcb-local-color-poiuy: rgba(59,156,253,0.6); --tcb-local-color-418a6: rgba(59,156,253,0.12); --tcb-local-color-a941t: rgba(59,156,253,0.05); --tcb-local-color-1ad9d: rgba(46,204,96,0.1); --tcb-local-color-2dbcc: rgb(131,188,123); --tve-font-weight: var(--g-regular-weight,normal); --tve-font-family: Arial,Helvetica,sans-serif; --tve-font-size: 14px; border: 1px solid rgb(215, 215, 215); --tve-applied-border: 1px solid rgb(215,215,215); --tve-color: rgb(85,85,85); --tve-applied---tve-color: rgb(85,85,85); --tve-letter-spacing: 1px; --row-height: 59px; background-color: transparent !important; --tve-applied-background-color: transparent !important; margin-bottom: -1px !important; margin-top: 0px !important; background-image: linear-gradient(rgb(245, 245, 245), rgb(245, 245, 245)) !important; --tve-applied-background-image: linear-gradient(rgb(245,245,245),rgb(245,245,245)) !important; padding: 15px !important; background-size: auto !important; background-position: 50% 50% !important; background-attachment: scroll !important; background-repeat: no-repeat !important; }#lg-l9mndr4x .tve_lg_checkbox:not(.tcb-excluded-from-group-item) .tve_lg_checkbox_wrapper:not(.tcb-excluded-from-group-item) { --tcb-local-color-30800: rgb(47,138,229); --tcb-local-color-f2bba: rgba(59,156,253,0.1); --tcb-local-color-trewq: rgba(59,156,253,0.3); --tcb-local-color-frty6: rgba(59,156,253,0.45); --tcb-local-color-flktr: rgba(59,156,253,0.8); --tve-font-weight: var(--g-regular-weight,normal); --tve-font-family: Arial,Helvetica,sans-serif; --tve-font-size: 14px; --tve-color: rgb(85,85,85); --tve-applied---tve-color: rgb(85,85,85); }:not(#tve) #lg-l9mndr4x .tve_lg_dropdown:not(.tcb-excluded-from-group-item) span { font-weight: var(--tve-font-weight,var(--g-regular-weight,normal)); font-family: var(--tve-font-family,Arial,Helvetica,sans-serif); font-size: var(--tve-font-size,14px); color: var(--tve-color,rgb(85,85,85)); --tve-applied-color: var$(--tve-color,rgb(85,85,85)); --tcb-applied-color: rgb(85,85,85); letter-spacing: var(--tve-letter-spacing,1px); }:not(#tve) #lg-l9mndr4x .tve_lg_checkbox:not(.tcb-excluded-from-group-item) .tve_lg_checkbox_wrapper:not(.tcb-excluded-from-group-item) .tve-input-option-text { font-family: var(--tve-font-family,Arial,Helvetica,sans-serif); --tcb-applied-color: rgb(85,85,85); font-weight: var(--tve-font-weight,var(--g-regular-weight,normal) ) !important; font-size: var(--tve-font-size,14px) !important; color: var(--tve-color,rgb(85,85,85)) !important; --tve-applied-color: var$(--tve-color,rgb(85,85,85)) !important; }:not(#tve) #lg-l9mndr4x .tve_lg_radio:not(.tcb-excluded-from-group-item) .tve_lg_radio_wrapper:not(.tcb-excluded-from-group-item) .tve-input-option-text { font-family: var(--tve-font-family,Arial,Helvetica,sans-serif); font-size: var(--tve-font-size,14px) !important; font-weight: var(--tve-font-weight,var(--g-regular-weight,normal) ) !important; }#lg-l9mndr4x .tve_lg_radio:not(.tcb-excluded-from-group-item) .tve_lg_radio_wrapper:not(.tcb-excluded-from-group-item) .tve-checkmark { --tcb-radio-size: 14px; }#lg-l9mndr4x .tve_lg_checkbox:not(.tcb-excluded-from-group-item) .tve_lg_checkbox_wrapper:not(.tcb-excluded-from-group-item) .tve-checkmark { --tcb-checkbox-size: 14px; }#lg-l9mndr4x .tve-form-button .tcb-button-link { border-radius: 0px; overflow: hidden; letter-spacing: var(--tve-letter-spacing,4px); background-color: