{"id":27631,"date":"2021-12-01T10:46:33","date_gmt":"2021-12-01T09:46:33","guid":{"rendered":"https:\/\/customerserviceculture.com\/?p=27631"},"modified":"2022-01-26T18:19:32","modified_gmt":"2022-01-26T17:19:32","slug":"is-your-internal-customer-service-that-good","status":"publish","type":"post","link":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/is-your-internal-customer-service-that-good\/","title":{"rendered":"Is your internal customer service that good?"},"content":{"rendered":"<p>If I asked you &#8216;<em>who is the customer<\/em>&#8216; what would you answer? Chances are you&#8217;d focus\u00a0on an external entity, person or company, that purchase your products \/ services. There&#8217;s also another customer you&#8217;d better consider though within your organization: your colleague working in a different department. So whenever you&#8217;re providing support to colleagues, you&#8217;re delivering <strong>internal customer service<\/strong>. Strive to improve yours thanks to these two examples.<!--more--><\/p>\n<h2><strong>1\u00b0 When customer service asks for support\u00a0<\/strong><\/h2>\n<p>You may find it counterintuitive, however that a typical situation. It takes place whenever your <strong>customer service agents<\/strong> ask for internal support to get the information they&#8217;ve been asked by the customer because they:<\/p>\n<ul>\n<li><em>Don&#8217;t have the specific knowledge<\/em> &#8211; e.g. customer asks a technical financial-related question (e.g. can. I pay part of my debit now, then cover the balance next January?)<\/li>\n<li><em>Can&#8217;t get access to the information<\/em> &#8211; due to the platform they&#8217;re using or for internal policy reasons (e.g. customer service agents are not allowed to get access to customer&#8217;s payments).<\/li>\n<li><em>Need to <span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/bit.ly\/DCSP-EN\">get up-skilled<\/a><\/span> to take a s<\/em><em>tand towards the customer<\/em>\u00a0&#8211; e.g. they have to say a NO, but they&#8217;re much too afraid of customer&#8217;s reaction.<\/li>\n<\/ul>\n<p>As for the above cases support agents are unable to answer the external customer, they need to ask for support to other departments such as Finance, IT, Marketing.<\/p>\n<blockquote><p>Q. How frequently your customer service team need to <strong>ask for internal support?<\/strong>\u00a0Strive to improve internal communication processes \/ SLAs to deliver excellent customer experiences.<\/p><\/blockquote>\n<h2><strong>2\u00b0 When other departments provide internal support<\/strong><\/h2>\n<p>Here&#8217;s a recent first-hand experience, as I&#8217;ve just delivered training sessions for the HR team of an international organization. They&#8217;d asked my help them improve internal communication because that HR department manage <strong>high volumes<\/strong> of conversations via email, Live Chat and ticketing. Meaning colleagues from other departments asking them queries about:<\/p>\n<ul>\n<li>Pay-check details (taxes, fringe benefits calculation, expenses refunds)<\/li>\n<li>New hires (type of contract to be applied, documents needed)<\/li>\n<li>Law (fiscal and labour-related queries for new hires or dismissals)<\/li>\n<\/ul>\n<p>I&#8217;ve had the chance to assess a large sample of their internal conversation to analyze and identify areas or improvement. Accordingly we&#8217;ve set up ad hoc guidelines for the HR team aimed at reducing average number of interaction and preventing wasteful conversations. Then, we&#8217;ve worked hard in the online laboratories making many exercises, simulating <span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"http:\/\/customerserviceculture.com\/en\/training\/\">real-time conversations<\/a><\/span> with the customer. That enabled training participants to quickly apply and enjoy dramatic improvements in just a few weeks &#8211; in fact that was the part of these sessions they&#8217;ve liked the most. \ud83d\ude09<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-27657\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/11\/training-participants-feedback.png\" alt=\"training participants feedback\" width=\"800\" height=\"404\" srcset=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/11\/training-participants-feedback-200x101.png 200w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/11\/training-participants-feedback-300x152.png 300w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/11\/training-participants-feedback-400x202.png 400w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/11\/training-participants-feedback-540x272.png 540w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/11\/training-participants-feedback-600x303.png 600w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/11\/training-participants-feedback-768x388.png 768w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/11\/training-participants-feedback-800x404.png 800w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/11\/training-participants-feedback-1024x517.png 1024w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/11\/training-participants-feedback-1200x606.png 1200w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/11\/training-participants-feedback.png 1682w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/p>\n<p>Now they just need to keep the bar high, consolidating such great results also the next months.<\/p>\n<h2><strong>How about your conversations?<\/strong><\/h2>\n<p>When internal customer service is being underrated it leads to <em>poor customer experiences<\/em>. As today&#8217;s customer is digital and demanding, timely and effective conversations become paramount. So now I&#8217;d like to hear from you: how is your internal customer service doing? What&#8217;s your current biggest challenge on this topic? Feel free to respond through this interactive video. Have great conversations!