{"id":37775,"date":"2024-04-10T17:44:43","date_gmt":"2024-04-10T15:44:43","guid":{"rendered":"https:\/\/customerserviceculture.com\/?p=37775"},"modified":"2024-04-10T17:44:45","modified_gmt":"2024-04-10T15:44:45","slug":"customer-culture-with-ai-no-more-alibis","status":"publish","type":"post","link":"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/customer-culture-with-ai-no-more-alibis\/","title":{"rendered":"Customer culture: with AI no more alibis"},"content":{"rendered":"<p>Last week I attended the AI Forum where companies, universities and independent experts have shared the state-of-the art of Artificial Intelligence. As more and more organizations are integrating AI within their customer service operations, you got no more alibis: either you <strong>upgrade customer culture<\/strong> along with technology adoption, or you&#8217;re bound to disappointing results.<\/p>\n<p><!--more--><\/p>\n<h2><strong>Listen to the podcast<\/strong><\/h2>\n<iframe loading=\"lazy\" src=\"https:\/\/widget.spreaker.com\/player?episode_id=59345170&amp;theme=light&amp;playlist=false&amp;playlist-continuous=false&amp;chapters-image=true&amp;episode_image_position=right&amp;hide-likes=false&amp;hide-comments=false&amp;hide-sharing=false&amp;hide-logo=false&amp;hide-download=true\" width=\"100%\" height=\"150px\" frameborder=\"0\"><\/iframe>\n<p>\ud83c\udfa7 Subscribe on <a href=\"https:\/\/open.spotify.com\/show\/6np6HAVyZNJyGFn2e91ZIX\">Spotify<\/a><em>, <\/em><a href=\"https:\/\/music.amazon.it\/podcasts\/163af2c6-6ab2-4525-9802-458e8f75ee4a\/customer-service-culture-en\">Amazon Music<\/a> or <a href=\"https:\/\/podcasts.apple.com\/it\/podcast\/customer-service-culture-en\/id1050411354\">Apple Podcast<\/a>.<\/p>\n<h2><strong>Highlights\u00a0<\/strong><\/h2>\n<ul>\n<li>00:03 Intro episode #33<\/li>\n<li>00:39 Pros &amp; Cons of AI in public and private conversations<\/li>\n<li>02:11 Stats and data from the AI Forum in Milan<\/li>\n<li>05:27 My three key takeaways upon the conference<\/li>\n<li>06:05 1. Build, shape and monitor your model<\/li>\n<li>07:51 2. Don&#8217;t mix up tools with your goals<\/li>\n<li>09:33 3. Let your Customer Culture evolve along with technology\u00a0 \u00a0 \u00a0\u00a0<\/li>\n<li>11:15 Are you a manager? Exciting opportunities and challenges ahead<\/li>\n<li>12:25 Dear organizations, with AI you got no more alibis!<\/li>\n<li>16:55 Check out my &#8216;Customer Culture Academy&#8217; page<\/li>\n<li>20:11 Subscribe to the podcast\u00a0<\/li>\n<li>20:31 Write here: <em>paolo@customerserviceculture.com<\/em><\/li>\n<li>20:47 All my consulting services on CustomerServiceCulture.com<\/li>\n<\/ul>\n<h2><strong>Related links\u00a0<\/strong><\/h2>\n<ol>\n<li>Is your customer service team dehumanized? [<a href=\"https:\/\/bit.ly\/Pod-EN32\">listen to previous episode<\/a>]<\/li>\n<li>Take advantage of the <a href=\"https:\/\/customerserviceculture.com\/en\/customer-culture-academy\/\">Customer Culture Academy<\/a><\/li>\n<li>Check out my Digital Customer Service <a href=\"https:\/\/customerserviceculture.com\/en\/consulting\/\">consulting page<\/a><\/li>\n<li>Get your front line team up-skilled with my <a href=\"https:\/\/customerserviceculture.com\/en\/training\">training paths<\/a>.<\/li>\n<li>Boost your next conference with my <a href=\"https:\/\/customerserviceculture.com\/en\/speaking\/\">3 speaking programs<\/a>.<\/li>\n<\/ol>\n<h2><strong>Let&#8217;s meet up on LinkedIn Live!<\/strong><\/h2>\n<p><strong>On April 24th<\/strong> I&#8217;ll be special guest in the webinar<em> &#8220;Delving into Digital Conversations for Business Survival or Irrelevance&#8221; <\/em>organized by the European Customer Experience Organization (ECXO). This conversation will be hosted by <em>Sylvia Lohr<\/em>, Principal Product Marketing Manager at Microsoft and it will be broadcasted <a href=\"https:\/\/www.linkedin.com\/events\/delvingintodigitalconversations7177673012173758464\/theater\/\">via LinkedIn Live<\/a>. The icing on the cake: you can interact with me via a Q&amp;A live chat.<\/p>\n<p><strong>Webinar key topics<\/strong><\/p>\n<ul>\n<li>Why taking care of each digital customer conversation is vital<\/li>\n<li>Are you meeting CX expectations over different digital support channels?<\/li>\n<li>The key digital conversations skills your customer service need (case examples)<\/li>\n<li>What companies are doing to spread customer culture (case examples)<\/li>\n<li>How to leverage &#8216;The Power of Digital Conversations&#8217; in your organization<\/li>\n<\/ul>\n<p><strong>Join us <\/strong>\ud83d\udc49 <a href=\"https:\/\/www.linkedin.com\/events\/delvingintodigitalconversations7177673012173758464\/theater\/\">save your seat now<\/a>.