var(--tcb-local-color-63ab7) !important; --tve-applied-background-color: var$(--tcb-local-color-63ab7) !important; padding-top: 20px !important; padding-bottom: 20px !important; }#lg-l9mndr4x .tve_lg_dropdown:not(.tcb-excluded-from-group-item).tve-state-expanded { border-left-width: medium; border-left-style: none; border-left-color: currentcolor; }#lg-l9mndr4x .tve_lg_radio:not(.tcb-excluded-from-group-item) { border: 1px solid rgb(215, 215, 215); --tve-applied-border: 1px solid rgb(215,215,215); margin-top: 0px !important; background-image: none !important; --tve-applied-background-image: none !important; padding: 12px 5px !important; margin-bottom: -1px !important; }#lg-l9mndr4x .tve_lg_dropdown:not(.tcb-excluded-from-group-item).tve-color-set { --tcb-local-color-30800: var(--tcb-local-color-63ab7); --tcb-local-color-f2bba: rgba(58,156,253,0.1); --tcb-local-color-f83d7: rgba(58,156,253,0.25); --tcb-local-color-trewq: rgba(58,156,253,0.3); --tcb-local-color-3d798: rgba(58,156,253,0.4); --tcb-local-color-poiuy: rgba(58,156,253,0.6); --tcb-local-color-418a6: rgba(58,156,253,0.12); --tcb-local-color-a941t: rgba(58,156,253,0.05); --tcb-local-color-1ad9d: rgba(46,204,96,0.1); --tcb-local-color-2dbcc: rgb(130,188,123); }:not(#tve) #lg-l9mndr4x .tve_lg_regular_input#lg-kcncn823 input, :not(#tve) #lg-l9mndr4x .tve_lg_regular_input#lg-kcncn823 textarea { border: 1px solid rgb(215, 215, 215); --tve-applied-border: 1px solid rgb(215,215,215); background-color: transparent !important; --tve-applied-background-color: transparent !important; padding: 15px !important; background-image: none !important; --tve-applied-background-image: none !important; margin-top: 0px !important; margin-bottom: -1px !important; }:not(#tve) #lg-l9mndr4x .tve_lg_regular_input#lg-kcncn823 input, :not(#tve) #lg-l9mndr4x .tve_lg_regular_input#lg-kcncn823 textarea, :not(#tve) #lg-l9mndr4x .tve_lg_regular_input#lg-kcncn823 ::placeholder { font-weight: var(--tve-font-weight,var(--g-regular-weight,normal)); font-family: var(--tve-font-family,Arial,Helvetica,sans-serif); font-size: var(--tve-font-size,14px); letter-spacing: var(--tve-letter-spacing,1px); --tcb-applied-color: rgb(85,85,85); color: var(--tve-color,rgb(85,85,85)); --tve-applied-color: var$(--tve-color,rgb(85,85,85)); }#lg-l9mndr4x .tve_lg_regular_input#lg-kcncn823 { --tve-font-weight: var(--g-regular-weight,normal); --tve-font-family: Arial,Helvetica,sans-serif; --tve-font-size: 14px; --tve-letter-spacing: 1px; --tve-color: rgb(85,85,85); --tve-applied---tve-color: rgb(85,85,85); }:not(#tve) #lg-l9mndr4x .tve_lg_regular_input#lg-kcncn823:hover input, :not(#tve) #lg-l9mndr4x .tve_lg_regular_input#lg-kcncn823:hover textarea { border: 1px solid rgb(215, 215, 215) !important; --tve-applied-border: 1px solid rgb(215,215,215) !important; }:not(#tve) #lg-l9mndr4x .tve_lg_regular_input#lg-kcncn823:hover input, :not(#tve) #lg-l9mndr4x .tve_lg_regular_input#lg-kcncn823:hover textarea, :not(#tve) #lg-l9mndr4x .tve_lg_regular_input#lg-kcncn823:hover ::placeholder { color: var(--tve-color,rgb(17,17,17)) !important; --tve-applied-color: var$(--tve-color,rgb(17,17,17)) !important; --tcb-applied-color: rgb(17,17,17) !important; }:not(#tve) #lg-l9mndr4x .tve_lg_regular_input#lg-kcncn823:hover { --tve-color: rgb(17,17,17) !important; --tve-applied---tve-color: rgb(17,17,17) !important; }:not(#tve) #lg-l9mndr4x .tve_lg_checkbox:not(.tcb-excluded-from-group-item) .tve_lg_checkbox_wrapper:not(.tcb-excluded-from-group-item).tve-state-expanded .tve-input-option-text { --tcb-applied-color: rgb(51,51,51); color: var(--tve-color,rgb(51,51,51)) !important; --tve-applied-color: var$(--tve-color,rgb(51,51,51)) !important; }#lg-l9mndr4x .tve_lg_checkbox:not(.tcb-excluded-from-group-item) .tve_lg_checkbox_wrapper:not(.tcb-excluded-from-group-item).tve-state-expanded { --tve-color: rgb(51,51,51); --tve-applied---tve-color: rgb(51,51,51); }#lg-l9mndr4x .tve_lg_checkbox:not(.tcb-excluded-from-group-item) { border: 1px solid rgb(215, 215, 215); --tve-applied-border: 1px solid rgb(215,215,215); padding: 15px 5px !important; margin-top: 0px !important; margin-bottom: -1px !important; }:not(#tve) #lg-l9mndr4x .tve_lg_radio:not(.tcb-excluded-from-group-item) .tve_lg_radio_wrapper:not(.tcb-excluded-from-group-item).tve-state-expanded .tve-input-option-text { --tcb-applied-color: rgb(51,51,51); color: var(--tve-color,rgb(51,51,51)) !important; --tve-applied-color: var$(--tve-color,rgb(51,51,51)) !important; }#lg-l9mndr4x .tve_lg_radio:not(.tcb-excluded-from-group-item) .tve_lg_radio_wrapper:not(.tcb-excluded-from-group-item).tve-state-expanded { --tve-color: rgb(51,51,51); --tve-applied---tve-color: rgb(51,51,51); }:not(#tve) #lg-l9mndr4x .tve_lg_dropdown:not(.tcb-excluded-from-group-item) .tve-lg-dropdown-option:not(.tcb-excluded-from-group-item):hover .tve-input-option-text { font-weight: var(--tve-font-weight,var(--g-regular-weight,normal) ) !important; color: var(--tve-color,var(--tcb-local-color-63ab7)) !important; --tve-applied-color: var$(--tve-color,var$(--tcb-local-color-63ab7)) !important; --tcb-applied-color: var$(--tcb-local-color-63ab7) !important; }:not(#tve) #lg-l9mndr4x .tve_lg_dropdown:not(.tcb-excluded-from-group-item) .tve-lg-dropdown-option:not(.tcb-excluded-from-group-item):hover { --tve-font-weight: var(--g-regular-weight,normal) !important; --tve-color: var(--tcb-local-color-63ab7) !important; --tve-applied---tve-color: var$(--tcb-local-color-63ab7) !important; }:not(#tve) #lg-l9mndr4x .tve_lg_dropdown:not(.tcb-excluded-from-group-item):hover span { color: var(--tve-color,rgb(34,34,34)) !important; --tve-applied-color: var$(--tve-color,rgb(34,34,34)) !important; --tcb-applied-color: rgb(34,34,34) !important; }:not(#tve) #lg-l9mndr4x .tve_lg_dropdown:not(.tcb-excluded-from-group-item):hover { --tve-color: rgb(34,34,34) !important; --tve-applied---tve-color: rgb(34,34,34) !important; }:not(#tve) #lg-l9mndr4x .tve_lg_checkbox:not(.tcb-excluded-from-group-item) .tve_lg_checkbox_wrapper:not(.tcb-excluded-from-group-item):hover .tve-input-option-text { color: var(--tve-color,var(--tcb-local-color-63ab7)) !important; --tve-applied-color: var$(--tve-color,var$(--tcb-local-color-63ab7)) !important; --tcb-applied-color: var$(--tcb-local-color-63ab7) !important; }:not(#tve) #lg-l9mndr4x .tve_lg_checkbox:not(.tcb-excluded-from-group-item) .tve_lg_checkbox_wrapper:not(.tcb-excluded-from-group-item):hover { --tve-color: var(--tcb-local-color-63ab7) !important; --tve-applied---tve-color: var$(--tcb-local-color-63ab7) !important; }:not(#tve) #lg-l9mndr4x .tve_lg_radio:not(.tcb-excluded-from-group-item) .tve_lg_radio_wrapper:not(.tcb-excluded-from-group-item):hover .tve-input-option-text { color: var(--tve-color,var(--tcb-local-color-63ab7)) !important; --tve-applied-color: