{"id":33131,"date":"2023-03-01T11:46:40","date_gmt":"2023-03-01T10:46:40","guid":{"rendered":"https:\/\/customerserviceculture.com\/?p=33131"},"modified":"2023-03-06T10:04:16","modified_gmt":"2023-03-06T09:04:16","slug":"your-n1-customer-service-challenge","status":"publish","type":"post","link":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/your-n1-customer-service-challenge\/","title":{"rendered":"Your n\u00b01 customer service challenge"},"content":{"rendered":"

If you are a manager in the customer support \/ experience arena, you have my sympathy. Because I’m aware that successfully covering your role has become way harder<\/strong> in the last couple of years: unstable and ever changing social-economic scenarios are affecting c-level strategic decisions. As a result, you are facing a new\u00a0customer service challenge, one after the other. With this article I want to help you cope with them, reading between the lines.<\/p>\n

Goals vs. (shrinking) budgets<\/strong><\/h2>\n

There shouldn’t be a contrast between these two terms, yet actually this is often the case. In fact many companies have dramatically raised the bar of their business goals – thus adding more pressure to their customer service \/ experience managers. On top of that, as a result of worldwide rising costs of goods and services, most of budgets have shrunk. Sounds familiar? With this regard, Reuters Events<\/em> have recently taken an emblematic snapshot interviewing over 300 Customer Service & Experience managers, outlining their priorities.<\/p>\n