{"id":33548,"date":"2023-04-12T08:21:04","date_gmt":"2023-04-12T06:21:04","guid":{"rendered":"https:\/\/customerserviceculture.com\/?p=33548"},"modified":"2023-05-02T19:47:40","modified_gmt":"2023-05-02T17:47:40","slug":"do-customers-perceive-your-values","status":"publish","type":"post","link":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/do-customers-perceive-your-values\/","title":{"rendered":"Do customers perceive your values?"},"content":{"rendered":"<p><em>&#8216;Well, it is pretty expensive but its value is beyond dispute.&#8217;<\/em> I&#8217;m sure that you&#8217;ve pronounced o heard this statement after a purchase. We say it whenever we buy something that we&#8217;ve already fallen in love with. Because prior to that moment we&#8217;d had the chance to get information and <strong>emotional inputs<\/strong>. Such a magic happens when your values are aligned with actions, thus through conversations with customers. How about yours?<br \/>\n<!--more--><\/p>\n<h2><strong>Listen to the podcast<\/strong><\/h2>\n<iframe loading=\"lazy\" src=\"https:\/\/widget.spreaker.com\/player?episode_id=53500502&amp;theme=light&amp;playlist=false&amp;playlist-continuous=false&amp;chapters-image=true&amp;episode_image_position=right&amp;hide-likes=false&amp;hide-comments=false&amp;hide-sharing=false&amp;hide-logo=false&amp;hide-download=true\" width=\"100%\" height=\"200px\" frameborder=\"0\"><\/iframe>\n<h2><strong>Highlights\u00a0<\/strong><\/h2>\n<ul>\n<li>00:03 Welcome to episode n\u00b022<\/li>\n<li>00:51 How emotional inputs play a huge role in customer experience<\/li>\n<li>03:01 Q1. Have you set up your corporate values yet?<\/li>\n<li>06:13 Q2. Is all staff living and breathing them?<\/li>\n<li>07:59 Q3. To which extent customers perceive your values?<\/li>\n<li>09.11 Look at yourself in the mirror&#8230;<\/li>\n<li>10:51 Fix your gaps with &#8216;Customer Culture Academy&#8217;<\/li>\n<li>11:47 How I&#8217;ve built my consulting career on my values<\/li>\n<li>13:09 Got questions? Drop me a line: <em>paolo@customerserviceculture.com<\/em><\/li>\n<li>13:41 What you bring home from this episode<\/li>\n<li>14:23 Jump on CustomerServiceCulture.com services pages<\/li>\n<li>14:51 Have you subscribed to this podcast yet?<\/li>\n<\/ul>\n<h2><strong>Golden links\u00a0<\/strong><\/h2>\n<ol>\n<li><a href=\"https:\/\/customerserviceculture.com\/en\/social-customer-service-en\/digital-customer-service-personas-ebook\/\">Digital Customer Service Personas\u00a9:<\/a> the skill-set framework to turn your customer support agents into digital conversations specialists.<\/li>\n<li>Apply, test, then improve: here&#8217;s how you can get your team up-skilled for Digital Customer Service conversations with my <a href=\"https:\/\/customerserviceculture.com\/en\/training\">customized training paths<\/a>.<\/li>\n<li>Align your actions with values to improve customer experience thanks to the &#8216;<a href=\"https:\/\/customerserviceculture.com\/en\/customer-culture-academy\/\">Customer Culture Academy<\/a>&#8216;.<\/li>\n<li>[Related podcast] Learn in episode 21 why <a href=\"http:\/\/bit.ly\/3JePtg9\">timing is key<\/a> in digital conversations with your customers.<\/li>\n<li><a href=\"https:\/\/customerserviceculture.com\/en\/values\/\">My three values<\/a> drive my way, both professionally and personally every single day.<\/li>\n<\/ol>\n<h2><strong>Don&#8217;t miss next episodes<\/strong><\/h2>\n<p>Subscribe now to this podcast <a href=\"https:\/\/open.spotify.com\/show\/6np6HAVyZNJyGFn2e91ZIX\">on Spotify<\/a>!<em>\u00a0<\/em><\/p>\n<h2><a href=\"https:\/\/open.spotify.com\/show\/6np6HAVyZNJyGFn2e91ZIX\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-33553\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/04\/Podcast-on-Spotify-300x62.png\" alt=\"Podcast on Spotify\" width=\"800\" height=\"165\" srcset=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/04\/Podcast-on-Spotify-200x41.png 200w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/04\/Podcast-on-Spotify-300x62.png 300w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/04\/Podcast-on-Spotify-400x83.png 400w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/04\/Podcast-on-Spotify-600x124.png 600w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/04\/Podcast-on-Spotify-768x159.png 768w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/04\/Podcast-on-Spotify-800x165.png 800w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/04\/Podcast-on-Spotify-1024x212.png 1024w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/04\/Podcast-on-Spotify-1200x248.png 1200w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/04\/Podcast-on-Spotify-1536x318.png 1536w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/a><\/h2>\n<h2><strong>About your customer conversations<\/strong><\/h2>\n<p>I&#8217;ve asked you three laser questions about your values because sometimes we assume that customers consistently perceive them. Unfortunately the reality is often far from that. So, if you want to prevent &#8216;Titanic effects&#8217; on your business keep your radars on &#8211; internally with your staff and externally with your customers.<\/p>\n<p>Hence my last, hot question, for you: what&#8217;s <strong>your biggest challenge<\/strong> when it comes to leveraging your values?<\/p>\n<blockquote><p>To start our informal conversation just <a href=\"mailto:paolo@customerserviceculture.com\">write here<\/a>\u00a0or send me a <a href=\"https:\/\/www.speakpipe.com\/CustomerServiceCulture\">voice message<\/a>.<\/p><\/blockquote>\n<p>Have great conversations. \ud83d\udc4a<\/p>\n<p><em>Image credit: Paolo Fabrizio.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&#8216;Well, it is pretty expensive but its value is beyond dispute.