var$(--tve-color,var$(--tcb-local-color-63ab7)) !important; --tcb-applied-color: var$(--tcb-local-color-63ab7) !important; }:not(#tve) #lg-l9mndr4x .tve_lg_radio:not(.tcb-excluded-from-group-item) .tve_lg_radio_wrapper:not(.tcb-excluded-from-group-item):hover { --tve-color: var(--tcb-local-color-63ab7) !important; --tve-applied---tve-color: var$(--tcb-local-color-63ab7) !important; }:not(#tve) #lg-l9mndr4x .tve_lg_dropdown:not(.tcb-excluded-from-group-item) .tve-lg-dropdown-option:not(.tcb-excluded-from-group-item).tve-state-active .tve-input-option-text { --tcb-applied-color: var$(--tcb-local-color-63ab7); color: var(--tve-color,var(--tcb-local-color-63ab7)) !important; --tve-applied-color: var$(--tve-color,var$(--tcb-local-color-63ab7)) !important; }#lg-l9mndr4x .tve_lg_dropdown:not(.tcb-excluded-from-group-item) .tve-lg-dropdown-option:not(.tcb-excluded-from-group-item).tve-state-active { --tve-color: var(--tcb-local-color-63ab7); --tve-applied---tve-color: var$(--tcb-local-color-63ab7); }:not(#tve) #lg-l9mndr4x .tve-form-button .tcb-button-link span { text-transform: var(--tve-text-transform,uppercase); color: var(--tve-color,rgb(255,255,255)); --tve-applied-color: var$(--tve-color,rgb(255,255,255)); --tcb-applied-color: rgb(255,255,255); }:not(#tve) #lg-l9mndr4x .tve-form-button .tcb-button-link { font-size: var(--tve-font-size,12px) !important; }#lg-l9mndr4x .tve_lg_regular_input:not(.tcb-excluded-from-group-item) input, #lg-l9mndr4x .tve_lg_regular_input:not(.tcb-excluded-from-group-item) textarea { padding-left: 15px !important; padding-bottom: 10px !important; }#lg-l9mndr4x .tve_lg_regular_input#lg-kcncn823 input, #lg-l9mndr4x .tve_lg_regular_input#lg-kcncn823 textarea { padding-left: 15px !important; padding-bottom: 10px !important; }:not(#tve) #lg-l9mndr4x .tve_lg_regular_input:not(.tcb-excluded-from-group-item) { margin-bottom: 0px !important; margin-top: 0px !important; }:not(#tve) #lg-l9mndr4x .tve_lg_regular_input#lg-kcncn823 { margin-bottom: 0px !important; margin-top: 0px !important; }:not(#tve) #lg-l9mndr4x .thrv_text_element[data-label-for]:not(.tcb-excluded-from-group-item) .tcb-plain-text { font-family: Arial, Helvetica, sans-serif !important; font-weight: var(--g-regular-weight,normal) !important; font-size: 15px !important; color: var(--tcb-local-color-63ab7) !important; --tcb-applied-color: var$(--tcb-local-color-63ab7) !important; --tve-applied-color: var$(--tcb-local-color-63ab7) !important; }#lg-l9mndr4x .thrv_text_element[data-label-for]:not(.tcb-excluded-from-group-item) { margin-top: 10px !important; }#lg-l9mndr4x .tcb-default-upload-icon { --tcb-local-color-icon: rgb(71,74,89); --tcb-local-color-var: rgb(71,74,89); border-width: medium; border-style: none; border-color: currentcolor; border-image: none; border-radius: 0px; --tve-applied-border: none; background-image: none !important; padding: calc(var(--tve-icon-size) \/ 3) !important; --tve-applied-background-image: none !important; background-color: transparent !important; --tve-applied-background-color: transparent !important; margin-bottom: 11px !important; }#lg-l9mndr4x .tve_lg_file > .tve-content-box-background { box-shadow: none; --tve-applied-box-shadow: none; border-radius: 0px; overflow: hidden; border: 1px solid rgb(215, 215, 215) !important; --tve-applied-border: 1px solid rgb(215,215,215) !important; background-color: