{"id":34760,"date":"2023-09-05T08:44:25","date_gmt":"2023-09-05T06:44:25","guid":{"rendered":"https:\/\/customerserviceculture.com\/?p=34760"},"modified":"2023-09-05T08:44:26","modified_gmt":"2023-09-05T06:44:26","slug":"how-are-you-welcoming-the-customer","status":"publish","type":"post","link":"https:\/\/customerserviceculture.com\/en\/customer-experience-3\/how-are-you-welcoming-the-customer\/","title":{"rendered":"How are you welcoming the customer?"},"content":{"rendered":"<p>Whenever we acquire a new customer it&#8217;s always such an exciting moment, that we can even feel the adrenaline pumping inside our body. I have a brutal question for you though: does the customer feel the same strong, positive emotions&#8230;or rather bitter-sweet ones? So, what are you doing to make the welcoming of the customer <strong>a great start<\/strong> to a new relationship? Let&#8217;s voice a winning, inspirational example for you.<!--more--><\/p>\n<h2><strong>Listen to the podcast<\/strong><\/h2>\n<p><a class=\"spreaker-player\" href=\"https:\/\/www.spreaker.com\/user\/paolofabrizio\/26-how-are-you-welcoming-the-custiomer\" data-resource=\"episode_id=56688260\" data-theme=\"light\" data-playlist=\"false\" data-width=\"100%\" data-height=\"200px\">Ascolta &#8220;#26 How are you welcoming the customer?&#8221; su Spreaker.<\/a><script async=\"\" src=\"https:\/\/widget.spreaker.com\/widgets.js\"><\/script><\/p>\n<h2><strong>Highlights\u00a0<\/strong><\/h2>\n<ul>\n<li>00:03 Intro to episode n\u00b026<\/li>\n<li>01:09 The very first moment a prospect makes love to your brand<\/li>\n<li>02:21 Why some brands tend to underrate that moment<\/li>\n<li>03:45 A winning case example of welcoming the customer<\/li>\n<li>04:31 First great move: be proactive<\/li>\n<li>05:29 Anticipate the customer to prevent questions<\/li>\n<li>06:11 Let the customer visualize, to amplify their positive feelings<\/li>\n<li>08:21 Small gestures that make the first impression great<\/li>\n<li>09:05 Are you providing seamless, emotional customer experiences?<\/li>\n<li>10:39 Why every single conversation is your golden nugget<\/li>\n<li>11:37 From agents to digital conversations specialists<\/li>\n<li>12:09 Subscribed to this podcast on your favorite platform<\/li>\n<li>10:15 Questions \/ feedbacks? Hit me up: <em>paolo@customerserviceculture.com<\/em><\/li>\n<li>12:33 Learn more about all my consulting, training ans speaking services<\/li>\n<\/ul>\n<h2><strong>Related links\u00a0<\/strong><\/h2>\n<ol>\n<li>Listen to the previous episode <a href=\"https:\/\/bit.ly\/Pod-EN25\">&#8216;close the loop with your front line&#8217;<\/a>.<\/li>\n<li>Download the Digital Customer Service Personas\u00a9 <a href=\"https:\/\/bit.ly\/DCSP-EN\">skill-set framework<\/a>.<\/li>\n<li>Apply, test, improve: here&#8217;s how you can get your team up-skilled for Digital Customer Service conversations with my <a href=\"https:\/\/customerserviceculture.com\/en\/consulting\/\">consulting<\/a> and <a href=\"https:\/\/customerserviceculture.com\/en\/training\">customized training paths<\/a>.<\/li>\n<li>Align actions with your values thanks to the &#8216;<a href=\"https:\/\/customerserviceculture.com\/en\/customer-culture-academy\/\">Customer Culture Academy<\/a>&#8216;<\/li>\n<li>Previous podcast episode: &#8216;<a href=\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/close-the-loop-with-your-front-line\/\">close the loop with your front line<\/a>&#8216;<\/li>\n<li><a href=\"https:\/\/customerserviceculture.com\/en\/values\/\">My values<\/a> lead my way both professionally and personally, every single day.<\/li>\n<\/ol>\n<h2><strong>Don&#8217;t miss next podcasts<\/strong><\/h2>\n<p>Subscribe on <a href=\"https:\/\/open.spotify.com\/show\/6np6HAVyZNJyGFn2e91ZIX\">Spotify<\/a><em>, <\/em><a href=\"https:\/\/music.amazon.it\/podcasts\/163af2c6-6ab2-4525-9802-458e8f75ee4a\/customer-service-culture-en\">Amazon Music<\/a> or <a href=\"https:\/\/podcasts.apple.com\/it\/podcast\/customer-service-culture-en\/id1050411354\">Apple Podcast<\/a>.<\/p>\n<h2><a href=\"https:\/\/open.spotify.com\/show\/6np6HAVyZNJyGFn2e91ZIX\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-33553\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/04\/Podcast-on-Spotify-300x62.png\" alt=\"Podcast on Spotify\" width=\"800\" height=\"165\" srcset=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/04\/Podcast-on-Spotify-200x41.png 200w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/04\/Podcast-on-Spotify-300x62.png 300w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/04\/Podcast-on-Spotify-400x83.png 400w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/04\/Podcast-on-Spotify-600x124.png 600w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/04\/Podcast-on-Spotify-768x159.png 768w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/04\/Podcast-on-Spotify-800x165.png 800w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/04\/Podcast-on-Spotify-1024x212.png 1024w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/04\/Podcast-on-Spotify-1200x248.png 1200w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/04\/Podcast-on-Spotify-1536x318.png 1536w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/a><\/h2>\n<h2><strong>Over to you<\/strong><\/h2>\n<p>Fancy taking your digital customer experience to the next level?<\/p>\n<blockquote><p><a href=\"https:\/\/customerserviceculture.com\/en\/a-conversation-with-paolo-fabrizio\/\">Let&#8217;s start with this informal chat with me<\/a>.<\/p><\/blockquote>\n<p>Have great conversations. \ud83d\udc4a<\/p>\n<p><em>Image: Paolo Fabrizio<\/em><\/p>\n<p><strong>P.S.<\/strong> If you enjoyed this content <a href=\"https:\/\/customerserviceculture.com\/en\/newsletter\/\">subscribe to the newsletter<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Whenever we acquire a new customer it&#8217;s always such an exciting moment, that we can even feel the adrenaline pumping inside our body. I have a brutal question for you though: does the customer feel the same strong, positive emotions&#8230;or rather bitter-sweet ones? So, what are you doing to make the welcoming of the customer [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":34859,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[806],"tags":[773,852,763],"class_list":["post-34760","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience-3","tag-business-2","tag-digital-customer-experience","tag-podcast-2"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How are you welcoming the customer? - Customer Service Culture<\/title>\n<meta name=\"description\" content=\"Are you welcoming the customer to best start a new relationship? 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