{"id":35118,"date":"2023-10-08T12:08:56","date_gmt":"2023-10-08T10:08:56","guid":{"rendered":"https:\/\/customerserviceculture.com\/?page_id=35118"},"modified":"2024-11-15T14:57:59","modified_gmt":"2024-11-15T13:57:59","slug":"a-conversation-with-paolo-fabrizio-new","status":"publish","type":"page","link":"https:\/\/customerserviceculture.com\/en\/a-conversation-with-paolo-fabrizio-new\/","title":{"rendered":"A conversation with Paolo Fabrizio [NEW]"},"content":{"rendered":"<p style=\"text-align: center;\"><strong>Book an informal conversation with Paolo<\/strong><\/p>\n<p><span style=\"\"><img decoding=\"async\" alt=\"Paolo Fabrizio\" data-id=\"35037\" width=\"265\" data-init-width=\"1365\" height=\"397\" data-init-height=\"2046\" title=\"Paolo Fabrizio\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/09\/Paolo-Fabrizio-4-di-copertina.png\" data-width=\"265\" data-height=\"397\" style=\"aspect-ratio: auto 1365 \/ 2046;\" mt-d=\"-11.918000000000006\" ml-d=\"0\"><\/span><\/p>\n<p style=\"text-align: center;\">&nbsp;What topic would you like to explore?<\/p>\n<p style=\"\"><span style=\"font-size: 19px !important;\">1. Digital Customer Service (Road Map \/ AI integration).<\/span><\/p>\n<p style=\"\"><span style=\"font-size: 19px !important;\">2. Digital Customer Service training paths for your team \/ agents.<\/span><\/p>\n<p style=\"\"><span style=\"font-size: 19px !important;\">3. Speaking (conferences, company meetings).<\/span><\/p>\n<p style=\"\"><span style=\"font-size: 19px !important;\">4. Customer Culture Academy for your entire organization.<\/span><\/p>\n<p style=\"\"><span style=\"font-size: 19px !important;\">5. Coaching 1-to-1 for customer service managers.<\/span><\/p>\n<p style=\"\"><span style=\"font-size: 19px !important;\"><strong>Fill in the form<\/strong>: we will get back to you to schedule an <span style=\"text-decoration: underline;\">informal video chat.<\/span><\/span><\/p>\n<p>I&#8217;ve read and accepted the&nbsp;<a href=\"https:\/\/customerserviceculture.com\/privacy-policy\/\" style=\"outline: none;\" target=\"_blank\" rel=\"noopener\">privacy policy<\/a>.<span style=\"width: 100%;\"><img decoding=\"async\" alt=\"Paolo Fabrizio\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/09\/Linkedin-piccola-scaled.jpg\" style=\"aspect-ratio: auto 1708 \/ 2560;\" width=\"100\" height=\"150\" ml-d=\"0\" center-h-d=\"false\" data-width=\"100\" data-height=\"150\" data-init-width=\"1708\" data-init-height=\"2560\" data-id=\"35012\" title=\"Linkedin (piccola\" loading=\"lazy\" mt-d=\"-11\" center-v-d=\"false\"><\/span><\/p>\n<p style=\"text-align: center;\">Paolo Fabrizio<\/p>\n<p style=\"text-align: center;\">Digital Customer Service Consultant, Trainer, Author, Speaker.<\/p>\n<p style=\"text-align: center;\">In the 90s he took part in the startup of the first online insurance company in Italy, following the customer&#8217;s entire life cycle. Since 2013 as a consultant and trainer he has been helping companies to harness Digital Customer Service. Founder of CustomerServiceCulture.com, author of books and speaker at conferences in Italy and abroad. Lecturer at the Bicocca University of Milan (Master MADIM).<\/p>\n<p data-fontsize=\"16\" data-lineheight=\"24\" style=\"text-align: right;\">Selected client companies<\/p>\n<p><span style=\"\"><img decoding=\"async\" alt=\"clienti\" data-id=\"26687\" width=\"499\" data-init-width=\"2176\" height=\"80\" data-init-height=\"350\" title=\"clienti\" loading=\"lazy\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/10\/clienti.png\" data-width=\"499\" data-height=\"80\" style=\"aspect-ratio: auto 2176 \/ 350;\" mt-d=\"-0.9303000000000026\" ml-d=\"0\"><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Book an informal conversation with Paolo &nbsp;What topic would you like to explore? 1. Digital Customer Service (Road Map \/ AI integration). 2. Digital Customer Service training paths for your team \/ agents. 3. Speaking (conferences, company meetings). 4. Customer Culture Academy for your entire organization. 