transparent !important; --tve-applied-background-color: transparent !important; }:not(#tve) #lg-l9mndr4x .tcb-default-upload-text .tcb-plain-text { letter-spacing: 2px; font-size: 11px !important; text-transform: uppercase !important; }:not(#tve) #lg-l9mndr4x .tcb-default-upload-icon > :first-child { color: rgb(71, 74, 89); --tve-applied-color: rgb(71,74,89); }#lg-l9mndr4x .tcb-default-upload-text { margin-bottom: 20px !important; }:not(#tve) #lg-l9mndr4x .tcb-file-upload-btn .tcb-button-link span { font-weight: var(--tve-font-weight,var(--g-bold-weight,bold)); color: var(--tve-color,rgb(84,84,84)); --tcb-applied-color: rgb(84,84,84); --tve-applied-color: var$(--tve-color,rgb(84,84,84)); }#lg-l9mndr4x .tcb-file-upload-btn { --tve-font-weight: var(--g-bold-weight,bold); --tve-letter-spacing: 2px; --tcb-local-color-2818e: rgb(19,114,211); --tve-color: rgb(84,84,84); --tcb-local-color-34f05: rgb(19,114,211); float: none; --tve-font-size: 12px; --tve-applied---tve-color: rgb(84,84,84); margin-left: auto !important; margin-right: auto !important; }#lg-l9mndr4x .tcb-file-upload-btn .tcb-button-link { letter-spacing: var(--tve-letter-spacing,2px); box-shadow: rgba(215, 215, 215, 0.25) 6px 8px 24px 0px inset; --tve-applied-box-shadow: 6px 8px 24px 0px rgba(215,215,215,0.25) inset; padding: 13px 20px !important; background-color: transparent !important; background-image: none !important; --tve-applied-background-color: transparent !important; }:not(#tve) #lg-l9mndr4x .tcb-file-upload-btn:hover .tcb-button-link { background-image: none !important; background-color: transparent !important; --tve-applied-background-image: none !important; --tve-applied-background-color: transparent !important; box-shadow: rgba(215, 215, 215, 0.37) 11px 15px 24px 0px inset !important; --tve-applied-box-shadow: 11px 15px 24px 0px rgba(215,215,215,0.37) inset !important; }:not(#tve) #lg-l9mndr4x .tcb-file-upload-btn .tcb-button-link { font-size: var(--tve-font-size,12px) !important; }#lg-l9mndr4x .tve_lg_file { padding-top: 30px !important; padding-bottom: 30px !important; }#lg-l9mndr4x .tve_lg_file.tve-state-active > .tve-content-box-background { background-color: rgba(0, 0, 0, 0.03) !important; --tve-applied-background-color: rgba(0,0,0,0.03) !important; }:not(#tve) #lg-l9mndr4x .tve-form-button:hover .tcb-button-link span { color: var(--tve-color,rgb(255,255,255)) !important; --tve-applied-color: var$(--tve-color,rgb(255,255,255)) !important; --tcb-applied-color: rgb(255,255,255) !important; }:not(#tve) #lg-l9mndr4x .tve-form-button:hover { --tve-color: rgb(255,255,255) !important; --tve-applied---tve-color: rgb(255,255,255) !important; }:not(#tve) #lg-l9mndr4x .tve-form-button:hover .tcb-button-link { background-color: var(--tcb-local-color-63ab7) !important; --tve-applied-background-color: var$(--tcb-local-color-63ab7) !important; }[data-css=\"tve-u-184206bf49e\"] { max-width: 1174px; margin-bottom: 30px !important; margin-left: 5px !important; padding-bottom: 15px !important; margin-top: 10px !important; }:not(#tve) [data-css=\"tve-u-18586a64472\"] { font-size: 19px !important; line-height: 1.7em !important; }:not(#tve) [data-css=\"tve-u-18586a74fbb\"] { font-size: 19px !important; line-height: 1.5em !important; }:not(#tve) [data-css=\"tve-u-18586a74fbf\"] { font-size: 19px !important; line-height: 1.5em !important; }:not(#tve) [data-css=\"tve-u-18586a8023d\"] { font-size: 