{"id":20810,"date":"2020-04-14T12:54:21","date_gmt":"2020-04-14T10:54:21","guid":{"rendered":"https:\/\/customerserviceculture.com\/?p=20810"},"modified":"2020-05-02T19:02:06","modified_gmt":"2020-05-02T17:02:06","slug":"welcome-to-customer-service-culture","status":"publish","type":"post","link":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/welcome-to-customer-service-culture\/","title":{"rendered":"Welcome to Customer Service Culture"},"content":{"rendered":"<p>Hello people, I&#8217;m Paolo Fabrizio and I&#8217;d like to give you my warmest welcome to the <strong>english version <\/strong>of Customer Service Culture! Brief story: I&#8217;ve launched this website back in 2013 and in a few years has become the home of Digital Customer Service in Italy. From today on, you can also enjoy great content and online services regardless the country you&#8217;re living in. Let me show you how!<\/p>\n<h2><strong>Why did I build this english version<\/strong><\/h2>\n<p>There are two main reasons that led me to find enough time and energy to translate CustomerServiceCulture.com into english. Firstly, during last year I&#8217;ve seen an increasing number of foreign visitors on my website from various continents. Secondly, I&#8217;ve been asked by some foreign prospects to get my content (articles) and services available for any english speaking person or organization.<\/p>\n<blockquote><p>The reason is simple: Digital Customer Service represents an incredible opportunity to retain customers by leveraging digital conversations.<\/p><\/blockquote>\n<h2><strong>What&#8217;s in it for you<\/strong><\/h2>\n<p>Let me guide you to help you find the most useful information within this website. So I&#8217;ve prepared for you a list with\u00a0<strong>relevant pages<\/strong>\u00a0and links as per cluster:<\/p>\n<p><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/customerserviceculture.com\/en\/about-me\/\">About me \/ contacts<\/a><\/span> &#8211; get to know about me as Digital Customer Service Consultant, Trainer, Author, Speaker.<\/p>\n<p><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/customerserviceculture.com\/en\/blog-podcast\/\">Blog &amp; podcast<\/a><\/span> &#8211; it&#8217;s where you&#8217;ll find fresh articles like this every month.<\/p>\n<p><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/customerserviceculture.com\/en\/online-courses\/\">Online courses<\/a><\/span> &#8211; 3 innovative live coaching sessions for professionals wanting to harness Digital Customer Service. Find out more on each one:<\/p>\n<ul>\n<li><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/customerserviceculture.com\/en\/roadmap\/\">Roadmap<\/a><\/span><\/li>\n<li><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/customerserviceculture.com\/en\/coaching\/\">Coaching<\/a><\/span><\/li>\n<li><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/customerserviceculture.com\/en\/crisis-response\/\">Crisis Response<\/a><\/span><\/li>\n<\/ul>\n<p><strong>Customized Services<\/strong><\/p>\n<ul>\n<li><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/customerserviceculture.com\/en\/consulting\/\">Consultancy<\/a><\/span> &#8211; setting up Digital Customer Service programs including KPIs, software selection, hiring a digital customer service team (skill-set framework)<\/li>\n<li><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/customerserviceculture.com\/en\/training\/\">Training<\/a> <\/span>&#8211; turning your agents into Digital Customer Assistants able to master support over social media, live chat and messaging apps<\/li>\n<li><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/customerserviceculture.com\/en\/speaking\/\">Speaking<\/a><\/span> &#8211; where you can hire me to spread customer service culture at your next convention, online event, podcast, TV or radio show<\/li>\n<\/ul>\n<p><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/customerserviceculture.com\/en\/resources\/\">Resoucers<\/a><\/span> &#8211; here you can find my books and my ebook<\/p>\n<h2><strong>About me<\/strong><\/h2>\n<p><iframe loading=\"lazy\" src=\"https:\/\/player.vimeo.com\/video\/406153069\" width=\"640\" height=\"360\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<h2><strong>Over to you<\/strong><\/h2>\n<p>Welcome again to Customer Service Culture! I hope you&#8217;ll find useful information and resources to help you boost your business thanks to Digital Customer Service.<\/p>\n<p>If you have any question <span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/customerserviceculture.com\/en\/about-me\/\">feel free to ask.<\/a><\/span><\/p>\n<p>Have great conversations!<\/p>\n<p>Paolo<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Hello people, I&#8217;m Paolo Fabrizio and I&#8217;d like to give you my warmest welcome to the english version of Customer Service Culture! Brief story: I&#8217;ve launched this website back in 2013 and in a few years has become the home of Digital Customer Service in Italy. From today on, you can also enjoy great content [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":21825,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[737],"tags":[676,548,747],"class_list":["post-20810","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-customer-service","tag-customer-service-culture","tag-digital-customer-service","tag-online-courses"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Welcome to Customer Service Culture - Customer Service Culture<\/title>\n<meta name=\"description\" content=\"Let me introduce to the english version of Customer Service Culture, home of Digital Customer Service. 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