5. Coaching 1-to-1 for customer service managers. Fill in [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-35118","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>A conversation with Paolo Fabrizio [NEW] - Customer Service Culture<\/title>\n<meta name=\"description\" content=\"Compila il form per ottenere informazioni sul percorso di coaching 1-to-1 Crisis Response. Riceverai risposta entro 24 ore.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/customerserviceculture.com\/en\/a-conversation-with-paolo-fabrizio-new\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"A conversation with Paolo Fabrizio [NEW] - Customer Service Culture\" \/>\n<meta property=\"og:description\" content=\"Compila il form per ottenere informazioni sul percorso di coaching 1-to-1 Crisis Response. Riceverai risposta entro 24 ore.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/customerserviceculture.com\/en\/a-conversation-with-paolo-fabrizio-new\/\" \/>\n<meta property=\"og:site_name\" content=\"Customer Service Culture\" \/>\n<meta property=\"article:modified_time\" content=\"2024-11-15T13:57:59+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/09\/Paolo-Fabrizio-4-di-copertina.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/customerserviceculture.com\/en\/a-conversation-with-paolo-fabrizio-new\/\",\"url\":\"https:\/\/customerserviceculture.com\/en\/a-conversation-with-paolo-fabrizio-new\/\",\"name\":\"A conversation with Paolo Fabrizio [NEW] - Customer Service Culture\",\"isPartOf\":{\"@id\":\"https:\/\/customerserviceculture.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/customerserviceculture.com\/en\/a-conversation-with-paolo-fabrizio-new\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/customerserviceculture.com\/en\/a-conversation-with-paolo-fabrizio-new\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/09\/Paolo-Fabrizio-4-di-copertina.png\",\"datePublished\":\"2023-10-08T10:08:56+00:00\",\"dateModified\":\"2024-11-15T13:57:59+00:00\",\"description\":\"Compila il form per ottenere informazioni sul percorso di coaching 1-to-1 Crisis Response. Riceverai risposta entro 24 ore.\",\"breadcrumb\":{\"@id\":\"https:\/\/customerserviceculture.com\/en\/a-conversation-with-paolo-fabrizio-new\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/customerserviceculture.com\/en\/a-conversation-with-paolo-fabrizio-new\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/customerserviceculture.com\/en\/a-conversation-with-paolo-fabrizio-new\/#primaryimage\",\"url\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/09\/Paolo-Fabrizio-4-di-copertina.png\",\"contentUrl\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/09\/Paolo-Fabrizio-4-di-copertina.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/customerserviceculture.com\/en\/a-conversation-with-paolo-fabrizio-new\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/customerserviceculture.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"A conversation with Paolo Fabrizio [NEW]\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/customerserviceculture.com\/#website\",\"url\":\"https:\/\/customerserviceculture.com\/\",\"name\":\"Customer Service Culture\",\"description\":\"Conversations that sell\",\"publisher\":{\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/customerserviceculture.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":[\"Person\",\"Organization\"],\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\",\"name\":\"Paolo Fabrizio\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/bc29f8953cdfa1b693be242ccfc0723e?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/bc29f8953cdfa1b693be242ccfc0723e?s=96&d=mm&r=g\",\"caption\":\"Paolo Fabrizio\"},\"logo\":{\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/\"},\"description\":\"Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, \u00e8 autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Universit\u00e0 Bicocca di Milano\",\"sameAs\":[\"http:\/\/socialmediascrum.com\",\"https:\/\/www.linkedin.com\/in\/paolosocialcustomerservice\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"A conversation with Paolo Fabrizio [NEW] - Customer Service Culture","description":"Compila il form per ottenere informazioni sul percorso di coaching 1-to-1 Crisis Response. Riceverai risposta entro 24 ore.