{"id":31989,"date":"2022-11-16T00:29:46","date_gmt":"2022-11-15T23:29:46","guid":{"rendered":"https:\/\/customerserviceculture.com\/?p=31989"},"modified":"2022-11-16T00:29:47","modified_gmt":"2022-11-15T23:29:47","slug":"learning-by-training-support-teams","status":"publish","type":"post","link":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/learning-by-training-support-teams\/","title":{"rendered":"Learning by training support teams"},"content":{"rendered":"<p><em>&#8216;How your ideal customer service training path should be?&#8217;<\/em> Whenever I ask this million-dollar question to new potential clients they change expression because they start thinking with a <strong>different perspective<\/strong>. So, since experiences speak louder than words, I&#8217;m going to tell you about my recent training support teams sessions. The reason why? I gave them tons of energy and information, but I also learnt a lot from them.<!--more--><\/p>\n<h2><strong>Listen to the podcast<\/strong><\/h2>\n<iframe loading=\"lazy\" src=\"https:\/\/widget.spreaker.com\/player?episode_id=51900111&amp;theme=light&amp;playlist=false&amp;playlist-continuous=false&amp;chapters-image=true&amp;episode_image_position=right&amp;hide-likes=false&amp;hide-comments=false&amp;hide-sharing=false&amp;hide-logo=false&amp;hide-download=true\" width=\"100%\" height=\"200px\" frameborder=\"0\"><\/iframe>\n<h2><strong>Highlights&nbsp;<\/strong><\/h2>\n<ul>\n<li>00:03 Welcome to episode n\u00b020<\/li>\n<li>00:55 Digital up-skilling: the priority for Customer Service and HR managers<\/li>\n<li>03:41 The Digital Customer Service Personas\u00a9 for online conversations specialists<\/li>\n<li>05:13 Getting to know 100 people in one week trainings<\/li>\n<li>07:45 How to gain trust within the first hour<\/li>\n<li>09:01 Training mantra: make it practical and interactive!<\/li>\n<li>11:21 How I customize my Digital Customer Service training paths<\/li>\n<li>11:37 The 3 pillars of learning by training support teams<\/li>\n<li>16:31 After the pandemic: 100% in person, remote or hybrid training?<\/li>\n<li>18:41 Learn more about my &#8216;Customer Culture Academy&#8217;<\/li>\n<li>22:31 The importance of balancing online conversations with self-service<\/li>\n<li>23:57 Key takeaways<\/li>\n<li>25:15 See you on CustomerServiceCulture.com\/en<\/li>\n<li>25:33 Got questions? Drop me a line: paolo@customerserviceculture.com<\/li>\n<\/ul>\n<h2><strong>Hot links&nbsp;<\/strong><\/h2>\n<ul>\n<li><a href=\"https:\/\/customerserviceculture.com\/en\/social-customer-service-en\/digital-customer-service-personas-ebook\/\">Digital Customer Service Personas\u00a9:<\/a> the skill-set framework to turn your agents into digital conversations specialists.<\/li>\n<li>Want to get your team ready for Digital Customer Service? Learn more about with my <a href=\"https:\/\/customerserviceculture.com\/en\/training\">customized training paths<\/a>.<\/li>\n<li>Learn more about my new &#8216;<a href=\"https:\/\/customerserviceculture.com\/en\/customer-culture-academy\/\">Customer Culture Academy<\/a>&#8216;.<\/li>\n<li>[Related] Don&#8217;t accept others leftovers, get your <a href=\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/getting-your-yearly-budget-for-customer-service\/\">yearly budget for customer service<\/a>.<\/li>\n<li>[Previous podcast episode] 3 actionable tips to prevent your <a href=\"https:\/\/bit.ly\/3eOHStg\">customer service agents burnout<\/a>.<\/li>\n<li>Subscribe with your favorite platform <em><a href=\"https:\/\/www.spreaker.com\/user\/paolofabrizio\">Spreaker<\/a>, <a href=\"http:\/\/bit.ly\/Pod-iTunes\">ApplePodcast<\/a>,&nbsp;<a href=\"http:\/\/bit.ly\/Pod-CustomerServiceCulture\">Spotify<\/a>,&nbsp;<a href=\"http:\/\/bit.ly\/Pod-YouTube\">YouTube,<\/a>&nbsp;<a href=\"https:\/\/podcasts.google.com\/?feed=aHR0cHM6Ly93d3cuc3ByZWFrZXIuY29tL3Nob3cvMTE3MTMwMS9lcGlzb2Rlcy9mZWVk\">Google Podcast<\/a><\/em><\/li>\n<\/ul>\n<h2><strong>Over to you<\/strong><\/h2>\n<p>In this ever changing and demanding scenario up-skilling is paramount, both for support teams and <a href=\"https:\/\/customerserviceculture.com\/en\/1-to-1-coaching\">managers<\/a>. The first ones to master and convert online conversations, whereas the latter need to develop ad hoc competences to manage Digital Customer Service teams. Having worked many years as a manager and today as independent consultant, helped me develop my training approach. My clients love them because it&#8217;s <strong>interactive and customizable<\/strong>.<\/p>\n<blockquote><p>Want to know more about my Digital Customer Service? Let&#8217;s get this <a href=\"https:\/\/customerserviceculture.com\/en\/about-me\/\">private conversations started<\/a>.<\/p><\/blockquote>\n<p>Have great conversations.<\/p>\n<p><em>Image credit: Paolo Fabrizio.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&#8216;How your ideal customer service training path should be?&#8217; Whenever I ask this million-dollar question to new potential clients they change expression because they start thinking with a different perspective. So, since experiences speak louder than words, I&#8217;m going to tell you about my recent training support teams sessions. The reason why? I gave them [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":32009,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[737],"tags":[887,746,763,790,791],"class_list":["post-31989","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-customer-service","tag-customized","tag-digital-customer-service-2","tag-podcast-2","tag-training-2","tag-upskilling"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Learning by training support teams - Customer Service Culture<\/title>\n<meta name=\"description\" content=\"As my last week training support teams took up most of my time, I&#039;m sharing this experience with you to deep dive into digital up-skilling.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/learning-by-training-support-teams\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Learning by training support teams - 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