{"id":36446,"date":"2023-12-27T11:11:38","date_gmt":"2023-12-27T10:11:38","guid":{"rendered":"https:\/\/customerserviceculture.com\/?p=36446"},"modified":"2023-12-27T11:11:40","modified_gmt":"2023-12-27T10:11:40","slug":"most-loved-content-of-this-year","status":"publish","type":"post","link":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/most-loved-content-of-this-year\/","title":{"rendered":"Most loved content of this year"},"content":{"rendered":"

As we get to the end of the year it’s time to take stock. In 2023 I’ve published several articles and podcast here covering two hot topics for many organizations: Digital Customer Service and Customer Culture. However since I’ve noticed that there are 7 most loved content<\/strong>, I’m going to showcase them here, should you have missed them. Which one did you like the most?<\/p>\n

1. ‘How to lead customer relationships’<\/strong><\/h2>\n

\"customer-relationships\"<\/a>As in customer relationships make digital channels are driving change and innovation, it\u2019s time to re-arrange the way you manage each conversation that you have.<\/p>\n

Read article >><\/a><\/p>\n

.<\/p>\n

2. ‘A week as Customer Service consultant’<\/strong><\/h2>\n

\"customer-service-consultant-1\"<\/a>Many people asked me what I do before and during sessions with my client companies. I bring you with me in an average week.<\/p>\n

Read article >><\/a><\/p>\n

.<\/p>\n

3. ‘Time Management: from issue to action’<\/strong><\/h2>\n

\"time-management\"<\/a>\u2018I just can\u2019t cope with all these tasks\u2019 or \u2018damn, I should have called that customer back!\u2019.<\/em> How often do you link TIME to a negative aftertaste?<\/p>\n

Read article >><\/a><\/p>\n

.<\/p>\n

4. ‘Building a conversational service model’<\/strong><\/h2>\n

\"conversational<\/a>Darko Popovic, Chief Operations Officer at Multitude Bank, shares his valuable digital transformation journey in this great podcast.<\/p>\n

Listen to podcast >><\/a><\/p>\n

.<\/p>\n

5. Three issues that you can fix with training<\/strong><\/h2>\n

\"fix<\/a>Many organizations have introduced digital support channels. Some though, suffer from conversational pain points leading to poor customer experiences.<\/p>\n

Read article >><\/a><\/p>\n

.<\/p>\n

6. ‘Channel inconsistency kills the experience’<\/strong><\/h2>\n

\"channel-inconsistency\"<\/a>\u201cWhenever I call them they\u2019re pretty clear and helpful, but when I send them a Whatsapp message it\u2019s a nightmare\u201d.<\/em>\u00a0 So how can you prevent such situations?<\/p>\n

Listen to podcast >><\/a><\/p>\n

.<\/p>\n

7. ‘My new book: The Power of Digital Conversations’<\/strong><\/h2>\n

\"New<\/a>Amongst most loved content, definitely my new book ‘The Power of Digital Conversations’. Here’s why you should read it right away.<\/p>\n

Read article >><\/a><\/p>\n

.<\/p>\n

Want more in 2024?<\/strong><\/h2>\n

\ud83d\udc49 Subscribe to the newsletter<\/a>.<\/p>\n

Have great conversations.<\/p>\n

Credit image: Unsplash.com<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

As we get to the end of the year it’s time to take stock. In 2023 I’ve published several articles and podcast here covering two hot topics for many organizations: Digital Customer Service and Customer Culture. However since I’ve noticed that there are 7 most loved content, I’m going to showcase them here, should you […]<\/p>\n","protected":false},"author":3,"featured_media":36519,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[737],"tags":[745,746,928],"class_list":["post-36446","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-customer-service","tag-customer-service-culture-2","tag-digital-customer-service-2","tag-most-loved-content"],"yoast_head":"\nMost loved content of this year - Customer Service Culture<\/title>\n<meta name=\"description\" content=\"I've published several articles and podcast this year. 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