19px !important; line-height: 1.7em !important; }:not(#tve) [data-css=\"tve-u-18586a89b54\"] { font-size: 19px !important; line-height: 2.25em !important; }:not(#tve) [data-css=\"tve-u-18586a89b58\"] { font-size: 19px !important; line-height: 2.25em !important; }:not(#tve) [data-css=\"tve-u-18586a89b5b\"] { font-size: 19px !important; line-height: 2.25em !important; }:not(#tve) [data-css=\"tve-u-18586a89b5d\"] { font-size: 19px !important; line-height: 2.25em !important; }[data-css=\"tve-u-18153e150d1\"] .tve_image_frame { height: 362.313px; }[data-css=\"tve-u-18afbce1a96\"] { margin-top: -1.981px; margin-left: 0px; width: 100% !important; max-width: none !important; }[data-css=\"tve-u-1931ff3f862\"] { --tve-alignment: center; float: none; margin-left: auto !important; margin-right: auto !important; }:not(#tve) [data-css=\"tve-u-1931ff422c1\"] { font-size: 39px !important; }[data-css=\"tve-u-1936d26d44f\"] { width: 95%; margin-left: 31px !important; margin-right: 31px !important; }[data-css=\"tve-u-1936d27d10b\"] { max-width: 100%; }[data-css=\"tve-u-1936d28f1ee\"] { --tcb-local-default-master-h: var(--tcb-main-master-h,210); --tcb-local-default-master-s: var(--tcb-main-master-s,77%); --tcb-local-default-master-l: var(--tcb-main-master-l,54%); --tcb-local-default-master-a: var(--tcb-main-master-a,1); max-width: 1091px; margin: 20px 0px !important; padding: 1px !important; }[data-css=\"tve-u-1936d28f1fe\"] { padding: 0px !important; margin-bottom: 0px !important; margin-top: 0px !important; }[data-css=\"tve-u-1936d28f1fc\"] { padding: 0px !important; margin: 0px !important; background-color: transparent !important; }[data-css=\"tve-u-1936d28f1f2\"] { padding: 0px !important; }[data-css=\"tve-u-1936d28f1f1\"] { margin: 0px !important; }[data-css=\"tve-u-1936d28f1f5\"] { text-align: center; }[data-css=\"tve-u-1936d28f1f3\"] { padding: 16px !important; margin-top: 0px !important; margin-bottom: 20px !important; }[data-css=\"tve-u-1936d28f1ef\"] { background-color: transparent !important; }[data-css=\"tve-u-1936d28f1fb\"] { width: 30px; position: relative; top: -11px; left: 0px; margin-top: 0px !important; margin-bottom: 0px !important; }[data-css=\"tve-u-1936d28f1fb\"] img { opacity: 1; filter: grayscale(0%) blur(0px) brightness(125%) sepia(0%) invert(100%) saturate(100%) contrast(100%) hue-rotate(0deg); }[data-css=\"tve-u-1936d28f202\"] { margin-top: 0px !important; padding-top: 5px !important; margin-bottom: 16px !important; }:not(#tve) [data-css=\"tve-u-1936d28f1ff\"] { letter-spacing: 0px; padding-top: 0px !important; margin-top: 0px !important; padding-bottom: 0px !important; margin-bottom: 0px !important; font-size: 15px !important; text-transform: none !important; color: rgb(116, 116, 116) !important; --tcb-applied-color: rgb(116,116,116) !important; --tve-applied-color: rgb(116,116,116) !important; }[data-css=\"tve-u-1936d28f200\"] { --tcb-applied-color: rgb(116,116,116) !important; }[data-css=\"tve-u-1936d28f1f4\"] { box-shadow: rgba(0, 0, 0, 0.12) 0px 1px 4px 0px; border-width: medium !important; border-style: none !important; 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is key for any forward-thinking organization because: When it permeates beyond the typical customer facing departments, it dramatically improves both employee and customer experiences. 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