<\/p>\n<p><iframe loading=\"lazy\" style=\"border: none; border-radius: 24px;\" src=\"https:\/\/ask.customerserviceculture.com\/fdbazj2wk\" width=\"100%\" height=\"600px\"><\/iframe><\/p>\n<p><span style=\"color: #999999;\"><em>Image credit: Unsplash.com<\/em><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If I asked you &#8216;who is the customer&#8216; what would you answer? Chances are you&#8217;d focus\u00a0on an external entity, person or company, that purchase your products \/ services. There&#8217;s also another customer you&#8217;d better consider though within your organization: your colleague working in a different department. So whenever you&#8217;re providing support to colleagues, you&#8217;re delivering [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":27666,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[737],"tags":[831,111,830],"class_list":["post-27631","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-customer-service","tag-colleague","tag-customer-service","tag-internal-customer"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Is your internal customer service that good? - Customer Service Culture<\/title>\n<meta name=\"description\" content=\"Whenever you&#039;re providing support to colleagues you&#039;re delivering internal customer service. Learn how to improve it, thanks to these two great examples.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/is-your-internal-customer-service-that-good\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Is your internal customer service that good? - Customer Service Culture\" \/>\n<meta property=\"og:description\" content=\"Whenever you&#039;re providing support to colleagues you&#039;re delivering internal customer service. Learn how to improve it, thanks to these two great examples.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/is-your-internal-customer-service-that-good\/\" \/>\n<meta property=\"og:site_name\" content=\"Customer Service Culture\" \/>\n<meta property=\"article:published_time\" content=\"2021-12-01T09:46:33+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-01-26T17:19:32+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/11\/internal-customer-service.png\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Paolo Fabrizio\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Paolo Fabrizio\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/is-your-internal-customer-service-that-good\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/is-your-internal-customer-service-that-good\/\"},\"author\":{\"name\":\"Paolo Fabrizio\",\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\"},\"headline\":\"Is your internal customer service that good?\",\"datePublished\":\"2021-12-01T09:46:33+00:00\",\"dateModified\":\"2022-01-26T17:19:32+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/is-your-internal-customer-service-that-good\/\"},\"wordCount\":517,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\"},\"image\":{\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/is-your-internal-customer-service-that-good\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/11\/internal-customer-service.png\",\"keywords\":[\"colleague\",\"customer service\",\"internal customer\"],\"articleSection\":[\"Digital Customer Service\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/is-your-internal-customer-service-that-good\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/is-your-internal-customer-service-that-good\/\",\"url\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/is-your-internal-customer-service-that-good\/\",\"name\":\"Is your internal customer service that good? - Customer Service Culture\",\"isPartOf\":{\"@id\":\"https:\/\/customerserviceculture.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/is-your-internal-customer-service-that-good\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/is-your-internal-customer-service-that-good\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/11\/internal-customer-service.png\",\"datePublished\":\"2021-12-01T09:46:33+00:00\",\"dateModified\":\"2022-01-26T17:19:32+00:00\",\"description\":\"Whenever you're providing support to colleagues you're delivering internal customer service. Learn how to improve it, thanks to these two great examples.\",\"breadcrumb\":{\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/is-your-internal-customer-service-that-good\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/is-your-internal-customer-service-that-good\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/is-your-internal-customer-service-that-good\/#primaryimage\",\"url\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/11\/internal-customer-service.png\",\"contentUrl\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/11\/internal-customer-service.png\",\"width\":800,\"height\":400,\"caption\":\"internal customer service\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/is-your-internal-customer-service-that-good\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/customerserviceculture.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Is your internal customer service that good?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/customerserviceculture.com\/#website\",\"url\":\"https:\/\/customerserviceculture.com\/\",\"name\":\"Customer Service Culture\",\"description\":\"Conversations that sell\",\"publisher\":{\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/customerserviceculture.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":[\"Person\",\"Organization\"],\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\",\"name\":\"Paolo Fabrizio\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/bc29f8953cdfa1b693be242ccfc0723e?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/bc29f8953cdfa1b693be242ccfc0723e?s=96&d=mm&r=g\",\"caption\":\"Paolo Fabrizio\"},\"logo\":{\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/\"},\"description\":\"Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, \u00e8 autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Universit\u00e0 Bicocca di Milano\",\"sameAs\":[\"http:\/\/socialmediascrum.com\",\"https:\/\/www.linkedin.com\/in\/paolosocialcustomerservice\/\"],\"url\":\"https:\/\/customerserviceculture.com\/en\/author\/paolo-fabrizio\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Is your internal customer service that good? - Customer Service Culture","description":"Whenever you're providing support to colleagues you're delivering internal customer service. Learn how to improve it, thanks to these two great examples.