{"id":35053,"date":"2023-10-04T19:18:19","date_gmt":"2023-10-04T17:18:19","guid":{"rendered":"https:\/\/customerserviceculture.com\/?p=35053"},"modified":"2023-10-04T19:18:20","modified_gmt":"2023-10-04T17:18:20","slug":"channel-inconsistency-kills-the-experience","status":"publish","type":"post","link":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/channel-inconsistency-kills-the-experience\/","title":{"rendered":"Channel inconsistency kills the experience"},"content":{"rendered":"<p><em>&#8220;Whenever I call them they&#8217;re pretty clear and helpful, but when I send them a Whatsapp message it&#8217;s a nightmare.&#8221;<\/em> That&#8217;s a typical complaint that customer may share at dinner with family and friends, but also one of the most frequent pet peeves affecting many <strong>customer service managers<\/strong>. So why on earth such a channel inconsistency happens and how can you prevent it?<br \/><!--more--><\/p>\n<h2><strong>Listen to the podcast<\/strong><\/h2>\n<iframe loading=\"lazy\" src=\"https:\/\/widget.spreaker.com\/player?episode_id=57060242&amp;theme=light&amp;playlist=false\" width=\"100%\" height=\"200px\" frameborder=\"0\"><\/iframe>\n<h2><strong>Highlights\u00a0<\/strong><\/h2>\n<ul>\n<li>00:03 Intro to episode n\u00b027<\/li>\n<li>00:57 What lies behind such a technical word<\/li>\n<li>01:45 Different treatments create doubts and lower customer&#8217;s trust<\/li>\n<li>02:49 Has your customer service become schizophrenic?<\/li>\n<li>04:49 What customer service managers complain about<\/li>\n<li>05:25 Why channel inconsistency kills the experience<\/li>\n<li>06:05 The huge difference between adding and integrating a new channel<\/li>\n<li>06:47 A vivid real case example<\/li>\n<li>09:11 As a manager, have you done your homework yet?<\/li>\n<li>10:41 Let&#8217;s have an informal conversation: <em>paolo@customerserviceculture.com<\/em><\/li>\n<li>11:11 Subscribe to this podcast on your favorite platform<\/li>\n<li>11:33 Learn more about all my consulting, training ans speaking services<\/li>\n<\/ul>\n<h2><strong>Related links\u00a0<\/strong><\/h2>\n<ol>\n<li>Listen to the previous episode &#8216;<a href=\"https:\/\/bit.ly\/Pod-26\">how are you welcoming the customer?<\/a>&#8216;<\/li>\n<li>Download the Digital Customer Service Personas\u00a9 <a href=\"https:\/\/bit.ly\/DCSP-EN\">skill-set framework<\/a>.<\/li>\n<li>Apply, test, improve: here&#8217;s how you can get your team up-skilled for Digital Customer Service conversations with my <a href=\"https:\/\/customerserviceculture.com\/en\/consulting\/\">consulting<\/a> and <a href=\"https:\/\/customerserviceculture.com\/en\/training\">customized training paths<\/a>.<\/li>\n<li>Align actions and conversations with your values thanks to the &#8216;<a href=\"https:\/\/customerserviceculture.com\/en\/customer-culture-academy\/\">Customer Culture Academy<\/a>&#8216;<\/li>\n<li>Previous podcast episode: &#8216;<a href=\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/close-the-loop-with-your-front-line\/\">close the loop with your front line<\/a>&#8216;<\/li>\n<li><a href=\"https:\/\/customerserviceculture.com\/en\/values\/\">My values<\/a> lead my way both professionally and personally, every single day.<\/li>\n<\/ol>\n<h2><strong>Don&#8217;t miss next podcasts<\/strong><\/h2>\n<p>Subscribe on <a href=\"https:\/\/open.spotify.com\/show\/6np6HAVyZNJyGFn2e91ZIX\">Spotify<\/a><em>, <\/em><a href=\"https:\/\/music.amazon.it\/podcasts\/163af2c6-6ab2-4525-9802-458e8f75ee4a\/customer-service-culture-en\">Amazon Music<\/a> or <a href=\"https:\/\/podcasts.apple.com\/it\/podcast\/customer-service-culture-en\/id1050411354\">Apple Podcast<\/a>.<\/p>\n<h2><a href=\"https:\/\/open.spotify.com\/show\/6np6HAVyZNJyGFn2e91ZIX\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-33553\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/04\/Podcast-on-Spotify-300x62.png\" alt=\"Podcast on Spotify\" width=\"800\" height=\"165\" srcset=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/04\/Podcast-on-Spotify-200x41.png 200w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/04\/Podcast-on-Spotify-300x62.png 300w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/04\/Podcast-on-Spotify-400x83.png 400w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/04\/Podcast-on-Spotify-600x124.png 600w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/04\/Podcast-on-Spotify-768x159.png 768w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/04\/Podcast-on-Spotify-800x165.png 800w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/04\/Podcast-on-Spotify-1024x212.png 1024w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/04\/Podcast-on-Spotify-1200x248.png 1200w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/04\/Podcast-on-Spotify-1536x318.png 1536w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/a><\/h2>\n<h2><strong>Over to you<\/strong><\/h2>\n<p>Channel inconsistency, especially between traditional and digital one kills the customer experience. What&#8217;s even worse is that such experiences generate doubts and dramatically reduce overall level of customers trust. So you just can&#8217;t afford it to lose potential sales!<\/p>\n<p>Do you want to prevent channel inconsistency or put an effective remedy to it?<\/p>\n<blockquote>\n<p><a href=\"https:\/\/customerserviceculture.com\/en\/a-conversation-with-paolo-fabrizio\/\">Let&#8217;s have an informal chat about this topic<\/a>.<\/p>\n<\/blockquote>\n<p>Have great conversations. \ud83d\udc4a<\/p>\n<p><em>Image: Paolo Fabrizio<\/em><\/p>\n<p><strong>P.S.<\/strong> If you enjoyed this content <a href=\"https:\/\/customerserviceculture.com\/en\/newsletter\/\">subscribe to the newsletter<\/a>.<\/p>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&#8220;Whenever I call them they&#8217;re pretty clear and helpful, but when I send them a Whatsapp message it&#8217;s a nightmare.