{"id":34143,"date":"2023-06-07T08:22:04","date_gmt":"2023-06-07T06:22:04","guid":{"rendered":"https:\/\/customerserviceculture.com\/?p=34143"},"modified":"2023-06-07T08:25:17","modified_gmt":"2023-06-07T06:25:17","slug":"stand-out-or-go-home-said-the-customer","status":"publish","type":"post","link":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/stand-out-or-go-home-said-the-customer\/","title":{"rendered":"Stand out or go home! Said the customer"},"content":{"rendered":"<p>&#8216;<em>Can you please take this 5-minute survey?<\/em>&#8216; or <em>&#8216;have you considered our new [product\/service] yet?&#8217; <\/em>I guess you&#8217;re pretty familiar with such incoming messages in your inbox<em>. <\/em>In fact there&#8217;s a rough battle for customer&#8217;s attention going on, with too many voices asking for customer&#8217;s most valuable assets: <strong>time and money<\/strong>. The good news is that you can cut the noise and stand out from competitors, becoming number one customer&#8217;s choice.<!--more--><\/p>\n<h2><strong>Listen to the podcast<\/strong><\/h2>\n<iframe loading=\"lazy\" src=\"https:\/\/widget.spreaker.com\/player?episode_id=54112936&amp;theme=light&amp;playlist=false&amp;playlist-continuous=false&amp;chapters-image=true&amp;episode_image_position=right&amp;hide-likes=false&amp;hide-comments=false&amp;hide-sharing=false&amp;hide-logo=false&amp;hide-download=true\" width=\"100%\" height=\"200px\" frameborder=\"0\"><\/iframe>\n<h2><strong>Highlights&nbsp;<\/strong><\/h2>\n<ul>\n<li>00:03 Welcome to episode n\u00b024<\/li>\n<li>00:49 Have you ever received such email requests? [Real case examples]<\/li>\n<li>03:15 Dear company, stand out or go home! &#8211; Said the customer<\/li>\n<li>04:09 Nurturing and consolidating trust in the long run<\/li>\n<li>05.35 In or out: the customer experience moment of truth<\/li>\n<li>07:01 Leverage these 5 drivers to attract and win the customer<\/li>\n<li>08:57 The essential support agent&#8217;s personal trait<\/li>\n<li>11:01&nbsp; Frustrating experiences you just can&#8217;t afford anymore<\/li>\n<li>13:20 Want a copy of this report? Just hit me up: <em>paolo@customerserviceculture.com<\/em><\/li>\n<li>14:45 When customers start the conversation in the wrong channel<\/li>\n<li>15:29 From agents to digital conversations specialists with DCS Personas\u00a9<\/li>\n<li>19.11 Integrate digital support channels wisely<\/li>\n<li>20:55 Wrap up: what you bring home from this episode<\/li>\n<li>21:41 Have you subscribed to this podcast yet?<\/li>\n<li>22:11 Jump to CustomerServiceCulture.com<\/li>\n<\/ul>\n<h2><strong>Related links&nbsp;<\/strong><\/h2>\n<ol>\n<li>Download the Digital Customer Service Personas\u00a9 <a href=\"https:\/\/bit.ly\/DCSP-EN\">skill-set framework<\/a>.<\/li>\n<li>Apply, test, improve: here&#8217;s how you can get your team up-skilled for Digital Customer Service conversations with my <a href=\"https:\/\/customerserviceculture.com\/en\/consulting\/\">consulting<\/a> and <a href=\"https:\/\/customerserviceculture.com\/en\/training\">customized training paths<\/a>.<\/li>\n<li>Align actions with your values thanks to the &#8216;<a href=\"https:\/\/customerserviceculture.com\/en\/customer-culture-academy\/\">Customer Culture Academy<\/a>&#8216;<\/li>\n<li>[<a href=\"https:\/\/bit.ly\/Pod-EN23\">Previous podcast episode<\/a>] Check out &#8216;the line of support that keeps you up&#8217;<\/li>\n<li><a href=\"https:\/\/customerserviceculture.com\/en\/values\/\">My three values<\/a> drive my way both professionally and personally every single day.<\/li>\n<\/ol>\n<h2><strong>Don&#8217;t miss next episodes<\/strong><\/h2>\n<p>Subscribe to this podcast <a href=\"https:\/\/open.spotify.com\/show\/6np6HAVyZNJyGFn2e91ZIX\">on Spotify<\/a>!<em>&nbsp;<\/em><\/p>\n<h2><a href=\"https:\/\/open.spotify.com\/show\/6np6HAVyZNJyGFn2e91ZIX\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-33553\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/04\/Podcast-on-Spotify-300x62.png\" alt=\"Podcast on Spotify\" width=\"800\" height=\"165\" srcset=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/04\/Podcast-on-Spotify-200x41.png 200w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/04\/Podcast-on-Spotify-300x62.png 300w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/04\/Podcast-on-Spotify-400x83.png 400w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/04\/Podcast-on-Spotify-600x124.png 600w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/04\/Podcast-on-Spotify-768x159.png 768w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/04\/Podcast-on-Spotify-800x165.png 800w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/04\/Podcast-on-Spotify-1024x212.png 1024w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/04\/Podcast-on-Spotify-1200x248.png 1200w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/04\/Podcast-on-Spotify-1536x318.png 1536w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/a><\/h2>\n<h2><strong>Over to you<\/strong><\/h2>\n<p>From a customer&#8217;s perspective what are you doing to keep standing out today and in the long run? What Digital Customer Service challenges and opportunities are you currently facing?<\/p>\n<blockquote><p><a href=\"https:\/\/customerserviceculture.com\/en\/a-conversation-with-paolo-fabrizio\/\">Let&#8217;s start an informal chat about this topic<\/a>.<\/p><\/blockquote>\n<p>Have great conversations. \ud83d\udc4a<\/p>\n<p><em>Image credit: Unsplash.com<\/em><\/p>\n<p><strong>P.S.<\/strong> If you enjoyed this content <a href=\"https:\/\/customerserviceculture.com\/en\/newsletter\/\">subscribe to the newsletter<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&#8216;Can you please take this 5-minute survey?&#8216; or &#8216;have you considered our new [product\/service] yet?&#8217; I guess you&#8217;re pretty familiar with such incoming messages in your inbox. In fact there&#8217;s a rough battle for customer&#8217;s attention going on, with too many voices asking for customer&#8217;s most valuable assets: time and money. The good news is [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":34184,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[737],"tags":[746,912,763],"class_list":["post-34143","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-customer-service","tag-digital-customer-service-2","tag-loyalty","tag-podcast-2"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Stand out or go home! Said the customer - Customer Service Culture<\/title>\n<meta name=\"description\" content=\"Out there too many voices ask for customer&#039;s attention, time and money. 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