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/is-your-internal-customer-service-that-good\/","og_locale":"en_US","og_type":"article","og_title":"Is your internal customer service that good? - Customer Service Culture","og_description":"Whenever you're providing support to colleagues you're delivering internal customer service. Learn how to improve it, thanks to these two great examples.","og_url":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/is-your-internal-customer-service-that-good\/","og_site_name":"Customer Service Culture","article_published_time":"2021-12-01T09:46:33+00:00","article_modified_time":"2022-01-26T17:19:32+00:00","og_image":[{"width":800,"height":400,"url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/11\/internal-customer-service.png","type":"image\/png"}],"author":"Paolo Fabrizio","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Paolo Fabrizio","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/is-your-internal-customer-service-that-good\/#article","isPartOf":{"@id":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/is-your-internal-customer-service-that-good\/"},"author":{"name":"Paolo Fabrizio","@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45"},"headline":"Is your internal customer service that good?","datePublished":"2021-12-01T09:46:33+00:00","dateModified":"2022-01-26T17:19:32+00:00","mainEntityOfPage":{"@id":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/is-your-internal-customer-service-that-good\/"},"wordCount":517,"commentCount":0,"publisher":{"@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45"},"image":{"@id":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/is-your-internal-customer-service-that-good\/#primaryimage"},"thumbnailUrl":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/11\/internal-customer-service.png","keywords":["colleague","customer service","internal customer"],"articleSection":["Digital Customer Service"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/customerserviceculture.com\/en\/digital-customer-service\/is-your-internal-customer-service-that-good\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/is-your-internal-customer-service-that-good\/","url":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/is-your-internal-customer-service-that-good\/","name":"Is your internal customer service that good? - Customer Service Culture","isPartOf":{"@id":"https:\/\/customerserviceculture.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/is-your-internal-customer-service-that-good\/#primaryimage"},"image":{"@id":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/is-your-internal-customer-service-that-good\/#primaryimage"},"thumbnailUrl":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/11\/internal-customer-service.png","datePublished":"2021-12-01T09:46:33+00:00","dateModified":"2022-01-26T17:19:32+00:00","description":"Whenever you're providing support to colleagues you're delivering internal customer service. Learn how to improve it, thanks to these two great examples.","breadcrumb":{"@id":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/is-your-internal-customer-service-that-good\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/customerserviceculture.com\/en\/digital-customer-service\/is-your-internal-customer-service-that-good\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/is-your-internal-customer-service-that-good\/#primaryimage","url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/11\/internal-customer-service.png","contentUrl":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2021\/11\/internal-customer-service.png","width":800,"height":400,"caption":"internal customer service"},{"@type":"BreadcrumbList","@id":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/is-your-internal-customer-service-that-good\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/customerserviceculture.com\/en\/"},{"@type":"ListItem","position":2,"name":"Is your internal customer service that good?"}]},{"@type":"WebSite","@id":"https:\/\/customerserviceculture.com\/#website","url":"https:\/\/customerserviceculture.com\/","name":"Customer Service Culture","description":"Conversations that sell","publisher":{"@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/customerserviceculture.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":["Person","Organization"],"@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45","name":"Paolo Fabrizio","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/bc29f8953cdfa1b693be242ccfc0723e?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/bc29f8953cdfa1b693be242ccfc0723e?s=96&d=mm&r=g","caption":"Paolo Fabrizio"},"logo":{"@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/"},"description":"Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, \u00e8 autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Universit\u00e0 Bicocca di Milano","sameAs":["http:\/\/socialmediascrum.com","https:\/\/www.linkedin.com\/in\/paolosocialcustomerservice\/"],"url":"https:\/\/customerserviceculture.com\/en\/author\/paolo-fabrizio\/"}]}},"_links":{"self":[{"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/posts\/27631","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/comments?post=27631"}],"version-history":[{"count":46,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/posts\/27631\/revisions"}],"predecessor-version":[{"id":28417,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/posts\/27631\/revisions\/28417"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/media\/27666"}],"wp:attachment":[{"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/media?parent=27631"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/categories?post=27631"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/tags?post=27631"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}