{"id":36072,"date":"2023-11-29T11:28:39","date_gmt":"2023-11-29T10:28:39","guid":{"rendered":"https:\/\/customerserviceculture.com\/?p=36072"},"modified":"2023-12-22T18:26:48","modified_gmt":"2023-12-22T17:26:48","slug":"my-new-book-the-power-of-digital-conversations","status":"publish","type":"post","link":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/my-new-book-the-power-of-digital-conversations\/","title":{"rendered":"My new book: The Power of Digital Conversations"},"content":{"rendered":"<p>Today let&#8217;s make a toast because my new book <em>&#8216;The Power of Digital Conversations&#8217;<\/em> is out! \ud83e\udd42 I guess you&#8217;re pretty curious to know more: so why did I decide to write it? What are main topics? Why should you read it right away? I&#8217;m going to answer all these questions in the next few lines. At the end of this article I&#8217;ll also help you maximize the benefits of this book in your organization.<!--more--><\/p>\n<h2><strong>Innovative and interactive <\/strong><\/h2>\n<ul>\n<li>It&#8217;s my third book, but it&#8217;s the first one in English.<\/li>\n<li>Instead of traditional chapters, I assign the reader 5 challenging goals to achieve<\/li>\n<li>It contains self-assessment and exclusive audio notes to keep you engaged<\/li>\n<\/ul>\n<h2><strong>Why read it<\/strong><\/h2>\n<ol>\n<li>It is an exciting journey in <em>Digital Customer Service<\/em> and <em>Customer Culture<\/em>\u00a0because both are key pillars to achieve excellent business results.<\/li>\n<li>I wrote it drawing from my direct experience having worked with companies of various industries, sizes and markets and putting into it all the passion I have for my work.<\/li>\n<li>Case studies within this book show the naked truth: both hurdles and challenges organizations face, and how some of them have been able to overcome them successfully.<\/li>\n<li>Last but not least, two special contributors: <strong>Shep Hyken<\/strong>, International Customer Service Expert (foreword) and <strong>Darko Popovic<\/strong>, COO Multitude Bank (case study).<\/li>\n<\/ol>\n<h2><strong>Who is this book for<\/strong><\/h2>\n<p>My new book is aimed at managers aware that <a href=\"https:\/\/amzn.to\/3MX8VAq\">every single conversation<\/a> makes the difference in building a profitable and long-lasting relationship with the customer by:<\/p>\n<ul>\n<li>Spreading customer culture across every department to deliver excellent experiences, consistently.<\/li>\n<li>Developing digital conversational skills for the customer service team.<\/li>\n<\/ul>\n<p>&#8216;<em>The Power of Digital Conversations<\/em>&#8216; stimulates your senses even if you are not a customer service manager. In fact, if you are customer experience, marketing or HR manager you&#8217;ll fall in love with the hiring and training paragraphs of the book (digital up-skilling).<\/p>\n<p><a href=\"https:\/\/amzn.to\/3MX8VAq\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-35946\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/11\/Mockup-3.png\" alt=\"The Power of Digital Conversations\" width=\"500\" height=\"400\" srcset=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/11\/Mockup-3-177x142.png 177w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/11\/Mockup-3-200x160.png 200w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/11\/Mockup-3-300x240.png 300w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/11\/Mockup-3-400x320.png 400w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/11\/Mockup-3-600x480.png 600w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/11\/Mockup-3-768x614.png 768w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/11\/Mockup-3-800x640.png 800w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/11\/Mockup-3-1024x819.png 1024w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/11\/Mockup-3-1200x960.png 1200w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/11\/Mockup-3-1536x1229.png 1536w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/11\/Mockup-3.png 5000w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/a><\/p>\n<h2><strong>Get your copy<\/strong><\/h2>\n<p>This book helps you pragmatically innovate your digital customer relationships.<\/p>\n<p>This is the time to harness the power of digital conversations.<\/p>\n<p>Get your copy.<\/p>\n<blockquote><p>\ud83d\udc49 <a href=\"https:\/\/amzn.to\/3MX8VAq\">Amazon USA<\/a><\/p>\n<p>\ud83d\udc49 <a href=\"https:\/\/www.amazon.es\/power-digital-conversations-Paolo-Fabrizio\/dp\/B0CNJ9W7L7\/ref=sr_1_1?crid=30DIZMHTBG372&amp;keywords=paolo+fabrizio&amp;qid=1701253289&amp;sprefix=%2Caps%2C79&amp;sr=8-1\">Amazon Spain<\/a><\/p>\n<p>\ud83d\udc49 <a href=\"https:\/\/www.amazon.fr\/power-digital-conversations-Paolo-Fabrizio\/dp\/B0CNJ9W7L7\/ref=sr_1_1?crid=2SGKJQ76FSDMA&amp;keywords=paolo+fabrizio&amp;qid=1701253179&amp;sprefix=%2Caps%2C77&amp;sr=8-1#customerReviews\">Amazon France<\/a><\/p>\n<p>\ud83d\udc49 <a href=\"https:\/\/www.amazon.de\/power-digital-conversations-Paolo-Fabrizio\/dp\/B0CNJ9W7L7\/ref=sr_1_1?crid=DUGTNCJTBTXF&amp;keywords=paolo+fabrizio&amp;qid=1701253126&amp;sprefix=%2Caps%2C74&amp;sr=8-1\">Amazon Germany<\/a><\/p>\n<p><span style=\"font-size: revert; color: initial; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif;\">\ud83d\udc49 <a