&#8217; I&#8217;m sure that you&#8217;ve pronounced o heard this statement after a purchase. We say it whenever we buy something that we&#8217;ve already fallen in love with. Because prior to that moment we&#8217;d had the chance to get information and emotional inputs. Such a magic [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":33568,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[737],"tags":[852,763,861],"class_list":["post-33548","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-customer-service","tag-digital-customer-experience","tag-podcast-2","tag-values"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Do customers perceive your values? - Customer Service Culture<\/title>\n<meta name=\"description\" content=\"Assuming that customers perceive your values is dangerous because the vet way to improve is knowing the truth, good or bad it is. Listen here\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/do-customers-perceive-your-values\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Do customers perceive your values? - Customer Service Culture\" \/>\n<meta property=\"og:description\" content=\"Assuming that customers perceive your values is dangerous because the vet way to improve is knowing the truth, good or bad it is. Listen here\" \/>\n<meta property=\"og:url\" content=\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/do-customers-perceive-your-values\/\" \/>\n<meta property=\"og:site_name\" content=\"Customer Service Culture\" \/>\n<meta property=\"article:published_time\" content=\"2023-04-12T06:21:04+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-05-02T17:47:40+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/04\/your-values.png\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Paolo Fabrizio\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Paolo Fabrizio\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/do-customers-perceive-your-values\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/do-customers-perceive-your-values\/\"},\"author\":{\"name\":\"Paolo Fabrizio\",\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\"},\"headline\":\"Do customers perceive your values?\",\"datePublished\":\"2023-04-12T06:21:04+00:00\",\"dateModified\":\"2023-05-02T17:47:40+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/do-customers-perceive-your-values\/\"},\"wordCount\":390,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\"},\"image\":{\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/do-customers-perceive-your-values\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/04\/your-values.png\",\"keywords\":[\"Digital Customer Experience\",\"podcast\",\"values\"],\"articleSection\":[\"Digital Customer Service\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/do-customers-perceive-your-values\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/do-customers-perceive-your-values\/\",\"url\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/do-customers-perceive-your-values\/\",\"name\":\"Do customers perceive your values? - Customer Service Culture\",\"isPartOf\":{\"@id\":\"https:\/\/customerserviceculture.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/do-customers-perceive-your-values\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/do-customers-perceive-your-values\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/04\/your-values.png\",\"datePublished\":\"2023-04-12T06:21:04+00:00\",\"dateModified\":\"2023-05-02T17:47:40+00:00\",\"description\":\"Assuming that customers perceive your values is dangerous because the vet way to improve is knowing the truth, good or bad it is. Listen here\",\"breadcrumb\":{\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/do-customers-perceive-your-values\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/do-customers-perceive-your-values\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/do-customers-perceive-your-values\/#primaryimage\",\"url\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/04\/your-values.png\",\"contentUrl\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/04\/your-values.png\",\"width\":800,\"height\":400,\"caption\":\"your values\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/do-customers-perceive-your-values\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/customerserviceculture.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Do customers perceive your values?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/customerserviceculture.com\/#website\",\"url\":\"https:\/\/customerserviceculture.com\/\",\"name\":\"Customer Service Culture\",\"description\":\"Conversations that sell\",\"publisher\":{\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/customerserviceculture.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":[\"Person\",\"Organization\"],\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\",\"name\":\"Paolo Fabrizio\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/bc29f8953cdfa1b693be242ccfc0723e?