&#8221; That&#8217;s a typical complaint that customer may share at dinner with family and friends, but also one of the most frequent pet peeves affecting many customer service managers. So why on earth such a channel [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":35075,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[737],"tags":[763],"class_list":["post-35053","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-customer-service","tag-podcast-2"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Channel inconsistency kills the experience - Customer Service Culture<\/title>\n<meta name=\"description\" content=\"Different treatments over different support channels generate customer&#039;s doubts. Here&#039;s why channel inconsistency kills the experience.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/channel-inconsistency-kills-the-experience\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Channel inconsistency kills the experience - Customer Service Culture\" \/>\n<meta property=\"og:description\" content=\"Different treatments over different support channels generate customer&#039;s doubts. Here&#039;s why channel inconsistency kills the experience.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/channel-inconsistency-kills-the-experience\/\" \/>\n<meta property=\"og:site_name\" content=\"Customer Service Culture\" \/>\n<meta property=\"article:published_time\" content=\"2023-10-04T17:18:19+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-10-04T17:18:20+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/channel-inconsistency.png\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Paolo Fabrizio\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Paolo Fabrizio\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/channel-inconsistency-kills-the-experience\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/channel-inconsistency-kills-the-experience\/\"},\"author\":{\"name\":\"Paolo Fabrizio\",\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\"},\"headline\":\"Channel inconsistency kills the experience\",\"datePublished\":\"2023-10-04T17:18:19+00:00\",\"dateModified\":\"2023-10-04T17:18:20+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/channel-inconsistency-kills-the-experience\/\"},\"wordCount\":346,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\"},\"image\":{\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/channel-inconsistency-kills-the-experience\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/channel-inconsistency.png\",\"keywords\":[\"podcast\"],\"articleSection\":[\"Digital Customer Service\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/channel-inconsistency-kills-the-experience\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/channel-inconsistency-kills-the-experience\/\",\"url\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/channel-inconsistency-kills-the-experience\/\",\"name\":\"Channel inconsistency kills the experience - Customer Service Culture\",\"isPartOf\":{\"@id\":\"https:\/\/customerserviceculture.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/channel-inconsistency-kills-the-experience\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/channel-inconsistency-kills-the-experience\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/channel-inconsistency.png\",\"datePublished\":\"2023-10-04T17:18:19+00:00\",\"dateModified\":\"2023-10-04T17:18:20+00:00\",\"description\":\"Different treatments over different support channels generate customer's doubts. Here's why channel inconsistency kills the experience.\",\"breadcrumb\":{\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/channel-inconsistency-kills-the-experience\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/channel-inconsistency-kills-the-experience\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/channel-inconsistency-kills-the-experience\/#primaryimage\",\"url\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/channel-inconsistency.png\",\"contentUrl\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/channel-inconsistency.png\",\"width\":800,\"height\":400,\"caption\":\"channel inconsistency\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/channel-inconsistency-kills-the-experience\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/customerserviceculture.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Channel inconsistency kills the experience\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/customerserviceculture.com\/#website\",\"url\":\"https:\/\/customerserviceculture.com\/\",\"name\":\"Customer Service Culture\",\"description\":\"Conversations that sell\",\"publisher\":{\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/customerserviceculture.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":[\"Person\",\"Organization\"],\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\",\"name\":\"Paolo Fabrizio\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/bc29f8953cdfa1b693be242ccfc0723e?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/bc29f8953cdfa1b693be242ccfc0723e?s=96&d=mm&r=g\",\"caption\":\"Paolo Fabrizio\"},\"logo\":{\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/\"},\"description\":\"Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, \u00e8 autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Universit\u00e0 Bicocca di Milano\",\"sameAs\":[\"http:\/\/socialmediascrum.com\",\"https:\/\/www.linkedin.com\/in\/paolosocialcustomerservice\/\"],\"url\":\"https:\/\/customerserviceculture.com\/en\/author\/paolo-fabrizio\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Channel inconsistency kills the experience - Customer Service Culture","description":"Different treatments over different support channels generate customer's doubts. Here's why channel inconsistency kills the experience.