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/customerserviceculture.com\/en\/a-conversation-with-paolo-fabrizio-new\/","og_locale":"en_US","og_type":"article","og_title":"A conversation with Paolo Fabrizio [NEW] - Customer Service Culture","og_description":"Compila il form per ottenere informazioni sul percorso di coaching 1-to-1 Crisis Response. Riceverai risposta entro 24 ore.","og_url":"https:\/\/customerserviceculture.com\/en\/a-conversation-with-paolo-fabrizio-new\/","og_site_name":"Customer Service Culture","article_modified_time":"2024-11-15T13:57:59+00:00","og_image":[{"url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/09\/Paolo-Fabrizio-4-di-copertina.png","type":"","width":"","height":""}],"twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/customerserviceculture.com\/en\/a-conversation-with-paolo-fabrizio-new\/","url":"https:\/\/customerserviceculture.com\/en\/a-conversation-with-paolo-fabrizio-new\/","name":"A conversation with Paolo Fabrizio [NEW] - Customer Service Culture","isPartOf":{"@id":"https:\/\/customerserviceculture.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/customerserviceculture.com\/en\/a-conversation-with-paolo-fabrizio-new\/#primaryimage"},"image":{"@id":"https:\/\/customerserviceculture.com\/en\/a-conversation-with-paolo-fabrizio-new\/#primaryimage"},"thumbnailUrl":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/09\/Paolo-Fabrizio-4-di-copertina.png","datePublished":"2023-10-08T10:08:56+00:00","dateModified":"2024-11-15T13:57:59+00:00","description":"Compila il form per ottenere informazioni sul percorso di coaching 1-to-1 Crisis Response. Riceverai risposta entro 24 ore.","breadcrumb":{"@id":"https:\/\/customerserviceculture.com\/en\/a-conversation-with-paolo-fabrizio-new\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/customerserviceculture.com\/en\/a-conversation-with-paolo-fabrizio-new\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/customerserviceculture.com\/en\/a-conversation-with-paolo-fabrizio-new\/#primaryimage","url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/09\/Paolo-Fabrizio-4-di-copertina.png","contentUrl":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/09\/Paolo-Fabrizio-4-di-copertina.png"},{"@type":"BreadcrumbList","@id":"https:\/\/customerserviceculture.com\/en\/a-conversation-with-paolo-fabrizio-new\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/customerserviceculture.com\/en\/"},{"@type":"ListItem","position":2,"name":"A conversation with Paolo Fabrizio [NEW]"}]},{"@type":"WebSite","@id":"https:\/\/customerserviceculture.com\/#website","url":"https:\/\/customerserviceculture.com\/","name":"Customer Service Culture","description":"Conversations that sell","publisher":{"@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/customerserviceculture.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":["Person","Organization"],"@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45","name":"Paolo Fabrizio","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/bc29f8953cdfa1b693be242ccfc0723e?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/bc29f8953cdfa1b693be242ccfc0723e?s=96&d=mm&r=g","caption":"Paolo Fabrizio"},"logo":{"@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/"},"description":"Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, \u00e8 autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Universit\u00e0 Bicocca di Milano","sameAs":["http:\/\/socialmediascrum.com","https:\/\/www.linkedin.com\/in\/paolosocialcustomerservice\/"]}]}},"_links":{"self":[{"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/pages\/35118","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/comments?post=35118"}],"version-history":[{"count":60,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/pages\/35118\/revisions"}],"predecessor-version":[{"id":39219,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/pages\/35118\/revisions\/39219"}],"wp:attachment":[{"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/media?parent=35118"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}