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/bc29f8953cdfa1b693be242ccfc0723e?s=96&d=mm&r=g\",\"caption\":\"Paolo Fabrizio\"},\"logo\":{\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/\"},\"description\":\"Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, \u00e8 autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Universit\u00e0 Bicocca di Milano\",\"sameAs\":[\"http:\/\/socialmediascrum.com\",\"https:\/\/www.linkedin.com\/in\/paolosocialcustomerservice\/\"],\"url\":\"https:\/\/customerserviceculture.com\/en\/author\/paolo-fabrizio\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Do customers perceive your values? - Customer Service Culture","description":"Assuming that customers perceive your values is dangerous because the vet way to improve is knowing the truth, good or bad it is. Listen here","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/do-customers-perceive-your-values\/","og_locale":"en_US","og_type":"article","og_title":"Do customers perceive your values? - Customer Service Culture","og_description":"Assuming that customers perceive your values is dangerous because the vet way to improve is knowing the truth, good or bad it is. Listen here","og_url":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/do-customers-perceive-your-values\/","og_site_name":"Customer Service Culture","article_published_time":"2023-04-12T06:21:04+00:00","article_modified_time":"2023-05-02T17:47:40+00:00","og_image":[{"width":800,"height":400,"url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/04\/your-values.png","type":"image\/png"}],"author":"Paolo Fabrizio","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Paolo Fabrizio","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/do-customers-perceive-your-values\/#article","isPartOf":{"@id":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/do-customers-perceive-your-values\/"},"author":{"name":"Paolo Fabrizio","@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45"},"headline":"Do customers perceive your values?","datePublished":"2023-04-12T06:21:04+00:00","dateModified":"2023-05-02T17:47:40+00:00","mainEntityOfPage":{"@id":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/do-customers-perceive-your-values\/"},"wordCount":390,"commentCount":0,"publisher":{"@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45"},"image":{"@id":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/do-customers-perceive-your-values\/#primaryimage"},"thumbnailUrl":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/04\/your-values.png","keywords":["Digital Customer Experience","podcast","values"],"articleSection":["Digital Customer Service"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/customerserviceculture.com\/en\/digital-customer-service\/do-customers-perceive-your-values\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/do-customers-perceive-your-values\/","url":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/do-customers-perceive-your-values\/","name":"Do customers perceive your values? - Customer Service Culture","isPartOf":{"@id":"https:\/\/customerserviceculture.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/do-customers-perceive-your-values\/#primaryimage"},"image":{"@id":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/do-customers-perceive-your-values\/#primaryimage"},"thumbnailUrl":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/04\/your-values.png","datePublished":"2023-04-12T06:21:04+00:00","dateModified":"2023-05-02T17:47:40+00:00","description":"Assuming that customers perceive your values is dangerous because the vet way to improve is knowing the truth, good or bad it is. Listen here","breadcrumb":{"@id":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/do-customers-perceive-your-values\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/customerserviceculture.com\/en\/digital-customer-service\/do-customers-perceive-your-values\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/do-customers-perceive-your-values\/#primaryimage","url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/04\/your-values.png","contentUrl":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/04\/your-values.png","width":800,"height":400,"caption":"your values"},{"@type":"BreadcrumbList","@id":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/do-customers-perceive-your-values\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/customerserviceculture.com\/en\/"},{"@type":"ListItem","position":2,"name":"Do customers perceive your values?"}]},{"@type":"WebSite","@id":"https:\/\/customerserviceculture.com\/#website","url":"https:\/\/customerserviceculture.com\/","name":"Customer Service Culture","description":"Conversations that sell","publisher":{"@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/customerserviceculture.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":["Person","Organization"],"@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45","name":"Paolo Fabrizio","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/bc29f8953cdfa1b693be242ccfc0723e?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/bc29f8953cdfa1b693be242ccfc0723e?s=96&d=mm&r=g","caption":"Paolo Fabrizio"},"logo":{"@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/"},"description":"Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, \u00e8 autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Universit\u00e0 Bicocca di Milano","sameAs":["http:\/\/socialmediascrum.com","https:\/\/www.linkedin.com\/in\/paolosocialcustomerservice\/"],"url":"https:\/\/customerserviceculture.com\/en\/author\/paolo-fabrizio\/"}]}},"_links":{"self":[{"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/posts\/33548","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/comments?post=33548"}],"version-history":[{"count":43,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/posts\/33548\/revisions"}],"predecessor-version":[{"id":33812,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/posts\/33548\/revisions\/33812"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/media\/33568"}],"wp:attachment":[{"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/media?parent=33548"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/categories?post=33548"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/tags?post=33548"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}