{"id":33683,"date":"2023-04-26T09:44:22","date_gmt":"2023-04-26T07:44:22","guid":{"rendered":"https:\/\/customerserviceculture.com\/?p=33683"},"modified":"2023-04-26T14:30:12","modified_gmt":"2023-04-26T12:30:12","slug":"get-your-remote-support-team-closer","status":"publish","type":"post","link":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/get-your-remote-support-team-closer\/","title":{"rendered":"Get your remote support team closer"},"content":{"rendered":"<p>How often do you meet your colleagues in person: once, twice a week or more rarely? If you manage a remote support team, especially a customer service one, you need <strong>time<\/strong> to have valuable <strong>conversations<\/strong> with them to maintain your finger on the pulse. As I know many managers complaining about not having enough time, I&#8217;m going to help you optimize it to getting your team engaged and proactive.<!--more--><\/p>\n<h2><strong>Strike a balance between different formats<\/strong><\/h2>\n<p>The first thing I suggest you to focus on as a manager is having <em>quality time<\/em> with your customer service team on a regular basis: that means both in hybrid (aka &#8216;office and remote&#8217;) days. More specifically, make sure to schedule:<\/p>\n<ul>\n<li><strong>Team meetings <\/strong>&#8211; to exchange updates with your people [e.g. on specific activities, ongoing projects, service KPIs evolution]. To make the best of your meetings, differentiate them in as per goals and team engagement. For example when it comes to quick updates have <em>quick video meetings<\/em> of 15-30 minutes. In case instead you need to discuss specific topics such as volume peaks or customer&#8217;s complaints schedule <em>in person, longer meetings<\/em> [45-60 minutes].<\/li>\n<li><strong>1-to-1 meetings &#8211;<\/strong> to have conversations with each person of your team. In fact it&#8217;s also crucial to have &#8216;private moments&#8217; where you can 100% focus on listening and providing ad hoc feedbacks. If you&#8217;ve already built trust with your team, you can consolidate it during these 1-to-1 meetings creating a private, even safer environment to open themselves up with you.<\/li>\n<\/ul>\n<p>\ud83d\udca1 <strong>TIP<\/strong>: don&#8217;t rely on just one format or recipient: alternate team and 1-to-1&#8217;s, as well as video and in person meetings. I&#8217;ve learnt the importance in my previous corporate experience career and today <a href=\"https:\/\/bit.ly\/3ImeWVH\">as a consultant<\/a> carrying out meetings with each client manager I work with.<\/p>\n<h2><strong>Over to you<\/strong><\/h2>\n<p>How is with your remote support team going? I&#8217;m asking you because <strong>team engagement<\/strong> or better &#8211; lack thereof &#8211; has become a pain point for many managers. They tell me that they need to find a new post pandemic balance both with their the team, and in terms of internal communication between each member. To help them overcome this issue I&#8217;ve designed my <em><a href=\"https:\/\/customerserviceculture.com\/en\/1-to-1-coaching\/\">&#8216;Digital Customer Service Team&#8217;<\/a><\/em> 1-to-1 coaching plan, which also covers other useful key digital topic skills: learn more about it below. <a href=\"https:\/\/customerserviceculture.com\/en\/1-to-1-coaching\/\"><span class=\"cqiun4t2 khvhiq1o r5qsrrlp i5tg98hk iqx13udk przvwfww qiohso4h gfz4du6o r7fjleex nz2484kf svot0ezm dcnh1tix sxl192xd t3g6t33p\"><span class=\"\">\ud83d\udc47<\/span><\/span><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-27615\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/07\/1-to-1-Coaching-300x117.png\" alt=\"1-to-1 Coaching\" width=\"799\" height=\"313\" srcset=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/07\/1-to-1-Coaching-200x78.png 200w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/07\/1-to-1-Coaching-300x117.png 300w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/07\/1-to-1-Coaching-400x157.png 400w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/07\/1-to-1-Coaching-600x235.png 600w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/07\/1-to-1-Coaching-768x301.png 768w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/07\/1-to-1-Coaching-800x313.png 800w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/07\/1-to-1-Coaching-1024x401.png 1024w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2020\/07\/1-to-1-Coaching-1200x470.png 1200w\" sizes=\"auto, (max-width: 799px) 100vw, 799px\" \/><\/a><\/p>\n<blockquote><p>Got questions? Just <a href=\"https:\/\/customerserviceculture.com\/en\/about-me\/\">drop me a line<\/a> or send a <a href=\"https:\/\/www.speakpipe.com\/CustomerServiceCulture\">voice message<\/a>.<\/p><\/blockquote>\n<p>Have great conversations. \ud83d\udc4a<\/p>\n<p><em>Image credit: Unsplash.com<\/em><\/p>\n<p><strong>P.S.<\/strong> Save your time <a href=\"https:\/\/customerserviceculture.com\/en\/newsletter\/\">with the newsletter<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>How often do you meet your colleagues in person: once, twice a week or more rarely? If you manage a remote support team, especially a customer service one, you need time to have valuable conversations with them to maintain your finger on the pulse. As I know many managers complaining about not having enough time, [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":33719,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[737],"tags":[760,907,761],"class_list":["post-33683","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-customer-service","tag-customer-service-2","tag-remote","tag-team-2"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Get your remote support team closer - Customer Service Culture<\/title>\n<meta name=\"description\" content=\"When it comes to managing a remote support team, especially a customer service one, you need to have valuable conversations with them.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/get-your-remote-support-team-closer\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Get your remote support team closer - Customer Service Culture\" \/>\n<meta property=\"og:description\" content=\"When it comes to managing a remote support team, especially a customer service one, you need to have valuable conversations with them.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/get-your-remote-support-team-closer\/\" \/>\n<meta property=\"og:site_name\" content=\"Customer Service Culture\" \/>\n<meta property=\"article:published_time\" content=\"2023-04-26T07:44:22+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-04-26T12:30:12+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/04\/remote-support-team.png\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Paolo Fabrizio\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Paolo Fabrizio\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/get-your-remote-support-team-closer\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/get-your-remote-support-team-closer\/\"},\"author\":{\"name\":\"Paolo Fabrizio\",\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\"},\"headline\":\"Get your remote support team closer\",\"datePublished\":\"2023-04-26T07:44:22+00:00\",\"dateModified\":\"2023-04-26T12:30:12+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/get-your-remote-support-team-closer\/\"},\"wordCount\":417,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\"},\"image\":{\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/get-your-remote-support-team-closer\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/04\/remote-support-team.png\",\"keywords\":[\"customer service\",\"remote\",\"team\"],\"articleSection\":[\"Digital Customer Service\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/get-your-remote-support-team-closer\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/get-your-remote-support-team-closer\/\",\"url\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/get-your-remote-support-team-closer\/\",\"name\":\"Get your remote support team closer - 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