<\/p>\n<p><span style=\"font-size: revert; color: initial; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif;\"> <a href=\"https:\/\/www.linkedin.com\/events\/delvingintodigitalconversations7177673012173758464\/theater\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-37778\" src=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/04\/April-24-invite.jpg\" alt=\"April 24 invite\" width=\"801\" height=\"450\" srcset=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/04\/April-24-invite-200x112.jpg 200w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/04\/April-24-invite-300x169.jpg 300w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/04\/April-24-invite-400x225.jpg 400w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/04\/April-24-invite-600x337.jpg 600w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/04\/April-24-invite-768x432.jpg 768w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/04\/April-24-invite-800x450.jpg 800w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/04\/April-24-invite-1024x575.jpg 1024w, https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/04\/April-24-invite.jpg 1178w\" sizes=\"auto, (max-width: 801px) 100vw, 801px\" \/><\/a><\/span><\/p>\n<p>Have great conversations. \ud83d\udc4a<\/p>\n<p><strong>P.S. <\/strong><a href=\"https:\/\/customerserviceculture.com\/en\/newsletter\/\">Get the more insights<\/a>.<\/p>\n<p><em>Image credit: Unsplash.com<\/em><\/p>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Last week I attended the AI Forum where companies, universities and independent experts have shared the state-of-the art of Artificial Intelligence. As more and more organizations are integrating AI within their customer service operations, you got no more alibis: either you upgrade customer culture along with technology adoption, or you&#8217;re bound to disappointing results.<\/p>\n","protected":false},"author":3,"featured_media":37799,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[737],"tags":[931,881,763],"class_list":["post-37775","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-customer-service","tag-ai","tag-customer-culture","tag-podcast-2"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer culture: with AI no more alibis - Customer Service Culture<\/title>\n<meta name=\"description\" content=\"With AI you got no more alibis: either you upgrade customer culture along with technology adoption, or you&#039;re bound to disappointing results.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/customer-culture-with-ai-no-more-alibis\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer culture: with AI no more alibis - Customer Service Culture\" \/>\n<meta property=\"og:description\" content=\"With AI you got no more alibis: either you upgrade customer culture along with technology adoption, or you&#039;re bound to disappointing results.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/customer-culture-with-ai-no-more-alibis\/\" \/>\n<meta property=\"og:site_name\" content=\"Customer Service Culture\" \/>\n<meta property=\"article:published_time\" content=\"2024-04-10T15:44:43+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-04-10T15:44:45+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/04\/no-more-alibis.png\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Paolo Fabrizio\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Paolo Fabrizio\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/customer-culture-with-ai-no-more-alibis\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/customer-culture-with-ai-no-more-alibis\/\"},\"author\":{\"name\":\"Paolo Fabrizio\",\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\"},\"headline\":\"Customer culture: with AI no more alibis\",\"datePublished\":\"2024-04-10T15:44:43+00:00\",\"dateModified\":\"2024-04-10T15:44:45+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/customer-culture-with-ai-no-more-alibis\/\"},\"wordCount\":384,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/customerserviceculture.com\/#\/schema\/person\/cf6fce8fc34dc42008bd61ead2384c45\"},\"image\":{\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/customer-culture-with-ai-no-more-alibis\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/customerserviceculture.com\/wp-content\/uploads\/2024\/04\/no-more-alibis.png\",\"keywords\":[\"AI\",\"customer culture\",\"podcast\"],\"articleSection\":[\"Digital Customer Service\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/customer-culture-with-ai-no-more-alibis\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/customer-culture-with-ai-no-more-alibis\/\",\"url\":\"https:\/\/customerserviceculture.com\/en\/digital-customer-service\/customer-culture-with-ai-no-more-alibis\/\",\"name\":\"Customer culture: with AI no more alibis - 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