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/channel-inconsistency-kills-the-experience\/","og_locale":"en_US","og_type":"article","og_title":"Channel inconsistency kills the experience - Customer Service Culture","og_description":"Different treatments over different support channels generate customer's doubts. Here's why channel inconsistency kills the experience.","og_url":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/channel-inconsistency-kills-the-experience\/","og_site_name":"Customer Service Culture","article_published_time":"2023-10-04T17:18:19+00:00","article_modified_time":"2023-10-04T17:18:20+00:00","og_image":[{"width":800,"height":400,"url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/channel-inconsistency.png","type":"image\/png"}],"author":"Paolo Fabrizio","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Paolo Fabrizio","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/channel-inconsistency-kills-the-experience\/#article","isPartOf":{"@id":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/channel-inconsistency-kills-the-experience\/"},"author":{"name":"Paolo Fabrizio","@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45"},"headline":"Channel inconsistency kills the experience","datePublished":"2023-10-04T17:18:19+00:00","dateModified":"2023-10-04T17:18:20+00:00","mainEntityOfPage":{"@id":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/channel-inconsistency-kills-the-experience\/"},"wordCount":346,"commentCount":0,"publisher":{"@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45"},"image":{"@id":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/channel-inconsistency-kills-the-experience\/#primaryimage"},"thumbnailUrl":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/channel-inconsistency.png","keywords":["podcast"],"articleSection":["Digital Customer Service"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/customerserviceculture.com\/en\/digital-customer-service\/channel-inconsistency-kills-the-experience\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/channel-inconsistency-kills-the-experience\/","url":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/channel-inconsistency-kills-the-experience\/","name":"Channel inconsistency kills the experience - Customer Service Culture","isPartOf":{"@id":"https:\/\/customerserviceculture.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/channel-inconsistency-kills-the-experience\/#primaryimage"},"image":{"@id":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/channel-inconsistency-kills-the-experience\/#primaryimage"},"thumbnailUrl":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/channel-inconsistency.png","datePublished":"2023-10-04T17:18:19+00:00","dateModified":"2023-10-04T17:18:20+00:00","description":"Different treatments over different support channels generate customer's doubts. Here's why channel inconsistency kills the experience.","breadcrumb":{"@id":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/channel-inconsistency-kills-the-experience\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/customerserviceculture.com\/en\/digital-customer-service\/channel-inconsistency-kills-the-experience\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/channel-inconsistency-kills-the-experience\/#primaryimage","url":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/channel-inconsistency.png","contentUrl":"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/10\/channel-inconsistency.png","width":800,"height":400,"caption":"channel inconsistency"},{"@type":"BreadcrumbList","@id":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/channel-inconsistency-kills-the-experience\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/customerserviceculture.com\/en\/"},{"@type":"ListItem","position":2,"name":"Channel inconsistency kills the experience"}]},{"@type":"WebSite","@id":"https:\/\/customerserviceculture.com\/#website","url":"https:\/\/customerserviceculture.com\/","name":"Customer Service Culture","description":"Conversations that sell","publisher":{"@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/customerserviceculture.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":["Person","Organization"],"@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45","name":"Paolo Fabrizio","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/bc29f8953cdfa1b693be242ccfc0723e?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/bc29f8953cdfa1b693be242ccfc0723e?s=96&d=mm&r=g","caption":"Paolo Fabrizio"},"logo":{"@id":"https:\/\/customerserviceculture.com\/#\/schema\/person\/image\/"},"description":"Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, \u00e8 autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Universit\u00e0 Bicocca di Milano","sameAs":["http:\/\/socialmediascrum.com","https:\/\/www.linkedin.com\/in\/paolosocialcustomerservice\/"],"url":"https:\/\/customerserviceculture.com\/en\/author\/paolo-fabrizio\/"}]}},"_links":{"self":[{"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/posts\/35053","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/comments?post=35053"}],"version-history":[{"count":27,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/posts\/35053\/revisions"}],"predecessor-version":[{"id":35082,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/posts\/35053\/revisions\/35082"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/media\/35075"}],"wp:attachment":[{"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/media?parent=35053"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/categories?post=35053"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/customerserviceculture.com\/en\/wp-json\/wp\/v2\/tags?post=35053"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}