href=\"https:\/\/www.amazon.ca\/power-digital-conversations-Paolo-Fabrizio\/dp\/B0CNJ9W7L7\/ref=sr_1_1?crid=16SC8ISCYYER&amp;keywords=paolo+fabrizio&amp;qid=1701253072&amp;sprefix=%2Caps%2C139&amp;sr=8-1\">Amazon Canada<\/a><\/span><\/p>\n<p><span style=\"font-size: revert; color: initial; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif;\">\ud83d\udc49 <\/span><a style=\"font-size: revert; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif;\" href=\"https:\/\/www.amazon.com.au\/power-digital-conversations-Italian\/dp\/B0CNJ9W7L7\/ref=sr_1_1?crid=1WJQANLDDD70W&amp;keywords=the+power+of+digital+conversations&amp;qid=1701253535&amp;sprefix=the+power+of+digital+conversations%2Caps%2C228&amp;sr=8-1#detailBullets_feature_div\">Amazon Australia<\/a><\/p>\n<p><span style=\"color: initial; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif; font-size: revert;\">\ud83d\udc49 <\/span><a style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif; font-size: revert;\" href=\"https:\/\/www.amazon.it\/power-digital-conversations-Paolo-Fabrizio\/dp\/B0CNJ9W7L7\/ref=sr_1_1?__mk_it_IT=%C3%85M%C3%85%C5%BD%C3%95%C3%91&amp;keywords=paolo+fabrizio&amp;qid=1701253234&amp;sr=8-1\">Amazon Italy<\/a><\/p><\/blockquote>\n<p><em>Image credit: Andrea Mariani.<\/em><\/p>\n<p><strong>P.S.<\/strong> Bring my book to <a href=\"https:\/\/customerserviceculture.com\/en\/speaking\/\">your next conference in 2024<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Today let&#8217;s make a toast because my new book &#8216;The Power of Digital Conversations&#8217; is out! \ud83e\udd42 I guess you&#8217;re pretty curious to know more: so why did I decide to write it? What are main topics? Why should you read it right away? I&#8217;m going to answer all these questions in the next few [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":35949,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[737],"tags":[881,853,926],"class_list":["post-36072","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-customer-service","tag-customer-culture","tag-digital-conversations","tag-new-book"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>My new book: The Power of Digital Conversations - Customer Service Culture<\/title>\n<meta name=\"description\" content=\"My new book &#039;The Power of Digital Conversations&#039; is out. Her&#039;s why you&#039;d better read it, share it or doing even more within your organization\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/my-new-book-the-power-of-digital-conversations\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"My new book: The Power of Digital Conversations - Customer Service Culture\" \/>\n<meta property=\"og:description\" content=\"My new book &#039;The Power of Digital Conversations&#039; is out. Her&#039;s why you&#039;d better read it, share it or doing even more within your organization\" \/>\n<meta property=\"og:url\" content=\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/my-new-book-the-power-of-digital-conversations\/\" \/>\n<meta property=\"og:site_name\" content=\"Customer Service Culture\" \/>\n<meta property=\"article:published_time\" content=\"2023-11-29T10:28:39+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-12-22T17:26:48+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/11\/nuovo-libro.png\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Paolo Fabrizio\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Paolo Fabrizio\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/my-new-book-the-power-of-digital-conversations\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/my-new-book-the-power-of-digital-conversations\/\"},\"author\":{\"name\":\"Paolo Fabrizio\",\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\"},\"headline\":\"My new book: The Power of Digital Conversations\",\"datePublished\":\"2023-11-29T10:28:39+00:00\",\"dateModified\":\"2023-12-22T17:26:48+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/my-new-book-the-power-of-digital-conversations\/\"},\"wordCount\":372,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\"},\"image\":{\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/my-new-book-the-power-of-digital-conversations\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/11\/nuovo-libro.png\",\"keywords\":[\"customer culture\",\"digital conversations\",\"new book\"],\"articleSection\":[\"Digital Customer Service\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/my-new-book-the-power-of-digital-conversations\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/my-new-book-the-power-of-digital-conversations\/\",\"url\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/my-new-book-the-power-of-digital-conversations\/\",\"name\":\"My new book: The Power of Digital Conversations - Customer Service Culture\",\"isPartOf\":{\"@id\":\"https:\/\/customerserviceculture.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/my-new-book-the-power-of-digital-conversations\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/my-new-book-the-power-of-digital-conversations\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2023\/11\/nuovo-libro.png\",\"datePublished\":\"2023-11-29T10:28:39+00:00\",\"dateModified\":\"2023-12-22T17:26:48+00:00\",\"description\":\"My new book 'The Power of Digital Conversations' is out. 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